As part of the process improvement initiative, the Office of Institutional Research &
Assessment (OIRA) administered in October 2012 a survey that evaluates student satisfaction with the fall 2012-13 registration procedure. This report presents a summary of results, in addition to a comparison with previous registration survey results.
Objectives
To measure students’ level of satisfaction with the registration process as a whole, and with its different processes.
To evaluate the effect of changes initiated this year on student satisfaction with the process. To identify existing problems, if any, and recommend changes.
To identify changes in student satisfaction with various registration processes, as compared with previous surveys.
To provide some specific information on nationality background and socio-economic status of AUB students.
Method Instrument
The Student Satisfaction Feedback Survey was prepared using, in general, the same guidelines adopted for previous similar surveys (1999- 2011, Appendix A). In consultation with the Registrar’s, Admissions Office, Student Affairs and Enrollment Management Committee, modifications were introduced to previous survey to reflect changes in the processes. The Survey included the following components:
Biographical data. A number of questions requesting information on student background, gender, status, major, etc... .
The eight registration steps: Placement Tests, Pre-registration, New Student Orientation, Academic Advising, On-line Registration, Statement of Fees, ID Card & Renewal of Stickers, and AUB net Account. Items measuring level of student satisfaction with specific aspects of each phase of the process.
Global items measuring students’ overall satisfaction with the process. Other related issues like Drop & Add, Financial Aid, Dormitories, etc.
Comments section at the end of every step and at the end of the Survey to solicit feedback and suggestions.
Items soliciting student opinion and perception of the quality of AUB programs, classrooms and laboratories
Items soliciting information on nationality and socio-economic status to meet strategic planning committees’ needs.
Sample
The sample initially consisted of 873 undergraduate students from all faculties representing 14% the population; however it was filled out by only 647 students (74% response rate). Cluster sampling was used. The sample came from 38 undergraduate classrooms
covered by the Survey. A breakdown of the sample by faculty, gender, nationality, class, and status is presented in Tables 2 – 6. In addition, these tables provide the population figures for the University on each of these dimensions. As evident from the tables, sample who filled out Survey is quite representative of faculties (though underrepresentation of FAS and OSB) some class levels (over representation of UPP and under- representation of juniors), though over-representative of males.
Table 1
Survey Registration Satisfaction Survey Course Sample, fall 2012 - 13 Course # Enrollment Course # Enrollment
AGSC 236 10 ENGL 227 20 BIOL 202 11 ENGL 236 15 BIOL 223 10 ENGL 238 13 CHEM 101 41 FAAH 218 12 CHEM 201 35 FREN 201 21 CIVE 440 21 MATH 102 25 CVSP 205 22 MATH 201 27 DCSN 205 24 MATH 218 38 ECON 203 25 MATH 218 36 ECON 212 24 MATH 219 17 ECON 213 18 MECH 420 37 EDUC 245 15 MKTG 210 14 EECE 321 21 MNGT 218 20 EECE 412 30 NFSC 240 47 EECE 475 29 PHYS 210 25
ENGL 100A 21 PHYS 211 35
ENGL 203 24 PHYS 211 38
ENGL 203 25 PSPA 201 31
ENGL 204 25 PSPA 210 30
Table 2
Sample and Population Distribution by Faculty Sample Population N % N % FAS 235 36 2612 41 OSB 72 11 1050 16 FHS 7 1 211 3 FEA 183 28 1945 30 FAFS 58 9 474 7 HSON 1 .2 166 3 Did not Specify 91 14 Total 647 100 6458 100
Table 3
Sample and Population Distribution by Gender
Sample Population
N % N %
Female 266 41 3065 49
Male 295 46 3137 51
Did not specify 86 13
Total 647 100 6202
Table 4
Sample Distribution by Nationality
Nationality N %
Lebanese 458 71
Other 174 27
Did not specify 15 2
Total 647 100
Table 5
Sample Distribution by Class
Sample Population Class N % N % Freshman 33 5 442 6 Sophomore 178 27.5 2255 29 Special 3 .5 131 2 Junior 150 23 1609 21 Senior 139 22 1591 21 Year 4 33 5 396 5 Year 5 7 1 29 Graduate 9 1 1218 16
Did not Specify 95 15 6
Total 647 100
Table 6
Sample Distribution by Status
N % New 173 27 Current 359 55 Old Returning 21 3 Cross registering 1 0 Special 5 1 Graduate 8 1 Other 5 1
Did not specify 75 12
Administration
For this year’s administration, surveys were administered in classrooms. Instructors of selected course sections were contacted and their support was solicited. OIRA staff member
administered the survey either at beginning or end of class section, depending on instructor request.
Data Analysis
Percentages and means were used to report the results for the whole sample and by faculty and class.
Results
Table 7 reports descriptive statistics for various steps and processes for 2012 and in comparison with 2010, as 2011 used a different scoring procedure.
Table 7: Registration Process Steps / Descriptive Statistics for 2010 and 2012
2010 2012
Process N Mean %Dis %Sat N Mean %Dis %Sat
Placement
Placement Test –Arabic 43 3.4 12 44 22 3 23 14
EEE 52 3.2 23 37 39 3.2 13 28
Pre-registration It was easy to pre-register
Organization of the Pre-Registration 371 3.4 18 46 238 3.1 26 41 Staff was welcoming and helpful 371 3.4 18 47 242 3.4 20 52 Staff gave you clear answers to
your questions 237 3.5 15 54
Information in Admission package
supplied clear and concise 368 3.6 16 59 237 3.6 11 61 Overall experience with the
pre-registration process 235 3.3 15 43
New Student Orientation Information provided during
orientation was clear and helpful 234 3.4 18 47 218 3.3 18 48 The orientation sessions were
well-organized 219 3.0 32 40
Orientation sessions were helpful 245 3.3 22 45 217 3.2 23 45 The orientation staff were
welcoming and helpful 246 3.5 14 51 219 3.7 13 66
The orientation staff gave you clear
answers to your questions 221 3.5 13 56
The student guides were able to
answer your questions 241 3.6 15 53 223 3.5 14 57
Overall experience with the New
Academic Advising
Availability of Advisor 590 3.2 30 41 618 3.4 24 51
Helpfulness of advisor 584 3 37 37 605 3.5 21 55
Your adviser was knowledgeable about program requirements in your area of interest
583 2.9 40 36 602 3.4 24 49
Your adviser explained the General Education Requirements so that you could understand them
607 3.1 32 39
Your adviser was aware of and referred you to the appropriate campus resources to assist you with your concerns
605 3.1 28 39
Overall experience with the
Advising process 577 2.9 38 34 604 3.2 27 43
On-line Registration Successful in finding places in
elective courses 609 2.9 39 34
Successful in finding places in
required courses 634 3.4 23 51
Capacity of scheduled courses 633 2.6 48 21 Resolving capacity problems in
required courses 613 2.6 48 21
Staff helpfulness 512 3.2 24 42 200 3.0 35 40
Overall experience registering for
classes 595 3.1 27 38 579 2.9 35 28
Comptroller’s Office
Payment Process 606 3.6 15 58
The procedure for the payment of
fees was clear. 626 3.6 17 61
The procedure for the payment of
fees was easy. 623 3.5 18 58
Staff helpfulness and friendliness at
student account section 586 3.4 20 48 618 3.3 21 45
ID Card & Renewal of Stickers
ID Validation process 623 3.8 16 70 613 4.0 11 73
The staff was welcoming and
helpful 606 3.8 14 66
AUBnet Account (CNS) Activating AUBnet Account
process 613 3.8 13 64 608 3.8 13 68
Adequacy of instruction 608 3.7 15 63 604 3.8 13 65 Financial Aid
The application procedure was clear 250 3.5 18 54
Overall FA process 267 2.9 36 35 Dormitories
The application procedure was clear 149 3.6 14 60
You are satisfied with the
placement decision 140 3.4 23 52
The staff was helpful 142 3.5 18 53
Overall experience 177 3.4 23 51
Impressions about AUB It has high-quality academic
programs 569 3.9 10 69 569 608 3.9 9 73
It has high-quality classroom &
laboratory facilities 567 3.6 14 58 567 606 3.5 18 53 Rate your overall experience at
AUB so far 3.2* 593 3.7 10 65
*2011
Other Findings
Other results are reported below. Most of the findings are quite similar to 2011 results. Areas which differed either positively or negatively are highlighted in yellow.
AUB and Student Choice
AUB 1st choice 83% vs. (70) AUB 2nd choice 15 (11) AUB 3rd choice 2% vs. (3)
New Student Orientation
Attended: Yes 89%
Advising
Met with advisor before on-line registration Yes 59% (56) No 29% (44)
On-line Registration
Source of information on on-line registration
Web 24% Registration Guide 34% Academic Calendar 14% Other 29%
Difficulty in on-line registration: Yes 59% (55) No 41%
Reason for difficulty: Capacity , no places left in any section 49% (46) Desired course section not available 39% (32)
Unfairness of registration slot allocation 28% Other 7% .
Financial Aid
Other
Did you register in Wait listed section(s) Yes 33% No 67% Did you seek the help of the Registrar’s Office Yes 30% No 70% Did the registrar’s office staff refer you to other resources Yes 49.5% No 50.5% Did you solve your registration problems by the end of the
drop and add period Yes 82% No 18%
Did the Comptroller’s office staff give you clear answers
to your questions Yes 82% No 18%
If the Comptroller’s office staff could not help you did
they refer you to other resources Yes 43% No 57% Did the AUB ID staff give you clear answers to your
questions Yes 91% No 9%
Did you apply for financial Aid Yes 48% No 52% Did the financial Aid staff give you clear answers to your
questions Yes 83% No 17%
Was the financial aid decision timely Yes 74% No 26% Did you apply for placement in the dorm Yes 31% No 69% Did you find a place in the dorm Yes 88% No 12% Did the Dormitories staff give you clear answers to your
questions Yes 78% No 22%
Student Satisfaction by Faculty
Results by faculty are reported below. Descriptives by faculty are reported in Appendix.
Pre-registration (%Yes) FAS OSB FHS FEA FAFS
Was the pre-registration lengthy 44 33 50 38 50
If the staff could not help you, did
they refer you to other resources? 74 83 100 59 67
New Student Orientation
% yes FAS OSB FHS FEA FAFS
Did you register for the orientation? 93 60 100 88 75
Did you attend the orientation? 94 80 100 83 75
Advising
(%Yes): FAS OSB FHS FEA FAFS
Did you meet with advisor 86 69 71 53 74
Difficulty in on-line registration FAS OSB FHS FEA FAFS (%Yes):
Was it easy for you to access AUB
SIS 93 92 100 93 90
Difficulty registering online
Reasons for difficulty: FAS OSB FHS FEA FAFS Able to register desired courses 65 36 50 56 44 Did you register in the wait listed
sections 32 34 33 38 18
Needed Registrar’s office staff support
(%Yes): 30 26 29 26 36
If the staff could not help you, did
they refer you to other resources? 48 56 0 46 48
Did you solve your registration problems by the end of the drop & add
84 79 80 79 93
(%Yes):
Comptroller’s Office (%Yes)
FAS OSB FHS FEA FAFS
Did the staff give you clear answers
to your questions? 83 83 100 80 82
If the staff could not help you, did
they refer you to other resources? 43 39 - 40 57
ID Card & Renewal of Stickers (ID Center) (%Yes)
FAS OSB FHS FEA FAFS
Did the staff give you clear answers
to your questions? 92 97 - 91 86
Financial Aid (%Yes) FAS OSB FHS FEA FAFS
Did you apply for financial aid? 40 31 50 63 45
Did the staff give you clear answers
to your questions? 85 83 100 86 71
Was the financial aid decision timely? 70 72 67 75 76
Dormitories (%Yes) FAS OSB FHS FEA FAFS
Did you apply for placement in a
dorm? 27 49 100 27 32
Did you find a place in the dorms? 86 84 100 100 100
Did the staff give you clear answers
Table 8. Means of Some Overall Items by Faculty Descriptive statistics
for RS 2012-13 by faculty
FAS OSB FHS FEA FAFS HSON
N Mean N Mean N Mean N Mean N Mean N Mean
39. How successful were you in finding places in elective courses?
224 1.2 72 2.7 6 3.2 167 2.8 56 2.5 1 5.0
40. How successful were you in finding places in required courses
233 3.5 72 3.3 7 3.1 180 3.3 57 3.8 1 5.0
49. What was your overall experience registering for classes?
208 3.1 66 2.7 6 3.0 171 2.6 53 2.7 1 4.0
Results by Class
Table 9 reports results of some items by class. Descriptive for all items are reported in Appe4ndix. Results show that students in upper levels, juniors and seniors, are less satisfied than freshmen and sophomores.
Table 9. Means of Some Overall Items by Class Descriptive statistics for RS
2012-13 by class level Freshman Sophomore Junior Senior AUB 39. How successful were you in
finding places in elective courses? 3.6 3.2 2.8 2.6 2.9 40. How successful were you in
finding places in required courses 3.5 3.4 3.5 3.2 3.4 49. What was your overall
experience registering for classes? 3.3 3.1 2.8 2.6 2.9 AUB has high-quality academic
programs 4.2 3.9 3.9 3.8 3.9
AUB has high-quality classroom
& laboratory facilities 3.8 3.6 3.5 3.3 3.5
Rate your overall experience at
AUB so far 4.0 3.7 3.7 3.5 3.7
Conclusion
The Student Registration Survey Report for 2012 showed average satisfaction with various processes with need to improve advising, though showed some progress, and financial aid processes. In addition, effort should be done to avoid having course capacity issues and not wait till they arise and resolve them by drop and add. Results showed differences in satisfaction
by faculties and by class level with lower levels (freshmen and sophomore) showing higher satisfaction and FAS, in general, showing higher satisfaction.
Students’ Comments
A summary of students’ comments on various steps of registration process is presented below. Complete listing is presented in Appendix.
Pre-registration Comments
Complicated and very lengthy process. must be more organized
New Student Orientation Comments useless and time consuming
should be more organized too crowded
Academic Advising advisor never there advisor not helpful
advisors should be more informed and knowledgeable about what the best choice for a student should be and not give random courses that should not be taken together
He gave me the wrong PIN once
the advisor was absent on "holiday" during the orientation period and no alternate advisor was assigned to help me
the alternate pins on the advisor's door and the advisor is not in the office was very blurt with me and I wasn’t able to ask all the questions I had wasted a year because of mis-advising
we need advisors from our own faculty On-line Registration
staff at the registrar's office are rude and unhelpful open more classes, very limited capacities
registration at AUB is terrible and very stressful
The Aubsis/ system crashes from time to time. Should be more organized the department should be well informed when answering registration issues! Comptroller’s Office
helpful staff
increase number of cashiers to cope with flow, more staff members needed staff not helpful and mean
web statement of fee is confusing make the system faster and easier ID Card Renewal
I want to keep my old ID good work
slow service
they should check if I paid online, I don’t have to get my web statement of fees with me AUB net Account
I got help
Difficult in the beginning Financial Aid
unfair results
results should be given faster staff is mean and unprofessional too many documents needed Dormitories
the dorm deposit was a real issue, we payed it twice not enough places (most frequent)
Other comments Suggestions
Academic programs are excellent, HOWEVER- the bureaucracy is unbelievable. I spend more time dealing with administrative problems some days than I do studying. People in
administrative positions rarely take responsibility and refer you to other people, it’s a cycle ... Please improve this aspect of AUB and the entire AUB experience will be significantly better acceptances and requirements for major should be fixed
Advisors not helpful.
Build up the Fine Arts and Theatre program
Fine Arts department and facilities are very limited and workspace is not sufficient/ well organized
I would love AUB to adopt a more face-to-face system, which is only seen in smaller
institutions. I also wish my university had offered me counseling when my grades were low, rather than just threaten to kick me out after probation!
very stressful
need to work on lab and fundation to research Not enough research for undergrad students! open more classes
resources and information are not distributed fairly to all students very bad registration process
Staff unwelcoming and unhelpful.
There are no parking lots for AUB students in AUB! (parking lots outside are far)
They kill the student if he wants help or finish a document or a paper. They make him go upper and lower million times.
This is really the best university in Lebanon, despite the first week that was very weird for me You were not honest with international students. We faced a lot of problems at AUB!
some classrooms need change-seats and noise make us uncomfortable Fisk needs an elevator
Nicely rooms are bad computers need updating
Socio-Economic Background
A. What is approximate monthly income of your family (% of Frequencies) $ Income 1000
1000-3000
3001-5000 5001-7000 7001-9000 9000 Did not
specify
% 7 18 12 7 9 17 30
B. What type of residence does your family live in? kind of
residence
Villa House Apart 10 yrs old Apart 10 yrs old Compound Other Did not specify
% 8 20 17 30 2 23
C. Is your family’s residence rented or owned?
Rented Owned Did not specify
Appendix Registration Process Steps Means by Faculty
FAS OSB FHS FEA FAFS
Section 1: Placement tests &
EEE N M N M N M N M N M
Placement Test –Arabic 3.2 11 1 2 - - 7 3.0 - -
EEE 3.4 17 1 4 3 3.0 11 3.0 1 1.0
Section 2: Pre-registration Organization of the
Pre-Registration 3.2 133 7 3.9 3 2.7 49 3.1 4 4.0
Staff was welcoming and helpful 135 3.5 7 3.9 3 3.0 50 3.4 4 4.0 Staff gave you clear answers to
your questions 132 3.5 7 3.9 3 2.0 49 3.5 4 4.3 Information in Admission
package is clear and concise 133 3.7 5 4 3 4.0 49 3.6 4 3.8 Overall experience with the
pre-registration process 133 3.3 6 4.2 3 2.7 47 3.3 4 3.5 Section 3: New Student Orient.
Information provided during
orientation was clear and helpful 129 3.3 3 4.7 5 3.2 42 3.3 2 4.0 The orientation sessions were
well-organized 130 3.1 3 4.3 5 3.6 42 2.9 2 3.5 Orientation sessions were helpful 129 3.3 3 4.7 5 3.2 41 3.2 2 4.0 The orientation staff were
welcoming and helpful 130 3.7 3 4.7 5 3.4 42 3.7 2 4.0 The orientation staff gave you
clear answers to your questions 132 3.5 4 4.3 5 3.4 43 3.4 2 4.5 The student guides were able to
answer your questions 132 3.6 4 4.3 5 3.6 44 3.4 2 4.5 Overall experience with the
New Student Orientation 132 3.4 4 4.0 5 3.4 42 3.3 2 3.5 Section 4: Academic Advising
Availability of Advisor 232 3.5 68 3.3 6 4.2 170 3.1 56 3.7 Helpfulness of advisor 229 3.6 68 3.5 6 3.8 163 3.4 54 3.5 Your adviser was knowledgeable
about program requirements in your area of interest
228 3.5 65 3.3 6 3.5 162 3.3 57 3.3
Your adviser explained the General Education Requirements so that you could understand them
227 3.3 68 2.9 6 3.3 165 2.8 57 3.0
Your adviser was aware of and referred you to the appropriate campus resources to assist you with your concerns
FAS OSB FHS FEA FAFS Overall experience with the
Advising process 229 3.4 67 3.2 6 3.7 162 3.0 55 3.0 Section 5: On-line Registration
Finding places in elective courses 224 3.2 72 2.7 6 3.26 167 2.8 56 2.5 Finding places in required
courses 233 3.5 72 3.3 7 3.1 180 3.3 57 3.8
Did you register in Wait listed
section(s) 227 1.7 71 1.7 6 1.7 180 1.6 57 1.8
Able to register desired courses
by the registration period 83 1.4 31 1.7 2 1.2 90 1.4 16 1.6 Staff helpfulness 75 3.2 21 2.5 1 4 49 2.9 20 3.3 Overall experience reg. for
classes 208 3.1 66 2.7 6 3.0 171 2.6 53 2.7
Section 6: Comptroller’s Office N M N M N M N M N M The procedure for the payment of
fees was clear. 230 3.6 70 3.7 4 3.3 181 3.7 58 3.7 The procedure for the payment of
fees was easy. 230 3.4 70 3.5 4 2.8 180 3.7 58 3.6 Staff helpfulness and friendliness
at student account section 230 3.3 71 3.1 4 3.0 176 3.3 57 3.4 Section 7: ID Validation
process
The process of validating AUB
ID was easy 226 4.0 71 4.0 7 3.1 182 4.1 58 3.9 The staff was welcoming and
helpful 221 3.8 70 3.8 7 3.3 181 3.9 58 3.6
Section 8: AUBnet Account process
It was easy to activate AUB net
account 228 3.8 69 3.8 7 3.3 178 3.9 58 3.8
The instructions to activate your
AUB net account were clear 227 3.7 69 3.8 7 3.4 178 3.9 57 3.7 Financial Aid
The application procedure was
clear 75 3.3 18 3.7 3 3.0 101 3.6 21 3.3
The staff was welcoming and
helpful 75 3.4 18 3.5 3 3.3 101 3.5 21 3.3
Dormitories
The application procedure was
clear 49 3.6 26 3.6 4 3.3 36 3.4 15 4.2
You are satisfied with the
placement decision 48 3.3 23 3.6 4 3.5 35 1.0 14 3.8 The staff was helpful 49 3.4 23 3.6 3 4.0 36 3.5 14 3.3
Impressions about AUB It has high-quality academic
programs 232 3.9 71 3.9 7 3.6 179 3.9 56 3.7
It has high-quality classroom
& laboratory facilities 232 3.5 70 3.6 6 3.2 180 3.5 56 3.3 Rate your overall experience at
Registration Process Steps Means by Class
Freshman Sophomore Junior Senior
Section 1: Placement test & EEE N M N M N M N M
Placement Test –Arabic 2 2.5 9 3.6 4 3.0 2 2.0
EEE 3 4.0 20 3.3 5 2.6 2 3.0
Section 2: Pre-registration
Organization of the Pre-Registration 27 3.3 138 3.3 11 3.2 11 2.7
Staff was welcoming and helpful 27 3.7 141 3.5 11 3.4 11 3.3
Staff gave you clear answers to your questions 26 3.6 140 3.6 9 3.6 11 3.3
Information in Admission package is clear and
concise 28 3.6 137 3.7 11 3.6 10 3.8
Overall experience with the pre-registration 28 3.4 136 3.4 11 3.5 10 3.0
Section 3: New Student Orient.
Information provided during orientation was clear
and helpful 25 3.4 134 3.4 8 2.6 3 4.3
The orientation sessions were well-organized 26 3.2 134 3.1 8 2.8 3 4.7
Orientation sessions were helpful 25 3.2 133 3.3 8 2.8 3 4.7
The orientation staff were welcoming and helpful 26 3.9 134 3.8 8 2.9 3 4.7
The orientation staff gave you clear answers to
your questions 27 3.4 133 3.5 9 2.8 6 4.0
The student guides were able to answer your
questions 27 3.6 134 3.6 9 3.0 6 3.8
Overall experience with the New Student
Orientation Program 26 3.7 134 3.3 9 2.8 6 4.0
Section 4: Academic Advising
Availability of Advisor 31 3.7 168 3.4 145 3.3 135 3.4
Helpfulness of advisor 31 3.9 162 3.6 145 3.2 132 3.6
Your adviser was knowledgeable about program
requirements in your area of interest 31 3.9 160 3.6 143 3.1 135 3.5
Your adviser explained the General Education
Requirements so that you could understand them 31 3.6 161 3.2 147 2.9 134 3.1
Your adviser was aware of and referred you to the appropriate campus resources to assist you with your concerns
31 3.5 162 3.3 146 3.0 133 3.1
Overall experience with the Advising process 31 3.7 163 3.4 145 3.0 133 3.2
Section 5: On-line Registration
Finding places in elective courses 30 3.6 161 3.2 146 2.8 136 2.6
Finding places in required courses 30 3.5 177 3.4 148 3.5 138 3.2
Did you register in Wait listed section(s) 30 1.7 171 1.4 147 1.7 136 1.5
Able to register desired courses by the reg. period 10 1.4 48 1.3 54 1.5 83 1.5
Staff helpfulness 8 3.9 63 3.2 39 2.9 47 2.7
Overall experience reg. for classes 27 3.3 162 3.1 137 2.8 128 2.6
Section 6: Comptroller’s Office
The procedure for the payment of fees was clear. 33 3.5 172 3.4 147 3.8 139 3.7
The procedure for the payment of fees was easy. 33 3.5 171 3.3 146 3.7 139 3.7
Staff helpfulness and friendliness at student
Freshman Sophomore Junior Senior
Section 7: ID Validation process N M N M N M N M
The process of validating AUB ID was easy 30 3.8 169 3.9 149 4.0 137 4.0
The staff was welcoming and helpful 29 4.0 167 3.8 146 3.8 137 3.8
Section 8: AUBnet Account process
It was easy to activate AUB net account 31 4.0 174 3.8 147 3.8 136 3.8
The instructions to activate your AUB net account
were clear 31 3.8 174 3.8 145 3.8 136 3.7
Financial Aid
The application procedure was clear 9 4.3 72 3.4 55 3.3 58 3.5
The staff was welcoming and helpful 9 4.6 71 3.5 55 3.4 58 3.2
Dormitories
The application procedure was clear 10 3.1 38 3.6 35 3.9 31 3.7
You are satisfied with the placement decision 10 2.6 35 3.5 34 3.6 29 3.4
The staff was helpful 11 3.3 35 3.6 34 3.5 30 3.3
Impressions about AUB
It has high-quality academic programs 31 4.2 174 3.9 146 3.9 138 3.8
It has high-quality classroom & laboratory
facilities 31 3.8 173 3.6 146 3.5 138 3.3