AGIMO and whole-of-government ICT Policy

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AGIMO and whole-of-government ICT Policy

Overview

Brian Catto | Andrew McGalliard | James Woods

ICT Policy Team | AGIMO

DAMA Canberra

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Australian Government Information Management Office — DAMA July 2013

Agenda

• Who are AGIMO?

• What is AGIMOs role?

• APS ICT Strategy 2012-15

• “Digital First” – updated National Digital Economy Strategy

• Cloud Computing

• Mobile Technology

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AGIMO role and foundation

APS ICT Strategy 2012-2015

Secretaries’ ICT Governance Board (SIGB)

Chief Information Officers’ Committee (CIOC)

reports

policy

frameworks

principles

guidance

strategy

standards

case studies

roadmaps

solutions

models

advice

communiqués

whole-of-government

international standards

“Digital First” –

Advancing Australia as a Digital Economy: An

Update to the National Digital Economy Strategy

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AGIMO’s role in ICT governance and policy

ICT Policy

open source software

cloud computing

governance

enterprise architecture reference models

service delivery

open data

identity management

national collaboration framework

authentication

intellectual property

webguide

mobile

accessibility

interoperability

domain names

gov2.0

ICT awards

govshare

Solutions &

Standards

Web Advice &

Policy

Governance &

Coordination

national standards framework

SIGB

CIOC

CJCIOC

CeBIT

5 nations

thought leaders

international

IPv6

emerging technology

wcag2.0

national transition strategy

style manual

pws

shared services

grants management

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AGIMO’s role in ICT skills and investment

ICT Skills

_{ICT Investment}

Support

skills framework

organisational capability

entry-level programs

govt solution register

ICT services catalogue

cadetships

apprenticeships

workforce planning

graduates

whole-of-government

mentoring

skills development

communities of practice

two-pass training

advice

guidance

ICT Investment

Policy

benchmarking

two pass reviews

P3M3

investment framework

strategic

whole-of-government

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Agencies

pressures

Meeting outcomes and

expectations, funding

challenges, efficiency dividends,

organisational change, and

achieving ICT delivery targets

Using ICT to address today’s challenges

Technology

advances

Mobile, NBN, cloud computing,

virtualisation, big data analytics

and other emerging

technologies

Productivity

performance

Global economic impacts,

increasing global competition,

reduced resource demand,

demographic changes,

environmental constraints

Public

expectations

Influenced by innovative digital

private sector services,

broadband availability,

smartphone take-up, social

media and blogs



Online interaction



Connected service delivery



ICT investment framework



Skills and capability

APS ICT Strategy

2012-2015



Operational efficiency ($1B)



Improved agency capability



Whole-of-govt approaches



Coordinated procurement



Benchmarking



Declaration of open govt



Online engagement



APS use of social media



Open public sector info

Using ICT to increase public sector

and national productivity by:



Enabling better service delivery



Improving the efficiency of

government operations



Supporting open engagement to

better inform decisions

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ICT and Productivity

Leading future priorities for Australian organisations

Telstra Productivity Index 2013

75% “Improving

productivity”

ICT contributes directly and

indirectly to national

productivity

Deloitte Access Economics:

Internet contributed $50 billion to

Australia’s gross domestic product in

2010.

OECD :

Between 1985 and 2006, ICT capital

investment contributed an

estimated 17.5 per cent of total

Australian gross domestic product

growth.

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APS ICT Strategy: strategic priorities and actions

Deliver better services

Building capacity

Improve efficiency of

government operations

Engage openly

Improving services

Investing optimally

Encouraging innovation

Creating knowledge

Collaborating effectively



Improve use of technology capability



Integrate technology with policy

development and delivery



Improve government program delivery

capability



Develop ICT workforce skills and use



Improve investment governance and

information



Ensure whole-of-government ICT

investment



Extend coordinated ICT procurement



Share computing resources and services



Build business intelligence



Use location –aware information



Develop tools and platforms to analyse

data



Release public sector information



Deliver simple and easy to use online

services



Delivery more personalised services



Simplify government websites



Increase the automation of services



Open up ICT development to foster

innovation



Deliver new and better ICT enabled

services



Increase awareness and early take-up of

new ICT



Examine and adopt new and emerging

technologies more rapidly



Strengthen external collaboration

networks



Build collaboration capability across

government sector



Build the channels needed for

government to collaborate

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APS ICT Strategy: What the future will look like

Better informed

policies and services

Optimised

ICT investment

Stronger

ICT capability

More effective

collaboration

Innovative

solutions

Streamlined

services

Deliver

better

services

Improve

efficiency

Engage

openly

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Advancing Australia as a Digital Economy

Announced by then Prime Minister Julia

Gillard in October 2012.

Originally referred to as the Digital Economy

White Paper

Became an update on the National Digital

Economy Strategy (2011).

Developed by DBCDE with input from PM&C,

DoFD, AGD, other agencies and industry

Covers the whole Australian economy with a

vision to 2020

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Digital First

- Aspects of the updated NDES that refer to government:

By 2020, four out of five Australians will choose to engage

with the Government through the internet or other types

of online service

Agencies will:



commit to using Digital Channels as their main form of service delivery



commit to the milestones in the Digital First roadmap



implement end-to-end online processing for government services, with a

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Digital First – Principles

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Design online services for the end user



Business Process Redesign

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Cloud Computing

• Cloud Computing Strategic Direction Paper – released April 2011

• Series of Better Practice Guides released over the next 12 months

providing guidance on:

• Privacy {written in conjunction with OAIC}

• Security {DSD guidance}

• Records Management {NAA guidance}

• Legal Issues {written in conjunction with AGS}

• Financial Considerations

• Governance

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Cloud Computing

What is Cloud Computing?

AGIMO adopted the NIST (National Institute of Standards & Technology)

definition, which can be summarised as:

Cloud computing is an ICT sourcing and delivery model for enabling

convenient, on-demand network access to a shared pool of

configurable computing resources (e.g. networks, servers, storage,

applications and services) that can be rapidly provisioned and

released with minimal management effort or service provider

interaction.

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Cloud Computing

Key Attributes:

• On demand self service

• Broad network access

• Resource pooling

• Rapid elasticity

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http://publicdomainclip-art.blogspot.com.au/2011/07/clouds-in-colors.html

National Cloud Computing Strategy

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Maximising the value of

cloud computing in government

The Australian Government will be a leader in the use of cloud services

Key Actions :

• Agencies required to consider cloud services for new ICT procurements.

• Agencies will use public cloud services for testing and development.

• Agencies will transition public facing websites to public cloud hosting at natural

ICT refreshment points.

• DBCDE and AGIMO will establish information sharing initiatives and a repository

of case studies, better practices risk approaches and practical lessons.

• Regularly review and update policies to ensure strong alignment with

Government priorities and legislative requirements, market movements and

advances in technology and technical standards.

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Offshoring

On July 5 2013, the Attorney-General’s Department released the:

Australian Government Policy and Risk

management guidelines for the storage and

processing of Australian Government

information in outsourced or offshore ICT

arrangements

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Offshoring

ICT Arrangement

Unclassified information

that is publicly available

information that is not

Other unclassified

publicly available

All information requiring

privacy protections

Security classified

information

Offshore

and

Outsourced -

Domestically

hosted (onshore)

public cloud

Agencies can enter into

these arrangements

following a risk assessment.

The handling, storage,

transmission, transportation

and disposal of information

in these arrangements

should be done in

accordance with the

Australian Government

Information security

management protocol

.

Agencies can enter into

these arrangements

following a risk assessment.

Agency heads must also

document that they have

calculated and accept the

associated security risks as

per the guidelines

developed by the

Attorney-General’s Department.

Agencies cannot enter into

these arrangements, unless:

1)

relevant portfolio

Minister agrees that

sufficient technological

or other measures

have been

implemented to

mitigate the risk of

unauthorised access,

and

2)

there has been

consultation with, and

agreement from, the

Minister responsible

for privacy and the

security of

Government

information (the

Attorney-General).

These guidelines do not

focus on the controls for

Australian Government

security classified

information which are

detailed in the

Australian

Government Information

security management

protocol

and Information Sec

urity Manual

Outsourced –

Domestically

hosted (onshore)

private, internal or

community cloud

Agencies can enter into these arrangements following a risk assessment.

The handling, storage, transmission, transportation and disposal of information in these

arrangements should be done in accordance with the

Australian Government Information

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The Mobile Imperative

Smartphone Penetration

Singapore

Hong Kong

Australia

New Zealand

UK

US

Canada

90%

61%

47%

42%

40%

35%

30%

Source: Tomi Ahonen Consulting Analysis, December 2011

Estimated $11.8B productivity benefit over 2012 to 2025

Smartphones are ubiquitous



Used by 8.67m Australians at

May 2012

Tablet sales growing rapidly



AU/NZ sales increased 147%

over year for 1Q2013



To reach 70% of Australians

by 2017

Sources: ACMA, January 2013 & IDC, June 2013

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APS Mobile Roadmap



Consistent approach across Government



Spans outward-facing service delivery and workplace practices



Two year action plan for AGIMO and agencies:



develop appropriate mobile-friendly customer-facing

services



effectively employ mobile technology



establish policies, standards and practices to assist the

efficient adoption of mobile solutions



Collaborative approach



Communities of practice and knowledge sharing



Build on mature policy and guidance

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Big data – the government context

• Deliver streamlined, personalised

services to the public

• Understand patterns and trends to

support policy development and

decision-making

• Predictive analytics for improved

program management

• Emergency preparedness &

response

• Manage risk, compliance & fraud

• Trust, privacy and security

• Governance

• Information management &

sharing

• Technology & the cloud

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Big data strategy

Big Data

Working

Group

Data

Analytics

Centre of

Excellence

Benefits

Vision

Principles

Actions

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Big data strategy - key messages



Develop better practice guidance



Identify and report on barriers to

adoption of big data analytics



Enhance skills and experience in

big data analysis – initiation and

support of pilot projects



Develop guide to responsible

data analytics



Develop guidance to enable

agencies to create information

asset registers



Monitor technical advances



Data is a national asset



Privacy by design



Data integrity and the

transparency of process



Skills, resources and

capabilities will be shared



Collaboration with industry

and academia



Enhancing open data



Enhanced services



New services and business

partnership opportunities



Improved policy

development



Protection of privacy



Leveraging Government’s

investment in ICT

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Questions or feedback?

Email: ictpolicy@finance.gov.au

Call:



Brian Catto – 6215 1625



Andrew McGalliard

—

6215 3045