EMBRACING
COMPLEXITY
Xchanging offers domain-centric Business Process Services (BPS) across Finance and Accounting (F&A), Human Resource Management (HRM), CRM & Customer Administration, and Analytics.
We work with some of the leading companies across Real Estate, Healthcare, Mortgage, Energy & Trading, Education, Telecom and Logistics, and more, offering an array of bespoke solutions that allow us to add value to their core operations, e.g.
• within Real Estate we offer Service Charge Management and Lease Abstraction solutions; in Mortgage our solutions include Loan Disbursement, Account Maintenance and Loan Collections;
• in Financial Services we handle securities processing, investment account and fund administration; and • in Insurance we hold a strong position in the London
insurance market where there are currently no other providers and no comparable offerings.
Deploying our deep domain expertise and insights into the specific challenges of your business environment, we partner with you to deliver the best solution for your complex business processes. We deliver these solutions through our global delivery model, effectively addressing your regulatory and other risks and allowing us to offer cost-sensitive solutions.
We use innovative technology and best-in-class process excellence methodologies to create truly integrated solutions. Our experts help you transform your complex back and middle office processes, aiming to optimise your business processes to control costs, reduce risks, strengthen collaboration and increase agility.
ABOVE ALL, WE ENABLE YOU TO FOCUS
ON YOUR BUSINESS GROWTH.
In an increasingly complex and highly regulated world, companies
both large and small are today taking a long, hard look at everything
from operational strategy to risk mitigation processes in order to
drive greater shareholder value.
OUR FOCUS
YOUR GROWTH
OUR VALUE PROPOSITION
• Cost sensitivity
• Deep domain expertise with proven business impact delivered
• Strategic outsourcing experience • Technology enabled processes • Business-led analytics
• Best-in-class process excellence methodologies • Accessibility to management
OUR ASSETS
YOUR ADVANTAGE
With delivery locations across five continents, Xchanging offers you a transformational business partnership model, with economies of scale to underpin best-in-class operations.
We are a challenger brand in the BPS space recognised for our service delivery excellence and our commitment to innovation.
Our approach is never stereotypical. We use our deep domain expertise, creative methodologies and high caliber people to bring innovative services to our customers. Our expertise in BPaaS, Benchmarking Practices, Hosted Solutions, and Analytics helps your business move from driving SLAs to driving outcomes.
So, whatever your organisation needs to accelerate its growth and gain competitive advantage, we provide in the form of expertise and innovation
We use our deep domain
expertise, creative
OUR CUSTOMERS
YOUR PEERS
We work closely with both, large and SMB customers from many sectors, offering world class vertical and horizontal services which utilise innovative technologies to transform complex areas of their business. Our services help, increase the productivity and effectiveness of your back office processes by creating bespoke solutions for specific industry needs.
INFR
ASTR
UC
T
URE AND IT SUPP
OR
T
INSURANCE
Claims Administration Policy Owner Services Accounting Services Specialty Management Services
Premium Processing Services
Underwriter’s Back Office Services
VERTICAL SERVICES
HEALTHCARE
Bill Review Medical Billing & Collection
Provider Maintenance Customer Service Calls Workers Compensation Services Revenue Cycle Management MORTGAGE Application Setup Loan Disbursement/ Administration Loan Account Maintenance Loan Collections Existing Accounts Servicing Lender Services REAL ESTATE Service Charge Management Lease Abstraction TRAVEL, LOGISTICS & SUPPLY CHAIN
Supply Chain Management Customer Management Services Ticketing Services MANUFACTURING New Product Development Supply Chain Management Operational Metrics Process Re-engineering
ENERGY & UTILITIES
Customer Management Services Market Analysis Operational Excellence Management FINANCIAL SERVICES Trade Processing Corporate Events Processing Group Production Reconciliation & Asset Existing Accounts Servicing
Retail Banking Services
PR OCESS RE -ENGINEERING & QU ALIT Y ASSUR ANCE
FINANCE & ACCOUNTING Procure to Pay • Order to Cash • Record to Report • Financial Planning & Analysis
ANALYTICS Strategic Business Analytics • Performance Optmisation Analytics
CRM & CUSTOMER
ADMINISTRATION SERVICES
Inbound & Outbound Contact Centres • Data & Forms Processing Back Office Functions
HUMAN RESOURCE MANAGEMENT
Total Workforce Management • Global Mobility • Learning & Development Employee Services & Rewards • Payroll
BPMS LAYER – WORKFLOWS, BPM TOOLS
HORIZONTAL SERVICES
SECTORS WE SERVE • Aerospace & Defence • Automotive
• Education • Energy & Utilities • Financial Services • FMCG
• Food & Beverage • Healthcare • Insurance Services • Manufacturing • Public Sector • Real Estate • Retail
• Supply Chain & Logistics • Telecommunications • Transportation,
OUR EXPERTISE
YOUR ASSURANCE
Our best endorsement is the savings we generate for our customers through technology infusion, analytics, and innovation:
• A global leader in healthcare and insurance TPA services saw productivity efficiencies of over 60% in 5 years that resulted in an overall cost benefit of over £ 1.3 million
• A global leader in beauty and healthcare products saw productivity efficiencies of over 60% in 5 years that resulted in overall cost benefit of over £ 3.2 million • The world’s largest real estate firm reduced
operational costs by £2 million and delivered £3 million in savings
• A global major in insurance and reinsurance consulting services reduced inefficient paper-driven manual-intensive cycle time for Broker Payables by 72%.
CHALLENGE
To support our client in their aim to reduce operational costs, drive savings and at the same time free-up skilled in-house resources to focus on their core business.
SOLUTION
Xchanging leveraged its strong domain experience in the
property/real-estate industry to add value to the business through processes and technology interfaces covering Service Charge Management (SCM), reconciliations, database maintenance, reporting, insurance claims process.
Drove transformation through:
• Consolidation: of middle office administration activities with that of the back office to avoid duplication
• Automation: through implementation of X-Flow, our proprietary work flow management tool, to streamline operations
• Global Delivery: leveraging cost effective centres in India and Malaysia.
RESULTS
1 Delivered reduced operational costs of £2 million and savings of £3 million over a period of 5 years
2 Reduced administrative time and effort for the client, resulting in more time to focus on their core real estate activities 3 The client realised better scalability and flexibility in operations.
BUILDING A MORE COST-EFFECTIVE
REAL ESTATE BUSINESS
Business Process Services
OVER FIVE YEARS, XCHANGING
REDUCED OPERATIONAL COSTS
BY £2 MILLION AND DELIVERED
CASE STUDY
FIND OUT MORE Transform your business, stimulate growth. Contact us today: AMERICAS
281 Winter Street Suite 380 Waltham, MA 02451 USA Tel: +1 (781) 916 9111
[email protected] EUROPE
34 Leadenhall Street London EC3A 1AX, UK Tel: +44 (0)20 3604 3334 [email protected] ASIA-PACIFIC
Xchanging Towers, SJR iPark, EPIP Area, Whitefield Bangalore - 560 066. India. Tel: +91 (0) 80 - 3054 0000
HOW CAN WE HELP YOU
EUROPE
34 Leadenhall Street London • EC3A 1AX • UK Tel: +44 (0)20 3604 3334 AMERICAS
281 Winter Street Suite 380 Waltham • MA • 02451 • USA Tel: +1 (781) 916 9111
ASIA-PACIFIC
