BACKUP & DISASTER RECOVERY

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BACKUP &

DISASTER RECOVERY

Ingram Micro Cloud Playbook

Backup Options: Backup & Recovery Business Continuity Virtual Server Backup Failover to the Cloud

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Need Sandy to Teach You a

Lesson? You Fail

by Chris Gonsalves

NATURAL DISASTER

F

or the past week, the technology headlines have been clogged with dozens of breathless stories all prattling on around the same theme. Hurricane Sandy taught us all in information technology a big lesson, they say. Never has the case been more clearly made for diligent IT backup and recovery planning than by the superstorm that crippled the Northeast, they say.

Nonsense.

If you needed a natural

catastrophe to show you the

value of business continuity and data recovery for your clients’ businesses, you were already doing them a grave disservice, and it’s unlikely you’ve really learned anything at all beyond keeping an ear tuned to the

Weather Channel and petitioning the gods of Santeria for fair

winds. Good luck with that. There’s a good reason we prefer to use the expression “data recovery” as opposed to the more common parlance of “disaster recovery.” Labeling it disaster recovery lets folks off the hook. The idea that a business can avoid a disaster in

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BDR Guide

the form of a weather event or a terror attack gives people a false sense of security about their

information. Business continuity and data recovery are not about changing the world or nature or steeling yourself from something you don’t really believe will ever happen to you. This is about safeguarding precious business assets so they’ll be available in the entirely likely event that hard

drives fail and systems sputter. Sure data recovery systems are called into action when hurricanes and earthquakes interrupt your customer’s business. But the reality is often far more mundane.

Nobody would really define a broken power supply as a disaster (unless it’s your power supply, I suppose). The focus should be on getting

NATURAL DISASTER

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Symantec

NATURAL DISASTER

the data back when perfectly routine everyday troubles and Murphy’s law rear their ugly heads. From the solution provider’s perspective, that means the basics like restoring servers or mainframes with backups, re-establishing PBXs, or provisioning LANs to meet the client’s immediate business needs.

You don’t need to wait until you see Jim Cantore or Al Roker having their rain slicker torn

off in a gale to understand that data is the life blood of every client’s business. Very little of what goes on in the modern organization is committed to anything more than bits and

bytes these days. Contracts and plans. Personnel records and customer relationships. All of the communications businesses need to keep in order to drive the business and comply with regulations. It’s all just data.

If you lose it – and you will lose it – and are unable to get it back you are in big trouble. Consider this: Industry research shows that 94 percent of companies that suffer a

catastrophic data loss and haven’t backed up do not survive. 43 percent of them simply will not reopen and 51 percent close within two years. Think you’re safe with

your outdated and untested backup systems? Unlikely, as 77 percent of businesses with tape backup have been shown to have flaws that could impede recovery and half of them have been provably shown to fail in restoration attempts. On top of that, a whopping 96 percent of all of the workstations out there are not being adequately backed up, which seems crazy because we know that a quarter of them are going to fail, not because they are hit by an

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BDR Guide

earthquake or a tsunami, or by the Storm of the Century, but because they are computers. Simple, fickle machines.

This stuff isn’t easy. The data is coming at organizations from many different directions and in many different forms. BC/DR plans must now account not only for the stuff in the

data center, but also information stored in virtual environments, on mobile devices and increasingly the cloud. But diligence is worth it. According to the research, 82 percent of significant network disruptions could be reduced or avoided by proper data recovery and business continuity planning. That’s a significant success

level considering failure to

protect data in critical ventures like healthcare, transportation, law enforcement and the like can, without hyperbole, be a matter of life or death.

We’re talking about real companies here. These are

your clients’ lifelong enterprises

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facing lost business, damage to their brands and their

hard-won reputations, fines for non-compliance with regulations and expensive litigation.

Thankfully most solution

providers don’t need the tropical update page on Wunderground. com to realize the gravity

of the situation. Word is getting out and responsible

organizations are trying. Among those organizations with a

solid security strategy, the protection and recoverability of stored data ranks near the top of the priorities list.

This is the message that

every VAR and every MSP owes to their clients. Yes BC/DR is a $40 billion market opportunity and is especially hot in the SMB space where many solution

providers thrive, but business continuity and data recovery is more than that. It’s a business imperative that anyone who

wants to be considered a trusted advisor must engage in to the lasting benefit of their clients. And that is true even on the calmest and sunniest of days.

Source:

Gonsalves, Chris (2012). Need

Sandy to Teach You a Lesson? You Fail. Retrieved 29 November

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SERVICES BE.Cloud _ContinuityCloud Classic & Advantage S3 + Storage Gateway SkyNox

Contract term 1,2,3yr Mo/1,2,3yr 1,2,3yr No Commit - PAYG Monthly

Provide level 1 support YES VAR not MSP YES YES

Minimum contract (GB) 10GB 250GB/usr 250GB None None

24/7/365 Support YES YES YES YES YES

Reporting YES YES YES YES YES

File level YES YES YES YES YES

Image level YES YES YES

Block level YES YES

Retention 90 days Variable Variable Variable Variable

Control panel access YES YES YES YES

Agent required YES YES YES

Agentless YES YES

Compression YES YES YES YES

Compaxion YES

Deduplication YES YES YES

Bandwidth throttling YES YES YES

TECHNOLOGY FEATURES

Encrypted 256bit AES 256bit AES 256bit AES SSL + AES-256 448bit + SSL.

Brandable YES

Bare Metal Restore (BMR) YES YES

Virtual Server (BC) YES YES

Overnight recovery (DR) YES YES YES-BW Req'd YES

Disaster recover solution YES YES YES

Business continuity solution YES YES YES

Multiple datacenters YES YES YES YES

Data redundancy YES YES YES YES

Reseller model YES YES YES YES YES

Service provider YES YES YES YES

VIRTUALIZATION SUPPORT

VMware YES YES YES YES

Microsoft Hyper-V YES YES YES YES

Citrix Xen YES YES YES YES

INGRAM MICRO CLOUD SERVICES BACKUP GUIDE

Confidential and Proprietary information of Ingram Micro Inc. - Do not duplicate without Ingram Micro's express written permission.

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SERVICES BE.Cloud _ContinuityCloud Classic & Advantage S3 + Storage Gateway SkyNox

Contract term 1,2,3yr Mo/1,2,3yr 1,2,3yr No Commit - PAYG Monthly

Provide level 1 support YES VAR not MSP YES YES

Minimum contract (GB) 10GB 250GB/usr 250GB None None

24/7/365 Support YES YES YES YES YES

Reporting YES YES YES YES YES

File level YES YES YES YES YES

Image level YES YES YES

Block level YES YES

Retention 90 days Variable Variable Variable Variable

Control panel access YES YES YES YES

Agent required YES YES YES

Agentless YES YES

Compression YES YES YES YES

Compaxion YES

Deduplication YES YES YES

Bandwidth throttling YES YES YES

TECHNOLOGY FEATURES

Encrypted 256bit AES 256bit AES 256bit AES SSL + AES-256 448bit + SSL.

Brandable YES

Bare Metal Restore (BMR) YES YES

Virtual Server (BC) YES YES

Overnight recovery (DR) YES YES YES-BW Req'd YES

Disaster recover solution YES YES YES

Business continuity solution YES YES YES

Multiple datacenters YES YES YES YES

Data redundancy YES YES YES YES

Reseller model YES YES YES YES YES

Service provider YES YES YES YES

VIRTUALIZATION SUPPORT

VMware YES YES YES YES

Microsoft Hyper-V YES YES YES YES

Citrix Xen YES YES YES YES

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SERVICES CONT. BE.Cloud Cloud Continuity Classic & Advantage S3 + Storage Gateway SkyNox SOFTWARE SUPPORT

Windows YES YES YES YES YES

Linux YES YES YES

UNIX YES YES

Mac (Apple) YES YES YES

Microsoft SQL YES YES YES YES YES

MS Exchange (Store) YES YES YES YES YES

Exchange mailbox Level YES YES YES

Exchange email Level YES YES

HARDWARE SUPPORT

Servers YES YES YES YES YES

Desktops YES YES YES YES* YES

Laptops YES YES YES YES* YES

LAN device YES Supported YES

Seed allowed YES YES YES

PSA | RMM INTEGRATION

Autotask YES YES

Connectwise YES YES

GFIMAX YES

Kaseya YES YES

Labtech YES YES

Level Platforms YES YES

N-Able YES YES

NetEnrich YES

Nimsoft YES

Spiceworks YES

SNMP YES YES

COMPLIANCE

SAS 70 type II (SSAE 16) YES YES YES YES YES

SOC 2 YES YES YES YES

HIPPA YES YES YES YES YES

Confidential and Proprietary information of Ingram Micro Inc. - Do not duplicate without Ingram Micro's express written permission.

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SERVICES CONT. BE.Cloud Cloud Continuity Classic & Advantage S3 + Storage Gateway SkyNox SOFTWARE SUPPORT

Windows YES YES YES YES YES

Linux YES YES YES

UNIX YES YES

Mac (Apple) YES YES YES

Microsoft SQL YES YES YES YES YES

MS Exchange (Store) YES YES YES YES YES

Exchange mailbox Level YES YES YES

Exchange email Level YES YES

HARDWARE SUPPORT

Servers YES YES YES YES YES

Desktops YES YES YES YES* YES

Laptops YES YES YES YES* YES

LAN device YES Supported YES

Seed allowed YES YES YES

PSA | RMM INTEGRATION

Autotask YES YES

Connectwise YES YES

GFIMAX YES

Kaseya YES YES

Labtech YES YES

Level Platforms YES YES

N-Able YES YES

NetEnrich YES

Nimsoft YES

Spiceworks YES

SNMP YES YES

COMPLIANCE

SAS 70 type II (SSAE 16) YES YES YES YES YES

SOC 2 YES YES YES YES

HIPPA YES YES YES YES YES

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AMAZON

Amazon Simple Storage Service (Amazon S3) allows you to

store and retrieve any amount of data at any time, from anywhere on the web. With Amazon S3, you have access to a highly scalable, reliable, fast, and inexpensive data storage infrastructure where you only pay for what you use – backed up by a Service Level Agreement (SLA). This storage infrastructure, provided by Amazon Web Services (AWS), enables you to take advantage of the expertise and economies of scale that Amazon has created supporting its own mission-critical infrastructure.

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BDR Guide AMAZON

Easy to use. Amazon S3 is designed with a simple access via HTTP

and BitTorrent and a straightforward API through REST and SOAP. Customers have reported that they have been able to start using Amazon S3 within minutes or hours.

Flexible. Amazon S3 is accessible to any Internet-connected system

that can use HTTP. There are no requirements on the structure of data stored in Amazon S3. Applications access Amazon S3 from easy to use web service APIs.

Cost-Effective. You pay only for the storage and bandwidth you

use and you benefit from reduced pricing with increased volumes of

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BDR Webinar VaultLogix Symantec AMAZON

CONTACT US

www.ingrammicrocloud.com

Reliable. Amazon S3 stores multiple, redundant copies of your

information so you don’t have to worry about ever losing your master copy.

Scalable and high-performance. Amazon’s massive compute

capacity and storage enables you to scale your application’s storage requirements as your business grows.

Secure. AWS utilizes an end-to-end approach to secure and harden

our infrastructure, including physical, operational, and software

measures. You may transfer data over HTTPS to provide encryption on the wire, or you may choose to encrypt the content and decrypt inside your application. Also, Amazon S3 provides authentication mechanisms to ensure that data is kept secure from unauthorized access. Objects can be made private or public, and rights can be granted to specific users.

Additional Information:

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BDR Guide AXCIENT

Recovery-as-a-Service Solution

Axcient is an entirely new type of cloud platform that eliminates data loss, keeps applications up and running, and makes sure that IT infrastructures never go down. Axcient replaces legacy backup, business continuity,

and disaster recovery products, with a single integrated platform that mirrors an entire business in the cloud making it simple to restore data, failover servers, and virtualize your entire office with a click. Considered the leading Recovery-as-a-Service solution in the

market by industry analysts, Axcient protects companies of all sizes from application downtime and improves business resiliency.

• One single platform for all your data protection and recovery needs. • Built from the ground up as a cloud platform

that is optimized for rapid recovery.

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BDR Webinar VaultLogix Symantec AXCIENT

CONTACT US

www.ingrammicrocloud.com Additional Information: Axcient Brochure Budget Rent-A-Car St. Louis Blues Case Study www.ingrammicrocloud.com

• Hybrid onsite and cloud-based platform for maximum data protection and fast recovery times.

• Rapid block-based replication of physical and virtual environments with built-in data de-duplication and WAN optimization.

• Protection and granular recovery of MS Exchange and SQL servers. • Failover individual servers locally or online and

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BDR Guide

Symantec Backup

Exec.cloud

Get simple; secure online backup and recovery from Symantec, the

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Symantec

SYMANTEC

Automatically protect critical data and gain peace of mind because Symantec Backup Exec.cloud provides a reliable off-site alternative to on-site backup hardware or in many cases unrecoverable tape.

• Backups are stored in off-site data centers and run on a schedule or when file changes happen.

• There is no need to pay for resources to manage and maintain backup hardware or software and all service upgrades are included in the

subscription fee.

• Flexible, scalable, pricing: Subscription includes 24x7 support,

maintenance, and service enhancements. With no per-user licensing fees and usage-based pricing

Additional Information:

Symantec.BE Information

Symantec Backup Exec.cloud Datasheet Technical Product Overview

CONTACT US

www.ingrammicrocloud.com

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BDR Guide VAULTLOGIX

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Symantec

Since 2002, VaultLogix has provided web-based cloud backup

and recovery solutions to resellers in North America. Businesses rely on our military-grade security, data center redundancy, and 24/7 customer support which exceeds the norm for cloud backup and recovery companies.

VaultLogix provides resellers with the ability to offer customers business-class cloud backup and recovery services using your own brand.

We offer special wholesale pricing so that you can set profit margins you require. Our partner portal enables you to create and manage accounts while invoicing your customers using your own brand/logo. Doing business with VaultLogix is easy as we seamlessly integrate with today’s most popular RMM and PSA vendor solutions.

With over 8,000 customers you can trust VaultLogix to secure your customers’ business data.

VaultLogix Offers:

• Partner portal for complete web-based customer management • Automated backup/restore

• Success/failure email alerts

• 256-bit AES military-grade data encryption

VAULTLOGIX

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BDR Guide VAULTLOGIX

• Block-level compression and de-duplication for rapid backup & restores

• Web-based data recovery • Single install per LAN

• User-defined number of backup versions saved • Documented SLA

• 24/7 support telephone and online support • SAS 70 type 2 data centers

Benefits:

• Easy ongoing use with automated backups—no human intervention required

• Immediate offsite data protection

• Customizable configuration to meet your business rules/data needs • Fast backups—never backup the same data twice

• Management and access from anywhere you have an Internet connection

• Profitable, ongoing revenue stream

VaultLogix also supports the widest range of operating systems and applications in the industry including:

• Windows

• Exchange (enterprise and standard) • Microsoft SQL server

• UNIX/Linux • Oracle

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BDR Webinar VaultLogix Symantec VAULTLOGIX • iSeries • Virtual environments

For more information call (800) 705-7057, option 4 or email

[email protected] to speak with a member of the Ingram Micro Cloud Services Data Center Team and ask about

special pricing available between now until the end of the year. If you are currently with a competitor let us know who it is and what your current pricing is to receive a custom contract to transition you over. To request a free trial run, click here.

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BDR Webinar VaultLogix Symantec

About ‘Inexpensive’

Tape Backup

TOP SECRET

A

fter hearing stories of

frustration with tape from several small businesses, I did some number crunching to find out what it really costs the average SMB to manage what was once considered an “inexpensive” method to data backup and recovery. The result may surprise you.

First consider the daily life of

the average SMB IT technician: manually backing up to tape each day, transporting daily backups to an offsite location, etc. Keep these numbers

in mind: the average 2012 U.S. mileage rate is $0.55 cents per mile, the average IT technician makes $33.25 an hour, and a company’s offsite tape storage location should

$14,000+/Year When All is Well

be at least 46 miles away from its office. If it takes that technician one hour to reach your offsite storage location once a day, every day, you’re paying $58.55 a day. Multiply that number by 250 (the number of working days in a year) and your company is spending an additional $14,637.50 a year on tape offsiting alone.

Think you can avoid this cost by hiring an outside service to transport your tapes daily? Not so fast. Some companies can charge as much as $200 an hour, or $25,000 per year, not to mention the risk of possible security breaches and additional downtime while waiting for someone who is not invested in your

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BDR Guide TOP SECRET

company’s success to retrieve the tapes. If you simply reduce your offsiting to once a week, you’re leaving your business vulnerable to greater data loss and downtime when a server fails or other emergency hits. Find out “How Much Downtime Your SMB Can Afford,” and learn the return on investment (ROI) of business continuity before taking such a risk.

Picture this: You’re the head IT technician at a law firm that’s about to start working a high-profile case. A partner and her team of associates and paralegals have worked for several weeks to pull together critical evidence, research and arguments. Then the firm’s main server fails and you’re

expected to restore all the files immediately.

You hit bumper-to-bumper traffic while driving to the offsite location and it takes more than an hour to reach your exit. Upon arriving, you discover that one of the cooling appliances burned out and it’s been an especially hot day. As a result, you spend the next hour collecting the damaged tapes and another 1

$47,800 Each Time Something Goes Wrong

1/2 hours weaving through traffic on your way back to the office. It’s way past the end of the work day when you finally arrive, where you discover that 25% of the

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Symantec

TOP SECRET

files, your company lost at least $12,600 in billable time in one day. Recreating the unrecoverable/lost files would take an additional four days, or at least $47,800 in billable time. You may eventually restore your damaged files, but that

$47,800 hit is unrecoverable.

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The reality is that “inexpensive” tape is now an ironic way to describe something that can be cheap to purchase, but will empty your wallet in the end.

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For more information and pricing, contact Ingram Micro Services. In the U.S.and Canada, call (800) 705-7057, option 4 or e-mail:

[email protected]

Additional information can be found on

www.ingrammicrocloud.com Created by Lead Magz

Ingram Micro Cloud Services Specialists are ready to answer your questions and assist you with your opportunities. Let’s work together. Your success is our success!

BACKUP & DISASTER RECOVERY

BACKUP &

DISASTER RECOVERY

Ingram Micro Cloud Playbook

TABLE OF CONTENTS

TABLE OF CONTENTS

Need Sandy to Teach You a

Lesson? You Fail

F

CONTACT US

Recovery-as-a-Service Solution

CONTACT US

Symantec Backup

Exec.cloud

CONTACT US

About ‘Inexpensive’

Tape Backup

A

$14,000+/Year When All is Well

$47,800 Each Time Something Goes Wrong

CONTACT US