TAILORED TRAINING
QUALIFICATIONS
EVENT
MANAGEMENT
SERVICE
ALSO INSIDE
SAVE 5%
ON MOST COURSES
TRAINING
PROGRAMME
www.vas.org.uk
September 2015 – July 2016
2 For full course descriptions and to book online visit - www.vas.org.uk/training
Welcome to our 2015 -16
Training Programme
Voluntary Action Sheffield has trained thousands of staff and volunteers for over the last 20 years. As an
organisation that supports the development of charities and not for profit organisations in the city, we have
knowledge of the needs and changing demands on organisations and we use this to form our training
programme. Please let us know if anything you need is missing; we can organise new courses throughout the year
if there is enough interest.
You will find brief details of all of our training courses inside this programme, and all of our full course outlines
can be viewed at
www.vas.org.uk/training. If you would like to talk to us about whether a course will suit your
training needs, please contact our friendly and knowledgeable team on
0114 2536623 or email us at
[email protected] Please turn to page 10 for details on course fees and how to book. General information and
our terms and conditions can be found on page 38.
Throughout the year we advertise special offers and packages. These are usually promoted via
(VASTraining) and Twitter (@VASTraining), and also through “Trainet”, our email
mailing list.
Join our e-network today to:
• Keep up to date with forthcoming training from VAS
• Choose the course topics you want to receive information about
• Decide how regular you want to receive our information
• Get the latest specials offers and deals
A free service designed to keep you in the loop!
Contact [email protected] to sign up
Trainet
Personalised training information delivered straight to your inbox
It is the best course I have ever done.
6. Tailored and customised options
We can tailor our courses, and write new courses to train a
group of your staff, to take place at a venue of your choice.
7. City Centre Location
All of our training events take place at The Circle: our
modern, accessible and lively venue in Sheffield city centre.
8.
Supporting the community
When you purchase a course from VAS - as well as getting
high quality training - you help to keep the programme
going to support the voluntary and community sector in
the future.
9. Our customers like what they get
(learner evaluations 2014/15)
1. We’ve been doing this a long time
We are an established training provider, offering a wide
variety of courses for more than twenty years. During last
year alone, we trained more than 1000 people.
2. Our courses are open to everyone
We offer more than 200 courses each year. Our previous
programme trained people from more than 300 different
organisations across the voluntary, statutory, and private
sectors.
3. Our prices are very competitive
We offer our lowest prices to voluntary and community
groups but our courses are still very reasonably priced for
people wishing to attend as an individual or from a
non-voluntary organisation. We don’t charge VAT on training
either.
4. Highly qualified staff
Our courses are delivered by expertly skilled trainers, and
our experienced team at VAS are here to help you find the
right course.
5. Accredited and non-accredited
training available
We offer a fantastic range of non accredited short courses,
and a choice of longer accredited management and
teaching qualifications.
Why
train
with us?
99% of course
content met
or exceeded
expectations
98% of trainers’
methods rate as
excellent or good
98% of
customers like
our training
materials
97% of courses
rate as excellent
or good
I am so inspired by the content of the course.
4 For full course descriptions and to book online visit - www.vas.org.uk/training
What can VAS do for you?
VAS supports voluntary and community organisations in Sheffield at all stages of development. It doesn’t matter
if you are big or small, established or new - we exist to support you and your work. We provide advice, support,
training and specialist services to help make your organisation stronger and more effective, and help you to focus
on delivering your activities and services to benefit Sheffield’s communities. The fees are highly competitive and
there may be subsidies available for smaller local groups.
Accountancy
VAS’s Community Accountancy Service offers a wide range of services for voluntary and community organisations
and social enterprises, including year-end accounts preparation and independent examinations, training and support
on accountancy software packages and all aspects of financial management (including budgeting and cash flow and
management accounts).
Call 0114 2536620 / 2536636 or email [email protected]
“Thank you so much for your help and advice, we could not have completed our accounts without your help”
Legal Advice
VAS’s Legal Advice Service can help with charity/social enterprise formation and governance, contracts, organisational
policies and provides tailored training on charity governance and legal issues.
Call 0114 2536604 or email [email protected]
“The advice received was first class”
HR Advice
Our Human Resources (HR) Advice Service provides a professional and reliable service to voluntary and community
organisations. We can provide a solution to your HR problems, saving you time, anxiety and money, and allowing you
to focus on your core business. With various options available (from subscription to pay-as-you-go), you can choose a
support package to suit your organisation’s specific needs.
Call 0114 2536604 or email [email protected]
“I am really grateful for all your support and clear advice, it gave both me and my Trustees a lot of
confidence to move forward with conviction - it was not an easy or comfortable situation for us to deal with”
This is information that every organisation needs to know.
Payroll Services
VAS provides a Payroll Service, specifically designed to meet the needs of voluntary and community groups, including
charities and social enterprises, as well as a service for individuals who employ carers and for private enterprises. The
service provides practical support, information and advice on any aspect of PAYE and other payroll related issues. It can
provide a solution to your PAYE problems, saving you time, anxiety and money, and allowing you to focus on your core
business.
Call 0114 2536621 or email [email protected]
“The VAS payroll service has been excellent and we could not have managed without the excellent payroll staff.”
Development support
VAS can help groups that are starting out, as well as those that are growing or changing. Our Small Groups Advisor can
help with all aspects of setting up and running a group. We can also provide more established organisations with
support on, for example, business planning, managing organisations, social enterprise development.
For new/small groups: call 0114 2536630, email [email protected]
Other organisations: call 0114 2536604 or email [email protected]
“I am very happy with the support and advice I receive from VAS”
IT Support
Our IT Services Team understand many of the issues you face when looking to implement new IT solutions, having
provided IT services to the sector for over 15 years. We can advise on any IT related issue, including website design,
developing new systems and processes, implementing client relationship management systems, cloud services and more.
We can help you to think about strategies to help your organisation become ‘digital by default’, aligning your IT strategy
with your charitable aims.
Call 0114 2536610 or email [email protected]
“I can’t speak highly enough of the ICT team. They are responsive, have a can-do attitude, sort problems out
quickly, follow up anything which is outstanding, and on top of that they are friendly and cheerful! Also, they
all demonstrate a good understanding of the needs and priorities of the business - they are not just techies!”
– Ben Keegan, Chief Executive, Roundabout
Do you need something to help you recruit and manage volunteers? Our new Volunteer Connect
platform could be just what you need. VAS is now an established provider of Client Management
systems for the third sector and boasts over 3000 users nationally as well as being used by VAS itself.
As well as a back office CRM system, VC Connect provides the customer facing side of your charity, enabling people to
book onto your events, manage their subscriptions, apply for volunteer vacancies and more. Funding and monitoring
reports can be produced at the click of a button. Customers include Sheffield Teaching Hospitals, Sheffield Carers’
Centre, Nomad, Sheffield Cubed. To find out more, visit www.vcconnect.org.uk
Call 0114 2536611 or email [email protected] or [email protected]
“We knew Volunteer Connect was being used by Sheffield Volunteer Centre, so knew it must be good” – Diane
Diamond, Community Links, Bromley
Office Space at The Circle
The Circle, owned by Voluntary Action Sheffield, offers high quality office space for organisations of all sizes from the
voluntary and private sectors, based in the heart of Sheffield.
Call 0114 2536664 or email [email protected]
“I am delighted to report that this move (to the Circle) has been a very productive and positive one placing
us at the heart of the Sheffield VCF sector and thus making us more ‘visible’”
My learning will enrich and improve the services we provide.
6 For full course descriptions and to book online visit - www.vas.org.uk/training
www.vas.org.uk/support_for_organisations
Rooms to Hire for Events at The Circle
Starting to think about your next AGM in the autumn and need a large space to hold it? Looking for space to deliver
your next training session or to hold your team’s away day? We have a variety of different sized rooms for hire for large
and small events. All our prices include complimentary tea and coffee too.
Call 0114 253666 or email [email protected]
“I’ve been to The Circle several times now and I never cease to be impressed at how your staff combine
genuine warmth and friendliness with efficiency and attention to the details that help an event like ours to
run smoothly.”
Volunteer Centre
Involving volunteers can help you transform services, increase capacity and enable you to engage your community as
well as reflect the diversity of Sheffield. We give free support with good practice, quarterly forums and help to develop
and advertise roles to volunteers in Sheffield. See www.sheffieldvolunteercentre.org.uk
Call 0114 2536649 or email [email protected]
“He was able to save us hours of work - that may not have been done - to make sure we start to set up a
robust volunteer programme”
Lunch Clubs Support Service
VAS can provide help and information to members of the public to find a lunch club place in Sheffield, as well as
providing support to lunch clubs around the city.
Call 0114 2536674 / 0114 2536650 or email [email protected]
“I have always found VAS services to be especially professional and helpful”
Events Management
Most organisations that try organising their own events realise at some stage that they need some expert help. Our
experienced team can co-ordinate your event to ensure that everything runs smoothly during the build up, and on the
day itself. You choose how much involvement you want us to have - either the full event management service, or just
help with a few aspects.
Call 0114 2536623 or email [email protected]
“I just wanted to say a huge thank you for your management of our event. I think the whole process - from the
initial invitations and bookings, through to set up yesterday has been really professional. You did a lot of going
the extra mile which got the event off to a good start and made my life so much easier”
96% of organisations using our services were satisfied or very satisfied
with the service they received! (Customer Survey 2014)
98% of our customers would recommend our services!
(Customer Survey 2014)
I have gained information that will help me in my day to
day tasks and work development.
Contents
Some courses run more than once a year and are listed in their most appropriate category, mostly in date order.
Tailored Training for Your Organisation - Page 11
Event Management Service - Page 12
Accredited Courses - Page 13
• CERTA Levels 3 and 4 Award in Volunteer Management
• CERTA Level 4 Certificate in Volunteer Management
• Award in Level 3 Education and Training (PTTLS)
• ILM Levels 3, 4 and 5 in Leadership and Management
Administration - Page 17
• Minute Taking Skills - Morning
• Receptionist Skills - Afternoon
• Event Management - Full day
• Developing Effective Telephone Skills - Afternoon
• Approaching Difficult Behaviour Effectively (Reception and Administration Staff) - Full day
• Admin Excellence - Morning
Communicating - Page 18
• Motivational Interviewing - Full day
• Presentation Skills and Public Speaking - Full day
• Successful Consultation Events - Full day
• Introduction to Advocacy - Full day
• Negotiation and Influencing Skills - Full day
• MailChimp - A Powerful Way to Manage Email Distribution - Full day
• Consultations Through Focus Groups - Full day
• Marketing for Small Organisations - Full day
• Running Effective Meetings - Morning
• Talking to Strangers and Networking Effectively - Afternoon
• Using Role-play and Other Creative Training Methods - Full day
• Train the Equality and Diversity Trainer - Full day
• Develop Your Marketing Plan - Full day
• Using Desktop Publishing to Create Newsletters and Other Publications - Full day
Essentials - Page 20
• Emergency First Aid at Work - Full day
• Data Protection - Full day
• Broadening Engagement - Afternoon
• Health and Safety in the Workplace (HABC accredited) - Full day
• Food Safety (with optional HABC certificate) - Full day
• ‘Everyday Sexism’ - Issues Facing Girls and Women in the UK in 2016 - Full day
Finance - Page 21
• Financial Practices and Procedures - Half day
• Budgeting and Cash Flow - Half day
• Essential Payroll - Morning
• Understanding Management Accounts - Afternoon
• Financial Planning (including Budgeting and Cash Flow Preparation) - Full day
• Being a Treasurer - Afternoon
• QuickBooks
Contents
Accredited courses and other non-standard courses are priced in the course information in this
programme, and online at www.vas.org.uk/training
Full day course - £95 (discounted) for voluntary organisations, £190 for all others.
Half day course - £50 (discounted) for voluntary organisations, £100 for all others.
BOOK ONLINE
SAVE 5%
ON MOST COURSES
See page 10
for more details
8 For full course descriptions and to book online visit - www.vas.org.uk/training
Contents
Accredited courses and other non-standard courses are priced in the course information in this
programme, and online at www.vas.org.uk/training
Information and Communication Technology - Page 22
• Introduction to Microsoft Excel 2010 - Full day
• Beginner’s Social Media - Full day
• Building a Presence on LinkedIn - Afternoon
• Introduction to Microsoft Access 2010 - Full day
• Getting to Know Cloud Tools - Full day
• Intermediate Microsoft Excel 2010 - Full day
• Intermediate Microsoft Access 2010 - Full day
• Make Your Digital Marketing Successful - Morning
• Create Your Own Website with Wordpress - 2 mornings
• Using Survey Monkey for Questionnaires - Morning
• Choosing the Right Customer Relationship Management (CRM) System for Your Organisation - Full day
• Advanced Microsoft Excel 2010 - Full day
Management and Leadership - Page 24
• Essentials of Social Enterprise - Afternoon
• Change Management - Full day
• Introduction to the Roles and Responsibilities of Trustees - Afternoon
• Charity Trustees and the Law - Afternoon
• Working in an Enterprising Way - Full day
• Making Good Decisions - Full day
• Project Management: An Introduction - 2 full days
• Introduction to Business Planning - Afternoon
• Strategy Workshop: More than Paper Planning - Full day
• Introduction to PQASSO - Morning
• Introduction to Responding to Invitations to Tender (ITTs) - Afternoon
• Managing Improvement - Full day
• Adding Value/Showing Value - Full day
• About Governance: Building Strong Boards - Full day
• Introduction to Social Return on Investment (SROI): What is it? - Morning
• Developing Organisational Efficiency and Effectiveness - Full day
• Business Planning Master Class - Full day
• Working Together - What it’s all About and How to Do It - Full day
• How to Show the Impact You Are Making - Full day
• Managing Complaints - Full day
• Monitoring and Evaluation - Full day
• Project Management: Next Steps - 2 full days
Managing People and HR - Page 27
• Dealing with Difficult People (Managers and Staff) - Full day
• Supervision Skills - Full day
• Inspiring Staff Through Performance Reviews - Full day
• Employment Law in Practice - Full day
• Assertive Communication for Managers - Full day
• Managing Complex Teams - Full day
• Management Skills for New Managers - 2 full days
• Developing and Leading the Team - Full day
• HR for Non-specialists - Morning
• Using Powerful Feedback to Transform Performance - Afternoon
• Coaching Skills for Managers - Full day
• Risk Management for Frontline Workers - Full day
• Managing Performance - Full day
• Mindfulness in the Workplace - Full day
Book one full day ICT course,
and get a second full day
course for half price
See page 22 for more details
BOOK ONLINE
SAVE 5%
ON MOST COURSES
See page 10
for more details
Full day course - £95 (discounted) for voluntary organisations, £190 for all others.
Half day course - £50 (discounted) for voluntary organisations, £100 for all others.
• Effective Management of Remote Working Staff - Afternoon
• Recognising and Reducing Staff Stress and Anxiety - Full day
• Mindful Leadership - Full day
• Recruiting and Selecting New Staff - Full day
• Preparing for Management - Full day
Personal Development - Page 30
• Time Management - Full day
• Improve Your Confidence - 2 mornings
• Improve Your Memory - Morning
• Introduction to Mindfulness - Full day
• Assertiveness - Full day
• New Year, New You - Full day
• Planning for Retirement - What are My Options? - Full day
Volunteer Management - Page 31
• Organising Your Volunteer Programme - Full day
• Attracting and Keeping Volunteers - Full day
• Supervising and Supporting Volunteers - Full day
• Volunteers and the Law - Morning
• Motivating and Retaining Volunteers - Afternoon
Working with... Mental Health - Page 32
• Suicide and Risk Assessment: An Introduction - Morning
• Understanding Self-Harm - Full day
• Spirituality and Cultural Differences in Mental Health - Full day
• Coping with Loss and Bereavement - Full day
• Mental Health Needs of Children and Young People - Full day
• Introduction to Therapeutic Strategies for Non-Therapists - Morning
• Introduction to Cognitive Behavioural Therapy (CBT) - Full day
• Asperger Syndrome - Full day
• Hearing Voices - It’s More Common than you Think! - Full day
• Understanding Eating Disorders - Full day
• Mindfulness in Health and Social Care Settings - Full day
• Mental Health Needs of Refugees and Asylum Seekers - Full day
• Mental Health and the Law - Full day
• Coping with Multiples: Keeping One Step Ahead of Newborn Twins - Morning
Working with...Your Service Users - Page 35
• Difficult Behaviour in Young People - Full day
• Skilled Helper - Full day
• Safeguarding Children and Vulnerable Adults - Full day
• Facilitating a Group - Skills for Managing Therapeutic and Support Groups - Full day
• Facilitation Skills - Full day
• Angry and Aggressive Behaviours - Full day
• Coaching Skills to Support Behaviour Change - Full day
• Mindfulness and Working with Children and Young People - Full day
• Co-production - Working Together for Great Results - Full day
• Professional Boundaries for Frontline Staff - Full day
Contents
Accredited courses and other non-standard courses are priced in the course information in this
programme, and online at www.vas.org.uk/training
Discounted rate for bookings
on some courses in this
category
BOOK ONLINE
SAVE 5%
ON MOST COURSES
See page 10
for more details
See page 31 for more details
Full day course - £95 (discounted) for voluntary organisations, £190 for all others.
10 For full course descriptions and to book online visit - www.vas.org.uk/training
Fundraising - Page 37
• Individual Donations - Full day
• Introduction to Fundraising - Half day
• Aims, Outcomes and Impact - Half day
• Reaching Communities Master Class - Full day
• Using Social Media in Fundraising - Half day
• Making a Good Application to Charitable Trusts and Foundations - Full day
• Diversify Your Income - Half day
• Preparing Your Awards for All Application - Half day
• Finding Funders - Half day
General Information - Page 38
Booking Form - Page 39
Course Times
Full Day Courses: We ask participants to be at the venue for 9.15am to register, so that courses can start promptly. Courses
usually finish by 4.00pm. For details of specific courses, check our website, or the joining instructions sent to you when you
book.
Half Day courses: Arrive at 9.15am for morning courses, which finish at 12.30pm. Arrive at 1.15pm for afternoon courses,
which finish at 4.30pm.
Course Costs
The costs of standard, non-accredited courses are in the table below. We offer a 5% discount on most online bookings on
VAS courses. We cannot apply this reduction to longer accredited courses, and, unless we specify, the discount cannot be
used in conjunction with any other special offer. Prices for other courses appear in the course descriptions in this document
and on our website www.vas.org.uk/training
Cost Bands
½ day
1 day
2 days
Course price
Discounted price for voluntary or community groups
100
50
190
95
360
190
Contents
Enjoyed it from start to finish.
“
”
On the course, I was made to feel like an
important member of the group even though
I have little experience.
“
”
Convenient and a good value opportunity
to gain a valuable qualification.
Examples of tailored training we
have organised
If your organisation has a number of people needing the
same training or development, it can be more affordable to
organise training at your own premises.
Depending on the nature of the training and the amount
of development or ‘tailoring’ needed, prices range from
around £800 to £1000 for a one-day course on your own
premises, and we offer a 20% discount for Voluntary
Organisations.
Choose an ‘off the peg’ course or ask us to design and
commission a course just for you. This can be either based
on courses from this programme, or be a more bespoke
event to meet your specific needs. If you do not have
enough people to make a tailored course viable, contact
us and we will see if we can match you up with others
wanting the same thing.
Examples of popular ‘Off the peg’ courses:
• Health and Safety at Work Certificate
• Emergency First Aid Certificate
• Performance Management for managers and
supervisors
• Supervising and Supporting Volunteers
• PTLLS (Award Level 3 in Education and Training)
Examples of more ‘bespoke’ training:
• Peer mentoring
• Working with difficult behaviour
• Customer Service
• Developing support plans
• Running consultations through focus groups
• Management skills for new managers
Tailor
ed T
raining for your Organisation
Tailored Training for your Organisation
Every practitioner should have this course under their belt.
“
”
Tailored Training
directly meets your organisational needs, and is built
around your requirements
takes place on your premises - at a time and date to
suit you
is based around your organisational practices and
policies
is matched to your staff team, volunteers or
management committee
uses all of VAS training’s expertise in developing,
commissioning and evaluating training
costs less per head than booking individuals on courses
We also offer one-to-one meetings and small group
sessions held by VAS specialists.
These include:
• Using Social Media
• Setting up financial procedures
• Developing policies and procedures
• QuickBooks
To discuss your organisation’s training needs please contact
us at [email protected] or call
0114 2536627
A new team supporting someone who self-harms
needed an insight into the reasons for her behaviour,
and what to look out for in order to provide an
appropriate level of support.
VAS commissioned an expert trainer with personal
experience of these issues, who designed and delivered a
course tailored to meet their needs.
The team said that this open and practical approach to
their concerns completely answered their questions and
they now feel confident that they can deliver the support
this service user needs.
Following re-structure, an organisation needed to
ensure that all team leaders completely understood
their role, and how to improve the competence of
their team members.
VAS organised a two-day course covering the logistical
aspects of project management, and the skills required
to supervise team members, and to deal with difficult
situations. Following the sessions, the trainer wrote
a comprehensive report for the organisation, with
suggestions for ways to support the new team leaders and
to promote ongoing development.
The organisation reported that attendees had embraced
the training and shared their experiences and expertise. This
has led to a more coherent approach to team management
and project delivery.
If your training can be organised for a
date in any of Sheffield’s school holidays,
we should be able to provide a training
room at The Circle, free of charge.
12 For full course descriptions and to book online visit -www.vas.org.uk/training
Event Management Service
Event Management Service
Whatever your role in your organisation, being asked to organise an event can be daunting, with a huge amount of
responsibility and time attached to it. Most organisations that try organising their own events realise at some stage that they
could have done with some expert help - often on the day of the event!
If you want your organisation to be remembered for the success of your event and not for the things that didn’t go too well,
our experienced Event Management team can co-ordinate your occasion so that everything runs smoothly. Established in
2007, VAS Events has organised many functions over the years including AGMs, seminars, fundraising/black tie evenings,
networking sessions, launch parties, and community events.
You may need a full event management service, or help with just a few aspects - the choice is yours. There are
many areas of organising an event where we can help including:-
• Venue search and selection
• Bookings service
• Sourcing speakers and facilitators
• Marketing, publicity, and PR
• Transport
• Catering
• Staff on site to oversee and co-ordinate the event
• Design and distribution of invitations
• Preparation of delegate packs
• Delegate name badges
• Overnight accommodation
• Special equipment
• Reception/Meet and greet
• Event stewards
We can help you organise a conference for 80 people for as little as
£200. Services available include, taking and confirming
your bookings, acting as a point of contact for your delegates, producing delegate name badges, compiling and completing
the attendance list, two members of our team staffing a reception desk and meeting and greeting your attendees.
To talk about how we can help with your next event, please contact us at [email protected]
or call
0114 2536623.
Thank you for your hard work
and careful attention to detail
in planning our AGM.
“
”
You did a great job.
The event was very
successful.
“ ”
Very informative - fantastic networking opportunities.
Accredited courses and other non-standard courses are priced in the course information in this
programme, and online at www.vas.org.uk/training
Accr
edited Courses
Accredited Courses
VAS offers a range of qualifications and we work as flexibly as possible to meet the various preferences and
learning needs of our customers. In particular, we realise that qualifications are expensive - not only in money, but
also in time out of work to attend sessions, so we offer some qualifications on a ‘roll on - roll off’ online learning
basis, with the option of adding face-to-face sessions.
If you are interested in any of our learning opportunities that lead to a qualification please come to one of our
Qualification Surgeries. These are held at The Circle on the first Tuesday of every month. You can come in at any
time between 2.00pm and 5.30pm to discuss all of the options and find the right qualification and course for you.
Please contact us in advance, so we can make sure a member of the Training Team is available to talk to you.
Alternatively, contact us to discuss the options at [email protected] or telephone 0114 2536627.
Qualifications for Volunteer Managers and Co-ordinators
Nationally-recognised qualifications in Volunteer Management.
• Level 3 Award
Suitable for aspiring volunteer coordinators, and those with more experience.
• Level 4 Award
Suitable for people with significant experience of volunteer management, whether or not they are currently in this post.
• Level 4 Certificate
Suitable only for volunteer co-ordinators and managers who are currently in a position to carry out real-life changes to
a volunteer programme. Start with the Level 4 Award, then add 6 credits from the choice of work-based Units.
These qualifications were developed by Awarding Body Certa, with the support and guidance of Volunteer Centres and
Managers in Yorkshire and Humber. Voluntary Action Sheffield was part of the development team, and the first Centre to
offer the full range.
Length
The Level 3 Award (6 credits) can be achieved in 60 hours, with 90 hours required for the Level 4 Award (9 credits). The Level
4 Certificate (15 credits) requires about 150 hours of work. About 18 hours of this will be in the three, one-day sessions (see
‘Underpinning Knowledge’ below).
Underpinning Knowledge
We run three, full-day courses that underpin the Qualifications and they are repeated three times each year, on different weekdays.
• Organising Your Volunteer Programme • Attracting and Keeping Volunteers • Supervising and Supporting Volunteers
You can find details of these courses at www.vas.org.uk/volunteer_management_courses or on page 31.
Choosing and working towards your Qualification
Once you have attended the three one-day courses, choose whether to go for Level 3 or Level 4 and let us know. We will
register you on the online course, which has additional learning resources, discussion forums, guidance and tutor support,
plus the assignments and tasks required to achieve the qualification.
Individual tutorial support is available online. Group tutorials will be arranged on demand.
Costs
The underpinning one-day courses costs £265 if booked as a set of all three courses. Like all our long accredited courses, the
same price applies to people from all sectors and sizes of organisation.
In addition to the cost of the underpinning courses
• Level 3 Award costs £150
• Level 4 Award costs £200
• Level 4 Certificate costs £300
If you wish, you may complete the Level 4 Award and add additional Units to get
your Level 4 Certificate.
14 For full course descriptions and to book online visit -www.vas.org.uk/training
Accredited courses and other non-standard courses are priced in the course information in this
programme, and online at www.vas.org.uk/training
Accr
edited Courses
Award Level 3 in Education and Training (PTLLS)
9, 16 and 23 and 30 September, 14 and 28 October 2015, repeated 4, 11, 18 and 25 April, 9 and 23 May 2016.
Previously known as PTTLS, this is the ‘gateway’ national qualification for new teachers of adult learners. The content covers
the role, responsibilities and boundaries of the teacher in the ‘lifelong learning’ sector, so that they are able to create effective
and stimulating opportunities for learning through high quality teaching that enables the development and progression of all
learners. Your qualification will be the newest version of the 12-credit, Level 3 Award. 6 full days in class, with a further 80
hours of coursework to be completed in your own time.
This course will help you to:
• Understand roles, responsibilities and boundaries of your role in relation to teaching
• Understand appropriate teaching and learning approaches in the specialist area
• Demonstrate session planning skills
• Understand how to deliver inclusive sessions which motivate learners
• Understand the use of different assessment methods and the need for record keeping
For new teachers / trainers / tutors, people who intend to deliver training as part of their job role, and teachers who do not
currently have a qualification.
These courses can be booked online, or you can join the ‘waiting list’ course to be kept informed of future courses.
Classroom-based course £465.
The Award Level 3 in Education and Training is also offered as an online course, with one day in ‘class’, for experienced
trainers who need to gain a qualification. This course can be started at any time - whenever you are ready - but you may have
to take a flexible approach in order to attend a group session for teaching observations. When you are ready to start your
course, telephone
0114 2536627 or email [email protected]
Online course £350.
Qualifications for Managers, Supervisors and Team Leaders
We offer Level 3, 4 and 5 Awards in Leadership and Management, accredited through the Institute of Leadership
and Management.
• Level 3 is designed for Line Managers and other management roles at that level. This might include Project Managers,
Team Leaders and Supervisors. Your job title is less important than your responsibilities.
• Level 4 is for managers with a higher level of responsibility and those working at Level 3 (Line Managers, for instance)
who feel able to do a more advanced course.
• Level 5 is for Managers and Leaders with a more senior role or a greater breadth of responsibility.
ILM qualifications allow you to achieve your Award through working on your choice of a combination of Units from a short
list.
All Units are based on applying knowledge in your workplace. We offer online tutoring and resources to guide you through
the underpinning theory. Some of our one-day courses are directly linked to the ILM qualifications. You can choose to attend
these if you need to build up your underpinning knowledge.
Accr
edited Courses
Level 3 Award in Leadership and Management
Designed to support firstline managers, Project Managers and those in senior team leading positions. Our course includes
foundation study to give you an overview of the management role. This Award requires you to complete at least two Units (a
minimum of 4 credits), chosen from a list, and we will help you to design your learning path.
Options include:
• Solving problems and making decisions
• Planning change in the workplace
• Understanding how to motivate to improve performance
• Understanding organising and delegating in the workplace
The Award Level 3 costs £250 plus ILM registration fee (currently £75).
Book online when you are ready to choose and start your ILM Award.
Level 4 Award in Leadership and Management
For course details and costs, please contact Training by email at [email protected], or telephone
0114 2536627.
Level 5 Award in Leadership and Management
Designed to support middle and senior managers, including trustees and other leaders. Our course includes foundation study
to give you an overview of the management role. This Award requires you to complete at least two Units (a minimum of 6
credits), chosen from a list, and we will help you to design your learning path.
Options include:
• Managing improvement
• Making a financial case
• Managing for efficiency and effectiveness
• Developing and leading teams
• Managing individual development
The Award Level 5 costs £450 plus ILM registration fee (currently £92).
Book online when you are ready to choose and start your ILM Award.
Accredited courses and other non-standard courses are priced in the course information in this
programme, and online at www.vas.org.uk/training
Excellent content, very pleased I booked.
Enjoyed it and found it very
useful for my role.
“
16 For full course descriptions and to book online visit -www.vas.org.uk/training
Accr
edited Courses
Full details, including course content and price, can be found on pages 24, 25 and 28 or online at www.vas.org.uk/training
Prefer to learn in a group?
Some of our one-day courses directly support ILM qualifications…
Change Management - Full day
Supports ILM Level 3 Unit:
Planning Change in the Workplace
7 October 2015, repeated 21 April 2016
Making Good Decisions - Full day
Supports ILM Level 3 Unit:
Solving Problems and Making Decisions
10 November 2015, repeated 6 May 2016
Managing Performance - Full day
Supports ILM Level 3 Unit:
Understanding how to Motivate to Improve Performance
Supports ILM Level 5 Unit:
Managing Individual Development
29 January, repeated 29 June 2016
Managing Improvement - Full day
Supports ILM Level 5 Unit:
Managing Improvement
4 February, repeated 1 July 2016
Developing Organisational Efficiency and Effectiveness - Full day
Supports ILM Level 5 Unit:
Managing for Efficiency and Effectiveness
Supports ILM Level 3 Unit:
Understanding Organising and Delegating in the Workplace
7 March, repeated 4 July 2016
Developing and Leading the Team - Full day
Supports ILM Level 5 Unit:
Developing and Leading the Team
8 December 2015, repeated 19 April 2016
Accredited courses and other non-standard courses are priced in the course information in this
programme, and online at www.vas.org.uk/training
I personally have gained a vast
amount of skills, knowledge and
experience by undertaking the
course. I really enjoyed it and
felt it has been a positive learning
experience.
“
”
We deliver lots of non accredited management courses, you’ll find them
on pages 24-29.
Administration
Course
Date
Duration Description
Minute Taking
Skills
14 September, repeated 4 December 2015, 29 February, 17 May, and 5 July 2016Morning For anyone who takes minutes, this half day course will help you to understand the role of minute-taker and how to service a meeting, consider different types and styles of minutes, practise taking minutes and consider practical ways to deal with difficulties.
Receptionist Skills
Developing
Effective
Telephone Skills
Event
Management
14 September 2015 4 December 2015 19 October 2015 Afternoon Afternoon Full dayFor people who act as a visitor’s first point of contact. Understand the role of a receptionist, how to use questioning skills to identify visitor needs, juggle tasks without losing your cool and handle difficult customers.
For people whose important work is over the phone: understand the impact of your verbal style; build rapport without visual cues; questioning and summarising skills; responding to difficult callers; when and how to take messages.
Approaching
Difficult Behaviour
Effectively
(Reception and
Administration
Staff)
24 February 2016 Full day For those working in customer services, on reception, at advice or drop-in centres. Differentiate between difficult and unacceptable behaviours; discover ‘what helps’ and ‘what hinders’; develop active listening, rapport building and other ‘helping’ skills; feel confident about dealing with anger and aggression.
For anyone who wants a basic understanding of managing an event. Includes: understanding what will be expected of you before, during and after the event; planning the event from scratch; site planning and health and safety; promoting your event.
This course has given me more
confidence in what to do.
“
”
It gave me the information
needed to support me in my job.
“
”
Full day course - £95 (discounted) for voluntary organisations, £190 for all others.
Half day course - £50 (discounted) for voluntary organisations, £100 for all others.
Looking to gain some other useful skills? Take a look at our Personal
Development courses on page 30.
Need help organising an event? Our Event
Management Service on page 12 can help.
Administration
Admin Excellence
4 December 2015 Morning For administrators who have some experience. Understand and value the impact of the administrator on an organisation’s success; manage time and competing demands; become more organised through planning your work effectively; develop coping strategies for when the pressure is on.Communicating
Course
Date
Duration Description
Motivational
Interviewing
20 October 2015, repeated 12 April 2016
Full day Designed to give learners the required knowledge and skills to introduce and use motivational interviewing in the workplace. For anyone involved in helping people to recognise and overcome barriers to behaviour change. Also for those who wish to develop their knowledge and skills of different approaches to working with service users.
NB - this is not a mental health training course.
Presentation
Skills and Public
Speaking
Successful
Consultation
Events
Introduction to
Advocacy
Negotiation and
Influencing Skills
MailChimp - A
Powerful Way to
Manage Email
Distribution
Consultations
Through Focus
Groups
Marketing for
Small
Organisations
Running Effective
Meetings
16 November 2015, repeated 14 June 2016 25 November 2015 26 November 2015 22 February 2016 22 February 2016 25 February 2016 10 March 2016 14 March 2016 Full day Full day Full day Full day Full day Full day Full day MorningFor anyone who has to talk to groups, small or large. Gain confidence and learn to control your nerves; prepare your talk and target it for a particular audience; learn how to use the most common presentation tools and techniques; hold the interest of your audience and deal with difficult questions.
This course will help you to gather ideas about different consultation event methods; set clear goals and meaningful outcomes; maximise attendance; discover creative ideas for gathering and recording feedback; brief facilitators to ensure reports reflect feedback.
For anyone who has just moved into advocacy work or is thinking of doing so. Consider the benefits of advocacy; identify the main types of advocacy and distinguish advocacy from other support activities; learn eight points of good practice from a Charter of Core Values and Standards; practice the key technical and soft skills needed to undertake advocacy.
Negotiation and influencing skills are used daily by almost everybody. This course explains the theory and practice of entering into successful negotiation. Suitable for anyone who is new to negotiation or looking to develop their skills and confidence in negotiation and influence. For anyone with responsibility for sending e-newsletters and e-communications for their organisation. MailChimp is a free online software package that allows you to create and monitor targeted email campaigns and newsletters. Learn how to design clear and eye-catching emails and view detailed reports so you can track how effective your e-communications are.
This practical and participative one day course provides an opportunity to learn how to use focus groups effectively as part of a consultation process. Understand what is meant by the term focus group and recognise the advantages and disadvantages of using them in consultations; decide if focus groups are the right approach for you to use; plan and facilitate a focus group session, including virtual focus groups.
Marketing isn’t just for the ‘big boys’! Getting your organisation known, loved and respected is what marketing is all about, so small organisations stand to benefit even more from good planning, accurate targeting, effective use of words and images and smart strategies that minimise cost and maximise impact.
How often do you complain about yet another hour or two spent in an unproductive or badly run meeting? Discover ways to make meetings more effective for you and everyone else - from different ways to approach organising and holding a meeting, to Chairing skills and dealing with time-wasting behaviours. For everyone who groans when they see yet another meeting in their diary.
Communicating
18 For full course descriptions and to book online visit -www.vas.org.uk/training
Full day course - £95 (discounted) for voluntary organisations, £190 for all others.
Half day course - £50 (discounted) for voluntary organisations, £100 for all others.
Course
Date
Duration Description
Talking to
Strangers and
Networking
Effectively
14 March 2016 Afternoon For some, chatting to people we meet in the course of our work is just natural, but for many of us it’s something we shy away from. This session will help boost your confidence in your ability to network. Understand what networking is; enhance your communication style; find the right networking opportunities; make use of LinkedIn as a networking tool.
I am very pleased with everything I have
learnt. It was enjoyable and very worthwhile.
I’m glad I made the trip.
“
”
Using Role-play
and Other Creative
Training Methods
Train the Equality
and Diversity
Trainer
Develop Your
Marketing Plan
Using Desktop
Publishing to
Create Newsletters
and Other
Publications
18 March 2016 13 May 2016 13 June 2016 7 July 2016 Full day Full day Full day Full dayEveryone groans when you mention ‘role-play’ but we know that this is one of the most powerful training methods for skills practice. Discover the power of role-play and how to use it effectively in your courses; overcome reluctance and learners’ anxieties about taking part by implementing a range of strategies to make role-play ‘learner-friendly’; develop your training creativity. Suitable for trainers, whether experienced or relatively new.
This course helps you to design a basic ‘Equality and Diversity’ course that can be delivered to your staff and volunteers. It covers what should be included in an Equality and Diversity course, how to motivate learners, and engage them in learning, assess learning and continue to improve your delivery. Suitable for everyone who would like to be able to deliver in-house training in Equality and Diversity.
This course will help you to understand key marketing terms and how they can be applied in your organisation; reflect on the most useful marketing and publicity methods for your organisation; devise a timetable to produce your marketing plan.
Exploration of how to engage your target audience through the creation of newsletters and articles that people look forward to reading. Using DTP (Desktop Publishing) software to create and manipulate content or circulation in print. The DTP software used is Serif Pageplus, which is available as a free download that will do just about everything you need. Bring your own laptop and we will load the free software for you, or help you to download it on the day.
Communicating via social media? Our ICT courses starting on page 22
may help you.
Communicating
Full day course - £95 (discounted) for voluntary organisations, £190 for all others.
Half day course - £50 (discounted) for voluntary organisations, £100 for all others.
Essentials
Course
Date
Duration Description
Emergency First
Aid at Work (HSE
accredited)
15 September, repeated 5
November 2015, 13 January, 8 March, 18 May and 11 July 2016
Full day This is a one-day Health and Safety Executive (HSE) recognised First Aid course. For anyone who wishes to be an appointed first aider in their workplace, and for those who want to be prepared for emergencies at home or at work. There is a £5 certificate charge, in addition to the course fee, and learners must bring photo ID (e.g. passport, photo drivers licence) with them to the course.
Data Protection
Broadening
Engagement
Health and Safety
in the Workplace
(HABC accredited)
Food Safety (with
optional HABC
certificate)
‘Everyday Sexism’
- Issues Facing Girls
and Women in the
UK in 2016
25 September 2015, repeated 17 February 2016 15 October 2015 12 November 2015, repeated 6 July 2016 2 March 2016 14 April 2016 Full day Afternoon Full day Full day Full dayWhat do organisations need to do to comply with the 1998 Data Protection Act? We will look at the principles of good Data Protection practice: what you need to know; what steps you must take to collect, keep and dispose of data.
If you want to effectively engage all sectors of your community, and you know that you are better at reaching some than others, this session is for you. You will come away with strategies and ideas to broaden engagement, and the confidence to put them into place.
This training is designed to give learners the required knowledge and skills to be health and safety aware and to carry out risk assessments of their environments. The course includes a short exam and is accredited by the Highfield Awarding Body for Compliance (HABC) at Level 2. There is a £15 certificate charge, in addition to the course fee, and learners must bring photo ID (e.g. passport, photo drivers licence) with them to the course.
This course covers the legal requirements for people handling food. If you are in a non-commercial environment and preparing food in an informal group setting, such as lunch clubs, an in-house certificate is sufficient evidence of learning. If you are working in a more formal setting, or if you require a full Level 2 Food Safety certificate, then you will be able to take the test at the end of this session at an additional cost of £15. You must bring photo ID if you want certification.
Outrageous Twitter comments about women on banknotes, no maternity leave for MPs. More than 30 years after the Sex Discrimination Act, women continue to face challenges in many aspects of their lives. This session will explore some of the key factors in education, employment and everyday life and consider what we can all do to challenge unhelpful stereotyping and promote equality between women and men.
Have already recommended the course,
because of the outstanding teaching of
the tutor. Loved every minute of it.
“
”
Essentials
20 For full course descriptions and to book online visit -www.vas.org.uk/training
Full day course - £95 (discounted) for voluntary organisations, £190 for all others.
Half day course - £50 (discounted) for voluntary organisations, £100 for all others.
Finance
Financial Management and Payroll
Do you know what your financial responsibilities are with regards to HMRC, Charity Commission and Companies House and
can you support your organisation’s financial planning sustainability? For trustees, board members, managers and anyone
responsible for financial management and payroll.
Special Deal on Our Finance Courses
There are four modules to choose from in relation to ‘Financial Management and Payroll’, depending on your requirements.
Book all four at the reduced rate of £190. This offer is for all organisations, regardless of sector.
Module One
Financial Practices
and Procedures
24 September 2014 Repeated on 13 January 2015 1 morning 1 afternoonEstablish and understand the need for Financial Practices and Procedures. Design Financial Practices and Procedures for your own organisation.
Module One
Financial Practices
and Procedures
24 September 2015, repeated 21 January 2016Half day Establish and understand the need for financial practices and procedures, and design financial practices and procedures for your own organisation. Please bring your own laptop to this session, tablets are not advisable.
Module Two
Budgeting and
Cash Flow
Module Three
Essential Payroll
Module Four
Understanding
Management
Accounts
Financial Planning
(including
Budgeting
and Cash Flow
Preparation)
Being a Treasurer
24 September 2015, repeated 21 January 2016 3 November 2015, repeated 16 March 2016 3 November 2015, repeated 16 March 2016 24 February, repeated 8 June 2016 3 March 2016 Half day Morning Afternoon Full day AfternoonCreate, develop and monitor budgets and cash flow forecasts.
Understand the legal responsibilities of employers with regard to HMRC requirements and Auto Enrolment pension schemes. Calculate payments to employees including SSP & SMP.
Read and understand management accounts. Identify key financial issues. Understand how decisions will affect the finances of your organisation. Please bring your own laptop to this session, tablets are not advisable.
Using fully worked examples, this course will enable you to produce detailed forecasts for your organisation, to model different scenarios and allow you to plan for the future. For people who set up and manage an organisation’s financial planning and reporting. You will need to know how to use a spreadsheet prior to attending this course. The trainer will be happy to advise you.
The treasurer has a key position in any community group and it’s not always an easy role to take on. This short training session looks at good financial practices, simple bookkeeping and managing grants - a must for all of you in charge of the money!
Course
Date
Duration Description
QuickBooks
We offer one-to-one training on QuickBooks, or a trainer can visit your premises if you have a larger number of people who need training on this accounts software.
Training is designed exactly around your needs: a complete beginner can be up and running with QuickBooks basics within three hours. More advanced users might want just one or two hours to look at reports or setup.
Please contact our Community Accountancy Team on 0114 253 6615 if you would like to discuss this option.
Finance
Full day course - £95 (discounted) for voluntary organisations, £190 for all others.
Half day course - £50 (discounted) for voluntary organisations, £100 for all others.
Information and Communication
Technology (ICT)
Course
Date
Duration Description
Introduction to
Microsoft Excel
2010
17 September, repeated 9 December 2015, and 4 April 2016Full day This course, for anyone who is a new user to Excel, will help you to enter text, numbers and formulas into your spreadsheet; add and amend data to your spreadsheet; change the format of the spreadsheet; sort and filter your data; create graphs. A knowledge of basic mathematical operations would be beneficial and a working knowledge of the Windows operating environment is required.
Beginner’s Social
Media
Building a
Presence on
Introduction to
Microsoft Access
2010
Intermediate
Microsoft Excel
2010
Getting to Know
Cloud Tools
28 September 2015, repeated 8 April 2016 22 October 2015 23 October 2015, repeated 9 May 2016 19 November 2015, repeated 9 March, 9 June 2016 13 November 2015 Full day Afternoon Full day Full day Full dayFacebook, Twitter, LinkedIn and Pinterest are here to stay and, like texting and emailing, will eventually become the ‘default’ for communication. This course will give you an overview of different social media, and how your organisation can use them. In the afternoon there will be a workshop - bring your own laptop - to get everyone started.
Getting in front of the right people is a key element for organisational and personal success. By applying a series of simple yet highly effective strategies you can break through obscurity, get the right type of attention and grow your presence on and offline. This practical workshop will provide you with these tools through an understanding of how LinkedIn really works. Learners will be required to bring their own laptop to use in this session.
How often do you need to get a report of groups you have worked with or a list of the volunteers on your project - for yourself or funders - and find all the information is handwritten and on record cards? An Access database can solve your problem. Suitable for anyone who wants to develop an Access database from scratch, and who has a working knowledge of the Windows operating environment.
You have been using Excel for a while and are at that stage where you want to do a certain job, or maybe you just want to know more about what is available. Participants must be able to create formulas and understand basic mathematical functions.
Would you like to know more about Eventbrite, Survey Monkey and MailChimp? Are you looking for some general support around Google Docs, Dropbox and other file sharing services? Come and find out about a range of ‘cloud’ based tools and websites to help with managing events and organising meetings, conducting surveys, sending newsletters and e-bulletins, and also learn how to share files and documents securely. Learners will be required to bring their own laptop to use in this session. For a more in depth look at Survey Monkey and also MailChimp, please see our other ICT courses.
I will now be able to take over reporting to our funder
from our CEO which will free his time.
“
”
Special Deal on Our ICT Courses
Book one full day ICT course, and get a second full day ICT course for half price. Bookings must be made at the same time,
and for the same person.
Information and Communication T
echnology (ICT)
22 For full course descriptions and to book online visit -www.vas.org.uk/training
