Professional Certification
Resource Guide
Table of Contents
If you are ready to get ahead in your career, but don’t have the skills or experience that employers are looking for,
this Resource Guide is your first step to success! Use it to learn about dozens of industry and vendor certifications
that can give you the edge over other job seekers and the training that will prepare you to earn them.
NOTICE: The training paths outlined in this directory may not be available at every New Horizons campus. Please contact your local campus to
About New Horizons ...2
Getting Started ...3
Integrated Learning Approach ...4
Why Get Certified? ...5
Microsoft Certifications Explained ...6
Job Profile Index ...7
IT Helpdesk, Infrastructure & Networking ...11
CompTIA A+ IT Technician - 2006 Edition ... 12
CompTIA A+ - 2009 Edition ... 12
Microsoft Certified Desktop Support Technician ... 13
Vista and Windows 7 Technology Specialist Paths ... 13
Vista and Windows 7 IT Professional Paths ... 15
Microsoft Certified Systems Administrator (MCSA) ... 16
Microsoft Certified Systems Engineer (MCSE) ... 17
Windows Server 2008 Technology Specialist Paths ... 18
Windows Server 2008 IT Professional Paths ... 19
MCTS: Microsoft Exchange Server 2007 ... 21
MCITP: Enterprise Messaging Administrator ... 21
SharePoint Server Technology Specialist Paths ... 22
CompTIA Network+ ... 23
Cisco Certified Network Associate (CCNA) ... 23
CCNA Specializations ... 24
Cisco Certified Network Professional (CCNP) ... 25
Cisco Certified Voice Professional (CCVP) ... 26
Information Security ...27
CompTIA Security+ ... 28
Cisco Certified Security Professional ... 28
CISSP: Certified Information Systems Security Pro ... 29
Computer Hacking Forensics Investigator ... 29
Certified Ethical Hacker ... 30
Certified Security Analyst ... 30
Programming & Development ...31
Microsoft Visual Studio 2008 Technology Specialist Paths ... 32
Professional Developer Paths ... 34
Database Administration & Development ...35
SQL Server Technology Specialist Paths ... 36
Project Management ...38
Certified Associate in Project Management (CAPM) ... 39
Project Management Professional (PMP) ... 40
MCTS: Managing Projects with Office Project 2007 ... 40
Graphic & Web Design ...41
Adobe Certified Expert ... 42
Graphic and Print Design Specialist ... 43
Web Design Specialist ... 43
Office Administration ...44
Microsoft Office Specialist for Office 2003 ... 45
Microsoft Certified Application Specialist for Office 2007 ... 46
Microsoft Office 2007 Master ... 46
Healthcare Information Management ...47
Certified Medical Administrative Assistant (CMAA) ... 48
Certified Billing and Coding Specialist (CBCS) ... 49
Learn Alongside Other Professionals
Going to New Horizons is not the same as going back to school. New Horizons specializes in training the adult student - experienced students who are interested in flexible yet accelerated programs that will provide the training and certification needed to change careers or advance in a current job. With many of our graduates returning to New Horizons to gain advanced skills, our students are a mix of individuals and IT professionals employed from some of the top IT companies in the world.
You’ll interact with dedicated, goal-oriented peers in an atmosphere of high expectations and great cooperation. As you communicate daily with other professionals, you’ll gain insight into your chosen field and will be able to network with individuals who share your interests.
A Quality Education at Your Convenience
Finding time for training can be challenging with changing work schedules and family or other personal commitments. New Horizons offers compressed training programs that can result in certification in just weeks – not months or years. And to help ensure your success, our training methods use a combination of leading-edge courseware, labs, simulations, and online reference libraries to deliver the most comprehensive integrated learning solution available. Learning options include instructor-led classroom training, Online Live, Online Anytime, or Mentored Learning. Select the learning style or combination of styles that fits into your schedule and works best for you!
As an individual looking to improve your skills or get your career started, you will gain knowledge through a balanced learning approach, empowering you to increase your workplace competence and gain a professional advantage.
Career Development Solutions
New Horizons offers complete, simplified learning solutions that focus on knowledge transfer, retention, and skills development. Based on input from our corporate clients, we focus on the most popular and relevant industry certifications from a variety of leading technology vendors.
To help you prepare for your certification exams, we offer pre-tests, one-on-one guidance, and study materials. Our multiple delivery methods ensure that there is a training solution to fit your schedule, pace, and learning style. This is your career, not just a couple of classes, and our job is to help you get the training you need to get your foot in the door and the job that you want! Plus, our classes are short and intensive so you can get the critical skills and prepare for the certifications you need to enter the job market in just a few weeks or months.
Who We Are
Since 1982, New Horizons Computer Learning Centers has grown to become the largest independent IT training company worldwide. We offer more courses, at more times, and in more locations than any other computer and business training company. Businesses and individuals can choose from hundreds of course offerings, delivered by experts, and offered in hundreds of convenient locations around the world. Over the past 27 years, New Horizons has provided innovative learning solutions that have transformed businesses and helped more than 25 million students reach their career goals, and continues to expand its offerings, locations, and solutions to meet the growing demands placed on organizations and their employees.
Getting the right skills is an important step in preparing you for the future and New Horizons will give you the power to succeed!
About New Horizons
If you are looking to upgrade your career prospects in Information
Technology, Project Management, Graphic and Web Design, or
Healthcare Information Management, New Horizons Computer
Learning Centers can help.
Whether you are just returning to the workforce, recently laid-off, or
pursuing a new career, our training solutions can prepare you for the
most widely-recognized and sought after professional certifications
and provide you with the practical skills needed in today’s highly
competitive job market.
New Horizons is committed to helping you “Succeed through Learning” by providing you with the services you need every step of the way. Getting started in your chosen career has never been easier!
Your Education Consultant
Your experience with New Horizons will begin with an initial consultation with an Education Consultant (EC). ECs are experts in career development, with a deep understanding of the local job market. Your EC will work to understand your personal needs and professional goals using in-depth discussions, career assessments, and aptitude tests to help determine the training plan that will work for you.
Career Development Options
As the world leader in IT training, New Horizons provides industry-focused education solutions that will enhance your chances for employment in your chosen field. Our career development
solutions encompass multiple industry certifications from a variety of leading technology vendors, with hands-on practice and interactive educational experiences.
To help you prepare for certification exams, your instructors and EC will work with you to ensure success through pre-tests, one-on-one guidance, and study materials. And, our multiple delivery methods ensure that there is a training program to fit your schedule, pace, and learning style.
New Horizons can help prepare you for careers in:
• IT Infrastructure and Networking • Business Administration and Project Management • Application Development/Programming • Graphic and Web Design
• Database Configuring and Administration • Healthcare Information Management • IT Security
Instructor Staff
New Horizons employs the most experienced and qualified instructors in the industry. In fact, our instructors cannot lead a class until they have achieved certification on the technology covered in that class.
Each of our technical instructors is a Microsoft Certified Trainer (MCT). MCTs are the premier technical and instructional experts on Microsoft technologies, and are the only individuals authorized to deliver training using Official Microsoft Learning Products. Our instructors are held to the highest standards in the industry, maintaining customer evaluation scores in the top 5th
percentile worldwide. According to over 1.4 million student evaluations, New Horizons consistently outperforms benchmark peer IT training companies in instructor performance, courseware quality, and facility satisfaction.
Tuition Financing Options
New Horizons students have several options for financing their career development training. For students interested in acquiring a loan for their training, our Education Consultants can provide information about reputable financing institutions. In some instances, students that meet certain income or job experience requirements may be eligible to participate in federal or state government-subsidized training grant programs. Your Education Consultant will discuss these various options with you and direct you to the appropriate resources for more information.
Additionally, students can earn college credit for several of our training programs, which means they may be eligible for other tuition funding sources, including corporate tuition reimbursement, Military Tuition Assistance, and various federal and state grants.
Earn College Credit at New Horizons
As an International Association of Continuing Education and Training (IACET) Authorized Provider, New Horizons offers students Continuing Education Units (CEUs) for most of our courses. CEUs are often accepted by colleges and universities as course credit toward degree programs.
In addition to earning CEUs, individuals have several opportunities to obtain college credit* for New Horizons-provided training. New Horizons partners with several local universities and colleges to provide technical training through their Continuing Education and Distance Learning programs. Students enroll for classes through the accredited institution, which enables them to use traditional college loans and grants, Military Tuition Assistance, or corporate tuition reimbursement programs to fund
75 percent of managers believe
that certified individuals are
more productive and that
certifications are important to
team performance. - 2006 MCP
Customer Satisfaction Study
CLASSROOM TRAINING
When it comes to quality instruction in a traditional classroom setting, New Horizons is the leader. We offer more courses at more times and in more locations than any other computer training company.Businesses and individuals can choose from hundreds of desktop applications, business skills, and technical training courses in our learning centers worldwide. For larger groups, dedicated training is a cost-effective and convenient option. Whether classes are held at your location or in a New Horizons facility, our world-class instructors will provide a training experience that exceeds your expectations while providing a cost-effective and convenient solution to your training needs.
MENTORED LEARNING™
Mentored Learningincorporates multiple learning methods to give students scheduling flexibility and control over their
learning agenda.
Students begin with a pre-assessment test to determine their current knowledge and skills. Then they work with a certified instructor, or Mentor, to determine their best training path.
Vendor-authorized curriculum is blended with pre-recorded lecture, hands-on labs, and one-on-one mentoring to provide a comprehensive training solution.
This is the ideal training environment for both the experienced IT professional with a specific learning need, or for the student who may need more focused attention.
ONLINE LIVE™
Thousands of students have taken advantage of live, expert instruction on the Web with our industry-leading, eLearning offering, Online LIVE.
During class, students learn from expert instructors and access live, hands-on labs where they can test their new skills on real equipment. Students may attend classes from their home, office, or on the road. Alternately, to help ensure a focused learning environment free from distractions, we offer students the ability to attend OLL classes in their local New Horizons center.
In addition to open-enrollment classes, the OLL platform can be used for dedicated training for organizations with a distributed workforce.
ONLINE ANYTIME™
For students who prefer a more independent learning approach, try Online ANYTIME.OLA offers more than 1,200 courses, ranging from high-level technical training to basic desktop applications and business skills. Available as web-based or computer-based training, the course content is the same as our world-renowned instructor-led training.
Online ANYTIME is convenient and easy, and allows students to fit learning into a busy schedule.
Whether in the office, at home, or on the road, courses are available any time day or night.
OLA also provides user-friendly administrative features to help track progress, create custom reports, and view results. New Horizons Integrated Learning is a comprehensive approach to training that guides you through all stages of your learning lifecycle. It consists of five components - Assess, Learn, Reinforce, Support, and Validate - and combines classroom and eLearning products and services to create the most effective learning experience available in the industry.
Some computer training providers offer only classroom training. Others offer only eLearning. Only New Horizons offers fully integrated learning solutions. Choose from Classroom Learning, Mentored Learning, OnlineLIVE Learning – our “classrooms on the Web”, or self-paced OnlineANYTIME Learning. The course content is the same regardless of delivery method.
Learn more about our Integrated Learning model at www.succeedthroughlearning.com/Integrated_Learning.
Information systems play a key role in nearly every business, and demand for skilled employees is growing daily. Organizations need to be assured the professionals they hire can handle real-world; technology-based responsibilities, and employees and job seekers need credentials that demonstrate these qualities. Earning a vendor or industry certification provides a blueprint for professionals to plan, implement, manage, and use those information systems.
Certifications represent skill, knowledge, and experience.
Industry certifications provide stepping-stones for career development and enhancement plus function as an effective tool for assessing competency. By earning an industry certification, an individual receives the recognition of professional achievement, respect of their peers and the valuable validation of skills.
When you begin your training, your objective will be to gain a thorough understanding of specific skills in order to achieve industry certification. Through your education and training, you will have acquired specialized skills to advance in your career.
What is the Value of Certification?
Simply put, it’s recognition.
Recognition that you have achieved a higher level of
technological expertise. Recognition that you know how to meet the technological challenges you face every day. And recognition that you are committed to your chosen profession.
Industry certifications held by potential and current employees provide businesses assurance that they are employing
individuals who have received high-quality, consistent training and have the ability and professionalism to handle real-world responsibilities.
Why is Certification Important?
The facts speak for themselves.
Throughout the world, there is a need for highly skilled IT workers. The IT industry is facing some big challenges. A Gartner study states that 40 percent of operational downtime is due to operator error—attributable to a significant lack of training on core systems.
Wherever you are in your career, certification plays a critical role. It is proof that you are committed to staying current with the latest technologies and best practices - and that helps you remain consistently relevant in today’s constantly changing technological landscape. It’s a true reflection of your dedication, professionalism and real-world skills
New Horizons Certification Training helps students: • Enhance on-the-job performance and productivity
• Improve efficiency by learning optimum methods of solving technological issues • Obtain advanced technical skills through hands-on, real world experience • Keep up with changing technology
• Get an advantage in career development
Managers and potential employers know they can entrust their projects to Microsoft Certified Professionals. These individuals have acquired critical on-the-job skills. They’ve proven their commitment to professional excellence and validated their knowledge of Microsoft products and platforms.
New Generation Certifications
Microsoft has created a new generation of certifications based on extensive feedback from our partners and customers, to better prepare you for the ever-increasing demands placed on IT departments.
• Certification paths are now shorter, more rigorous, and more cost-effective, resulting in professionals more quickly acquiring credentials to prove their expertise.
• Certifications are targeted to specific Job Titles or technologies, resulting in deeper skill sets and credentials more relevant to specific business needs.
New Generation Certifications are available on Microsoft’s latest technologies, such as Windows 7, Windows Server 2008, Visual Studio 2008, and Microsoft SQL Server 2008. Prove your expertise while achieving Microsoft Competencies and Specializations.
Microsoft Certified Master (MCM) certifications identify
individuals with the deepest technical skills available on a particular Microsoft product.
Professional Series
Master Series
Microsoft Certified Technology Specialist (MCTS) certifications
validate an IT professional’s core technical skills on specific Microsoft products.
Microsoft IT Professional (MCITP) certifications highlight an IT
professional’s specific areas of expertise in the IT environment.
Microsoft Certified Professional Developer (MCPD)
certifications validate a comprehensive set of skills required to be successful on the job.
The program introduces three series of credentials:
New Generation Certifications
Microsoft has created a new generation of certifications based on extensive feedback from you, our partners and customers, to even better prepare you for the ever-increasing demands placed on IT departments. • Certification paths are now shorter, more rigorous, and more
cost-effective, resulting in professionals more quickly acquiring credentials to prove their expertise.
• Certifications are targeted to specific job roles or technologies, resulting in deeper skill sets and credentials more relevant to specific business needs.
New Generation Certifications are available on Microsoft’s latest technologies, such as Windows Server 2008, Visual
Studio 2008 and Microsoft SQL Server 2008. Prove your expertise while achieving Microsoft Competencies and
Specializations.
0808 Part No. X15-13535
Visit the New Generation
Certifications website for
information on:
· Special offers on exam fees and
training
· Certification tools and resources
· Testing locations
https://partner.microsoft.com/us/ngc
Managers and potential employers know they can entrust their projects to Microsoft Certified Professionals. These
individuals have acquired critical on-the-job skills. They’ve proven their commitment to professional excellence. And
they’ve validated their knowledge of Microsoft products and platforms.
Technology Series
Get certified.
Master Series
Professional Series
Technology Series
Microsoft Technical Certification
Microsoft Certifications Explained
Visit the New Generation Certifications website at www.microsoft.com/learning for information on: • Special offers on exam fees and training
• Certification tools and resources • Testing locations
As you look through this guide, you will note that a list of Related Job Titles is provided with each certification outline. This is meant to provide you with a basic understanding of the types of occupations that the certification might prepare you for, or be related to in some way. If you have questions about the duties of a particular job, you may refer to this Index for a basic job description. Please note that this Index in no way includes every responsibility, duty or requirement for a particular occupation and is only meant as a guide.
Administrative Assistant
As the reliance on technology continues to expand in offices, the role of the office professional has greatly evolved. Office automation and organizational restructuring have led secretaries and administrative assistants to assume responsibilities once reserved for managerial and professional staff.
Administrative assistants perform a variety of administrative and clerical duties necessary to run an organization efficiently. They serve as information and communication managers for an office, plan and schedule meetings and appointments, organize and maintain paper and electronic files, manage projects, conduct research, and disseminate information by using the telephone, mail services, Web sites, and e-mail.
Related Job Titles: Executive Assistant, Office Assistant, Office Manager, Secretary Applications Developer
See Developer
Business Intelligence Specialist
The business intelligence specialist’s role is to strategically design and implement BI software and systems, including integration with databases and data warehouses. This includes selecting, blueprinting, gathering requirements, designing, and rolling out BI solutions to end users. The Business Intelligence Specialist is also responsible for ensuring high levels of BI availability through support functions and in-depth testing.
Communications Specialist
Communications specialists focus on the interaction between computer and communications equipment. They design, program, install and maintain voice technology systems, including switching systems, voice mail, cellular, and paging equipment.
Related Job Titles: Messaging Specialist, Telecommunications Specialist Computer Support Specialist
Computer support specialists provide technical assistance, support, and advice to customers and other users. This
occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems by using automated diagnostic programs, and resolve recurring difficulties. Support specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, for which they provide computer support to clients on a contract basis.
Related Job Titles: Customer Support Specialist, Desktop Remote Technician, Enterprise Technician, Field Technician, PC Support Specialist, PC Technician
Computer Forensic Investigator
Computer forensic investigators specialize in recovering, analyzing, and presenting data from computers for use in
investigations or as evidence. They determine the details of intrusions into computer systems, recover data from encrypted or erased files, and recover e-mails and deleted passwords.
Computer Operators
Computer operators oversee the operation of computer hardware systems, ensuring that these machines are used as efficiently and securely as possible. They may work with mainframes, minicomputers, or networks of personal computers. Computer operators must anticipate problems and take preventive action, as well as solve problems that occur during operations.
Data Communication Analyst See Network Analyst Database Administrators
Database administrators work with database management systems software and determine ways to organize and store data. They identify user needs and set up new computer databases. They also test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
An organization’s database administrator ensures the performance of the system, understands the platform on which the database runs, and adds new users to the system. Because many databases are connected to the internet, database administrators also must plan and coordinate security measures with network administrators.
Database Developer
Database developers create management systems to provide effective and efficient access to information stored in databases. They provide expertise and guidance in the design, implementation and maintenance of database management systems. Database developers control the design and use of the database and they also determine the way the filing systems will be organized and accessed. An important part of this work involves implementing and controlling security procedures to protect the database from accidental or intentional damage or loss.
Database developers must be good at communicating not only in computer languages, but with people as well. They not only develop the programs, but write up descriptions about them, prepare manuals, help screens, or explain the new systems in person to users.
Desktop Support Technician
Desktop support technicians provide technical support of desktop computers, applications and related technology. This may include the installation and testing of computer systems and peripherals within established guidelines, and assisting in the maintenance and testing of network servers, and associated equipment.
Related Job Titles: Desktop Administrator Developer
Developers write, test, and maintain the detailed instructions, called programs, that computers follow to perform their functions. Developers also conceive, design, and test logical structures for solving problems by computer.
Job titles and descriptions may vary depending on the organization, but developers usually write programs according to the specifications given by computer software engineers and systems analysts. After engineers and analysts design software— describing how it will work—the programmer converts that design into a logical series of instructions that the computer can follow.
In practice, developers often are referred to by the language they know, such as Java developers; or by the type of function they perform or environment in which they work—for example, Web developer or applications developer.
Related Job Titles: Applications Developer, Programmer, Software Developer, Systems Developer Graphic Designer / Print Designer
Graphic and print designers create visual solutions to communications problems. They find the most effective way to get messages across in print, electronic, and film media using a variety of methods such as color, type, illustration, photography, animation, and various print and layout techniques. Graphic designers develop the overall layout and production design of magazines, newspapers, journals, corporate reports, and other publications. They also produce promotional displays, packaging, marketing brochures, and logos for products and businesses.
Help-desk Technician
Help-desk technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.
Help-desk technicians deal directly with customer issues and companies value them as a source of feedback on their products. They are consulted for information about what gives customers the most trouble, as well as other customer concerns. Most computer support specialists start out at the help desk.
ambulatory settings, physician offices, or long-term care. Medical Records Technician
Every time a patient receives health care, a record is maintained of the observations, medical or surgical interventions, and treatment outcomes. Medical records and health information technicians organize and evaluate these records for completeness and accuracy.
Medical records technicians assemble patients’ health information, ensure accuracy of data, and update patient records. They regularly communicate with physicians and other health care professionals to clarify diagnoses or to obtain additional information. Technicians regularly use computer programs to tabulate and analyze data to improve patient care, better control cost, provide documentation for use in legal actions, or use in research studies.
Network Administrator
Network administrators design, install, and support an organization’s computer systems. They are responsible for local-area networks (LAN), wide-area networks (WAN), network segments, and internet and intranet systems. They work in a variety of environments, including professional offices, small businesses, government organizations, and large corporations. They maintain network hardware and software, analyze problems, and monitor networks to ensure their availability to system users. These workers gather data to identify customer needs and then use the information to identify, interpret, and evaluate system and network requirements. Administrators also may plan, coordinate, and implement network security measures. Related Job Titles: Network Technician
Network Architects
Network architects design, test, and evaluate systems such as local area networks (LANs), wide area networks (WANs), the internet, intranets, and other data communications systems. Systems are configured in many ways and can range from a connection between two offices in the same building to globally distributed networks, voice mail, and e-mail systems of a multinational organization.
Network systems and data communications analysts perform network modeling, analysis, and planning, often requiring both hardware and software solutions. For example, a network may involve the installation of several pieces of hardware, such as routers and hubs, wireless adaptors, and cables, while also requiring the installation and configuration of software, such as network drivers. Analysts also may research related products and make necessary hardware and software recommendations. Related Job Titles: Data Communications Analyst, Network Analyst, WAN/LAN Specialists
PC Hardware Technician
Hardware technicians install PCs and related hardware, investigate hardware problems and perform minor system hardware and communication connection repairs. Major problems or repairs are directed to outside vendors. This is an intermediate level position usually requiring comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting. Project Manager
Project managers develop requirements, budgets, and schedules for complex projects. They coordinate such projects from development through implementation, working with internal and external clients, vendors, consultants, and computer specialists. These managers are increasingly involved in projects that upgrade the information security of an organization. Security Administrator / Security Specialist
Computer security specialists may plan, coordinate, and implement the organization’s information security. These workers educate users about computer security, install security software, monitor networks for security breaches, respond to cyber attacks, and, in some cases, gather data and evidence to be used in prosecuting cyber crime. The responsibilities of computer security specialists have increased in recent years as cyber attacks have become more common. This and other growing
specialty occupations reflect an increasing emphasis on client-server applications, the expansion of Internet and intranet applications, and the demand for more end-user support.
Software Engineers
Computer software engineers apply the principles of computer science and mathematical analysis to the design,
development, testing, and evaluation of the software and systems that make computers work. The tasks performed by these workers evolve quickly, reflecting new areas of specialization or changes in technology, as well as the preferences and practices of employers.
Software engineers can be involved in the design and development of many types of software, including computer games, word processing and business applications, operating systems and network distribution, and compilers, which convert programs to machine language for execution on a computer.
Computer software engineers begin by analyzing users’ needs, and then design, test, and develop software to meet those needs. Computer software engineers must be experts in operating systems and middleware to ensure that the underlying systems will work properly.
System Administrator
Systems administrators are responsible for maintaining network efficiency. They ensure that the design of an organization’s computer system allows all of the components, including computers, the network, and software, to work properly together. Furthermore, they monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs. Administrators also troubleshoot problems reported by users and by automated network monitoring systems and make recommendations for future system upgrades. Administrators also may plan, coordinate, and implement network security measures.
Systems Analyst
All organizations rely on computer and information technology to conduct business and operate efficiently. Computer systems analysts help organizations to use technology effectively and to incorporate rapidly changing technologies into their existing systems. The work of computer systems analysts evolves rapidly, reflecting new areas of specialization and changes in technology.
Computer systems analysts solve computer problems and use computer technology to meet the needs of an organization. They may design and develop new computer systems by choosing and configuring hardware and software. They may also devise ways to apply existing systems’ resources to additional tasks. Most systems analysts work with specific types of computer systems—for example, business, accounting, or financial systems or scientific and engineering systems—that vary with the kind of organization. Analysts who specialize in helping an organization select the proper system software and infrastructure are often called system architects. Analysts who specialize in developing and fine-tuning systems often are known as systems designers.
Technical Support Specialist
Technical support specialists respond to inquiries from their organizations’ computer users and may run automatic diagnostics programs to resolve problems. They also install, modify, clean, and repair computer hardware and software. In addition, they may write training manuals and train computer users in how to use new computer hardware and software. These workers also oversee the daily performance of their company’s computer systems and evaluate the usefulness of related programs.
Web Developer
A Web developer builds and maintains complex websites. The skills of a Web developer are more expansive than that of a webmaster, who might be a simple end-user utilizing ready-made scripts to patch together a personal website. A Web developer is generally capable of writing custom scripts to accommodate a client’s needs, and is either professionally trained in, or has ample personal experience working with various scripting languages.
Web Designer
A Web designer is the person responsible for creating the design or look and feel of web sites. The Web design supports a company’s branding and message. The Web designer takes many parts into consideration when designing a website
including, fonts, colors, navigation, content organization, interactivity, page layout, the flow of information from page to page, and all related technical issues.
IT Helpdesk, Infrastructure
& Networking
HARDWARE
COMPTIA A+
®CompTIA A+ certification validates the latest skills needed by today’s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician’s ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues, communication, and professionalism.
CompTIA certifications are recognized industry standards for foundation-level information technology (IT) skills and known throughout the technology community as one of the best ways to break into IT and build a solid career.
CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco, and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. More than 700,000 people worldwide have become CompTIA A+ certified since the program’s inception in 1993.
CompTIA A+ IT Technician - 2006 Edition
Audience:
This certification is targeted to individuals who work in a mobile or corporate technical environment with a high level of face-to-face client interaction.
Related Job Titles:
Computer Support Specialist, Technical Support Specialist, PC Hardware Technician
Certification Requirements: 2 exams required
This examination will expire August 31, 2010.
Exams:
CompTIA A+ Essentials CompTIA A+ 220-602 Related Training:
CompTIA A+ Essentials Prep CompTIA A+ IT Technician
CompTIA A+ - 2009 Edition
Audience:
This certification is geared toward those in work-related scenarios such as repair bench that emphasize computer repair and
troubleshooting. Related Job Titles:
Computer Support Specialist, Technical Support Specialist, PC Hardware Technician
Certification Requirements: 2 exams required
Exams:
CompTIA A+ Essentials
CompTIA A+ Practical Application Related Training:
CompTIA A+ Essentials Prep
CompTIA A+ Practical Application Prep
The CompTIA A+ exam was last updated in 2006. Releasing a new version of the exam in 2009 ensures
that CompTIA A+ reflects changes in technologies and covers the latest skills needed by IT technicians.
Additionally, CompTIA A+ is ISO 17024 accredited and must be reviewed and updated every three years to
maintain accreditation. New Horizons currently offers training for both certification paths. Contact your local
center for more information.
MICROSOFT DESKTOP OPERATING SYSTEMS
MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIAN (MCDST) WINDOWS XP
This credential proves your ability to successfully troubleshootdesktop environments that run on the Microsoft Windows
operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
Audience:
The MCDST credential is for IT professionals supporting the complex computing environment of small, medium, or large organizations running Windows XP OS.
Related Job Titles:
Computer Support Specialist, Desktop Support Technician, Help Desk Technician
Certification Requirements: 1 exam required
Exams:
70–271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Related Training:
2261: Supporting Users Running the Microsoft Windows XP Operating System
2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System
WINDOWS VISTA
®AND WINDOWS 7
®TECHNOLOGY SPECIALIST PATHS
The Microsoft Certified Technology Specialist (MCTS) credential is for professionals who want to demonstrate in-depth knowledge and expertise in their specialized technologies. Earn multiple MCTS certifications to show your breadth of expertise across different products, or pursue just one certification. As the foundation of Windows certification, the MCTS certification (abbreviated as TS in exam titles) is a prerequisite for earning the Microsoft Certified IT Professional (MCITP) certification.
MCTS: Windows Vista Business Desktop Deployment
The Windows Vista MCTS deployment certification proves your expertise in deploying Windows Vista and the Microsoft Office System in a business networking environment.
Audience:
The Windows Vista Business Desktop Deployment MCTS certification is an ideal entry-level credential for technicians with core PC and networking knowledge.
Related Job Titles:
Help Desk Technician, Computer Support Specialist, Desktop Support Technician
Certification Requirements: 1 exam required
Exams:
70-624: Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops
Related Training:
MCTS: Windows Vista, Configuration
The Windows Vista Microsoft Certified Technology Specialist (MCTS) certification is ideal for support technicians who install, configure, and maintain Microsoft Windows Vista network clients in a business environment.
Audience:
The Windows Vista Configuration MCTS certification is an ideal entry-level certification for technicians with core PC and networking knowledge.
Related Job Titles:
Help Desk Technician, Computer Support Specialist, Desktop Support Technician
Certification Requirements: 1 exam required
Exams:
70-620: Windows Vista Client, Configuring Related Training:
5115: Installing and Configuring the Windows Vista Operating System
5116: Configuring Windows Vista Mobile Computing and Applications
MCTS: Windows 7, Configuration
The MCTS: Windows 7, Configuration certification validates your ability to understand the functions and features of Windows 7 and to troubleshoot network-connectivity and applications issues. Audience:
Candidates should have at least one year of experience in the IT field, as well as experience implementing and administering any Windows client operating system in a networked environment. Related Job Titles:
Help Desk Technician, Computer Support Specialist, Desktop Support Technician Certification Requirements: 1 exam required Exams: 70-680: TS: Windows 7, Configuring Related Training:
6292: Installing and Configuring Microsoft Windows 7 Client
IT Helpdesk, Infrastructure & Networking
IT Helpdesk, Infrastructure & Networking
WINDOWS VISTA
®AND WINDOWS 7
®IT PROFESSIONAL PATHS
MCITP: Enterprise Support Technician (Vista)
If you support Windows Vista clients in a business environment, the MCITP Enterprise Support certification is an ideal way to prove your knowledge and advance your career.
Audience:
MCITP Enterprise Support Technician certification is ideal for desktop support technicians with 3 years experience as a lead desktop support technician.
Related Job Titles:
Desktop Support Technician, Help Desk Technician, Technical Support Specialist
Certification Requirements:
MCTS: Windows Vista Configuration credential and 1 exam required
Exams:
70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians
Related Training:
5118: Maintaining and Troubleshooting Windows Vista Computers
5119: Supporting Windows Vista Computers with Desktop Images and Application Packages
Upgrade your MCDST certification to earn MCTS: Windows Vista Configuration and MCITP: Enterprise Support
As a Microsoft Certified Desktop Support Technician (MCDST), you can upgrade your credential to include a Microsoft Certified Technology Specialist (MCTS) certification and a Microsoft Certified IT Professional (MCITP) certification, by passing just one exam.
The MCITP certification is intended for IT professionals who hold a Microsoft Certified Desktop Support Technician (MCDST) certification and work in an upper-midsize organization or enterprise environment that uses Windows Vista.
Certification Requirements:
1 exam required; must also hold: MCDST certification
Exams:
70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support
Related Training:
5119: Supporting the Microsoft Windows Vista Operating System and Applications
5118: Maintaining and Troubleshooting Windows Vista Computers
MCITP: Desktop Administrator (Windows 7)
If you support Windows Vista clients in a business environment, the MCITP Enterprise Support certification is an ideal way to prove your knowledge and advance your career.
Audience:
Candidates should have at least one year of experience in the IT field, as well as experience implementing and administering any Windows client operating system in a networked environment. Related Job Titles:
Desktop Support Technician Certification Requirements:
MCTS: Windows 7 Configuration credential and 1 exam required
Exams:
70-680: TS: Windows 7, Configuring Related Training:
6294: Planning and Managing Windows 7 Desktop Deployments and Environments
MICROSOFT SERVER OPERATING SYSTEMS
MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR (MCSA) WINDOWS 2003
®The Microsoft Certified Systems Administrator (MCSA) on Microsoft Windows® 2003 certification recognizes the specific skills associated with end user and basic network support functions.
Audience:
The MCSA was designed for IT professionals who want to demonstrate their competence with implementing, managing, and troubleshooting Windows 2003-based systems, including Windows .NET Server.
Implementation responsibilities include installing and configuring parts of the systems. Management responsibilities include administering and supporting the systems.
Related Job Titles:
System Administrator, Network Administrator, Technical Support Specialist
Certification Requirements: 4 exams are required
Core Exams: Networking (2 exams required)
70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment
70-291: Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure Related Training:
2273: Managing & Maintaining a Microsoft Windows Server 2003 Environment
2277: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services
Core Exams: Client Operating System (choose 1) 70-620: TS: Configuring Microsoft Windows Vista Client 70-270: Installing, Configuring, and Administering Windows XP Professional
Related Training:
5115: Installing and Configuring the Windows Vista Operating System
5116: Configuring Windows Vista Mobile Computing and Applications
2272: Implementing and Supporting Microsoft Windows XP Professional
2285: Installing, Configuring, and Administering Microsoft Windows XP Professional
Elective Exam (choose 1)
Multiple electives meet this certification requirement. A New Horizons Education Consultant can help you determine the appropriate elective based on your job goals.
As a Microsoft Gold Certified Partner for Learning Solutions
(CPLS), all of our Microsoft classes are taught by Microsoft
Certified Trainers and follow Microsoft Official Curriculum.
As a network, New Horizons provides Microsoft courses
to thousands of students each year - more than any other
company.
IT Helpdesk, Infrastructure & Networking
IT Helpdesk, Infrastructure & Networking
MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE) WINDOWS 2003
®The Microsoft Certified Systems Engineer (MCSE) credential shows clients and employers that you can design, implement, and administer infrastructures for business solutions based on the Microsoft 2003 Windows Server platforms. This credential also covers Active Directory, which helps organizations simplify IT management, strengthen security, extend interoperability of systems and software, and ultimately reduce costs. The MCSE credential not only equips you to manage an organization’s Active Directory but to plan strategically for its future network enhancements.
Audience:
Individuals seeking employment as system administrators or engineers in a medium to large size organization.
Related Job Titles:
System Engineer, Systems Analyst Certification Requirements: 6 exams required
Core Exams: Networking (4 exams required)
70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment
70-291: Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure 70-293: Planning and Maintaining a Windows Server 2003 Network Infrastructure
70-294: Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure Related Training:
2273: Managing and Maintaining a Microsoft Windows Server 2003 Environment
2277: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services
2278: Planning and Maintaining a Windows Server 2003 Network Infrastructure
2830: Designing Security for Microsoft Networks 2279: Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure Core Exams: Client Operating System (choose 1)
70-620: TS: Configuring Microsoft Windows Vista Client 70-270: Installing, Configuring, and Administering Windows XP Professional
Related Training:
5115: Installing and Configuring the Windows Vista Operating System
5116: Configuring Windows Vista Mobile Computing and Applications
2272: Implementing and Supporting Microsoft Windows XP Professional
2285: Installing, Configuring, and Administering Microsoft Windows XP Professional
Elective Exam (choose 1)
Multiple electives meet this certification requirement. A New Horizons Education Consultant can help you determine the appropriate elective based on your job goals.
40% of workers report that
Microsoft certification helped
them find a job or led to a
promotion.
WINDOWS SERVER 2008
®TECHNOLOGY SPECIALIST PATHS
Stay ahead of the game and invest in your career with a Windows Server 2008 certification! Help meet the global demand for skilled IT professionals who can support Windows Server 2008—the latest Windows Server operating system.
The Microsoft Certified Technology Specialist (MCTS) credential is the foundation of Windows Server 2008 certifications and a prerequisite for earning the MCITP on Windows Server 2008. Earn all three MCTS certifications to show your breadth of expertise across different products, or pursue just one certification.
Combined with hands-on experience, Windows Server 2008 certification is an excellent way to demonstrate your
understanding of new features - new web tools, virtualization technologies, security enhancements, and management utilities - and inspire confidence in your readiness to evaluate, design, maintain, and troubleshoot Windows Server 2008.
MCTS: Windows Server 2008 Active Directory, Configuring
Audience:
You work—or plan to work—with Active Directory and Directory Services, Active Directory server roles, certificate management, and Group Policy.
Related Job Titles:
System Administrator, Network Administrator, Technical Support Specialist
Certification Requirements: 1 exam required
Exams:
70-640: TS: Windows Server 2008 Active Directory, Configuring
Related Training:
6425: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services (5 days)
6426: Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 Active Directory
MCTS: Windows Server 2008 Network Infrastructure, Configuring
Audience:
You work—or plan to work—with IP addressing and services, names resolution, file and print services, network access and remote access, and monitoring network services.
Related Job Titles:
System Administrator, Network Administrator, Technical Support Specialist
Certification Requirements: 1 exam required
Exams:
70-642: TS: Windows Server 2008 Network Infrastructure, Configuring
Related Training:
6421: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure
MCTS: Windows Server 2008 Applications Infrastructure, Configuring
Audience:
You work—or plan to work—with Windows deployment services, terminal services, Web services, and media services.
Related Job Titles:
System Administrator, Network Administrator, Technical Support Specialist
Certification Requirements: 1 exam required
Exams:
70-643: TS: Windows Server 2008 Applications Infrastructure, Configuring
Related Training:
6418: Deploying Windows Server 2008
6427: Configuring and Troubleshooting Internet Information Services in Windows Server 2008
6428: Configuring and Troubleshooting Windows Server 2008 Terminal Services
IT Helpdesk, Infrastructure & Networking
IT Helpdesk, Infrastructure & Networking
WINDOWS SERVER 2008
®IT PROFESSIONAL PATHS
The Microsoft Certified IT Professional (MCITP) credential provides the ideal way to demonstrate your ability to use Windows Server 2008 to excel in a specific, market-relevant job role. We offer two paths: each builds on MCTS prerequisites and is relevant to professional roles in today’s IT marketplace.
MCITP: Server Administrator
You handle day-to-day management of the server operating system, file structure, and directory services; handle software distribution and updates; monitor servers; provide tier-2 troubleshooting support; support engineering and change-management projects; implement auditing policy; perform vulnerability-assessment scans; and monitor logs for firewalls and intrusion-detection systems.
Audience:
Individuals who will be responsible for the operations and day-to-day management of an infrastructure of servers for a medium to large sized organization.
Related Job Titles:
System Engineer, Network Engineer, Systems Analyst, Network Analyst, Technical Consultant
Certification Requirements: 1 exam required, plus: Must also earn:
MCTS: Windows Server 2008 Active Directory, Configuring MCTS: Windows Server 2008 Network Infrastructure, Configuring
Exams:
70-646: PRO: Windows Server 2008, Server Administrator Related Training:
6430: Planning and Administering Windows Server 2008 Servers
MCITP: Enterprise Administrator
Candidates design Windows Server infrastructures; evaluate and recommend new technology solutions; serve as an escalation point for infrastructure issues; develop client and server best practices; keep policy current for authentication, identity, and access management; provide guidance in implementing security policies and ensure that the applications adhere to standard security guidelines and practices.
Audience:
Individuals who will be responsible for the operations and day-to-day management of an infrastructure of servers for a medium to large sized organization.
Related Job Titles:
Enterprise Systems Administrator, IT Systems Manager, Enterprise Security Administrator, Systems Architect, Network Administrator
Certification Requirements: 1 exams required, plus: Must also earn:
MCTS: Windows Server 2008 Active Directory, Configuring MCTS: Windows Server 2008 Network Infrastructure, Configuring
MCTS: Windows Server 2008 Applications Infrastructure, Configuring
And either:
MCTS: Configuring Microsoft Windows Vista Client or
MCTS: Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops
Exams:
70-647: PRO: Windows Server 2008, Enterprise Administrator
Related Training:
6435: Designing a Windows Server 2008 Network Infrastructure
6436: Designing a Windows Server 2008 Active Directory Infrastructure and Services
6437: Designing a Windows Server 2008 Applications Infrastructure
Earning a Microsoft
Certification provides you with
access to exclusive Microsoft
Certified Professional (MCP)
resources and benefits,
including opportunities to
connect with a vast, global
network of MCPs.
IT Helpdesk, Infrastructure & Networking
IT Helpdesk, Infrastructure & Networking
MICROSOFT EXCHANGE SERVER
Microsoft Exchange Server 2007 helps organizations guard their messaging with built-in protective technologies; offers anywhere access to e-mail, voice mail, calendars, and contacts; and enables new levels of operational efficiency. Make the most of today’s growing demand for messaging specialists. By earning a Microsoft Certification for Exchange Server 2007, you can validate your ability to perform as a lead IT professional who supports messaging solutions in enterprise organizations. Develop your expertise in this advanced messaging system with state-of-the-art training from Exchange Server 2007 product specialists.
MCTS: MICROSOFT EXCHANGE SERVER 2007
®, CONFIGURATION
When you earn this Microsoft Certified Technology Specialist (MCTS) certification, you validate your in-depth technical
knowledge and skill in using the features and functionality of key technology areas in Microsoft Exchange Server 2007.
Successful candidates this certification have experience installing, managing, monitoring, and troubleshooting Exchange Server 2007.
Audience:
IT Professionals with at least 18 months of experience working in network or system administration who are interested in Exchange Server administration and configuration.
Related Job Titles: System Administrator Certification Requirements: 1 exam required
Exams:
70-236: TS: Exchange Server 2007, Configuring Related Training:
5047: Introduction to Installing and Managing Microsoft Exchange Server 2007
5050: Recovering Messaging Servers and Databases Using Microsoft Exchange Server 2007
5049: Managing Messaging Security Using Microsoft Exchange Server 2007
5051: Monitoring and Troubleshooting Microsoft Exchange Server 2007
3938: Updating Your Skills from Microsoft Exchange Server 2000 or Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007 SP1
MCITP: ENTERPRISE MESSAGING ADMINISTRATOR
When you earn the Microsoft Certified IT Professional(MCITP): Enterprise Messaging Administrator certification, you demonstrate your professional expertise in using Microsoft Exchange Server 2007 to excel in a specific job role. This certification validates the knowledge and skills that are associated with performing as the lead engineer for messaging solutions within an enterprise organization, and to design and deploy messaging solutions with Exchange Server 2007. Audience:
IT Professionals with experience in an enterprise environment of more than 500 users and 100 servers who want to become proficient in the administration of Exchange Server 2007. Related Job Titles:
Exchange Administrator, Communications Specialist, System Administrator, Network Administrator
Certification Requirements: MCTS and 2 exams required
Exams:
70-237: Pro: Designing Messaging Solutions with Microsoft Exchange Server 2007
70-238: Pro: Deploying Messaging Solutions with Microsoft Exchange Server 2007
Related Training:
5053: Designing a Messaging Infrastructure Using Microsoft Exchange Server 2007
5054: Designing a High Availability Messaging Solution Using Microsoft Exchange Server 2007
MICROSOFT OFFICE SHAREPOINT SERVER
Many companies are investing in collaborative technologies like those offered by Microsoft Office SharePoint Server to help manage and share vast quantities of valuable information. With a Microsoft Certification on Office SharePoint Server, you can assist them. Get certified to build and configure Web portals, integrate business applications, and manage administration and deployment of collaborative solutions.
SHAREPOINT SERVER
®TECHNOLOGY SPECIALIST PATHS
The Microsoft Certified Technology Specialist (MCTS) certification highlights your area of expertise and validates that you have the knowledge and skills required to deploy and administer an enterprise Office SharePoint Server environment.
MCTS: Microsoft Office SharePoint Server 2007,Configuration
Candidates for the Microsoft Certified Technology Specialist in Microsoft Office SharePoint Server 2007, Configuration posses the knowledge and skills required to configure and deploy Office SharePoint Server 2007.
Audience:
Successful candidates typically have an understanding of how to configure Office SharePoint Server 2007, and a general understanding of Microsoft SQL Server 2000 or SQL Server 2005 and .NET 2.0 as they relate to SharePoint Server 2007.
Related Job Titles:
SharePoint Administrator, Business Intelligence Specialist Certification Requirements:
1 exam required
Exams:
70-630: TS: Microsoft Office SharePoint Server 2007, Configuring
Related Training:
50048: Architecting and Planning the Search Capability in Microsoft Office SharePoint Server 2007
5061: Implementing Microsoft Office SharePoint Server 2007
50047: Advanced IT Pro Course for Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0
MCTS: Microsoft Windows SharePoint Services 3.0 – Configuration
Candidates for the Microsoft Certified Technology Specialist in Windows SharePoint Services 3.0, Configuration (MCTS: Windows SharePoint Services 3.0, Configuration) possess the knowledge and skills to configure Windows SharePoint Services 3.0 and focuses on deploying, monitoring, administering, customizing, securing, and configuring a network infrastructure for Windows SharePoint Services.
Audience:
A typical candidate for this exam has a minimum of one year of experience in configuring Windows SharePoint related technologies.
Related Job Titles:
SharePoint Administrator, Business Intelligence Specialist Certification Requirements:
1 exam required
Exams:
70-631: TS: Microsoft Windows SharePoint Services 3.0, Configuring
Related Training:
6438: Implementing and Administering Windows SharePoint Services 3.0 in Windows Server 2008 3369: First Look: Getting Started with Windows SharePoint Services 3.0
5060: Implementing Microsoft Windows SharePoint Services 3.0
IT Helpdesk, Infrastructure & Networking
IT Helpdesk, Infrastructure & Networking
NETWORKING
COMPTIA NETWORK+
®Network+ Certification is a non-vendor, non-product specific certification program that validates your knowledge as a networking professional and demonstrates a wide range of skills required in today’s network environments. The industry identifies CompTIA Network+ as a skills standard for networking professionals. Industry leaders such as Microsoft, Cisco, and Ricoh value and support CompTIA Network+.
From installation to troubleshooting, employers know CompTIA Network+ certified technicians have the knowledge and skills to successfully complete the job. Adding a CompTIA Network+ certification to your resume will prove to employers your abilities to keep their networks up and running.
Audience:
Technicians with 12-18 months of experience in the IT industry who want to increase their knowledge of basic networking concepts and practices.
Related Job Titles:
Help Desk Technician, Network Administrator, System Administrator Certification Requirements: 1 exam required Exams: CompTIA Network+ N10-004 Related Training:
CompTIA Network+ Prep
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
®The Cisco CCNA network associate certification validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks, including implementation and verification of connections to remote sites in a WAN.
Audience:
CCNA is a foundation-level certification for candidates new to networking concepts.
Related Job Titles: Network Administrator Certification Requirements:
2 exams or 1 combo exam required
Exams:
640-802 CCNA Combo Exam
or
640-822 ICND1 and 640-816 ICND2 Related Training:
Interconnecting Cisco Networking Devices Part 1 (ICND1) v1.0
Interconnecting Cisco Networking Devices Part 2 (ICND2) v1.0
Cisco has issued more than
1 million certifications to
networking professionals.
CCNA SPECIALIZATIONS
CCNA Security
With a CCNA Security certification, a network professional demonstrates the skills required to develop a security
infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats. The CCNA Security curriculum emphasizes core security technologies, the installation,
troubleshooting and monitoring of network devices to maintain integrity, confidentiality and availability of data and devices, and competency in the technologies that Cisco uses in its security structure.
Audience:
This certification is designed for students that have knowledge and skills equivalent to those learned in Interconnecting Cisco Networking Devices (ICND) and have working knowledge of the Windows Operating System and are interested in demonstrating their knowledge of Cisco networking protocols.
Related Job Titles:
Network Administrator, Security Specialist, Security Administrator
Certification Requirements:
CCNA and 1 specialization exam required
Exams: 640-553 IINS Related Training:
Implementing Cisco IOS Network Security (IINS)
CCNA Voice
The Cisco CCNA Voice certification confirms an individual has the required skill set for specialized Job Titles in voice technologies. The CCNA Voice Certification commercial option assesses skills and knowledge related to the Cisco Unified Communications Manager Express 4.1 (Cisco UME) and Cisco Unity Express (CUE), solutions typically used by medium & small organizations such as companies with less than 2,000 employees.
The CCNA Voice Certification enterprise option assesses skills/ knowledge related to the Cisco Unified Communications Manager 6.0 (CUCM 6.0). It is typically employed by large organizations such as governments, large companies, and colleges. Audience:
The CCNA Voice training and certification are for people early in their VoIP careers, as well as for career IT professionals who wish to gain VoIP expertise and skills.
Related Job Titles:
Communications Specialist, Network Administrator Certification Requirements:
CCNA and 1 specialization exams required
Exams:
642-436 CVOICE 6.0 (enterprise option) Related Training:
Cisco Voice Over IP (CVOICE)
IT Helpdesk, Infrastructure & Networking
IT Helpdesk, Infrastructure & Networking
CCNA Wireless
CCNA Wireless Certification validates candidate’s skills in the configuration, implementation, and support of wireless LANs, specifically those networks using Cisco equipment. Students completing the recommended Cisco training are provided with information and practice activities to prepare them for, configuring, monitoring, and troubleshooting basic tasks of a Cisco WLAN in small to enterprise networks.
Audience:
This course is designed for students that have knowledge and skills equivalent to those learned in Interconnecting Cisco Networking Devices (ICND) Part 1 and Part 2. It is also recommended that students have a basic knowledge of Cisco Lifecycle Services, SONA, Wireless standards (EEE), Wireless regulator environment (FCC, ETSI, and so on) and Wireless certification organization (Wi-Fi Alliance).
Related Job Titles:
Communications Specialist, Network Administrator Certification Requirements:
CCNA and 1 specialization exam required
Exams:
640-721 IUWNE Related Training:
Implementing Cisco Unified Wireless Networking Essentials (IUWNE)
CISCO CERTIFIED NETWORK PROFESSIONAL (CCNP)
®The CCNP® certification indicates advanced or journeyman knowledge of networks. With a CCNP, a network professional can install, configure, and troubleshoot local and wide area networks for enterprise organizations with networks from 100 to more than 500 nodes. The content emphasizes topics such as security, converged networks, quality of service (QoS), virtual private networks (VPN), and broadband technologies.
Audience:
A CCNP candidate should have 18-24 months of hands-on networking experience. This advanced certification is for professionals who wish to demonstrate their expertise in configuring, troubleshooting, and administering Cisco networks. Related Job Titles:
Network Administrator, Network Analyst, Data Communication Analyst
Certification Requirements: CCNA and 3 exams required
Exams:
642-892 BSCI and BCSM Composite 642-825 ISCW
642-845 ONT Related Training:
Building Scalable Cisco Internetworks (BSCI)
Building Cisco Multilayer Switched Networks (BCMSN) Implementing Secure Converged Wide Area Networks (ISCW)
