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AFRICAN REINSURANCE CORPORATION
SOCIÉTÉ AFRICAINE DE RÉASSURANCE
Vacancy announcement for the position of
Assistant Manager, Claims for Mauritius Regional Office
The African Reinsurance Corporation (Africa Re) is a pan-African
financial institution with diplomatic status in its current 41
African member countries. Headquartered in Lagos (Nigeria), Africa
Re is the leading reinsurance company in Africa and the Middle East,
with continental network of regional and local offices in Lagos
(Nigeria), Casablanca (Morocco), Nairobi (Kenya), Abidjan (Côte
d’Ivoire), Ébène (Mauritius), Cairo (Egypt) and Addis Ababa
(Ethiopia) as well as two subsidiaries: Africa Re (South Africa) Ltd
in Johannesburg and Africa Retakaful Ltd in Cairo (Egypt). The
Corporation shareholding is split between African (75%) and
Non-African (25%) investors. Non-African shareholding comprises 41 Non-African
states, the AfDB and more than 100 African insurance/reinsurance
companies from the 41 member countries.
Africa Re announces the vacancy of the position of an Assistant
Manager, Claims (Grade PS1) in his African Indian Island & South
East Asia Region in Ébène (Mauritius).
I.
RESPONSIBILITIES
Reporting directly to the Supervisor of the Mauritius Regional
office, the successful candidate will provide superior service in a
cost-effective manner by executing best claims practices in an
effort to minimize and/or eliminate risk factors and unwarranted
losses in order to achieve profitability, liquidity and customer
satisfaction/retention on a sustainable basis.
II. DUTIES/JOB DETAILS
The duties of the Assistant Manager, Claims shall comprise amongst
others:
Manage the claims personnel reporting to you and ensure that the
team delivers as per the Service Level Standards of Africa Re
and in alignment with the Claims and Underwriting Guidelines of
Africa Re
Ensure that all claims are appropriately and timeously received,
registered, analyzed and processed appropriately on the claims
systems of Africa Re, if they are valid;
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Manage performance of the claims team and ensure that all queries
and complaints are appropriately handled;
Provide appropriate claims management report in accordance with
the standards of the corporation;
Ensure that there is follow up by the claims team in all cases
where additional information and supporting documents may be
required for processing of claims;
Ensures complete and sound claims settlements, legal reviews,
technical inspections and investigations when necessary;
Examine claims investigated by loss adjusters and carry out
further investigation for questionable claims to determine
whether to authorize payments;
Confer with Legal Counsel on claims requiring litigation;
Make recommendations on claims processes and resolution
strategies to the Management of the Corporation;
Monitor and analyze claims trends; prepare and present reports
on claims development to the Management and any other key
stakeholders;
Report overpayments, underpayment and other irregularities;
Resolve claims fairly and equitably, acting on the best interest
of the Corporation and the cedants and providing reparation as
prescribed in the cover note;
Establish and adjust reserves in a timely manner to ensure
reserving activities are consistent with the Corporation
guidelines and policies;
Process and monitor the development of the outstanding claims
provision;
Manage the follow up and reconciliation of cash call credit
refunds;
Maintain proper records of all claims notification and follow up
to logical conclusion;
Ensure claims files are properly documented and claims coding is
correct and ensure that all electronic archiving is done in
accordance with group standards;
Keep an audit trail of all reported claims;
Prompt processing of reported reinsurance or retrocession claims
recoveries;
Assist the cedants or retrocedants to manage subrogation and
recoveries and follow up for retrocession and salvage;
Provide claims input to assist the Underwriting Team when
analysing risk during renewal and or acceptance of new
businesses;
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Provide input from claims aimed at improving pricing and
analytical
tools,
reinsurance
systems
and
underwriting
guidelines of the corporation;
Provide guidance and assistance to the corporation and cedants
through risk surveys and investigation;
Assist the corporation in the training and development of
underwriting and claims skills of the team
Any other duties as may be required by the Management of the
Corporation.
III.
MAIN COMPETENCIES REQUIRED FOR THIS POSITION
In-depth knowledge of appropriate insurance and reinsurance
principles, practices and laws as applicable to different
lines of business;
Sound comprehension of different forms of reinsurance of
facultative and treaty business
Advanced
claims
resolution
skills
and
knowledge
of
insurance/reinsurance and claims principles, practices and
procedures;
Good analytical skills in interpreting clauses in insurance,
reinsurance and retrocession contracts;
Advanced functional knowledge and skills of claims handling;
Excellent underwriting skills and good experience in risk
surveys;
Demonstrated proficiency in evaluating the relative costs and
benefits of potential actions to choose the most appropriate
one;
Ability to quickly build good and sustainable relationships
and effectively interact with internal and external business
partners;
Excellent
oral
and
written
communication,
including
Negotiation and Presentation skills;
Advanced analytical and problem-solving skills, with the
ability to manage and prioritize multiple projects;
Good supervisory skills and Capacity for taking initiatives
and decision;
Ability to deal with ambiguous situations and issues;
Very Good planning, reporting and presentation skills;
Organizational and time management skills;
Discipline, reliability, with very high Integrity and good
sense of responsibility;
Ability to work under pressure and to adapt to a changing
environment;
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Willingness to relocate to a different country and to travel
to different markets as may be required by the corporation
Ability to work in a diverse cultural environment
Excellent skills in MS Office (Word, Excel, PowerPoint, and
Outlook) is required Knowledge of other business-related
software will be an added advantage.
IV.
QUALIFICATIONS AND PROFESSIONAL EXPERIENCE
Applicants shall be holders of
First University degree plus Masters in relevant fields plus
3 years post qualification relevant qualitative work-related
experience with emphasis in a relevant discipline preferably
in Insurance/Reinsurance or Insurance Law.
Or
First University degree in relevant fields plus full
professional qualification, plus 3 years post qualification
relevant qualitative work-related experience with emphasis in
a relevant discipline preferably in Insurance/Reinsurance or
Insurance Law
Or
First University degree in relevant field plus 7 years post
qualification relevant qualitative work-related experience
with emphasis in a relevant discipline preferably in
Insurance/Reinsurance or Insurance Law
Relevant work experience in a Claims Department of a
Reinsurance Company or Reinsurance and/or Claims Department of
an Insurance Company is a must. The ideal candidate should
have 5-10 years’ of Claims Management experience. Property and
Casualty claims experience preferred. Experience in claims
management in other lines of business is an added advantage.
Applicants must also be:
Fluent in English language
Working knowledge of French or Portuguese will be an added
advantage.
Below 40 years of age.
V.
SALARY AND BENEFITS
The successful candidate shall have the following benefits:
Competitive Basic Salary on the Corporation’s Grade Level PS1
Variable pay (Annual Performance Bonus)
Joint contribution to the Provident Fund (7% of the basic
salary paid by staff and 14% by the employer)
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