Objectives
This presentation will review the following features: • How to Log in to Provider Express
• Retrieve a forgotten password • Update an expired password • First-time User access
Log In
Log In
• Click on Log In from the home page to display the login screen
• Input a valid User ID and
Password then click the [Log In] button
• If you have password issues, you can click on the Forgot your
Log In –
Forgot Your Password
• Clicking on the Forgot
Your Password link will
display this screen
• Respond to the security question on file
• Type the New Password information
• Click the
Log In –
Updating an Expired Password
• If users receive a system message “Your password has
expired…” they are prompted to change their password
• For security reasons, passwords need to be changed every 90 days • To update your
password, type a New Password that meets all requirements
• Review and check the agreement box
First-time Users
•
To register for a Login ID for the first time, click on the
First-time Users
First-time Users
Request a Login ID by following these steps: 1. Select User Type
2. Enter Provider information
3. Select Role of user
4. Enter Security code
First-time Users – Login ID Registration
• Continue the Registration process by confirming that the correct provider name displays and then fill in all required fields
Required Information: 1. Set up a User Name
2. Select a password
3. Create Security Questions
4. Provide contact name & email
Administrator-level Access
• Administrator-level account holders have access to the Manage Users feature in My Provider Express
• Access Manager Users to set up additional users:
Administrator-level Accounts: Add New User
Administrator-level Accounts: Add New User (cont’d)
Follow these steps to add new users:
• Provider Express will display a confirmation message to indicate that
1. Fill in first and last name
2. Enter and confirm the email address for the new user
3. Assign user role as “Delegate” or “Administrator” as appropriate
4. Select the secure Transactions appropriate for the person’s job function
5. Click the “Create” button
Administrator-level Accounts: Add New User (cont’d)
• New users will receive an email inviting them to complete their registration on Provider Express
Additional “Manage Users” features
• Administrator-level account holders may also access the Manage Users feature to:
– Lock and unlock user accounts
– Change access to Provider Express secure Transactions – Adjust a user’s role (Administrator or Delegate)
Additional “Manage Users” features
Administrator-level account holders may update user settings in several ways:
• Add or remove access to
Provider Express Transactions
• Change role of user (Delegate or
Administrator account type)
• Lock an account by selecting “Yes”
or Unlock by selecting “No”
• Click “Update” when complete
