A
PROJECT REPORT ON
EMPLOYEE SATISFACTION SURVEY SUBMITTED TO
EMPI B-SCHOOL, NEW DELHI
In partial fulfilment of the requirement for the award of the Post Graduate Programme of
RESEARCH & BUSINESS ANALYTICS
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2008-2010
SUBMITTED BY
DEEPIKA TYAGI
DEEPIKA TYAGI
submitted to
submitted to
Mr. David
Mr. David
Easow
Easow
Director, Vc-Magtics
Director, Vc-Magtics
INDEX
Sr. No Title Page No 1 Acknowledgement 032 Employee Satisfaction Survey 04
3 Company Profile 05
4 Exclusive Summary 07
5 Objectives Of Survey 08
6 Research Methodology 09
7 Graphical Analysis of The Questionnaire 11 8 Areas To Improving 37 9 Questionnaire 38 10 Bibliography 41
2
11 Spreadsheet 42
ACKNOWLEDGEMENT
Before I go on to elaborate and explain this exhaustive piece of work, I would first and foremost like to express my heartfelt gratitude to a few people who have
contributed to the successful completion of my thesis. Heading the list is my guide Prof. NAGRANI without whose invaluable support and constant guidance this thesis would not have seen the light of day.
I would like to thanks Mr. Vinay Agarwal (Vice
President) and Mr. Anant Kumar Singh (HR Manager) Of TEVA API INDIA LTD. And all the respondents who spent their valuable time to reply of my questions and therefore helped me reach a conclusion. And lastly to my parents who bear the expense of my project.
Employee Satisfaction Surveys
The most common purpose for surveying employees is satisfaction. Employee satisfaction surveys deal with workplace issues, such as benefits, commitment to diversity, and effective communications. The data from these surveys helps paint a portrait of employee attitudes and opinions. These kinds of surveys are particularly
useful after a company has undergone some sort of change, such as a layoff, an acquisition, or a new
department head. They also help employers isolate the root causes of persistent problems, such as low
productivity or high expenses.
Employee satisfaction surveys help employers measure and understand their employees' attitude, opinions, motivation, and general satisfaction with their work
environment. Use employee satisfaction surveys to inform employee decision making, benefits, work needs and
more.
Employee satisfaction surveys provide valuable data that can ultimately save your company money. Our employee satisfaction surveys can:
>> Measure employee satisfaction levels
>> Track changes in employee satisfaction over time >> Improve overall satisfaction and retention
COMPANY PROFILE
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Teva Pharmaceutical Industries Ltd. Is a global
pharmaceutical company specializing in the development, production and marketing of generic and proprietary
branded pharmaceuticals as well as active pharmaceutical ingredients. Teva is among the top 20 pharmaceutical companies and among the largest generic pharmaceutical companies in the world.
Teva of Israel, the world's largest generics company, made a quiet entry into the Indian market some two-and-a-half years ago when it acquired JK Industries'
pharmaceuticals business.
In the last one year, the company was reported to be in talks with some leading Indian companies for an
acquisition. What added grist to the rumour mills was its appointment of DS Brar, the former Ranbaxy honcho, as its advisor in India.
The backbone of Teva Pharmaceutical Industries is its world-leading generic pharmaceuticals business. Through subsidiary Teva Pharmaceuticals USA, the company makes generic versions of brand-name antibiotics, heart drugs, heartburn medications, and more -- in all about 300 generic products. Teva's US generic products include
equivalents of such blockbusters as antidepressant Prozac and cholesterol drug Mevacor.
The company, Israel's top drug maker, also develops and manufactures proprietary drugs, including multiple
sclerosis treatment Copaxone and Parkinson's disease treatment Azilect. Its active pharmaceutical ingredients division makes drug components for Teva and other pharmaceutical manufacturers.
EXECUTIVE SUMMARY
The compiled report signifies level of employee satisfaction in TEVA API INDIA LTD. Most of the employees are satisfied with this company.
Company has a very good image among its employees.
Most of the employees know company’s strategy; they have confidence in its leadership. Employees are satisfied with this company.
Most of the Employees are getting appropriate
recognition for their contribution. TEVA providing fair salary to its employees for their work.
Teva as an organization really has a very bright future because of its environment.
Organization is like a family where employees have to put share of responsibilities and work in accordance with the organization goal.
As far as employer-employee relationship is concerned working in TEVA is very satisfactory. People always get chance to show their talents and get recognized.
Management is quit approachable.
OBJECTIVES OF SURVEY
o
Measure job satisfaction of the employees of TEVA API INDIA LTD.o
To assess the general attitude of the employees towards TEVA API INDIA LTD.o
To assess the level of commitment across process and facilities.o
To analyze the strengths and weakness of TEVA as an organizationo
To help the management of the company to know about the actions to be taken to increase the level of satisfaction of the employees.RESEARCH METHODOLOGY
RESEARCH PROCESS
Different steps are to be followed in the research process and they are explained as below:
1.PROBLEM SOLVING
This is the basic step in the research process. It is well said, “A problem well defined is half solved” here the problem is “To analyze the attitudes of the employees
regarding the various benefits provided to them by TEVA API INDIA LTD.”
2.RESEARCH DESIGN
Once the problem is defined the next step is the Research Design. Research design is the basic framework, which provides guidelines for the rest of the research process. The research design for this project is descriptive research design as descriptive studies attempt to obtain a complete and accurate description of this situation. So in this study full description of the attitudes of the employees regarding the benefits provided to them will be known so it is a descriptive study.
3.SAMPLING DESIGN
The sampling design used in this project is QUOTA SAMPLING, as the sample of the employees for the survey were selected from the organization from different quotas as some managers were intervened, some executives and few operators
.
4.POPULATION
The total element of the universe from which the sample is to be selected to be studied is known as population. The populations of my research are the employees of TEVA API INDIA LTD.
5.SAMPLE SIZE
The sample sizes for my project are 30 employees working in the organization,
DATA COLLECTION
Following are the sources for the collection of data: Primary source
Secondary source
DATA COLLECTION METHODS
There are three main methods of data collection Observation
Experimentation Survey
Direct interview method
I have selected survey method of data collection. This is one of the common and widely used methods for primary data collection. We can gather wide range of valuable information about the behavior of the employee’s viz. attitude, motive and options etc.
GRAPHICAL ANALYSIS
OF THE QUESTIONNAIRE
1. How long has you worked for Teva API India LTD.?
Less than one year
One year to less than two years Two years to less than five years Five years to less than ten years
Ten years or more
Analysis:
-Bars show counts
Less than one year
One year to Less than two yearTwo year to less than five yearFive year to less than ten year Ten year or more
Question 1 2 4 6 8 Count 1 8 3 7 3 9
15
Sr.n o
Work with TEVA Value Percentag
e
1 Less than one year 8 26.67%
2 One year to less than two year 3 10.00%
3 Two year to less than five year 7 23.33%
4 Five year to less than ten year 3 10.00%
5 Ten year or more 9 30.00%
Total 30 100%
COMMENT: - 30% employees are working more than ten year with TEVA, 26.67% working from less than one year , 23.33% working from more than two year, 10% are working from one year and 10% employees are working from more than five year with this company.
2. Overall, how satisfied are you with Teva API India LTD. as an Employee?
(a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied
(d) Dissatisfied (e) Very Dissatisfied Analysis:
Bars show counts
Very satisfied Satisfied
Question 2 0 5 10 15 Count 1 13 17
19
S .no
Satisfaction Level Value Percentag
e
1 Very Satisfied 13 43.33%
2 Satisfied 17 56.67%
3 Neither Satisfied nor dissatisfied
0
4 Dissatisfied 0
5 Very dissatisfied 0
TOTAL 30 100%
COMMENT: - 56.67% employees of the company are satisfied with this company as an employee 43.33% employees are very satisfied. Nobody is dissatisfied
3. How satisfied are you that you understand the long-term strategy of Teva API India LTD.?
(a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied
(d) Dissatisfied (e) Very Dissatisfied Analysis:
Bars show counts
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Question 3 0 5 10 15 Count 1 12 17 1
23
S .no
Satisfaction Level Value Percentag
e
1 Very Satisfied 12 40.00%
2 Satisfied 17 56.67%
3 Neither Satisfied nor dissatisfied
1 3.33%
4 Dissatisfied 0
5 Very dissatisfied 0
TOTAL 30 100%
COMMENT: - Most of the employees (56.67%) are satisfied that they understand the long term strategy of TEVA, some of them (40%) very satisfied and very less no (3.33%) of employee is neither satisfied nor dissatisfied.
4. Do you understand what Company Teva API India LTD. as a Company, is trying to achieve?
(a) Yes (b) No
Bars show counts Yes No Question 4 0 10 20 30 Count 1 29 1
26
S .no
Understanding Level Value Percentag
e 1 Yes 29 96.67% 2 No 1 3.33% TOTA L 30 100%
COMMENT: - Majority of the employees (96.67%) of the company understand what is company’s objective & goal, less no of employee (3.33%) don’t understand what
company TEVA API INDIA LTD. As a company is trying to achieve
5. Do your work gives you a feeling of personal accomplishment?
(a) Yes (b) No Analysis:
-Bars show counts
Yes No Question 5 5 10 15 20 25 Count 1 25 5
28
S .no Value Percentag e 1 Yes 25 83.33% 2 No 05 16.67% TOTAL 30 100%
COMMENT:- Most of the employee’s (83.33%) work give them the feeling of personal accomplishment , some of them (16.67%) don’t feel personal accomplishment from their work.
6. Do you receive any appropriate recognition for your contributions?
(a) Yes (b) No Analysis:
Bars show counts Yes No Question 6 5 10 15 20 25 Count 1 25 5 S .no Value Percentag e 1 Yes 25 83.33% 2 No 5 16.67%
32
TOTA L
30 100%
COMMENT: - Majority of the employees (83.33%) receive appropriate recognition for their contribution, some of them (16.67%) did not receive any appropriate recognition.
7. How much confidence you have in the leadership of Teva API India LTD.?
(a) More than Enough (b) Enough
(c) Less than Enough Analysis:
Bars show counts
More than enough
Enough
Less than enough
Question 7 0 5 10 15 Count 1 19 10 1
35
S .no
Value Percentag
e
1 More than enough 19 63.34%
2 Enough 10 30.33%
3 Less than enough 1 3.33%
TOTAL 30 100%
COMMENTS:- Majority of the Employees (63.34) of the company have more than enough & some of them
(30.33%) enough confidence in the leadership of this company, very less no of employee (3.33%) has less than enough confidence in the leadership of TEVA.
8. Your role at Teva API India LTD
(a) Do you have enough authority to Make decisions you need to make?
(a) Yes (b) No Analysis:
-Bars show counts
Yes No Question 8 a 5 10 15 20 25 Count 1 25 5
39
S .no Value Percentag e 1 Yes 25 83.33% 2 No 05 16.67%
40
TOTAL 30 100%
COMENTS: - In TEVA majority of the employees
(83.33%) have enough authority to make decisions what they need to make, some of them (16.67%) don’t have enough authority .
(b) How satisfied are you with the type of work that you do?
(a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied
(d) Dissatisfied (e) Very Dissatisfied Analysis:-
Bars show counts
Very satisfied
Satisfied
Neither satisfied nor satisfied
Question 8 b 0 5 10 15 Count 1 14 15 1
43
S .no
Satisfaction Level Value Percentag
e
1 Very Satisfied 14 46.67%
2 Satisfied 15 50.00%
3 Neither Satisfied nor dissatisfied
1 3.33%
4 Dissatisfied 0
5 Very dissatisfied 0
TOTAL 30 100%
COMMENT: - Majority of the employees (50.00%) are satisfied with their work what they do, some of them (46.67%) are very satisfied and very less no of employee (3.33%) is neither satisfied nor dissatisfied.
9. Did Teva API India LTD. Provide as much initial training as you needed?
(a) Yes (b) No Analysis:
Bars show counts Yes No Question 9 0 5 10 15 Count 1 19 11
46
S .no Value Percentag e 1 Yes 19 63.33% 2 No 11 36.67% TOTAL 30 100%
COMMENTS: - Majority of the employees (63.33%) said that TEVA provided initial training to as they needed
10. Pay and Benefits
(a) Is your salary fair for your responsibilities? (a) Yes (b) No
Analysis:
Bars show counts
Bar yes No Question 10 0 5 10 15 20 Count
48
S .no Value Percentag e 1 Yes 22 73.33% 2 No 08 26.67% TOTAL 30 100%
COMMENT: - Majority of the employee’s (73.33%) salary is fair for their responsibilities but some of the employee’s (26.67%) salary is not fair for their responsibilities.
11. What can Teva API India LTD do to increase your satisfaction as an employee?
SUGGETIONS:-
o
Facilities:- Schooling for children - Medical facility
o
Technical training.o
Salary should be increaseo
Company should provide some money and time to spend Socially.o
Company should have some tie-up with some good school of NCR for education of children.o
Company should arrange one trip in a year for enjoyment of employees.AREAS TO IMPROVING
o
Medical Facility should be available in the company area.o
Schooling facility for the employee’s children.o
Time to time Training should be provided by thecompany.
o
Compensation - Salary- Benefits