DEDICATED
EXPERT HELP
EPM Support Services
Dedicated Expert Help When You Need It
Hyperion EPM administrators is greater than ever. In order to keep their businesses
the gap between hires or when an in-house resource with the necessary skills is not available.
implementing a system perfectly tailored to meet their business needs. But the system is only as good as the administrators who run it day to day. When companies leave of absence, is overwhelmed with closes, can’t manage requests for additional reports, or other demands—the burden to respond falls on managers. Other trying scenarios are when administration needs suddenly double due to an upgrade, merger and acquisition, or bankruptcy proceedings, etc., managers often have to handle these issues as well. The bottom line is that while there are practical limitations to what your administrators can accomplish, your business can’t stop and neither can your Hyperion applications.
The truth is, top-quality Hyperion administration can be the Achilles’ heel of the system. When everything is running smoothly—e.g., every department gets the reports they need, the books close as they should, the upgrade goes smoothly with the old system running in parallel—users have the impression that the system is running on automatic. But when unforeseen events arise as they inevitably do in today’s dynamic business environment, not having the proper administration resources can quickly lead to a crisis.
The TopDown Vision for EPM Administration
As the leading EPM solutions provider and trusted advisor to Global 2000 companies, TopDown Consulting knows how to deliver success. Part of lasting success for any implementation is administration. That’s why TopDown offers EPM Support Services as part of its EPM solutions.“Many successful companies experience a crunch point when they need
high-level administrative support for their EPM solution,” said Juan Porter,
TopDown’s founder. “Given our expertise in solutions delivery, we know
the importance of administration. So we decided to assemble a group of
top Hyperion administrators who can seamlessly integrate into a company
short-term or mid-term to solve our clients’ problems.”
TopDown’s Solution Administrators are some of the top Hyperion system administrators in the field: They know the applications and versions, including new features,
differences, etc., inside and out; are versed in the language of both technology and finance; are adept at understanding company structure and communicating with all system users; and can deliver successful results with minimal oversight.
Within 24 to 48 hours, you can have a dedicated TopDown EPM Solutions Adminis-trator working with your company loading data, running calculations, updating hierarchies, creating reports and otherwise maintaining and if necessary improving the system. Whether you need support for your Oracle Hyperion solution for four weeks, four months, or more, TopDown's Solutions Administrators are able to transition seamlessly into the role of managing and supporting your Hyperion applications. No training required.
As part of the TopDown family, the Solution Administrators have access to the company’s brain trust of Hyperion experts, including leading solution architects, CPAs, MBAs, Oracle Support, consultants, and project managers. This access benefits clients because someone along the way has solved the problem and recorded the details for our Solutions Administrators to leverage.
Within 24 to 48 hours,
you can have a dedicated
TopDown EPM Solutions Adminis-
trator working with your company
loading data, running calculations,
updating hierarchies, creating
reports, and otherwise
maintaining, and if necessary
improving, the system.
Whether you need support for
your Oracle Administrator for four
weeks, four months, or more,
TopDown's Solutions Adminis-
trators are able to transition
seamlessly into the role of
managing and supporting your
Hyperion applications.
EPM Administration SOS!
STAFFING CHANGES
Your Hyperion administrator quits or goes on leave for maternity or another reason just weeks before annual reports are due.
TRAINING NEEDED
The staff administrator lacks either the finance savvy or technical savvy to handle the job or is otherwise not able to produce adequately.
IMPLEMENTATIONS AND UPGRADES
Unburden administrative staff so they can support an implementation or version upgrade.
MERGERS AND BANKRUPTCY
Company experiences a merger or bankruptcy, triggering a need for additional administration tasks.
ON-BOARDING
Your company requires extra EPM support while on-boarding and training a new staff Oracle Hyperion administrator.
Dedicated Expert Help from a
TopDown Solutions Administrator
System Administration—Data load and validation, metadata
maintenance, update and run calculations and consolidations, manage security, (re)start Hyperion services, inform on patch and version releases, and execute backup, failover, and recovery procedures.
“We were impressed with how
quickly the TopDown Solutions
Administrator learned our
system after he started. Full time
employees working 40 hours
a week can just pick it up as
they go. The TopDown Solution
Administrator had no problem
picking everything up right away.”
Dedicated Expert Help When You Need It.
Our Solutions Administrators will bring immediate relief to your under-resourced team. We know that poorly trained administrators are more trouble than they’re worth. Our administrators have seen just about every challenge a company can face and they have solved it by applying expertise in listening and applying an unparalleled experience in technology, process, cultural awareness, and leading practices. For companies in need, this means problem solved!Learn More
Learn more about TopDown Consulting’s EPM Support Services at www.topdownconsulting.com or call (888) 644-8445.
About TopDown Consulting
Founded in 2000, TopDown Consulting is the most experienced EPM solutions provider and trusted advisor to finance leaders delivering data-informed insight and driving innovation throughout the fiscal year. We have successfully delivered over 1000 implementations for more than 500 clients. Our consultants average 20 years of Hyperion and industry experience with a complete range of skill sets, including: leading solution and system architects, CPAs, finance executives, MBAs, and analysts. Our Oracle Hyperion and industry expertise has earned us reputation for delivering powerful, flexible, and scalable solutions that provide a rapid return on investment. This is why the majority of our business comes through referrals, and 80% of our business is from repeat customers.
