ASU Service user exit interview report

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snASU Customer survey Exit1

snASU Customer survey Exit1 ASU Customer survey - Exit InterviewASU Customer survey - Exit Interview Page:1Page:1

ASU Service user exit interview report - 2007-08

Absolute Analysis % Responses

Base

Did your support officer visit you once a m onth?

Yes

No 73 100.0%

73 100.0%

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ASU Service user exit interview report - 2007-08

Base

Were their visits helpful

Yes

No 73 100.0%

73 100.0%

- -

(3)

ASU Service user exit interview report - 2007-08

Base

Did your support officer treat you w ith respect

Yes

No 73 100.0%

72 98.6%

1 1.4%

(4)

ASU Service user exit interview report - 2007-08

Base

Have you or any of y- our fam ily been the victim of harassm e- nt or racist abuse d- uring the tim e you h- ave been living in N...

Yes

No 73 100.0%

32 43.8%

41 56.2%

(5)

ASU Service user exit interview report - 2007-08

Base

Did you tell your support officer about the harassm ent or racist abuse?

Yes

No 31 100.0%

23 74.2%

8 25.8%

(6)

ASU Service user exit interview report - 2007-08

Base

How happy w ere you w ith the w ay your support officer handled the incident?

Very happy

Happy

Neither happy nor unhappy Unhappy

Very unhappy 23 100.0%

8 34.8%

5 21.7%

1 4.3%

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ASU Service user exit interview report - 2007-08

Base

% Satisfied 95% Confidence Interval What do you think of the service provided by your support officer?

Very good

Good

Neither good nor poor Poor

Very poor 69 100.0%

94.2%

±5.5%

41 59.4%

24 34.8%

4 5.8%

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ASU Service user exit interview report - 2007-08

Absolute Analysis % Z-Test

Responses Base

Base

How happy w ere you w ith the w ay your support officer handled the incident?

A. Very happy B. Happy

C. Neither happy

nor unhappy D. Unhappy E. Very unhappy

What do you think of the service provided by your support officer?

Very good

Good

Neither good nor poor

Poor

Very poor

23 8

34.8%

8 34.8%

5 21.7%

1 4.3%

15 8

53.3%

--CD-

5 33.3%

---

1 6.7%

A----

- - A----

1 6.7%

---

4 -

- ---

2 50.0%

---

2 50.0%

---

- -

---

- -

---

4 -

- ---D-

1 25.0%

---d-

2 50.0%

---

1 25.0%

Ab---

- -

---

- -

- ---

- -

---

- -

---

- -

---

- -

---

- -

- ---

- -

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- -

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- -

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ASU Service user exit interview report - 2007-08

Base

% Satisfied 95% Confidence Interval What did you think of your hom e

Very good

Good

Very poor 73 100.0%

83.6%

±8.5%

27 37.0%

34 46.6%

10 13.7%

1 1.4%

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ASU Service user exit interview report - 2007-08

Absolute Analysis %

Base

Yes No

of suitable size

equipped w ith enough furniture equipped w ith furniture in good condition

213 187 87.8%

26 12.2%

72 65

90.3%

7 9.7%

70 61

87.1%

9 12.9%

71 61

85.9%

10 14.1%

(11)

ASU Service user exit interview report - 2007-08

Base

% Satisfied 95% Confidence Interval How happy w ere you w ith the area surrounding your hom e?

Very happy

Happy

Neither happy nor unhappy Unhappy

Very unhappy 73 100.0%

61.6%

±11.2%

21 28.8%

24 32.9%

17 23.3%

5 6.8%

6 8.2%

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ASU Service user exit interview report - 2007-08

Absolute Analysis %

Base

Serious Problem

Slight Problem

Not a Problem

Vandalism

Graffiti

Dogs

Litter and rubbish in the street

Problem s w ith neighbours

Racial harassm ent

Noise from people

Noise from traffic

People causing dam age to your hom e

715 125

17.5%

142 19.9%

448 62.7%

63 15

23.8%

16 25.4%

32 50.8%

60 8

13.3%

13 21.7%

39 65.0%

66 4

6.1%

20 30.3%

42 63.6%

68 15

22.1%

27 39.7%

26 38.2%

66 10

15.2%

8 12.1%

48 72.7%

66 19

28.8%

9 13.6%

38 57.6%

67 13

19.4%

13 19.4%

41 61.2%

67 8

11.9%

8 11.9%

51 76.1%

66 12

18.2%

13 19.7%

41 62.1%

64 10 5 49

(13)

ASU Service user exit interview report - 2007-08

Base

% Satisfied 95% Confidence Interval What do you think of the service provided by the Asylum Seekers Unit?

Very good

Good

Very Poor 70 100.0%

95.7%

±4.7%

41 58.6%

26 37.1%

3 4.3%

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