IT ALL COMES DOWN
TO EXPERIENCE:
YOUR CUSTOMER’S
EXPERIENCE
We can help you change the way
your customers think about travel.
Fewer lines? Better service?
Customer for life.
People look forward to a trip to the airport about as much as getting their driver’s license renewed. But you can be the airline that changes that. So the words “great service” and “airport” and “your name here” are all used together in the same sentence. Spoken by people all over the world.
NCR services and solutions for travel. Explore more.
An NCR Travel Brochure: Solutions for Airlines
First look–what our
customers say:
“Initial feedback from our
customers has been very
positive. Investing in
innovative technology is a
core part of our strategy to
place our customers at the
center of it all.”
— Jim Phoenix, Managing Director Airport Technology, American Airlines
So, what do travelers really want?
This is what we know:*
Percentage of people likely to purchase ancillary items and amenities using
self-service technology at various points throughout their journey
24%
While waiting to go through security on a mobile device24%
While waiting to go through security on a mobile device32%
While waiting at the gate using a mobile deviceWhile waiting at the gate using a mobile device
32%
16%
While waiting at the gate using a kiosk38%
At check-in kiosk28%
Throughout the airport on a digital sign20%
Before arriving at airport on mobile device20%
Before arriving at airport on mobile device44%
Prefer an airline that offered self-service options44%
Prefer an airline that offered self-service optionsNCR travel solutions make it easy to generate retail revenue. We offer airside and landside purchasing options and insight into the customer experience—from the time they check in, to the minute they fasten their seatbelts. Here are a few examples:
Give them what they’re looking for
An NCR Travel Brochure: Solutions for Airlines
NCR customers give passengers
more reasons to stay loyal
“Copa Airlines and Tocumen International Airport (with the
launch of m.copaair.com) have become the first airline-airport
tandem in Latin America to accept mobile boarding passes,
giving our passengers an additional reason to travel through
Copa Airlines’ Hub of the Americas.”
— Rafael Mas, eServices Manager, Copa Airlines When you have … Self-service kiosks
that get rid of the lines Mobile access to boarding passes and more Cash-to-card services
They can … Check in, relax, and
grab a cup of coffee Get checked in and ready to board anytime, from anywhere
Buy upgrades, wifi, snacks and duty free fast (and have more fun on the trip)
And you can … Free up your staff for customers who need face-to-face assistance
Send personal offers to spur pre-flight and gate-side purchase
Increase sales in your increasingly cashless environments
People expect to find and buy what they’re looking for in more places—including the airport. Help them deliver the goods with digital signage, mobile offers and gateside shopping via kiosks and mobile devices.
Be the airline that acts more like a retailer
From the experts:
“The web has provided airlines an enhanced degree of direct
customer interaction, but to truly meet traveler requirements,
they need to expand their offerings to become full-fledged
online travel retailers.”
Travel plans change. And unforeseen events, like inclement weather, can cause delays. No matter the reason for making a switch, your customers can choose to get booked on a new flight automatically, on their own at a self-service reaccommodation kiosk or with an agent (using our reaccommodation software).
Provide more control—
even when it’s out of your hands
Let your customers know
by sending mobile alerts Give them the choice to rebook at a self-service kiosk or with assistance
Provide pre-flight shopping opportunities on their mobile devices and at kiosks
If you give them an exceptional experience every time—no matter what happens—they’ll be on your team. And when you have their trust, you also have their loyalty. They’ll never have to look for another airline to give them what they want.
Yes, they want to stick with you. But you have to give them a reason to.
We’ll help you deliver several.
Lesson learned: Customers want to love you
They really do
485M
We carry out 485M consumer transactions every day around the world
NCR provides self-service solutions to 7 of the top 10
airlines in the world
We were one of the first companies to provide mobile barcoded
boarding passes
Get more of what you want, too
Discovery Strategy Planning
Design Building
Deploying
Support Network Data Center
From operations through customer experiences to your financials, we’re here to help you improve it all. Our Consumer Experience Consulting team will take a comprehensive look at everything you have today, and how to best enhance it. And we cover all bases:
As the global leader in consumer transaction technologies, we understand what customers want. We were one of the first to deliver mobile boarding pass technology, and we’re here to share our experience, knowledge and services with you.
• Our experience in retail, travel, banking and hospitality means we know how consumers behave, what
they’re are asking for, and how to help you give them what they want
NCR Corporation 3097 Satellite Boulevard Duluth GA 30096
ncr.com
©2014 NCR Corporation Patents Pending 14TRVL1173-0514
Why NCR?
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Let’s go places together, shall we?
Call us 1-937-445-1936
