It’s Time to Outsource
the Dirty Work
Top 5 reasons to choose Agio Remote Monitoring
& Management over an internal solution
Agio Remote Monitoring & Management
1
. I N T E L L I G E N C E
CROSS-POLLINATION
Our Support teams monitor thousands of devices across hundreds of firms, creating a continuous learning engine by which we apply monitoring rule enhancements learned from one client environment to another. This type of visibility creates one-to-many real-time efficiencies, optimizing your environment – something no amount of money on implementing and maintaining internal software can provide. What’s more, as you upgrade or implement new technology, the odds are Agio already has a rule set for that platform, eliminating a steep learning curve for your IT team.
APPLICATION DEPLOYMENT & KNOWLEDGE
In many cases we see, clients purchase software, which then gets left on the shelf or is poorly deployed in a very basic format, and never updated down the road. With our Remote Monitoring & Management service we start adding value from day one with rapid and expert deployment of our proprietary monitoring solution, Agio Monitoring System (AMS). To squeeze the full value out of this type of software, you need to know the ins and outs of it, including all of the different configuration options. This is a full-time job in itself. With AMS, we provide the dedicated focus required so you receive the most bang for your buck. Not to mention, you no longer have to worry about your institutional knowledge walking out the door when your one system engineer throws in the towel. Employee flight risks become a non-issue.
POSTURE REPORTING
We’ve invested an incredible amount of time and resources into developing AMS so that our clients can reap the benefits of an elite monitoring solution. Not only does this mean keeping the lights on, but it also means expert service delivery by way of informing you of what’s happening in your environment in a way that’s meaningful and actionable. We provide weekly posture reports, which include an at-a-glance summary, followed by a deep dive into data trends, system metrics, environmental changes and more. Our clients have found these reports invaluable in understanding the health of their infrastructure, while putting them at ease knowing they’re receiving even more value than expected out of their partnership with Agio.
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. S Y S T E M M A N A G E M E N T
REDUCE THE NOISE
False positives are the death of any and all monitoring solutions. Many of our clients have attempted to implement on-premise in-house monitoring systems, but fall down when it comes to maintenance – or as we call it, blocking and tackling. You and your team can’t think strategically if you’re stuck in the weeds all day fighting tactical fires. This is where we come in. Our service provide outcomes by reducing the noise so
BLOCKING & TACKLING
Specifically, this is what you can expect from our service:
• Monitoring health and performance of your infrastructure
• Verifying system logs and addressing discovery errors
• Tweaking and changing configurations based on device profile
• Adding and/or removing devices
• Software testing and upgrades
• Tweaking and changing configurations based on device profile
º Software is buggy, and with AMS we perform QA and performance testing of new code releases, as well as planning and executing the upgrades – all of which requires detailed planning and execution during off-hours.
• Vendor Management
º As part of AMS, we manage and own all follow up with the software provider to address base functionality. For advanced and more complex environments you might be surprised to learn this turns into a daily or weekly event.
Security Incident & Event Management (SIEM)
Configuration Management Database (CMDB)
What You Get
Performance & Availability Monitoring Anomaly Detection IT Operations Management Event Correlation Business Line Impact Analysis Virtualization & Cloud Monitoring False Positive Management Synthetic Transactions Agentless 3 Month Retention Application Monitoring 700+ Rules Posture Reports
3
. S I N G L E PA N E O F G L A S S
Transparency is key. AMS is custom designed so you can see Availability, Performance, Application and Security events all in one place. This one-stop-shop makes it easier for our clients to understand everything that’s happening in their environment, while enabling greater correlation analysis and trend reporting on our end. Our streamlined dashboard creates synergies that fuel our intelligence, but even more important, the openness AMS fosters builds trust with our clients.
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C O N C I E R G E S E R V I C E
With our 24x7 NOC and SOC, manned by more than 70 Agio engineers, we have your environment covered anytime day or night. This means you and your team don’t have to sleep with one eye open, ensuring your people are fresh day in and day out while we handle the blocking and tackling.
Network Backup Security Disaster Recovery End-Users Environmental Applications Databases Telephone Storage Cloud Servers
5
. C O S T E F F I C I E N T
The type of intelligence, system management, transparency and 24x7x365 service we offer provides the highest end of client experiences, unparalleled by any internal solution we’ve seen, all while still eliminating future costs from your IT budget.
INFRASTRUCTURE COST
AMS eliminates your software cost, as well as your capital expense to host and manage the environment (server, storage, etc.).
COST OF NEW DEVELOPMENT
With AMS, you no longer have to shell out to monitor and develop software that expands and builds on your platform’s capability. We develop custom solutions to integrate with our baseline software.
Say Yes.
Outsourcing requires more critical analysis than building and hiring internally – we get it – but when you think about what you're outsourcing and what you’re getting in return, the decision becomes easier. Blocking and tackling isn’t mission-critical or revenue driving, but it does require a surprising amount of effort. Agio has the manpower, expertise, and quality of service to monitor and manage your environment. Say yes so you can stay focused on the big stuff – the strategic work that’s going to stimulate your team and win you accolades in house. We’ve got the rest of the dirty work covered.
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