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Always there to help you…
With the emergence of specialized
technol-ogies such as network remote access,
Vir-tualization, Intranets and Extranets,
wire-less networks, specialized applications and
Smartphones devices, the needs for
tech-nical assistance have increased tenfold over
time.
More technologies, more efficiencies and…
a greater need for support.
CDMS answers thousand of support
calls every month. The reliable, efficient,
knowledgeable and bilingual (French,
English) CDMS support team is able to find
solutions to all of your technical issues in
very short order.
Bilingual technical help desk 24/7/365
Office assistance (Microsoft Office)
Level 1, 2 and 3 technical assistance
Remote assistance
Remote application installation and
configu-ration
Password resetting
Support on peripheral (Smartphones,
print-ers, projectors, tablets, routprint-ers, firewalls,
etc.)
HELP DESK
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Response time less than 60 seconds
Abandon rate less than 5%
Level 1 resolution rate 85% and
high-er
Average time on the phone lower
than 7 minutes
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Always available (24/7/365)
Bilingual
Cost per usage
HOSTED A
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Focusing on what we do best…
Files, databases and email server…
Switches, data concentrators and
routers… Relief plan, off-site backup and
computer security…”
Leave the “specialty work” to the
“specialists”. Sit back and leave the driving
to us!!
CDMS Hosting services allow you to
ac-cess a very sophisticated computerized
infrastructure without having to pay the
high price. With this service you will
ac-cess many others.
A secured data centre with a controlled tem-perature computer room, a FM-200 gas activated system against fire, a security control through access card and video-monitoring, a power supply system without cut-offs including a genera-tor and network connections and high volume Internet access through optical fibre layout; 24/7/365 network monitoring by a very highly skilled technical team;
File availability any time and from anywhere; Scalable service able to adjust to the growth or the downsizing of your company;
Expert service with experienced technicians at workstations, servers, backups and applications levels along with network and security specialists; A call centre always available to provide support; Protection against virus and spam;
Secured environment through firewalls and agreements in accordance with laws regarding the protection of confidential information; Daily and full data backup as part of a major relief plan in case of disaster.
HOSTING
CHARACTERISTICS
Security: FM-200, access card, video-monitoring, firewalls, anti-virus, anti-spam
Reliability: Redundancy of power supply, generator, Internet connection on optical fibre, backup Flexibility: Scalable and always available…
CHARACTERISTICS
Ideal EDP environment
Managed by specialists
Cost according to usage
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We are always there to help you
out
Needs for assistance have multiplied in the
past years with the advent of services such
as remote access, intranets, specialized
applications and tools like Smartphones
(iPhone, Android, Blackberry, Etc.)
There are numerous and more and more
efficient technologies but they also require
greater support!
In fact, CDMS responds to thousand of
support calls each month thanks to a solid,
reliable and bilingual (English, French) team
answering all your computer related
ques-tions within a minimum timeframe.
Multilingual technical assistance centre avail-able 24/7/365
Office automation assistance (Microsoft Office)
Technical assistance (Level 1 [phone support], Level 2 [workstation support], and Level 3 [servers, networking and security support])
Website hosting and creation
Outsourcing
Applications and data hosting
Training and follow-ups
Computer project management
Remote access troubleshooting
Remote application installation and configu-ration
Password resettingIT SERVICES MANAGEMENT
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Technical & office automation assistance
Solution drafting and budget analysis
Remote monitoring (servers, networks,
firewalls, anti-virus and backups)
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Always available (24/7/365)
EDP Environment's increase in
perfor-mance and reliability
45 specialists in all areas of expertise
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Houston, we’ve got a solution...
The owners and administrators of companies using IT for their files, their accounting, their correspondence and databases understand that security and availability of their data is directly related to the welfare of the company. Risk management involves the implementation of a recovery plan in case of failure or disaster where the backup data is an integral part.
The Online Backup Service from CDMS meets two essential criteria of a recovery plan in case of failure;
daily backup;
a backup outside the company premises. With this reliable, fast, simple and inexpensive service, you can avoid, for sure, the inconvenience of not finding your valuable data in case of failure ...
Backup workstations & Servers;
Operating system support: Windows, Linux, Mac OSX 10.x,Free BSD 5.4 and above;
Intuitive & user friendly interface works from within yourbrowser!
Incremental backups supported: backs up only changes infiles and not the entire file every time. This saves bandwidth and time;
Automatically detects changes in files and/or directories andbacks up accordingly;
Military strength (up to 448 bit) encryption of your databefore it leaves your machine!
Powerful Compression;
Easy & powerful backups for MS Exchange Server, MS SQLServer & MySQL;
Daily verification by our experts.ONLINE BACKUP
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Daily backup
Secure
Intuitive and user friendly
Detail reporting
Economic
Daily verification by our experts
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25GB package: $50/month
50GB package: $2/GB/month
100GB package: $1.75/GB/month
250GB package: $1.50/GB/month
500 GB package: $1.00/GB/month
1TB package: $0.75/GB/month and less.
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REMOTE MANAG
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Remote assistance and
monito-ring services « To be or not to
be...» on the spot, next to you…
One of the most revolutionary changes intro-duced by the new computer technologies is without a doubt the possibility to achieve re-mote operations efficiently and to offer a quality of services equal to those performed by on the spot teams. As for supervision of computer systems and internal and telecommunication networks within a company, this new capacity to respond remotely and instantly to all impera-tives, 24 hours per day and 365 days per year, offers great economic and logistical advantages. With such sophisticated tools, CDMS can cap-ture alerts from your essential equipment and instantly establish problem solving control pro-cedures and corrective measures, and this, even before any of the users are able to detect signs of failure.
Consequently, this service offers peace of mind and warrants network and equipment reliability and performance.
Real time server control Real time firewall control
Real time internal and external connections control
Daily backup control
Daily equipment event log control Periodical anti-virus & anti-spam controls Off-period equipment maintenance and updates
REMOTE MANAGEMENT
CHARACTERISTICS
Servers and network controls
Firewall controls
Backup controls
Anti-virus and anti-spam controls
CHARACTERISTICS
EDP Environment's increase in
per-formance and reliability
Network maintenance during off-peak
periods
End of computer shutdowns
ADVANTA
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OUTSOURCING
Do more with less
Increase productivity. More goods and
services, more wealth while using less and
less energy and resources. This is what
technological research is aiming at and so is
most of the science. Now please take into
account what those researches have
brought in terms of changes in ways to
operate your company and your own daily
working habits. Your goal is to make sure
your productivity increases without any
interruption. You maintain standards of
conduct which are strict as far as managing
expenses and costs of all sorts. You are
aware that your IT investments represent a
major share of your budget with a resale
value nearly null. Finally, those operating
these IT are very costly. Consequently,
why not produce goods and services in
greater quantity and generate more wealth
by focusing on your expertise. Entrust
CDMS with everything else. It will be much
less costly and certainly more productive
for your company. We can prove it to you.
Multilingual technical assistance centre available 24/7/365
Integrated management of computer populations (from the beginning till the end of the cycle) Routine and specialized operation management Microsoft network administration (Gold Micro-soft partnership certification)
Network architecture and infrastructure Computer security and network protection Project management
Response planning in case of disaster Remote supervision
