The information contained in this Quick Guide is confidential and proprietary to FedEx. No part of this Quick Guide may be distributed or disclosed in any form to any third party without the written permission of FedEx. This Quick Guide is provided to you under and its use is subject to the terms and conditions of the FedEx PowerShip Placement Agreement. Any conflict between the information contained in this Quick Guide and the applicable FedEx Service Guide will be controlled by the FedEx Service Guide.
• In the U.S., dial 1 888 670-8981 and select option 1. • In Canada, dial 1 877 853-4485 and select option 2.
Online Help
• For “How To” instructions, click any Help button or select Help Topics from the Help menu. Then double-click on any topic from the Contents page. • Be sure to check the FedEx Bulletin Board for messages from FedEx.
FedEx Web Site
• For the latest information about FedEx, click the fedex.com button at the top of the FedEx shipping screen to visit the FedEx Web site.
Table of Contents
Welcome
5
Installation
7
Ship Domestic Packages
15Shipping to One Recipient 15
Shipping to a Group of Recipients 17
Sender Information 18
Package Details 19
Billing Details 23
Shipping Options 24
FedEx Domestic Special Services 26
Shipping C.O.D. 28
Printing a Return Label 30
Sending a Multiple-Piece Shipment 31
FedEx Domestic Services 36
Ship International Packages
37Shipping to One Recipient 37
Shipping to a Group of Recipients 38
Sender Information 39
Package Details 40
Billing Details 43
Shipping Options 44
FedEx International Special Services 45
Shipping Documents 46
Shipping Commodities 47
How to Delete Shipments 55
How to Repeat Shipments 56
How to Reprint a Commercial Invoice 57
Shipping Profiles
58How to Customize Shipping Profiles 59
How to Assign Sender Profiles 66
How to Customize Shipping References 67
Databases
70Back Up Databases 70
Restore Databases 71
Import and Export Databases 72
Tracking
78How to Print a Proof of Delivery Letter 78
How to Track by Number 79
How to Track by Reference 80
How to Track from Shipping History 81
Shipping Reports
82How to Print Shipping Reports 82
How to Print the Ship Log 84
How to Customize Shipping Reports 85
Close Shipments
91How to Close FedEx Express Shipments 91
Welcome!
Welcome to FedEx Ship Manager®, your online shipping solution from Federal Express.
FedEx Ship Manager provides fast and easy shipping options, whether your shipments are processed in one central location, or directly from your desktop. FedEx Ship Manager gives you the reliability and shipping power you expect from FedEx.
Shipping Features
Fast, accurate shipping at your fingertips
• Ship domestic and international packages to more than 210 countries worldwide • Print convenient shipping labels or plain paper airbills
• Store addresses, preferences, and additional databases so there’s no need to rekey • Obtain a courtesy rate quote before you complete your shipment
• Automatically send a FedEx ShipAlert message when a shipment is on the way • Automatically receive a delivery notice when the package arrives
• Print return shipping labels (U.S. only)
• Copy, modify, and delete shipments before you end the day • Change the return address printed on your labels
Return Label (U.S. only)
Print a return shipping label for your shipment
Return Address
Tracking Options
Up-to-the-minute tracking information directly from FedEx Express
• Print or view a Signature Proof of Delivery letter from your tracking screen • Track packages by tracking number, date, references, and sender id • Track packages from your shipment history file
• Track packages by the door tag number on a delivery slip
• Find out the date and time the next delivery attempt will be made for a package that has not yet been delivered
Customize Your System
• Select shipping preferences for individual shippers
• Customize reference field names and redesign your shipping screen • Customize over 20 standard reports and create your own reports
Signature Proof of Delivery
Print or view a FedEx Proof of Delivery Letter
Minimum Hardware and Software Requirements
FedEx Ship Manager runs on your own PC with the following requirements. If you meet these requirements, complete the installation instructions on the next page and begin shipping right away! If your system is already installed, begin shipping on page 15.
• Pentium II 266 MHz recommended (Pentium 133 MHz minimum) • 128 MB RAM recommended (64 MB RAM minimum)
• 150 MB disk space
• Microsoft® Windows® 98, Microsoft® Windows® 2000, Microsoft® Windows® NT (4.0
or higher), Microsoft® Windows® Me, or Microsoft® Windows® XP
• LAN or DSL Internet access recommended (dial-up telephone line access minimum) • 4X CD-ROM or higher
• 3 1/2” floppy drive
• Microsoft® Internet Explorer v.5.0 or higher or Netscape® 6.0 or higher
• Laser and/or inkjet printer for reports and labels • Minimum screen resolution of 800 x 600 pixels Before you install FedEx Ship Manager, you need
• Printers for reports and labels installed on the local drive • 9-digit FedEx account number
• FedEx Signature Release Number for FedEx Express shipments, if required for your shipping needs (optional)
Note: You can enter this number after installation.
• Employer Identification Number (EIN/tax ID), if you send international shipments (optional)
Note: You can enter this number after installation.
• Protocol DCOM98 for Windows 98, if Microsoft® Windows® 98 is the operating system
on your PC (Go to microsoft.com and enter dcom98 as your search keyword. Download DCOM98, and then install it before installing FedEx Ship Manager.)
Network Administrator Tips
•
BASIC (BASE64 also known as NETSCAPE) and Microsoft NTLM are used for the authentication schemes.•
You must have port 443 open for outbound and secured communication to FedEx and port 80 open for web-browsing.•
If your company requires a proxy server, enter the IP address and port number. In addition, enter the user name and password, if one has been assigned and is required.Proxy Settings:
Follow these steps to enter your proxy server and port number in Proxy Server:
1. Enter a colon at the beginning of the field.
2. Enter the DNS name for the customer’s proxy server (customer.proxy.com). 3. Enter a colon after the proxy server.
4. Enter the port number.
Look at the following sample formats: :customer.proxy.com:portnumber :xxx.xxx.xx.xxx:yyyy
Note: Spaces are not allowed in Proxy Server.
How to Install FedEx Ship Manager
Follow these steps to install FedEx Ship Manager on your PC:
1. Close all programs, and insert the FedEx Ship Manager CD-ROM into the CD-ROM
drive.
2. The FedEx Ship Manager Welcome screen displays. If it does not, double-click My
Computer on your desktop, and double-click the CD-ROM drive where the CD was inserted.
3. Click Next.
4. Read the FedEx Ship Manager Software License Agreement. Click Yes to agree and to
continue the installation. If you select No, the setup program closes, and the software does not install.
5. Click Next to install FedEx Ship Manager in the default destination folder, or click
Browse to choose your own directory.
6. Click Next to add icons to the program folder FedEx Ship Manager. You can also type a
new folder name, or select a folder from the list of existing folders. The InstallShield Wizard installs the software on your PC.
7. FedEx Ship Manager requires the Java Runtime Engine. The setup program prompts
8. From the Java Welcome screen, click Next to install the Java 2 Runtime Engine. 9. Read the Sun Microsystems, Inc., Binary Code License Agreement. Click Yes to agree
and to continue the installation. If you click No, the setup program closes.
10. Click Next to install the application in the default destination folder, or click Browse to
choose your own directory.
11. Click Next. Microsoft Internet Explorer is already selected as the default browser.
The InstallShield Wizard installs the application on your PC.
12. Click Finish to complete the installation, and restart your PC. You must restart your
computer before registering FedEx Ship Manager.
How to Register FedEx Ship Manager
After installation, you must register FedEx Ship Manager before you can ship FedEx packages using the application. During registration, you configure your printer, configure software communications with FedEx, and enter your FedEx account information.
Double-click the desktop icon or click Start -> Programs-> FedEx Ship Manager to register FedEx Ship Manager and start the application.
Configure Your Printer
1. From the FedEx Ship Manager Registration screen, click Next to display the FedEx Ship
Manager Printer Configuration screen.
2. Click one of the printer options for shipping FedEx packages, and click Next.
3. Select your report and label printers, and click Next to display the FedEx Ship Manager
Configure Software Communications
1. From the FedEx Ship Manager Communication Configuration screen, click Next. Click
one of the following options to indicate your communications connection: • I will use my LAN or ISP to communicate with FedEx
• I have a LAN or ISP but do not want to use it to communicate with FedEx • I do not have a LAN or ISP
2. If you have a LAN or ISP and use a proxy server, click I use a proxy server to connect
to the internet, and enter the proxy information. Your company may have set up a proxy configuration for your system. Please contact your network administrator to obtain the correct data to complete this section.
3. Click Next. If you clicked I will use my LAN or ISP to communicate with FedEx, skip
steps 4 - 6.
4. If you clicked either I have a LAN or ISP but do not want to use it to communicate with
FedEx or I do not have a LAN or ISP, the FedEx Dial Up Preferences screen displays. The option I want to use FedEx Dialup is already checked for you to use a dial-up telephone line.
5. Enter the name of your modem and customize any dialing properties. 6. Click Next to display the FedEx Ship Manager Customer Information screen.
Enter FedEx Customer Information
1. From the FedEx Ship Manager Customer Information screen, enter your account
infor-mation. See the sample screen below.
2. Click Next to continue registration. Enter the additional information on international
shipping and Signature Release, if applicable. This information is optional.
3. Click Finish. After shipping and tracking information is downloaded, the following
screen displays.
4. Click Ship Now to begin shipping with FedEx.
Information on International Shipping and Signature Release is optional. You can skip this screen and enter this information later.
Ship Domestic Packages
How to Ship Packages within the U.S. and within Canada
If you are in the U.S. or Canada and are shipping to a recipient in the same country, start your shipments here. Begin with the Recipient Id field and FedEx Ship Manager will guide you each step of the way.
Shipping to One Recipient
1 Ship to group
To ship similar packages to more than one recipient, go to page 17.
2 Recipient Id
• To select a recipient from the address book, click the button beside the Recipient Id field and select a recipient code from the address list. Then select the sender information shown on the next page.
• If the recipient is not in the choice list, enter a new code in the Recipient Id field or skip this field
3 Recipient address
Complete the recipient information if you are not using a recipient from the address list.
Country Select US to ship domestic packages within the US or CA to ship domestic
packages within Canada.
Contact name/Company name You must enter at least one of these fields.
Address 1 Enter the recipient street address. Up to 35 characters print on the shipping
label for FedEx Express shipments. Up to 32 characters print on the label for FedEx Ground shipments.
Recipient Id
Address Book
To save the recipient address, check “Save in/Update my address book.”
3 Recipient address
City, State/Province, Zip/Postal Code
Enter the city, state or province, and Zip or postal code. Or skip the city and state fields if you are using the Auto Populate feature within the U.S.
Auto Populate City and State (U.S. only)
To save time entering U.S. domestic addresses, Auto Populate fills in the recipient city and state after you enter the Zip code. To use this feature, select Auto Populate City/ State on the FedEx Express Cust Admin screen on the System Settings screen.
Note: Auto populate is not currently offered for intra-Canada shipments. The recipient
City, Province, and Postal Code must be entered manually.
4 This is a residential address
If the delivery address is a residential address, check “This is a residential address.” FedEx Express and FedEx Home Delivery services are available when shipping to a residential address.
Note: You must check this option to include the residential surcharge in your rate quote
and on the doc tab portion of the shipping label.
5 Save in/Update my address book
Check this option to add the recipient to the address book or to save any changes made to the recipient’s address.
Auto Populate (U.S. only)
Shipping to a Group of Recipients
A group includes a unique code, description, and a list of recipients from the address book. When you ship to a group, you enter the shipping information once, and FedEx Ship Manager prints shipping labels for each recipient in the group. When you ship to a group, the service, package type, and ship date must be the same for each recipient.
Important: If a service is not available for a recipient in a group shipment, you will not
receive a shipping label for the recipient unless you select group shipping preferences. See page 64 to select preferences.
1 Ship to group
To ship similar packages to a group of recipients, check “Ship to group.”
2 Click the button in the Recipient Id field and select the group from the choice list.
If the group is not in the choice list, create a new group or temporary group below.
3 New group
To create a new group, enter a new code in the Recipient Id field and press the Tab key. Enter a brief description and select Domestic for the Group type. Then enter or select each recipient in the group.
4 Temporary group
To select recipients without saving a group in the group database, select “Create/ Modify a temporary group” at the top of the Recipient Id choice list.
Enter a Recipient Id or select a recipient from the choice list and click the Add button. Select each recipient of the package and click OK.
Ship to group
Sender Information
1 Change sender
Check whether the sender name and address in the Sender information section is the actual shipper. If not, click the button in the Change sender field and select the current sender.
Shipping preferences
The current sender’s shipping preferences are used to ship the package. Shipping preferences include shipping preferences and defaults. Here are some examples:
• Bill sender payment type • Priority Overnight service • A $10.00 handling charge • Required references
See pages 59 through 66 for assistance selecting shipping preferences.
2 Change return address
The sender code you select is used to print the return address on the shipping label.
• To print the current sender’s address on the label, select Current sender in this field. • To print a different return address on the label, select the sender code you want to
use from the choice list.
• To print a different remittance address on a COD return label for U.S. shipments,
select the sender code in the choice list. You can create a COD remittance code in the sender database. For more information, see page 61.
Current Sender
Package Details
1 Number of packages
Enter the total number of packages in the shipment. If you are shipping only one package, enter 1.
2 Identical packages
• When shipping multiple packages with the same weight, packaging, and references,
check the “Identical packages” box. You must be shipping all of the packages to the same recipient at the same time.
• If the packages are not exactly the same, see “Sending a Multiple-Piece Shipment”
on page 31.
3 Package weight
Enter the weight of the package. If there is more than one package in the shipment, enter the weight of the first package.
4 Service type
Select a service type from the choice list. For delivery commitments, see “FedEx Domestic Services” on page 36.
Shipping Preferences
You can select shipping preferences, and other package details, to automatically fill in the service type for your shipments. And you can customize shipping preferences for individual shippers. To update shipping preferences, see pages 59 through 64.
Identical Packages
5 Package type
• If you are using FedEx packaging, select the type of packaging you are using from the choice list.
• If you are using your own packaging, select Your Packaging.
Shipping Preferences
• If you use the same type of packaging for your shipments, select shipping preferences to fill in the packaging type for you. For example, if you use your own packaging, select Your Packaging. For more information, see pages 59 through 64.
6 Package dimensions
• If you are using your own packaging, click the button beside the Package dimensions field and select the package dimensions if they appear in the choice list.
• If the package dimensions do not appear in the choice list, select Z-Enter Dimensions Manually and enter the package dimensions.
Dimensions database
• If you use your own packaging, add the package dimensions to the dimensions database. To update the database, select Dimensions from the Database menu.
Ship date
The ship date is the date you give the package to FedEx. You do not need to change the date unless you will give the package to FedEx on a future date.
7 Ship date
• The ship date is the date when you give the package to FedEx. The ship date is usually the current date. If the ship date on your screen is correct, skip this field and go to the next step.
• To prepare your shipment for a future date, you can specify a future ship date up to 10 days from now. To enter a future ship date, continue below.
Future Shipment
To change the ship date, follow these instructions.
• Click on the calendar box beside the Ship date field. • Select the date when you will give your shipment to
FedEx. The date can be up to 10 days from now.
• If you only want to change the date for this package,
check Apply to this package only.
• To send additional future shipments, change the ship
date to the current date when you finish processing the future shipments.
Future ship date
Signature Release
The current sender must have a FedEx Signature Release Authorization Number to select Signature Release.
8 Declared value
• Declared value is the maximum liability to FedEx for loss, damage, or delay to the shipment, up to $100, unless a higher value is declared for an additional fee.
• FedEx Letters and FedEx Paks have pre-determined carriage value limits. Please refer to your local FedEx Service Guide or the visit the FedEx website at www.fedex.com for more information.
9 Signature Release
• Check Signature Release to allow FedEx to deliver the package if no one is available to sign for it. The current sender must have a valid FedEx Express Signature Release Authorization Number in the sender database.
Billing Details
1 Bill shipment to
Select the payment type from the choice list. If you select Recipient or Third Party, enter the FedEx Acct number for billing.
2 Department
• You can select a department code from the Department database, or you can tab to the next Department field and enter a description. The information you enter can be used to print department and charge-back reports.
• To add a department code to the department database, enter a new code in the first Department field and click the Tab key. Next enter the department name that you want to appear on your reports.
3 Customer reference
• You can enter up to 35 characters for references to print on the shipping label. References can be also used to print reports and to track packages. You can also enter additional references fields on the Options screen.
• If you want to display prompts to enter specific reference information on the shipping screen, see pages 67 through 69. You can customize references to prompt for and require information.
4 Add’l handling
• To charge the recipient an additional handling fee, click the Add’l handling button and click on the option you want to use.
• To calculate handling charges for FedEx Ground shipments using FedEx list rates, select Percent of Shipping Charges or Percent of Shipping and Surcharges. These options should display on your screen for FedEx Ground shipments.
• U.S. shippers may also calculate handling charges for FedEx Express shipments. If these options are not available on your screen, download FedEx Express list rates to your system.
Note: Downloading of FedEx Express list rates is not available for Canada origin
shippers.
Handling Charges
Shipping Options
Domestic shipping options vary for U.S. and Canada origin shipments. Some options may not apply to your region.
1 Special services
Click on the Options tab at the top of the Shipping screen. Select any of the special services that are available for your package. Refer to pages 26 and 27 for a description of FedEx special services.
2 Optional information
Enter additional references in the Optional information section of the screen.
To display prompts for specific reference information on the shipping screen, see pages 67 through 69.
3 FedEx ShipAlert
Shipment notification
Check Shipment notification to automatically send an email message that indicates the shipment is on its way. The shipment notification includes the tracking number, service type, and ship date.
Delivery notification
Check Delivery notification to receive a delivery notification when the package is delivered. The message includes the time and date the package is delivered.
Email address
Indicate who you want the notifications sent to by entering the email address Ids or fax number. Sample email address Ids include [email protected] or [email protected].
Delivery notification
4 FedEx InSight®
FedEx InSight allows you to view the status of inbound, outbound, and third-party shipments without a tracking number. FedEx InSight also provides proactive notification of critical shipment events so you can manage the supply chain processes more effectively. FedEx InSight is a separate application that requires enrollment through FedEx. Please contact your FedEx Account Executive for more information.
Shipment Contents
If you and your recipient are enrolled in the FedEx InSight program, you can enter shipment information that can be used to view the status of the shipment.
Block Shipment Data
If you are enrolled in FedEx InSight, this option allows you to monitor the status of your shipment while preventing the recipient or third party from viewing detailed information about the shipment.
5 Ship Package
• When you complete the shipment information, see page 30 if you want to print a return shipping label.
• If you don’t want to print a return label, click the orange “Ship” button in the bottom right corner of the screen. FedEx Ship Manager prints the shipping label and returns to the Shipment details screen.
FedEx InSight
Alcohol
Alcohol contents print in the References section of the label.
FedEx Domestic Special Services
FedEx Express Shipments• Alcohol (U.S. only)
Choose the Contents and Packaging and enter the Quantity and Volume of the alcohol. The alcohol contents print in the References section of the shipping label.
• COD (U.S. only)
See page 28 to ship COD.
• Dry Ice Only
If your shipment contains dry ice, enter the weight of the dry ice.
• Hold at Location
Select this option if the recipient will pick up the shipment at a FedEx location. For example, if the recipient’s business is closed on Saturday, the recipient can pick up the package at a FedEx location that offers Saturday services. When you select Hold at Location, enter the FedEx station address where you want the package held.
• Inside Delivery (U.S. only)
Deliver freight shipments inside the recipient’s building. Freight shipments weight more than 150 lbs.
• Inside Pickup (U.S. only)
Pick up freight shipments inside the sender’s building. Freight shipments weight more than 150 lbs.
• Return Label (U.S. only)
To print a return label, see page 30.
• Saturday Pickup
Pick up a package on Saturday if Saturday service is available for the ship date, service type, and pickup location.
• Saturday Delivery
Deliver a package on Saturday if Saturday service is available for the ship date, service type, and destination.
• Signature Required (U.S. only)
FedEx Ground and FedEx Home Delivery Special Services
• Acknowledgement of Delivery (U.S. only)
Recipient signature required.
• AutoPOD
Proof of delivery is sent through email, fax, or regular mail.
• COD
The COD amount paid on delivery is sent to the recipient through the mail as cash or a check. See page 29 for detailed instructions.
• Hazardous Materials (U.S. only)
Indicates the package contains hazardous materials.
• Non-Standard Packaging (Oversize)
Check this option for irregular or infrequent package sizes and dimensions.
• Return Label (U.S. only)
To print a return label, see page 30.
FedEx Home Delivery Special Services (U.S. only)
• Acknowledgement of Delivery (U.S. only)
Recipient signature required.
• AutoPOD
Proof of delivery is sent through email, fax, or regular mail.
• Appointment Delivery
Schedule delivery on the date and time that you indicate.
• Date Certain Delivery
Schedule delivery on a certain date Monday through Saturday. Click on the Delivery Date calendar box and select the delivery date.
• Evening Delivery
Schedule delivery between 5:00 P.M. and 8:00 P.M.
Date Certain Schedule a FedEx Home Delivery package to arrive on a certain date. Special Services For additional information, please refer to the FedEx
Remit address
Select the sender code to use to print the COD remittance address on the COD return shipping label.
Shipping COD
How to Ship FedEx Express COD (U.S. only)
1 COD Click the COD box on the Options page.
2 Amount Enter the COD amount, excluding additional shipping charges.
3 Collection type Select secured or unsecured. A secured check is a cashier’s check or
money order.
4 Freight charges to add You can add the COD surcharge, the shipping charge, or both
to the COD amount. Or add no additional charges to the total COD amount.
5 Make the declared value equal to the COD amount Automatically make the declared
value equal to the COD amount. The declared value displays on the Shipment details screen.
6 Remittance address Select the sender code to print the remittance address on the COD
return label. The remittance address may differ from the current sender’s address. When you select a sender from the choice list, the sender name and information display on the COD screen so you can verify which sender to use.
Note: For your convenience, you can create a COD remittance code in the sender
Shipping COD
How to Ship FedEx Ground COD
1 COD Click the COD box on the Options page.
2 Amount Enter the COD amount, excluding additional shipping charges. 3 Collection type Indicate how you want the COD amount collected.
4 Freight charges to add To add freight charges to the COD amount, select one of the
items on the choice list.
5 Make the declared value equal to the COD amount Check this option if you want to
automatically make the declared value equal to the COD amount. The declared value displays on the Shipment details screen.
6 Reference
You can print one reference field from the shipping information on the COD label. Choose one of the reference fields to use.
7 Remittance address Select the sender code to print the remittance address on the COD
return label. The remittance address may differ from the current sender’s address. When you select a sender from the choice list, the sender name and information display on the
Reference
Printing a Return Label (U.S. only)
Follow these steps to print a return label with your shipment.
1 To print a return label for your shipment, check Return Label on the Options screen. 2 When you finish entering all of the shipment information, click on the Return label tab. 3 Return to Choose a sender from the choice list. The sender information prints in the
recipient section of the return shipping label.
To print the current sender’s name and address in the recipient section, select Current sender. To view additional information, click the View/Edit button.
4 Return from Select a recipient from the choice list. The recipient information prints in
the sender section of the return shipping label.
5 Print return shipper instructions Check this option if you want to print instructions for
using the return label on your report printer.
6 Package details Complete the package details.
7 Service type FedEx Ground or FedEx Home Delivery is required.
8 FedEx InSight If you and the recipient are enrolled in the FedEx InSight program, click
the Shipment Contents button and complete the details for your package.
9 Billing details Choose Bill Sender or Bill Third Party for the payment type. Enter any
additional information you like, including departments and reference information.
10 Ship Package When you complete the Return label screen, click the orange Ship button
in the bottom right corner of the screen. FedEx Ship Manager prints the shipping label and the return shipping label.
Return Label
Sending a Multiple-Piece Shipment
Follow these instructions when you ship more than one package to the same recipient. The service type must be the same for each package.
Shipment Details
1 Recipient Id
• To ship a multiple-piece shipment to a recipient, click the button and select the recipient from the address book choice list.
• If the recipient is not in the choice list, complete the recipient information. To add the recipient to the address book, enter a new code in the Recipient Id field. When you complete the recipient information, check Save in/Update my address book.
2 Sender information
Change sender Select the current sender from the choice list.
Change return address To print the current sender’s address in the return address
section of the label, select Current sender in the choice list. To print a different sender address on the label, choose a sender code from the choice list.
3 Package and shipment details
Complete the package and shipment details including the following information.
Number of packages Enter the total number of packages in the shipment. Package weight Enter the weight of the first package in the Weight field.
4 Complete the billing information.
5 Click the Multiple-Piece Shipment button on the shipping screen.
Note: The Multiple-piece shipment button is not active until you enter the information
above the button.
Number Packages
Multiple-Piece Shipment Information Shipment Information
• Information for each package
This option allows you to enter information for each package in the shipment. This option is automatically selected for FedEx Express shipments and is one of the options you can choose for FedEx Ground shipments. To use this option, continue below.
Note: The option to enter information for each package in a multiple-piece shipment is
not currently available for FedEx Express shipments from Canada.
• Parse pak (FedEx Ground only)
This option automatically divides the total shipment weight by the number of packages in the shipment. This option is available for FedEx Ground shipments only. To use this option, continue on page 35.
Information for each package
This option lets you enter the weight of each package in the shipment.
Parse Pak
Information for each package
1 Information for each package
Check this option for FedEx Express shipments and for FedEx Ground shipments if you want to enter the weight of each package individually.
2 Special services
Click the Special services button in the top left of the screen if you want to select special services for the entire shipment.
For more information about special services, see pages 26 and 27.
3 Print labels after I have completed this shipment
• Check this option in the bottom left section of the screen if you want to print all labels after you enter the last package in the shipment.
• If you do not select this option, you will receive a label for each package after you complete each individual package.
4 Package information
Package weight Enter the weight of the package.
Package dimension Enter or select the dimensions of each package, if required. Declared value You can enter a declared value for each package in the shipment.
5 Optional package information
Override preferences When you enter optional information for each package, you can
override the information that fills in the screen by clicking the Override preferences button in the bottom left section of the screen.
References Enter optional references for each package. Department Select a department code from the choice list. Special services Select special services for this package only.
Shipment contents Click this button if you are enrolled in the FedEx InSight program. Additional handling Enter additional handling charges for this package.
6 When you finish entering information for the package, click the Ship button below the
Additional handling button.
7 Repeat steps 4 through 6 for each package, or repeat the previous package as shown in
the next step.
8 Repeat previous package
Click the Repeat previous package button to automatically fill in the package details from the previous package. You can modify the package details that fill in the screen.
Note: To enter additional information for the package, click the Override preferences
button in the bottom left section of the screen.
9 Click Done when you finish entering information for the last package in the shipment.
Repeat Previous Package
Multiple-Piece Shipment Information Parse Pak
1 Parse pak (FedEx Ground only)
This option automatically divides the total shipment weight by the number of packages in the shipment.
# of Packages This is the total number of packages in the shipment. Total weight Enter the total weight of the shipment.
2 Special services
Click the Special services button in the top left section of the screen if you want to select special services for the entire shipment.
For more information about special services, see pages 26 and 27.
3 Ship Now
When you are ready to complete the shipment and print the labels, click the Ship Now button in the bottom right section of the screen. Verify the total number of packages and the weight of each package in the shipment.
4 Save & Edit
Click this button to save the total number of packages and total weight of the shipment
Parse Pak
FedEx Domestic Services
FedEx Express Services• FedEx First Overnight® delivers typically by 8:30 A.M. (U.S.) and 9:00 A.M. (Canada) the next business day
• FedEx Priority Overnight® delivers typically by 10:30 A.M. in the U.S. and Canada the next business day
• FedEx Standard Overnight® delivers typically by 3:00 P.M. the next business day (U.S. only)
• FedEx 2Day® delivers typically by 4:30 P.M. the second business day (U.S. only)
• FedEx Express Saver® delivers typically by 4:30 P.M. within 3 business days (U.S. only)
FedEx Express Freight Services (U.S. only)
• FedEx 1Day Freight® delivers typically by 10:30 A.M. the next business day
• FedEx 2Day Freight® delivers typically by 12:00 P.M. the second business day
• FedEx 3Day Freight® delivers typically by 3:00 P.M. within 3 business days FedEx® Ground Service
• Delivers typically in 1 to 5 business days in the U.S., depending on destination • Delivers typically in 1 to 7 business days in Canada, depending on destination • Allows packages up to 150 lb or 68 kg each
• Allows packages up to 108" or 274.32 cm in length and 130" or 330.2 cm in length plus girth
FedEx® Home Delivery (U.S. only)
• Delivers typically in 1 to 5 business days depending on destination • Allows packages up to 70 lb and 130" length plus girth
• Delivers from businesses to residential addresses
For more information about FedEx features of service and delivery commitments, please refer to the FedEx Service Guide at fedex.com.
Note: For service and delivery commitments in Alaska and Hawaii, please refer to the
Ship International Packages
How to Ship International Packages from the U.S. and Canada
FedEx provides reliable, customs-cleared shipping to over 210 countries worldwide. And by using FedEx Ship Manager, you can be sure your international shipments clear customs and arrive on time. Plus you’ll enjoy the convenience of printing shipping labels or plain paper air waybills, along with a Commercial Invoice.
Shipping to One Recipient
1 Recipient Id
Click the button in the Recipient Id field and select the recipient from the choice list. If the recipient is not in the choice list, complete the recipient information below. To add the recipient to the address book, enter a new recipient code in the Recipient Id field and complete the following information.
To ship similar packages to more than one recipient, see the following page.
2 Recipient Address
Country Enter or select the two-character country code from the choice list. Contact name/Company name You must enter at least one of these fields.
Address 1 Up to 35 characters print on the shipping label for FedEx Express shipments.
Up to 32 characters print on the label for FedEx Ground shipments.
City, State/Province, Zip/Postal code Enter the city, state/province code, and Zip or
postal code.
Tax ID/EIN Enter the recipient’s tax Id number or employer Id number.
3 This is a residential address Check this option when shipping to a residential address. 4 Save in/Update my address book Check this option to automatically add the recipient
to the address book or to save changes to the address book.
Ship International
Shipping to a Group of Recipients
A group includes a group code or Id, description, and a list of recipients from the address book. When you ship to a group, enter the shipping information once, and FedEx Ship Manager prints shipping labels for each recipient in the group. When you ship to a group, the service, package type, and ship date must be the same for each recipient.
1 Ship to group
To ship similar packages to a group of recipients, check the Ship to group box.
2 Click the button in the Recipient Id field and select a group code from the choice list.
If the group is not in the choice list, create a new group or a temporary group.
3 New group
To create a new group, enter a new code in the Recipient Id field and press the Tab key. Enter a brief description and select International for the Group type. Then enter or select each recipient you are shipping the package to.
4 Temporary group
To select recipients without adding a group to the group database, select Create/ Modify a temporary group at the top of the Recipient Id choice list.
Click the International button for the Group type on the right. Select a recipient from the list and click the Add button. Select each recipient of the package and click OK.
Sender Information
When you ship an international package, FedEx Ship Manager looks for a Tax ID/EIN or social security number for the current sender. If this information is not included in the sender database, FedEx Ship Manager prompts you to enter it when you complete the shipment. FedEx Ship Manager also saves the Tax ID/EIN or social security number in the sender database.
1 Change sender
Check whether the name and address in the Sender information section is the actual shipper name and address. If not, click the button in the Change sender field and select the current (actual) sender.
Shipping profile
The current sender’s shipping profile is used to ship the package. Shipping profiles include information such as currency code, terms of sale, and bill duty/tax/fees.
2 Change return address
• To print the current sender’s name and address on the shipping label, select Current sender in the Change return address field.
• To print a different return address on the label, select the sender code you want to use from the choice list.
Current sender
Package Details
1 Package contains
Documents only
Check this option if your shipment contains documents, such as bank statements, business correspondence, or office records. Document shipments usually do not require a commercial invoice.
Commodities
Check this option if you are not shipping documents. Commodities are dutiable goods and usually require a commercial invoice. For more information, please refer to the
FedEx Service Guide.
2 Number of packages
Enter the total number of packages in the shipment. If you are shipping only one package, enter 1.
3 Total shipment weight
Enter the total weight of the package and select lbs or kgs for the weight type.
Note: Weight is required for all shipments, including document shipments. 4 Service type
Select one of the FedEx services shown on page 53.
Number of Packages
5 Package type
Select the appropriate packaging if you are using FedEx packaging. If you are using your own packaging, select Your Packaging.
6 Package dimensions
• If you are using your own packaging, select the package dimensions from the choice list. If the dimensions are not in the list, select Enter Dimensions Manually and type in the package dimensions.
• If you use your own packaging, add the packages to your dimensions database so you can choose dimensions to fill in for your shipments. To add to your database, select Dimensions from the Databases menu at the top of the screen.
7 Ship date
• The ship date is the date when you give the package to FedEx. If the ship date on your screen is correct, skip this field and go to the next step.
• To prepare your shipment for a future date, you can specify a future ship date up to 10 days from now. To enter a future ship date, continue below.
Future ship date
• To change the ship date, click on the calendar box beside the Ship date field.
• Select the date when you will give your shipment to FedEx. The date can be up to 10 days from now. • If you only want to change the date for this package,
check Apply to this package only.
8 Total Value
FedEx Ship Manager prompts you to enter Total carriage value for commodity shipments or Total customs value for document shipments.
Total Carriage Value
Declared value is the maximum liability to FedEx for loss, damage, or delay to the shipment, up to $100, unless a higher value is declared for an additional fee.
Total Customs Value
For document shipments, enter zero (0) or one (1) for the Total customs value. If you enter the incorrect value, FedEx Ship Manager displays the correct value when you click the Ship button and allows you to return to the Total customs value field.
Note: Declared value is required for all shipments, including document shipments. 9 Signature Release
• Check Signature Release to allow FedEx to deliver the package if no one is available to sign for it.
• The sender information for the current sender must include a valid FedEx Express Signature Release Authorization Number.
10 Waybill
• Check the Waybill box if your shipment requires a standard, multi-ply air waybill. Then enter the tracking number of the air waybill.
• The FedEx Express International Air Waybill must be included in your Form Settings.
Total Value
Billing Details
1 Bill shipment to
Select the payment type from the choice list. If you select Recipient or Third Party, enter the FedEx Acct number for billing.
Note: If you are shipping documents instead of commodities, skip the next step. 2 Bill duties/taxes/fees
Select the payment type for duties, taxes, and fees. Enter the FedEx account number for billing, if required.
Note: This information is not needed if you are shipping documents instead of
commodities.
3 Department
You can select a department code from the department database, or you can tab to the next Department field and enter a description. The information you enter can be used to print department and charge-back reports.
4 Customer reference
You can enter optional references to print on the shipping label. References can be also used to print reports and to track packages.
5 Add’l handling
• To charge the recipient an additional handling fee, click the Add’l handling button and check the option you want to use.
• If you charge a handling fee for many of your shipments, be sure to select handling fees preferences in your shipping profiles.
Additional Handling
Delivery Notification
Automatically receive an email message when the package is delivered.
Shipping Options
1 Special services
Click on the Options tab at the top of the Shipping screen. Select any of the special services that are available for your package. See the following pages for assistance using special services.
2 Optional information
Enter up to 3 references in the Optional information section of the screen.
3 FedEx ShipAlert
Shipment notification
Check this option to automatically send an email message that indicates the shipment is on its way.
Delivery notification
Check this option to automatically receive a delivery notification when the package is delivered.
Email address
Indicate who you want the notifications sent to by entering the email Ids or fax number.
4 FedEx InSight
Shipment Contents
If you and your recipient are enrolled in the FedEx InSight service, you can enter shipment information that can be used to view the status of the shipment.
Block Shipment Data
FedEx International Special Services
• Alcohol (U.S. only)
To ship alcohol, you must meet service conditions stated in the FedEx Service Guide. Specify Contents, Packaging, Quantity, and Volume.
• Broker Select Option
Broker Select Option (BSO) allows you to select a customs broker, other than FedEx.
• Dry Ice Only
Enter the weight of the dry ice in lbs if you are shipping from the U.S. or kgs if you are shipping from Canada.
Note: For Canadian shipments, the total dry ice weight prints in kgs on the label. • Hold at Location
Enter the FedEx location where you want the package held for pickup by the recipient.
• International Controlled Exports
FedEx provides pre-customs clearance and door-to-door delivery of international controlled exports, including:
• Items moving under a U.S. State Department License • Items moving under DEA export permits 36, 236, and 486
• In-bond shipments moving under a transportation and exportation from a foreign
trade zone or a bonded warehouse.
• Saturday Delivery
Check this option to deliver your shipment on Saturday. Saturday Delivery displays on
Broker Select
Shipping Documents
If you are shipping documents, complete the information below. If you are shipping commodities, go to the next page.
1 Type of document
Click the button to choose the type of document you are shipping.
2 Country of manufacture
Select the country where the documents were created.
3 Description
Enter a description of the document.
4 Add to Shipment
Click the Add to Shipment button.
5 Ultimate destination
Choose the country where the shipment will reach final destination.
6 View, edit, and delete the document description if needed. 7 Print Commercial Invoice (optional)
To print a Commercial Invoice for the shipment, check “I want to print a Commercial Invoice.” Refer to page 51 for help completing the Commercial Invoice screen.
8 Ship
Click the Ship button at the bottom of the screen to complete the shipment and print the shipping label.
Document Shipments
Shipping Commodities
If you are shipping commodites, complete the information below. If you are shipping documents, return to the previous page.
1 Commodity ID
Click the button and select the commodity code if it displays in the choice list. If the commodity is not in the choice list, complete the commodity information described below. To add the commodity to the commodity database, enter a new code in the Commodity ID field.
2 Commodity description
Enter a detailed description of the commodity.
3 Number of units
Specify how many units you are shipping of the commodity type.
4 Unit of measure
Click the button and select an option from the choice list that indicates how to measure one unit of the commodity type, for example, each, dozen, pair.
5 Unit value
Enter the declared value for one unit of the commodity type.
6 Country of manufacture
Select the country where the commodity was manufactured or produced.
7 Harmonized code
• If applicable, enter the Harmonized commodity classification number or Schedule B Commodity Number. The harmonized code is required for shipments from the U.S. that require an SED.
• The harmonized system is the global classification system that is used to describe most world trade goods.
8 Part number
If applicable, enter any part number or manufacturer number associated with the commodity. If your recipient is enrolled in FedEx InSight, the recipient may view detailed information about the shipment by using a part number.
9 Marks/Numbers
Enter any distinquishing marks or numbers that identify the shipment.
10 SKU/Item/UPC
If applicable, enter the unique SKU or Item number used to identify the commodity. If your recipient is enrolled in FedEx InSight, the recipient may view information for the shipment by the SKU/Item/UPC number.
11 Add to Shipment
• If your shipment does not require an SED, click the Add to Shipment button. Then repeat the previous steps for each commodity in the shipment.
• If your shipment requires an SED, go to the next page.
Note: SED does not apply to shipments from Canada.
Shipper’s Export Declaration (U.S. export only)
A Shipper’s Export Declaration (SED) is required for shipments from the U.S. that meet any of the criteria below. If your shipment does not require an SED, go to the next page.
When an SED is required
An SED is required if any commodity meets the following criteria:
• The declared value for any commodity in the shipment is $2,500 USD or higher, unless the commodity is shipped on an export license.
• The shipment destination is a proscribed country.
• A commodity is shipped under a commerce export license or is subject to International Traffic Arms Regulations but exempt from license requirements.
FedEx files the SED for you
• Export license/Expiration date
An export license is a government document that authorizes exports of specific goods from a particular country of origin to a particular destination.
• License exception symbol
If an export license is not required, click the [v] button and select a License exception symbol from the choice list.
• ECCN
Enter the Export Commodity Control Number if an export license is required. The ECCN is provided by the U.S. Department of Commerce.
• ITAR exemption
Enter the International Traffic in Arms Regulation (ITAR) number if you are eligible for an ITAR exemption.
• When you finish entering the commodity information, click the Add to Shipment button. Then enter the commodity information for each commodity in the shpment.
Exporter files the SED
If your shipment requires an SED and you file the SED, enter the AES/FTSR number and Entry number below.
• AES/FTSR
If applicable, enter the AES exemption number or the FTSR exemption number. AES refers to the U.S. Automated Export System. An FTSR exemption number is assigned by the U.S. Foreign Trade Statistics Regulations.
Commodity Summary
1 Ultimate destination
Click the button and select the country where the shipment will reach final destination.
2 Additional charges
Click the Additional charges button to add a handling fee to the cost of the shipment.
3 View, Edit, or Delete commodity details
• To edit or view the commodity information, select the commodity and click the View/ Edit button.
• To delete a commodity from the summary, select the commodity and click the Delete button.
Additional Information
1 The shipper and recipient are related
Check this option if the shipper and recipient are related, such as subsidiaries or branches of a parent company.
2 An intermediate consignee is involved with the shipment
Check this option if an intermediate consignee will deliver the shipment to the ultimate consignee or party. Click the View/Edit button and complete the intermediate consignee name and address.
3 I want to print a Commercial Invoice
Check this option to print the commercial invoice on your report printer.
4 I want to enter USPPI information
Check this option if you want to enter the USPPI. Click the View/Edit button and complete the USPPI information.
Print Commercial Invoice
Commercial Invoice
1 To print a commercial invoice, check the I want to print a Commercial Invoice box on the
Commodities screen as shown on the previous page.
2 Click the Commercial Invoice tab and complete the following information. 3 Commercial invoice information
• Terms of Sale Click the button and select one of the terms of sale shown on the
following page.
• Reference Optional references
• Purpose A brief description of the purpose up to 35 characters
• Invoice number An optional invoice number to print on the commercial invoice
• Number of copies The number of copies of the Commercial Invoice to print
• Comment 1, 2, 3 Up to 3 optional comments lines to print at the bottom of the
commercial invoice
• Include NAFTA statement The shipper and recipient are located in the U.S., Canada,
or Puerto Rico and if at least one commodity in the shipment was produced in one of these countries.
• View/Edit Importer of Record If the recipient is not the importer of record, click the
View/Edit Importer of Record button and enter the importer’s name and address.
4 Additional charges
Enter additional charges as needed.
5 Ship
Click the Ship button to complete the shipment and print the shipping label and commercial invoice if included with your shipment.
Print Commercial Invoice
Terms of Sale
1 Free Carrier/Free on Board (FCA/FOB)
Seller is responsible for all costs of delivering the goods to the point of destination.
2 Carriage Insurance Paid/Cost Insurance and Freight (CIP/CIF)
Seller is responsible for the cost of freight, insurance, and miscellaneous charges to the
point of destination.
3 Carriage Paid To/Cost and Freight (CPT/C&F)
Seller is responsible for the cost of freight to the point of destination. Buyer is responsible for the cost of insurance.
4 Ex Works (EXW)
Seller makes the goods available to the buyer.
Buyer is responsible for all costs of delivering the goods to the point of destination.
5 Delivered Duty Unpaid (DDU)
Seller is responsible for the cost of delivering the goods to the place of destination. Buyer is responsible for the cost of clearing the goods through customs.
6 Delivery Duty Paid (DDP)
Seller is responsible for the cost of delivering the goods to the point of destination,
including duties, taxes, and miscellaneous fees.
Terms of Sale
FedEx International Services
FedEx Express Services• FedEx International Priority®
Delivers typically in 1 to 3 business days
• FedEx International Economy®
Delivers typically in 4 to 5 business days
• FedEx International Priority® Freight Delivers typically in 1 to 3 business days
• FedEx International Economy® Freight Delivers typically in 5 business days (U.S. only) FedEx Ground Services
• U.S. to Canada
Delivers typically in 3 to 6 business days by 5:00 P.M.
• U.S. to Puerto Rico
Delivers typically in 3 to 7 business days by 5:00 P.M.
• Canada to the U.S.
More Shipping Power
How to Modify Shipments
You can modify shipments before you close the day. When you modify a shipment, FedEx Ship Manager assigns a new tracking number and prints a new shipping label.
Note: To modify or delete a package in a multiple-piece shipment, you must delete the entire
shipment and process it again.
1 If you know the tracking number, click the Cancel/Modify shipment button at the bottom
of the Shipping screen.
2 If you don’t know the tracking number, click the Shipping List button at the top of the
Shipping screen.
3 Select Domestic or International. 4 Select the package you want to modify.
5 Click the Modify shipment button.
6 When you modify a shipment, FedEx Ship Manager automatically deletes the package
tracking number. To continue, click Yes.
7 Enter your changes on the Shipping screen and click the Ship button when you finish.
Modify Shipments
How to Delete Shipments
To delete a package, follow the steps below if you have not closed your shipments for the day. The package will not be included in your Courier Report or Invoice.
Important: If you have already closed your shipments, please call the FedEx Ship Manager
Support Center. In the U.S., call 1 888 670-8981. In Canada, call 1 877 853-4485.
1 If you know the tracking number, click the Cancel/Modify shipment button at the bottom
of the Shipping screen.
Enter the tracking number and click the Cancel shipment button.
2 If you don’t know the tracking number, click the Shipping List button at the top of the
Shipping screen.
3 Select Domestic or International.
4 Select the package you want to delete from the Shipping List screen.
5 Click the Delete button. 6 Click Yes to delete the package.
Delete Shipments
How to Repeat Shipments
You can repeat today’s domestic and international shipments before you end your shipping day. When you repeat a shipment, FedEx Ship Manager fills in the shipment information on your screen, so you can make any changes needed before you print the shipping label. There are two ways to repeat shipments.
To repeat the previous package
1 Click the Repeat button immediately after you process a shipment you want to repeat. 2 Enter any changes to the new shipment.
3 Click the Ship button when you finish.
To repeat a shipment from the shipping list
1 Click the Shipping List button at the top of the Shipping screen. 2 Select Domestic or International.
3 Select the shipment from the Domestic or International Shipping List. 4 Cick the Repeat button.
Repeat Shipments
How to Reprint a Commercial Invoice
FedEx Ship Manager allows you to reprint a Commercial Invoice for today’s shipments and for previous shipments. The information is the same as the original Commercial Invoice and can be viewed on your screen, saved to a file, or printed on your report printer.
1 Click the Report button at the top of the screen.
2 Click the Commercial Invoice tab (the last tab on the right).
3 Identify the shipment by entering a tracking number, shipment date, recipient name,
destination, or business code.
4 Click Search.
FedEx Ship Manager displays the shipments that meet your search criteria, so you can choose the correct shipment.
5 Select the shipment from the search results.
6 Click Screen, Print, or Save File to print or view the Commercial Invoice.
Reprint CI
