General
Insurance
Integration
Intermediaries Online
For use by Intermediaries only
Contents
Page No
¾
Introduction
3
¾
Buildings &/or Contents Quotes
4
Welcome to your Training
Welcome to your Training
Halifax Intermediaries have introduced pre population from
Intermediaries online to the General Insurance (GI) system. This is only
available for intermediaries who are authorised to sell Halifax GI
products.
What have we changed?
What have we changed?
•
Single Sign On – If you are signed on to Mortgage Intermediaries Online
and wish to complete a GI Quote/Sale you will automatically be signed
in to GI Intermediaries Online.
•
Pre-population of GI Intermediaries Online – Data is taken directly from
your mortgage application and used to pre-populate as many GI fields
as possible.
•
Auto on Risk' functionality - Your customers Home Insurance
policies can be placed on risk automatically when
the mortgage completes.
•
You must hold the relevant authorisations and be registered to enter
GI Intermediaries Online.
Pre Population from
Intermediaries
Online
General Insurance (GI) Screen within
Intermediaries Online
The screen below will appear as part of a full application and allows you to
confirm if you are authorised to sell Halifax General Insurance.
This question is mandatory, when answering ‘Yes’ the 2nd
question is enabled.
When indicating one of these options, it will determine what information is pre populated over into the
GI screen within Intermediaries Online – Quote
option selected
If you have selected
‘Quote’ as displayed
above, once the
mortgage
application has
been successfully
submitted you are
then presented with
the screens below.
When you click OK on the screen above, the screen to the right will appear
indicating the details are being transmitted to the GI system. Click OK again which will transfer you
GI Quotation System - Customer Details Screen
Once you have clicked OK, as per page 6 – the GI system will open up
automatically. The majority of the customers details will be pre populated with
exception to the highlighted areas below that you will need to complete.
Before clicking next please fill in the missing details. If 2 applicants are present details will also appear under
the 2nd applicant. Check the correspondence address is displayed correctly.
GI Quotation System – Underwriting Questions
Once you have clicked ‘Next’ as per page 7, the following screen is displayed.
This screen displays the standard questions required to produce a Buildings &
Contents quotation.
Please review the questions before clicking ‘Next’, as the
questions are defaulted to common answers. If you DO NOT
review them and your client needs to make a potential
claim, any incorrect answers here may invalidate that claim.
IMPORTANT INFORMATION
Please check/amend all
these questions where applicable.
GI Quotation System – Data Collection Screen
Once you have clicked ‘Next’ as per page 8 the following screen is displayed.
Note: Some of these questions are pre-filled with data collected from the
mortgage application. Where information is missing please enter the correct
details before proceeding
IMPORTANT INFORMATION
Please review the questions before clicking ‘Next’ and answer
them correctly. Where incorrect information is provided, any
potential claim made by your clients could be invalidated.
GI Quotation System - Level of Cover Screen
Once you have clicked ‘Next’ as per page 9 the following screen is displayed.
This screen will allow you to select the level of cover your clients require.
If you select ‘Yes’, you will be presented with an additional screen that allows you to enter
the specified items.
IMPORTANT INFORMATION
Please ensure that your clients are selecting the correct level
of cover that they require, and that they understand what is
excluded based on the level of cover they have chosen.
GI Quotation System – Quotation Screen
Once you have clicked ‘Next’ as per page 10 the following screen is displayed.
You will now be presented with the cost based on the cover selected on page 10.
Once you have provided your clients with the cost, you have a number of options detailed above, the next page
will look at the ‘Save Quote’ and ‘Put on Risk’ options.
GI Quotation System – Save Quotation Screen
GI Quotation System – Auto on Risk Screen
If you have opted to save
the quotation until a later
date, you will be presented
with this screen. This will
confirm the details saved
along with the QTE number,
you will need to make a
note of it to find your
quotation at a later date.
Remember!!
This is valid for 6 months
Where you have opted to ‘Put
on Risk’ the screen to the
right will be displayed. This
screen allows you to enter a
start date or to indicate the
policy automatically starts on
completion of the mortgage.
If you choose Put on Risk, on
completion of your clients
mortgage application we will
automatically put the policy
on risk.
IMPORTANT INFORMATION
If you select ‘Auto on Risk’ policy documents will
not be sent out until the mortgage completes.
IMPORTANT INFORMATION
• Cancel from Auto on Risk
To remove a policy from Auto on Risk, highlight the policy and click on ‘Cancel on Risk Pending’. This will remove the policy from Auto on Risk and the policy will return to only existing as a quote.
• Amend Auto on Risk policy prior to mortgage completion
If you wish to amend any details on an Auto on Risk policy, you can do this prior to mortgage completion by removing the policy from Auto on Risk as above, selecting the original quote for the policy, amending where necessary and re-submitting selecting Auto on Risk.
• Move from Auto on Risk to Manually Put on Risk (existing functionality)
If you wish to move a policy from Auto on Risk to Manually Put on Risk, you can do this prior to mortgage completion by cancelling the policy from Auto on Risk as above. Select the original quote for the policy, select Manually Put on Risk (enter the date you require) and re-quote as per existing process.
• Mortgage fails to complete
If the mortgage fails to complete within 6 months you will need to re-quote the GI application as GI Quotes are only valid for 6 months.
• Free cover on exchange of contracts
We will provide free Buildings cover for the period covering exchange of contracts and for those that start where ‘Auto on Risk’ is being used.
OTHER IMPORTANT INFORMATION
• Error in information transfer
If for any reason there was an error in transmitting information from your mortgage application to the GI Online system, an Error message will be displayed. In this instance, the GI Online system will still launch, however you will need to complete the quotation stages manually as no
pre-population will have occurred.
• Login Details for GI Online system
Whilst on screen messages are visible, the system will be validating your GI authorisations and login details. You will not need to log into the GI Online system, if you initially logged into Intermediaries Online.
• Payee Details for GI
If your mortgage payee details are available for GI commission payments, this will be used
automatically. However, if you have different payee routes depending on the type of business you are submitting, you may be required to select from a drop down list of payee routes on entrance to the GI online system. (Please see below.)
OTHER IMPORTANT INFORMATION
Refer option
Please DO NOT use this option as this is no longer used by our GI
Call Centre.
If you decide not to provide a GI quote for your clients.
During the mortgage application process you can
at a later date, still pre populate the data held on the mortgage by using the GI quote button. By using this method you will need
to use your log in credentials.
Notes
If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise private clients, you must ensure it conforms to the Financial Services Authority's advising and selling rules. This is a promotion of Halifax, Halifax is a division of Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ.
