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Managerial competencies as critical ingredients for a total quality management initiative: Perceptions of managers in a KwaZulu- Natal public sector division

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Academic year: 2020

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Table  3  indicates  that  managers  perceive  that  the  following  key  dimensions,  in  descending  level,  are  being  attained  in  accomplishing TQM:
Table  3  reflects  that  in  this  organisation,  the  mean  score  for  teams  and  teamwork  (mean  =  3.076)  against  a  maximum  attainable  score  of  5  indicates  that  there  is  some  room  for  improvement
Table 5 indicates that each of the managerial roles determining  management  effectiveness  correlate  with  each  of  the  dimensions  and  sub-dimensions  of  TQM  respectively  at  the  1% level of significance

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