Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open

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Classification: Open

Graphical Applications in

the Cloud

Lot 2 - Platform as a Service

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Lot 2 - Platform as a Service

Service Definition: Graphical Applications in the Cloud, Issue: 4.0

Copyright: MDS Technologies Ltd 201415/12/2014

Other than for the sole purpose of evaluating this Response, no part of this material may be reproduced or transmitted in any form, or by any means, electronic, mechanical, photocopied, recorded or otherwise or stored in any retrieval system of any nature without the written permission of MDS Technologies Ltd.

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Why MDS?

 A tailored cloud solution that fits your business needs

 Full range of cloud hosting options from pure public cloud to hybrid cloud and physical enablement solutions

 A support team which is based on the same highly secure campus as our cloud platform

 An assured cloud platform that is independently validated for OFFICIAL and OFFICIAL SENSITIVE data

 A fully managed platform, supported up to Operating System

 Over 12 years experience of providing infrastructure services

 SC cleared operational support staff

 24/7 support through our ITIL-aligned Service Desk

 Additional professional services such as project delivery and technical consultancy

 ISO 27001, ISO 9001, ISO14001 accredited

 Over 12 years experience in supporting Public Sector customers

 A privately owned, UK sovereign company

 We are an SME - agile with minimal bureaucracy

PROFESSIONAL, PERSONALISED SOLUTIONS

Summary of service benefits

 PaaS service suitable for applications that require 3D graphics acceleration or access to powerful graphics accelerators in a server or client environment

 Dedicated or shared platforms available

 Available in multiples of 8 GPUs

 MDS Service Desk providing proactive managed service

 Can be bought with MDS’ Connecting to the Cloud and Protective Monitoring services

Product Overview

Graphical Applications in the cloud is a service offering which enables organisations to host and deliver high resolution, hardware accelerated 3D graphic applications with GPU virtualisation in the cloud.

Virtual desktop infrastructure (VDI) no longer needs to be constrained to low-resolution desktops, enabling multiple Virtual Machines to simultaneously share a single, physical GPU and run visually rich, interactive applications. Using GPU virtualisation with VDI, using either Citrix Xendesktop or VMware Horizon View, allows a secure on-demand service available to any user, anywhere, on any device.

Ours service provides delivery of individual full virtual desktops or applications to PCs, Macs, tablets, laptops and thin clients with a high-definition user experience.

Product Features

Our VM Graphics Acceleration service offers the following benefits:  3D accelerated graphics for graphics intensive applications  Dedicated solutions based on customer requirements

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Example Use Cases

Organisations using VM Graphics Acceleration would expect to gain benefits in the following scenarios:  Providing 3D accelerated applications which require a dedicated GPU from a cloud platform  Where traditional cloud solutions are unable to provide the compute requirements required

 Where delivery of graphically intense applications is required to be delivered to multiple, flexible end points

Technical Features

The service has the following features;

 Underpinned by either Citrix XenDesktop or VMware HorizonView  3D graphics provided using NVIDIA K1 GRID graphics cards, or similar  Hosted in a Tier III, secure data centre

 Internet or dedicated customer connectivity available

Overview of the G-Cloud Service

Organisations are able to purchase PaaS services suitable for applications that require 3D graphics acceleration or access to more powerful graphics cards than are provided in standard virtual servers. This service is monitored and managed to ensure that organisations receive support proactively to resolve issues.

Information Assurance

This service is designed to meet the unique information assurance needs of UK public sector organisations.  UK Sovereign platform delivered from secure UK data centres by a UK company with SC cleared UK

staff

 Suitable for all data classified at OFFICIAL, including OFFICIAL-SENSITIVE data under the Government Security Classification Policy (GSCP)

 Suitable for legacy IL2, IL3 and IL4 (by aggregation) systems under the Government Protective Marking Scheme (GPMS)

 Independently certified against ISO27001 and ISO9001

 Secure and resilient (Tier 3) UK data centres facilities capable of hosting data classified at OFFICIAL and OFFICIAL-SENSITIVE

This service would typically be included within the Customer’s overall accreditation profile.

On-Boarding and Off-Boarding processes

MDS provides an on-boarding and off-boarding process for this service.

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During off-boarding MDS will delete any customer data and licensed software. If this data is required by the customer then MDS must be notified in advance. Any effort required to transfer data and licensed software out of the MDS environment will be charged using the MDS SFIA rate card.

Pricing Model

The initial service is offered as a resilient server offering 8 GPUs servicing a maximum of 8 virtual machines. Additional blocks of 8 GPUs can be ordered.

Setup of the service is provided up to the operating system within the initial charges. Installation and

configuration of the customer’s application is dependent on how complicated the application is, and therefore needs to be charged flexibly. We will work with each customer to provide a price for installing applications using our SFIA rates.

Pricing for the equipment element is based on current hardware pricing and expected customer requirements. Bespoke solutions can be provided if required.

Monthly per VM pricing is as follows:  Initial 8 GPUs: £900 per GPU or VM  Additional 8 GPUs: £690 per GPU or VM Services must be purchased in blocks of 8 GPUs.

Service Management

MDS provides a managed service for this product in order to resolve incidents within the platform. This is provided using the 24x7 MDS Service Desk.

Service Constraints

Customer end points consuming the service require an internet or dedicated network connection of sufficient bandwidth to handle graphically intense applications.

Service Level

We will meet the follow service levels, associated with the management of Incidents occurring within the scope of services provided by MDS. Incident resolution SLAs apply within our Core Service Hours, which are 8am to 6pm, Monday to Friday (excluding Public Holidays).

Priority Level

Response Target for MDS to Acknowledge

Problem Notification

Response Target for MDS to Update Customer Resolution Time 1 Critical systems failure or severely impaired

15 Minutes 30 Minutes 4 Working Hours

2

User group or key user unable to operate, experiencing significant reduction in system

performance

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Priority Level

Response Target for MDS to Acknowledge

Problem Notification

Response Target for MDS to Update

Customer

Resolution Time

3

Single user unable to operate with no available workaround

30 Minutes 60 Minutes 3 Working Days

4

User or user group experiencing problems but with a work around that does not affect service delivery

60 Minutes 4 Working Hours 7 Working Days

Ordering and Invoice Process

A purchase Order is required and billing for the service is monthly in arrears. Payment can be via the following methods: BACS or Cheque.

Service Lead Time

Organisations can purchase subscriptions and be activated within 20 working days.

Termination costs

Should the customer wish MDS to transfer data out of the system at the point of termination this will be charged using MDS’ SFIA rate card.

Customer Responsibilities

You will need to take responsibility for:

 Facilitating communication between MDS and application vendors during on-boarding to ensure that the application is installed correctly.

 The control and management of access and responsibilities for end users.

 Ensuring only appropriate data (e.g. OFFICIAL or OFFICIAL SENSITIVE) is accessible within this service.

Technical Requirements

MDS will work with the customer to define any technical requirements that are specific to their application as part of the on-boarding process.

Related Services

This service may be bought in conjunction with the following other G-Cloud services:  Cloud Enablement

Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open