INSTRUCTIONS GUIDE
FOR BLUE AIR TICKETS ISSUANCE
A. INTRODUCTION
BLUE AIR Company is using an internet reservations system – Open Booking, which is remarked for its simplicity, the easiness in utilization and reliability. Also, driven by the desire of having successful collaboration with the travel agents, BLUE AIR offers you the possibility of using this online reservations system, which allows a better distribution of our services and a richer offer of your agency.
B. ACCESS
To access BLUE AIR Company’s reservations system, you will have to register the agency on our website. Open an internet browser window and type www.blueair-web.com . On this web page select from the main menu the category BLUE AIR AGENCIES. Herewith, you will find the special button for AGENCY
REGISTRATION.
Following your registration, you will log in to the system by introducing the Username and Password received. On BLUE AIR AGENCIES page on our web site, you will find a link named REGISTERED
A new page will open where you will have to fill in the identification data (username and password).
Blue Air’s IT Department recommends for security reasons using both AVG antivirus and Spybot, thus to protect your computer and the safety of the data transmitted on the Internet from eventual attacks of the Spy programs or potential viruses, offering you in the same time the possibility to access the reservations system in maximum secure conditions regarding the secured protection of the financial transactions, and also regarding the credit/debit cards.
By the time your access to the reservations module has been checked, the main page of the system will appear to you.
In the left side corner you can see your credential. In the box you have 3 links: Search Flight, My Bookings and Profile details. If you click the link Profile details you can set your own password. Once you choose a new password that will be the password you login with, in the future.
C. SELLING OF A TICKET
By the time your access to the reservations module has been checked, the main page of the system will appear to you. Here you can create a booking.
For selling a ticket you shall follow 6 easy steps: 1. FIRST STEP- SEARCH
In the first part choose origin, respective the destination. Likewise, in the left side you can choose the type: Round Trip or One Way. Fill in the travelling period, departure and return dates. You can choose the currency to view the price of the tickets (RON, EUR, USD, GBP). Fill in the number of the passengers that wish to travel in the boxes according to their age as Adult, Child, Infant. The difference between Adult, Child and Infant will be reflected in the ticket’s fare.
For groups bigger than 10 persons, please contact BLUE AIR at the phone number 004 021 208 86 30 or by e-mail at [email protected] .
2. STEP 2 - CHOOSING THE FLIGHT
After you choose the flights from the Departure and Coming back lists, you will find below a resume of the information regarding the chosen tariffs and taxes, as well as the fare rules.
3. STEP 3 – SERVICES
When using the hold booking option, please bear in mind that you have to keep a separate record of
your reservations, because they will not be listed in My Bookings. In order to confirm a hold booking
you have to retrieve the PNR by filling in the reference number and email address.
4. STEP 4 – PASSENGERS
First you need to fill in your agency’s contact details and the contact numbers of the clients that will be flying.
Following this, you will fill in client telephone and the passengers’ details:
The details of the passengers will be filled in correctly and complete, observing the mandatory fields: full name, birth date an nationality.
Attention! For London flights there will be mandatory fields which include information about the identity card that will be used by the passenger and destination address.
5. STEP 5 – PAYMENT
Next step, fill in cardholder’s name, its number, the expiring date, the CVC of the card, then click “Yes, I confirm my payment”.
6. STEP 6- RESERVATION
D. FINDING A BOOKING
With the option My bookings from the menu on the left side, you will be able to find and view a booking by adding some filters: record locator, passenger’s name, etc.
E. CHANGING A BOOKING
If you wish to modify a booking, use the Change button from the border in the picture below:
After you clicked this button, you will find in the menu on the left 4 links: Contact Change, Edit
You can change the traveling date, the flight route or the passenger’s name and the costs will be automatically updated by the system.
If you wish to add an SSR (Special Service Request, e.g. baggage, sporting equipment, etc) you will click the Modify Services button on the left.
IMPORTANT: After you made the changes, don’t forget to click Finalize button and proceed with the payment in the next step.
F. MENTIONS
For any kind of information regarding the use of the system, please contact BLUE AIR at phone number (004)021 208.86.00 or by e-mail at infoagentii@blue‐air.ro .
It is not allowed modifying or trying to modify the reservations system.
