Mitel
Performance Analytics
•
Mitel Performance Analytics: Service Quality Matters
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MPA Plus: Advanced Enterprise Features
•
Fault & Performance Management Features
•
MPA Service Tiers
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Key Benefits
•
Customer Success
•
Resources & Roadmap
•
How to Buy
Service Quality Matters!
Poor Service
Quality
Depletes IT
Resources
Fixing Costs
Time & Money
Source Hard
To Pinpoint
Find & Fix Network Problems
Where’s the problem?
What looks like a Mitel voice
quality problem usually isn’t.
Network Management +
UC Management =
Simplify
management of
large, multi-node
networks
IT Resources
Proactive Support for Business Success
PROBLEM
Fault & Performance Management software
for Mitel business communications solutions.
Detect & address problems BEFORE they impact the user
Lower support costs
Increase user satisfaction & UC adoption rates
Speed problem-to-resolution
MPA Plus:
Advanced Enterprise Features
Backups and SMDR Collection for MiVoice Business
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MiVoice Business Configuration Details.
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Call history: incoming, outgoing, and duration.
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Embedded voice mail configuration and data.
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Scheduled or on-demand (single or group scheduling),
with secure offsite storage.
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Downloadable file (for restoring) easily accessible via web
browser.
Group Operations – Network Discovery
Reports include:
• Customer device inventory
• Performance data (by device)
• Device availability summary
MPA scans the network and discovers devices,
speeding the set-up process.
Ideal for large,
multi-node Mitel
Group Operations – Bulk Device Configuration
Group Operations – Operations Scheduler
Reports include:
• Customer device inventory
• Performance data (by device)
• Device availability summary
Schedule common operations for groups of devices.
Backups
SMDR Collection
Internal MiVoice Business Operations:
•
IDS Full/Incremental Sync
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Hot Desk Logout
User Dashboard
Advanced Inventory Reporting
Reports include:
• Customer device inventory
• Performance data (by device)
• Device availability summary
Create custom inventory reporting template for:
Users
Services
IP Sets
Device and Container Dashboard
Mobile
Optimized
iOS, Android
Tablets,
Smartphones
Standard Web
Browsers
Internet Explorer
®Chrome
®and
Firefox
®Critical Data
Alarms filtered
& matched with
map view
Brandable
Logos, URL’s
colour schemes,
fonts, etc…
Read-Only
Widescreen
Option
Dashboard
Views
For the Reseller
and Customer
Secure
User Dashboard
Performance Monitoring
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Performance
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Voice Quality
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System Performance
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Application Performance
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Network Performance
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Voice Quality Dimension
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Mitel Minet IP phones (MiVoice Business)
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Mitel SIP devices (MiVoice MX-ONE)
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MBG – Teleworker and SIP trunking
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UC Performance Dimension
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Digital / SIP Trunks (MiVoice Business/MBG)
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SIP Trunks (MiVoice Business/MBG)
Alarms and Notifications
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Timely, actionable data to resolve problems quickly
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Alarm management:
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Alarms colour coded by location and severity
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Mapping with filtering for fast identification of
problem sites
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Hide, assign and filter by severity
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Alarm Analytics
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Alerts by email, SMS, Twitter…
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Alert profiles for different users, days/times of
the week
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Alarms can be sent as digest, for reduced
Alert fatigue
Reporting
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Reports demonstrate network performance,
and improve planning.
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Reports
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Performance & availability of devices over reporting period
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Customizable message and logo space
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Reports by container or by device
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PDF format, via email
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Monthly, weekly or on-demand
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Quick Queries:
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Retrieve key data, delivered in .csv format
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Optional pie chart and pivot table display
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Standard queries include:
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Container alert profile
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Device thresholds
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Top 10 Critical devices
Reports & Quick
Queries can be:
Scheduled
Previewed
Retained
Test from IP Set – find source of issue
to speed resolution.
Network Testing Tools
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Context-aware Network tools available from device
dashboard:
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Ping / Traceroute / MTR / Iftop
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DNS / Reverse DNS
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SNMP MIB browser
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Remote IP set network test tools
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Media path from set
Remote Access
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No VPN required
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Connect to multiple customer network
devices at once
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Single click access to monitored devices
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Integrated web-proxy server for efficient remote
access to MiVoice Business ESM interface
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Secure
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Authenticated & encrypted with SSL, SSH
& HTTPS
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Audit Logs
Mitel Performance Analytics – 2 Service Tiers
Cloud-hosted
or
on-premise software
that delivers fault & performance
management solutions for enterprises
– formerly known as Enterprise
Manager.
Manages performance of Mitel
and third-party systems
(ie: servers, routers)
Offers simplified group operations
for large multi-node networks
Mitel Performance
Analytics
PLUS
Cloud-hosted
, fault & performance
management software-as-a-service
(SaaS) to manage service quality
– formerly known as MarWatch.
Monitors performance of Mitel
solutions
MPA Service Tiers & Supported Devices
CAPABILITY
MPA
MPA PLUS
Deployment Options
Cloud
Cloud or Premises
Device Support
Mitel
Mitel
Third Party Devices
✖
✔
Remote Access
✔
✔
Test tools
✔
✔
Alerts
✔
✔
Reporting
✔
✔
MPA PLUS: Supported Devices & Third-Party
Managed
Ethernet
Switches
Servers
(Windows,
Linux)
Routers
(Cisco, Adtran)
Uninterruptible
Power Supplies
(UPS)
Innovation
InnLine Voice
Red Box Call
Recorder
ANY SNMP
Device
(multi-vendor)
Supported Mitel Devices & Applications
| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.
