your needs, our solutions

(1)

good to know you

your

needs,

our

solutions

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Rodrigo Martín

CEO of Randstad España

Kind regards, On the following pages we aim to illustrate this

approach, which is based on constant adaptation to a changing environment, but always with a solid foundation made up of the roots that drive, motivate and help us grow. These roots are represented by the search for your professional success and that of your organisation.

In order to achieve this, our working method combines a deep interest in getting to know you, your company and your sector, a desire to provide you with a service to help you achieve your objectives and a strategic approach to building trust-based relationships; in other words, lasting relationships.

All this is evidenced by a wide range of solutions which can be adapted to any period, need or challenge that you may have to face in the people management field.

Always aiming to achieve the best efficiency, adaptability, flexibility, cost saving and impact for you and your company: that is the service we strive to provide.

from people

to people

00

Dear friend,

The world of human resources has undergone significant changes in recent years, making it increasingly complex.

As an innovative organisation concerned with the success of its clients, Randstad is constantly adapting to these changes, the origins of which lie in such diverse aspects as technology, legislative development, changes in demand, organisations’ increasing need for speed, flexibility and cost control, as well as many others.

Our philosophy means that we have to consider all these changes from your viewpoint as a client so that we can continuously develop our range of services to meet all your HR needs.

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your needs,

our solutions

At Randstad we are constantly working to better identify your needs and those of your company so that we can offer you the best solutions. Our commitment: the highest quality service, 365 days a year, and the guarantee that you will always have the best professionals for your company.

Our mission: shaping the world of work, which we achieve by making it possible for more than 16,000 people in our country and over 500,000 people throughout the world to have a job every day.

would you like to see the animated version?

outsourcing

need to icrease your company´s productivity?

need occasional back-up?

temporary work

01

inhouse services

your needs are the root

of everything we do

need increased flexibility and

productivity in your staff?

02

recruitment - professionals

looking for the best talent to join your staff?

03

technologies looking for an IT expert?

04

HR consultancy want to optimise all your HR processes?

06

05

training

need to increase your workers´ employability?

07

outplacement need to restructure your staff?

08

Randstad Foundation need support in CSR or compliance with the LISMI (Social Integration of the Disabled Act)?

09

Randstad Direct need innovative solutions?

10

global solutions

11

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need

occasional back-up?

temporary work

Effectively meeting companies’ temporary

employment needs requires in-depth and personalised identification of what they are like and what they need.

Every need and profile is different, because each company is also different. A profile is much more than just a set of academic and professional features. Your consultants at Randstad have a close relationship with all their candidates. They can therefore quickly and accurately identify people who will not only perform their duties reliably but will also be a perfect fit for the company philosophy.

At Randstad we are able to see what others cannot, which enables us to offer you candidates who are unique, just like your needs.

Your Randstad consultants will therefore always provide you with the best response. Because they listen to you and understand you; they know what you need and how to offer it to you when you need it: everything from all aspects of recruitment to making temporary staff available to your company. Randstad is organised into specialties areas which guarantee that clients will have access to extensive knowledge of the sectors in which we operate:

• Airport • Food • Transport • Contact centres • Finance

• Hostels and catering

• Logistics

• Promotions and shops • Ports

• Chemicals and pharmaceuticals

we are different

because we adapt to you

Monitoring reports on our activity Candidate evaluation reports Real-time process information Single point of contact Bespoke billing Motivated workers

01

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our advantages,

your benefits

Excellent administrative performance. Increase in productivity. Shoter job adaptation period. Decrease in turnover and absenteeism. Cost saving programme. Bespoke processes. Speed of supply and highest coverage level. Dedicated project team: Process Manager

need increased flexibolity and

productivity in your staff?

Flexibility and productivity are two of the characteristics most often requested by companies in order to meet the challenges posed by an increasingly complex and demanding world.

For companies flexibility means the ability to adapt quickly to market changes, increasing competitiveness, improving productivity, quality and cost saving.

Variable workloads, the difficulty of predicting staff requirements and the need to relieve internal teams of work requires a sound, reliable and secure process to manage flexibility and ensure that optimum cost savings are achieved for companies.

Through its in-house solution, Randstad is able to meet all of these needs by means of a unique process which guarantees exclusive work processes for each client: • Dedicated project team (including the Process Manager, a unique position in the sector). • Exclusive pool of workers defined according to your needs.

• Guaranteed cost saving plan.

• System for the continuous improvement of work processes.

What matters most to us is knowing what you and your company need, so that we can offer you a response which exceeds your expectations.

inhouse services

Randstad in-house: everything for the client.

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At Randstad we make a commitment to our clients: recruiting the best professionals for your company to be hired and join your staff immediately.

For this purpose we have created an in-house methodology we call True Fit®, through which we evaluate the candidate by taking three aspects into account:

• Job fit: suitability for the professional profile required by the company.

• Boss fit: suitability for the manager and team he/ she will have in the company.

• Company fit: suitability for the organisation’s own culture.

This allows us to guarantee not only that the chosen professionals will be able to do exactly what is expected of them, but also that they will be in tune with their superiors and their team, as well as the company values.

What’s more, thanks to our Cross Border service, we make it possible for talented professionals in our country to move to wherever there is an international employment opportunity for them. Our sector and job specialisation means that we have an excellent updated network of professionals for the following profiles:

looking for the best talent

to join your staff?

recruitment – professionals

• Finance & Legal • Sales & Marketing

• Engineering • Health & Pharma

03 what makes

_{us different?}

Our in-house methodology, specialised points of contact, relationship with our candidates and the fact that we provide flexible solutions all help us stand out from the rest.

In-house methodology

• Organisation structure and type. • Culture and values. • Sector and activity. • Recruitment style.

• Leadership style. • People in his/her team. • Required abilities.

True Fit

® Boss Fit Job Fit Company Fit

• Full understanding of the job, duties and responsibilities.

• Required skills. • Technical requirements. • Motivation and experectations.

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looking

for an IT expert?

04 technologies

1

2

3 Recruitment

Interim

Outsourcing

of expert professionals for companies that need staff to join their IT teams.

professionals who are highly qualified for the development of projects with a limited time horizon in the organisation. of complete projects and services in the IT environment.

Randstad Technologies brings together IT experts and organisations that require the best specialised talent.

You will get the most adaptable, specialised and flexible solution from a single provider thanks to our in-depth sector knowledge, our team of professionals and wide range of services:

Management Specialists Technicians • IT Director • Project Manager • Engineer • Development • Systems Engineer • Technical Account • Architect • Consultant • Analust • Programmer • Helpdesk • Database • Micro-computing

the value of

randstad technologies

Benefit from our proven experience in the sector and the market, as well as any programmines languages or technologies that you may require for the development of projects; profile specialisation. Know-how

We offer you the adaptability and flexibility you need, as well as security and peace of mind, through complete legal and administrative management of processes, all with the financial solvency afforded by a leading group.

Security and speed

The perfect fit of professionals to the projects and services that you assign to us ensures the success of our recruitment and outsourcing services, which in turn enables a speedy implementation.

Recruitment and True Fit®

We recommend the best solution as a responsible partner and understand the need for continuous and close contact with your company and professional candidates.

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need to increase

your company´s productivity?

Outsourcing activities help companies adapt to the rapid changes being seen in markets today.

Leaving the management of your company’s ancillary activities in expert hands allows you to focus

resources on your core business.

Our consultants help you identify outsourcing opportunities where we can add value in terms of quality, productivity and savings.

What do our services offer you?

outsourcing

We offer the following outsourcing solutions: • Commercial services.

• Ancillary production activities. • Warehouse management. • Administrative services. • Reception.

• Clerical staff.

• Home delivery service. • Hostesses.

• Room cleaning in hotels.

• People who help increase the competitiveness of

your business.

• Tools and technology which increase service

efficiency.

• Harmonised, measurable and auditable processes

for activity monitoring and control. Find out about ourpoint-of-sale solutions.

05 what advantages does

_{outsourcing offer you?}

Flexible workforce

having the requiered people only when you need them.

Cost saving

generated through flexibility and labour costs.

Competitiveness

Legality, solvency and transparency Service quality

optimised processes based on our extensive experience.

by redirecting own resources to core business.

in all our procedures, actions and decisions.

We can offer all these benefits thanks to our consultants, a team of professionals providing excellent management of your service through processes adapted to your company’s needs, with a high level of communication and the confidence inspired by working with a well-established partner of recognised standing with over 15 years’ experience as the leading HR solutions company in Spain.

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what to optimise

your HR processes?

RPO is the transfer of operational responsibility for one or more functions or stages of the recruitment process from the client to Randstad. In order to achieve this, the concept of a dedicated team is essential.

Some of the many elements that can be managed through Randstad RPO are as follows:

• Recruitment, screening, evaluation and selection of talent.

• Internal mobility. • Direct search.

• Work placement program management. • Detection of internal talent.

MSP (Managed Service Provider)

Through a single point of contact, Randstad MSP manages all your recruitment and selection providers, achieving speed and efficiency in costs and

processes and the best solution for each case.

HR Solutions

At Randstad we offer you consultancy and outsourcing of human resources solutions related to the evaluation of skills, development and skills training.

HR consultancy

BPO

RPO

HRO

Business Process Outsourcing Human Resource Outsourcing Recruitment Process Outsourcing

06 RPO: a strategic

_{solution for your company}

Guarantees consistency, homogeneity and objectivity

in processes. _{Adaptation of costs}

and scalability of resources. Reduction in

inefficiencies.

Improvement in internal and external satisfaction levels.

Strict procedural compliance.

Improved productivity. Reduction in recruitment

times and increased quality.

Mobilisation of new management ratios.

Replication and application of the beast practices.

Access to the most advanced technical resources.

Effective and proven methodology.

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Identification of the level of need.

1

• Corporate. • Group. • Individual.

2

Diagnosis and analysis of training requirement.

4

Design and running of training actions/courses. • Analysis of current situation. • Description of needs. • Definition of objectives. • Identification of training actions. • Design of training actions. • Teaching. • Satisfaction evaluation. • Bonus management.

• Planning of the training plan or itinerary • Management of trainers • Organisation of sessions

3

Organisation and design of the training plan.

we help you design

your training plan

We can help you with the running of training actions, the design of your training plan and all the processes involved in the training function through the complete outsourcing of the area, thanks to our TPO (Training Process Outsourcing).

Through our training methodology we help you manage talent and create value by developing the knowledge and skills of the people who form part of your company.

We provide you with knowledge and effective solutions for your organisation by means of: • Actions adapted to your company’s culture and requirements.

• Content in line with your strategic objectives. • Training methodologies adapted to your employees’ needs.

Our e-learning and online courses are available on multiple devices in order to offer the flexibility and mobility that certain jobs require.

need to increase

your workers´ employability?

training

07 Methodologies

classroom e-learning online blended

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Outplacement is a process providing employment advice and guidance for workers who are leaving a company.

The aim of our outplacement programmes is to decrease inactivity among these workers. We accompany and guide them through a personalised retraining programme and prepare them to move back into the labour market through a training and job search process.

Other guidance services:

• In-placement: finding the position within the company that fits the worker’s personal goals and aspirations and the corporate goals of the company. • Retirement: we help the people in your company prepare for their new life plans and retirement

need to restructure

your staff?

Randstad Empleo Empresa de Trabajo Temporal, S.A. Single-Shareholder Company, Employment Agency no.: 9900000118. Authorised as an Employment Agency and Relocation Company and the holder of tax ID no.: A-80652928.

outplacement

08

TIME SEPARATION PHASE GUIDANCE TRANSITION PHASE TRAINING ACTIVATION NEW FUTURE PROSPECTS NEW EMPLOYMENT CONTRACT

NEW START PHASE

EMOTIONS

REDUNDANCY

what do

we offer your employees?

Our strengths guarantee your employees´

success.

Job search in more than 40 countries in wich we are present: International

Mobility.

Real employment opportunities in more than 165,000 companies with more than

8,000 job offers.

Service provided in more than 250 offices. We advise and guide them

when they move back into the labour market.

Outplacement services not only benefit employees, but also help companies and society.

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equal job

opportunities

Development of socio-occupational programmes

with groups at risk of social exclusion to promote their integration in

the labour market.

Integration

of people at risk of social exclusion in your company. Carrying out programs to increase employee awareness of the reality of disability and to help your

company adopt a more favourable stance towars disability. Achieving acceptance of disabilitity through.

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ctio

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Randstad Foundation + RSC + society

need support in CSR or compliance with the

LISMI (Social Integration of the Disabled Act)?)

Randstad Fundation

A company focused on the world of employment, such as Randstad, cannot afford to forget about people who face bigger difficulties joining into the employment market.

The Randstad Foundation aims to eliminate the barriers and obstacles hindering access to the job market for groups at risk of exclusion, such as:

• People with disabilities.

• Women and men aged over 45. • Immigrants.

• Victims of domestic violence. • Single-parent families.

Our Foundation has two primary activities:

• Helping the most vulnerable people find a job. • Advising and helping companies comply with current legal regulations, developing CSR policies linked to disability.

All this with the aim of fulfilling our commitment to society: equal job opportunities.

Find out about a real case of labour integration.

The Randstad Foundation is an organisation authorised to receive donations as an alternative measure to the LISMI. Randstad Foundation. Employment agency no. 9900000189, authorised as an Employment Agency. Tax ID no.: G83844316.

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need

innovative solutions?

Randstad Direct

Randstad is constantly innovating and carrying out research in order to create the best solutions, such as the following:

1. Your centre of excellence:

In cases where resource requirements are

geographically distributed over a wide area and an adaptable response is required, Randstad offers you an exclusive team of people and an application providing cost traceability and a personalised service.

2. High-availability solutions:

When you need to access our services outside the usual business hours of our branch network, Randstad offers you:

3. Mobility solutions:

You can immediately access information relating to your products and services. This access to real-time information allows you to make decisions quickly and effectively. Our technology solution can be completely personalised and has been developed for the monitoring and management of mobile workers.

4. Payroll:

When you have the candidate but want a specialist to take care of everything else.

5. Jobbing 2.0:

This is a service that we offer on our website

for all companies. After completing a straightforward registration process, companies can publish their job offers and fill their vacancies.

• “365” service, made up of experts in human resource solutions dedicated to your company and available 365 days of the year.

• E-solutions portal for our clients, web solutions for our workers, signature of

documentation, courses, management of legal documentation, reports, etc.

10

Randstad has an in-house development team that designs and creates the best solutions for you.

make the most of

all the advantages of technology

recruitment immediacy training jobbing 2.0 STI: mobile staff management payroll intensive technology use mobility client´s portal signature worker´s portal signature documentation alerts “365” high availability Randstad Direct

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Randstad began its operations in Spain in 1993 with its first office in Madrid. Since then, the group has expanded its business all over the country and now has an extensive network of 250 offices across Spain with representation in all the autonomous regions.

Today Randstad has 1,500 workers every day making it possible for more than 16,000 people in our country to have a job.

Find out about Randstad’s history.

global

solutions

North America - Income: € 3.946,5 billion. - 6.370 corporate employees. - 105.900 candidates.

- 1.041 offices, of which 279 are in-house branches. France

- Income: € 3.098,6 billion. - 3.880 corporate employees. - 83.400 candidates.

- 868 offices, of which 127 are in-house branches. Holland

- 634 offices, of which 269 are in-house branches.

Germany

- 558 offices, of which 260 are in-house branches. Belgium and Luxemburg

- 344 offices, of which 156 are in-house branches. United Kingdom

- Income: € 798,7 million. - 1.750 corporate employees. - 20.400 candidates.

Iberia

- Income: € 781,7 million. - 1.350 corporate employees. - 45.000 candidates.

- 266 offices, of which 43 are in-house branches. Otros european countries

- Income: € 897,6 millon. - 1.780 corporate employees. - 36.300 candidates.

- 341 offices, of which 84 are in-house branches. Rest of the world