Strategy
for the finnish immigr ation service
vision 2017
The Finnish Immigration Service is the leading player in immigration affairs, from processing residence permits to
granting citizenship. The agency directs and supports reception centre operations for asylum-seekers and the initial social integration and placement in municipalities.
The Finnish Immigration Service is a respected and recognised expert in immigration. Services provided by the agency are customer-oriented and the service expertise of the personnel is of high quality. The agency has an excellent image, and is a popular and desirable work community.
The Finnish Immigration Service is an active and reliable partner who plays its part in ensuring national security.
”From Immigration to Citizenship
– a leading expert, partner and service specialist.”
Our vision is based on our actual state and our preferred
future state. Our vision communicates the necessity of change and provides direction
in an evolving operating environment.
WorKing iDea
The Finnish Immigration Service is a specialist-, service- and decision-making organisation in matters related to immigration, asylum, refugee status and citizenship. The agency implements Finland’s immigration policy.
The Finnish Immigration Service provides information services in support of political decision-making and for national and international co-operation.
Our working idea is the statement of the organisation’s principal duties. It explains why the organisation exists, what it is doing at the moment, and
the needs it strives to meet. The working idea refers to our shared view of the organisation
vaLUes
OPENNESS • active • transparent • co-operative COMPETENCE • professional • reliable • service-oriented JUSTICE • independent • humane • impartial Our values explain what is important for us in our operations and what we consider as the basis for our operations. Our values guide our choices. Values refer to commontendencies to strive towards certain goals. Values are anchored in both feelings and reason. At an
organisational level, values reflect the desired state
cUstomershiP anD imPact
Key objectives
•
Our decision-making as well as other services are
handled smoothly and with utmost quality.
•
We reduce the customer’s need for personal
consultation.
•
Our competence and experience are applied to
immigration-related matters.
Actions
• We adopt phased service targets for processing times.
• We offer all permit services electronically (excl. international protection).
• We communicate in an open, active, proactive and systematic manner.
• We use language that is clear and understandable.
• We improve the electronic follow-up of application processing.
• We produce reliable and timely information for both our external and internal customers.
• We are an active and target-oriented partner.
resoUrces anD finances
Key objectives
•
We ensure that the financial and intellectual resources
at our disposal are balanced with the operational and
effective objectives set for the agency.
•
Our goal is to constantly improve the profitability of our
operation. That is how we ensure our ability to function
in the future.
Actions
• We improve financial planning, reporting and monitoring.
• We develop income channels actively and improve the processes related to collecting funds.
• We ensure that more funding is directed towards development initiatives.
• We ensure that the cost of reception flexibly meets the accommodation needs.
• We standardise the services and acquisitions of the reception centres.
• We adjust the accommodation capacity at the reception centres to the number of asylum-seekers.
Processes anD strUctUres
Key objectives
•
Both our internal and cross-administrative processes
function efficiently.
•
Our operating methods are consistent and
of high quality.
•
Our organisation is multi-skilled and flexible.
Actions
• We develop our processes, practices and systems continuously within the agency and in co-operation with our interest groups.
• We evaluate and monitor the quality of our operation regularly through self-evaluation and control of legality.
• We execute systematic and rewarding personnel and job rotation among units.
• Together with our interest groups we implement a system based on job rotation of varied duration.
• We broaden the expertise of our personnel in order to create flexible personnel resources.
management anD DeveLoPment of
inteLLectUaL caPitaL
Key objectives
•
Our operational culture is customer-oriented and open.
We encourage discussion and support common learning
and participation.
•
Our management is training-driven to enable innovation
and good results.
•
Our employees are happy, productive and innovative.
•
Our employees have a wide range of know-how, which
enables career development and flexible job rotation.
Actions
• We invest in work community skills and in developing a customer-oriented approach.
• We invest in customer-oriented management skills and processes, encountering employees in an active and inclusive manner and managing issues related to recruitment and employment.
• We monitor workloads and support work-loaded
employees through individual as well as common actions.
• We take advantage of our competency vision when recruiting and planning development.
• We invest in the job rotation and career paths of our specialists.