UPS Rate and Service Guide Daily Rates Effective

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Telephone: 1-800-PICK-UPS® E-mail: customer.service@ups.com UPS International Customer Service Web site: ups.com

Telephone: 1-800-782-7892 E-mail: customer.service@ups.com Customer Service (Spanish-speaking) Telephone: 1-800-877-1548

Access for the Hearing Impaired Web site: ups.com

TTY/TDD: 1-800-833-0056 Tracking Information Web site: ups.com

Telephone: 1-800-457-4022 E-mail: totaltrack@ups.com Billing

Telephone: 1-800-811-1648 UPS e-Commerce

Web site: www.ec.ups.com

Web site: ups.com

Telephone: 1-800-PICK-UPS UPS OnLine®_{Shipping Solutions}

Web site: ups.com

Telephone: 1-800-727-8100 WorldShip®_{Technical Support}

Telephone: 1-888-553-1118 UPS SonicAir®

Web site: www.sonicair.ups.com

Telephone for domestic shipments: 1-800-451-4550 Telephone for international shipments: 1-800-692-0898 UPS CapitalSM

Web site: www.upscapital.com Telephone: 1-800-637-0620 UPS Supply Chain SolutionsSM

Web site: www.ups-scs.com Telephone: 1-866-822-5336

ups.com

®

10% post-consumer content

UPS Rate and Service Guide

Daily Rates Effective 01.06.2003

UPS

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One Integrated Company.

An enterprise that’s integrated,

innovative, and global. A system that’s flexible, reliable, and smart. A company that

speaks to the needs of your organization. Where people, information, and equipment

come together to make your reach nearly limitless and your operations virtually seamless.

Where shipping and consulting services, financing options, and progressive technologies keep the

flow of goods, information, and funds moving at the pace you want.

UPS. We’ll work for your business.

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The ins and outs of boxes and labels – getting your package ready.

Packaging Guidelines 6

Special Packaging Needs 11 UPS-Provided Packaging 12 UPS Packaging Supplies 14

Essential Information. The rest of the story – tracking, billing, and business solutions.

Track Your Shipment 142

Understand Your Bill 146 More Business Solutions 148 Terms and Conditions 150

Index 157

Determine the Rate 24

Process Your Shipment.

Express or Ground? Select your service, then figure out the zone and rate. Determine the Service Option 18 Determine Weight and Size 20

Determine the Zone 22

Domestic 22

Export 56

To Canada 72

Import Freight Collect 86

Domestic

UPS SonicAir® ₂₅

UPS Next Day Air®_{Early A.M.}® ₂₆

UPS Next Day Air® ₂₆

UPS Next Day Air Saver®

30

UPS 2nd Day Air A.M.® ₃₄

UPS 2nd Day Air® ₃₈

UPS 3 Day Select® ₄₂

UPS Ground – Commercial 46 UPS Ground – Residential 50 UPS Hundredweight Service® ₅₄

Export

UPS SonicAir®

62 UPS Worldwide Express PlusSM ₆₄

UPS Worldwide ExpressSM ₆₄

UPS Worldwide ExpeditedSM ₆₈

UPS Worldwide Express PlusSM

to Canada 78

UPS Worldwide ExpressSM

to Canada 78

Export(continued)

UPS Worldwide ExpeditedSM

to Canada 80

UPS Standard To Canada 82

Shipment Pricing 85

Import Freight Collect

UPS Worldwide Express PlusSM ₉₂

UPS Worldwide ExpressSM_NA192

UPS Worldwide ExpressSM

92 UPS Worldwide ExpeditedSM ₉₆

UPS 3 Day SelectSM_{From Canada 100}

UPS Standard From Canada 102

Shipment Pricing 103 Value-Added Services 104 Automated Processing 114 Manual Processing 117 Other Charges 131 Service Restrictions 134 Access to UPS 138

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One Synchronized Flow.

The hum of business. It’s a sound we love. What creates it? The well-timed,

just-right blend of individual skill, smart technology, operational precision, and synchronized transactions working

together every day to keep things constant – constantly moving, constantly evolving, constantly adapting to new challenges.

You can count on all phases of our business – delivery, consulting,

finance, e-commerce – to keep things humming for your business.

Prepare your shipment

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Packaging Guidelines

Shipping Checklist

Step-by-Step

Make sure you:

– Use a rigid box with flaps intact. – Remove any labels, Hazardous

Materials indicators, and other shipment markings from the box. – Wrap items separately.

– Use adequate cushioning material.

– Use strong tape designed for shipping. – Do not use string or paper over-wrap. – Use a single address label that has

clear, complete delivery and return addresses.

– Place a duplicate address label inside the box.

Simply by observing a few basic principles when preparing your shipment, you can help ensure that your package travels safely to its des-tination. The four steps outlined here cover the key considerations in packing most articles with care.

1. Use a corrugated box.

Use a new or “almost new” corrugated box. The more a box is used, the more it loses its original protective qualities and may not adequately protect your shipment. If you must reuse a box, make sure it is rigid and in excellent

condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. Shoeboxes, gift boxes, or other paperboard boxes are not

recommended. Remove old address labels, Hazardous Materials indicators such as diamond labels and markings, as well as delivery markings and bar codes from the previous shipment.

UPS®_recommends

choosing a box strength that is suitable for its contents, based on the UPS Box Strength Guide-lines. Never exceed the maximum gross weight limit for the box, which is printed on the Box Maker’s Certificate

on the bottom flap of most boxes. After years of testing and analysis, engineers at the UPS Professional Services®_{Package Lab (see page 11)}

have developed box strength specifica-tions for single-package distribution. Refer to the chart on the following page for recommendations in determining the proper size and maximum gross weight limit of a box.

Follow these steps when using the UPS Box Strength Guidelines chart to select the most appropriate box for your shipment.

1. Weigh items to be shipped. 2. Measure and add together the length, width, and height of the box. 3. Select the appropriate row where the criteria in both columns A and B are met. 4. Use column C to identify the recom-mended Bursting Test strength box. Or, use column D to identify the recom-mended Edge Crush Test strength box. At least one of these specifications can be found on the Box Maker’s Certificate.

Visit ups.com®_{or call}_{1-800-PICK-UPS}®_for

guarantee details, service availability, delivery time commitments, or to request a pickup.

Note:To prepare packages for UPS shipment, you can use your own packaging or containers available from UPS. We offer a variety of containers free of charge for UPS Air Services. We also offer corrugated cartons and packaging materials for purchase. UPS Packaging Supplies may be billed to your UPS account or a major credit card. Terms and conditions will apply. For either of these options, please visit

“Supplies” at ups.com.®

Note:A double-wall container should be used for an item(s) weighing more than 80 pounds.

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Packaging Guidelines

The above box strengths are only guidelines to help assure the containment and protection of products transported through single-package distribution environments. They are not to be considered pack-aging specifications, and all packaged products should be tested in accordance with industry-recognized performance tests to ensure the most appropriate level of product protection is achieved.

2. Provide internal protection.

It’s important to cushion the contents of your package properly.

Wrap each item separately. Fragile articles* need suitable separation from each other and from the corners, sides, top, and bottom of the box. Each item should be surrounded by at least two

inches of cushioning and be placed at least two inches away from the walls of the box. This will prevent

product-against-product damage and protect the contents from shock and vibration which can pass from the outside of the box to the contents. Proper cushioning material, combined with a strong outer container, will protect your shipment. Use enough cushioning material to ensure that the contents cannot move when you shake the box. The following materials can be used for cushioning and protection:

– Air-encapsulated plastic (bubble pack)

•Designed to protect and cushion lightweight items.

•Use multiple wraps/layers to ensure product is completely protected, especially around corners and edges. – Inflatable packaging (air bags)

•Used primarily as void-fill material for lightweight items.

•Can be preformed to provide proper cushioning performance for specific products.

•Extreme hot or cold temperatures may affect the ability of air bags to provide adequate product protection.

•Not recommended for items with sharp corners or edges.

– Expanded polystyrene “peanuts”

•Used primarily as void-fill material for lightweight items.

•Overfill the box with peanuts, then gently close the flaps and seal.

•Due to the shifting and settling properties of peanuts, it is recom-mended that a minimum of three inches of cushioning be used around the contents.

•Not recommended for use with flat, narrow, or dense products that may migrate to the edge or bottom of the carton during transit.

Step-by-Step

(continued)

*Fragile objects – such as electronics, glass, ceramics, and artwork – may require special packaging for safe shipment; these packages may require added cushioning or a double box. For assistance with packing fragile objects, contact the

UPS Professional Services®_{Package Lab}

at package_testing@ups-psi.com or call 1-877-877-7229.

UPS Box Strength Guidelines

A B C D

Maximum

Weight of Size Limit of Bursting Edge Crush Contents Box (inches) Test Test (ECT)

(lbs.) L + W + H (lbs. per sq. in.) (lbs. per in. width)

SINGLE-WALL CORRUGATED CONTAINERS

30 75 200 32

40 75 200 40

50 85 250 44

65 95 275 55

80 105 350 NA

DOUBLE-WALL CORRUGATED CONTAINERS

60 85 200 48 80 95 275 51 100 105 350 61 120 110 400 71 140 115 500 82 150 120 600 NA

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Packaging Guidelines

Step-by-Step

(continued)

– Engineered foam enclosures

•Should be preformed for specific products for proper cushioning performance.

•Materials may include expanded polystyrene, polyethylene, polypropylene, or copolymers. – Foam-in-place (a foam, sprayed into

the box or mixed in packets, that expands and forms a protective mold around contents)

•Provides good cushioning when foam is evenly distributed around the contents.

•Select appropriate density of foam to meet packaging needs which can range from void-fill application to high-performance cushioning. – Corrugated board

•Can be laminated together to form blocks or pads, which are useful for blocking and bracing items inside the box.

•Can also be die-cut, slit, or scored to form trays, partitions, or liners to increase package strength, improve performance, or separate items from each other within the package.

•Not recommended for fragile items. – Paper cushioning (multilayered paper

padding) – not newspaper

•Ideal for wrapping medium-to-large-sized, non-fragile items and those that may require moisture absorption.

•Excellent for void fill.

– Crumpled kraft paper – not newspaper

•Used primarily as a void-fill material for light-to-medium-weight, non-fragile items and items that are suitable for such packing materials.

•To enhance performance, it is recommended that the paper be tightly crumpled.

•Use at least four inches of paper around and between the contents. Ensure that there is at least four inches of packing on all six sides of the box.

Clothing, blankets, and pillows are not proper cushioning materials.

3. Close it securely.

Proper closure is just as important as adequate cushioning.

To close a box securely, apply three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed (see illustration above). Use a strong tape such as the types described below: – Pressure-sensitive plastic or

nylon-reinforced tape

•Use a tape at least two inches or more in width.

•Generally, the easiest, most con-venient tape to use. It is versatile because it will adhere without water and can stick to a variety of surfaces and shapes.

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Packaging Guidelines

Step-by-Step

(continued)

Note: If using a mailing tube, place the label horizontally, with the sides of the label pointing toward the ends of the tube, so the bar code can be scanned. If labeling an irregularly shaped item, make sure the label is placed on a flat surface to allow for scanning.

Note:The smart labels produced by

UPS OnLine®_WorldShip®_{, UPS Internet}

Shipping, UPS CampusShipTM_{, and UPS}

OnLine®_{Compatible vendor shipping}

systems include bar codes and routing codes that help ensure accurate routing and prompt delivery of your shipments. In addition, the use of smart labels allows for fast access to tracking and delivery information.

– Water-activated reinforced tape

•Use 60-pound grade tape at least three inches wide.

•Reinforced fibers in the tape provide additional strength, making it less susceptible to splitting or tearing.

•Caution: Adhesion to the container may be affected by elements such as high humidity, wetness of tape, or dust.

Do not use masking, cellophane, duct, or water-activated paper tapes; also, do not use string or paper over-wrap.

4. Use proper labeling.

For timely and accurate delivery, keep these points in mind when labeling your package:

– Always include the receiver’s ZIP Code®_{with the complete address.}

For international shipments, include a contact name, telephone number, and postal code.

– Make every effort to obtain a street address. If you do use a P.O. box address, the recipient’s telephone

number mustbe included on the label. A package addressed to a P.O. box may experience delays and will not be covered by any UPS Service Guarantee. An Address Correction charge also will apply. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS.

– Include the suite, apartment, or unit number, if applicable. Failure to do so may subject the shipper to an Address Correction charge. – Place the shipping label on the top

of the box. To avoid confusion, place only one address label on the box. If using a packing slip, place it on the same surface of the box as the address label.

– Do not place the label on a seam, edge, closure, or on top of sealing tape.

– Remove or cross out old labels or markings.

– Always include your complete return address including full street address and ZIP Code. For international shipments, include a contact name, telephone number, and postal code. – Place a duplicate label or other form

of address information inside the package.

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Packaging Guidelines

Guidelines For Packages Weighing More Than 70 Pounds

Packaging materials need to be evaluated carefully for packages weighing more than 70 pounds. – Boxes need to be of strong construction,

preferably with seams that are stitched or stapled, not glued. Check the strength of the box by checking the Box Maker’s Certificateto make sure the size limit and gross weight limit are not exceeded. For recommendations on determining the proper size and maximum gross weight limit of a box for individual package ship-ments, refer to the UPS Box Strength Guidelines chart in Step 1 on page 7. – Use new boxes whose strength has not

been compromised by humidity or prior-use wear and tear.

– Seal with heavy-duty tape, preferably rein-forced, by applying three strips to both the top and bottom of the box so the middle and two edge seams are sealed. – Dense cushioning material is a must.

Expanded polystyrene “peanuts” and crumpled paper are not acceptable because they crush and shift under heavy loads. Customized corrugated board or engineered foam enclosures are more suitable and reinforce the rigidity of the outer box.

A UPS Heavy Package sticker is required whenever you ship packages weighing more than 70 pounds. Place the

sticker to the right of the address label, and write the package’s weight in the white box.

Note:Visit “Supplies” on ups.com®

or call 1-800-PICK-UPS®_{to request}

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Special Packaging Needs

Testing Information Test Control Number: 4952149 International Safe Transit Association Additional Testing Performed (ISTA) Project 1A Compression:No Vacuum: No Vibration Time: minutes Bridged Impact:No Torque: No Frequency: CPM ECT:NoEnvironmental: No Drop Height: inches Burst:No Climatic: No No. Of Drops: Burst Results:N/A

Results

See Appendix A for comments and recommendations.

Test Laboratory 51-53 Kenosia Avenue Danbury, CT 06810

Packaging Engineer Signature:

An inspection of the interior components of the monitor revealed that a heat sink (yellow arrow) is positioned in close proximity to the CRT. During shipment in its normal orientation, downward movement of the packaged monitor can create a cantilever effect which can cause the CRT to come into contact with the heat sink and crack the circuit board. It is recommended that a diagnostics test be performed on the circuit board containing the heat sink to determine if this is the point of failure. An inspection of the bottom molded EPS foam edge protectors also revealed a low amount of load bearing area for the monitor (colored in blue) and a ridge along the bottom front edge protector (blue arrow) on which the gimbal is positioned which can allow shock forces to be directly transmitted to the monitor. Comments / Recommendations: To possibly prevent monitor damage, the following is recommended: 1. Redesign the heat sink so that there is a minimum 0.5" distance between the heat sink

and CRT by either relocating the heat sink or cutting away a section of the heat sink at a 45º angle to allow for the minimum 0.5" space distance. 2. Redesign the foam edge protectors so that the monitor is shipped face down. 3. Increase the amount of foam load bearing area for the bezel (when designing the packaging

for the monitor to be shipped face down). 4. Allow a minimum 0.75" clearance between the base of the gimbal and any packaging

material (the molded EPS plank should remain to restrict the movement of the gimbal). An accelerometer was attached to the front of the CRT and the monitor was packaged in the original packaging and subjected to instrumented drop testing. The monitor was dropped in its normal orientation (drops 1D-2D) and in a vertical orientation (screen facing downward, drops 1E-2E) with the following results:

Drop No. Height g-force

1D 24" 36 2D 30" 46

Appendix A (con’t)

Normal Orientation

Drop No. Height g-force

1E 24" 24 2E 30" 36

Vertical Orientation

A wooden mold was fabricated to duplicate the bottom molded EPS edge protectors and the monitor was subjected to fragility testing at incremental g-force levels in its normal shipping orientation (note: a new monitor was used for testing after each damage was detected). The resultant g-force levels are as follows (drops 1-6):

Breakage of the monitor (breakage defined as the monitor being unable to be powered up) occurred at the 48 g-force level. A second monitor was tested to narrow the g-level at which damage can occur. The results are as follows (drops 1B-3B): Based on the fragility testing results, damage can expect to occur at approximately 40 g’s in its normal shipping orientation on a bottom panel drop. A wooden mold was fabricated to simulate the monitor being shipped in a vertical position and was subjected to fragility testing with the following results (drops 1C-4C):

Testing was terminated after the 4th drop. The monitor was able to be powered up, however the color pattern was disrupted as shown in the following example:

Drop No.N2Pressureg-force

1 110 PSI 12 2 165 PSI 19 3 210 PSI 23 4 300 PSI 33 5 350 PSI 39 6 400 PSI 48

1C 350 PSI 41 2C 450 PSI 52 3C 550 PSI 64 4C 700 PSI 82

1B 220 PSI 26 2B 310 PSI 35 3B 350 PSI 40

Before Testing After Testing

Appendix A

Package Lab One UPS Way Hodgkins, IL 60525

Customer: ABC Company Laboratory Test Report

123 Main Street Test Control Number: 4952149

Anywhere, USA Date Tested: 2/3/97 Shipper Number: 123456 Previous Test Number: N/A

Previous Test Date: N/A Requested By: John Doe District: SNE Region: Northeast Container Style: Regular Slotted Container (RSC)

Certification:51 ECT

Corrugation:Vertical CB-flute

Mfg’s Joint:Glued

Closure:Wide Crown Staples (Bottom) / 2" PS Tape (Top)

Application:Multiple (Bottom) / Multiple (Top)

Dimensions:21 x 19.75 x 20 (L x W x D, inches, OD)

Other:N/A

Packaging Description

The monitor is contained in a poly bag and centrally located within the shipping container by four molded expanded polystyrene (EPS) edge protectors positioned along the no. 1-5, 1-6, 3-5 and 3-6 edges. A molded EPS plank is positioned between the gimbal and monitor casing. An instruction manual and power cord are also contained in separate poly bags.

Product: Computer Monitor – Model 123XYZ Package Weight: 37 pounds Factory Package: Yes Number of Items: 1 Capacity: N/A

For Lab Use Only: 2/3/97- (SLS)

Special Packaging Needs

SHIPPERS INTERNATIONAL (123) 456-78905TH FLOOR1550 W ANYWHERE STREET PHOENIX AZ 85027-3129

1 OF 2 12 LBS

SHIP TO:

JOHN SMITH(987) 654-3210ABC COMPANY BUILDING 3 FLOOR 4 123 MAIN STREET

SALT LAKE CITY UT 84170-6672 UPS GROUND TRACKING #: 1Z 123 45E 03 1234 5671 UT 841 0-00 1Z 123 45E 03 1234 5671 420841706672 SHIPPERS INTERNATIONAL (123) 456-7890 5TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ 85027-3129 1 OF 2 12 LBS

SHIPTO:JOHN SMITH(987) 654-3210ABC COMPANYBUILDING 3 FLOOR 4123 MAIN STREETSALT LAKE CITY UT 84170-6672

UPS GROUND

TRACKING #: 1Z 123 45E 03 1234 5671

UT 841 0-00

1Z 123 45E 03 1234 5671

420841706672

Note:Please see page 134 for ser-vice restrictions related to shipping Hazardous Materials and International Dangerous Goods. For additional

information, refer to the Guide for

Shipping Ground and Air Hazardous

Materialsat ups.com®_. SHIPPERS INTERNATIONAL (123) 456-7890 5TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ 85027-3129 1 OF 2 12 LBS SHIP TO: JOHN SMITH (987) 654-3210 ABC COMPANY BUILDING 3 FLOOR 4 123 MAIN STREET SALT LAKE CITY

UT 84170-6672 UPS GROUND TRACKING #: 1Z 123 45E 03 1234 5671 UT 841 0-00 1Z 123 45E 03 1234 5671 42084170667 2 SHIPPERS INTERNATIONAL (123) 456-7890 5TH FLOOR 1550 W ANYWHERE STREET PHOENIX AZ 85027-3129 1 OF 2 12 LBS SHIP TO: JOHN SMITH (987) 654-3210 ABC COMPANY BUILDING 3 FLOOR 4 123 MAIN STREET SALT LAKE CITY UT 84170-6672

UPS GROUND

TRACKING #: 1Z 123 45E 03 1234 5671

UT 841 0-00

1Z 123 45E 03 1234 5671

420841706672

If you ship the following items, consider their special packaging needs.

Irregularly Shaped Items and Bare Metals

Tape the address label on a flat surface of the item being shipped. Cover the label with clear tape. Do not use “flying tags.” Blunt all sharp or protruding edges with taped-on, corrugated cardboard pieces. Protect the surface of the item as needed. An Additional Handling charge will apply. See page 131 for details.

Fabric and Wallpaper

Rolled goods travel best when shipped in corrugated boxes. If a fabric or wallpaper roll is shipped in a bag, it is recommended to use a bag with a minimum thickness of six mils. Make sure the bag is tightly wrapped and taped against the roll to reduce the risk of tearing. A tail on an item shipped in a bag must be compressed to the body of the item using tape. Place the address label on

a flat surface of the item being shipped. Place duplicate address labels inside cores or between top layers of material. An Additional Handling charge may apply. See page 131 for details.

Tires

Apply a wide band of pressure-sensitive tape through the center and completely around the body of the tire so that the tape is attached to itself. Attach your address label to the tape band where it covers the tread. Cover the entire label with clear tape. An Additional Handling charge will apply. See page 131 for details.

Bundled or Strapped Boxes

Only same-sized boxes may be strapped together. Use a minimum of four crisscrossed bands, two in each direction. An address label must be placed on eachbox. When strapping boxes together, each box must be strong enough to hold the total weight of the strapped bundle. For example, if two 40-pound boxes are banded together into an 80-pound package, both components should be in boxes with at least an 80-pound weight capacity. An Additional Handling charge may apply. See page 131 for details.

UPS Professional Services

®

_{Package Lab}

The UPS Professional Services Package Lab helps customers find effective and cost-efficient packaging for products. Packaging engineers evaluate the current or proposed package, conduct a variety of industry-accepted tests, and prepare a written report that recommends modifications to improve performance, economy, and efficient use of materials. The package lab also monitors the latest developments in package-testing research worldwide. Contact your UPS account executive or the package lab at package_testing@ups-psi.com, or call 1-877-877-7229 for details.

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UPS-Provided Packaging

UPS Next Day Air

®

_{/UPS Worldwide Express}

SM

_Letter

There is no weight limit on Next Day Air Letters containing letters, business correspondence, urgent documents, and electronic media.

This envelope is also available in a “window” version, featuring a built-in label pouch – ideal if you print your own shipping labels.

Dimensions: 12.5" x 9.5"

100 percent recycled fiber (80 percent post-consumer).

Note: When shipping internationally, the UPS Letter may be used only for documents or electronic media of no commercial value.

Reusable UPS Next Day Air

®

_{/UPS Worldwide Express}

SM

_Letter

Use this envelope and then use it again! Enjoy the same features as the UPS Next Day Air Letter and have important documents returned without enclosing another envelope. Three sizes are available.

Dimensions: 15" x 9.5" (legal size), 13.25" x 9.5", 12.5" x 9.5" 100 percent recycled fiber (80 percent post-consumer).

Note:When shipping internationally, the UPS Letter may be used only for documents or electronic media of no commercial value.

UPS Next Day Air

®

_{/UPS Worldwide Express}

SM

_Pak

Made from tear-resistant material and ideal for flat, unbreakable items, such as large reports and bulky documents. Charges are based on weight and zone.* Dimensions: 16" x 12.75"

15 percent post-consumer content.

UPS Next Day Air

®

_{/UPS Worldwide Express}

SM

_Box

This sturdy box is perfect for a wide variety of merchandise. Charges are based on weight and zone.* Three sizes are available.

Dimensions: 17.5" x 12.5" x 3" (large) 15.125" x 11.25" x 3" (medium) 12.25" x 10.875" x 2" (small) 90 percent post-consumer fiber.

“Greener” Packaging

You’ll find our packaging a bit “greener,” thanks to a joint project with the Alliance for Environmental Innovation. The changes made have helped conserve natural resources, save energy, and reduce solid waste. And they make for pretty tough packaging, too.

Choose Your Packaging

– Use your own packaging or use UPS-provided packaging. We offer a variety of containers free of charge, depending on the UPS service selected. To request your supplies,

visit “Supplies” on ups.com®_{or call}

1-800-PICK-UPS®_.

– UPS Next Day Air®_{packaging can also}

be used for UPS Next Day Air®_{Early A.M.}®_,

UPS Next Day Air Saver®_{, and UPS Worldwide}

Express PlusSM_shipments.

*Dimensional weight may apply for international shipments. See page 20 for details.

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UPS-Provided Packaging

Note:UPS 2nd Day Air®_Letters,

Paks, and Boxes can also be used

for UPS 2nd Day Air A.M.®_shipments.

*Dimensional weight may apply for international shipments. See page 20 for details.

UPS Next Day Air

®

_{/UPS Worldwide Express}

SM

_Tube

Protects larger documents that can be rolled instead of folded, such as blueprints, charts, maps, drawings, and posters. Charges are based on weight and zone.*

Dimensions: 38" x 6" x 6" x 6" 90 percent post-consumer fiber.

UPS Next Day Air

®

_{Laboratory Pak}

Ship routine diagnostic specimens overnight with clear, watertight plastic over-wraps. Use with federally mandated inner packaging. Charges are based on weight and zone.* Dimensions: 17.25" x 12.75"

UPS 2nd Day Air

®

_Letter

For important correspondence, documents, and electronic media. Use for domestic shipments only.

This envelope is also available in a “window” version, featuring a built-in label pouch – ideal if you print your own shipping labels.

Dimensions: 12.5" x 9.5"

100 percent recycled fiber (80 percent post-consumer).

UPS 2nd Day Air

®

_{/UPS Worldwide Expedited}

SM

_Pak

Made from tear-resistant material and ideal for flat, unbreakable items such as large reports and bulky documents. Charges are based on weight and zone.* Dimensions: 16" x 12.75"

15 percent post-consumer content.

UPS 2nd Day Air

®

_{/UPS Worldwide Expedited}

SM

_Box

Available in three sizes for a variety of items. Charges are based on weight and zone.*

Dimensions: 17.5" x 12.5" x 3" (large) 15.125" x 11.25" x 3" (medium) 12.25" x 10.875" x 2" (small) 90 percent post-consumer fiber.

UPS 10 Kg Box

®

_{and UPS 25 Kg Box}

®

Use these boxes for UPS Worldwide Express PlusSM

and UPS Worldwide Express shipments. Export forms are included. Charges are based on flat rate and zone. Any shipments exceeding the maximum weights will be charged the regular Express rate for that weight shipment.

Dimensions: 25 Kg: 19.75" x 17.25" x 13.875" 10 Kg: 16.5" x 13.25" x 10.75"

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Visit ups.com®_{or call}_{1-866-655-1649}

to order your packaging supplies.

UPS Packaging Supplies

The UPS Packaging Supplies store is always open at ups.com®_{– the place}

to find a great selection of packaging essentials. All top quality. All budget friendly. And all available with just a few quick clicks and keystrokes. Orders are generally delivered in one to two business days to the 48 contiguous states and can be billed to your UPS account or major credit card.*

Cartons and Envelopes

UPS cartons and packing materials meet industry standards for quality and performance. Choose from a variety of 200- to 350-test, single-wall Regular Slotted Cartons (RSCs) made from corrugated kraft fiberboard with C-flute construction. Shipped flat for compact storage, all UPS cartons are appropriate for use with UPS domestic and international service options. For a full list of carton sizes and dimensions, go to “Supplies” at ups.com.

Small Corrugated Cartons

Less than 12" in length.

Fourteen sizes available, from the compact 4" cube to the letter-size dimensions of our popular 11.25" x 8.75" x 8" carton. Available in 10-, 20-, and 30-carton bundles.

Medium Corrugated Cartons

12" to 17" in length.

Eleven sizes available for those in-between-sized shipments.

Available in 10-, 20-, and 30-carton bundles.

Large Corrugated Cartons

Over 17" in length.

Eight sizes available for your more bulky items.

Available in 5-, 10-, 20-, and 30-carton bundles.

*Terms and conditions at the UPS Packaging

(17)

UPS

Packaging Supplies

Tri-Tubes

Tri-tubes open up completely, so it’s easy to insert and remove contents. No more loose-end caps, because the protective end pieces are built in. Great protection for larger documents.

Available in 38.25" x 6" x 6" x 6".** Available in 10-carton bundles.

Padded Envelopes

A cost-efficient alternative to corrugated cartons, these envelopes are made from heavy-duty kraft paper with uniform inner batting for cushioned protection and convenient self-seal closure. Four sizes available:

– 6" x 10" – 9.5" x 14" – 8.5" x 12" – 12.5" x 19"

Available in 50-, 100-, and 150-count quantities.

Other Supplies

Tape and Cushioning

Pack, protect, and seal your packages with ease. We have 2" carton sealing tape, your choice of tape dispensers, as well as paper and bubble cushioning.

Packing Slip Pouches

Pressure-sensitive poly envelopes to protect your packing lists or invoices.

Available in 4.5" x 5.5".

Available in 500-count quantities.

**Accommodates items no larger than 3.5" in diameter.

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One Innovative Team.

What moves a package most? People. People who push the technology envelope.

People who put cutting-edge, breakthrough ideas into motion and who get your shipment from here to there quickly,

smoothly, and efficiently. People who develop and refine systems that are flexible and responsive, coordinated and precise.

People with insight, imagination, and intelligence. The human spirit ofUPS.

Put our people and systems to the test.

We can handle it. Use this section to

(20)

Visit ups.com®_{or call}

1-800-PICK-UPS®_{for guarantee}

details, service availability, delivery time commitments, or to request a pickup.

Determine the Service Option

We have more guaranteed, time-definite delivery options than anyone else. When do you need it there?

Domestic

International Export

UPS SonicAir

®

Guaranteed delivery coast to coast, usually in four to six hours. Available 24 hours a day, 365 days a year. Specific delivery time guaranteed at time of order placement.

UPS Next Day Air

®

_{Early A.M.}

® Guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska. Additionally, we deliver to literally thousands more ZIP Codes than anyone else.

UPS Next Day Air

®

Guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon, or end of day the next business day, depending on destination.

UPS Next Day Air Saver

®

Guaranteed delivery by 3:00 p.m. or 4:30 p.m. the next business day to commercial destina-tions where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residentiallocations within the Next Day Air Saver area are delivered by end of day.

Not available to destinations where UPS Next Day Air is committed for end of day.

UPS 2nd Day Air A.M.

®

Guaranteed delivery by noon on the second business day to metropolitan commercial

destinations where UPS Next Day Air delivery is committed by 10:30 a.m. Not available to destinations where UPS Next Day Air delivery is committed by noon or end of day.

UPS 2nd Day Air

®

Guaranteed on-time delivery by the end of the second business day to every address throughout the United States and Puerto Rico.

UPS 3 Day Select

®

Guaranteed delivery by the end of the third business day to every address in the 48 contiguous states.

UPS Ground

Guaranteed day-definite delivery to every address within the 48 contiguous states.

UPS Hundredweight Service

®

This service is designed for shipments UPS classifies as Less-than-PalletLoadSM_(LPLSM_).

An ideal alternative to traditional LTL (Less-Than-Truckload) service for multiple-piece shipments weighing less than 1,000 pounds.

UPS SonicAir

®

Available every day. Guaranteed service from the United States to more than 180 countries and territories worldwide. Service is typically completed within 24 hours, including customs clearance. Specific delivery time guaranteed at time of order placement.

UPS Worldwide Express Plus

SM

Guaranteed delivery by 8:30 a.m. to more than 580 cities in 15 countries. Time in transit is typically two business days, but delivery is guaranteed by 8:30 a.m. on the next business day to major metropolitan areas in Canada.

Domestic

Fastest UPS®_SonicAir®

UPS Next Day Air®_{Early A.M.}®

Faster UPS Next Day Air®

UPS Next Day Air Saver®

UPS 2nd Day Air A.M.®

UPS 2nd Day Air®

Fast UPS 3 Day Select®

UPS Ground

Domestic Multiple-Piece Shipments

UPS Hundredweight Service®

International Export

Fastest UPS SonicAir

UPS Worldwide Express PlusSM

Faster UPS Worldwide ExpressSM

UPS Worldwide ExpeditedSM

Fast UPS Standard To Canada

International Import Freight Collect

Fastest UPS Worldwide Express Plus UPS Express NA1

Faster UPS Worldwide Express UPS Worldwide Expedited Fast UPS 3 Day SelectSM

From Canada

UPS Standard From Canada

Note: For additional details about

UPS service options, see the rate section beginning on page 24.

(21)

Process.

Determine the Service Option

UPS Worldwide Express

SM

Guaranteed delivery to more than 200 countries and territories.

Delivery guaranteed by 10:30 a.m. the second business day for shipments to major business centers, including more than 1,000 cities across Europe, and by end of day to most other destinations.

When you call for an early pickup from a major metropolitan area, overnight delivery of Letters and documents is guaranteed by the end of the next business day to the world’s most important business centers in Europe, Asia, Central and South America, and Mexico. For UPS Worldwide Express shipments to Canada, overnight delivery of UPS Letters and packages is guaranteed by 10:30 a.m.

the next business day to most major business centers, and by the end of the business day to most other destination in Canada.

UPS Worldwide Expedited

SM

Guaranteed delivery to more than 56 destination countries:

– To Canada, typically within three business days to most destinations. – To Mexico, typically within three

business days.

– To major destinations in Europe, Asia, and Central and South America, typically within four or five business days.

UPS Standard To Canada

Guaranteed, economical ground delivery to most addresses in the 10 provinces of Canada.

International Import Freight Collect

UPS Worldwide Express Plus

SM

Guaranteed delivery by 8:00 a.m. or 8:30 a.m., depending on destination, from major busi-ness centers around the world to major business centers in the United States.

UPS Worldwide Express

SM

_NA1

Guaranteed overnight delivery across the United States from many major European business centers. All Worldwide Express destinations will receive Letters, documents, and packages by 10:30 a.m. the next business day from Europe if an earlier pickup is requested in select origin postal codes.

UPS Worldwide Express

SM

Guaranteed delivery from more than 170 countries and territories. Overnight delivery of Letters, documents, and packages is guaranteed from major business centers across Canada and Mexico. Two-day package delivery is guaranteed from most of Europe.

UPS Worldwide Expedited

SM

Delivery is guaranteed within two to five days, depending on origin. Available from more than 56 countries:

– From Canada, typically within two business days.

– From Mexico, typically within three business days.

– From Europe, Asia, and Central and South America, typically within four or five business days.

UPS 3 Day Select

SM

_{From Canada}

Guaranteed delivery by the end of the third business day from most locations in Canada to every address in the 48 contiguous states.

UPS Standard From Canada

Guaranteed, economical ground delivery from Canada to every address in the 48 contiguous states.

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Determine Weight and Size

Domestic Shipments, Including Puerto Rico (Dimensional Weight)

International Shipments (Dimensional Weight)

Billable Weight: Actual, Dimensional, or Oversize? Determining which weight to use in calculating your rate requires that you determine which rule applies. Different rules apply depending on

the service selected.Dimensional

weight applies to all service options

that may involve an aircraft. Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards. Similar rules,

Oversize 1 and 2,apply to ground

shipments.

Irregularly Shaped Packages Measure boxes or containers that are not rectangular to determine dimensional weight and whether the package is within maximum limits. Treat the irregularly shaped package as if it were in a regular rectangular box. Measure the length, width, and height of the package from its extreme points.

Note:Packages that exceed UPS

weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 132 or 133 for details.

For UPS Next Day Air®_{Early A.M.}®_{, UPS Next}

Day Air®_{, UPS Next Day Air Saver}®_{, UPS 2nd}

Day Air A.M.®_{, UPS 2nd Day Air}®_{, and UPS}

3 Day Select®_:

1. Determine actual weight. Use any standard scale.

2. Determine dimensional weight. Multiply the package length by the width by the height. For each measurement, round off any fraction to the nearest whole inch (for example, 1.00" to 1.49" will be considered 1 inch, and 1.50" to 1.99" will be considered 2 inches). The result is the cubic size. If this number is 1,728 inches or less, use the actual weight in your rate calculation. If this number is more than 1,728 inches, divide the cubic size by 194 to determine dimensional weight in pounds. Increase any fraction to the next pound.

Multiple Packages

If you have more than one package to be shipped, consider each package a separate shipment for weight calculation purposes. For UPS Hundredweight Service®_shipments,

see pages 54 and 55.

3. Determine billable weight.

Compare each package’s actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

For UPS Worldwide Express PlusSM_{, UPS}

Express NA1, UPS Worldwide ExpressSM_,

UPS Worldwide ExpeditedSM_{, UPS 3 Day}

SelectSM_{From Canada, and UPS Standard}

From Canada:

1. Determine actual weight. Use any standard scale.

2. Determine dimensional weight. Multiply the package length by the width by the height. For each measurement, round off any fraction to the nearest whole number (for example, 1.00 to 1.49 will be considered 1, and 1.50 to 1.99 will be considered 2). The result is the cubic size.

For a multiple-package shipment,add the result for all of the packages together. The total is the cubic size of the shipment. (If you are using a UPS Shipping Record book, each international package is considered a separate shipment for billing purposes.) Divide the cubic size by 166 if measured in inches, or by 6,000 if measured in centimeters,

to determine the dimensional weight. To convert metric measurements into pounds, multiply the result by 2.20465. Increase any fraction to the next pound.

3. Determine billable weight.

Compare the package’s/shipment’s actual weight to the dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.

Dimensional Weight =L x W x H 194 L = Length in inches W= Width in inches H= Height in inches L W H Dimensional Weight in Pounds L = Length in inches W= Width in inches H = Height in inches Dimensional Weight in Kilograms L = Length in centimeters W= Width in centimeters H = Height in centimeters = L x W x H 166 = L x W x H 6,000 L W H L W H

(

)

(

)

Length Height Width

Visit ups.com®_{or call}

1-800-PICK-UPS®_{for guarantee}

details, service availability, delivery time commitments, or to request a pickup.

(23)

Process.

Determine W

eight and Size

Items Shipped in Bags Shape – When multiple items are shipped in a flexible container (e.g., burlap or plastic bag), the dimensional or oversize measurements will be deter-mined when the exterior is at rest. As this shape will differ from placement to placement, cubic size or length and girth measurements will be at the sole discretion of UPS. As always, the bill-able weight will be the greater of the dimensional or oversize weight as compared to the actual weight. Tails – A tail on an item shipped in a bag should be measured for the amount of space it takes up in a reasonably compressed fashion. Any tail that is created by placing an item in a bag must be compressed and taped to the body of the item.

Note:Packages that exceed UPS

weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. See page 132 or 133 for details.

Determine if Oversize 1 or Oversize 2 rules apply to your UPS Ground and UPS Standard To Canada shipments.

Weight and Size Information

The information below applies to all UPS service options except UPS®_SonicAir®_{, unless otherwise}

indicated. See pages 54 and 55 for additional information applying to UPS Hundredweight Service®_.

Oversize 1

A package is considered “Oversize 1” (OS1) when its combined length and girth exceeds 84 inches, and combined length and girth is equal to or less than 108 inches, and actual weight is less than 30 pounds.

For each OS1 package, the billable weight is 30 pounds.

Oversize 2

A package is considered “Oversize 2” (OS2) when its combined length and girth exceeds 108 inches, and actual weight is less than 70 pounds.

For each OS2 package, the billable weight is 70 pounds.

Maximum Weight

For domestic shipments, the maximum weight per package is 150 pounds. For international shipments, the maximum weight of a package may vary by destination or origin. Call the UPS International Customer Service Center at 1-800-782-7892 for details.

The maximum weight for a Hazardous Materials/International Dangerous Goods package (contractual service only) is 70 pounds, unless further restricted in the Guide for Shipping Ground and Air Hazardous Materialsat ups.com®_{. Call the}

UPS Hazardous Materials Support Center at 1-800-554-9964 for details.

Maximum Length

The maximum length per package is 108 inches or 270 centimeters. A package with the longest side measuring over 60 inches or the second-longest side measuring over 30 inches in length will be subject to an Additional Handling charge of $5. Maximum Size

The maximum size per package is 130 inches or 330 centimeters in length and girth combined. For irregularly shaped air packages, see page 20 for instructions.

Start here 84" 108" 130"

Girthis the distance all the way around the package or object at its widest point perpen-dicular to the length.

Lengthis the longest side of a package or object. •-•-•-•-•-•-•-•- •-•-•-•-•-•-•-• -•-•-•-•-•-•-•-•-•-•-•-•-•-_{•-•-•-•-•-•} - •-• - •-•-•-•-•-•-•-• - •-•-•-• - •-•-•-•-•-•-•-•-•-•-•-• - • -•-•-• - -•-•-•--•-•-•--•-•-• - •-•-• - •• •• -•-•-• --•-•-•--•-•-•--•-•-• -•-•-•-• -•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-• •• • •• •• •• •• •• •••••••••••••• ••• •••• •• • • • • ••••••••••• • • ••••••• •••••••••• •• •• •• •• •• ••• • • • • ••• •• • •• • • • •• • • • • • • • • •••• • • • • • • GIRTH

Step 1: Measure Girth

•-•-•-•-•-•-•-•-• ••• ••• ••••••• •••• •••••••• •• ••••••• ••• ••• •••• •• •• ••••••••• •••• •• •• •• -•-•-•-• - • -•-•-•-• - -•-•-•-•--•-•-•-•--•-•-•-• - • -•-•-• - -•-•-•--•-•-•--•-•-• - • -•-•-• - -•-•-•--•-•-•--•-•-• - • -••-• - • -•-•-• - -•-•-•--•-•-•--•-•-• - • -•-•-• - •••• -• --•--•--•--• -•-•-• -•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-• -•-•-•-•-•-•-•-•-•-•-• •• •• ••• •• •• •• •• •• •• •• •• •• •• •• •• •• •• •• •• •• •• •• •• •• •• • • •• • •• • • • • • • • • • • •• • • •• • • •• • • • • • • • • • • LENGTH

Step 2: Measure Length

Tool:To help you determine if your package’s dimensions are within UPS size limits, a 130-inch chain is available upon request by calling 1-800-PICK-UPS®_.

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ZONES

Determine the Zone

Domestic Shipments

Domestic

Where is your package going? We’ve divided the United States and Puerto Rico into numbered zones. Use your UPS Zone Chart to determine the destination zone for the domestic service option (except UPS®_SonicAir®_{) you’ve chosen.}

Your chart is provided separately and is based on your origin ZIP Code®_{. View or}

down-load your UPS Zone Chart at ups.com®_{, or order one by calling 1-800-PICK-UPS}®_.

Within the 48 Contiguous States and to Puerto Rico

Instructions are at the top on the front

of your UPS Zone Chart. Please note

that UPS Next Day Air®_{Early A.M.}®_uses

the same zones as UPS Next Day Air®_.

Example:

If you are shipping from ZIP Codes 02001to 02499, take the first three digits of the receiver’s ZIP Code

and refer to the sample UPS Zone Chart at right: For a Ground shipment from an origin in ZIP Code 02001 to a destination located in ZIP Code 12955, the zone is 3.

Note:UPS OnLine®_WorldShip®_{, UPS Internet}

Shipping, UPS CampusShipTM_{, or a UPS OnLine}®

Compatible vendor shipping system will auto-matically determine the zone for you.

117-126 127 128 129-139 140-147 148-149 150-168 169-172 173-174 2 3 2 3 4 3 4 3 4 102 103 102 103 104 103 104 103 104 132 133 132 133 134 133 134 133 134 202 203 202 203 204 203 204 203 204 242 243 242 243 244 243 244 243 244 302 303 302 303 304 303 304 303 304 Ground DESTINATION ZIP CODES Next Day Air Next Day Air Saver 2nd Day Air 2nd Day Air A.M. 3 Day Select

(25)

Process.

Determine the Zone

Instructions are on the back of your UPS Zone Chart. Please note that UPS

Next Day Air®_{Early A.M.}®_{uses the}

same zones as UPS Next Day Air®_.

Example:

We provide service to all points in Alaska and Hawaii. Locate the destination ZIP Code®

on the sample UPS Zone Chart to obtain the zone for the service level of your choice. For a UPS Next Day Air shipment from

an origin anywhere in the 48 contiguous states to a destination in Alaska located in ZIP Code 99556, the zone is 124.

Next Day Air 2nd Day Air ZONES ALASKA DESTINATION ZIP CODES 99501-24 124 224 99540 124 224 99547-55 126 226 99556 124 224 99557-59 126 226 99561 126 226 99563-66 126 226

Domestic Shipments

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Determine the Rate

Domestic and International

You’ve chosen the service option, computed the billable weight, and looked up the shipping zone. Now you can determine the rate. And it’s the same process whether you’re shipping domestically, exporting to other countries, or importing into the United States.

Domestic, Export, and Import Freight Collect (except UPS

®

_SonicAir

®

₎

1. Go to the pages listing the rates for the

service option you’ve selected.

2. Match the billable weight to the appropriate zone. Add surcharges if special options or additional services are selected.

Example:

On page 27, for a UPS Next Day Air®_shipment

weighing 40 pounds where the destination zone is 104, the rate would be $94.75.

Note:UPS OnLine®_WorldShip®_{, UPS}

Internet Shipping, UPS CampusShipTM_,

a UPS OnLine®_{Compatible vendor}

shipping system, or the Quick Cost

Calculator on ups.com®_will

auto-matically determine the rate for you.

Note:The applicable UPS Rates are

determined on the basis of package and shipper characteristics, and are therefore subject to change. Visit ups.com or see the “Terms and Conditions” beginning on page 150 for details.

UPS Next Day Air

®

Guaranteed Overnight By 10:30 a.m.*

Domestic

Zones 36 Lbs. 37 38 39 40 102 103 104 105 106 107 108 124** 125** 126** $44.00 $53.25 $87.75 $95.25 $100.25 $102.50 $105.75 $106.00 $106.00 $118.25 44.75 54.00 89.50 97.25 102.25 104.75 108.00 108.25 108.25 120.50 45.50 54.75 91.25 99.25 104.25 107.00 110.25 110.50 110.50 122.75 46.25 55.75 93.00 101.25 106.25 109.25 112.50 112.75 112.75 125.00 47.00 56.75 94.75 103.25 108.25 111.25 114.75 115.00 115.00 127.25

(27)

Note: For pickup and delivery, a $2.25 fee will be assessed for each additional mile or fraction thereof beyond a 15-mile radius from destination airport. See page 113

for UPS SonicAir®

additional charges.

Note:Hazardous Materials

are not accepted in UPS SonicAir service.

UPS SonicAir

Same-Day Service

Domestic

Same Day. Any Time. Any Place in the United States.

UPS SonicAir offers same-day guaranteed delivery to any address in the United States, typically between four and six hours. That’s speed. Moreover, there are few limitations: ship at any hour of the day, on any day of the year, including holidays. That’s flexibility.

Service Highlights

– Fast Pickup:Usually within 60 minutes of order placement.

– Guarantee:Specific delivery times are guaranteed at order placement. – Ease:For most shipments, simply use

your UPS account number and sign the shipping document provided by the courier at the time of pickup.

– Few Size and Weight Limitations:Aircraft can be chartered if necessary to accommo-date needs. Certain restrictions may apply. Call 1-800-451-4550 for more information. – Anywhere:Send to/from all U.S. addresses.

(Please see page 62 for UPS SonicAir international service.)

– Proactive:Proactive communication of the shipment status sent via e-mail, phone, or fax, including any changes in the delivery schedule. Proof of delivery provided upon shipment arrival.

– Verification:We automatically contact the shipper to confirm the time of delivery and provide the name of the person who signed for it, at no additional charge.

– Tracking:Information available online at sonicair.ups.com 24 hours a day, 365 days a year, or by calling 1-800-451-4550. – Informed:Tracking information available

30 minutes after scheduled departure and 30 minutes prior to scheduled arrival, so you know about any potential delay. – Reports:Detailed performance reports

for shipments upon request at no additional charge.

– Web-Enabled:Quick quotes, pickup and delivery options, online ordering and tracking, and account management via the Web at sonicair.ups.com.

– Confirmation:Automatic verbal delivery confirmation.

Available Options

– Door-to-Door:We pick up from your door and deliver to the final destination.

– Hold for Pickup:We pick up from your door, deliver to the destination airport, and hold for pickup by the recipient.

– Hand-Carry Service:A dedicated SonicAir courier will carry your shipment from your door, on board the flight, and to your final destination.

– Aircraft Charter:We can arrange for a char-tered aircraft to transport your shipment.

Services and Rates

Door-to-Door (48 States) – 25 pounds or less: Shipments picked up

and delivered door-to-door . . . .$169

Hold for Pickup – 25 pounds or less: Shipments held for recipient pickup

at destination airport . . . .$153 Retrieval:Shipments picked up at

destination airport and delivered . . . .$ 45 Drive (within 15 miles) – 50 pounds or less: Shipments picked up and driven

to destination . . . .$ 45

Express Freight – 100 pounds or more: Freight shipments delivered door-to-door (varies by lane) . . . .$1.75 to $3 per pound Hand-Carry:Shipments hand-carried, door-to-door . . . .Based upon destination Charter:Shipments sent by chartered aircraft . . . .Based upon shipment

and destination

Process.

Determine the Rate

Visit sonicair.ups.comor call

1-800-451-4550for guarantee details, service availability, delivery time commitments, or to request a pickup.

UPS

®

SonicAir

®

– Domestic

(28)

UPS Next Day Air

Guaranteed Overnight By 10:30 a.m.*

Domestic

*Visit ups.com®_{or call}_{1-800-PICK-UPS}®_for

**Zone 124 is metro Alaska and Hawaii, zone 125 is Puerto Rico, and zone 126 is remote Alaska and Hawaii. Some shipments to Alaska and Hawaii require additional time in transit.

– Free UPS packaging is available. See pages 12 and 13.

– These UPS Next Day Air rates also apply for shipments from UPS Drop Boxes.

Zones Letter 1 Lbs. 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

UPS Next Day Air®

Fast, guaranteed delivery to every address in all 50 states and Puerto Rico by 10:30 a.m., noon, or end of day the next business day, depending on destination. Optional Saturday pickup and

delivery. UPS Hundredweight Service®_available.

(See page 54.)

UPS Next Day Air®_{Early A.M.}®

Faster, guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to many other U.S. cities, including Anchorage, Alaska. Additionally, we deliver to literally thousands more ZIP Codes than anyone else.

Refer to ups.com®_{or call 1-800-PICK-UPS}®

for delivery areas. Optional verbal delivery confirmation and Saturday pickup and delivery. (Saturday delivery is 9:00 a.m. or 9:30 a.m., depending on destination.) Hundredweight Service not available.

Add $28.50to the applicable published Next Day Air rate for each Next Day Air Early A.M. Letter or package.

Delivery to Residential Destinations

Add $1.15to the appropriate Next Day Air Early A.M. or Next Day Air rate for each Letter or package going to a residential destination. A residential delivery is defined as delivery to a location that is a home, including a business operating out of a home that does not have an entrance open to the public. A Delivery Area Surcharge of $1.75 applies to each Letter and package delivered to residences in certain ZIP Codes. Go to ups.com or call 1-800-PICK-UPS for a listing of applicable ZIP Codes. (This surcharge does not apply to UPS Hundredweight Service shipments.)

102 103 104 105 106 107 108 124** 125** 126** $12.75 $14.25 $15.00 $15.50 $16.00 $16.75 $17.25 $17.50 $17.50 $23.75 14.75 17.50 20.75 22.50 24.50 25.75 26.25 27.75 27.75 39.75 15.75 18.75 23.25 25.25 27.50 28.50 29.00 31.00 31.00 43.00 17.25 19.75 25.75 27.75 30.50 31.50 32.25 34.00 34.00 46.00 18.25 20.75 28.25 30.50 33.25 34.25 35.00 37.00 37.00 49.00 19.25 22.00 30.50 33.00 36.00 37.00 38.00 39.75 39.75 51.75 20.00 23.00 32.75 35.50 38.75 40.00 41.00 42.50 42.50 54.50 20.75 24.50 35.00 38.25 41.75 42.75 43.75 45.00 45.00 57.25 21.50 25.75 37.25 40.75 44.75 45.75 46.50 47.75 47.75 59.75 22.25 27.00 39.75 43.25 47.75 48.75 49.50 50.25 50.25 62.50 23.00 28.25 42.00 45.75 50.25 51.50 52.50 52.75 52.75 65.00 23.75 29.50 44.25 48.00 52.75 54.50 55.25 55.50 55.50 67.50 24.50 30.50 46.50 50.50 55.25 57.25 58.00 58.25 58.25 70.25 25.25 31.50 48.75 52.75 57.50 59.75 60.50 61.00 61.00 72.75 26.00 32.75 50.75 55.00 59.75 62.25 63.00 63.50 63.50 75.00 26.75 34.00 52.75 57.25 62.00 64.25 65.50 65.75 65.75 77.25 27.75 35.00 54.25 59.00 63.75 65.75 67.50 67.75 67.75 79.50 28.50 36.00 55.75 60.75 65.50 67.25 69.50 69.75 69.75 81.50 29.25 36.75 57.25 62.25 67.00 68.75 71.50 71.75 71.75 83.50 30.00 37.50 58.75 63.75 68.50 70.50 73.50 73.75 73.75 85.50 30.75 38.25 60.25 65.50 70.25 72.25 75.25 75.50 75.50 87.50 31.50 39.00 61.75 67.25 72.00 74.00 77.00 77.25 77.25 89.25 32.25 39.75 63.50 68.75 73.75 75.75 78.75 79.00 79.00 91.00 33.00 40.75 65.25 70.50 75.50 77.50 80.50 80.75 80.75 92.75 33.75 41.75 67.00 72.25 77.25 79.25 82.25 82.50 82.50 94.50 34.50 42.75 68.50 74.00 79.00 81.00 84.00 84.25 84.25 96.25 35.50 43.75 70.25 75.75 80.75 82.75 85.75 86.00 86.00 98.00 36.25 44.50 72.00 77.50 82.50 84.50 87.50 87.75 87.75 99.75 37.00 45.25 73.75 79.25 84.25 86.25 89.25 89.50 89.50 101.75 37.75 46.00 75.50 81.25 86.25 88.00 91.00 91.50 91.50 103.75 38.75 46.75 77.25 83.25 88.25 89.75 93.00 93.50 93.50 105.75 39.75 47.75 79.00 85.25 90.25 91.75 95.00 95.50 95.50 107.75 40.50 48.75 80.75 87.25 92.25 93.75 97.00 97.50 97.50 109.75 41.50 50.00 82.50 89.25 94.25 95.75 99.00 99.50 99.50 111.75 42.50 51.25 84.25 91.25 96.25 98.00 101.25 101.50 101.50 113.75 43.25 52.25 86.00 93.25 98.25 100.25 103.50 103.75 103.75 116.00

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UPS Next Day Air

®

– Domestic

Process.

Determine the Rate

Customers Who Do Not Receive a Daily UPS Pickup If you request a UPS On Call Air

Pickup®_{or a one-time pickup,}

add $4 per Letter or package to the rate shown. This rate applies to both account holders and customers without a UPS account. If you are an account holder who receives daily pickup service and you request an On Call Air Pickup, the $4 fee will not be applied.

– There is no weight limit on Next Day Air Letters containing letters, business correspondence, urgent documents, and electronic media. UPS Next Day

Air®_{Letters containing items other}

than those listed above are subject to the corresponding rates for the applicable weight of the Letter. – For packages measuring more

than one cubic foot, dimensional weight may apply. See page 20 for details.

– Any fraction of a pound more than the weight shown requires the next higher rate.

– To determine your destination zone, see page 22.

– See pages 104 to 139 for additional services and charges, service restrictions, and general information.

UPS Next Day Air

Guaranteed Overnight By 10:30 a.m.*

Domestic

– To determine the rate for a package weighing over 70 pounds, please turn the page.

Zones 36 Lbs. 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 102 103 104 105 106 107 108 124** 125** 126** $44.00 $53.25 $87.75 $95.25 $100.25 $102.50 $105.75 $106.00 $106.00 $118.25 44.75 54.00 89.50 97.25 102.25 104.75 108.00 108.25 108.25 120.50 45.50 54.75 91.25 99.25 104.25 107.00 110.25 110.50 110.50 122.75 46.25 55.75 93.00 101.25 106.25 109.25 112.50 112.75 112.75 125.00 47.00 56.75 94.75 103.25 108.25 111.25 114.75 115.00 115.00 127.25 47.75 57.75 96.50 105.25 110.50 113.25 117.00 117.25 117.25 129.50 48.50 58.75 98.25 107.00 112.75 115.25 119.25 119.50 119.50 131.75 49.25 59.75 100.25 108.75 114.75 117.25 121.50 121.75 121.75 134.00 50.25 60.75 102.25 110.50 116.75 119.25 123.75 124.00 124.00 136.25 51.25 61.75 104.00 112.25 118.75 121.25 126.00 126.25 126.25 138.25 52.25 63.00 105.75 114.00 120.75 123.25 128.00 128.50 128.50 140.25 53.25 64.25 107.50 115.75 123.00 125.25 130.00 130.50 130.50 142.25 54.00 65.50 109.25 117.50 125.25 127.50 132.00 132.50 132.50 144.25 54.75 66.75 111.00 119.25 127.50 129.75 134.00 134.50 134.50 146.25 55.75 68.00 112.75 121.00 129.50 132.00 136.25 136.75 136.75 148.50 56.75 69.50 114.50 122.75 131.50 134.25 138.50 139.00 139.00 151.00 57.75 71.00 116.25 124.50 133.50 136.50 141.00 141.25 141.25 153.50 58.75 72.50 118.00 126.25 135.50 138.75 143.50 143.75 143.75 156.00 59.75 74.00 119.75 128.00 137.75 141.00 146.00 146.25 146.25 158.50 60.75 75.50 121.50 129.75 140.00 143.50 148.50 148.75 148.75 161.00 61.75 77.00 123.25 131.50 142.25 146.00 151.00 151.25 151.25 163.50 63.00 78.50 125.25 133.50 144.50 148.50 153.50 153.75 153.75 166.00 64.25 80.00 127.25 135.50 146.75 151.00 156.25 156.50 156.50 168.75 65.25 81.50 129.25 137.50 149.00 153.50 159.00 159.25 159.25 171.50 66.50 83.00 131.25 139.75 151.25 156.00 161.75 162.00 162.00 174.25 67.75 84.50 133.25 142.00 153.75 158.50 164.50 164.75 164.75 177.00 69.25 86.25 135.25 144.50 156.25 161.25 167.25 167.75 167.75 179.75 70.50 88.00 137.25 147.00 158.75 164.00 170.25 170.75 170.75 182.75 71.75 89.75 139.25 149.50 161.50 166.75 173.25 173.75 173.75 185.75 73.00 91.50 141.25 152.00 164.25 169.50 176.25 176.75 176.75 188.75 74.25 93.25 143.50 154.50 166.75 172.50 179.25 179.75 179.75 191.75 75.50 95.00 145.75 157.00 169.25 175.50 182.25 182.75 182.75 194.75 77.00 96.75 148.00 159.50 171.75 178.50 185.25 185.75 185.75 197.75 78.50 98.50 150.25 162.00 174.25 181.50 188.25 188.75 188.75 200.75 80.00 100.25 152.50 164.50 176.75 184.50 191.25 191.75 191.75 203.75