E5784
City of New Smyrna Beach, FL - IVR & SelecTXT-GSA Contract # GS-35F-0315X
October 1, 2019 Quote is Valid for 90 DaysPart # Description Quantity NET GSA Price EXT GSA Price
VP-BSTD
VoicePermits
Base Application(4-Ports with Standard Server) 1 $ 32,817.13 $ 32,817.13 32,817.13
$ $ 32,817.13
Part # Description Quantity NET GSA Rate EXT GSA Price
N/A Project Manager 47 $ 174.56 $ 8,204.32 8,204.32 $
TOTAL SYSTEM INVESTMENT:
$
41,021.45
Year 1 System Warranty:
Included
Part # Description Quantity NET Price EXT Price
N/A
ANNUAL IVR CALL FEES
Annual Calls Included = 30,000 Per Cost per call over 30,000 = $.50
1 $ 12,000.00 $ 12,000.00
N/A SelecTXT Annual Text Messages Bundle
(40,000) 1 $ 3,000.00 $ 3,000.00
Additional Pricing Sub-Total: $ 15,000.00
TOTAL SYSTEM INVESTMENT:
$
15,000.00
Non GSA - Additional Pricing
SIN 132-33
SIN132-51
SIN 132-33 Sub-Total:
SIN 132-51 Sub-Total:
City of New Smyrna Beach, FL
Hosted IVR & SelecTXT Payment Terms
GSA Payment Terms
Year 1
VoicePermits Base Application (SIN 132-33)
$41,021.45
Professional Services for IVR & SelecTXT (One-time Setup Cost)
Including Year 1 Annual Managed Service Fee for IVR & SelecTXT
YEAR 1 TOTAL
$41,021.45
VoicePermits Base Application & Professional Services – Payment Schedule50% - Invoiced at time of execution of contracts
50% - Invoiced upon project delivery to customer for UAT
Year 2 Annual Managed Service Fee for IVR & SelecTXT (SIN 132-51)
$19,725.28
YEAR 2 TOTAL
$19,725.28
Managed Service Fee – Payment Schedule100% - Invoiced 45 days prior to beginning of next service year
Year 3 Annual Managed Service Fee for IVR & SelecTXT (SIN 132-51)
$20,423.52
YEAR 3 TOTAL
$20,423.52
Managed Service Fee – Payment Schedule100% - Invoiced 45 days prior to beginning of next service year
Year 4 Annual Managed Service Fee for IVR & SelecTXT (SIN 132-51)
$21,470.88
YEAR 4 TOTAL
$21,470.88
Managed Service Fee – Payment Schedule100% - Invoiced 45 days prior to beginning of next service year
Year 5 Annual Managed Service Fee for IVR & SelecTXT (SIN 132-51)
$21,820.00
YEAR 5 TOTAL
$21,820.00
Managed Service Fee – Payment ScheduleAdditional Payment Terms
Year 1
Annual Inbound Call Fees*
$12,000.00
Annual SelecTXT SMS Message Bundle**
$3,000.00
YEAR 1 TOTAL
$15,000.00
Annual Inbound Call Fee and SMS Message Bundle Fee - PAYMENT SCHEDULE100% - Invoiced upon project delivery to customer for UAT
Year 2
Annual Inbound Call Fees*
$12,000.00
Annual SelecTXT SMS Message Bundle**
$3,000.00
YEAR 2 TOTAL
$15,000.00
Annual Inbound Call Fee and SMS Message Bundle Fee - PAYMENT SCHEDULE100% - Invoiced 45 days prior to beginning of next service year
Year 3
Annual Inbound Call Fees*
$12,000.00
Annual SelecTXT SMS Message Bundle**
$3,000.00
YEAR 3 TOTAL
$15,000.00
Annual Inbound Call Fee and SMS Message Bundle Fee - PAYMENT SCHEDULE100% - Invoiced 45 days prior to beginning of next service year
Year 4
Annual Inbound Call Fees*
$12,000.00
Annual SelecTXT SMS Message Bundle**
$3,000.00
YEAR 4 TOTAL
$15,000.00
Annual Inbound Call Fee and SMS Message Bundle Fee - PAYMENT SCHEDULE100% - Invoiced 45 days prior to beginning of next service year
Year 5
Annual Inbound Call Fees*
$12,000.00
Annual SelecTXT SMS Message Bundle**
$3,000.00
YEAR 5 TOTAL
$15,000.00
Annual Inbound Call Fee and SMS Message Bundle Fee - PAYMENT SCHEDULE100% - Invoiced 45 days prior to beginning of next service year
*Includes 30,000 annual calls / Cost Per Call Over 30,000 Calls = $0.40 per call
Per call overage fees are charged monthly after included call limit has been reached and will be invoiced as additional item.
Call Definition: IVR Services are provided by the Call. A Call is defined as a successful completed connection. A Call can be up to 4 minutes in length, with each additional 4 minute period counted as an additional Call. Actions such as transfer that result in multiple connected circuits are counted on the per circuit basis and are measured for the duration of the connection including the time after a transfer occurs.
Yearly Investment
Rollup
Year 1
Year 2
Year 3
Year 4
Year 5
System Setup Cost IVR
SelecTXT Setup Fee
Host Conversion to Tyler
EnerGov - TBD
$41,021.45 -
-
-
-
Managed Service Fee
IVR & SelecTXT
Included
$19,725.28 $20,423.52 $21,470.88 $21,820.00
Annual Call Fees IVR
$12,000.00 $12,000.00 $12,000.00 $12,000.00 $12,000.00
SelecTXT Annual SMS
Message Bundle 40,000
$3,000.00
$3,000.00
$3,000.00
$3,000.00
$3,000.00
YEARLY TOTAL
$56,025.45 $34,725.28 $35,423.52 $36,470.88 $36,820.00
MANAGED SERVICES IVR APPLICATION SCOPE Channels:
o Relay IVR that includes Professional English Voice & SelecTXT Functionality:
o Schedule Inspections o Cancel Inspections o Reschedule Inspections o Hear Inspection Results o Post Inspection Results o Post Correction Codes
Application Database Integration: Tyler Munis
o Integration to Tyler Munis requires appropriate ports enabled within the New Smyrna Beach network and VPN connectivity, as determined is necessary during the system
implementation
o Includes future migration to Tyler EnerGov Number of IVR Ports: 4
Telephone Number: IVR service requires a local-to-customer phone number. Selectron can either use an existing number provided by customer, or obtain and provide a number if needed. Required Items Not Included with Relay
o Required Host Interface (Please Contact Tyler Munis or Tyler EnerGov to purchase, if applicable)
o Host interface components must be installed and functioning prior to development
SelecTXT INSPECTION SCHEDULING SCOPE The SelecTXT Inspection Scheduling offers the following functionality:
• Schedule, Reschedule and Cancel inspection dates via an interactive text message conversation • Allows contractors and users to manage their inspection requests and results from a mobile
device
• View inspection results
• Provides both simple step-by-step menu-driven and “power user” entries
Scheduling, rescheduling and cancelling inspections requires a text message “conversation” back and forth between the application and the mobile user, where the application requests specific permit-related information and the mobile user provides responses. A conversation consists of multiple text messages for each inspection request process.
.
MANAGED SERVICES PAYMENT TERMS
Pricing does not include additional application integration charges that may be required as part of this solution. This includes Application Vendor API, user, or implementation fees, additional licensing fees, or other surcharges directly or indirectly charged by or remitted to the Application Vendor.
Setup Fee Payment Schedule
50% Invoiced upon execution of contracts
50% Invoiced upon delivery of system for initial testing by customer
Annual Managed Service Fee & Call and Message Bundle Fee Payment Schedule
100% Invoiced 45 days prior to beginning of service period. If applicable, per message overage fees are charged monthly in arrears after included limits has been reached.
Taxes
Sales Tax or any other applicable taxes are NOT included in any of this proposal's pricing information. Payment Terms
Terms are net 45 from date of invoice. Past due invoices are subject to a 1.5% per month late fee. All presented pricing is in US Dollars.
Vendor Information
Selectron Technologies, Inc. 12323 SW 66th Avenue
Portland, Oregon 97223
