• No results found

Discover Calling Telephone Answering and Services


Academic year: 2021

Share "Discover Calling Telephone Answering and Services"


Loading.... (view fulltext now)

Full text


Discover Calling

Telephone Answering and Services

• Call Handling Flow – Office and Virtual Customers

• Professional Receptionist – Virtual & Onsite

• MXIE Telephone System – Unified Communication

More information at


Call Handling Flow – Office and Virtual Customers

Diagram Shows Call Flow Options

• Incoming calls to the Company transferred to Customer in Office or external location

• Outbound calls from desk phone, MXIE PC, MXIE Mobile

• Calls to and from Receptionist and other users on MXIE

• Calls direct from outside callers to user’s desk phone, MXIE PC, MXIE Mobile

• Transfer calls and messages between Receptionists

More information at

http://www.eonphone.com/supportcenter and Zultys.com

More information at


Call Handling Flow – Office and Virtual Customers

More information: http://www.eonphone.com/supportcenter


Call Receptionist



Office Receptionist

Call transfer

between receptionists


extension calls with

Receptionist and

other users on


Customer Phone Applications

– Desk Phone – MXIE PC – MXIE Mobile/Tablet,

converted analog phone


Calls to Company #

1. Rings to Call Receptionist

2.. Announce caller/transfer

or to VM/ or take message

then VM/Text/Call


Transfer Inbound

Company Calls to customer

in office and external


Outside Callers call direct

to Desk Phone/PC/Mobile

to customer’s private

phone number

Outbound calls from Desk

Phone/PC/Mobile to

customer’s private phone



Professional Receptionist – Virtual & Onsite

• Customers think of us as part of your Brand – like a member of your company

• We never say, “I just answer calls for the company”!

• Professional Receptionist without overhead, management and payroll costs

• Corporate number, individual numbers, extensions, VM, any area code & international

• Multiple Concurrent Calls – no more busy lines

• Call Screening – Our live operators screen calls for you and your staff

• Business Hours Answering • Simultaneous Device Routing • Business Hours Answering • Simultaneous Device Routing

• Voicemail-to-Email and many more

• Auto Attendant Call Routing and Messaging • Answering on Call – forward when needed

• Services beyond answering

Live Call answering

• Handle incoming calls with professional care. • Live Message handling –incoming calls with

professional care. We can transfer calls or relay messages to you in real time via text, or email. • Messages

to you in real time via text, or email.

• Transfer calls • Text

• MXIE Mobile Text • Relay messages

• Sales support

• Provide initial company information

• Set appointments

• MXIE Mobile – personal phone number for

business calls; caller ID and protects your private

number and your work schedule!

• Rapid Activation – Forward today then transfer existing numbers More information at



MXIE Telephone System – Unified Communication

• Affordable – low carrier charges

• Portable – use in any location

• Reliable – Cloud based, Zultys


• Flexible – configure to any use

• Available – Mobile &Tablet Apps

• Simultaneous Device Routing

• Voice mail-to-Email

• Wi-Fi

• Disaster Recovery and many more

More information at



Business-Boosting Efficiency – A full suite of business features in your

hands, all of which can be managed through intuitive online portals

and easy-to-use smartphone apps.


Unified Communications for Windows, MAC, Linux, Mobile App

and Desk Phone

• Make Secure High Definition Video Calls

• Make Any Phone Your Phone convert analog to sip • Disaster Recovery

• Powerful Dashboard on any PC and Mobile device – retrieve voiceless VM online & communications management

• One Central Number with individual extensions and numbers –

simplifies and strengthens your brand

• Conferencing – Control Conference calls, no extra charges • CRM integration

• Presence Management – give each extension the power to set its own availability status – adapt the service to your schedule: day, week, holiday

• Multiple Concurrent Calls – no more busy lines

• Advanced presence management allows you to adapt the service to your schedule

• Make it Yours – set your own greetings, hold music etc.

• Business intelligence reports help analyze usage • Virtual personal assistants for each extension

• Automated Attendant – completely configure company call handling and messaging – professional Voice-Over • Softphone/headset/Bluetooth

• Visual Voice Mail • Instant messaging • Call Recording

• Contact Center and Operator Functionality • Enhanced Call Handling Rules

• Enhanced Notification Rules • Interactive Voice Response (IVR) • Automated Outbound Calling

• Integration with Outlook and Microsoft Exchange • Integrated Fax Server

• Secure Active Directory

More information at


Five Steps to Unified Communications

1. Needs and wants of all your team members

Functions, features

• Does your business have mobile staff, off-site, field sales and support?

• Does your business need to be flexible • Best value to quality

• Support

• Discover Calling Business Consultants can provide support in determining needs

2. Cost and Value

• Look at your phone bill to see how much you‘ll pay • Carrier charges

• Phone system charges (remember some of these are bundled and hard to figure out)

• Internet and network charges • Staff support cost vs. VoIP

3. Support, Training and SLA

• Functions, features • Best value to quality • Support

4. Technology

• Plan to make your Internet connection and network "VoIP-ready“

• When people are unhappy with VOIP service it is internet and network equipment connections.

5. Business Market Value

• How rapidly are your competitors and industry moving to VoIP, Cloud-based communications

More information at


Get Discover Calling to bring the information you need to see if the time is right for Unified



Related documents

• Health Care Laser Systems Engineering Controls • Infection Control for Health Care Laser Systems • Pathogens in Laser Generated Airborne Contaminates • Health

The purpose of MediaCon is to bring media and en- tertainment players together under one roof to discuss what is happening in the industry and how to use that in- formation

Using the case test-negative design, we estimated the effectiveness of seasonal trivalent inactivated influenza vaccine in preventing laboratory-confirmed influenza in

ANSR Customer Service Receptionists take the time to answer questions and provide general information, take messages, transfer calls and book appointments – never making the

The intercampus shuttle service possesses several characteristics that make it an interest- ing setting to conduct passenger experience experiments. Firstly, the entire

Press the Services key to open the Services menu, and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment

„ Lets you make internet phone calls free direct PC to PC, or PC to phone via a VoIP SIP gateway provider. „ Supports up to 6 lines on the one phone with the ability to put calls

For Call Me, the system makes notification calls to the telephone numbers in your designated phone list when callers leave messages that meet certain criteria. The system calls