ConVox. Call Center Solution Effective Complete and Comprehensive Solution for your Call Center

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Con

Vox

Call Center Solution

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2 Improve profitability



So you never miss a customer call

or a sales opportunity again?



So your best customers always get

to speak to your best salespeople?



So your calling volume enhanced

to reach larger sales targets

Improve customer service



To give your customers a central

point of contact?



To give your customers a better,

more consistent experience?



_{To improve your responsiveness}

to customers?



To provide customers with

improved first contact resolution?

Many organizations make the decision to replace hunt groups with contact centers in

order to…

Why Should you Consider a Dialer for your

Contact Center?

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3 General Setup features of

Con

Vox

CCS

Real time monitoring of agents Login/ Logout/ Timeout, for effective Call Center management

Comprehensive CRM interface to accommodate all kind of scripts, record customer details and disposition of calls

Complete and high quality voice recording of conversation between agent and customer

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4 General Setup features of

Con

Vox

CCS

Multiple Process can be handled from the single server

ConVox takes care of Switching. No need to buy a PBX to handle trunk and extensions

Comprehensive and customizable reporting to track the agents and calls in your call center

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5 Setup Diagram for ConVox CCS

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6 Outbound Calling Features

Save time and effort in manual dialing. Calls are dialed by a

Central Dialer, and live calls are transferred to the agents

Dialer can work in Preview Mode as well

Excel Sheets (csv format) can be uploaded for calling list

Answering Machine ( 85%+) and Fax detection. A customized

message can be played for answering machine calls

Multiple Campaigns can be handled from the single server

Do Not Call (DNC) feature to restrict unwanted calling

Pr

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icti

ve

D

ia

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Deepija Telecom (P) Ltd.

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7 Call flow for ConVox Outbound dialer

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9 Call flow for ConVox Inbound dialer

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Web based Reporting can be accessed from anywhere, any time and from any system

Reports are Live! You can take the reports as snapshot, while system is in operation

Agent Login Report, Agent Performance Report, Agent Daily Report

Process hourly report, disposition Report, Daily Report

Call Dump Report, Call Recording Report, Abandoned call report

Search individual or set of records based on many criteria. Password Secure Access to the Reports.

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22 ConVox

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Basic Features

* Auto Attendant * Voice Mail * Call Conference * Call Barge-in * Call queuing * Voice Logging

Advance Extension Features

* Maintain Phone Book * Send SMS and Bulk SMS * Send Fax * Chat with other extensions * Click to call * Organize Conference

Advance Management Features

* GUI for Creating in and out routes, extensions and user management.

* GUI for monitoring system resources * GUI for creating IVRS flow

Con

Vox

IP-PBX

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24 Con

Vox

Voice Logger

• High quality recording with option of serial or parallel setup. Can record ISDN PRI or VoIP lines

Con

Vox

Audio Conference Bridge:

A “Meet–Me” and “Dial-Out” conference bridge with feature like web based monitoring and control of on-going conference.

Very useful features like “One Touch Conference”, where you can dial a group in a single click and get them in the conference when they pick up.

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25 IVRS Development Services

Our customized IVRS solutions are serving various industry segments like

● Appointment Booking System

● Petroleum Booking and Distribution ● Payment Gateway System

● University Information System ● Cinema ticket Booking system ● Order Booking System

● Information system for farmers

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26 Con

Vox

BCT (Communication Blaster)

• Unified Platform

– Groups can be created or uploaded. ConVox presents unified Interface to send E-mail, SMS, Fax or call to these groups.

• IVRS Messages

– Calls can play the pre-recorded message and take the user input as digits.

• Anywhere Access

– Web browser based access for easy

configuration and management.

• Templates and Voice Files

– Templates can be maintained for SMS and E-Mail communication . Picture and voice files can be organized for Fax and Voice communication

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27 C

OMPANY

B

EHIND

Con

Vox

OBD

Our products include Call Centre Packages, Conference Bridge, Voice Logger, IP-PBX and IVRS.

Head office in Hyderabad with branch offices in Mumbai, Bangalore, Chennai, Delhi and Pune

Focus on R&D and innovation

Deepija Telecom (P) Ltd. is a fast growing software development company in the area of CTI/ IVRS and VoIP.

Open Source Experts

High quality products and strong customer support.

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28 I

NSTALLATION

AND

M

AINTENANCE

OF

THE

SYSTEM

Our Engineers will install and configure the system initially.

Training is given to the administrator and users of the system at customer premises.

Support is available through Phone Call, Chat, Remote Login and On site visit.

Normal Installation Time is 1 Week. Depending on the customization requirement it may take more time.

Highest commitment for Customer Support.

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