Get Your Business Connected
Dedicated Leased Line Internet Access
Uncontended, dedicated internet service
A Leased Line & your business
We know how important the internet is to you and your business, it is vital that your business has a service that you can trust and rely on. A dedicated Leased Line from TWL Voice and Data will give you an un-contended service that has unbeatable performance.
We can assure our customers that our service is unique and we think you’ll also be impressed with our level of customer service, that’s what makes us stand out from the competition. Our service is underpinned by a money back service level agreement (SLA).
100% satisfaction, 100% availability
It’s easy to take your internet connectivity for granted but have you ever thought what effect it would have on your business if your service was suddenly unavailable? For most companies, the thought of no email access, no internet, no calls or ordering could have a devastating result and that’s why we assure that you will get the very best service possible.
We’re so confident with the service and performance
of our Leased Lines that we offer the best possible target availability of 100% within our SLA. Reliability is one the main attributes of a leased line, but in the unlikely event of an outage you will be able to claim service credits back through TWL.
0 20
40 60
80
100 120 140
Mbps No.1 for Leased Lines
What this means for you
Most other providers will be saying the same sort of thing and they’ll be offering high target
availability percentages. Let’s say a company is offering a target availability of 99.85%, sounds close enough to 100% so why should it be a problem?
Well, after working out the figures, you could expect
a downtime of over 13 hours a year – quite severe if this was to happen during your busiest time of day.
That amount of downtime could have a significant
effect on your business and who would want to take that risk?
There may be no come back under their SLA until this amount of down time has been reached. While
target availability stats may look high the expected
downtime and business cost is important to consider.
telecomswithlogic.co.uk
Call us on 02920 839 100 for more information or email info@twlvoiceanddata.co.uk
telecomswithlogic.co.uk
Call us on 02920 839 100 for more information or email info@twlvoiceanddata.co.uk
100% support
In the unlikely event of a fault or service issue, TWL can provide the right level or customer care to get you up and running again.
- TWL Maintenance - our highest level of care is standard
- 24/7 support, 365 days a year - Cardiff based support team
- Abilty to claim under our SLA should there be any issues
Bringing it all together
Here is an example of a particular business and how they can adopt a Leased Line to benefit the
operation of the business.
Head Office – They use a TWL connection to allow all users to be online all at the same time without any drop in speed.
Warehouse – Use broadband. Most work is done
offline, bus staff still need to check e-mails and ac -cess an order placement system.
Managers – They would also use broadband to access their emails, browse online and send/receive emails when working from home. There is a slight delay but it is hardly noticeable.
Sales Staff – Use WiFi or a 3G connection to check customer addresses on their smartphone or tablet.
Internet
Warehouse
(Broadband)
Sales staff on the move
(WiFi/3G)
Managers working from home
(Broadband)
Email server
Head Office (100mb Connection)
Ordering system
Comms system
For businesses who:
Need high speed Internet
Need guaranteed speed of up to 10Gb
Send large files
Run critical applications online
Want unlimited data usage, with no fair
usage policy Want a Service Level Agreement to ensure service performance
Don’t want to share bandwidth
with anyone
Host a website or web application
Host an email server with 40+ accounts
Need to change bandwidth speed for short periods of time
Stream content to the Internet
Need Internet with resilience options
TWL Leased Line Fibre broadband Broadband
The right connectivity
In order to meet the high standards expected by
customers, your business needs the right Internet connection. The table below will show you a list of requirements and the best solution to facilitate it. Consider the needs of your business when deciding on the best connectivity option:
telecomswithlogic.co.uk
How a TWL Leased Line can benefit your
business
Reliability – A TWL Leased Line will keep your business online. We offer a market leading 100% service availability that helps ensure your
connection will never be disrupted. This is vital for businesses running critical applications online. By eliminating down time, your business remains productive.
Productivity - Employees can become frustrated by slow functioning systems, applications or web pages and this in turn might impact negatively on customer service. A TWL leased line provides uncontended symmetrical bandwidth at a guaranteed speed that never drops – even at busy times. This means that your business always performs at its peak.
Availability – If your business relies on accessing the Internet or if you host a website or server, you need your connection to always be available. TWL helps to ensure that your site is always online and helps protect your reputation.
Reassurance – With a Leased Line from TWL, we can protect you from Denial of Service (DOS) attacks that can cause havoc to critical business transactions. We’ll also manage and install your Cisco routers, provide 24/7 Total Care support 365 days a year.
telecomswithlogic.co.uk
Call us on 02920 839 100 for more information or email info@twlvoiceanddata.co.uk
TWL Leased Line - Features at a Glance
Low Cost
• Free connection available (subject to
survey)
Reliability
• 100% target availability backed by a money
back Service Level Agreement (SLA)
• Guaranteed bandwidth
• Industry leading SLA latency target of under
20ms (UK)
• Fault target fix time of just 5 hours
Availability
• Speeds from 2Mb to 10GB available
• Uncontended access – no sharing
• Symmetrical download and upload speeds
as standard (asymmetrical also available)
• Unlimited static IP addresses
Productivity
• Unlimited data and no fair usage policies
• Free online usage reporting
Reassurance
• Included TWL managed Cisco router (wires
only service also available)
• Proactive DDOS monitoring available
100% Target Availability
Unlimited Data Usage
Guaranteed Bandwidth 24/7
Support
Market Leading SLA
1. Target Service Availability
Anything less than 100% means your business will
be expected to be without the Internet for a period of time. 99.9% equates to 8.8 hours expected down
time per year. When you factor in the cost of labour, loss of sales/orders providers, and decline in
credibility, that can have a serious impact on revenue.
2. Service Level Agreement (SLA)
Always read the small print to ensure that you’re fully covered, both for problems with the circuit and the network. Check the SLA covers all of the solution, especially if some components are being provided by other providers, and understand the impact this has on the SLA.
3. Claiming the SLA
How much is paid out? Can you claim the moment a fault is reported or do you have to wait a certain number of hours? The longer your claim time, the more damage is done to your business.
4. Payment
Always check for up-front connection costs and any hidden fees. Look out for any differences in the price when paying either monthly or quarterly. Some
provider’s charge significantly more to pay monthly
than annually.
5. Contention
You shouldn’t have any one else sharing your bandwidth. Check the small print to ensure that the
circuit and any Internet traffic is uncontended from
the customer’s site all the way out to the Internet
and that is confirmed in writing.
6. Room to Grow
Can you change your bandwidth easily? Be aware
of the costs and timescales of flexing bandwidth –
can you raise it to accommodate growth or lower it to save money in quieter periods? How long does it
take to flex?
7. Installation and delivery
Be aware of who installs and delivers the service. Some providers use the third parties and this can impact performance and response times. Check your SLA for the applicable payments for delayed delivery.
8. Latency
This is the time between the original request for data and when the data actually starts to transfer. Poor latency means applications will be less responsive and users accessing websites you host will
experience slow loading times. Confident suppliers
will quote real-time latency stats online. 9. Symmetric and asymmetric access
Make sure your traffic profile lets your type of
Internet usage. If you upload more content than you download, your leased line should be able to
accommodate this so you aren’t paying for inbound usage that you don’t need.
10. Added Extras
What are you getting free of charge? A router, online usage reporting and protection against security
threats are examples. What is the specification of
the router provided?
10 Things to look for in a Leased Line provider
It goes without saying to check the small print but here are a few things to look out for when choosing your Leased Line.
telecomswithlogic.co.uk
Call us on 02920 839 100 for more information or email info@twlvoiceanddata.co.uk
