Volume: EXT -32 “Department – Information & Public Relations”
February 2007Department of Information Technology & Electronics
Government of Uttar Pradesh
2
Table of ContentsList of acronyms ...4
Executive Summary...6
CHAPTER 1: INFORMATION & PUBLIC RELATIONS DEPARTMENT – A BACKGROUND ... 18
1. Information & Public Relations Department - A background ... 19
1.1. Information & Public Relations department ... 19
1.2. Vision of the department... 20
1.3. Key functions of the department... 20
1.4. Departmental Services ... 21
1.4.1. Information Services... 21
1.4.2. Transactional Service... 21
1.5. Expectations from Information & Communications Technologies (ICTs)... 23
1.6. Service delivery vision of the Department – 5 year perspective... 23
CHAPTER 2: AS – IS STATUS ... 25
2. As – Is status of computerization in the department... 26
2.1. Manpower resources at various offices of the department... 27
2.2. IT organization & people... 27
2.3. Nodal Officer, Web Master and eGovernance team within the department... 27
2.4. IT related skill sets in the department ... 28
2.5. Software applications in the department... 29
2.6. Hardware and Networking... 30
2.7. Data digitization ... 31
2.8. IT policies... 32
2.9. Key concerns of the department ... 32
2.10. Constraints to IT / eGovernance initiatives... 32
2.11. IT / eGovernance initiatives that are in progress ... 32
2.12. e-Governance Readiness score ... 33
2.13. Level of Computerization... 34
CHAPTER 3: e-GOVERNANCE ENVISIONING... 35
3. eGovernance... 36
3.1. Benefits of e-governance ... 36
3.2. Department’s envisioned state... 37
3.3. E-Governance Delivery Model ... 38
3.4. E-Governance Prioritization Framework ... 39
3.5. e-Governance Roadmap... 41
CHAPTER 4: GAP ASSESSMENT... 45
4. Gap Assessment... 46
CHAPTER 5: IDENTIFICATION OF SPECIFIC eGOVERNANCE PROJECTS ... 49
5. Specific eGovernance projects ... 50
CHAPTER 6: DATA DIGITIZATION... 54
6. Data Digitization... 55
6.1. Data digitization strategy ... 55
6.2. Cost / financial outlay and timeframe for data digitization ... 56
CHAPTER 7: IT ROADMAP IMPLEMENTATION FOR THE DEPARTMENT ... 57
7. IT Roadmap Implementation... 58
7.1. Planning & Organization... 60
7.1.1. Define a strategic IT plan... 60
7.1.2. Define the IT organization, direction and relationships... 60
7.1.3. Define the IT Policies and Procedures ... 61
7.1.4. Define the Standards ... 62
7.1.5. Manage IT Investments ... 62
7.1.6. Communicate the Management aims and direction... 63
7.2. Acquisition and Implementation... 64
7.2.1. Define the user requirements ... 64
7.2.2. Acquire and Maintain application software ... 64
7.2.3. Acquire and maintain technology infrastructure... 65
7.2.4. Install and accredit systems ... 65
7.2.5. Manage changes ... 66
7.3. Delivery and Support ... 66
7.3.1. Define and manage service level... 66
7.3.2. Manage third party services... 66
7.3.3. Manage performance and capacity... 67
7.3.4. Ensure continuous service... 67
7.3.5. Ensure Secure System ... 68
7.4. Monitoring ... 69
7.4.1. Monitor the processes... 69
7.4.2. Assess internal control adequacy ... 69
7.4.3. Provide for independent audit and obtain independent assurance ... 69
CHAPTER 8: IMMEDIATE POSSIBLE COMPUTERIZATION INITIATIVES ... 70
8. Immediate possible computerization initiatives... 71
CHAPTER 9: ANNEXURES ... 72
9. Annexure... 73
9.1. Annexure -I: Contact details of the department... 73
9.2. Annexure -II: Solution deployment model... 74
4
List of acronymsAG – UP Accountant General – Uttar Pradesh
AMC Annual Maintenance Contract
BPR Business Process Reengineering
DHTML Dynamic Hypertext Markup Language
DPR Detailed Project Report
DRP Disaster Recovery Plan
DSS Decision Support System
eGov Electronic Governance
e mail Electronic Mail
G2C Government to Citizen
G2G Government to Government
GO Government Order
GPF Government Provident Fund
GPR Government Process Reengineering
GoUP Government of Uttar Pradesh
HO Head Office
HOD Head of Department
HTML Hyper Text Markup Language
ICT Information & Communications Technology
IT Information Technology
ISSP Information System Security Policy
KBPS Kilo Bytes Per Second
LAN Local Area Network
MIS Management Information System
MPR Monthly Progress Report
NeGP National eGovernance Plan
NIC National Informatics Center
OS Operating System
PC Personal Computer
PeMT Project eGovernance Mission Team
PERT Project Evaluation and Review Technique
PKI Public Key Infrastructure
PPP Public Private Partnership
PwC PricewaterhouseCoopers
PMS Personnel Management System
RDBMS Relational Database Management System
SDLC Software Development Life Cycle
SeMT State eGovernance Mission team
SRS Software Requirement Study
TNA Training Need Analysis
UP Uttar Pradesh
UPDESCO Uttar Pradesh Development System Corporation
XML eXtendible Markup Language
VSAT Very Small Aperture Terminal
6
Executive Summary
Success to eGovernance projects largely depends on three dimensions (a) People, (b) Processes and (c) Technology. Department of Information & Public Relations needs concerted efforts in all the three dimensions to ensure that departmental services reach to its beneficiaries efficiently and eGovernance efforts help meet the department’s objectives successfully.
In order to align the department’s eGovernance initiatives with National eGovernance Plan (NeGP)
and State eGovernance efforts, Government of Uttar Pradesh has appointed PricewaterhouseCoopers (PwC) to undertake "As –Is assessment of Information Technology (IT)
usage and level of computerization in the department” and subsequently prepare 5 year eGovernance roadmap for the department.
This draft report summarizes the existing status of the department towards computerization and eGovernance initiatives. With the understanding of the department’s vision, services, stakeholders, expectations from Information Communications & Technology (ICT) and the envisioned state of the department for next 5 years in respect to interface with its beneficiaries / stakeholders, eGovernance roadmap has been prepared and presented with a 5 year view in this report.
The assessment and roadmap has been prepared after detailed interaction with department’s personnel and the response provided through the questionnaire submitted by PwC.
The focus of eGovernance is the services of the department that is renders to its beneficiaries / customers and not merely the activities that the department does.
The findings of “As –Is” study on IT usage and level of computerization for Department of Information & Public Relations is as follows:
As –Is Assessment Status
Existence of Core departmental software application Yes
LAN at HO Yes
LAN at other offices Does not exists
WAN for the department Does not exists
No of computers in the department (approximately) 72
No of servers in the department 8
Official e-mail id of the departmental personnel Does not exist
Existence of web site Yes
State of data In the process of digitization
Skills (for IT and relevant area) Department would require to
train 621 people in IT and relevant area
As –Is Assessment Status
Existence of department’s eGovernance team Yes
Existence of eGovernance Nodal Officer Yes
Existence of web master Yes
Existence of IT function in the department No
Existence of formal IT policies in the department No
Level of computerization score (from three categories of High, Medium and Low)*
Low
Level of eGovernance readiness (from three categories of High, Medium and Low)*
Low
* Framework for level of computerization and eGovernance readiness score is provided in chapter -2 of this report.
The department envisages that all offices of the department viz Head office, and district offices are networked with each other so that the information flow is prompt and information related to decision making is available with out unnecessary delays. The department also envisages that Head office and field offices are connected to treasury so that electronic submission of documents and flow of funds can be facilitated.
In realizing the vision of providing services efficiently and promptly from each office of the department, it looks forward to provide personal computers upto the level of senior clerk / section officer. The basis of providing computers upto this level is that the paper work is mostly handled by them, and by automating the services upto this level of department, eGovernment services can be provided efficiently to the citizens. Automating the services in phased manner will enable the department to provide G2C and G2B and G2G services to the citizens / and other stakeholders in effective and efficient manner.
The department envisages framing of policies that help general public and for pressing effective services in those areas that require immediate and focused attention. In order to create such policies and provide effective services, department needs to have two way-communications for information and data with the field offices. On one hand, the basic data regarding the needs of
8
two way communication is to ensure that the beneficiaries of the department are provided with prompt services without hassles and cumbersome follow ups.
eGovernment is the achieved through meticulous planning, commitment from top management and dedicated personnel. It is essential that a very clear vision for the department is created and is percolated to all the employees. There are 4 stages in eGovernment; (1) Publish, (2) Interact, (3) Transact and (4) Integrate.
In stage one – Publish, the department aims in providing the information about the department through electronic mode like website. The basic idea of this stage is to have wider visibility and accessibility of the department.
The department could provide information regarding the procedures to avail the services, the acts / rules and various GOs, various documents that be of use to the citizens, performance indicators (both financial and physical) of past couple of years, future plans and targets for the current fiscal, management structure, names of the officers along with their contact numbers , email id etc.
In stage two - Interact, the department progresses from earlier stage – wherein one way communication (from the Government to the citizens) was possible, to the two way communication (between the Government and Citizens / Business etc).
The department could accept and write official emails to have closer interaction with the general public to cut short usually long communication time, could accept feedback on various issues and welcome comments on the delivery of services or any other issues.
In stage three – Transact, the department progresses from stage – II of merely informational communication, to transactional stage. In this stage the department attempts to deliver the services electronically. Certain specific services, for example, imparting of education (to students), treatment of a patient (to patient) or distribution of seeds (to farmers) cannot be provided through electronic modes, however, the delivery of such services can be facilitated with eGovernance. In reference to the above – cited examples, enrolment of student and for scholarship, registration or appointment with the doctor or OPD (Out Door Patient Department) and registration & licensing of the retailer for the seed can be accelerated with eGovernance. In this stage the financial transaction between the beneficiary and the Government could be carried out through payment gateway with the help of
electronic fund transfer (EFT), electronic banking, credit card, debit card etc without having the need to visit the Government department / treasury to do the financial transactions. It is not imperative for the beneficiary to have a credit card to avail of the facility of electronic fund transfer, most of the banks are moving to computerized environment and this facility (of EFT) can be availed from the bank of the beneficiary.
In stage four – Integrate, the department transcends its physical boundary and shares data and information with other departments to provide the services to its beneficiaries. In this stage the department shares its databases and other information electronically with concerning departments based on ‘need to know basis’. An example could be admission of a candidate in Government medical college. The verification of credentials at the time of admission could be done electronically like High School & Intermediate marks and subjects studied (from the department of Secondary Education), Caste status (from Rural / Panchayati Raj Department in case of rural candidate and Collectorate in case of urban candidate).
Successful eGovernment is achieved through gradual steps. The following activities could be undertaken as possible immediate computerization initiatives:
The following activities can be undertaken as possible immediate computerization initiatives: (1) Creation of IT function / cell
(2) Preparation of DPRs for
a. Hardware requirements b. Software requirements c. Networking (LAN structure)
d. Connectivity (between the offices of the department) e. Training (Training Need Analysis)
f. Web site g. Data digitization (3) Seek approval of DPR
(4) Start the process of development of the software and implementation thereof (5) Start the training of the staff
In order to undertake eGovernance activities, approximate costs have been estimated for the following
10
Approximate costs for hardware componentsComponent Item Requirements Per unit cost Cost per item
PC 116 35000.00 4060000.00
Dual Processor based server (for database, application and backup) 5 800000.00 4000000.00
Single processor based server (For web and proxy) 0 400000.00 0.00
Servers & System Cost 8060000.00
LAN nodes 576 900 518400
Routers (For connectivity from SWAN terminal router) 72 250000 18000000
Switch 48 port 0 20000 0
Switch 24 port 0 10000 0
Switch 16 port 0 8500 0
Switch 8 Port 70 7500 525000
Patch Panel 48 port 0 6000 0
Patch Panel 24 port 0 3500 0
Patch Panel 16 port 0 3000 0
Patch Panel 8 port 70 2500 175000
Network Cost 19218400.00
5 KVA UPS (HO) 1 175000 175000
3 KVA UPS (1 each office) 71 100000 7100000
Laser Printer (1 each office) 72 35000 2520000
Inkjet Printer 15000 0
Storage Solution 1 100000 100000
5 U Racks (for each office) 71 3000 213000
42 U Racks (For head office) 1 30000 30000
Peripheral cost 10138000.00
AMC (for 4 years)
@10 % of Hardware cost 37416400.00 14966560.00 14966560.00 52382960.00 Se rv e rs & Sy st e m Ne tw o rk Per ip h er a ls (C) H a rd w a re AM C AMC Cost
TOTAL HARDWARE COST
(D) (A)
Cost estimates for Software components
Cost estimates for Data digitization
Component Item Requirements Per unit cost Cost per item
OS license (per server) 5 12000 60000
Application Software license (Processor based) 2 500000 2000000
Database License (Processor based) 2 700000 2800000
Anti Virus 10 Agents 12 10000 120000
Anti Virus 50 Agents 1 50000 50000
MS Office 116 8000 928000
System Software cost 5958000.00
Software - one time cost 13000000 13000000
Recurring cost @10% per year 4 years 5200000
Customized software for departmental domain functions 18200000.00
24158000.00 Sy st e m So ft w a re (A) Cu st o m iz ed S / w fo r de pa rt m e n ta l do m a in func ti o n s (B) So ft w a re
TOTAL SOFTWARE COST
Data
Number of records
Rate (Rs per
record) Amount
Departmental data (on going)
Employee data 1129 5 5645 Dat a iti za ti o n Dat a iti za ti o n (A)
12
Cost estimates for trainingTotal cost for all the components
In order to have sustainable eGovernance initiatives change management plays vital role. Change management aims in bringing a paradigm shift in providing services to the customers of the department. This necessitates attitudinal change, technological skills enhancement, adaptability to respond to customers requirements in ever demanding scenario and commitment to provide superlative services. The department needs to provide training to its employees to work in computerized environment to undertake e-Governance initiatives and for change management. Various teams would be created and specific training would be provided to special team created for specific tasks. Training that needs to be provided to the departmental staff is detailed in this report in Annexure – III.
Training Cost Rate No of participants Amount
Basic Computer training 3000 471 1413000
Advance level including application software 5000 621 3105000
Training Cost 4518000.00 T ra ini ng T ra ini ng (A) Hardware 52,382,960.00 Software 24,158,000.00 Data Digitization 5,645.00 Training 4,518,000.00 81064605.00 Total Cost Co st Es ti m a te s Cost Estimates
The department should start with creation of teams for successful implementation of eGovernance projects, preparation of detailed project reports for each of the activities under eGovernance, like development of core departmental software, data digitization, sustainability model (whether outsourced through a PPP model), site preparation, process reengineering, creation of LAN, training to departmental manpower resources, capacity building, change management etc.
The department does have application software for its key functions and to increase efficiency in the activities it executes, upgradation of software to 3 tier technology is required. Apart from the existing software, department needs to have some additional software developed for its core functionalities.
The priority and software applications required by the department for its core and subsidiary functions are:
Priority
(High / Medium / Low)
Functional Objective of the software
High Planning and reviewing various publicity campaigns
High Journalist Database Management
Medium Research and Reference stock
Medium Personnel Management System
Low 1. Online Publications and information resources
2. Complaint management
3. File tracking system
The departmental services have been studied and analyzed for the value that they would provide, both to the consumers (beneficiary) and the department, on their e-enablement. The assessment of value has been done using ‘service value analysis’ framework, a PwC methodology for identifying the value. The value to the consumer could be in terms of savings in time & money, no harassment, no follow-ups, prompt delivery of service / information etc. Value to the department could be in terms of efficient and proactive delivery, low cost, less manual work, less paper and file
14
The eGovernance roadmap is provided in Chapter 3 of this report, within which the activities that the department needs to undertake are provided in three phases. The services of phase 1 would provide high value both to the consumers and department. Activities in phase -1 are to be undertaken and implemented in the timeframe of 0 – 2 years. The key objective of the services / activities in this phase is to increase the visibility of the department. Services implemented in this phase have wide customer base and relatively simple delivery operations.
Phase -2 services / activities are to be undertaken and implemented in 2 to 4 years timeframe. The key objective of the services / activities in this phase is to build critical transactional services. Services implemented as a part of this phase enjoy high visibility and have relatively complex delivery operations.
Phase -3 services / activities are to be undertaken and implemented in 4 to 5 year timeframe. The key objective of the services / activities in this phase is to sustain value.
Phase -1
0 to 2 years
(I) People Related Initiatives
1. Create a committee that would look after all eGovernance initiatives for the department. Also create PeMT, office level team and identify eChampions. The team would look after the requirements for the entire department.
2. Create the IT function / cell in the department (Refer Chapter – 7 for more details in IT function in the department)
3. Provide training to the department officials (Refer annexure III for training requirements)
(II)Process / Operations Related Initiatives
1. Prepare detailed project report (DPR) for the enablement of e-Governance in the department. DPR to be prepared are:
a. Data digitization b. Hardware requirements c. Software requirements d. Training
e. Networking and connectivity f. Web site
2. Carrying out Business Process Reengineering in the department 3. Issue inter-departmental order for emailing the identified reports
(III) Technology Infrastructure
1. Create e-mailing infrastructure within the department.
2. Procure and install the requisite hardware at the departmental locations. The locations where hardware would be installed in the first phase would be identified in the detailed project report
3. Development of core departmental integrated application software; Implementation at the core departmental application software at the locations where activities are high (as identified in the detailed project report)
4. Add the following functionality to the website
a Application forms to request the services of the department b Information on the procedures to avail the services
c Acceptance of grievance and complaints through the web site 5. Data digitization for
(i) Employees data Employees
6. Create LAN infrastructure at the offices of the department
7. Create e-mail id of all the important functionaries in the HO and District
8. Establish connectivity with the State Wide Area Network (SWAN) for inter office connectivity
16
Phase -2
3 to 4 years
(I) People
1. Implement the changes as recommended in the BPR exercise done in phase – 1
(II)Process / Operations Related Initiatives
1. Provide relevant services of the department through Common Service Centers (CSCs)
2. Creation of Information Systems Security Policies (ISSP), Disaster Recovery Plan (DRP)
(III) Technology Infrastructure
1. Providing infrastructure throughout the department for intra-office communication through emails, share data / files / documents.
2. Undertake the implementation of software application for a. Personnel Management Software
b. Budgeting & Financial Management system c. E – procurement
d. Other softwares like Daak Management system, File tracking system etc
3. Implementation of Core departmental integrated application software at the offices that were not covered in phase -I
4. Creation of interactive website through which the beneficiaries / citizens can submit their documents and apply for the services
Phase -3
4 to 5 years
(I) Process / Operations Related Initiatives
1. Implementation of Information Security Policies (ISSP)
2. Develop the information sharing and privacy policy for sharing of department information with other departments (G2G).
(II)Technology Infrastructure
1. Enable the department to have Public Key Infrastructure (PKI) for secured electronic transactions
2. Creation of secured IT environment to enable the beneficiaries of the department transact safely
3. Provide the departmental services through the state portal
4. Implementation of DRP and creation of disaster recovery (DR) Site
5. Sharing of department information with the other government
Cost for the activities in phases
The department needs computing at both head office offices and field offices, and with the kind of usage of core departmental functionalities it is recommended that a centralized architecture is adopted (various options of solution deployment model is provide in (Annexure – II) of this report).
Information Technology Implementation plan for the department is discussed in detail (in Chapter 7) for the four main areas (i) Planning and Organization, (ii) Acquisition & Implementation, (iii) Delivery & support, and (iv) monitoring.
Best practices on information technology usage is provided (Annexure - IV) for (i) security, (ii) privacy, (iii) disaster recovery and business continuity planning, (iv) database designing and implementation, (v) software architecture, (vi) Technology Infrastructure, (vii) Integration technologies, and (viii) Adoption of local language
Phase 3
Y ear 1 Y ear 2 Y ear 3 Y ear 4 Y ear 5
Hardware 37416400.00 3741640.00 3741640.00 3741640.00 3741640.00
Software 18958000.00 1300000.00 1300000.00 1300000.00 1300000.00
Data Digitization 0.00 5645.00
Training 1413000.00 3105000.00
Total (Y ear wise) 57787400.00 5041640.00 8152285.00 5041640.00 5041640.00
Phase 1 Phase 2
18
CHAPTER 1: INFORMATION & PUBLIC RELATIONS
DEPARTMENT – A BACKGROUND
Objectives of the department
1. To organize publicity of
government policies, achievement and various programs of high priority.
2. To organize exhibitions, film
shows, cultural programs, publications and media publicity to achieve the above goals.
3. To co-ordinate with the district
administration, various Government departments and
officials, media to spread information on Government policies, public events (like pulse polio etc) and other activities of importance to general public.
1.
Information & Public Relations Department - A background
1.1. Information & Public Relationsdepartment
The department of Information & Public Relations (I & PR) seeks to inform, educate and entertain the large mass people, including villagers through printed materials, films, exhibitions, field publicity, and other audio-visual means besides maintaining close liaison with the media by regularly feeding them with background material and news of the policies and activities of the Government.
The department of I & PR firmly believes that it is the right of the people to know all about the Government and therefore, all out efforts are made to help small newspapers and newsmen to
disseminate the Government’s latest information to the citizens. The department functions as a bridge between the administration on the one hand and the public on the other, facilitating a two-way communication in thought and understanding of each other. The department has a well organized set-up to take care of news, publication and audio-visuals all aimed at keeping the citizens in the state ad outside well informed about the activities of the Government. The department also provides financial assistance, and subsidized housing, medical treatment and old age pensions to financially weak journalists so that they can discharge their social responsibility of keeping people informed without fear or favor.
20
1.2. Vision of the departmentThe vision of the department is:
1.3. Key functions of the department Table 1 : Key functions of the department
S. No. Functions
1. Publicity of Government policies
2. Organize exhibitions / events to promote Government schemes 3. Public awareness programme
• To share government achievements, policy matters & decisions, information, programs with the masses through e-governance measures
• To provide efficient, cost effective and corruption free information retrieval and other services to the users and media persons.
• To enable every citizen departmental achievements, provisions, cabinet decisions and various FAQs about any department, procedures, rules, process and provision without visiting any office
• To provide the electronic/print/radio/video/digital technology/web media all relevant information/news and content of unclassified nature
• To arrange multi media presentations highlighting government/ departmental decisions, provisions and achievements that will suit public interest and welfare
• To make available all departmental publications ONLINE free of cost to the subscribing public free of cost
• To enable a broad public interface which will address all sorts of feedback as a public grievance redressal mechanism and shall provide the HODs a reliable data base to solve public problems and POST the action taken
1.4. Departmental Services
Depending on the type of interaction with the customer, the departmental services can be classified into two key categories
1.4.1. Information Services
Informational Services; includes those services that solely provide information to customers and does not involve processing of any transactions or documents. Informational services have relatively simple back-office operations.
The following table lists the information services of the department:
Table 2 : Information Services of the department
Various Government policies Latest Developments District news
1.4.2. Transactional Service
Transactional Services; includes those services where customers require specific actions to be taken by the department. Transactional services mandate a higher degree of customer interaction and more complex delivery operations than informational services.
The department provides most of its services to various other Government departments (in particular to those departments which are involved in developmental activities like irrigation, agriculture, Fishing, revenue, housing etc). Therefore majority of its services are for Government departments. For citizens, the department provides mass awareness programme.
The transactional services mentioned here are the services that department undertakes for its customers (other Government department).
Departmental Services 1. Informational Services 2. Transactional Services
22
The following table lists the transaction services of the department.
Table 3 : Transactional Services of the department
S. No. Description – Transactional Services/Departmental Schemes/Programs
1. Issue of Accreditation Cards (Journalist, Photo, Swatantra Patrkar) 2. Organization of Kisan Mela & Exhibitions
3. Organizing shows for song & drama 4. Publications for general citizens
Apart from the above services, the department offices also perform some services for the head office, its own officials and other government departments.
The services that are rendered / undertaken by the department which facilitates the delivery to the beneficiaries are categorized as internal services.
Table 4 : Office Oriented Services
Head Office communication with secretariat, and other offices of the department. Payroll System
Advertisement monitoring system Library Monitoring System Press Release System PIS/MIS
Accounts
1.5. Expectations from Information & Communications Technologies (ICTs) With the use of ICT, department would like to provide services to the beneficiaries of the department:
The department looks forward to the following
• Email services to be made available with all offices of the department • Office correspondence to made through email; files, data, and other office
communications should be done on email
• All our office locations are integrated and we are able to communicate and share the files/documents on a on-line basis.
• All the departmental schemes are delivered through electronic systems. • Department’s website should enable the users to carry out transactions like
applications processing of accreditations, registration of all sorts and other activities.
1.6. Service delivery vision of the Department – 5 year perspective
1. All the offices of the department across the state (all 70 districts) are computerized, inter connected, and online.
2. The offices (of the department) have healthy, comfortable and conductive environment for the public, media people and the employees.
3. Working should be transparent, efficient, speedy and flawless.
4. The offices (of the department) should have a help desk (May I help you) that is able to provide answers for all types of queries by the media peoples and citizens.
5. Single window system for any need.
6. Complete information available on website that is helpful in procedures also. 7. Online answers for all of citizen’s queries regarding various departmental processes,
24
9. Governor/Chief minister/other ministers interacting, addressing and responding with individuals directly on website and replies to their routine emails as e-PR measure through concerning authorities.
10. Organizing regular Chats with Governor/CM/Ministers/HOD on demand as a e-governance SAMRT measure on regular & cyclic ongoing schedule.
11. Easy, understandable and effective slideshows available about various policies, plans and other things.
12. Making a separate website for Rural areas with easy interface in Hindi and options for sub-regional dialects.
13. Linking Information Department and their office in an interactive manner in such a way, that RTI is ensured online.
26
2.
As – Is status of computerization in the department
We have studied and assessed the department on the following parameters: (1) Manpower resources at various offices of the department
(2) IT Organization & people
(3) Nodal officer, Web Master and eGovernance team within the department (4) IT related skill sets of the department
(5) Application software inventory that are available with the department (6) Hardware and networking
(7) Data digitization (8) IT policies
(9) Key concerns of the department
(10) IT / eGovernance initiatives that are in progress (11) eGovernance readiness
2.1. Manpower resources at various offices of the department
The following table gives the break up of the number of staff in the various offices.
Table 5 : Number of manpower resources in the department Office No of units No of people No. of IT
Staff (in-house)
No of IT Staff (out-source)
Head Office 1 523 3 None
Divisional Offices 17 170 None None
District Offices 53 436 None None
2.2. IT organization & people
The department does not have an IT section / cell to look after the needs of computerization
2.3. Nodal Officer, Web Master and eGovernance team within the department Table 6 : Details of Nodal Officer, Web master and eGov team
Nodal Officer Web Master eGov team
Mr. P K Sharma
Asst Engineer (TV) and Computer In-charge Contact details
Tel: 0522 2239132 ext 124 / 218 Mobile:
Fax: 0522 2239586 Email: Not Available
Yes
The department has formed eGovernance team
28
2.4. IT related skill sets in the departmentDetails of computer and IT related training that has been facilitated to the staff of the department is provided in the following table
Table 7 : Details of (IT related) training provided to the number staff of the department
Training domain H.O. Div off Dist off Provided by
Application software Nil Nil Nil
Hardware & Networking Nil Nil Nil
OS (system admin) &
Database admin Nil Nil Nil
Communications (email) Nil Nil Nil
Project Management Nil Nil Nil
Web and emerging
technologies Nil Nil Nil
Others: Basic training
2.5. Software applications in the department
The details of the application software that are in use in the department are given below:
S. No Name of the application software
Functional objective Architec
ture Databas e Location installed Developed / Procured from Current status of software 1. Library Management
•
Contains the databases of books, magazines, GO's etc.•
Maintain the recordof issuing books, magazines, GO's etc
•
Provide facility tosearch the books by different category like author, title, index, publisher etc.
•
Provide facility ofscanning
image/newspaper clippings, reference materials and store it into databases. Stand alone SQL Builder HQ UPTRON Operation al 2. Advertiseme nt Monitoring system • Data bases of Newspaper/Magazin es/souvenirs etc. • Generate Release Order of the Stand alone SQL Builder HQ RCC, Lucknow Operation al
30
2.6. Hardware and NetworkingTable 8 : Summary of status of hardware and networking status
S. No. Item Description
Network
(1) LAN Setup in Head office Yes, almost 72 PCs are connected
(2) LAN setup in other administrative
and field offices No
(3) Wide Area Networking (WAN)
between different offices No
(4) Networking Backbone Not Applicable as there is no WAN
3. Press release system • Databases of Press Releases/Features etc. • On line Releasing
Press notes to the different Newspaper etc.
• Facility of Searching Press notes by date, by title, by content etc. Stand Alone SQL Builder HQ RCC, Lucknow Operation al 4. Payroll system
To prepare salary Stand
alone
FoxPro HQ NIC, Lucknow Operation
al 5. News Corresponde nt monitoring system
•
Contains the details of Newspapers accredited journalists of State/district Level.•
Providing facility to search the journalist of given newspaper Stand alone SQL Server HQ RCC, Lucknow Operation alS. No. Item Description No. of PCs in the department
(5) HO (1) Divisional offices (17) District offices (53) 72 17 Nil Servers installed in the department
(6) Servers 8
(mail server, database server, application server)
Internet Access
(7) Head office Yes through Dial up
(8) Other offices Not provided
(9) Networking Equipment (Routers,
etc) None
2.7. Data digitization
a. Data that needs to be digitized for eGovernment
(a) Speeches of CM (from analog form to digital form) of past 20 years (b) Employees data
b. Status of data; whether manual or digitized
CM speech is being digitized through a tender
c. Number of records to be considered for data digitization
S. No. Record type No. of records
32
2.8. IT policies
The department currently does not have documented IT policies in place.
2.9. Key concerns of the department
The department officials try to provide the services to its customers in a timely fashion; however, the following areas hamper the efficiency of the department in the delivery of the services to the citizens / customers / beneficiaries / other departments / employees etc
1. Delivery speed is slow.
2. Virtually no connectivity between the State HQ and other units for the exchange of data. 3. Low allocation of budget for IT in the department.
4. Need of proper training for the staff is yet to be fulfilled. 5. Data retrieval system is very slow.
6. Interface with grass-root people is not available, therefore feedback mechanism is not formally established
2.10.Constraints to IT / eGovernance initiatives
Various constraints faced by the department in taking up the IT / eGovernance initiatives can be classified under the following heads:
Inadequate Allocation of funds
Lack of State level Information and Public Relations Policy in this object. We do not have technical team to computerize departmental jobs. Our staff is not trained for computerization.
Project Management Problems
2.11.IT / eGovernance initiatives that are in progress
1. Website development
2. Basic computer training is proposed for the staff
3. Advance level training (on application systems) is also proposed for employees 4. Conversion of CMs speech from analog to digital (through tender)
2.12.e-Governance Readiness score
The following table is the graded score on level of preparedness evaluated through the as is studies for taking up eGovernance activities / applications. The scores have been classified in three categories: High, Medium and Low; we have used a framework to assess the level of eGovernance readiness of the department on various parameters. The level of preparedness is graded on following basis:
Score > 75% High; Between 75 and 35% Medium, and < 35% Low
Table 9
Information & Public Relations Department Measurement Criteria
Status The motivation in pursuing e-Government from both the government
Has the department (including all the administrative offices) created an eGovernance team and identified a Nodal officer? Yes
Has the department created a well thought citizen charter? Yes
The enabling environment for both the government and the public to utilize e-Government
Does the department have adequate physical infrastructure (LAN, WAN, PCs, Servers and other networking components)? No
Does the department have human capacities to manage eGovernance? No
Does the department have policies that are conducive for establishing secured eGovernance environment? No
Does the department have functional domain specific software (s)? Yes
Sustainability, or factors that should be present in order to ensure that e-government initiatives, which are not intended to be short term catalytic exercises, are able to continue, develop further and eventually lead to a networked government
Does the department have necessary legal and regulatory framework which is essential to the broadest utilization of e-government? No
Has department instituted organizational and cultural change? No
Does the department have technical a team to take care of the on-going demands arising out of eGovernance initiatives? No Has the department undertaken process change (BPR) initiatives to streamline the processes No
34
2.13.Level of Computerization
The following table gives a graded score on level of computerization. The scores have been classified in three categories: High, Medium and Low; we have used a framework to assess the level of computerization of the department on various parameters. The level of computerization is graded as: Score > 75% High; Between 75 and 35% Medium, and < 35% Low
Table 10: Level of computerization score
S.No Parameter Response
1 Does the department have functional domain software (s)? Yes 2 Has the department undertaken initiatives for development of integrated software for all of its activities? No
3 Does the department have operational LAN at HO? Yes
4 Does the department have operational LAN at other offices? No 5 Has the department undertaken an initiative for putting up LANs wherever the same is not existing? No 6 Are the offices of the department connected through WAN? No 7 Has the department undertaken an initiative for WAN whereever the same is not existing? No
8 Does the department have a website? Yes
9 Has the department taken an initiative for developing and hosting a website wherever the same is not existing? -10 Does the department have servers for web, database, application, backup, mail etc? Yes 11 Does the department have internal team to look after computerization needs? No 12 Has the department outsourced its computerization requirements? No
13 Is the legacy data in digital form? No
14 Is there an initiative to digitize the manual data / records? Yes 15 Is the department interconnected with other departments? No 16 Is there an initiative for interconnection with other departments? No 17 Does the department have UPS / Generator set to ensure the continuous computer operations? No 18 Has the department created an eGovernance team / appointed a nodal officer? Yes
19 Does the department have a data center? No
20 Does the department have policies on data and database architecture, information security, disaster management etc? No
Low 6
Information & Public Relations Department
36
3.
eGovernance
E-government is a way for governments to use the new technologies to provide people with more convenient access to government information and services, to improve the quality of the services and to provide greater opportunities to participate in the democratic institutions and processes.
These include gains in efficiency and effectiveness from better use and management of information, whether in support of policy making or the administration of programs. Intranet technologies offer the possibility of establishing knowledge bases and cross departmental working.
It is the transformation of government to provide Efficient, Convenient & Transparent Services to the Citizens & Businesses through Information & Communications Technologies (ICT).
e-Governance is the continuous optimization of government service delivery and governance by transforming internal and external relationships through digital technology, the Internet and new media.
3.1. Benefits of e-governance
e-Governance can fundamentally change the way government operates and relates to the stakeholders, for example:
1. Tighter integration of delivery networks
2. Horizontal integration within Governments, across departments, organizationally and functionally;
3. Change in role from that of an implementer to that of a facilitator; and 4. Citizens gain greater visibility and insight into Government activities.
e-governance is defined as
“the application of electronic means in
(1) the interaction between government and citizens and government and businesses, as well as
(2) in internal government operations to simplify and improve democratic, government and business aspects of Governance.”
The department has identified the following objectives from the IT / e-government initiatives
1. To share government achievements, policy matters & decisions, information, programs with the masses through e-governance measures
2. To enable every citizen departmental achievements, provisions, cabinet decisions and various FAQs about any department, procedures, rules, process and provision without visiting any office
3. To provide the electronic/print/radio/video/digital technology/web media all relevant information/news and content of unclassified nature
4. To make available all departmental publications ONLINE free of cost to the subscribing public free of cost
5. To enable a broad public interface which will address all sorts of feedback as a public grievance redressal mechanism and shall provide the HODs a reliable data base to solve public problems and POST the action taken
6. To prepare entire HR database of the UPID organization online and making it visible to the public, accessible to the concerned authorities and evolving a system that will leave no possibility of manipulations at any stage. This system will generate all sorts of reports about the UPID personnel and their service records, pay & perks etc
3.2. Department’s envisioned state
The department’s internal envisioned state (based on the feedback from department officials) is provided in the table below
Table 11: Envision of the department S. No. Dimension Envisioned state
1 Networking a. LAN upgradation at HO
b. LAN at Divisional and district offices c. Connectivity with SWAN Router
38
S. No. Dimension Envisioned state
Journalist Database Management Research and Reference stock
Online Publications and information resources
4 Training The department seeks IT related training for approx HO: 350 621 people Secretariat office: 45
Information centre: 8 Delhi Information Centre: 8
District / div offices : @3 person each = 210 5 Data digitization Employee details
3.3. E-Governance Delivery Model
The department envisions itself as providing prompt services to all of its beneficiaries in the state. This would require an extensive coordination with in all of its offices in the state. In order to have extensive coordination with all the supporting offices, the department sees itself interconnected with them, seamless transfer of information and having MIS that can help department develop sound policies and to facilitate services to the citizens.
The following figure gives illustrative network architecture for the service delivery in an e-Governance enabled environment
Value through e Government
Customer Value Measures 3.4. E-Governance Prioritization Framework
It is essential that the services of the department are provided electronically through the gradual stages of eGovernance. Investing in the right services is a critical factor for the success of the e - governance initiatives and accrual of the
benefits to the stakeholders of the department. The move towards E-Government should deliver key and tangible benefits to the stakeholders of the department. PwC in consultation with the department officials has followed a structured approach to identify what and when such “e-enablement” should take place.
We have implemented the approach of ‘Service Value Analysis’ to arrive at ‘Implementation priority’. We have used a structured 4-step approach to arrive at implementation priority. The four steps involved are described in detail below:
Service Value Analysis
1. Compile the List of Services – This step involved compiling the list of services provided by the department.
2. Collect information & statistics about the services – This step involved collecting operational statistics and information about each service to assist in the prioritization process. Such information includes transaction volumes, customer type, service type, number of departments involved in delivering the service, etc.
3. Prepare a Service value matrix - This step involved identifying the value that will accrue from the service if it is made
E-Government-enabled. This was done
Service Value Analysis Implementation Priority
1
2
4 Step Approach
40
parameters that were taken into consideration while measuring the value ofe- Government enabling the services can be classified into two groups:
i. Department Value Measures; explores the E-Government impact on the following:
1. Reducing cost of processing transactions; and
2. Delivering intangible benefits (e.g. boosting the image of the department)
ii. Customer Value Measures; explores the E-Government impact on the following:
3. Minimizing the number of customer visits to the department
premises;
4. Reducing the time required to request the service;
5. Reducing the time spent by the customer to follow-up and track the progress of the requested service; and
6. Reducing the time spend by the customer to file complaints,
comments and suggestions
7. Provide flexibility to the customer to avail the service from alternate delivery channel
The value that department would create for itself and the citizens subsequent to eGovernance has been assessed through the responses provided by the department in the Set –IV of the questionnaire provided by us. We have classified the services of the department into the service value matrix in the following table
Table 12: Service Value Matrix S.
No Service Value to beneficiary Value to Department Service value
1. Issue of Accreditation Cards (Journalist, Photo, Swatantra Patrkar)
H H H H
People
People
People
People
Technology
Process
S.
No Service Value to beneficiary Value to Department Service value
2. Organization of Kisan Mela &
Exhibitions H L H L
3. Organizing shows for song &
drama H L H L
4. Publications for general
citizens H H H H
Step 4: Prioritize the implementation of the Initiatives-This step is involved in identifying when to implement the initiatives based on the service value identified in Step 3. The implementation priority for each high value service was defined based on the analysis of the following attributes:
1. Service Visibility – describes how significantly and extensively can customers feel and experience the benefits achieved from delivering the service through E-Government. Services of high volume of transactions and a large customer base would be more visible to the department customers than other services with a very limited customer base.
2. Service Complexity – describes how easy the service can be made E-Government-enabled. This depends on a number of factors such as the degree of existing automation, number of external parties involved and the number of customer documents processed.
3.5. e-Governance Roadmap
The department will need to undertake the e-Governance initiatives on the following dimensions.
4
Service
Visibility
Service
42
Based on our ‘Implementation Priority Analysis’, we recommend that departmentundertakes the E- Government projected into three distinct phases.
Phase - 1: The key objective of the services / activities in this phase is to increase the visibility of the department. Services implemented in this phase have wide customer base and relatively simple delivery operations. Services that are high value to both the beneficiaries and the department (HH) are taken up in this phase.
Phase - 2: The key objective of the services / activities in this phase is to build critical transactional services. This phase aims to establish the core critical transactional services required to support the key customer segments. Services that are High Value to the beneficiary and Low Value to the department are to be taken up for implementation in this phase. Services implemented as a part of this phase enjoy high visibility and relatively complex delivery
operations.
Phase- 3: The key objective of the services / activities in this phase is to sustain value. Services that are Low value to the beneficiaries and High value to the department and Low value to both the beneficiaries and the department could be implemented in this phase.
The following table gives the initiatives that the department needs to undertake in the three phases.
Table 13: Phase wise activities Phase 1
(0 – 2 Years) (2 – 4 Years) Phase 2
Phase 3 (4 to 5 Years) Phase - 1
Phase - 2
Phase I 0-2 years Phase II 2 to 4 years Phase III 4 to 5 Years
People People Processes/Operations and
Services
(i) Create a committee that would look after all eGovernance initiatives for the department. Also create PeMT, office level teams and identify eChampions. The team would look after the requirements for the entire department.
(ii) Create an IT function / cell in the department (Refer Chapter – 7 for details on IT Function)
(iii) Provide training of departmental staff (Refer annexure III for training requirements)
(i) The BPR exercise taken in phase -1 would mandate various changes. Create the team for implementation of the changes.
(i) Implementation of
Information Security Policies (ISSP)
(ii) Develop the information sharing and privacy policy for sharing of department information with other departments (G2G).
Process/Operations and Services Process/Operations and Services Technology Infrastructure
(i) Prepare detailed project report
(DPR) for the enablement of eGovernance in the department. DPR would need to be prepared for:
(a) Data Digitization
(b) Hardware requirement
(c) Software requirement
(d) Training
(e) Networking and connectivity
(f) website
(ii) Carry out Business Process Reengineering in the department
(iii) Issue inter-departmental orders for emailing the identified reports
(i) Provide relevant services of the department through the Common Service Centers (CSCs)
(ii) Creation of Information Systems Security Policies (ISSP), Disaster Recovery Plan (DRP)
(i) Enable the department to have Public Key Infrastructure (PKI)
for secured electronic transactions
(ii) Creation of secure IT environment to enable the beneficiaries of the department transact safely
(iii) Provide the departmental services through the state portal
(iv) Implementation of DRP and creation of disaster recovery (DR) site
(v) Sharing of department
information with other government departments and agencies (G2G).
Technology Infrastructure Technology Infrastructure
(i) Create e-mailing infrastructure within the department.
(ii) Procure and install the requisite hardware at the departmental locations. The locations where hardware would be installed in the
(i) Providing infrastructure
throughout the department for intra-office communication through emails, share data / files / documents.
44
Phase I 0-2 years Phase II 2 to 4 years Phase III 4 to 5 Yearsfirst phase would be identified in the detailed project report.
(iii) Development of core departmental
application software; Implementation of core
departmental application software at the locations where activities are high (as identified in the detailed project report)
(iv) Add the following functionalities to the website
(a) Information on the procedures to avail the services
(b) Application forms to request the services of the department (c) Acceptance of grievance and
complaints
(v) Data digitization for
(i) Employees data
(vi) Create LAN infrastructure at the offices of the department
(vii) Create e-mail id of all the important functionaries in the HO, and district offices
(viii) Establish connectivity with State Wide Area Network (SWAN) for inter office connectivity
of software application for (a) Personnel Management
Software
(b) Budgeting & Financial Management system1
(c) E – procurement
(d) Other softwares like Daak Management system, File tracking system etc
(e) Implementation of Core departmental integrated application software at the offices that were not covered in phase -I
(iii) Creation of interactive website through which the beneficiaries / citizens can submit their documents and apply for the services
46
4.
Gap Assessment
As – Is assessment on IT usage and level of computerization was conducted through (a) structured questionnaire, (b) department’s performance reports / development plans, (c) discussion with key people / nodal officers.
The gaps are assessed for the following dimensions:
(1) Hardware requirements
(2) Networking in offices of the department
(3) Software requirements
(4) Connectivity requirements
(5) Policies that are critical for creating secured eGovernance environment
(6) Skills
(7) Data digitization
Gaps on aforementioned dimension were assessed after understanding the requirements from the consumers of the department, expectations of the department from ICT, service delivery envisioning and comparing the same with the findings out of the As –Is assessment conducted by us.
4.1. The gaps with respect to the future plans of the department Table 14: Gaps Matrix
S. No Components Existing level Envisaged level Gaps
(1) Hardware2 PC: Head Office: 72 Divisional offices: 17 Total PCs: 89 Server: 8 In addition to existing computers, the department envisages the following number of additional PCs in the offices of the department.
Head office: 10
District offices: (required PCs @ 2 PC per office); additional requirement: 106
Servers: 5 (dual processor based)
Additional requirements of PC: 116
Servers: 5
(2) Network (1) LAN at HO:
Exists (72 HO: LAN to be extended; additional nodes would be: 24 Total LAN: 70 Total nodes (inclusive of
2Hardware envisioning and subsequently the gaps are approximate in nature and precise requirements along
with hardware sizing can be derived only after carrying out detailed project exercise. The DPR is more systematic approach to arrive at the figures for hardware that would be required by the department
S. No Components Existing level Envisaged level Gaps
Nodes)
(2) LAN at other
offices does not exist
Div / dist offices: LAN for 8
nodes redundancies): 576 (3) Software (1) Library Management System (2) Advertisement monitoring system (3) Press release system (4) News Correspondent monitoring system (5) Pay roll
Core integrated departmental software
1. Planning and reviewing various Publicity Campaigns 2. Journalist Database Management 3. Research and Reference stock
4. Online Publications and information resources The software should be on 3 / n tier architecture with web enabling features
As mentioned in envisaged stage
(4) Connectivity No WAN Networking of field offices of
the department with POP server of SWAN in the district
As mentioned in the envisaged state:
SWAN connectivity routers: No of field offices: 71 offices (all districts and Hazrat ganj office)
Number of routers required: 72
(5) Policies None Policies on
(1) IT Standards & Guidelines
(2) Information Systems
Security
(3) Disaster Recovery and
Backup Policies on (1) IT Standards & Guidelines (2) Information Systems Security
48
S. No Components Existing level Envisaged level Gaps
(6) Skills3 No of people trained:
149
Department wishes to provide the training related IT to all people who are involved in paper work. This would mean that all Class I, II and III people (Excluding drivers) would required to be trained. No of such people is approximately 621
Basic: 471
Core departmental application software (on
concerned module): 621
(7) Data
digitization On going (through tender) analog to digital conversion of voice speech of CM
(i) Employees data Employee data: 1129
records
3 In order to arrive at specific training requirements, it is suggested that detailed project exercise is undertaken through out the department
CHAPTER 5: IDENTIFICATION OF SPECIFIC
eGOVERNANCE PROJECTS
50
5.
Specific eGovernance projects
Specific projects that the department need are
(a)Development of core departmental software
• For MIS purposes
• GIS based software
(b)Procurement of Licensed systems software (c)Hardware for the department
• Servers and Systems
• Network
• Peripherals
• AMC
(d)Data digitization (e)Training
Other IT / eGovernance projects that the department would require are common with all other Government departments in nature and should adopt as suggested in the eGovernance roadmap for the state. Common projects / initiatives include creation of (a) Wide Area Network, a part of the SWAN, (b) implementation of Personnel Management System, (c) implementation of Finance & budgetary management system, (d) implementation of eProcurement system, (e) creation of e-mailing infrastructure, (f) File tracking system, (g) Dak Management system, (h) implementation of asset and inventory management system, (i) creation of common service delivery centers, (j) creation of policies for eGovernance framework etc
An estimate of cost for the department specific eGovernance projects is prepared on the basis of Gap assessment as carried out in Chapter – 4.
The cost has been estimated for: (a) Procurement of Hardware (b) Development of Software (c) Data digitization
(d) Training
Table 15: Specific eGovernance projects - Hardware
Component Item Requirements Per unit cost Cost per item
PC 116 35000.00 4060000.00
Dual Processor based server (for database, application and backup) 5 800000.00 4000000.00
Single processor based server (For web and proxy) 0 400000.00 0.00
Servers & System Cost 8060000.00
LAN nodes 576 900 518400
Routers (For connectivity from SWAN terminal router) 72 250000 18000000
Switch 48 port 0 20000 0
Switch 24 port 0 10000 0
Switch 16 port 0 8500 0
Switch 8 Port 70 7500 525000
Patch Panel 48 port 0 6000 0
Patch Panel 24 port 0 3500 0
Patch Panel 16 port 0 3000 0
Patch Panel 8 port 70 2500 175000
Network Cost 19218400.00
5 KVA UPS (HO) 1 175000 175000
3 KVA UPS (1 each office) 71 100000 7100000
Laser Printer (1 each office) 72 35000 2520000
Inkjet Printer 15000 0
Storage Solution 1 100000 100000
5 U Racks (for each office) 71 3000 213000
42 U Racks (For head office) 1 30000 30000
Peripheral cost 10138000.00
AMC (for 4 years)
@10 % of Hardware cost 37416400.00 14966560.00 14966560.00 52382960.00 Se rv e rs & Sy st e m Ne tw or k Pe ri p h e ra ls (C) Ha rd w a re AM C AMC Cost
TOTAL HARDWARE COST
(D) (A)
52
Table 16: Specific eGovernance projects - Software
Table 17: Specific eGovernance projects – Data digitization
Table 18: Specific eGovernance projects – Training
Component Item Requirements Per unit cost Cost per item
OS license (per server) 5 12000 60000
Application Software license (Processor based) 2 500000 2000000
Database License (Processor based) 2 700000 2800000
Anti Virus 10 Agents 12 10000 120000
Anti Virus 50 Agents 1 50000 50000
MS Office 116 8000 928000
System Software cost 5958000.00
Software - one time cost 13000000 13000000
Recurring cost @10% per year 4 years 5200000
Customized software for departmental domain functions 18200000.00
24158000.00 Sy st e m So ft w a re (A) Cu st o m iz
