A presentation from A presentation from and and October 19th 2010 October 19th 2010 ® and and
Program
Introduction to MicroAge
Maria Fiore
Business Development Manager Hartco
SME and « cloud computing »
© 2006 MicroAge
SME and « cloud computing »
Hugo Boutet
Introduction to MicroAge
Presented by Maria Fiore
MicroAge at a glance
Canada’s leading network of independently-owned systems
integrators and value-added resellers
Over 40 locations across Canada, many in operation since 1981
© 2006 MicroAge
Specializing in multi-vendor turnkey solutions: hardware + software
+ technical & professional services
MicroAge
Our
Our visionvision
To be Canada’s leading provider of IT products, services and
solutions
Our
Our missionmission
MicroAge will succeed and prosper by maintaining an unrelenting
© 2006 MicroAge
commitment to customer service excellence, delivering reliable, competitive products, and by working as true business partners with every customer
Our
Our valuesvalues
We are committed to service excellence
We build and maintain strong relationships with customers and
suppliers in the communities we serve
We succeed by fostering trust, respect and collaboration amongst
Why MicroAge
Deep, broad expertise
Local presence, national scope Strong relationships
© 2006 MicroAge
IT Products, Services & Solutions PRODUCTS IT infrastructure Networking Communications SERVICES Configuration/ integration
Maintenance & support
SOLUTIONS Security Virtualization Mobility © 2006 MicroAge Communications Storage
Maintenance & support Managed services
Life cycle management IT staffing
Mobility
Backup / disaster
Strong Relationships
A customer-driven business model
Service-based Collaboration Interaction
Strong focus on IT as business driver
Your trusted business technology partner
© 2006 MicroAge
Strong focus on IT as business driver
Meeting business goals & objectives Solving business problems
Reducing costs, overhead, inefficiencies Great people Experience Attitude Commitment
Service Excellence
Planning, consulting, design IT asset life cycle management
Procurement & system configuration
through to disposal e-waste management © 2006 MicroAge e-waste management Managed services Help desk Service desk
Remote network monitoring
Maintenance & support plans IT staffing
Survey of 2,200 IT managers across Canada
2,200 IT managers Private & public sector Multiple industry channels
2009 Distinguished Award Criteria
© 2006 MicroAge
Multiple industry channels
Small, medium & large organizations
Rank based on number of times MicroAge listed as
F R E E Y O U R S E L F
F R E E Y O U R S E L F
®
SME and “
SME and “cloud computingcloud computing”...”... more accessible than we think! more accessible than we think!
What is What is “
An Information Technology (IT) delivery modelAn Information Technology (IT) delivery model
Dematerialized computing or “cloud”Dematerialized computing or “cloud”
Online services, à la carte, on demandOnline services, à la carte, on demand
Group of powerful servers Group of powerful servers linked togetherlinked together, hosted, , hosted,
Defining “
Defining “cloud computingcloud computing””
Group of powerful servers Group of powerful servers linked togetherlinked together, hosted, , hosted, redundant, highly secured and often virtualized
redundant, highly secured and often virtualized
Data and applications are accessible through Data and applications are accessible through Internet
Evolution in the way IT is meeting business needs Evolution in the way IT is meeting business needs and requirements
and requirements
Why “
Why “cloud computingcloud computing” ? ” ?
•• SpeedSpeed •• On demand capacityOn demand capacity •• ComplexityComplexity
•• SecuritySecurity •• FlexibilityFlexibility
•• Accessibility and mobilityAccessibility and mobility •• Costs Costs vsvs capitalizationcapitalization •• IT resourcesIT resources
What
What…
…
Are the
Are the
Market
Market
facts
facts?
?
®facts
facts?
?
Worldwide: Cloud computing market
• 2010: 1.5% of PC market
• 2014: more than 40% of PC market
80% 90% 100%
Market facts
Market facts
Over 38% growth in the next 4 years
Source GARTNER (2010) 0% 10% 20% 30% 40% 50% 60% 70% 80% 2010 2014 Distributed PC Management Cloud computing services
Market facts
Market facts
Growth
Canada: cloud computing market
• 2010: 5% of PC market • 2011: 10% of PC market 0% 2% 4% 6% 8% 10% 12% 2010 2011 Growth
Growth will double in Canada in next 2 years
Source IDC (2009)
•• EnergyEnergy
•• Mobile phonesMobile phones •• BanksBanks
Radio Radio
Existing “
Existing “cloudcloud” models” models
•• RadioRadio
•• TelevisionTelevision •• InternetInternet
Paying “
Paying “cloud computingcloud computing” services” services
Customers of “
Customers of “cloud computingcloud computing” pay their services” pay their services in two (2) ways:
in two (2) ways:
•• Used capacityUsed capacity on demand payon demand pay--perper--useuse •• Used capacityUsed capacity on demand payon demand pay--perper--useuse
•• Reserved capacityReserved capacity flat fee for a specific allotment of flat fee for a specific allotment of
resources/capacity resources/capacity
Types of “
Types of “cloud computingcloud computing” services” services Software-as-a-Service
(SaaS)
Customer contracts the use of an application from a compute cloud
(Salesforce.com, Google Apps, and Zoho.) Platform-as-a-Service
(PaaS)
Application development is externally hosted. The customer accesses tools for developing an
application without the need for infrastructure (Microsoft Azure, Force.com, and Google App
(Microsoft Azure, Force.com, and Google App Engine.)
Infrastructure-as-a-Service (IaaS)
Management of basic compute services
(Amazon’s Elastic Compute Cloud (EC2) and
A fourth “
A fourth “cloud computingcloud computing” option” option Information Technology-as-a-Service (ITaaS)
•• All IT services, applications and data are All IT services, applications and data are
hosted and managed in a cloud hosted and managed in a cloud environment
environment environment environment
What is iGOvirtual® ? What is iGOvirtual® ?
It’s a managed ITaaS “
It’s a managed ITaaS “cloud computingcloud computing” ” solution…
solution…
…where we simplify an SME’s IT... …where we simplify an SME’s IT...
... to a secured web browser ... ... to a secured web browser ...
... and an Internet link ... ... and an Internet link ...
... to access all their applications and data… ... to access all their applications and data…
+
+
+
+
®+
+
+
+
... deployed from a world
... deployed from a world--class IT class IT
infrastructure used by large enterprises... infrastructure used by large enterprises...
... within an SME IT budget ! ... within an SME IT budget !
What
What
…
…
«
« cloudcloud » services » services are
are offeredoffered withwith iGOvirtual®?
iGOvirtual®?
® iGOvirtual®?
iGOenterprise iGOexchange
iGObackup
Your iGOvirtual® “Cloud” services
iGOserve iGOcontinuity iGOredundancy
iGOvirtual™
iGOvirtual™
Let’s
Let’s have a
have a
look…
Portal Portal EMAILS FAX FAX ® IN-HOUSE ERP COLLABORATION
Support Support RECORDING RECORDING TIME ZONES ® SECURED FILING SECURED FILING ONLINE REPORTING KNOWLEDGE BASE PROCESS REMOTE SUPPORT
Infrastructures Infrastructures GUARD GUARD KEYPAD KEYPAD FIRE PROTECTION DATA STORAGE REDUNDANCY ® AIRCOOLING POWER GENERATOR FIBER OPTIC FIREWALL FIREWALL VLAN VLAN POWER SERVER
Maintenance Maintenance PERFORMANCE MONITORING BACKUP & RECOVERY LOAD BALANCING ® MONITORING SCHEDULING DIAGNOSIS & DIAGNOSIS & SOLVING SOLVING UPDATES UPDATES RECOVERY
integration integration
NETWORK AUDIT NETWORK AUDIT
AUDIT REPORT & RECOMMANDATIONS TUNING & OPTIMIZATION ® IMPLEMENTATION IMPLEMENTATION TECHNOLOGY ASSEMBLY VERIFICATION CHECKLIST TRAINING TRAINING GO LIVE !
iGOvirtual™
iGOvirtual™
where
where cancan we we accessaccess itit from from?? from from??
mobile Internet Café All browsers All browsers ® Home iPad Office
iGOvirtual™
iGOvirtual™
What
What are the are the benefits
ACCESSIBILTY CONTINUITY SECURITY STANDARDS STANDARDS TEAM TEAM ® SIMPLICITY OPTIMIZATION RECYCLING PORTABILITY SCALABILITY SCALABILITY ECO-ENERGETIC B E N E F I T S B E N E F I T S
WHY
WHY
…
…
would
would customerscustomers
® would
would customerscustomers move to
move to
iGOvirtual®? iGOvirtual®?
Focus
Easy & fast remote access Email + Exchange + Ongoing access to Increasing complexity Scalability & capacity CAPEX to OPEX IT best practices Compliance Reduce security risks Greater ROI Competitive advantage ® Exchange + PDA Limited IT resources Variable cost structure access to innovation Compliance Reduce IT costs Reduce continuity risks security risks
WHEN
WHEN
…
…
would
would customerscustomers move to move to iGOvirtual®? iGOvirtual®? ® iGOvirtual®? iGOvirtual®?
Post merger Moving Contract renewal Compliance deadline New venture startup New ERP acquisition Recurring critical IT issues Major IT resources ® WHEN ? Major IT upgrade required Post merger consolidation resources issues Growth plan
HOW
HOW
MUCH
MUCH
…
…
does
does iGOvirtual® iGOvirtual®
® does
does iGOvirtual® iGOvirtual® cost
Value proposition
Value proposition
SERVER VIRTUALIZATION APPLICATION HOSTING DATA HOSTING MICROSOFT EXCHANGEBLACKBERRY ENTERPRISE SERVER
BACKUP & RECOVERY
SECURITY & ANTI-X SERVICES
INFRASTRUCTURE REDUNDANCY 125$
®
BACK-END MICROSOFT LICENSES
CITRIX LICENSES
24-7 MONITORING
24-7 PROBLEM RESOLUTION
CONTINUITY ASSURANCE
CUSTOMIZABLE WEB PORTAL
UNLIMITED TECHNICAL SUPPORT
CHANGE REQUEST MANAGEMENT
125$
Per user /month
Stability Stability Continuity Continuity growth growth TM Efficiency productivity productivity competitiveness competitiveness profitability profitability V A L U E V A L U E C R E A T I O N C R E A T I O N
in conclusion
in conclusion
• “Cloud computing” is an evolution, not a revolution • Microage’s “Cloud” solutions are accessible right now • Tangible benefits
® • From a business perspective: evaluate your “Cloud” strategies
Questions
Thank you ! Thank you !
