UK GAS DISTRIBUTION
Innovating with Smart-Phone
Technology
Saeed Ahmed
UK GAS DISTRIBUTION
Agenda
National Grid & Me
The Mobility Journey
Innovative Apps
Employee Engagement and Efficiency
Improvements
UK GAS DISTRIBUTION
UK GAS DISTRIBUTION
UK GAS DISTRIBUTION
My background
Training / Business Readiness background in large IT
implementions within National Grid Gas Distribution
Keen to use new and innovative technology to enhance the
employee experience
Customer focussed and encourage my team to put themselves in
the end users shoes
UK GAS DISTRIBUTION
Agenda
National Grid & Me
The Mobility Journey
Innovative Apps
Employee Engagement and Efficiency
Improvements
UK GAS DISTRIBUTION
Page 7
Mobility is shaping our lives…
The mobile first attitude is becoming common in the Industry
UK GAS DISTRIBUTION
Our Drive for a Mobile World
To create a shift in
mindset from large
waterfall delivery to
rapid iterative delivery
Increased Employee
Engagement due to
having the right tools
& information, any
time, anywhere on
any device
Empower our people
to innovate,
collaborate and drive
performance
excellence
Significant time
reduction to deploy
business-enhancing
apps through truly
agile delivery process
Our Goal
Highly
engaging apps
that rapidly
deliver rich
User Interfaces
and compelling
User
Experiences
Why?
Value?
UK GAS DISTRIBUTION Page 9 GAS DISTRIBUTION •WinXP •Syclo WM •ESRI Mobile •Afaria (data) •GPS (Masternaut) •3,000 users
Our Mobility Journey
- From locked-down devices to the smart world
…
Data Mgt on Device
Quarterly GIS updates
Window 7 upgrade New Panasonic Mk6 Emergency & Repair
Adhoc Apps (iphone 4)
• AQAD
• Site Husbandry
• CD Apps
Apps & Devices
• 20 + Apps Live
• 5,000 + devices
(iphones, ipads, ipad mini)
• Windows to iOS (Maintenance)
SAP Mobile Platform 3.0
•PaaS •SSO / x509 / VPN •OpenUI •200 x Ipad mini •6 x Apps 2007 2012 2013 2014 TRANSMISSION • Win7 laptops • Syclo WM • Fieldreach • Afaria • Work Review • Timesheeting • 1,500 users AppFactory •On/Offshore Apps Dev •Some Agile developments •Mobility SIG 2015
UK GAS DISTRIBUTION
Different Target Users for Mobile
… Not a one size fits all …
• Mobile worker in plant, field operations, service and sales • App often supporting complex
business processes, guiding users through their day
• High potential to transform work experience with mobile
• Employees and managers • Often casual use, self-service • High number of users across
company, potential to improve user satisfaction significantly
• Mobile analytics important for all, especially executives
• High expectations in user experience • Simplified tasks, intuitive and easy to
use
• Mobile potentially transformational opportunity for company
• In some industries consumer is the distributor or channel partner
For different industries, different user groups have varying priorities. They require different solution capabilities and
UK GAS DISTRIBUTION
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Agenda
National Grid & Me
The Mobility Journey
Innovative Apps
Employee Engagement and Efficiency
Improvements
UK GAS DISTRIBUTION
Applications Development
-
Some Apps we have built…
WORKFORCE PRODUCTIVITY SUITE
VEHICLE INSPECTION
PLANT TOOLS & EQT
LANE RENTAL
9 x HR & P2P APPS (FIORI)
CONDITION MONITORING WORK MANAGER GAS DISTRIBUTION REAL-TIME SUPERVISOR APP
MARKET SYSTEM OPS (Consumer)
WORK MANAGEMENT
CONSUMER OFFICE PRODUCTIVITY
UK GAS DISTRIBUTION
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UK GAS DISTRIBUTION
UK GAS DISTRIBUTION
Page 15
Manual Processes
• Engineers required to complete paper copy of each form on a daily basis
• Forms then sent by supervisor to office staff for entry into back office systems
• Depending on logistics, it could be a number of weeks before all the data was updated
UK GAS DISTRIBUTION
Agenda
National Grid & Me
The Mobility Journey
Innovative Apps
Employee Engagement and Efficiency
Improvements
UK GAS DISTRIBUTION Page 17 • Training videos developed in-house • Employee Engagement increased as a direct result • Supervisors
receive real time updates on
teams workload • More time spent
in field with their teams
UK GAS DISTRIBUTION
Agenda
National Grid & Me
The Mobility Journey
Innovative Apps
Employee Engagement and Efficiency
Improvements
UK GAS DISTRIBUTION
Page 19
Why engage customers?
• We work in an environment where customer services matters
• Through app development we have been able to provide new and improved ways to interact with customers
• Our new “Windows to iOS” programme will enable Maintenance Engineers to use their tablets as a daily driver
• An engaged workforce makes for a motivated workforce
UK GAS DISTRIBUTION
Thank You
Saeed Ahmed
Business Readiness Manager National Grid
[email protected] 07888 786 001
