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Installation Guide

Installation Guide

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ii

Manuals for This Product

The manuals for this product are structured as indicated below.

Read the manuals that meet your objective to make full use of this product. NOTE

•All of the manuals can be displayed from the User’s Guide in the “Manual” folder of the “Desktop Installation Media” disc.

•Adobe Reader is required to display PDF format manuals. If Adobe Reader is not installed in your computer, download and install it from the Adobe Systems Inc. website.

Installation Guide (This Manual)

Read this manual for the detailed installation method for this product, and use it as a reference when you have questions or encounter trouble during installation.

Software License Registration Guide

This guide describes the license authentication required to use this product and the license management performed after authentication.

Desktop for Beginners

Read this manual for an overview of the functions of this product and to gain a quick understanding of how to use it. It is recommended that you read this manual first.

You can display this guide immediately after installing this product.

Startup Guide

This guide describes the basic settings and flow of operations for this product using actual examples.

User’s Guide

Read this manual for information on how to operate this product.

The User’s Guide describes procedures for each of the following purposes. •Basic Operations of Desktop

•Efficiently Managing Documents

•Specifying the Print Settings of a Document •Processing Documents Before Printing •Adding Annotations to a Document •Setting Mail Merge Printing

•Monitoring Documents •Monitoring Devices

•Easily Printing from a Computer Screen •Advanced Desktop Techniques •Troubleshooting

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iii

Administrator Guide

This guide is for users who handle this product as an administrator.

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Contents

Manuals for This Product ... ii

Preface... vi

How to Use This Manual ...vi

Symbols Used in This Manual ...vi

Buttons/Icons Used in This Manual ...vi

Regarding Screens ...vii

Regarding Abbreviations ...viii

Installation Media ...ix

Trademarks and Copyright ...ix

Copyright ...ix

Third Party Software...x

Chapter 1 Installing Desktop

System Requirements ...1-2

Hardware ...1-2 Software ...1-3 Terminal Server (Service)/Desktop Virtualization Environment Support ...1-4

Desktop Installation ...1-5

Flow of Desktop Installation ...1-5 Installing Desktop ...1-6 Upgrading a Desktop Installation ...1-10 Carrying Over Settings from the Older Version ...1-11 Carrying Over Settings ...1-11

Desktop Licenses ...1-12 Preparation for Using the Full-Text Search Function ...1-13

Registering a Folder to Windows Search ...1-13 Installing IFilter ...1-15

Enabling the Desktop Office Toolbar ...1-16 Enabling the Database Link Function ...1-18 Starting the User’s Guide ...1-21

Chapter 2 Modifying/Repairing Desktop

Modifying and Repairing Desktop ...2-2

Modifying Desktop ...2-2 Repairing Desktop ...2-7

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Chapter 3 Uninstalling Desktop

Uninstalling Desktop ...3-2

Chapter 4 Appendix

List of Error Messages ...4-2 Restrictions ...4-4 Glossary ...4-5

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vi

Preface

Thank you for purchasing Desktop. Please read this manual thoroughly before operating the product to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.

How to Use This Manual

This manual assumes the reader has basic knowledge of Windows and understands how to use it.

Symbols Used in This Manual

The following symbols are used in this manual for safety measures. IMPORTANT

•It describes important issues that must be complied with when using this product. Read the descriptions to prevent any trouble caused by erroneous operations.

NOTE

•It indicates items for reference or supplementary information. It is recommended that they be read carefully.

Buttons/Icons Used in This Manual

This manual indicates screen names, item names and button names displayed as follows. •Buttons, setting items and selection items displayed in the screens: [Next]

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Regarding Screens

The computer screenshots used in this manual are examples. The actual display may differ according to your environment or administrator settings.

This manual describes operations in Windows 7, unless otherwise stated.

The buttons which you should click or press are marked with a , as shown below. When multiple buttons or items are used for an operation, all buttons and items are marked.

1.

Click [Agree and Install].

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viii

Regarding Abbreviations

This manual uses the following abbreviations to describe the respective names. •Microsoft Windows 7 operating system: Windows 7

•Microsoft Windows 8.1 operating system: Windows 8.1 •Microsoft Windows 10 operating system: Windows 10 •Microsoft Windows operating system: Windows •Microsoft .NET Framework: .NET Framework •iW Desktop: Desktop

•iW Desktop Printer Monitor: Printer Monitor •iW Desktop Document Monitor: Document Monitor •iW Desktop Monitor Setup: Desktop Monitor Setup •iW Desktop Browser: Desktop Browser

•iW Desktop Editor: Desktop Editor

•imageRUNNER ADVANCE Desktop Quick Printing Tool: Quick Printing Tool •iW Desktop Installation Guide: Installation Guide

•iW Desktop Desktop for Beginners: Desktop for Beginners •iW Desktop Startup Guide: Startup Guide

•iW Desktop User’s Guide: User’s Guide

•iW Desktop Administrator Guide: Administrator Guide

•Canon iW Desktop - Annotation Convert Tool: Annotation Convert Tool •iW Desktop Import & Export Tool: Import & Export Tool

•Canon Desktop Document Writer: Desktop Document Writer

•A network library that uses a database to manage folders and documents: Network library (database)

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Installation Media

This guide describes operations when the installation media has been provided on disc.

Trademarks and Copyright

Microsoft, Windows, Windows Server, Internet Explorer, Excel, and PowerPoint are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, the Adobe logo, Acrobat, the Adobe PDF logo and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

LEADTOOLS

Copyright (C) 1991-2012 LEAD Technologies, Inc.

Other products and company names herein may be the trademarks of their respective owners.

Copyright

Copyright CANON INC. 2019

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon Inc.

Third Party Software

Desktop includes certain software modules created by Canon and/or other developer under the license below. These software modules shall be subject to conditions of this license; provided, however, except for these software modules, any portion of Desktop shall not be subject to conditions of this license.

Microsoft Public License (Ms-PL)

This license governs use of the accompanying software. If you use the software, you accept this license. If you do not accept the license, do not use the software.

1.Definitions

The terms “reproduce,” “reproduction,” “derivative works,” and “distribution” have the same meaning here as under U.S. copyright law.

A “contribution” is the original software, or any additions or changes to the software. A “contributor” is any person that distributes its contribution under this license.

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(A) Copyright Grant- Subject to the terms of this license, including the license conditions and limitations in section 3, each contributor grants you a non-exclusive, worldwide, royalty-free copyright license to reproduce its contribution, prepare derivative works of its contribution, and distribute its contribution or any derivative works that you create.

(B) Patent Grant- Subject to the terms of this license, including the license conditions and limitations in section 3, each contributor grants you a non-exclusive, worldwide, royalty-free license under its licensed patents to make, have made, use, sell, offer for sale, import, and/or otherwise dispose of its contribution in the software or derivative works of the contribution in the software.

3.Conditions and Limitations

(A) No Trademark License- This license does not grant you rights to use any contributors’ name, logo, or trademarks.

(B) If you bring a patent claim against any contributor over patents that you claim are infringed by the software, your patent license from such contributor to the software ends automatically.

(C) If you distribute any portion of the software, you must retain all copyright, patent, trademark, and attribution notices that are present in the software.

(D) If you distribute any portion of the software in source code form, you may do so only under this license by including a complete copy of this license with your distribution. If you distribute any portion of the software in compiled or object code form, you may only do so under a license that complies with this license.

(E) The software is licensed “as-is.” You bear the risk of using it. The contributors give no express warranties, guarantees or conditions. You may have additional consumer rights under your local laws which this license cannot change. To the extent permitted under your local laws, the contributors exclude the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

2.Grant of Rights

The MIT License (MIT)

Copyright (c) 2009-2011 Laurent Bugnion (GalaSoft), laurent@galasoft.ch

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

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CHAPTER

Installing Desktop

This section describes how to install Desktop.

System Requirements ...1-2

Hardware ...1-2 Software ...1-3 Terminal Server (Service)/Desktop Virtualization Environment Support ...1-4

Desktop Installation ...1-5

Flow of Desktop Installation ...1-5 Installing Desktop ...1-6 Upgrading a Desktop Installation ...1-10 Carrying Over Settings from the Older Version ...1-11 Carrying Over Settings ...1-11

Desktop Licenses ...1-12 Preparation for Using the Full-Text Search Function ...1-13

Registering a Folder to Windows Search ...1-13 Installing IFilter ...1-15

Enabling the Desktop Office Toolbar ...1-16 Enabling the Database Link Function ...1-18 Starting the User’s Guide ...1-21

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System Requirements 1-2

System Requirements

The system environment requirements for using Desktop are as follows:

Hardware

☐ Computer

Use devices that meet the following criteria:

Required Recommended

Computer Compatible with Windows 7 Compatible with Windows 7

CPU Core 2 Duo or faster

2 GHz or more

Core i5 or faster 2 GHz or more

Memory 1 GB or more

•For a 64-bit operating system: 2 GB or more

4 GB or more

Available Hard Disk

Space 3 GB or more* (when using the installer) •If .NET Framework 4.6 or .NET Framework 4.6 Language Pack is not installed, a further 4.5 GB or 3 GB is required, respectively.

•To use Desktop, the following hard disk space is required. -Storage space for library data

-Database storage space for document management Display Resolution XGA or higher resolution SXGA, WXGA or higher

resolution

* Although the data that will be installed is 400 MB, 1 GB of space is temporarily required on the system drive for installation.

NOTE

•The database storage space for document management is only required when registering a Network Library (database).

•When handling documents with many pages or documents with many color pages, use a computer with a CPU and memory higher than recommended above.

☐ Supported Devices

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System Requirements 1-3

Software

☐ Supported OS

You need any one of the following Windows OSs in your computer when installing Desktop. •Windows 7 Home Premium Service Pack 1 (32-bit/64-bit)

•Windows 7 Professional Service Pack 1 (32-bit/64-bit) •Windows 7 Enterprise Service Pack 1 (32-bit/64-bit) •Windows 7 Ultimate Service Pack 1 (32-bit/64-bit) •Windows 8.1 Update (32-bit/64-bit)

•Windows 8.1 Pro Update (32-bit/64-bit) •Windows 8.1 Enterprise Update (32-bit/64-bit) •Windows 10 Home (32-bit/64-bit)

•Windows 10 Pro (32-bit/64-bit) •Windows 10 Education (32-bit/64-bit) •Windows 10 Enterprise (32-bit/64-bit) IMPORTANT

•When Desktop is started by selecting [Run as administrator] in Windows, the Desktop operations are not guaranteed.

•In Windows 8.1/Windows 10, Desktop can only be operated on the desktop. Windows To Go is not supported.

•The Encrypting File System (EFS) is not supported.

•If using IPv6 environment, the Desktop operations are not guaranteed.

•If a character code other than ASCII is used for the computer name, you cannot monitor print/ fax transmission jobs.

☐ Web Browser

One of the following Web browsers must be installed in your computer to perform license authentication for Desktop.

•Microsoft Internet Explorer Version 11.0 •Microsoft Edge

☐ Printer Driver/Fax Driver/Scanner Driver

Install the latest Canon printer driver, fax driver, and scanner driver that are supported by your device. NOTE

•Installing Desktop does not install any printer driver, fax driver, and scanner driver. You need to install them separately.

•Set [Spooling at Host] on the [Device Settings] sheet of the printer driver properties to [Auto] or [Enabled].

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System Requirements 1-4

☐ Recommended Software •Windows Search 4.0

Installed with supported operating systems by default. To perform full text searches with Desktop, the Windows Search service must be enabled if it is disabled. For comfortable operation of Windows Search 4.0, use a computer with higher specifications than those recommended. »Hardware (p. 1-2)

•Acrobat XI/Acrobat DC and Adobe Reader XI/Adobe Acrobat Reader DC

PDF documents can be browsed, and displayed as thumbnails. When using Acrobat DC/Adobe Acrobat Reader DC, configure settings to display thumbnails in Acrobat DC/Adobe Acrobat Reader DC.

•Microsoft Office 2007/2010/2013/2016

-You can perform a full text search for Office documents (Word documents, Excel documents, and PowerPoint documents). You can also import Office documents by dragging and dropping them to Desktop Editor.

-Outlook 2007 or later is required to directly import MSG documents (*.msg) to Desktop Editor.

NOTE

•If you are using Acrobat DC/Adobe Acrobat Reader DC, configure the settings to display thumbnails in Acrobat DC/Adobe Acrobat Reader DC.

•To use the Desktop Office Toolbar, Microsoft Office 2007/2010/2013/2016 and [Office Shared Features] - [Visual Basic for Applications] must be installed.

»Enabling the Desktop Office Toolbar (p. 1-16)

•To use databases with Desktop Editor or import address books using Excel or CSV files, Microsoft Office 2007/2010/2013/2016 must be installed.

-If Microsoft Office 2007/2010/2013/2016 is not installed, you can install Microsoft Access Database Engine 2010 Redistributable from the “Desktop Installation Media” disc.

-If Microsoft Office 2013 is installed, it may be necessary to install Microsoft Access Database Engine 2010 Redistributable , depending on your environment.

For information on installing Microsoft Access Database Engine 2010 Redistributable , see the following.

»Enabling the Database Link Function (p. 1-18)

Terminal Server (Service)/Desktop Virtualization

Environment Support

Since Desktop does not support terminal servers (service) and desktop virtualization environments, the central application management and multi-user function are not available in network

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Desktop Installation 1-5

Desktop Installation

The following programs are installed when you install Desktop. •Desktop Browser

•Printer Monitor •Quick Printing Tool •Document Monitor •Desktop Editor

•Desktop Document Writer •Desktop Monitor Setup •System Information Viewer •Import & Export Tool

Flow of Desktop Installation

The installation of Desktop is performed in the following order.

NOTE

•To use Desktop, the following programs are required. -.NET Framework 4.6/.NET Framework 4.6 Language Pack -SPS Library

-License Information Management

•If the required programs are not installed in the computer, they are automatically installed when installing Desktop.

•Use the version of .NET Framework that corresponds to the language used in Desktop. •Preparations are required for using the full text search function. For more information, see the

following.

»Preparation for Using the Full-Text Search Function (p. 1-13) 1. Selecting the Installation Language

2. Confirming the License Agreement, Selecting the Installation Location (Folder), and Selecting Whether to Install the Offline Manual

3. Starting Installation

4. Confirming the Completed Installation 5. License Authentication

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Desktop Installation 1-6

Installing Desktop

When using Desktop for the first time, follow the procedure below to install it. IMPORTANT

•Before installing Desktop, execute Windows Update to update the computer.

•If you are using commercial firewall software, register the following applications in the firewall exceptions list after installing Desktop.

For information on registering programs to the exceptions list, see the manual for your firewall software.

Executable Files to Register (Default Installation Path) Desktop Browser

C:\Program Files\Canon\iW360\iW DT\iWDT.Browser.MainBrowser.exe Printer Monitor

C:\Program Files\Canon\iW360\iW DT\iWDT.TaskTray.PrinterMonitor.exe

•If Encrypting File System (EFS) is used in the installation destination folder or another folder used by Desktop, the operations of Desktop are not guaranteed.

NOTE

•Do not install Desktop while Windows Update is running on your computer. Install Desktop after confirming that the Windows Update is complete. Also, do not execute Windows Update while installing Desktop.

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Desktop Installation 1-7

1.

Start Windows and log in to the system as a user with Administrator privileges.

2.

Insert the “Desktop Installation Media” disc into the disc drive.

Desktop Setup Wizard is started. NOTE

•If the Desktop Setup Wizard does not start or the installation media was not provided on disc, double-click the following file according to your operating system.

-For 32-bit operating systems: “setup.exe” in the “32bit” folder of “Desktop Installation Media”

-For 64-bit operating systems: “setup.exe” in the “64bit” folder of “Desktop Installation Media”

3.

Select the display language of Desktop to install from the pull-down list.

NOTE

•Installation screens are displayed in the selected language for subsequent steps.

4.

Confirm the content of the license agreement, and click [Agree and Install] if you accept.

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Desktop Installation 1-8

NOTE

•To change the installation location, click [Browse], specify the installation location, and click [OK].

•If you do not want to install the offline manual, deselect the [Install the offline manual] check box.

•A dialog box prompting you to stop applications during the installation may be displayed, depending on your environment. Follow the displayed message to proceed with the Desktop installation.

•If the programs required for Desktop to operate are not installed in the computer, the following screen is displayed and the programs are automatically installed.

If the .NET Framework required for Desktop to operate is not installed in the computer, another screen is displayed from the above screen and it is automatically installed.

When the required programs have been installed, these screens automatically close and the Desktop installation continues.

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Desktop Installation 1-9

5.

Click [Exit].

If you select the [Start iW Desktop] check box and click [Exit], the license authentication wizard is displayed after installation is complete.

Follow the instructions in the wizard to perform license authentication. For more information, see “Software License Registration Guide”.

IMPORTANT

•Also execute Windows Update after installing this product to use the product with an updated computer.

NOTE

•If you selected the [Start iW Desktop] check box, Desktop Editor starts after starting Desktop Browser, and “Desktop for Beginners” is displayed.

•The Desktop for Beginners is displayed in the language selected in step 3.

•After installing this product, shortcuts to start Desktop Browser and Desktop Editor are automatically created on the [Desktop] screen of Windows.

•You may be prompted to restart your computer during the installation or after the installation is complete, depending on your environment. If the computer is restarted during installation, by logging in as a user with Administrator privileges after the restart, you can continue the installation.

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Desktop Installation 1-10

Upgrading a Desktop Installation

Even if an older version of Desktop is installed, you can perform an upgrade installation by following the same procedure as with a regular installation. When you perform an upgrade installation, the older version of Desktop is automatically deleted before the installation.

NOTE

•If the older version of Desktop is running when performing the upgrade installation, it will be automatically closed. However, if the older version is version 1.0.x, manually close the TasktrayIcon running in the Taskbar.

•Do not install Desktop while Windows Update is running on your computer. Install Desktop after confirming that the Windows Update is complete. Also, do not execute Windows Update while installing Desktop.

•Information set in the older version can be carried over after performing an upgrade installation. »Carrying Over Settings from the Older Version (p. 1-11)

•Libraries set in the older version can also be carried over after performing an upgrade installation.

•Manually uninstall Desktop before the upgrade, depending on your computer environment. •For printers/faxes to which an application-enabled ports were assigned in the older version,

Quick Printing Tool is created after performing an upgrade installation.

•After upgrading, annotations added using Desktop V2.0.1 or earlier cannot be displayed in Desktop. When using documents with such annotations added, perform annotation conversion with the Annotation Convert Tool. For more information, see the “Administrator Guide”.

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Desktop Installation 1-11

Carrying Over Settings from the Older Version

Information set in the older version can be carried over to this version after performing an upgrade installation.

The basic information (libraries, registered documents, registered stamped images, etc.) set in the older version can be carried over to this version. However, some Desktop settings cannot be carried over.

Specify the settings that cannot be carried over in Desktop again. The following settings cannot be carried over.

•The screen size of each main screen and the display/hide status and position information of each window, etc.

•Display format, column order, and column width in the File List View Window

•The [Do not use the indexes created for search when searching (might be slow)] check box setting of the Search screen.

•Print Settings of Desktop Document Writer NOTE

•As this version does not use an application-enabled port, when an application-enabled port is used, it is converted to a standard TCP/IP port.

•If the port information settings are not carried over, it is necessary to set them again in Desktop Monitor Setup. For more information, see the “User’s Guide”.

Carrying Over Settings

The settings of the older version are carried over when one of the Desktop Browser, Desktop Editor, Printer Monitor (old version of Desktop Monitor), or Document Monitor (old version of Desktop Monitor) is started after performing the upgrade installation. This section describes an example using Desktop Browser.

1.

Select the [Start] menu > [All Programs] > [Canon iW] > [iW Desktop] > [iW Desktop].

The settings are carried over with all modules. NOTE

•For Windows 8.1, click the on the [Start] screen > [iW Desktop].

•For Windows 10, click the [Start] menu > [All apps] > [Canon iW] > [iW Desktop].

2.

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Desktop Licenses 1-12

Desktop Licenses

In order to use Desktop, you must perform License Authentication. There are the following two types of licenses.

☐ Full license

A license that enables you to continuously use Desktop without restriction. NOTE

•You only need to perform License Authentication once. ☐ Trial license

A license with a limited trial period. Has no restrictions except for the limited trial period.

Whenever you start Desktop, the [License Authentication] dialog box is displayed and the number of days remaining is displayed on the screen.

NOTE

•When the trial period elapses, you cannot use Desktop. To continue using Desktop, start Desktop Browser to display the authentication screen and perform authentication with a full license (Desktop Browser cannot be used after the trial period has elapsed, but it can be started to display the authentication screen).

•The trial period can be confirmed with the following procedure. 1.Right-click Quick Printing Tool and select [Check License].

2. Confirm the trial period in the displayed dialog box. You can display the page for purchasing Desktop from a dealer from the link displayed in the dialog box.

•By performing authentication with a full license during the trial period or after the trial period has elapsed, you can continue to use Desktop without restriction.

•Even after the trial period has elapsed, you can continue to use some functions of the Quick Printing Tool.

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Preparation for Using the Full-Text Search Function 1-13

Preparation for Using the Full-Text Search

Function

With Desktop, you can use a full-text search function. Preparations are required to use the full-text search function of Desktop.

Configure the required settings according to your environment. NOTE

•To use the full text search function of Desktop on folders of a library that is not on the local drive, settings may be required on the server with the folders. Also, depending on the type of the library, you may not be able to use the full text search function. Consult the system administrator for details.

Registering a Folder to Windows Search

With Desktop, Windows Search is used for full text searches. If the search target library folders are on the local drive, register these folders to Windows Search.

NOTE

•Windows Search is installed in a supported operating system by default, but it is recommended that you update Windows Search to the latest version.

1.

Start Windows Task Manager and select the [Services] tab.

2.

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Preparation for Using the Full-Text Search Function 1-14

3.

Select the [Start] menu > [Control Panel] > [Indexing Options].

The [Indexing Options] dialog box is displayed. NOTE

•If you are using Windows 8.1, display Charms and select [Settings] > [Control Panel] > [Indexing Options].

•For Windows 10, select the [Start] menu > [All apps] > [Windows System] > [Control Panel] > [Indexing Options].

•If you cannot find [Indexing Options] in the Control Panel, change the Control Panel to the icon display.

4.

Click [Modify].

The [Indexed Locations] dialog box is displayed.

5.

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Preparation for Using the Full-Text Search Function 1-15

Installing IFilter

Desktop uses IFilter for full-text searches of application documents such as PDF documents. Install the IFilter corresponding to each application document format, as necessary.

•PDF documents: The IFilter for PDF documents is required.

•IWB documents: The IFilter for IWB documents and the IFilter for PDF documents are required. ☐ IFilter for PDF documents

The IFilter for PDF documents is automatically installed when you install Acrobat XI/Adobe Reader XI. When using Windows 8.1/10, it is installed with the operating systems by default.

NOTE

•To enable full text searches for PDF documents and IWB documents (*.iwb) in the following cases, obtain and install the appropriate IFilter for your environment from the Adobe Systems Inc. website.

-When Acrobat XI/Adobe Reader XI is being used in a 64-bit operating system -When Acrobat DC/Adobe Acrobat Reader DC is being used in Windows 7

-When a version of Acrobat DC/Adobe Acrobat Reader DC that was upgraded from Acrobat XI/Adobe Reader XI is being used in Windows 8.1

☐ IFilter for IWB Documents

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Enabling the Desktop Office Toolbar 1-16

Enabling the Desktop Office Toolbar

Desktop can display the Desktop Office Toolbar as an add-in in the toolbar of Microsoft Office applications (Word/Excel/PowerPoint).

Enabling the Desktop Office Toolbar allows seamless linking with Microsoft Office applications. IMPORTANT

•Microsoft Office 2007/2010/2013/2016 and [Office Shared Features] - [Visual Basic for Applications] must be installed in order to use the Desktop Office Toolbar.

NOTE

•For more information on Desktop Office Toolbar, see “User’s Guide.”

•The [System Settings] dialog box can be displayed from the Desktop Browser and Desktop Editor modules, and the Document Monitor icon on the Taskbar. This section uses the procedure from Desktop Browser as an example.

1.

Select the [Start] menu > [All Programs] > [Canon iW] > [iW Desktop] > [iW Desktop].

Desktop Browser is started. NOTE

•For Windows 8.1, click the on the [Start] screen > [iW Desktop].

•For Windows 10, click the [Start] menu > [All apps] > [Canon iW] > [iW Desktop].

2.

Select the [File] menu > [Option] > [System Settings].

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Enabling the Desktop Office Toolbar 1-17

3.

Click [Common Settings] > select the [Enable add-ins in Microsoft Office] check box in

[Preferences], and click [OK].

4.

If either of the following messages is displayed, follow the instruction in the message.

•[The components required to enable the add-in feature for applications are not installed. If you perform a repair installation of iW Desktop, you will be able to use the add-in feature for applications.]

For information on repairing Desktop, see the following. »Modifying and Repairing Desktop (p. 2-2)

•[The components required to enable the add-in feature for applications are not installed. Select the necessary application from Control Panel, click [Change], and update the installation. Refer to the manual for more information on the steps required to perform this operation.]

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Enabling the Database Link Function 1-18

Enabling the Database Link Function

To use the database with Desktop Editor or to use an Excel or CSV file to read the address book, one of the following applications must already be installed in addition to Desktop.

•Microsoft Office 2007/2010/2013/2016

•Microsoft Access Database Engine 2010 Redistributable (included with “Desktop Installation Media”)

The following describes how to install Microsoft Access Database Engine 2010 Redistributable from “Desktop Installation Media” when the version of Microsoft Office in use is not 2007 or later.

NOTE

•When using Microsoft Office 2007/2010/2013/2016, the procedure indicated here is not required. However, if you are using Microsoft Office 2013, it may be necessary to install Microsoft Access Database Engine 2010 Redistributable , depending on your environment. •The Microsoft Access Database Engine 2010 Redistributable Installer in the “Desktop Installation

Media” is displayed in English.

1.

Start Windows and log in to the system as a user with Administrator privileges.

2.

Insert the “Desktop Installation Media” disc into the disc drive.

NOTE

•Close the window if the Desktop Setup Wizard is displayed.

3.

Run AccessDatabaseEngine.exe in the “AccessDBEngine” folder.

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Enabling the Database Link Function 1-19

4.

Confirm the displayed message and click [Next].

5.

Confirm the content of the license agreement, select [I accept the terms in the License

Agreement], and click [Next] to accept.

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Enabling the Database Link Function 1-20

6.

Check the installation folder in the [Install Microsoft Access database engine 2010

(English) to:] field, and click [Install].

The installation starts. When the installation ends, the message is displayed. NOTE

•To change the installation folder, click [Browse] to select the installation folder.

7.

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Starting the User’s Guide 1-21

Starting the User’s Guide

The installed User’s Guide can be started using the methods indicated below. •Click (Online Manual) at the right edge of the ribbon tab.

•Select the [File] menu > [Help] > [Online Manual].

•Right-click (Printer Monitor) or (Document Monitor) in the Taskbar and select [Online Manual].

NOTE

•If you cannot connect to the internet, use the following menu to access the offline manual. [File] menu > [Help] > [Offline Manual]

•If the User’s Guide is not displayed accurately in the Web browser, and a message indicating that execution of scripts or ActiveX controls are restricted is displayed, click [Allow blocked content].

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Starting the User’s Guide 1-22

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2-1

2

CHAPTER

Modifying/Repairing Desktop

This section describes how to modify/repair an installed Desktop.

Modifying and Repairing Desktop ...2-2

Modifying Desktop ...2-2 Repairing Desktop ...2-7

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Modifying and Repairing Desktop 2-2

Modifying and Repairing Desktop

Desktop can be modified/repaired from [Programs and Features] in the Control Panel.

•Modify: Modifies the installed Desktop. Use this to install the User’s Guide later. •Repair: Restores the state of Desktop to how it was when installed or before making a

modification. NOTE

•The following programs cannot be repaired by repairing Desktop. To repair these programs, repair each program individually.

-.NET Framework 4.6

•The following programs cannot be repaired by repairing Desktop. To repair these programs, see “Software License Registration Guide”.

-SPS Library

-License Information Management

Modifying Desktop

1.

Start Windows and log in to the system as a user with Administrator privileges.

2.

Select the [Start] menu > [Control Panel] > [Programs] > [Programs and Features].

The [Programs and Features] dialog box is displayed. NOTE

•If you are using Windows 8.1, display Charms and select [Settings] > [Control Panel] > [Programs] > [Programs and Features].

•For Windows 10, select the [Start] menu > [All apps] > [Windows System] > [Control Panel] > [Programs] > [Programs and Features].

•The program can be modified by selecting [Change] in the [Program Maintenance] dialog box of the Desktop Setup Wizard that is started using the “Desktop Installation Media”.

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Modifying and Repairing Desktop 2-3

3.

Select [iW Desktop] and click [Change].

iW Desktop Installer is started. NOTE

•A dialog box prompting you to stop applications during the modification may be displayed, depending on your environment. Follow the displayed message to proceed with the Desktop modification.

4.

Confirm the displayed message and click [Next].

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Modifying and Repairing Desktop 2-4

5.

Select [Modify] and click [Next].

If the User’s Guide is not installed, a screen for selecting whether to install the User’s Guide is displayed.

NOTE

•If you have installed all the items that can be added, the following screen is displayed. Click [OK] to cancel modification.

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Modifying and Repairing Desktop 2-5

6.

To install the User’s Guide, select the [Install manuals] check box and click [Next].

NOTE

•If you deselect [Install manuals] on the above screen and click [Next], a message informing you that nothing is selected is displayed. Click [OK] to return to step 6.

•Click [Cancel] during step 6, if you do not want to install the User’s Guide. A dialog box for confirming whether to cancel the installation is displayed. If you click [Yes], the following screen is displayed. If you click [Exit], the modification is canceled.

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Modifying and Repairing Desktop 2-6

7.

Confirm the displayed message and click [Start].

The modification of the program starts.

When the program modification process is complete, a notification dialog box is displayed.

8.

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Modifying and Repairing Desktop 2-7

Repairing Desktop

1.

Start Windows and log in to the system as a user with Administrator privileges.

2.

Select the [Start] menu > [Control Panel] > [Programs] > [Programs and Features].

The [Programs and Features] dialog box is displayed. NOTE

•If you are using Windows 8.1, display Charms and select [Settings] > [Control Panel] > [Programs] > [Programs and Features].

•For Windows 10, select the [Start] menu > [All apps] > [Windows System] > [Control Panel] > [Programs] > [Programs and Features].

•The program can be repaired by selecting [Repair] in the [Program Maintenance] dialog box of the Desktop Setup Wizard that is started using the “Desktop Installation Media”.

3.

Select [iW Desktop] and click [Change].

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Modifying and Repairing Desktop 2-8

NOTE

•A dialog box prompting you to stop applications during the repair may be displayed,

depending on your environment. Follow the displayed message to proceed with the Desktop repair.

4.

Confirm the displayed message and click [Next].

The [Program Maintenance] dialog box is displayed.

5.

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Modifying and Repairing Desktop 2-9

6.

Confirm the displayed message and click [Start].

The program repair process starts.

When the repair process is complete, a notification dialog box is displayed.

7.

Click [Exit].

NOTE

•After repairing this product, it may be necessary to restart your computer.

•If the program does not operate normally after the Desktop repair, the program may operate normally after uninstalling and then installing Desktop.

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Modifying and Repairing Desktop 2-10

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3-1

3

CHAPTER

Uninstalling Desktop

This section describes how to uninstall Desktop.

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Uninstalling Desktop 3-2

Uninstalling Desktop

Desktop can be uninstalled from [Programs and Features] in the Control Panel. The procedure for uninstalling Desktop is indicated below.

NOTE

•To use a Desktop that has had license authentication performed on another computer, it is necessary to return or transfer the license, and then perform license authentication again. For more information, see the Software License Registration Guide.

1.

Start Windows and log in to the system as a user with Administrator privileges.

2.

Select the [Start] menu > [Control Panel] > [Programs] > [Programs and Features].

The [Programs and Features] dialog box is displayed. NOTE

•If you are using Windows 8.1, display Charms and select [Settings] > [Control Panel] > [Programs] > [Programs and Features].

•For Windows 10, select the [Start] menu > [All apps] > [Windows System] > [Control Panel] > [Programs] > [Programs and Features].

•You can also insert the “Desktop Installation Media” disc into the disc drive and select [Delete] in the [Program Maintenance] dialog box of the Desktop Setup Wizard that is displayed to uninstall Desktop.

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Uninstalling Desktop 3-3

3.

Select [iW Desktop] and click [Uninstall].

A message confirming the Desktop uninstallation is displayed.

4.

Click [Yes].

Uninstalling the program starts.

When the uninstallation is complete, a dialog box notifying the completion is displayed. NOTE

•A dialog box prompting you to stop applications during the uninstallation may be displayed, depending on your environment. Follow the displayed message to proceed with the Desktop uninstallation.

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Uninstalling Desktop 3-4

5.

Click [OK].

NOTE

•Even if you uninstall Desktop, the user settings file is not deleted. You can continue to use the user settings information with Desktop if you reinstall Desktop.

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4-1

4

CHAPTER

Appendix

This section describes error messages, countermeasures, and restrictions, etc. when installing. List of Error Messages ...4-2 Restrictions ...4-4 Glossary ...4-5

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List of Error Messages 4-2

List of Error Messages

This section describes the error messages that are displayed by the installer. If other messages are displayed, follow the instructions in the message.

Cannot specify a network path as the destination folder.

Cannot specify a removable disk as the destination folder.

Remedy Select a folder on a local disk drive for the folder to install to.

The destination folder cannot contain any of the following characters:

~ ! @ % ^ & { } [ ] - + = ‘ , ; * > ? / | “ Tab code

Remedy Do not use the following characters in the folder to install to: ~ ! @ % ^ & { } [ ] - + = ‘ , ; * < > ? / | “ tab codes

Specify the path to the destination folder with single-byte characters.

Remedy Specify the path to the folder to install to using single-byte characters.

The path to the installer folder is too long.

Move the installer to another location so that the specified folder path is up to 170

bytes.

Remedy Move the installer to another location so that the path length is up to 170 bytes.

The path to the installer folder is too long.

Move the installer to another location so that the specified folder path is up to 200

bytes.

Remedy Move the installer to another location so that the path length is up to 200 bytes.

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List of Error Messages 4-3

You do not have sufficient privileges to install or uninstall this application for all users of

the machine.

Log on as administrator, and then retry installing or uninstalling.

Remedy Perform the installation or uninstallation process again after logging in with Administrator privileges.

Cannot install in the specified destination folder. Specify the destination folder again.

Remedy Specify a different folder to install to.

Cannot access folder. Check the access rights of the folder.

Remedy Check the folder or file access privileges.

Cannot continue processing because there is a print job queued by the printer {0}.

Please either wait for the print job to finish, or install iW Desktop after restarting your

computer.

Remedy Either wait until the print job ends, delete the print job, or restart the OS and perform the operation again. This message is displayed if the following conditions are met when the installation/uninstallation operation is performed.

•When a print job is still in a printer used by “Default Printer” or Desktop •If the Windows Spooler service cannot be stopped

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Restrictions 4-4

Restrictions

•When installing to a USB device, a device that is recognized as a location that guarantees startup, such as a local disk, can be specified. However, the operation is not supported.

•The installation may not be able to be performed correctly if a folder in which another application is installed or the System folder of Windows is specified as the folder to install to. Support is not provided for the operations in this case.

•The operations and display when another user logs in and starts an application that affects the processing of the Desktop installer are not guaranteed.

A check while Windows Update is running is only performed when the installer is started. If Windows Update is detected to be running when the Desktop installer is started, the installer process is paused.

Support is not provided for operations or behavior when Windows Update is executed after the installer is started.

•The Desktop installer creates a restore point for the Windows operating system environment before performing an installation or uninstallation process, but even if the system restore is executed, the system will not return to the state before the installation or uninstallation process was performed. Support is not provided for system restores using a created restore point. Even if creation of a restore point fails due to insufficient disk space, etc., the installation or uninstallation process continues.

•The process may also be paused due to the operation of other software, such as a function of Windows or a dialog box being displayed. Perform the process after exiting the other software. •Desktop cannot be installed in a computer in which the following software is installed. When

installing Desktop, uninstall the following software. -Canon Output Manager Service

-NetSpot Job Monitor

•If you want to use another language version of Desktop, uninstall the Desktop that is currently being used, and install the language version of Desktop that you want to use.

•If you perform an installation as a local user and then start Desktop as a domain user, the clock of the domain controller is applied to the clock of the computer for environment migration. This type of clock setting change is recognized as an error. Therefore, to use Desktop as a domain user, it is necessary to log in and install it as a domain user. To install it as a domain user, confirm that the clock of the domain controller matches the clock of the computer. Since the time is recorded during the initial installation, this problem cannot be resolved by reinstalling. If this kind of error occurs, contact your local authorized Canon dealer.

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Glossary 4-5

Glossary

Desktop Browser

The main window of Desktop, used for document management and linking with devices and external applications.

Desktop Document Writer

Software for converting documents created in other applications to the IWB format. Desktop Monitor Setup

Software for retrieving and managing device information in Desktop. Desktop Editor

An editor to put together document printing settings, and various documents in a IWB format, to create one document. It can accommodate a variety of purposes from adding text and shapes, to editing layouts, as well as creating multiple documents from one document in a database after replacing selected information such as addresses and recipients.

Document Monitor

A module that has functions for displaying notifications in the task tray when a new document or updated document is placed in a monitored folder and functions for transferring documents. IFilter

An extension component used for full-text searching of documents. Installing an IFilter enables you to expand the type of documents that can be searched. The IFilter for IWB documents is automatically installed when Desktop is installed. The IFilter for PDF files is automatically installed when Acrobat XI/Adobe Reader XI.

Import & Export Tool

An administrator utility for importing/exporting the user settings of Desktop. Printer Monitor

A module that displays the status of external devices such as imageRUNNER ADVANCE devices, print status, and the status of sending and receiving faxes in the Taskbar.

System Information Viewer

A support utility that collects information on your computer environment and the software you are using.

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© CANON INC. 2019

Pub No. USRMA-1991-01

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