Question Answer Folio

(1)

1.

1. HoHow maw many sny steteps aps are thre therere e in thin the proe problblem sem sololvvining meg meththod asod as suggested by the QCFI.

suggested by the QCFI.

1

1)) TTwweellvvee

2

2 HoHow mw manany toy toolols has have bve beeeen ren recocommmmenendeded by td by the Qhe QCFCFI whI whicich arh aree in use while practising problem

in use while practising problem solving method?solving method?

2

2)) TTeenn

3

3.. NNaamme e tthhe e ttooool l tthhaat t hhaas s uusse e mmaanny y ttiimmees s wwhhiille e ssoollvviinng g a a pprroobblleemm.. 33)) BBrraaiinnssttoorrmmiinngg 4.

4. NaName me ththe toe tool uol usesed to d to enenabable ule undndererststanandiding ong of thf the pre prococesess / fs / floloww and locate a problem.

and locate a problem.

4

4)) FFlloow w ddiiaaggrraamm

5.

5. NaNamme e ththe e totool usol useed d to dito difffferereentntiaiate bete betwtweeeen n vvitital anal and d trtriviviaiall causes.

causes.

5

5)) PPaarreetto o cchhaarrtt

6

6.. NNaamme e tthhe e cchhaarrt t tthhaat t sshhoowws s tthhe e ppllaannnniinng g aaccttiivviittyy.. 6))6 MMiilleessttoonne e CChhaarrtt.. 7.

7. WhWhat iat is ths the ste step oep of the pf the proroblblem sem sololvvining meg meththod thod that is tat is to beo be carried out to find all the possible causes.

carried out to find all the possible causes.

7)

7) IdIdenentitifificacatition oon of cf cauauseses.s.

8.

8. WhWhat iat is ths the ste step oep of thf the pre proboblelem som solvlvining meg meththod tod to be fo be folollolowewedd immediately after the “Developing solutions”.

immediately after the “Developing solutions”.

8

8)) FFoorreesseeeeiinng g pprroobbaabbllee resistance

resistance 9.

9. NaNamme e ththe e didiagagraram m ththat repat repreresesentnts s grgrapaphihicacalllly y ththe e rerelalatitiononshshipip between two variables.

between two variables.

9)

9) ScScatatteter Dr Diaiagrgramam

10

10.. NaNamme e ththe e totool thaol that t cacan n be usbe used whied while elile elimmininatatining g ababnonormrmalal varia

variation in tion in proceprocess output ss output by distinguisby distinguishing variationhing variations s due todue to assignable causes from those due to chance

assignable causes from those due to chance causes.causes.

10

10)) CoContntrorol charl chartt

11.

11. In PDIn PDCA CCA Cycycle, wle, when P ihen P indindicatcates ‘Pes ‘Planlan’ D ind’ D indicaicates tes ‘Do‘Do’, w’, what dhat doo C and A indicate ? C and A indicate ? 1 111)) CCHHEECCK K aannd d AACCTT respectively respectively 1

122.. NNaamme e tthhe e ppaarrt t oof f tthhe e PPDDCCA A CCyycclle e iin n wwhhiicch h ““RReegguullaar r Implementation” step of problem solving method can

Implementation” step of problem solving method can be cited..be cited..

1

122)) AACCTT

1

133.. WWhhiicch h iis s a a ssttrraatteeggy y ffoor r ddeeffeecct t pprreevveennttiioonn?? 1133)) SSttaattiissttiiccaal l PPrroocceesss s CCoonnttrrooll.. 14.

14. WhaWhat art are the te the two Jwo Jourournalnals pubs publislished bhed by JUy JUSE wSE whichich bech becamame thee the household names as per Dr.J.M. Juran?

household names as per Dr.J.M. Juran?

14)

14) StaStatististictical al QuaQuality Contlity Controlrol and GEMBA to QC.

and GEMBA to QC. 15.

15. "Ev"Evoluolutiotionarnary proy progregress pss plus clus contontinuinuous ious impmprovrovemeement as a nt as a way way of of fun

functiction" on" knoknown awn ass m?m?

1

155)) QQuuaalliitty y MMaannaaggeemmeenntt Revolutionary progress. Revolutionary progress. 16

16.. FrFrom whom whicich h yeyear the moar the most crst crucuciaial l brbreaeaktkthrhrouough camgh came e in thein the Modern Quality Movement?

Modern Quality Movement?

16

16)) 19193131..

1

177.. WWhhaat t iis s tthhe e tthhiirrd d sstteep p oof f SSiix x SSiiggmma a mmeetthhood d oof f ssoollvviinng g pprroobblleemm?? 1177)) AAnnaallyyssee 18

18.. WhWho was to was the fihe firsrst to argt to argue thue that "Qat "Quaualility shty shouould be cold be consnsididerered ated at all stages of the process and not just within the manufacturing all stages of the process and not just within the manufacturing function".

function".

18)

18) Dr.Dr.A.VA.V. Feigen. Feigenbaubaum.m.

19.

19. WhiWhich ach are tre the phe probroblem lem solsolvinving teg technchniquiques tes that ahat are bere being uing used sed byby the system analysts, to ensure that all aspects involved in the the system analysts, to ensure that all aspects involved in the process are covered, while programming for the computer?

process are covered, while programming for the computer?

19)

19) FloFlow w DiaDiagragram.m.

20.

20. Who Who has has givgiven then the ste stateatemement thnt that "at "The aThe age oge of exf excescessivsive cae cautiutionon is over. One

is over. One who cannwho cannot ot ententer er the new the new age by age by crocrossssing theing the bridge, cannot be a top Manager" .

bridge, cannot be a top Manager" .

20)

20) Dr. Dr. K. IK. Ishishikawkawa.a.

21

21.. ThThe pare partitime stme stanandadardrds pubs publilishshed in USed in USA at the tiA at the time of II Wome of II Worlrldd War.

War.

21)

21) Z -Z -1 s1 stantandardards?ds?

22

22.. WhWhicich tyh type of grpe of grapaph is ush is used to sed to shohow the tw the trerend fond for the tor the totatal datl dataa and for each component of the total?

and for each component of the total?

22)

22) StratStratagraph agraph or or AreagAreagraph.raph.

2

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2

244.. AAs s DDrr. . DDeemmiinngg, , wwhhaat t iis s tthhe e hheeaarrt t oof f ttrraannssffoorrmmaattiioonn?? 2244)) IIt t iis s tthhe e rreelleeaasse e oof f iinnttrriinnssiicc motivation by creating joy, motivation by creating joy, pride, happiness.

pride, happiness. 25.

25. WhaWhat wat was ths the prie primarmary imy imporportantance gice given bven by Euy Europrope or Ue or USA dSA duriuringng implementation of Quality Circles, and which caused the declining implementation of Quality Circles, and which caused the declining journey in these countries?

journey in these countries?

2

255)) IImmppoorrttaanncce e ttoo organisational

organisational imp

improvrovemeement. nt. No No proproper per a

atttteennttiioon n ppaaiid d ttoo improvement of people: improvement of people: 26

26.. As peAs per Dr. J.r Dr. J.M. JuM. Juraran colln collecectition of infon of inforormamatition or genon or genereratatioion of n of information begins and ends with?

information begins and ends with?

26

26)) QuQuesestitionons.s. 2

277.. WWhhiicch h wwiilll l ddeessccrriibbe e tthhe e iinnhheerreennt t vvaarriiaattiioon n iin n tthhe e pprroocceessss?? 2277)) CCoonnttrrool l lliimmiittss.. 28.

28. As pAs per Der Dr. Jr. Jurauran's n's twetwelve slve stepteps mes methothod of sd of solvolving ping probroblemlem, wha, whatt is the twelve steps?

is the twelve steps?

28)

28) MonitMonitor or ContrControl ol systsystem.em. 29.

29. Who wWho was awas awardarded thed the Nate Nationional mal medaedal of Tel of Technchnoloology by gy by PrePresidsidentent Bush?

Bush?

29)

29) Dr. Dr. J.MJ.M. J. Jurauran.n. 30

30.. FoFor chrr chrononic proic probleblem, Drm, Dr. Jur. Juran sugan suggegeststeded. pro. proj ect by proj ect by projejectct method. What is the first step to follow in this approach?

method. What is the first step to follow in this approach?

30)

30) ProProof oof of the f the neeneed.d. 31.

31. WhiWhich ich is ths the fire first nst need eed of Mof Maslaslow'ow's thes theory ory of hiof hieraerarchrchy of hy of humumanan needs which will satisfied by joining

needs which will satisfied by joining QC activity?QC activity?

31

31)) SoSocicial Nal Neeeed.d.

32

32.. WhWho has gio has giveven the stn the statatememenent that that" As lot" As long as thng as therere is a e is a woworkrk place, QC Circle activities must be continued. They are not a final place, QC Circle activities must be continued. They are not a final for this particular movement" ?

for this particular movement" ?

32)

32) Dr. Dr. K. IK. Ishishikawkawa.a.

33

33.. WhWho o hahas s dedevevelolop p ththe e memeththodods s fofor r onon-l-linine e anand d ofoff-f-liline Quane Qualilityty Control?

Control?

33)

33) Dr. GDr. Genienichi Tachi Tagucguchi.hi. 34

34.. WhWhen dien did the Bod the Boarard of Dird of Direcectotors of JUrs of JUSE foSE formrmallally resy resololveved tod to cre

create ate the the DemDeming ing PriPrize ze in in comcommememormoratiation on of of Dr. Dr. DemDeminging's's contribution to the Japanese industries and for encouragement of contribution to the Japanese industries and for encouragement of Quality Control development in Japan?

Quality Control development in Japan?

34

34)) DeDec. c. 19195050..

35.

35. In whIn which ich conconcepcept cot commmmon econ econoonomimic objc objectective ive is to is to incincrearease gose goodod processes and outputs from a given amount resources input? processes and outputs from a given amount resources input?

35)

35) StatisStatistical tical ProcProcess Cess Controlontrol.. 36

36.. WhWhen Pigen Piggy Bacgy Backkining g is suis suggggesesteted d by the by the leleadader er dudurrining g QQCC meeting?

meeting?

3

366)) WWhheen n BBrraaiinnssttoorrmmiinngg seems to slow down. seems to slow down. 3

377.. WWhhaat t iis s tthhe e nnaamme e oof f tthhe e iinnaauugguurraal l iissssuue e oof f JJUUSSEE''s s jjoouurrnnaall?? 3377)) GGeemmbba a tto o QQCC.. 38.

38. In 195In 1950s, a0s, aftefter worr world wald war II, Str II, Statisatistictical Qual Qualitality Coy Contrntrol waol was taus taughtght to the Japanese by

to the Japanese by whom?whom?

38)

38) Dr. Dr. W. W. E. DE. Demiemingng

3

399.. IIn n wwhhiicch h yyeeaar r QQuuaalliitty y CCiirrcclle e wwaas s bboorrn n iin n JJaappaann?? 3399)) 11996622 4

400.. WWhho o iinnttrroodduucceed d QQuuaalliitty y cciirrccllees s iin n JJaappaann?? 4400)) DDrr. . KK. . IIsshhiissaawwaa 4

411.. WWhhiicch h oorrggaanniissaattiioon n ffiirrsst t iinnttrroodduucceed d QQuuaalliitty y cciirrccllees s iin n IInnddiiaa?? 4411)) BBHHEELL 4

422.. WWhheen n wwaas s QQCCFFI I eessttaabblliisshheedd?? 4422)) 11998822 43

43.. WhWhat at is is ththe e pphihilolossopophy hy of of QQuaualility ty CiCircrcle le as as peper r DrDr. . K. K. IsIshihikkawawa a ?? 4343)) SeSelf lf dedevvelelopopmmenent & t & mmututuauall development.

development. 4

444.. PPDDCCA A ccyycclle e iis s nnaammeed d aafftteer r wwhhoomm 4444)) DDrr. . WW. . EE. . DDeemmiinngg 4

455.. WWhho o cchhoooosse e tthhe e lleeaaddeer r oof f QQuuaalliitty y CCiirrcclleess?? 4545)) QQC C mmeemmbbeerrss 4

466.. WWhhaat t is this the e pprrimime e oobbjjeeccttiivve e oof f tthhe e QQC C iin n aatttteennddiinng g tthhee convention?

convention?

46)

46) To leTo learn farn from rom other other QualiQualityty Circles.

Circles. 47

47.. WhWhat is that is the name name of the che of the charart that that cart carriries ples planannining acng actitivivity wity withth time estimation?

time estimation?

47

47)) GaGantntt t ChCharart t or or MiMileslestotonene Chart.

Chart. 48.

48. How How mamany prny probloblems ems can can be tabe taken ken by a Qby a Qualuality City Circircle at le at a tima time foe for r solving?

solving?

48

48)) OnOne one onlyly..

49

49.. WhWhetetheher Qualr Qualitity Ciry Circlcle leade leader shoer shoululd be d be rorotatateted afted after fixer fixed timed time interval or fixed?

interval or fixed?

49

49)) ShShouould ld be be RoRotatateted d afafteter r Fixed time interval.

Fixed time interval. 5

500.. WWhheerre e wwaas s QQC C CiirrcC clle e bboorrnn?? 5500)) JJaappaann 5

511.. WWhho o ppiioonneeeerreed d tthhe e QQuuaalliitty y CCiirrcclle e iin n tthhe e wwoorrlldd?? 5511)) DDrr. . KK. . IIsshhiikkaawwaa..

52.

52. “Qu“Qualiality cty contontrol rol shoshould uld be pbe part art of Mof Manaanagemgement ent concontrotrol”, l”, Who Who saisaidd this?

this?

52)

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5

533.. WWhhaat t ttyyppe e oof f ttooool l iis s uusseed d ffoor r pprroobblleem m ssoollvviinng g mmaaiinnllyy?? 5533)) EElleemmeennttaarry y ssttaattiissttiiccaall system.

system. 5

544.. WWhheen n wwaas s rreevviisseed d ccoonncceeppt t oof f QQCCC C iinnttrroodduucceedd?? 5544)) 11999955 5

555.. WWhhaat t iis s tthhe e ffiirrsst t sstteep p tto o ssttaarrt t QQC C ffuunnccttiioonn.. 5555)) IIddeennttiiffyyiinng g oonnee’’s s oowwn n wwoorrkk related problems.

₉₃₎

_{Two, variable& attributes.}_{Two, variable& attributes.} 94

94.. YoYour frur frieiend has no nd has no kknonowwleledgdge e ababouout t yoyour ur plplanant t anand d ppowower er generation system. Which type of Flow Diagram will be useful to generation system. Which type of Flow Diagram will be useful to tell them about the

tell them about the process in the simplest way?process in the simplest way?

94)

94) High High level level Flow Flow DiagrDiagram.am. 9

955.. IIn n wwhhiicch h ddeeccaadde e ccaauusse e aannd d eeffffeecct t ddiiaaggrraam m wwaas s uusseed d ffiirrsst t ttiimmee?? 9955)) 11994400ss 9

966.. IIs s tthheerre e aanny y ttyyppe e oof f ccaauusse e aannd d eeffffeecct t ddiiaaggrraamm, , wwhheerree brainstorming is not required?

brainstorming is not required?

96

96)) ThTherere e is no sucis no such h tytype of pe of C & E Diagram.

C & E Diagram. 97

97.. YoYour cour colllleaeagugue wane wants to tats to take loke loan fran from thom the come compapanyny. . He isHe is requesting you to make flow diagram showing the steps in the requesting you to make flow diagram showing the steps in the process as it moves through various departments. Which type of process as it moves through various departments. Which type of flow diagram will be better for this purpose?

flow diagram will be better for this purpose?

97)

97) MatMatrix Flrix Flow Diow Diagragram.am.

98

98.. WhWhicich typh type of e of ththe chee check sck sheheetets is meas is meant to be plnt to be placaced in thed in thee drawing or sketch of the product so that location of defects that drawing or sketch of the product so that location of defects that can be identified and investigated?

can be identified and investigated?

98

98)) DeDefefectcts s LoLocacatition on ChChececkk Sheet.

Sheet.

9

999.. WWhhaat t iis s ffuulll l ffoorrm m oof f CCEEDDAACC?? 9999) C) Caauusse e AAnnd d EEffffeecctt Diagr

Diagram With am With AdditAddition of ion of Cards.

Cards. 100

100.. WheWhere wre we use ae use attrttribuibutes ttes type cype contontrol crol charhart ?t ?

₁₀₀₎

_W_We_{e m}_ma_ay_{y c}_co_ou_un_ntt defects in a product / To defects in a product / To c

cllaassssiiffy y tthhe e pprroodduucctt quality.

quality. 1

10011 WWhho o hhaas s ggiivveen n QQuuaalliitty y TTrriillooggyy?? 110011)) DDrr. . JJuurraann.. 1

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two variables. two variables. 103

103 WhaWhat does it does it indit indicatcate, If coe, If coeffefficiicient of cent of corrorrelaelatiotion of two van of two variariablebless is 0.8?

is 0.8?

1

10033)) TThheerre e iis ss sttrroonngg positive correlation .

positive correlation . 10

1044 ThThe Roue Round Rond Robibin metn methohod of Braid of Brain Storn Stormiming is alsng is also calo calleled byd by another name. Name the method.

another name. Name the method.

1

10044)) SSttrruuccttuurreedd method.

method.

105

105 WhiWhich tych type of Hispe of Histogtogram inram indicdicateates the mixs the mixturture of sevee of several prral proceocess,ss, conditions or output of several days mixed together in a lot? Give conditions or output of several days mixed together in a lot? Give the name only.

the name only.

1

10055)) PPllaatteeaau u TTyyppee

1

10066 WWhho o wwaas s ddeessccrriibbeed d aas s ““TThhe e mmaan n wwhho o ddiissccoovveerreed d qquuaalliittyy””?? 110066)) DDrr. . WW. . AA.. Shewhart

Shewhart 107

107 To honTo honour Drour Dr. Demi. Deming’ng’s conts contribributiution, the Jon, the Japaapanesnese estae establiblisheshed ind in 1957, the Deming prize to be given for two major categories. 1957, the Deming prize to be given for two major categories. What are those categories?

What are those categories?

107)

AA) ) TTo o aann iinnddiivviidduuaal l ffoor r a accccoommpplliisshhmmeennt t iinn statistical theory. statistical theory. B B) ) TTo o ccoommppaanniiees s ffoor r acco

accomplismplishment hment in in statisstatisticaltical application.

application. 1

10088 WWhho o bbrroouugghht t tthhe e ssttaattiissttiiccaal l qquuaalliitty y tto o IInnddiiaa?? 110088)) PPrrooff. . PPrraassaannttaa Chandra Mahalanobis. Chandra Mahalanobis. 1

10099.. WWhhaat t iis s tthhe e MMaattssuusshhiitta a CCoommppaannyy’’s s ssllooggaan n oof f lleeaarrnniinngg?? 110099)) LLeeaarrn n ffrroom m aallll,, le

leararn n frfrom om susupepervrvisisorors,s, le

leararn n frfrom om pepeerers, s, leleararnn fro

from m subsubordordinainatestes, , lealearnrn from society.

from society. 110

110.. GivGive the name the name of magae of magazinzine in whice in which Dr. Ishh Dr. Ishikaikawa wrowa wrote thate that thet the s

sttuuddy y ggrroouup p bbe e rreennaammeed d aas s ‘‘QQuuaalliitty y CCoonnttrrool l CCiirrcclleess’’?? 111100)) GGEEMMBBA A TTo o QQCC.. 111

111.. Who haWho has gives given the stan the statemtement “ We makent “ We make peope people befole before we mare we makeke the product”.

the product”.

1

11111)) MMrr. . MMaattssuusshhiittaa ((TThhe e pprroopprriieettoor r oof f Matsushita Corporation) Matsushita Corporation) 112.

112. Dr. IsDr. Ishikawhikawa divia divides stdes statistatistical mical methods ethods into thinto three caree categortegories oneies one is

is ElElememenentatary ry StStatatisistiticacal l MeMeththodod. . WhWhat at arare e ththe e ototheher r twtwoo categories.

categories.

ii)) IInntteerrmmeeddiiaattee Statistical Statistical 1

11122)) MMeetthhoodd..

iiii) ) AAddvvaanncceed d SSttaattiisstticicaall Method.

Method. 1

11133.. WWhhaat t iis s tthhe e ppuurrppoosse e oof f HHiissttooggrraamm?? 111133)) HHiissttooggrraam m iis s aa graphical representation of graphical representation of a

a frefrequequency ncy disdistritributbutionion wh

whicich h is is a a susummmamary ry of of var

variatiation ion in in a a proproducduct t or or process.

process. 11

114.4. As pAs per Mrer Mr. J.. J.P. GuP. Guililfoford whrd what arat are the fie the five kve key ey elelememenentsts concerning human ability to be

concerning human ability to be creative?creative?

1

11144)) FFlluueennccyy,, Fl

Flexexibibililitity, y, OrOrigigininalalitity,y, Awareness, Drive.

Awareness, Drive. 1

11155.. AAs s ppeer r MMc c GGrreeggoorr, , wwhhiicch h tthheeoorry y aapppplliiees s tto o QQuuaalliitty y CCiirrcclle e ccoonncceepptt?? 111155)) ““YY” ” TThheeoorryy 1

11166.. WWhhiicch h ddiisseeaasse e wwe e ccllaassssiiffy y iin n AABBCCDDEEG G CCaatteeggoorryy?? 111166)) HHeeppaattiittiiss 117

117.. WhiWhich comch companpany suppy supplied stlied steel for coneel for constrstructucting Howing Howrah Brirah Bridge indge in Calcutta?

Calcutta?

1

11177)) TTaatta a SStteeeell..

1

11188.. IIn n wwhhiicch h yyeeaar r tthhe e HHoowwrraah h HHaannggiinng g BBrriiddgge e wwaas s ooppeenneed d ffoor r ppuubblliicc?? 111188)) 19194433 119.

119. How mHow many Pany Prime Mrime Ministinisters oers of indepf independenendent India t India took ttook their bheir birth inirth in Pakistan?

Pakistan?

1

11199)) TThhrreeee

120

120.. Do you knDo you know the citow the city whery where 2 state cape 2 state capitaitals and unls and union terion territritoryory capital are functioning?

capital are functioning?

1

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1

12211.. WWhho o ccoommppiilleed d a a sseerriiees s oof f JJookke e BBooookkss?? 112211)) MMrr. . KKhhuusswwaanntt Singh.

Singh. 12

122.2. WhWhicich h neneigighbhbououriring ng ccouountntry ry dedeclclarared ed HHocockekey y as as NaNattioionnal al GGamame? e? 122)122) PaPakikisstatan.n. 123

123.. Do yoDo you knou know the naw the name of thme of the lady we lady who got Pho got Padmadmashashree Awree Awardard

ffrroom m PPrreessiiddeennt t oof f IInnddiia a aannd d aassssoocciiaatteed d wwiitth h QQCCFFII?? 112233)) MMss. . LLiillaa Poonawalla

Poonawalla 1

12244.. PPlleeaasse e wwrriitte e ffuulll l ffoorrm m oof f IISSII.. 112244)) IInnddiiaan n SSttaattiissttiiccaall Institute.

Institute. 125.

125. Do yDo you kou know now the the name name of of our our emeriemeritus tus PresPresident ident who who servserved ted thehe responsibility of Governor of Tamil Nadu?

responsibility of Governor of Tamil Nadu?

1

12255)) SShhrri i PP. . SS. . MMoohhaann Rao.

Rao. 1

12266.. WWhhaat t iis s tthhe e ffuulll l nnaamme e oof f QQCCFFII?? 112266)) QQuuaalliitty y CCiirrccllee Forum of India.

Forum of India. 1

12277.. WWhheen n wwaas s iit t eessttaabblliisshheedd?? 112277)) IIn n tthhe e yyeeaar r 11998822 1

12288.. HHoow w mmaanny y cchhaapptteerrs s ddooees s iit t hhaavve e tthhrroouugghhoouut t IInnddiiaa?? 112288)) 2200 1

12299.. NNaamme e tthhe e ccoonncceepptts s oon n wwhhiicch h QQCCFFI I hhaas s ggiivveen n ssppeecciiaal l ffooccuuss.. 112299)) FFiivvee--““SS””, , KKaaiizzeenn and Quality Circle.

and Quality Circle. 1

13300.. WWhho o iis s tthhe e pprreessiiddeennt t oof f QQCCFFII?? 113300)) DDrr. . RR. . CC.. Agarwal.

Agarwal. 131

131.. NamName the stae the stalwalwart in the firt in the field of Queld of Qualiality who wty who was desas descricribed asbed as “the man who discovered quality”.

“the man who discovered quality”.

1

13311)) DDrr. . WW. . AA.. Shewhart.

Shewhart. 132

132.. PDCPDCA cycA cycle is knowle is known as Demin as Deming Wheng Wheel. Oriel. Originginallally whosy whose ideae idea was it? was it? 1 13322)) DDrr. . WW. . AA.. Shewhart. Shewhart. 1

13333.. WWhhaat t aarre e tthhe e ttwwo o iimmppoorrttaannt t aassppeecctts s oof f QQuuaalliitty y CCiirrcclle e CCoonncceepptt?? 131333)) PPllaannnniinng g aanndd P

Prroobblleem m SSoollvviinngg Technique.

Technique. 13

134.4. “F“Fivive-e-SS” ” is is an an inintetegrgratated ed JJapapananesese e CoConcncepept t fofor r prpropoper er Housekeeping. It has five steps. What are

Housekeeping. It has five steps. What are those steps?those steps?

1

13344)) OOrrggaanniissiinngg,, n

neeaattnneessss, , cclleeaanniinngg,, st

stanandadardrdarardidisasatition on anandd discipline.

discipline. 135

135.. Why Why is tis the che conconcept ept namnamed ‘Fed ‘Fiveive-S’ -S’ ??

₁₃₅₎

_{Japanese in their}_{Japanese in their} language call the steps as language call the steps as SEI

SEIRI, RI, SEISEITONTON, , SEISEISOSO,, S

SEEIIKKEETTSSU U aanndd SHITSUKE. So the name SHITSUKE. So the name “Five-S” arrived by taking “Five-S” arrived by taking the

the firfirst st letletter ter ‘S’‘S’ _of_{of al}_alll these five activities.

these five activities. 136

136.. WheWhen ‘clean ‘cleaninning’ actg’ activiivity is callty is called as “SEIed as “SEISOSO” by the Japan” by the Japanese inese in their language, what is called by them for the activity “Discipline”? their language, what is called by them for the activity “Discipline”?

1

13366)) SSHHIITTSSUUKKEE

1

13377.. WWhho o iis s tthhe e ffaatthheer r oof f ““FFiivvee--SS” ” ccoonncceepptt?? 113377)) TTaakkaasshhi i OOssaaddaa 138

138.. WheWhen we are in a pln we are in a place wace whichich is verh is very neat ay neat and clend clean, we can, we cannannotot throw anything there even if our normal habit is not caring for throw anything there even if our normal habit is not caring for cleanliness. Why has our behaviour changes?

cleanliness. Why has our behaviour changes?

1

13388)) IIt t iis s bbeeccaauusse e tthhee condi

condition tion prevaprevalent lent therethere wil

will l makmake e our our behbehaviaviour our odd and we start following odd and we start following the standard set.

the standard set. 139

139.. NamName the step in Jae the step in Japanpanese lanese languaguage whige which meach means “Sons “Sortirting outng out between wanted and unwanted items in a place and removal of between wanted and unwanted items in a place and removal of the unwanted”

the unwanted”

1

13399)) SSEEIIRRII

14

140.0. “U“Use of Tase of Tag” is a metg” is a methohod of sortd of sortining. Whg. What do the reat do the red tag andd tag and yellow tag indicate?

yellow tag indicate?

1

14400)) RReed d ttaag g iinnddiiccaatteess fo

for r ununnenececessssarary y ititememss wh

while ile yeyellllow ow tatag g fofor r ththee iitteemms s tthhaat t aarree unnecessary.

unnecessary. 14

141.1. WhWhilile e ‘S‘SEIEIRIRI’ ’ hehelplps s us to us to dedecicide whade what t arare e ththe e ititemems needs neededed,.,. What does ’SEITON’ help?

What does ’SEITON’ help?

1

14411)) ‘‘SSEEIITTOONN’ ’ hheellppss u

us s tto o ddeecciidde e tthhe e wwaayy where the thing are to be where the thing are to be

(7)

placed so that our working placed so that our working becomes smooth.

becomes smooth. 142

142.. ‘DM‘DMAICAIC’ is a metho’ is a method for probd for problem solem solvilving . What dong . What does eaces each letteh letter r stand for?

stand for?

1

14422)) D D – D– Deeffiinnee, M, M--Me

Measasurure, e, A A –– Analyse,

Analyse, I I – – Impose, Impose, CC – Control

– Control 1

14433.. HHoow w ddo o QQuuaalliitty y CCiirrcclle e woworrkkss?? 114433)) MeMeeet t ppeerriiooddiiccaallllyy and regularly.

and regularly. 144

144.. QuaQuality is colity is confonformarmance to spence to specifcificaicatiotion, Fitnn, Fitness foess for use – whor use – who defined it this way.

defined it this way.

1

14444)) DDrr. . JJ. . MM. . JJuurraann

1

14455 WWhho o iis s tthhe e oorriiggiinnaattoor r oof f tthhe e ccoonncceeppt t oof f KKAAIIZZEENN?? 114455)) MMaassaaaakki i IImmaaii

1

14466.. WWhhaat t iis s tthhe e pprriinncciipplle e oon n wwhhiicch h KKaaiizzeen n iis s bbaasseedd?? 114466)) TThhe e pprriinncciipplle e oof f con

contintinuouuous s impimprovrovemeementnt in

in ordorder er to to proprogregress andss and adv

advancancemeement nt in in the the fiefieldld of life.

of life. 147

147.. In ordeIn order to r to crecreate envate enviroironmenment for contnt for continuinuous imous improprovemvement whoent who should have a greater role?

should have a greater role?

1

14477)) TToop p & & MMiiddddllee Management.

Management. 1

14488.. WWhhaat t ddooees s tthhe e wwoorrd d KKAAIIZZEEN N ssiiggnniiffyy?? 114488)) KAKAI I – – CChhaannggee Z

ZEN EN – – bebetttter er (c(chahangnge e ffor or better)

better) 1

14499.. HHoow w mmaanny y sstteepps s wwe e uusse e tto o ssoollvve e aanny y pprroobblleemm?? 114499)) TTwweellvvee 1

15500.. WWhhaat t iis s tthhe e ffiirrsst t sstteep p tto o ssoollvve e tthhe e pprroobblleemm?? 115500)) IIddeennttiiffiiccaattiioon n oof f problem

problem 151.

151. “Qual“Quality ity contrcontrol sol should hould be pbe part oart of Mf Managemanagement cent controlontrol”, ”, Who Who saidsaid this?

this?

1

15511)) DDrr. . JJ. . MM. . JJuurraann..

1

15522.. WWhhaat t ttyyppe e oof f ttooool l iis s uusseed d ffoor r pprroobblleem m ssoollvviinng g mmaaiinnllyy?? 115522)) EElleemmeennttaarryy statistical system. statistical system. 1

15533.. WWhheen n wwaas s rreevviisseed d ccoonncceeppt t oof f QQCCC C iinnttrroodduucceedd?? 115533)) 11999955 1

15544.. WWhhaat t ttyyppe e oof f ggrraapph h iis s PPaarreetto o DDiiaaggrraamm?? 115544)) CCoommppoouunndd graph.

graph. 1

15555.. WWhho o hhaas s mmaadde e ffoouur r sstteepps s oof f DDeemmiinng g WWhheeeel l iinntto o ssiix x sstteeppss?? 151555)) DDrr. . KK. . IIsshhiikkaawwaa.. 156.

156. ParetPareto Diagro Diagram is am is a tool ta tool to help io help in differn differentiatentiating proing problemsblems/caus/causeses into two major groups. What are they?

into two major groups. What are they?

1

15566)) VViittaal l ffeew w aanndd useful many

useful many 15

157.7. WhWhat is at is ththe e naname of me of totoolol/t/tecechnhniqique ue to to dedepipict a ct a prprococesess s inin graphical or pictorial way?

graphical or pictorial way?

1

15577)) FFlloow w DDiiaaggrraamm..

1

15588.. WWhhaat t iis s tthhe e qquuaalliitty y aas s ppeer r DDrr. . JJ. . MM. . JJuurraann?? 115588)) FFiittnneesss s ffoor r uussee.. 159

159.. As per ShAs per Shewhewhartart, the var, the variatiation in procion in process is duess is due to two cause to two causes.es. What are their names.

What are their names.

1

15599)) CChhaanncce e ccaauussee and Assignable Cause. and Assignable Cause. 1

16600.. WWhho o wwrrootte e tthhe e bbooook k ‘‘OOuut t oof f CCrriissiiss’’?? 116600)) DDrr. . DDeemmiimmgg.. 1

16611.. IIn n wwhhiicch h ddeeccaadde e ccaauusse e aannd d eeffffeecct t ddiiaaggrraam m wwaas s uusseed d ffiirrsst t ttiimmee?? 116611)) 11994400ss 1

16622.. IIs s tthheerre e aanny y ttyyppe e oof f ccaauusse e aannd d eeffffeecct t ddiiaaggrraamm, , wwhheerree brainstorming is not required?

brainstorming is not required?

1

16622)) TThheerre e iis s nno o ssuucchh ty

type pe of of C C & & EE Diagram.

Diagram. 1

16633.. WWhhaat t iis s ffuulll l ffoorrm m oof f CECEDDAACC?? 116633)) CCaauusse e AAnndd E

Effffeecct t DDiiaaggrraam m WWiitthh Addition of Cards.

Addition of Cards. 164.

164. MentiMention the on the 2 ste2 steps of ps of 12 st12 steps ueps under tnder the chhe check aeck activctivity ?ity ?

₁₆₄₎

_Foreseen_Foreseen pro

probabbable le resresististancance e andand Trial implementation. Trial implementation. 1

(8)

a

annootthheer r nnaammee. . NNaamme e tthhe e mmeetthhoodd.. mmeetthhoodd..

166.

166. Which Which type otype of Histf Histogram ogram indicaindicates thtes the mixte mixture of sure of severeveral procal process,ess, conditions or output of several days mixed together in a lot? Give conditions or output of several days mixed together in a lot? Give the name only.

the name only.

1

16666)) PPllaatteeaau u TTyyppee

1

16677.. WWhho o bbrroouugghht t tthhe e ssttaattiissttiiccaal l qquuaalliitty y tto o IInnddiiaa?? 116677)) PPrrooff. . PPrraassaannttaa Chandra Mahalanobis. Chandra Mahalanobis. 1

16688.. WWhhaat t iis s tthhe e ppuurrppoosse e oof f HHiissttooggrraamm?? 116688)) HHiissttooggrraam m iis s aa graphical representation of graphical representation of a

a frefrequequency ncy disdistritributbutionion wh

whicich h is is a a susummmamary ry of of var

variatiation ion in in a a proproducduct t or or process.

process. 169.

169. Do yDo you kou know now what what indicindicates ates in thin the e centrcentral lial line of ne of contrcontrol chol chart?art?

₁₆₉₎

_T_Ta_arrg_ge_et_t _o_or_r standard or mean value in standard or mean value in a process control.

a process control. 170

170.. Do yoDo you knou know the naw the name of thme of the lady we lady who got Pho got Padmadmashashree Awree Awardard

ffrroom m PPrreessiiddeennt t oof f IInnddiia a aannd d aassssoocciiaatteed d wwiitth h QQCCFFII?? 117700)) MMss. . LLiillaa Poonawalla

Poonawalla 171.

171. Do yDo you kou know now the the name name of of our our emeriemeritus tus PresPresident ident who who servserved ted thehe responsibility of Governor of Tamil Nadu?

responsibility of Governor of Tamil Nadu?

1

17711)) SShhrri i PP. . SS.. Rammohan Rao.

Rammohan Rao. 1

17722.. WWhho o iis s tthhe e ffaatthheer r oof f ““FFiivvee--SS” ” ccoonncceepptt?? 117722)) TTaakkaasshhi i OOssaaddaa 1

17733.. HHoow w mmaanny y sstteepps s wwe e uusse e tto o ssoollvve e aanny y pprroobblleemm?? 117733)) TTwweellvvee 1

17744.. IIn n wwhhiicch h ttooool l wwe e uusse e uuppppeerr/ / cceennttrraal al annd d lloowweer lr liinne e ?? 171744)) CCoonnttrrool l cchhaarrtt 1

17755.. NNaamme e tthhe e ttyyppees s oof f fflloow w ddiiaaggrraamm.. 117755)) HHiiggh h lleevveell, , MMaattrriixx,, Detail

Detail GUIDELINES FOR KNOWLEDGE EVALUATION

GUIDELINES FOR KNOWLEDGE EVALUATION Question-Answer bank for the Quality Circle knowledge evaluation at

Question-Answer bank for the Quality Circle knowledge evaluation at the time of the the time of the case study presentationcase study presentation 17

176. 6. To To mamake ke CaCaususe ae and nd EfEffefect ct DiDiagagraram m whwhicich mh metethohod wd we ue usesed ?d ? 176. 176. BrBraiainsnstotormrmining.g. 177.

177. (In case QC has us(In case QC has used flow diagram),which type or ed flow diagram),which type or diagram youdiagram you have used ?

have used ?

177.

177. 2.QC2.QCS must haS must have knowve knowledge of Hiledge of High Level Flgh Level Flowow Diagram, Matrix flow Diagram and Detailed Flow Diagram Diagram, Matrix flow Diagram and Detailed Flow Diagram to use flow Diagram and

to use flow Diagram and answer as per actual use.answer as per actual use. 17

178. 8. On On whwhat at ststepeps s in in prproboblelem m sosolvlvining g yoyou u hahave ve cocondnducuctetedd brainstorming session?

brainstorming session?

178

178. . All staAll stagesges, becau, because idea generse idea generatiation is on is reqrequiruireded essential in every stage.

essential in every stage. 1

17799. H. Hoow w hhaavve e yyoou u ccoolllleecctteed d ddaatta a aannaallyyssiis s ?? 117799. . IIf f ddaatta a iis s ccoolllleecctteed sd saay y yyeess. . ((QQCCS S sshhoouulld d mmaakke e iit t aa pract

practice to carry out ice to carry out data based exerdata based exercise whicise while solvingle solving each and every problem).

each and every problem). 180.

180. Have you used straHave you used stratificatification anywtion anywhere in your projecthere in your project? If yes,? If yes, where ?

where ?

180.

180. Yes, in Yes, in Pareto, Diagram Pareto, Diagram of Piechart.of Piechart. 18

1811. . WhWhicich h tytype pe of of CaCauuse se anand d EfEffefecct t DDiaiagrgram am hahavve e usused ed ?? 18181. 1. JJududge ge wwanants ts to to kknonow ww whehethther er ththe Qe QC iC is as awwarare oe of 3f 3 typ

types es of of CED (CauCED (Cause & se & EffEffect Diagrect Diagrams ). ams ). HerHere e thetheyy sh

shouould ld gigive the ve the cocorrrrecect t naname of me of didiagagraram m ouout t of of a a )) Di

Dispsperersision on AnAnalalysysis is TyType pe b) b) PrPrododucuctition on PrPrococesesss Classification Ty

Classification Type pe c) Cause Enumc) Cause Enumeration Type .eration Type . 1

18822. W. Whhaat t aarre e tthhe e oobbjjeeccttiivvees s uussiinng g tthhe e FFlloow w DDiiaaggrraam m ?? 118822..

a) To know sequence of

a) To know sequence of activities in any process or work.activities in any process or work. b) To identify non value adding activities

b) To identify non value adding activities c)

c) To piTo pinpnpoioint whnt wherere proe problblem liem lies in thes in the ente entiriree process.

process. d)

d) To knTo know how mow how manany acty activivititieies are reqs are requiuirered tod to be carried out.

be carried out. e)

e) To kTo know now whewhethether thr the ree resposponsinsibilibilitieties cs can ban be she shareared.d. 1

18833. . WWhho o iis s eexxppeecctteed d tto o ppaarrttiicciippaatte e iin n BBrraaiinnssttoorrmmiinng g ?? 181833. . EEvveerry my meemmbbeerr, L, Leeaaddeerr, D, Dyy, L, Leeaaddeer ir is s eexxppeecctteed td too participate in every Brainstorming

(9)

184.

184. Why shouWhy should Quality Cirld Quality Circle membcle members colleers collect data in problemct data in problem Solving process ?

Solving process ?

184.

184. QC memQC members should cbers should collect Dataollect Data a)

a) To kTo knonow cw conondidititionons bes befofore Qre QCC b)

b) To kTo know wnow wherhere and we and what chat corrorrectective aive actiction ison is needed

needed c)

c) To crTo cross oss checcheck gap k gap betwebetween Juen Judgemedgement and nt and realitrealityy d)

d) To knTo know the iow the impacmpact of cot of correcrrective ative actions ctions taken taken by QCby QC 1

18855. 10. 10. . DDo o yyoou u uusse e tthhe e ssttrraattiifficicaattiioon n aat t HHoomme e ? ? WWhheerre e ?? 118855. . YYeess, we do us, we do use ste strraattiiffiiccaattiioon at hon at homme whe wheen wen we spend our salary under various heads.

spend our salary under various heads.

186.

186. When haWhen have you mve you made Mileade Milestone Cstone Chart, whart, what is the ushat is the use of thise of this chart?

chart?

186.

186. MilesMilestone Chartone Chart is made on selectiot is made on selection of a n of a problproblemem while defining the problem selected, to plan manage time while defining the problem selected, to plan manage time of problem solving process.

of problem solving process. 187.

187. What benefits have you got in yWhat benefits have you got in your life by adopting QC? Wour life by adopting QC? We gote got many benefits by adopting QC such as

many benefits by adopting QC such as

187

187. . 1) We lear1) We learnt that for evnt that for every prery probloblem, them, there areere are number of causes, which are to be identified to develop number of causes, which are to be identified to develop solution.

solution.

2) We do not get upset when a problem is experienced, 2) We do not get upset when a problem is experienced, but we feel enthused to solve.

but we feel enthused to solve. 3)

3) QC QC memembmberershship ip hahas s enenhahancnced ed ouour r sisincncererity ity anandd enthusiasm.

enthusiasm.

4) We have developed attitude of problem prevention 4) We have developed attitude of problem prevention 5) Our public speaking skills are improved.

5) Our public speaking skills are improved. (QCs may give anyone or two benefits while

(QCs may give anyone or two benefits while answering)answering) 1

18888. . HHoow w yyoou u hhaavve e sseet t tthhe e ttaarrggeet t ((iif f ttaarrggeet t iis s sseett))?? 118888. . TTaarrggeet t iis s sseet t oon n tthhe e bbaassiis s oof f ppaasst t ddaatta a aannd d eessttiimmaatteedd potentiality of improving upon the past data.

potentiality of improving upon the past data. 189

189. . Who has made all Who has made all thethese transe transpasparenrenciecies (If s (If prepresensented byted by transparency)? or slides?

transparency)? or slides?

189.

189. Most of us are Most of us are able to make slidesable to make slides, however major , however major responsibility has been taken by Mr (write actual

responsibility has been taken by Mr (write actual name)name) 190. How much time have you taken to make this model (If model is

190. How much time have you taken to make this model (If model is presented in Oral & Visual

presented in Oral & Visual Presentation)?Presentation)?

190.

190. We have takWe have taken days in maen days in making thiking this model, bus model, but wet we hav

have e chochosen to sen to do do it after workiit after working ng houhours to rs to keekeep p upup productivity of our day to

productivity of our day to day work.day work.

1

19911. . WWhhaat t ddo o yyoou u mmeeaan n bby y ttaannggiibblle e ggaaiinnss?? 119911. T. Taannggiibblle e ggaaiinns s mmeeaanns s QQuuaannttiiffiiaabblle e ggaaiinnss 19

192. Na2. Namme e lalasst t fofour ur prprojojecects ts whwhicich h yyouour r ccirirccle le hahas s ssololvveded?? 19192. 2. QQCs mCs may gay givive tie titltles oes of thf theieir lar last pst prrojojeectcts ms majajor oor or r minor will do.

minor will do. 1

19933. H o. H ow w mmuucch h ttiimme e tthhiis s pprroojjeecct t hhaas s ttaakkeen n tto o ssoollvvee?? 191933. . TThhiis ps prroojjeecct ht haas s ttaakkeen mn moonntthhs s ((QQC C sshhoouulld kd keeeep ip inn view starting and ending date of project, while answering view starting and ending date of project, while answering because Judge wants to see whether your reply tallys with because Judge wants to see whether your reply tallys with dates given by you).

dates given by you). 194.

194. When When have have your your Quality Quality Circle Circle members members taken taken this this problem? problem? 194. 194. While While answering answering give give date date of of starting starting of of your your project.project. 1

19955. T. Thhiis s pprroobblleem m bbeelloonnggs s tto o wwhhiicch h ccaatteeggoorryy?? 119955. . TThhiis ps prroobblleem bm beelloonnggs ts to A o A ccaatteeggoorry , y , wwhhiicch ih is is inn pur

purvieview w of of QuaQualitlity y CirCircle cle memmemberbers. s. (If (If youyour r proprobleblemm belongs to B, answer so ).

belongs to B, answer so ). 1

19966. W h. W haat t hheellp p aarre e yyoou u ggeettttiinng g ffrroom m ffaacciilliittaattoorr?? 119966. . OOuur r ffaacciilliittaattoor r hheellpps s aa) ) IIn n ddiirreeccttiinng g uus s tto o tthhe e ssoouurrccee of data

of data

b) He tells us where we need to take a corrective action. b) He tells us where we need to take a corrective action. c) He helps us in getting the facilities where management c) He helps us in getting the facilities where management sanction is essential

sanction is essential

d) He checks our case study and enlightens us on scope d) He checks our case study and enlightens us on scope for improvement e) He gets the rehearsals of our case for improvement e) He gets the rehearsals of our case study done.

study done. (Q

(QCs Cs shshouould ld gigive ve ananswswerers s frfrom om ththe e ababovove e popoinintsts depending upon time available).

depending upon time available). 1

19977. . WWhhaat t wwaas s yyoouur r rroolle e iin n tthhiis s pprroojjeecctt''?? 191977. . MMy ry roolle ie in tn thhiis ps prroojjeecct wt waas ds daatta ca coolllleeccttiioonn, o, or r preparing case study or writing minutes and follow up. preparing case study or writing minutes and follow up. (Answers should be given out of above or any additional (Answers should be given out of above or any additional activity the member does),

(10)

1

19988. H. Hoow w yyoou u hhaavve e ffoouunnd d oouut t rroooot t ccaauusseess?? 119988. . WWe e hhaavve e ffoouunnd d oouut t rroooot t ccaauusseess, , aafftteer r vvaalliiddaattiioonn, , bbyy using Five whys or why-why technique.(QCs should know using Five whys or why-why technique.(QCs should know th

that at FiFiveve-w-whyhys s & & whwhy y arare e ththe e nanamemes s of of ththe e sasameme technique) because some Judge might ask what is the technique) because some Judge might ask what is the difference between Five-whys and

difference between Five-whys and why-why techniquewhy-why technique 19

199. What 9. What arare e vivitatal l fefew w anand d ususefeful ul mamany ny in in yoyour ur PaParereto to didiagagraram?m? 19199. 9. AnAnswswer er wiwill ll didiffffer er frfrom casom case e to to cacase basise basis. s. QCQC should give 80% of Pareto as vital points and 20% as should give 80% of Pareto as vital points and 20% as useful many.

useful many. 2

20000. . WWhhaat t aarre e tthhe e nnaammees s oof f CCaauussees s & & EEffffeecct t DDiiaaggrraammss?? 220000. . NNaammees os of tf thhrreee te tyyppees os of Cf Caauusse & Ee & Effffeecct Dt Diaiaggrraammss are

are

1) Dispersion Analysis type 1) Dispersion Analysis type

2) Production Process : Classification Type 2) Production Process : Classification Type 3) Cause Enumeration Type

3) Cause Enumeration Type 201.

201. In Pareto diagramIn Pareto diagram, which side of Y-axis (left / right) repres, which side of Y-axis (left / right) representsents percentages? What is it called?

percentages? What is it called?

201.

201. In Pareto DiagIn Pareto Diagram, right sidram, right side of Y e of Y -axis re-axis represepresentsnts percentage. This axis is called 2Y

percentage. This axis is called 2Y -2Y -axis.-2Y -axis. 201.

201. How many cauHow many causes / sub causes to be shown in cause & Effecses / sub causes to be shown in cause & Effectt diagram?

diagram?

201.

201. As rAs regards egards numbnumber of er of causcauses es and sand sub cub causeauses,s, there cannot be any rule or standard because the number there cannot be any rule or standard because the number may vary from project to project.

may vary from project to project.

202

202. . . . Out of old seveOut of old seven Probln Problem Solvem Solving Tooling Tools which toos which tool is l is notnot database.

database.

202. Brainstorn1ing. 202. Brainstorn1ing. 2

20033. . WWhhaat t ttyyppe e oof f ggrraapph h yyoou u hhaavve e uusseed d iin n yyoouur r pprroojjeecctt?? 220033. . TThhe e aannsswweer r mmaay y vvaarry y ffrroom m QQC C tto o QQCC

(QC may answer the name of graph they have used) Line (QC may answer the name of graph they have used) Line graph, Bar graph, Compound graph (if Pareto used) graph, Bar graph, Compound graph (if Pareto used) Pie-chart etc can be common answers

chart etc can be common answers

20

204. 4. WhWhicich th tooools ls anand td tecechnhniqiqueues ys you ou hahave ve usused ed in in yoyour ur prprojojecect?t? 20204. 4. HeHerere, th, the me mosost cot commmmononly uly usesed ted techchniniquques aes are Fre Floloww Diagram, Brainstorming, Data collection, Graphs, Pareto Diagram, Brainstorming, Data collection, Graphs, Pareto Diagram, Stratification, Cause & Effect Diagram, however Diagram, Stratification, Cause & Effect Diagram, however the (QC should answer as per

the (QC should answer as per their use).their use). 2

20055. . HHoow w mmuucch h ttiimmee, , tthhe e ttrriiaal l iimmpplleemmeennttaattiioon n hhaas s ttaakkeenn?? 220055. . TThhe tre triiaal iml impplleemmeennttaattiioon han has tas takkeen dan dayys or ss or shhiiffttss (QC should ensure that their answer tallys with .the data (QC should ensure that their answer tallys with .the data of Trial implementation).

of Trial implementation). 206.

206. DurinDuring developg development of solument of solution, what othtion, what other ideas camer ideas came bute but failed?

failed?

206.

206. The answer will differ from cThe answer will differ from case study to casase study to case study.e study. QCs should failed ideas or solution in their action

QCs should failed ideas or solution in their action plan andplan and highlight FAILED with Red colour. The QC member can highlight FAILED with Red colour. The QC member can show in the event of a question about failed ideas.

show in the event of a question about failed ideas. 207

207. . WhaWhat pret precaucautiotions yons you are taku are taking to ming to mainaintaitain the stan the status otus of f project?

project?

207.

207. We are using MWe are using Milestone chart and we ilestone chart and we display in our display in our work place on notice board. This display reminds us to work place on notice board. This display reminds us to attend activities as per planning.

attend activities as per planning. 2

20088. . WWhhy y aarre e yyoou u aatttteennddiinng g tthhiis s ccoonnvveennttiioonn?? 220088. . WWe e aarre e aatttteennddiinng g tthhiis s ccoonnvveennttiioon n tto o lleeaarrn n ffrroom m ootthheer r Quality Circles, to know our weak areas and how we can Quality Circles, to know our weak areas and how we can improve our performance.

improve our performance. 209

209. . How many How many cascase e stustudy dy prepresensentattationions s you have you have seeseen n in in thithiss convention?

convention?

209.

209. Give the numGive the number of case stuber of case study presedy presentationtations youns you have seen in the convention you are attending.

have seen in the convention you are attending. 2

21100. Wh. Whaat t bbeenneeffiit t yyoou u hhaavve e ggoot t bby y ssoollvviinng g tthhis is pprroobblleemm?? 221100. . WWe hae havve goe got tat tannggiibblle ane and ind inttaannggibiblle bee benneeffitits bys by solving this problem, which are as per our slide No … solving this problem, which are as per our slide No … and……

and…… 2

21111. . WWhhaat t iis s tthhe e oobbjjeeccttiivve e oof f sseelleeccttiinng g tthhiis s pprroobblleemm?? 221111. . TThhe oe obbjjeeccttiivve oe of sf seelleeccttiinng tg thhiis s pprroobblleem im is cs cllaarriiffiieed id inn our study under the title WHY

our study under the title WHY DIDDID _{WE SELECT THIS}_{WE SELECT THIS} PROBLEM? (QC member should, quickly, show that slide PROBLEM? (QC member should, quickly, show that slide from slide sorter).

from slide sorter). 21

212. 2. CaCan n we we ususe e PaParereto to DiDiagagraram m fofor r seselelectctioion n of of prproboblelem? m? HoHow?w? 21212. 2. YeYes we cas we can use Pan use Parereto Dito Diagagraram for sm for seleelectctioion of n of problem by categorising and interpreting data relevant to problem by categorising and interpreting data relevant to problems into descending order

(11)

21

213. 3. WhWhy y yoyour ur cocommpapany ny hahas s seselelectcted ed yoyour ur cacase se ststududy y fofor r presentation in-convention?

presentation in-convention?

213

213. . Our coOur compampany has selny has selectected our cased our case study for e study for presentation in this convention because we have chosen presentation in this convention because we have chosen a chronic problem persisting for many years. Our team a chronic problem persisting for many years. Our team has carried out excellent data, based study which di

has carried out excellent data, based study which di splayssplays high level of team work and excellent use of techniques high level of team work and excellent use of techniques with very impressive colourful slides all resulting into a with very impressive colourful slides all resulting into a series of tangible and intangible benefits. Moreover we series of tangible and intangible benefits. Moreover we had won award at the inhouse competition held in our had won award at the inhouse competition held in our company.

company. 214.

214. What What is tis the behe benefit nefit you you persopersonally nally got bgot by joy joining ining QualitQuality Cy Circleircles?s? 214. 214. By By joininjoining a g a QualiQuality Cty Circle ircle --1)

1) I I hahave leave learnrnt t to geto get t alalonong g wiwith peth peopoplele, , whwhicich h mmyy family members appreciate.

family members appreciate. 2)

2) I am coI am convinvincenced thad that eact each and evh and every eery emplmployeoyee muse mustt voluntarily take up responsibility of doing every work of voluntarily take up responsibility of doing every work of total quality, which helps even at Home.

total quality, which helps even at Home.

3) I have developed consciousness in using better quality 3) I have developed consciousness in using better quality of language while communicating with all.

of language while communicating with all.

4) 1 have learnt to control my motions and I keep cool. 4) 1 have learnt to control my motions and I keep cool. 2

21155. W. Whhy y tthhiis s nnaamme e iis s cchhoosseen n tto o yyoouur r QQCC?? 221155. . TThhe e aannsswweer r tto o tthhiis s qquueessttiioon n wwiilll l vvaarry y ffrroom m QQC C tto o QQCC hence QCs should discuss in advance why they have hence QCs should discuss in advance why they have chosen this name of QC. Ideally, QCs should carry out chosen this name of QC. Ideally, QCs should carry out this exercise while naming their QCs under the Title. this exercise while naming their QCs under the Title. "Why"Why this name is chosen for our

this name is chosen for our QC?"QC?" 216. To the leader: Since when are you leadership of your QC? Is

216. To the leader: Since when are you leadership of your QC? Is leader rotates in QC?

leader rotates in QC?

216.

216. The leader shoThe leader should give date of this leaduld give date of this leadershiership andp and inform the evaluator that he is the fourth (or whatever inform the evaluator that he is the fourth (or whatever num

numberber) ) lealeader der of of his QC his QC becbecausause e lealeaderdershiship p is is ververyy much Rotateable.

much Rotateable. 217. When your QC meet day and time? Are you satisfied with .this

217. When your QC meet day and time? Are you satisfied with .this Periodicity & Time?

Periodicity & Time?

217.

217. AnswAnswer to this Queer to this Question wilstion will vary from Ql vary from QC to QC.C to QC. Day and Time of weekly meeting (if weekly otherwise Day and Time of weekly meeting (if weekly otherwise fo

fortrtnignighthtlyly) ) shshouould ld be be ininfoformrmeded. . YoYou u mamay y sasay y YeYes s if if satisfied with the periodicity and

satisfied with the periodicity and time.time. 21

218. 8. WhWhat at is is ththe e memeananining g of of vovoluluntntararilily y & & auautotononomomous us in in QCQC?? 21218. 8. ThThe mee meananining of Vog of Voluluntntarary mey meanans ths that pat peoeoplple woe workrk acco

according to rding to their own their own wish and wish and AutonAutonomous means theomous means the power or right of

power or right of self government.self government.

219. Is it necessary that company should have Quality Improvement 219. Is it necessary that company should have Quality Improvement teams for Executives along with QC ?

teams for Executives along with QC ?

219.

219. Yes, it is necessYes, it is necessary to hove Qualitary to hove Quality improvy improvemenementt team, (QITS) for executives along with QCs because the team, (QITS) for executives along with QCs because the pro

probleblems ms uncuncle' le' preprevieview w of of manmanageagemenment t can can alsalso o bebe sol

solved ved by by QITQITS S ThiThis s wilwill l accacceleeleratrate e spespeed ed of of proprobleblemm solving and enthuse QC members.

solving and enthuse QC members. 22

220. 0. Do Do yoyou tu thihink nk QuQualalitity y CiCircrcle le cacan n be be prpracactiticeced ad at t HoHome me ?? 22220. 0. YeYes, s, I I do do ththinink k ththat at QC QC cacan n be be prpracactiticeced d at at HoHomeme.. 22

2211. . Do Do yyou ou papartrticicipipatate e in in QQC C ququiz iz LeLeadader er FoForurumm? ? WhWhy y ?? 22221. 1. YeYes s I I papartrticicipipatate e boboth th in in QQC C QuQuiz iz anand d LeLeadaderers s foforurumm because QC Quiz enhances my knowledge due to regular because QC Quiz enhances my knowledge due to regular re

readadining g of of QC QC liliteteraratuture re anand d trtraiainining ng mamateteririalals s anandd participation in leaders forum make me conscious about participation in leaders forum make me conscious about my role as leader to

my role as leader to make it performance oriented.make it performance oriented. 222.

222. Apart Apart from from manumanufactufacturing ring indusindustry, try, wherwhere else else QC e QC is pris practicacticed?ed? 222. 222. Apart Apart from from manufmanufactuacturing inring industrdustries, ies, QC iQC is pras practiccticeded in

in HoHospspititalals, s, HoHotetelsls, , BaBanknks, s, SoSocicial al OrOrgaganinisasatiotionsns,, Schools, Rural areas, police Department etc.

Schools, Rural areas, police Department etc. 2

22233. N. Naamme e ssoomme e QQuuaalliitty y gguurruuss, , yyoou u kknnooww?? 222233. . DDr r WW..EE. . DDeemmiinngg, , DDr r JJM M JJuurraann, , DDrr. . DDrr. . KK. . IIsshhiikkaawwaa etc.

etc. 2

22244. . WWhhaat t iis s CCWWQQC C oor r TTQQMM?? 222244. C. CWWQQC C iis s CCoommppaanny y WWiidde e QQuuaalliitty y CCoonnttrrool l aannd d TTQQMM is Total Quality Management.

is Total Quality Management. 2

22255. D. Do o yyoou u kknnoow w nneew w ddeeffiinniittiioon n oof f QQCC?? 222255. . YYeess, , I I kknnoow w nneew w ddeeffiinniittiioon n oof f QQuuaalliitty y CCiirrcclle e bbrroouugghhtt out by JUSE in 1995 after 33 years of experience.

out by JUSE in 1995 after 33 years of experience. (QC members should learn the new (Revised) d e t

(QC members should learn the new (Revised) d e t askingasking you to describe, you will be able to respond confidently). you to describe, you will be able to respond confidently). 22

226. 6. WhWhat at tytype pe of of mmototivivatatioion n yyou ou fefeel el is is rereququirired ed fofor r QCQC?? 226. 226. I fI feeeel Ql Quaualility ty CCirirccle le sshohoululd fd frreqequeuentntly ly geget tt traraininining og onn var

variouious s aspaspectects s of of QC QC and and oppopportortuniunity ty to to attattend end stastatete le

levevel, l, NaNatitiononal al anand d InInteternrnatatioionanal l coconvnvenentitionons s fofor r motivation.

Question Answer Folio

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