positive leader AT A TIME.

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Capstone Leadership Solutions,Inc. ASSESSMENT • PLANNING • EXECUTION www.capstoneleadership.net

ANDERSEN ENRICHMENT CENTER

Saginaw, MI | September 15 – 16

SEDONA ROUGE INN AND SPA

Sedona, AZ | October 22

SEDONA ROUGE INN AND SPA

Sedona, AZ | October 20 – 21

EAGLE RIDGE RESORT AND SPA

Galena, IL | November 12 – 13

Every team should have the

best

leaders equipped with the

best

solutions.

For leaders who aspire to a more positive, proactive results-oriented leadership, Capstone

Leadership Solutions provides leadership training experiences that will inspire and equip you

with high performance work practices that you can put into practice on Monday.

positive

leader

INSPIRING

CHANGE.

ONE

AT A TIME.

CAPSTONE LEADERSHIP SUMMIT

NEW IN 2015 —

CAPSTONE PEAK PERFORMANCE SUMMIT

NEW IN 2015 —

CAPSTONE NEW LEADER BOOT CAMP

CAPSTONE CNO EXECUTIVE RETREAT

CONNECT WITH US:

@scrub2csuite | Capstone Leadership Solutions, Inc.

SERVICE.

PEOPLE.

QUALITY.

FINANCE.

GROWTH.

COMMUNITY.

SAVE THE DATE

Capstone CNO/Nurse Executive Retreat June 29, 2016 — The Mission Point Resort Mackinac Island , MI

Capstone PEAK PERFORMANCE Summit April 21 – 22, 2016 — Medovue Hall, The English Inn Eaton Rapids, MI Capstone LEADERSHIP Summits

January 13 –14 , 2016 — Stoughton Country Club, Stoughton,WI February 24 – 25, 2016 — McDowell Mountain Golf Club, Scottsdale, AZ April 19 – 20, 2016 — Southwest Lower Michigan

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WHO WILL BENEFIT FROM ATTENDING:

Every level of healthcare leader with any level of experience or education. The Summit experience is enhanced when a team of leaders from the same organization attend.

SOLUTION-PACKED DAYS:

Refreshing learning schedule and environment. Leave with a plan and solutions you can start executing on Monday.

SOLUTION-PACKED DAYS:

Refreshing learning schedule and environment. Leave with a plan and solutions you can start executing on Monday.

REFRESHING LEARNING SCHEDULE & ENVIRONMENT DAY 1:

8:00 am Registration/Networking 8:30 am Summit Learning Modules 12:00 pm Nourishment & Movement 1:00 pm Summit Learning Modules 5:00 pm Adjourn

DAY 2:

8:00 am Special Nurse Leader Learning Module (Optional) 9:15 am Summit Learning Modules

12:00 pm Nourishment & Movement 1:00 pm Summit Learning Modules 4:30 pm Adjourn

PLEASE FEEL FREE TO DRESS IN COMFORTABLE, CASUAL ATTIRE!

DAY 2:

8:00 am Summit Learning Modules 12:00 pm Adjourn

PLEASE FEEL FREE TO DRESS IN COMFORTABLE, CASUAL ATTIRE!

Provider approved by the California Board of Registered Nursing, Provider #16063, for 14 Contact Hours

Provider approved by the California Board of Registered Nursing, Provider #16063, for 12 Contact Hours. (1.0 hours meets the Michigan RN requirements for Pain Management)

Capstone LEADERSHIP Summit

NEW IN 2015

— Capstone PEAK PERFORMANCE Summit

ACHIEVING GREAT RESULTS

• Framework & Structure

SOLUTIONS FOR THE EMPLOYEE EXPERIENCE

• Rounding

• Recognition, Appreciation & Celebration

• Performance Evaluations & Performance Conversations • Direct Dialog

• Behavior Standards

• Employee/Leadership Development • Work Life Balance

SOLUTIONS FOR QUALITY/HIGH RELIABILITY

• Change Management — Evidence Into Action • Current Topics in Healthcare Quality and Safety

SOLUTIONS FOR EXCELLENCE IN SERVICE

• Validation Rounding • Service Recovery

• Positive Communication Standards

SOLUTIONS FOR FINANCE & GROWTH

• Leaders Roles in Revenue & Expenses • Staffing Plans & Productivity

• Key Concepts in Managing Growth

SOLUTIONS FOR COMMUNITY-MINDEDNESS SOLUTIONS FOR NURSE LEADERS

• Patient Post-Discharge Phone Calls • Hourly Rounding

• Bedside Shift Report

IMPROVING THE EMPLOYEE EXPERIENCE

• Hire Hard, Manage Easy

• Generating Results with a Multi-Generational Workforce • SILO is a Four Letter Word – Breaking Down Walls &

Building Up Collaboration

IMPROVING THE PATIENT EXPERIENCE

• Gaining Higher Reliability (Special focus on Improving Pain Management)

• Patient Engagement in Safety

• Eleven Essentials of a Service Excellence Initiative

IMPROVING YOUR RESULTS

• Goal Setting, Action Planning & Reporting (Special focus on Finance & Growth)

• Powerful Presentations and Meetings

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FRIDAY, OCTOBER 22

Sedona Rouge Inn and Spa

Sedona, AZ

8:30am – 3:00pm

Jane McLeod is the co-founder of Capstone Leadership Solutions, a firm specializing in assessing

organizations to facilitate planning and execution of operational improvements. Jane has been in the healthcare field for thirty one years as a Registered Nurse. Her clinical experiences focused on inpatient Oncology Nursing at a large tertiary facility in Northwest Michigan, as well as Emergency Room and Intensive Care nursing in the Eastern Upper Peninsula of Michigan. Jane has had the honor of serving in leadership positions at both of these hospitals, spanning most of her career. She has been a Clinical Director in Inpatient Oncology, Emergency Services, Intensive Care and Employee Wellness as well as the Senior Director of Inpatient Services and the Chief Nursing Officer.

Sue Tetzlaff is the co-founder of Capstone Leadership Solutions. Sue has served in healthcare leadership

positions for twenty years, including Vice President of Quality, Chief Nursing Officer and Chief Operating Officer. Sue is Board Certified in Healthcare Administration and is a Fellow in the American College of Healthcare Executives. She is licensed as a Registered Nurse in the State of Michigan and is a Registered Health Information Administrator in the American Health Information Management Association. She has organized and been a featured trainer for over forty leadership and employee development events in the past eight years with the objective of training leaders and hundreds of associates in skills necessary to create extraordinary results.

TRAINING FACULTY

Jane McLeod RN, MSN

Sue Tetzlaff RN, RHIA, MHA,

FACHE

CAPSTONE CNO/NURSE EXECUTIVE RETREAT

FOCUS TOPICS

• Achieving Great Results by Improving Alignment • Accountability, Engagement & Empowerment • Increasing Your Resiliency

REGISTRATION INCLUDES

• Training Materials (hard copy & electronic) • Healthy Lunch

• 5.0 Nursing Contact Hours

INTERACTIVE NETWORKING & IDEA GENERATION REGARDING TODAY’S CHALLENGES

NEW IN 2015 —

CAPSTONE NEW LEADER BOOT CAMP

SOLUTIONS FOR IMPROVING THE EMPLOYEE EXPERIENCE

• Measuring, Monitoring & Improving the Employee Experience

• Employee Rounding

• Hire Hard, Manage Easy

• Recognition, Appreciation & Celebration

• Direct Dialog, Behavior Standards

SOLUTIONS FOR IMPROVING THE PATIENT EXPERIENCE

• Positive Communication Standards

• Validation Rounding

• Steps toward High Reliability

SOLUTIONS FOR IMPROVING YOUR RESULTS

• The Framework for Achieving Great Results

• A Focus on Finance

• Meetings that Make a Difference

• Dear Stress, Let’s Break Up — A Focus on Resiliency

Healthcare leaders with less than two years experience in a leadership role will benefit greatly from the Boot Camp content.

DAY 2:

8:00 am Special Nurse Leader Learning Module (Optional) 9:15 am Summit Learning Modules

12:00 pm Nourishment & Movement 1:00 pm Summit Learning Modules 4:30 pm Adjourn

PLEASE FEEL FREE TO DRESS IN COMFORTABLE, CASUAL ATTIRE! _{Provider approved by the California Board of Registered}

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Capstone Leadership Solutions,Inc. ASSESSMENT • PLANNING • EXECUTION

www.capstoneleadership.net

R

E

GISTR

A

TION FORM

NAME TITLE EMPLOYER

EMPLOYER ADDRESS (CITY, STATE, ZIP) WORK PHONE/CELL PHONE

E-MAIL ADDRESS

(CONFIRMATION E-MAIL AND RECEIPT WILL BE SENT)

CAPSTONE LEADERSHIP SUMMIT

September 15 – 16, 2015 Andersen Enrichment Center, Saginaw, MI (Registration Deadline: September 4)

CAPSTONE PEAK PERFORMANCE SUMMIT

November 12 – 13, 2015, 2015 Eagle Ridge Resort & Spa, Galena, IL (Registration Deadline: November 2)

CAPSTONE NEW LEADER BOOT CAMP

October 20 – 21, 2015 Sedona Rouge Inn & Spa, Sedona, AZ (Registration Deadline: October 9)

PAYMENT OR PURCHASE ORDER:

Check Enclosed

(Payable to Capstone Leadership Solutions, Inc.)

Signed Purchase Order/Check Request Enclosed

Phone number of Employer’s Accounts Payable Office

Credit Card (Visa/Mastercard)

Cardholder Name Card Type/Card Number Card Expiration Date

BY MAIL

Capstone Leadership Solutions, Inc. Attention: Sue

820 Summit Street

Sault Ste. Marie, MI 49783

THREE

WAYS TO

REGISTER:

BY PHONE OR FAX WITH CREDIT CARD OR P.O.

Phone: 906.440.7569 (Sue) 906.440.2130 (Jane) Fax: 866.931.8552

For the latest updates and information, visit www.capstoneleadership.net or email sue@capstoneleadership.net

R

E

GISTR

A

TION

REGISTRATION FEES

Each participant will receive a comprehensive workbook that includes training content, resources and planning documents to aid quick implementation. Fee also includes a healthy lunch.

$495.00/Summit or Boot Camp attendee

$395.00/Attendee for teams of 3 or more from the same organization attending the same Summit or Boot Camp location. When registering a team of 10 or more attendees, call 906.440.7569 for further discounts. $195.00/CNO Executive Retreat Attendee

CAPSTONE CNO EXECUTIVE RETREAT

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LOCATIONS AND LODGING

Capstone Leadership Solutions,Inc.

ASSESSMENT • PLANNING • EXECUTION

www.capstoneleadership.net

ANDERSEN ENRICHMENT CENTER

120 Ezra Rust Drive, Saginaw, MI

September 15 – 16

Lodging Option:

Hampton Inn, 2695 Tittabawassee Rd, Saginaw, MI 48604 (989) 797.2220

Book by: August 14, 2015 Price: $114

Mention: Capstone Leadership Summit

SEDONA ROUGE INN AND SPA

Sedona, AZ | October 20 – 21

Lodging Option:

Sedona Rouge Hotel and Spa, 2250 State Rte. 89A, Sedona, AZ 86336 (928) 203.4111

Book by: August 20, 2015 Price: $191.55

A one night non-refundable credit card payment is required when booking.

EAGLE RIDGE RESORT AND SPA

Galena, IL | November 12 – 13

Lodging Option:

Eagle Ridge Resort and Spa, 444 Eagle Ridge Drive, Galena, IL (815) 777.5000

Inn Rooms:

$109.00 plus 11% hotel tax and an $18.00 resort amenity fee per room per night One bedroom Villa:

$139.00 plus 11% hotel tax and an $18.00 resort amenity fee per villa per night Two bedroom Villa:

$179.00 plus 11% hotel tax and a $25.00 resort amenity fee per villa per night

SEDONA ROUGE INN AND SPA

Sedona, AZ | October 22

Lodging Option:

Sedona Rouge Hotel and Spa, 2250 State Rte. 89A, Sedona, AZ 86336 (928) 203.4111

Book by: August 22, 2015 Price: $191.55

A one night non-refundable credit card payment is required when booking.

CAPSTONE LEADERSHIP SUMMIT

NEW IN 2015 —

CAPSTONE PEAK PERFORMANCE SUMMIT

NEW IN 2015 —

CAPSTONE NEW LEADER BOOT CAMP

CAPSTONE CNO EXECUTIVE RETREAT

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Capstone Leadership Solutions,Inc. ASSESSMENT • PLANNING • EXECUTION www.capstoneleadership.net

TO INSPIRE POSITIVE CHANGE. ONE LEADER AT A TIME.

TESTIMONIALS

CAPSTONE LEADERSHIP BOOT CAMPS AND SUMMITS

CAPSTONE CANCELLATION POLICY:

IF YOU ARE REGISTERED BUT CAN’T ATTEND: Capstone must be notified of inability to attend. Full refund can be received for cancellations 30 days or more prior to event. For cancellations less than 30 days prior to event; options include: 1) Crediting your registration fee to a future Capstone Leadership Solutions, Inc. event within 12 months; 2) Transferring your registration to a substitute attendee; or 3) Receiving a refund of your registration fee (less $125.00 non-refundable cancellation fee). IN THE VERY UNLIKELY EVENT OF A SUMMIT BEING CANCELLED: If you are registered for a Summit that is cancelled; 100% of registration fees will be refunded within 30 days of the cancellation; or, if preferred, your fees may be transferred to another Capstone event date/location.

“I’ll be a better leader Day 1 back from the conference. This two day training should be offered to every new leader – healthcare would be transformed. I’ve never been so inspired, energized or motivated from a conference. The finance module – WOW – Best explanation I’ve ever heard!” Deanna, Clinical Services Manager, Mercy Health

“Best leadership conference I’ve ever attended. The information was comprehensive & useful. Took home lots of ideas and am eager to implement things and teach my department directors.” Lori, Chief Nursing Officer, Sullivan County Community Hospital

“Really excellent – thank you. Appreciate that this is immediately applicable. Appreciate the honesty and the way the material is aimed at me….so I self-reflect and own the responsibility for implementing change strategies that will benefit my patients, my team, my organization and my community.” Rita, Chief Nursing Officer, Mayo Clinic

“The two day Summit was like a professional recharging trip to a spa. Appreciate all the content that was shared. The content, speakers & location have been a much needed workshop. My goal for the two days was to take away a few pearls. May I say I filled a bucket in Day 1. Many thanks for the passion you present with.” Kendra, Chief Nursing Officer, Scheurer Hospital

“What made this conference different is that you give solutions and “how-to’s to execute the initiative, response, or strategy.” Tammy, Director of Nursing,

Mid-Michigan Medical Center

“This was a great Summit. I have been in healthcare for 20 years, and this was the best leadership conference I have ever attended.” Bernadette, Nursing Leader, Charlevoix Area Hospital

“I liked the healthy meals and the walk. It helped keep up the energy of the presentations, which were engaging and very inspirational.” Tanya, CEO, Schoolcraft Memorial Hospital

“I have had the wonderful opportunity to attend several Capstone events, and have had Sue and Jane come on-site to my organization. Each time I have learned something new. I love the way you deliver the content through your fun and practical stories from your experiences. It truly inspires me to make changes both professionally and personally.” Hilda, CNO, Marlette Hospital

“Jane and Sue are incredible! Very engaging and entertaining presenters! I was able to take away immediate ideas to start tomorrow to help be a better leader and provide excellent quality patient care and service.” Kerry Sue, Rehab Director, Southwest Health Center