Section 1 Group profile

Group

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Group profile

Fully diversified IT group, creating synergiesacross business segments

No1 Greek software Vendor, with the most complete product offering comprising more than 20

proprietary app solutions Leaderin the SMEmarket

Present in 700large domestic corporates and >100 multinationals

Most extensive (400-strong) partner network in the country

Full spectrum of IT services – dominant position in large-scale integration projects in the public and private sector

Inroads into the B2Cmarket through SaaSofferings Greece’s incumbent elections manager

>300 ITconsultants and 140 top-class developers

Local presence through subsidiaries in Cyprus, Bulgaria, Romaniaand inroads into MENA

SingularLogic

at a glance

Group

structure

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PCS: vertical solutions & IT services for the financial sector

Systemsoft: the group’s largest domestic dealer

SingularLogic Cyprus SingularLogic Romania SingularLogic Bulgaria

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Our

Vision

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Corporate

Purpose

“Help people and organizations achieve their objectives through

the delivery of innovative technology

Our

Values

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Our

Strategy

8

“We are committed to leveraging SingularLogic's

strong brand equity, solid market position,

far-reaching product offering and extensive customer

base, with a view to provide long-term sustainable

Key

Competitive Advantages

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Powerful Technology Partners

Wide Partner Network

• Mobile extensions for SingularLogic's business software (ERPs, CRMs, Accounting, etc.)

• Stand alone mobile apps for the SME market • Mobility Solutions for large Enterprise ‘s

Mobility

• Productivity suite for professionals (Orbi)

• Cloud offerings for Vertical Segments (for doctors and for small hotels)

• e-extensions for, over the internet, access to reports, graphs, and data maps (myGalaxy view)

• New cloud services targeting the SME and the consumers segment(Adam, Eve, etc)

Cloud &

Outsourcing

• Integration of SingularLogic CRM, ERP business

applications for the private sector and productivity suites for professionals and consumers segments with social media

Social

Business

mega trends in mobility and cloud computing

Expertise in all popular mobile platforms (iOS, Android, Windows Mobile)

Investment

in technology /

Adopting

mega trends

The largest Greek software vendor of business applications

The most comprehensive software applications offering for all

enterprises (ERP, CRM, BI, HR/Payroll, Retail, e-commerce, Vertical solutions for hotels, restaurants, accountants)

Specialized solutions tapping all new trends including mobility, cloud computing, and social business.

Unique business and technology know-how

State-of-the-artGalaxy development platform for unified business applications Reseller of Renowned Third-party products

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Extensive

Product Portfolio

Wide & diverse portfolio of proprietary software solutions comprising Horizontal business applications, as well as Vertical Solutions…

…based on various legacy technologies

Extensive

Product Portfolio (I) /

Proprietary products

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Wide & diverse portfolio of proprietary software solutions comprising Horizontal business applications, as well as Vertical Solutions…

…based on various legacy technologies

Extensive

Product Portfolio (II) /

Proprietary products

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Vertical/Other Applications

A wide portfolio of proprietary software solutions, complemented by renowned 3rd party

products

Extensive

Product Portfolio /

3

rd

party products

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Avaya Contact Centre

3rd Party

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Applications and Services:

SaaS applications for Freelance professionals, Small businesses and Consumers, offered as a monthly subscription service

Vodafone Resellers

Development and distribution of Cloud offerings as Software as a Service (SaaS), for very small businesses, freelancers and consumers, as well as mobile apps

Extensive

Product Portfolio / SaaS offerings

Projects Contacts

Calendar Financials

Applications and Services:

Applications offered as a Service in cooperation with Vodafone for mobile devices (Smart Phones, PDAs, Tablets, Netbooks), integrating data from a wide range of information systems (ERPs, CRMs and other business applications)

Extensive

Product Portfolio / mobile apps

Design and implementation of integrated IT systems for the large Private and the Public Sector

Implementation of own and 3rd_{party enterprise software solutions}

Business Application Consulting, System Integration, Project Management, Custom Development , Customer IT Support and Outsourcing Services

More than300experienced professionals

Leading Business Integrator for major organizations in the private and public sector

Best-in-Breed Business Model

Integrated

Solutions

A “

one stop shop

” for IT services with outstanding track record

Integrated

Solutions

Private

Sector

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•Retail Chain Stores

•Petrol Stations

•Passenger Shipping

Retail

Business software (ERP, CRM, Mobile Sales, BI)

Communication Channels (Web Shop, Voice Portal, ICT, Mobility) Cloud Services (Hosting, ASP, Printing Solutions, etc.)

ERP / CRM / Retail solutions Portals

HR Systems Business Intelligence

Contact Centre

Credit Facility Management System Contact Centre

Back office for Securities Antifraud Management ERP / CRM / HP Solutions

Retail System Fuel Station Management System

Back Office Business Intelligence

Strong track record in successfully delivering large-scale, complex

public sector projects

The division span the sectors of Public Administration, Regional & Local Government, Health/Social Security, Transport, Defense

Successful implementation of numerous e-government projects and subsidised European Union programs

SingularLogic is responsible for processing and transmitting elections’ results since 1981 (National, Municipal, and EU)

SingularLogic is Greece’s indisputably most reliable

IT integration services provider for the Public sector

Integrated

Solutions

Public

Sector

Integrated

Solutions / Professional Services (I)

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Project Management - The main goal of the Project Management function is the coordination and monitoring of activities and resources required for the implementation of a project or service according to customers / project requirements

Business Application Consulting - Specialized consulting services that related to the customer’s core business, as well as to support operations (e.g. accounting, warehouses, business management etc.) and cover a wide range of needs (e.g. business analysis, feasibility studies, system operating standards etc.)

Integrated

Solutions / Professional Services (II)

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Custom Software Development - These services include the creation of reliable and flexible software solutions that are capable of promoting the customer’s specific business operations

System Integration: includes integrating off-the-shelf software into systems and infrastructure integration services

Support Services: cover a comprehensive range of operations from initial installation to roll out and beyond

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Integrated

Solutions /

Outsourcing Services

Value added Services through “4 forces” program, which covers a wide range of specialized outsourcing services

Business Process Outsourcing. The CEO strategic tool. Cost optimization and business value added through outsourcing of Non-core business processes and IT, including applications and systems operations, based on SLAs

Business Service Provisioning. Business Continuity plans, IT disaster recovery SaaS and business Intelligence, document management, human capital management, payroll and e-learning, all of them “as a service”

Managed Business Applications & Infrastructure. Ultimate security, systems availability and centralized ERP, CRM, HCM application and infrastructure management with predictable regular payments

Private Cloud & Data Center. 24X7 support on systems managed by the customer or SL with monthly regular payments

Highly Qualified

Workforce

best-in-class products & services 450additional consultants employed by SingularLogic’s Business Partners

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…with an exceptional Educational Profile …and unique Organizational Orientation

29% 22% 40% 9% University Graduates Postgraduate Studies College/Higher education Other

Greek Business Universe Pyramid 2.000 15.000 140.000 650.000

10M

Customer-Centric Setup

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One stop shop for large corporates

Vendor and Cloud Division Fostering your business endeavors

Deep market penetration with 40,000SMEs and 6,000accountants

700Large corporates and more than100Multinationals

Major projects implemented in all public sector Authorities/Ministries Our broad and diverse

client base offers a strong competitive edge

Largest Installed Base

in Greece

Largest Installed Base

in Greece /

Private

Sector

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Deep market penetration with 40000 SMEs , 6000 accountants, 700 Large corporates and more than 100 Multinationals

400Public Sector Organizations such as the Ministries of: Finance, Justice, Defense, Tourism etc., Greek municipalities, Land Registries, Social Security Organizations, Public Hospitals, etc.

Indicative Projects:

Integrated IT System for Ktimatologio A.E.

Integrated IT System of Fiscal policy for the General Account of the State. Criminal Records for the Ministry of Justice

E-government information system for the Athens Bar Association National Municipal Registry

Integrated IT System for the state employees of Participial fund.

Development of online services for the Directorate of Prefectures with responsibilities of the Ministry of Rural Development and Food

25 years experience in implementation of Public Administration projects

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The largest B2B network in Greece, consisting of 400 business partners nationwide

Sophisticated services also through the use of the ISV (Integrator Software Vendor) model, aiming at extending the pool of resources available to build applications on common technology platforms

400 SingularLogic Registered

Partners

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Strong relationship with Global IT Majors have empowered the Company with high-profile awards

SingularLogic enjoys the highest ranking partnership status with almost all major Technology providers

Powerful

Technology

Partners

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ISO9001:2008certified Quality management System since 2002, covering all main business activities

ISO27001:2005 certified Information Security Management System since 2010, covering Advanced Security Projects activities, as well as IT Systems & Infrastructure Administration and Hosting Services in SingularLogic’s Data Centers

ISO14001:2004 certified Environmental Management System since 2011, covering all main business activities in the public sector division

Certified by the Ministry of Defense to handle classified material up to

NATIONAL SECRET - ΝΑΤΟ SECRET LEVEL, with an Industrial Security Certificate covering defense personnel and facilities

Reliable and Environmentally Responsible Services assured by Relevant Certifications

Management Systems &

Certifications

International Award by Oracle for the PCS Wealth Management Solution ACCII (ΕΒΕΑ) 2013 Award in the e-business category

Two Business IT Excellence Awards for Orbi and ARTius high street

Finalist in the “Made in Greece” Competition (organized by Hellenic Marketing Academy) in “Technological Excellence Award” category

Awards

& External Recognition

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Growth opportunities

SL's Model Hospital Management System, CRM & FI Solutions expertise offer a stepping stone for tapping international markets (Balkans, Middle East and Africa)

Migration of successful SingularLogic Public Sector solutions in selective markets abroad

Expansion of software product palette through the development of a network of national software partners

Next step for cloud offerings: apps for international consumer groups

Grow foothold in Bulgaria, Romania and Cyprus

International Business expansion based on a

focused strategy

Focused

International Expansion

SingularLogic has traditionally participated in:

Research projects financed by the European Union R&D framework programs (since 1994), as well as national programs co-funded by the EU

Research for the design and implementation of advanced solutions in the domains of security, e-Government, e- Commerce, supportive technology for elderly and disabled people, systems integration and interoperability, etc…

Participation in subsidized R&D programs of the EU and

the General Secretariat for Research and Technology of the Hellenic Ministry of Development

European Union

Programs

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Case studies

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Project description

“Collection, tabulation and electronic transmission of election results”

Key project requirements:

- Custom Software development and Data Network design

- Data Center support

- Operational support to the Interior Ministry, political parties, TV networks and Media Houses

- Live results transmission through the Internet + call center

- Deployment of wireless SRT (Secure Results Transmission) technology for the relay of results from ¼ of total polling stations

Achievements

Record speedof results transmission Accurate estimateof the election result in just two hours after the poll close

Election portal:

- 158 million hits in 8 hours

- Max bandwidth of 273mbits/sec (at

6,059 hits/sec)

Successful pilot testing of new results processing/validation system for the courts of first instance (average processing time of 3.5 hours)

Awarded by: Hellenic Republic/ Ministry of Interior > 200 staff engaged in implementation the

Project case study:

Greek Elections

SingularLogic has been Greece’s incumbent elections manager since 1981, helping the Hellenic Republic improve transparency and results transmission speed

A comprehensive IT solution for Hospital Management based on business know-how and international best practices, embedded in the SAP platform

Covers thefull spectrum of hospital operations, both

back office: Financial Management, Controlling & Costing, Purchasing & Materials Management, Human Capital Management, etc.

…and front office: Resource Planning & Scheduling for both Inpatient Clinics and Outpatient Departments, Patient Administration, Payment Handling, Patient Accounting, Medical Documentation, etc.

SingularLogic's Model Hospital Management System received a “SAP

Business-All-In-One” qualification, the highest level of accreditation that SAP grants for vertical market solutions developed by its international partner network

Offered as anOutsourcing serviceor on aproject basis

The solution has been implemented across the Hygeia Group, Greece’s largest private hospital group

Hospitals running

5 in Greece 1 in Albania

….comprising General Clinics and Maternity Hospitals

Vertical market solutions case study

“

SingularLogic’s Model Hospital Management System”

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SingularLogic’s Model Hospital Management System is NOT just an IT system…it is a proven business proposal for best-run Healthcare Organizations

Virtual

Private Cloud

Case Study

Delta Foods S.A, a leader in dairy market, transferred all IT functions to SingularLogic on an outsourcing basis via a virtual private cloud solution for SAP, incorporating a centralized infrastructure for both a primary and disaster data center site.

This transformation allowed Delta Foods to enjoy high quality IT, while saving important management and administration time to focus more on its core business.

Improved SAP processes (e.g. end customers & distributors P&L, MRP)

Compliance

Capex2Opex together with Real SLAs

Sustainable Data Center framework

Improved Security

… moving to Cloud

Services

Managed Hosting Virtual Private Cloud services for SAP

Disaster Center services – Business Continuity

Business Intelligence

Business Benefits