MAKE YOUR
CONNECTION
HOME PHONE
SERVICES AND FEATURES
CALL 13 2200
VISIT A TELSTRA STORE
telstra.com/home-phone
GET MORE FROM YOUR HOME PHONE
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HOME PHONE FEATURES
04
SAVE ON CALLS TO AUSTRALIAN MOBILES
08
SAVE ON OVERSEAS CALLS
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MANAGING YOUR ACCOUNT
10
MAKING ENQUIRIES FASTER AND EASIER
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ExPERIENCE
THE CONVENIENCE
03 02
Your HomeLine® plan has a great range of features to help you stay on top of your calls and messages. Quite a few are on your phone now, ready for you to use. If you’d like to check charges
or detailed instructions, just visit
telstra.com/home-phone or call us
on 13 2200 for free from your Telstra home
phone or Telstra mobile in Australia.
TELSTRA HOME MESSAGES 101
®Telstra Home Messages 101 is an easy to use home message service that can take messages for you when you’re away from the phone, on another call or just can’t talk. It’s available from most Telstra home phones. What’s more, there are no fees or message retrieval charges for Telstra Home Messages 101 from your home phone.
GET MORE FROM
YOUR HOME PHONE
To activate Telstra Home Messages 101
Pick up your Telstra home phone. Press 1 0 1 and follow the simple
instructions.
To retrieve messages
Whenever you hear the stutter tone, you’ll know you have a new message. Press 1 0 1 to retrieve it.
To change the ring time
Your phone is set to ring for about 20 seconds before Telstra Home Messages 101 takes the call. To change this time, press
9 9 , enter the number of seconds you want (between 0 5 and 6 0 ), then press # and hang up.
To get message notifications to your mobile
You can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can retrieve this message using your Telstra mobile (standard call charges apply) or home phone. It’s easy to set up. Simply call 1 0 1 from
your home phone, select 2 from the menu and
follow the prompts.
Telstra Home Messages 101 is not available if you have a Digital Voice Service on the National Broadband Network (NBN).
MESSAGEBANK
®MessageBank is an answering service that takes your calls when you can’t – playing your personal greeting to callers and recording messages. Depending on your phone, you’ll know you’ve got a new message when you see a flashing light or hear a special ‘interrupted’ dial tone when you pick up the handset.
MessageBank is included in some HomeLine and all digital voice services on the NBN at no extra cost.
Otherwise, it’s usually $6 per month, or $3 per month if you have two or more eligible HomeLine features in a HomeLine Features Pack. Not available on HomeLine Part. MessageBank is available on most tone phones in areas throughout Australia.
To set up MessageBank
Dial 1 2 5 1 0 1 for the main
MessageBank menu, then follow the voice prompts to set up your personal greeting. • MessageBank will prompt you to enter
a new six-digit PIN.
• Follow the prompts to set up your mailbox. • You don’t need to enter your PIN when
calling MessageBank from your home phone, but you’ll need it if you call from another phone or a mobile. If you want to change your PIN or you want the added security of a PIN when calling from your home phone, you can change it as follows.
To change your PIN settings
Dial 1 2 5 1 0 1
press 3 for mailbox set-up from
the main menu
press 3 for PIN settings
press 1 to change your PIN
or
press 2 for security settings and
press 1 to turn optional PIN off.
If you turn off your optional PIN, you’ll need to enter the PIN every time you call your mailbox.
1# TELSTRA FEATURE ASSISTANT
1# Telstra Feature Assistant is a voice-activated help service for your extra home phone features. Simply press 1 # or,
if you have our T1000S or T1000C rental phone, press the Telstra Voice Assistant button.
When you’re connected, you’ll hear:
“Hi, I’m your Telstra Feature Assistant. What would you like to do today?”
You can say:
“Call Waiting, Call Forward, Phone Features, User Tips, Stored Numbers, etc.”
You can either listen to the step-by-step prompts or interrupt them to make your request.
Helpful hint: Call Forward Immediate is the
default Call Forward setting in 1# Telstra Feature Assistant. If you only want calls forwarded when your line is busy, you’ll need to say Call Forward Busy. Standard call charges apply for all forwarded calls. Call Forwarding standard feature (all calls) is free of monthly charges for most on HomeLine® Plans.
1# Telstra Feature Assistant is not available if you have a Digital Voice Service on the NBN.
CALL RETURN
If you miss a call, you can retrieve the number of your last unanswered call by pressing 1 0 # and, when
you’re prompted, you can press 1 to call the number back.
Call Return is available on most phones in Australia but won’t work for blocked numbers. The cost is 35¢ per retrieved number, plus standard call charges if you return the call. This service is included for customers on HomeLine Ultimate.
CALL WAITING
If someone calls when you’re already on the phone, Call Waiting lets you know with two discrete beeps (‘bip-bip’) every five seconds.
• To put your first caller on hold and answer the new call, press Recall 2 . • To swap between your two calls,
press Recall 2 again.
• To end one call and return to the other caller, press Recall 1 .
Call Waiting is automatically included, turned on and ready for you to use now, but won’t work during a 3-Way Chat. No charges apply for Call Waiting.
To check if Call Waiting is on or off
Dial tone # 4 3
# Announcement
3-WAY CHAT
When you need to organise people without hassle, set up a 3-Way Chat. It’s a great way to make plans – and one person can even leave the call at any stage and let you bring someone else in.
To set up a 3-Way Chat
Recall | Dial tone 2nd Phone Number
Wait for Answer Recall | Dial tone 3
or, if you have phone feature buttons, press
Recall | Dial tone 2nd Phone Number
3-Way Chat
To put one person on hold and switch between calls*
Recall | Dial tone 2
To hang up one call and pick up the person on hold*
Recall | Dial tone 1
3-Way Chat is ready to use on your phone now and only costs 55¢ per successful connection, plus standard call charges for each call joined into the chat.
CALLING NUMBER DISPLAY
If you want to know who’s calling you, Calling Number Display is the answer. It displays the caller’s phone number, date and time of the call (provided it’s not a silent or blocked number) – even if you missed the call altogether. You can use it in most areas as long as you have a compatible phone.
Calling Number Display is included at no extra cost with HomeLine Ultimate and on all digital voice services on the NBN. Otherwise, it costs $6 per month or $3 per month if you have two or more eligible HomeLine features in a HomeLine Features Pack.
Not available on HomeLine Part.
FOR MORE INFORMATION ON
SETTING UP FEATURES ON
YOUR PHONE, CALL 13 2200 OR
VISIT telstra.com/home-phone
HOME PHONE
FEATURES
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SAVE ON CALLS TO
AUSTRALIAN MOBILES
SAVE ON
OVERSEAS CALLS
HOMELINE
®MOBILE VALUE PACKS
Add a monthly HomeLine Mobile Value Pack to any compatible HomeLine Plan, and you’ll get up to $100 worth of extra value per month – all to help you catch people while they’re out and about.
INTERNATIONAL VALUE PACKS
Make it easy to call friends and family in selected countries whenever you want – whether you’re catching them on their fixed number or their mobile. Just add an International Value Pack (IVP) to your compatible HomeLine Plan for $5 or $10 a month, and you’ll have automatic access to great calling rates to over 70 countries. Call rates start from as low as 2¢ per minute to selected countries plus 45¢ connection fee. Plus, with the $10 pack, your monthly fee includes your first $10 worth of eligible calls.
Here are some examples of where you can call your loved ones for less. If you’d like to see all the countries on offer, and the latest rates, visit telstra.com/ivp
PACK VALUE
INCLUDED VALUE
$10 $20 worth of calls to Australian mobiles $20 $50 worth of calls to Australian mobiles $30 $100 worth of calls to Australian mobiles
Compatible plans are HomeLine Complete, Plus, Advanced, Reach, Together and Ultimate. Unused value expires at the end of the month. Calls to satellite services are not included. One pack per HomeLine service. Calls are charged at your HomeLine plan’s standard rates for calls to mobiles, including capped rates where available. Mobile Value Packs are not available if you have a Digital Voice Service on the NBN. Any calls to Australian mobiles made in excess of the monthly
included value are also charged at your HomeLine plan’s standard rate.
DESTINATION
TO FIxED NUMBERS
(per minute)*
TO MOBILE NUMBERS
(per minute)*China 2¢ 5¢ Greece 3¢ 34¢ Hong Kong 3¢ 3¢ India 5¢ 5¢ Lebanon 10¢ 59¢ Malaysia 3¢ 5¢ New Zealand 5¢ 35¢ Philippines 35¢ 35¢ Taiwan 3¢ 25¢ UK 2¢ 35¢ USA 2¢ 2¢ Vietnam 15¢ 15¢
* Plus a 45c connection charge. Charged in 60-second blocks. Compatible plans are HomeLine Complete, Plus, Reach and Together (and Advanced if you have a 13-digit account number). Unused credit expires at the end of the month. Incompatible with some offers (including Reward Packages 5% and 10%). International Value Pack rates are already included for HomeLine Ultimate.
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My Account lets you keep on top of
your call costs, bills, contact details
and more – simply and securely,
from your PC or compatible mobile.
MY ACCOUNT ONLINE LETS YOU:
• cut clutter – switch to paperless billing
and save clutter with a detailed online bill or Email Bill to replace the paper copy that comes by post
• keep better records – we’ll keep up to
13 months’ worth of bills online for you, starting from when you register, for you to view and download when you want • get reminders – set up email or SMS
reminders for when your bills are ready to be billed and due to be paid, so you’ll never miss an important date
• stop cost surprises – check your calls yet
to be billed online to see an estimate of how much the calls on your next bill will cost • keeping across your plan information at
any time – manage your home and mobile
phone plans, whenever it suits you.
WITH MY ACCOUNT ON YOUR
COMPATIBLE MOBILE, YOU CAN:
• pay bills on the move
• buy or upgrade your browsing pack • view your Telstra account balance • monitor your estimated call usage and
mobile data usage to help avoid surprises on your bill
• credit a Pre-Paid mobile.
It’s so simple to use. Just click the BigPond® icon, scroll down to the My Account section and click ‘Account Balance’ and ‘Usage’.
PAYING YOUR BILLS
There are flexible, convenient options for paying your Telstra bills. Each bill details all the ways you can make a payment. If you use a credit card, there’ll be a payment processing fee based on the payment amount and card type.
PAYING ONLINE
You can pay bills using a credit card at
telstra.com. All you need is your account
number and credit card details, then select ‘View or pay my bill’ on the home page.
USING DIRECT DEBIT
Direct Debit takes the hassle out of paying your bills when you have a fixed, mobile or Single Bill account, or a 13-digit BigPond® account number. Here are your options.
Direct debit automatic
Your bill payment is simply deducted from your cheque, savings or credit card account on the due date.
Direct debit one-off payments
Use the phone or internet to pay any amount you want from your pre-registered cheque or savings account whenever it suits you.
Direct debit fixed payments
Choose a fixed amount ($20 or more) to pay from your cheque, savings or credit card account each fortnight or month. Then just pay any outstanding amount by each bill’s due date to avoid late fees. It’s easy to set up Direct Debit at
telstra.com/directdebit
Other payment options can be found at
telstra.com/billpay
To register for Online Billing, go to
telstra.com/myaccount
TELSTRA IMAGE
MANAGING
YOUR ACCOUNT
WE’RE WORKING HARD TO MAKE IT
EASIER AND MORE CONVENIENT FOR YOU
TO MANAGE YOUR TELSTRA SERVICES.
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™ and ® are trade marks and registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
MAKING ENQUIRIES
FASTER AND EASIER
FIND WHAT YOU NEED
The quick and easy way to find out about our products, services and extra features is to visit telstra.com. You’ll find our website
is easy to navigate and full of useful information, so it’s a great place to go for answers to any question, any time. You can: • search frequently asked questions • contact us via email
• chat online to customer services at
telstra.custhelp.com/app/chat
• get help with all your products and services at telstra.com/help
If we haven’t fixed your problem, call us on
13 2200 and say “complaint”, so we can
investigate and resolve it.
NOW YOU’RE TALKING
Telstra’s voice recognition service is here to help you get what you want faster. Just call
13 2200 and tell us what you need.
For example:
• if you want to get a product like MessageBank®, say: “I want MessageBank connected” • if you want to change your bill
frequency, say: “billing”
• if you want to get a phone connected, say: “new connections”.
Call from a quiet place and just speak naturally. Be ready with the phone number you’re asking about and the reason for your call.
HELPING YOURSELF
Our easy to use self-serve options can help you get the answers you need without waiting for one of our consultants. All you have to say is:
“Report a payment”
I want to report a payment.
“Phone features”
I’d like to know what phone features are available.
“Account balance”
I need my account balance.
“Calling overseas”
I want to know a country code and the cost for calling overseas.
Things you need to know
We update our offers regularly. Please check telstra.com for our latest plans. All prices include GST and are correct at time of printing.
