ADMINISTRATIVE REPORT TO COUNCIL ON
COMMUNICATIONS AND COMMUNITY ENGAGEMENT REPORT
PURPOSE
The purpose of this report is to provide Council with an update on the Communication and Community Engagement (CCE) Division’s activities in 2020, including an engagement a road map, website statistics, social media metrics, and a summary of cyclical programs supported by the CCE Division.
COUNCIL STRATEGIC PLAN
This report supports Council’s strategic priorities and areas of focus regarding:
• Governance and Accountability
- Community Engagement: We are committed to engaging and connecting with Kamloops residents and stakeholders.
SUMMARY
The CCE Division supports the City’s internal departments and helps to ensure that
communication is strategic, tied to organizational goals, and easily accessible by residents and employees. We operate on the principle that open and regular communication with residents is a priority for the City.
CCE is responsible for a wide variety of communications supports for internal City departments, including the following key services:
• strategic communications
- advising on internal and external communications
- supporting project teams with strategic communication advice, tools, planning, and measurements (e.g. in addition to special projects each year, the CCE team also manages strategic communications for more than 90 cyclical or ongoing projects with the intent of sharing information and engaging with residents, businesses, and employees (see Attachment “C”)
- guiding media relations, corporate social media, and strategic communication planning
• public engagement
- supporting project teams in planning and implementing public engagement activities (e.g. open houses, information sessions, stakeholder meetings, notices to residents, surveys, polls)
- supporting the organization with technology and strategy to promote virtual engagement during the pandemic
• creative solutions
- maintaining the City’s brand standards and corporate identity
- designing and producing material to support municipal communication campaigns
• writing and editing
- editing, proofreading, and formatting the City’s corporate documents to ensure they are clear, concise, and consistent and follow corporate standards
• emergency information
- working with the Emergency Operations Centre as Public Information Officers in the event of a crisis and with Kamloops Fire and Rescue in the event of a two-alarm event.
To further address CCE’s public engagement key service, this report provides Council with an update on engagement activities during 2020, website statistics, and social media metrics.
RECOMMENDATION:
For Council information only.
SUPPORTING COUNCIL AND CORPORATE DIRECTION
• Council Policy No. GGA-34, Public Engagement - updated January 12, 2021 DISCUSSION
The City can categorize 2020 public engagement as pre-COVID engagement or COVID engagement. Before the pandemic (pre-COVID), the City executed 30 in-person engagement events in addition to other forms of engagement using online tools.
After the pandemic was declared in March, the City’s primary focus shifted to communicating the impacts of COVID-19 on City operations. Public Health Orders, such as physical distancing requirements and gathering limits, restricted how we were able to communicate important information to Kamloops residents. The City made use of its Let’s Talk platform to provide timely, relevant updates on changes to City operations, including facility and playground closures, and resources from the public health authorities. The City also made use of video as an accessible medium to deliver important updates from the Mayor. The Union of BC
Municipalities recognized the City’s efforts with an Excellence in Governance Award for engagement during a pandemic.
In June, the City sought Council’s direction on resuming engagement for major projects and provided an outline of alternate methods of engagement during the COVID-19 pandemic. The CCE Division, supported by the IT Division, invested in virtual engagement training and software to provide virtual alternatives to in-person engagement and offered training and support to City staff. Using Let’s Talk and Zoom allowed engagement to resume on specific projects as the Province moved into Phase 2 and 3 of its restart plan. The City was even able to host some in-person engagement opportunities in the fall before Public Health Officials reintroduced province-wide restrictions in mid-November.
Overall, the City was able to host a wide range of virtual and face-to-face engagement opportunities throughout the city on numerous topics. These activities are summarized in Attachments “A” and “B”.
The overview in Attachment “A” provides a timeline view of a selection of engagement achieved through meetings, open houses, information sessions, workshops, virtual engagement
opportunities, and Let’s Talk projects. It also identifies some key dates of the COVID-19
pandemic that influenced engagement as well as some of the engagement tools used to support the pandemic communication needs. While it is not an exhaustive list, it signifies the range of engagement objectives detailed on the following page.
Attachment “B” offers a more comprehensive view of a wider range of engagement efforts, including activities to inform the community of important decisions or direction, to advise residents of a situation, or to seek comment on a proposal or process. The engagement summarized in Attachment “B” covers items such as Council Highlights, news releases, social posts, notices to residents, media events, and more.
This year, the City retired its outdated Public Engagement Handbook and updated its Public Engagement Policy to better reflect the principles of the International Association of Public Participation. Each engagement activity conducted by the City follows best practices and
planning steps, and each engagement activity is driven by an objective to empower, collaborate, involve, consult with, or inform the community.
2020 Engagement Locations
In 2020, engagement took place in many locations, including the following:
• online/mobile
• community centres
• arenas
• shopping malls
• hotels
• Blazers games
• City facility meeting rooms
• City Hall
• Council Chambers
• Tournament Capital Centre
Communications and Community Engagement Division
The following are some of the efficiencies created in the CCE Division in 2020. Note: The number of FTEs remain the same as all of the position changes below replaced existing FTEs.
In 2020, we:
• instituted a promise to the public about public participation (P2) based on best practices from the International Association of Public Participation (IAP2)
• completed IAP2 Foundations training for all CCE Advisors
• updated the Council Public Engagement Policy
• increased the amount of in-house printing, which reduced external expenses (e.g. all business cards are now printed at City Hall)
• redesigned capital project signage and initiated a process to print signs in-house
• created a Communications Supervisor position to mentor and guide strategic services provided by the CCE Advisors
• created a design team of two full-time designers who now manage design work in-house, which resulted in significant savings in work previously outsourced
• created a permanent Grants and Awards Specialist position after a one-year trial and currently have $25 million in grant applications awaiting decision
• transitioned the Communications Services Coordinator role to an Editing Specialist to review external documents and maintain style guide and written brand standards
• realigned the CCE Advisor portfolios to better reflect municipal service cycles
• generally increased efficiencies and services through use of City-owned communication tools
City Websites
The City primarily uses two websites to communicate information to the public. The main
website, Kamloops.ca, is for corporate information, while Let’sTalk.Kamloops.ca focuses on City engagement projects.
Kamloops.ca - Key Website Metrics from January 1 to December 31, 2020
Kamloops.ca includes details on Council meetings and agendas, news and events, and departmental information relevant to residents and businesses.
Kamloops.ca Visits
Kamloops.ca 2018 2019 2020
Site visits 837,267 1,110,195 982,675*
Page views 1,863,511 2,199,789 1,868,759*
*Some metrics are lower due to the COVID-19 pandemic when regular activities were
suspended and less traffic was directed to the website. In addition, all COVID-19 information was posted to Let’s Talk.
Referral Sources
The majority of people visited Kamloops.ca through a search engine (65.9%), followed by direct visits (20.3%), referral traffic (7.4%), and social media (5.4%).
The following is a list of the top pages over the past year, excluding the homepage (calculated as a percentage of total visits to the site):
• Traffic Data and Webcams
• Career Opportunities
• Residential Garbage
• Landfills, Recycling & Yard Waste Depot
• Maps & Apps
• Tournament Capital Centre (TCC)
• Skating
• Parks & Recreation
• Activity Guide
• Waste Wise Kamloops App
The following are the most popular search terms:
• jobs
• maps
• noise
• MyCity
• MMCD
• bylaws
• flooding
LetsTalk.Kamloops.ca - Key Website Metrics from January 1 to December 31, 2020 Let’s Talk is an engagement platform that began to be integrated into the City’s public
consultation process in June 2018 to supplement face-to-face consultation and help guide City planning and decision making. This site hosts select topics that have an opportunity for public input.
The Let’s Talk platform is structured to measure engagement-based on actions web visitors take and categorizes these actions in three ways: aware, informed, or engaged. To complement in-person engagement, Let’s Talk employs a variety of engagement tools, including Q&As, open forums, surveys, quick polls, mapping tools, virtual post-it notes, voting, and storytelling.
There were 19 projects featured on Let’s Talk in 2020, including the following:
• COVID-19
• Kamloops Centre for the Arts Referendum
• North Shore Neighbourhood Plan
• Tranquille Road Sanitary Main Upgrade
• EV & E-Bike Strategy
• Zoning Bylaw Review and Update
• Canada Games Aquatic Centre Infrastructure Improvement Project
• Residential Suites Update
• Community Climate Action Plan
• Kamloops Housing Needs Assessment
• Budget Consultation 2020
• Victoria Street West Improvements Project
• Staff Shout Outs
• Why Engage?
• Budget Consultation 2021
• Cemetery Master Plan & Bylaw Update
• Biosolids Management
• Riverside Park Improvements
• Noble Creek Irrigation System LAS
City divisions with projects represented on Let’s Talk in 2020 included the following:
• Finance Services
• Recreation, Social Development, and Culture
• Streets and Environmental Services
• Utility Services
• Capital Projects
• Parks and Civic Facilities
• Planning and Development
• Engineering (Traffic and Transportation)
• Community Planning and Sustainability
• Communications and Community Engagement
• Administration Website Visitors
LetsTalk.Kamloops.ca 2019 2020
Site visits 42,894 96,323
Page views 109,109 177,333
Aware visitors 22,371 62,143
Informed visitors 8,834 13,866
Engaged visitors 2,333 1,621*
Key metrics are for January 1 to December 31 each year.
Aware: visitors who viewed multiple projects on the website
Informed: visitors who viewed a video or downloaded a document or other educational resources on the website
Engaged: visitors who interacted with the engagement tools on the website, such as those who participated in a survey or contributed an idea. For 2020 the majority of the projects didn’t allow for deep engagement because of the pandemic.
*COVID engagement was for information sharing only and was not designed for public to affect decisions/provide input into decisions.
Referral Sources
The majority of people visited Let’s Talk directly by typing in the URL (46.2%), followed by search (38.8%), social media (8.4%), and referral traffic (5.1%).
The following is a list of the top projects over the past year in relation to informed and engaged participants (calculated as a percentage of total visits to the project):
• COVID-19
• Kamloops Centre for the Arts Referendum
• North Shore Neighbourhood Plan
• Tranquille Road Sanitary Main Upgrade
• EV & E-Bike Strategy
• Zoning Bylaw Review & Update
• Canada Games Aquatic Centre Infrastructure Improvement Project
• Residential Suites Update
The following are the most popular engagement tools:
• News Feeds: 3,390 visits
• Surveys: 1,460 submissions
• Quick Polls: 286 responses
• Forums: 266 contributions
• Places (Mapping): 198 pins
The following are the most popular information widgets:
• Photo and video views: 6,770
• Document downloads: 4,900
• Frequently Asked Questions review: 1,170 Social Media Engagement
The City continues to maintain and grow a strong social media presence through Facebook, Twitter, Instagram, and LinkedIn.
From January 1 through December 31, 2020:
• Facebook followers increased by 695 (from 6,686 to 7,381)
• Facebook reached 1,055,478 users (the number of people who had any content from the City show up in their newsfeed, including posts, check-ins, ads, and more)
• Facebook had 1,185,972 total impressions (the number of times any content from the City entered a person’s screen, including posts, stories, check-ins, and ads)
• Twitter followers increased by 444 (from 9,586 to 10,030)
• Twitter generated 1,083,255 impressions, 19,893 engagements, and 1,090 retweets Instagram
• total Instagram followers: 5,838
• Instagram posts generated 541,530 impressions and 5,563 interactions LinkedIn
• total followers: 3,269
• LinkedIn posts generated 92,407 impressions and 6,600 interactions (likes, shares, video views, clicks, and comments)
Cost of In-Person Public Engagement
As discussed in the Summary section of this report, CCE supports engagement efforts that are led by City departments. CCE supports the organization by providing strategic advice,
advertising solutions, hosting and facilitation support, and event coordination when needed.
Attachment “B” lists 39 in-person engagement events (open houses, workshops, and neighbourhood meetings that included hard and soft costs). The estimated City-wide cost to host these in-person events is approximately $52,767. This estimate includes hard costs such as refreshments, room and equipment rentals, advertising, display boards, facilitators,
livestreaming, and other associated expenses. Public health restrictions reduced refreshment costs but increased costs for materials such as masks, pens, and other accommodations to prevent transmission. The soft costs in this estimate include staff time to attend/work the events.
2020 Engagement Costs
In-Person engagement (39 events) $52,767 Kamloops.ca hosting and support 10,000 Let’s Talk Kamloops licence and support 18,000
Total $80,767
Engagement Stats At-a-Glance
2019 2020
Facebook impressions 2,528,849 1,185,972*
Twitter impressions 938,353 1,083,255
Instagram impressions - 541,530
LinkedIn impressions - 92,407
Kamloops.ca visits 1,110,195 982,675
Let’s Talk Kamloops visits 42,894 96,323
Kamloops.ca page views 2,199,789 1,868,759
Let’s Talk Kamloops page views 109,109 177,333
Open houses and neighbourhood meetings 50 39
Online engagement projects 24 19
News releases issued 110 149
*Some metrics are lower due to the COVID-19 pandemic, when regular engagement and social sharing activities were suspended.
Author: K. Rodrigue, Communications Supervisor W. Heshka
Communications Manager
Approved for Council KR/kjm
Attachments
Tranquille Road Sanitary Main Upgrade
Information Session, Let's Talk Sports Centre Lounge CAPITAL PROJECTS
Victoria Street West Improvement Project
Let's Talk
CAPITAL PROJECTS
Kamloops Centre for the Arts Referendum
Info Sessions (12), Let’s Talk ADMINISTRATION
INFORM
Home Energy Retrofit Pilot Project (Renovate Smart)
Application - Kamloops.ca SUSTAINABILITY
JANUARY FEBRUARY MARCH APRIL JUNE
MAY
Budget 2020
Meeting Valley First Lounge CORPORATE SERVICES
INVOLVE
INVOLVE
Kamloops Housing Needs Assessment
Workshop, Focus Groups, Let's Talk Valley First Lounge
SOCIAL DEVELOPMENT INVOLVE
Neighbourhood Association Spring Forum
Meeting Valley First Lounge SOCIAL DEVELOPMENT Blazers G
ames (3) Aber
deen M all BCLC
City Staff (4) Valley F
irst L ounge Spor
ts Centre L ounge (2)
INFORM INFORM
INFORM
INFORM
Stay Active Eat Healthy
Tasting Events (2) Tournament Capital Centre RECREATION, HEALTH & WELLNESS
CONSULT
CONSULT
Spring Freshet
Media Events (2) CIVIC OPERATIONS
INFORM
Snowbirds Tragedy
Media Event ADMINISTRATION
INFORM Riverside P
ark City Hall
COVID-19
Pandemic Declared March 11, 2020
COVID-19
Restart Plan Phase 2 Begins May 19, 2020
COVID-19
Restart Plan Phase 3 Begins June 24, 2020
COVID-19
Restrictions on Businesses Introduced March 21, 2020
Canada Games Aquatic Centre Infrastructure Improvements
Let’s Talk
CAPITAL PROJECTS INFORM
COLLABORATE
Watershed Master Plan
Online Survey CIVIC OPERATIONS
INVOLVE
Budget 2021
Let’s Talk
CORPORATE SERVICES INVOLVE
Arena Safety Week Celebration
Media Event Sandman Centre CIVIC OPERATIONS
EV and E-Bike Strategy
Open Houses (2), Survey, Let's Talk
Valley First Lounge SUSTAINABILITY
Community Climate Action Plan
Open Houses (3), Virtual Engagement Session, Let's Talk SUSTAINABILITY
Zoning Bylaw Review & Update
Information Sessions (2), Virtual Engagement Session, Let's Talk PLANNING AND DEVELOPMENT
Cemetery Master Plan
Let’s Talk, Survey CIVIC OPERATIONS
Riverside Archaeological Assessment
INFORM
INFORM Renovate Smart
Kamloops
INFORM
Noble Creek
INFORM
Keep Rolling Kamloops
Event
Transit Exchanges (3) TRANSIT
INFORM
SEPTEMBER OCTOBER NOVEMBER DECEMBER
AUGUST
JULY
North Shore
Neighbourhood Plan
Open Houses (2) Holiday Inn
Yach t Club
Zoom
Renovate Smart Kamloops
Virtual Carbon Accounting Workshop
Zoom
SUSTAINABILITY INFORM
Zoom Yach
t Club
COVID-19
Province-Wide Gathering Restrictions Reintroduced November 20, 2020
CONSULT
COLLABORATE
North Shore
Neighbourhood Plan
Design Charrettes (2) Holiday Inn
COMMUNITY PLANNING
North Shore
Neighbourhood Plan
Virtual Design Charrette Zoom
COLLABORATE CONSULT
CONSULT INVOLVE
COVID-19 Pandemic March–December
COLLABORATE
Response for
Vulnerable Populations
Conference Calls SOCIAL DEVELOPMENT
Updates
Let’s Talk - News Feed, Videos, Mapping, Stories City Hall Media Events (6)
Videos (15)
Employee Updates - Emails, FAQs ADMINISTRATION
INFORM
LEVEL OF
ENGAGEMENT PUBLIC* PARTICIPATION GOAL PROMISE TO THE PUBLIC* EXAMPLES
INFORM
One-way communication providing balanced and objective information to assist understanding about something that is going to happen or has happened.
We will keep you informed.
• Advising the community of a situation or proposal.
• Informing on a decision or direction.
• Providing advice on an issue.
• No response is required, although people are free to seek a further level of participation.
CONSULT
Two-way communication designed to obtain public feedback about ideas, including rationale, alternatives, and proposals to aid in decision making.
We will keep you informed, listen to and acknowledge concerns and aspirations, and provide feedback on how public input influenced the decision.
• Seeking comment on a proposal, action, or issue.
• Seeking feedback on a service or facility.
• Requiring a response but limited opportunity for dialogue.
• Option for people to seek a further level of participation.
INVOLVE
Participatory process designed to help identify issues and views to ensure concerns and aspirations are understood and considered prior to decision making.
We will work with you to ensure that your concerns and aspirations are directly reflected in the alternatives developed, and we will provide feedback on how public input influenced the decision.
• Involving the community in discussion and debate.
• Ensuring informed input through briefings and information.
• Adopting a more personal and innovative approach through in-person contact and meetings/sessions that encourage participation.
• Involving stakeholders at different times in the planning process (e.g. keeping them informed and enabling further comment).
COLLABORATE Working together to develop understanding of all issues and interests with the intent to work out alternatives and identify preferred solutions.
We will look to you for advice and innovation in formulating solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.
• Establishing a structure for involvement in decision making (e.g. committee).
• Enabling ongoing involvement and keeping informed.
• Allocating responsibility in achieving initiatives.
EMPOWER Empowering the community to develop solutions
and implement them. We will implement what you decide.
• Establishing a process that allows the public to make an informed decision.
• Placing the final decision making in the hands of the public through a vote/referendum.
References: IAP2 Spectrum of Public Participation. *Public refers to audiences being engaged.
Open Houses | Information Booth and/or Sessions | Stakeholder Meetings | Community Meetings Advisory Meetings/Working Groups | Panels | Charrettes | Surveys, Polls, Other Research | Council Highlights
Press Releases | Social Media Posts | Notices to Residents | Notices to Motorists | City Page | Advertising
METHODS OF ENGAGEMENT
For more information on the latest engagement initiatives and events, visit
Public Engagement 2020
LEVEL Q ACTIVITY DATE LOCATION METHOD CITY DIVISION LEAD
Inform Q1 City Services Education January-March Print City Page Administration
Inform Q1 Love Food Hate Waste January-March Online: Instagram, Twitter, Facebook Social Media Sustainability
Inform Q1 Council Highlights January-March Online Newsletter Legislative Services / Administration
Inform Q1 Canada Games Aquatic Centre Infrastructure Improvements January-March Online: Let's Talk Q&A Capital Projects
Inform Q1 Kamloops Centre for the Arts Referendum January Online News Release Administration
Inform Q1 Kamloops Centre for the Arts Referendum January Online: Let's Talk Multimedia Administration
Inform Q1 Kamloops Centre for the Arts Referendum Information Sessions January City Facilities Meeting Administration
Inform Q1 Kamloops Centre for the Arts Referendum Information Booth January Sandman Centre, Blazers Concourse (2 dates) Booth Administration
Inform Q1 Arena Safety Week February Sandman Centre Event Arenas
Inform Q1 Wood Stove Rebate Program February Online News Release Sustainability
Inform Q1 Wood Stove Rebate Program February Online Social media Sustainability
Inform Q1 Kamloops Centre for the Arts Referendum Information Booth February Sandman Centre, Blazers Concourse Information Administration
Inform Q1 Kamloops Centre for the Arts Referendum Information Booth February Aberdeen Mall Information Administration
Involve Q1 Kamloops Centre for the Arts Referendum Information Session February Valley First Lounge, Sandman Centre Open House Administration Involve Q1 Kamloops Centre for the Arts Referendum Information Booth February Sports Centre Lounge, McArthur Island Open House Administration
Inform Q1 Kamloops Centre for the Arts Referendum Information Sessions February City Facilities Meeting Administration
Inform Q1 Kamloops Centre for the Arts Referendum Information Sessions February BCLC Meeting Administration
Inform Q1 Kamloops Centre for the Arts Referendum February Online News Release Administration
Inform Q1 Home Energy Retrofit Pilot Project February Online News Release Sustainability
Inform Q1 Home Energy Retrofit Pilot Project February Online Social media Sustainability
Involve Q1 Home Energy Retrofit Pilot Project February Online Application Sustainability
Inform Q1 EV-E-bike Strategy February Online: Let's Talk Multimedia Sustainability
Inform Q1 EV-E-bike Strategy February Online News Release Sustainability
Inform Q1 EV-E-bike Strategy February Online Social media Sustainability
Consult Q1 EV-E-bike Strategy Survey (3 versions) February Online Survey Sustainability
Consult Q1 EV-E-bike Engagement Session February Valley First Lounge, Sandman Centre Open House Sustainability
Involve Q1 Budget Consulatation 2020 February Sports Centre Lounge, McArthur Island Open House Corporate Services
Inform Q1 City Services Education February City Newsletter Utility Notice Insert Finance
Inform Q1 Stay Active Eat Healthy Information Booth March TCC Information Recreation
Consult Q1 Neighbourhood Association Spring Forum March Valley First Lounge, Sandman Centre Meeting Social Development
Inform Q1 Tranquille Road Sanitary Main Upgrade Information Session March Sports Centre Lounge, McArthur Island Open House Capital Projects
Inform Q1 Tranquille Road Sanitary Main Upgrade Information Session March Online: Let's Talk Enewsletter Capital Projects
Inform Q1 Victoria Street West Improvement Project March Online: Let's Talk Enewsletter Capital Projects
Consult Q1 Kamloops Housing Needs Assessment March Online: Let's Talk Survey Social Development
Involve Q1 Kamloops Housing Needs Assessment March Valley First Lounge, Sandman Centre Focus Groups Social Development
Involve Q1 Kamloops Housing Needs Assessment March Valley First Lounge, Sandman Centre Workshop Social Development
Inform Q1 COVID-19 March Online: Let's Talk News Feed; Mapping Administration
Inform Q1 COVID-19 March Online Video Administration
Inform Q1 COVID-19 March Online News Release Administration
Inform Q1 COVID-19 March Media Event News Conference Administration
Collaborate Q1 COVID-19 Housing Response March Conference Calls Meeting Social Development
Involve Q2 Community Climate Action Plan March Online: Let's Talk Forum, Q&A Sustainability
Inform Q2 City Services Education April-May Print City Page Administration
Inform Q2 Spring Freshet: Flood Preparations April-June Online: Instagram, Twitter, Facebook Social media Civic Operations
Inform Q2 Tranquille Road Sanitary Main Upgrade Updates April-June Online: Let's Talk Enewsletter Capital Projects
Inform Q2 Tranquille Road Sanitary Main Upgrade Updates April-June Online Multimedia Capital Projects
Inform Q2 Council Highlights April-June Online Newsletter Legislative Services / Administration
Inform Q2 Canada Games Aquatic Centre Infrastructure Improvements April-June Online: Let's Talk Q&A Capital Projects
Inform Q2 COVID-19 April-June Online: Let's Talk News Feed; Mapping Administration
Inform Q2 COVID-19 April-June Online Video Administration
Inform Q2 COVID-19 April-June Online News Release Administration
Inform Q2 COVID-19 April-June Media Event News Conference Administration
Collaborate Q2 COVID-19 Housing Response April-June Conference Calls Meeting Social Development
Inform Q2 COVID-19 City Hearts Campaign April-June Online, Print, Signage Multimedia Administration
Inform Q2 Love Food Hate Waste April-June Online: Instagram, Twitter, Facebook Social Media Sustainability
Inform Q2 Asphalt Resurfacing Program April-June Online News Release Capital Projects
Inform Q2 Property Taxes/ HOG Education - Ways to Pay / Claim May-June Online News Release Corporate Services
Inform Q2 Property Taxes/ HOG Education - Ways to Pay / Claim May-July Online; Print Multimedia Corporate Services
Inform Q2 Property Taxes/ HOG Education - Ways to Pay / Claim May Online Social media Corporate Services
Inform Q3 COVID-19 July-September Online News Release Administration
Collaborate Q3 COVID-19 Housing Response July-September Conference Calls Meeting Social Development
Inform Q3 COVID-19 Keep Rolling Kamloops Campaign July-September Online, Print, Signage, Bus Benches Multimedia Transit
Inform Q3 Canada Games Aquatic Centre Infrastructure Improvements July-September Online: Let's Talk Q&A Capital Projects
Inform Q3 Asphalt Resurfacing Program July-September Online News Release Capital Projects
Involve Q3 Cemetery Master Plan July-September Online: Let's Talk Survey; Poll Civic Operations
Involve Q3 Cemetery Master Plan July-September Online Social Media Civic Operations
Involve Q3 Cemetery Master Plan July-September Online News Release Civic Operations
Collaborate Q3 North Shore Plan July-September Online: Let's Talk, Survey Monkey Survey, Map Pin Drop Community Planning
Inform Q3 City Services Education July-September Print City Page Administration
Inform Q3 Residential Suites July-September Online: Let's Talk Enewsletter Community Planning
Inform Q3 Virtual Canada Day July Online Event w/ TK Multimedia Community Events
Inform Q3 Annual Report July Online; Print Multimedia Administration
Consult Q3 Kamloops Housing Needs Assessment July Online Virtual Open House; Live Chat Social Development
Involve Q3 Watershed Master Plan August Online (Survey Monkey) Survey
Inform Q3 City Services Education August City Newsletter Utility Notice Insert Finance
Involve Q3 Community Climate Action Plan September-October Online: Let's Talk, Survey Monkey Survey, Q&A, Quick Polls Sustainability Inform Q3 Household Hazardous Waste - Awareness and Roundup Event September-October Online, Print News Release, Multimedia Civic Operations
Inform Q3 Property Taxes extended deadline September Online News Release Corporate Services
Inform Q3 Property Taxes extended deadline September Online; Print Multimedia Corporate Services
Inform Q3 Property Taxes extended deadline September Online Social media Corporate Services
Inform Q3 COVID-19 BC Transit Mask Awareness/Giveaway September Transit Exchanges Handing out masks Transit
Inform Q3 Residential Suites September Online Video Community Planning
Inform Q3 Sustainability Education September Online Newsletter Sustainability
Inform Q3 Riverside Archaeological Assessment September Riverside Park Media Event Administration
Inform Q4 Pumpkin Composting (in lieu of Pumpkin Smash) October-November Online, Print Multimedia Civic Operations
Inform Q4 Council Highlights October-December Online Newsletter Legislative Services / Administration
Inform Q4 Canada Games Aquatic Centre Infrastructure Improvements October-December Online: Let's Talk Q&A Capital Projects/Community & Protective Services
Inform Q4 Tranquille Road Sanitary Main Upgrade Updates October-December Online: Let's Talk Enewsletter Capital Projects
Inform Q4 Tranquille Road Sanitary Main Upgrade Updates October-December Online Multimedia Capital Projects
Inform Q4 City Services Education October-December Print City Page Administration
Inform Q4 COVID-19 October-December Online: Let's Talk News Feed; Mapping Administration
Inform Q4 COVID-19 October-December Online Video Administration
Inform Q4 COVID-19 October-December Online News Release Administration
Collaborate Q4 COVID-19 Housing Response October-December Conference Calls Meeting Social Development
Collaborate Q4 North Shore Plan - Stakeholders October Online, In-person Workshops, Neighbourhood walks Community Planning
Collaborate Q4 North Shore Plan - Public October Holiday Inn Open Houses Community Planning
Consult Q4 Zoning Bylaw Update October Online: Let's Talk Survey, Q&A, Interactive Map Planning and Development
Consult Q4 Zoning Bylaw Update- Stakeholders October Yacht Club Workshops Planning and Development
Consult Q4 Zoning Bylaw Update- Public October Yacht Club, Online Info Sessions Planning and Development
Inform Q4 Waste Reducton Week October Online Multimedia Civic Operations
Consult Q4 Community Climate Action Plan - Stakeholders October Online Zoom Workshops Sustainability
Consult Q4 Community Climate Action Plan - Public October Yacht Club, Online Open Houses Sustainability
Inform Q4 Memorandum of Understanding with TRU October TCC Media Event Administration
Inform Q4 Noble Creek Irrigation System October Online Zoom Civic Operations
Inform Q4 Renovate Smart Kamloops November-December Online, Print Multimedia Sustainability
Inform Q4 Dog Licence Renewal November Online; Print News Release Bylaws
Inform Q4 Dog Licence Renewal November Rack Card Dog Licence Renewal Letter Bylaws
Involve Q4 Budget Consultation 2021 November Online: Let's Talk Q&A; Poll Corporate Services
Inform Q4 Renovate Smart Kamloops November Online News Release Sustainability
Inform Q4 City Services Education November City Newsletter Utility Notice Insert Finance
Collaborate Q4 North Shore Plan - Design Charrette November Holiday Inn, Online (Zoom) Charrette Workshops Community Planning
Inform Q4 Budget Videos December online Multimedia Corporate Services
Inform Q4 Canada Games Aquatic Centre Infrastructure Improvements December Online News Release Capital Projects
Inform Q4 2021 City Calendar December Print Calendar Solid Waste, Sustainability, Environmental Services
Inform Q4 Recycling-Give Less Garbage Campaign December Online Multimedia Solid Waste
Project Dept. Month
JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Exemplary Service Awards ADM
Literacy Week CPS
Snow Clearing OPS
Winter Curbside Collection OPS
Family Day CPS
Budget CS
Utility Newsletter CS
Arena Safety Week OPS
Activity Guides (Spring/Summer, Fall, Winter) CPS
Earth Hour DES
Free Landfill Day OPS
Yard Waste Sites Opening OPS
Streets - Street Sweeping OPS
Streets - Line Painting OPS
Streets - Potholes OPS
Streets - Crack Sealing OPS
Freshet OPS
Catch Basins OPS
Volunteer BBQ ADM
Boogie the Bridge CPS
Law Day CPS
Tree Coupons DES
Green Living Expo DES
Bear Smart OPS
International Museum Day CPS
Emergency Services Day CPS
Water Restrictions DES
NAOSH Week HRS
Public Works Week (every other year) OPS Spray Parks (open and close) OPS
Annual Report ADM
National Indigenous Peoples Day ADM
Property Taxes/eHOG CS
BC Lions Training Camp/Expo CPS
Teddy Bear Picnic CPS
Seniors Picnic CPS
National Health and Fitness Day CPS
Bike to Work Week CPS
Clean Air Day DES
Hazardous Household Waste Day OPS
Lane Maintenance OPS
Canada Day CPS
Music in the Park CPS
National Drowning Prevention Week CPS
Buskers Festival CPS
Wildlife Speaker Series CPS
TCC Maintenance Shutdown CPS
Ribfest/Hot Nite CPS
Hot Nite Electric Avenue DES
Annual Calendar ADM
Culture Days CPS
GoByBike Week CPS
Employee Logowear CPS
Tax Sale CS
World Rivers Day DES
Transit Back to School Service Levels DES
Fire Prevention Week CPS
Social Planning Grants CPS
Wellness Month CPS
Dog Licences CPS
Pedestrian Safety DES
Waste Reduction Week DES
HallowGreen OPS
Pumpkin Smash OPS
Remembrance Day ADM
Choral Rhapsody CPS
Seniors Lights Tour CPS
Wood Stove Rebate Program DES
Westsyde Pool Maintenance Shutdown CPS
Business Licences DES
Stuff a Bus DES
Give Less Garbage OPS
Christmas Tree Recycling OPS
Recreation Programming CPS
Affordable Housing CPS
Safe and Secure Kamloops CPS
Fire Prevention CPS
Facility Hours/Rate Changes CPS
Council Meetings CS
myKamloops App CS
Healthy Landscapes DES
Transit (Service/Rate Changes) DES Traffic/Transportation (Kammute) DES
Bring Your Own DES
Idle Reduction DES
Love Food Hate Waste DES
Career Opportunities HRS
We Are Kamloops Videos HRS
Staff Shout Outs HRS
Capital Projects OPS
Local Roads OPS
City Services, programs, and events that occur every calendar year are listed below by project name, department responsible, and what month of the year they occur in. Communications and Community Engagement supports public communications of these by various engagement methods.
