Service Catalogue. Start developing your future

(1)

Service Catalogue

Start developing your future

(2)

Introduction to GP Strategies

A subsidiary of GP Strategies Corporation (NYSE:GPX), GP Strategies Limited (GPSL) is a global performance improvement company and a leader in sales, leadership, coaching and mentoring and technical training, online learning solutions and management consulting.

We will support your organisation in improving your ability to service your customers needs through innovative and creative interventions training, consulting, and business improvement services.

For over a decade GPSL has defined and implemented plans, processes and technologies that revolutionise organisations - resulting in significant value to the world’s most successful corporations.

Our commitments to crafting intelligent solutions and delivering extraordinary service help us attract the industry’s best experts - professionals who are aligned with our core vision and values.

(3)

Acquisition Timeline

GP Strategies Corporation - Originally, General Physics Corporation provided technical services to the Navy Submarine Nuclear Power Program in the areas of operations, safety, and training. Throughout the 1970s and 1980s, General Physics Corporation expanded its service offering and industry focus through internal investment, organic growth and acquisitions that expanded its reach into the following:

GP Strategies Limited (GPSL) is a wholly owned subsidiary of GP Strategies Corporation

PMC - Sales, Management, Leadership, Personal Development, Financial Services, Financial Acumen and Customer Experience Training and Consultancy

Smallpeice Enterprises - Lean, Six Sigma and Project Management

Future Perfect Limited - Non-Financial Assurance/Environmental/Ecological

Clutterbuck Associates - Coaching and Mentoring Consultancy

Milsom - Technical Publications, Documentation, Design

Marton House Plc - E-Learning, Leadership and Contract Training Solutions

Bath Consultancy Group - Organisational Development, Leadership and Coaching Consultancy

Academy of Training Limited - Apprenticeships, Skills for Life and Workplace Training

Beneast Training Limited - Vocational and Work-Based Training

Ultra Training Limited - Recruitment, NVQ, Vocational and Work-Based Training

Information Horizons - Support Services for Apprenticeship Programmes

Asentus - Event Management, Training and Marketing Services

Blessing White - Leadership, Employee Engagement, Coaching and Consultancy

2011

GPSTL acquires Ultra Training Limited

2012

GPSTL acquires Information Horizons Ltd

2012

GPSL acquires Blessing White

2012

General Physics Corporation changes name to GP Strategies Corporation

2010

GPSTL acquires Academy of Training Limited

2011

GPSTL acquires Beneast Training

1966

General Physics Corporation founded

1997

GPSL acquires Learning Technology, STS and STC

2009

GPSL acquiresMilsom

1966

2012

2008

GPSL acquires Clutterbuck Associates

2008

GPSL acquiresFuture Perfect

2006

GPSL acquiresPMC

2010

GPSL acquires Marton House Plc

2007

GPSL acquires Smallpeice Enterprises

2010

GPSL acquires Bath Consultancy Group Bath Consultancy Group

2012

GPSL acquires Asentus

(4)

EMEA

Global Snapshot

Providing services since 1966

Delivery of learning outsourcing services to over 700,000 people in over 60 countries

Call/help centres offering 24x7 support in North America, Europe, and Asia

Over 67 offices globally

Learning reach of over 140 countries globally

Experience of using all the principle Learning Management System solution deployed in various languages

Over 2800 Employees

Over £250 million annual turnover International award winning organisation

GP Strategies Corporation, whose principal operating subsidiary is GP Strategies™, is listed on the New York Stock Exchange under the symbol GPX

Has been providing services in Europe since 1997 and 1974 by Acquisition

Employs over 520 professionals in UK, Ireland, France, Germany, Russia and The Netherlands

Worked in over 34 countries in EMEA

Our services include the following:

• Customer Experience Training and Consultancy • Financial Training and Consultancy

• Coaching: Strategy, Consultancy, Evaluation, Culture and Executive Coaches • Mentoring: Design, Launch, Evaluation, Training and Support

• Non-Financial Assurance/Environmental/Ecological • Training Outsourcing

• Leadership Development, Training and Consulting • Management Development, Training and Consulting • Change Management and Organisational Development • Sales Training and Consultancy

• Team Coaching

ISO 9001 and ISO 14001 Accredited Over 31 offices in Europe

Investors in People accredited

Over £36.5 million annual turnover in 2011 Delivered over 6000 events in EMEA in 2011 Trained over 56,000 delegates in EMEA in 2011

(5)

With regional operations throughout Europe and the ability to expand wherever you need to go, GPSL has got you covered, delivering training and consulting in your language and according to your needs. Backed by the strength of a publicly traded and financially sound organisation with significant resources around the world, GPSL’s capabilities can scale to meet any performance challenge you may encounter.

Our services include the following:

• Training Outsourcing

• Leadership Development, Training and Consultancy

• Management Development, Training and Consultancy

• Sales Solutions

• Financial Training

• Customer Experience

• Coaching

• Mentoring

• Change Management and Organisational Development

• Non-financial Assurance/Environmental/Ecological

• Outplacement

Our Services

GP Strategies Training Services

At GPSL we offer a vast range of training programmes and supporting services covering almost every aspect of leadership, development, sales, customer experience, management, finance, coaching and mentoring, climate change and sustainability and a whole host of other subjects - for a full list please see our website.

However, the key to our success is that we do not just offer ‘off the shelf ’ training alone; we assess what your needs are and then engage our experts to design a service that to order.

All our experts are senior people with relevant career experience, willing and able to share these experiences with delegates in addition to delivering the course materials. This ensures that there is always a healthy balance of theory and practice at a GPSL event.

GPSL are one of the leading suppliers of tailored training services, we can tailor any course to meet your needs or we can develop a new course at relatively short notice. A unique feature of our training is that our knowledgeable trainers write and deliver their own course materials and will construct practical exercises and discussions based on real experience. Thus the all important blend of theory and practice filters through all our training ensuring delegates acquire the maximum practical as well as academic benefits.

We can also deliver cost effective in-house training programmes that allow you to determine the content, depth, attendee size, structure, length and sequence of the training within the security of your own premises. In addition to in-house training we also deliver public courses around the world.

All our training is focused, practical and results orientated to enhance the application of learned concepts by the participants in their daily working life. We always aim to learn about our clients’ needs, their goals and the background of the participants. In particular the markets within which the participants seek to operate.

(6)

What differentiates us

A proven track record of successful learning BPO delivery

• With a history of providing learning outsourcing services to over 50

internationally based clients ranging from mid-size businesses to Global 1000 organisation. GPSL has delivered proven results for clients across multiple industries, measured in both operational efficiencies and business impact

• GPSL delivers learning outsourcing services to over 700,000 people in over 60 countries

Global scale and reach

• Call/help centres offering 24x7 support in North America, Europe, and Asia

• Experience of using all the principle Learning Management System solution deployed in various languages

• Delivered at least 20,000 different courses in the last 47 years

• Over 67 offices globally

• Learning reach of over 140 countries globally

Innovation and market leadership

Flexible transition timelines without cost impact Global learning services company

Experience specific to the proposed scope Scalable, flexible, cost-effective solutions Continuous improvement culture

Committed to customer satisfaction

Training Outsourcing

In an increasing challenging world economy, many organisations are focused and energised on maintaining and growing their market position. This will often require significant internal resource commitment within the company. As such companies are often required to do more with less as they attempt to identify innovative and dynamic strategies to maintain their competitive advantage.

Learning and Development (L&D) and talent management programs are often required on a global scale. This in itself can present a set of unique challenges and requires a skill set that organisations may not wholly possess internally. Even if this isn’t the case, the amount of effort required using internal resources can grow significantly over a short period of time, drawing essential expertise away from business critical strategies.

One solution being adopted increasingly by large organisations, is to partner with a global organisation with a proven reputation of providing fully managed training services. One such company is GPSL.

With more than 47 years experience of delivering world class services in over 67 strategically placed offices worldwide and employing over 2800 professionals. The advantages and benefits of having GPSL support your team are:

• Your people will be free to address higher-level objectives

• You’ll gain flexibility, quality, and cost management that you’d expect from a recognised leader in outsourced training services

• We are committed to understanding and supporting your business goals

• World-class expertise, people, and resource which include; accountability, focus, industry knowledge, and unparalleled buying power

• Demonstrate tangible cost savings

• Have greater visibility of what you invest and the returns

• Culturally aligned to you business

• Adds significant value as GPSL integrates your highly complex systems, and helps you analyse and improve your operations

• A partner who is passionate about learning and the commercial benefits learning provides to an organisation

(7)

Leader development and retention is a critical competence for most organisations – and one of the most difficult to maintain. Although traditionally, managers may have considered that personal development was aimed at helping them become a leader, in a 21st century environment, intensive, continuous learning is a now a key characteristic of high performing leaders and leadership teams.

GPSL’s approach to leadership development recognises that generic leader competencies are only valid and useful when linked to the specific demands of a leadership role; and that these demands are constantly changing.

We use the basic transitions of the Leadership Pipeline to match developmental needs with a job role. Additionally, we use models of adult/leadership maturity and a variety of psychometric instruments, including Reiss Motivational Profiling. We do not offer a generic competency model of leadership. There is little evidence that these work and rather more evidence that they tend to misdirect

developmental objectives and activities.

We take a systemic view of development. Much of the formal learning leaders and managers undertake is wasted, because the system, which they and their team constitute, resists change. To ensure learning is embedded, we tend to work with both the leader and their team.

We draw on the concept of “innovation in leadership” – the observation that long-term successful organisations are innovative in their products and services, the way they do business, the way they learn, and in how they constantly renew their culture. Core to the successful management of continuous cultural innovation is the concept of balance.

Throughout our leadership and management workshops we use models from respected Leadership Gurus like Tom Peters, Blake & Moulton, Kurt Lewin, Adair, Drucker and Mintzberg.

Example programmes we have developed:

• Post Recessionary Leadership Techniques

• Leading for Performance Excellence

• Leading effective teams

• The Great Way to Leadership

• Inspiring Leaders Programme

• Action Centred and Situational Leadership

Executive Coaching

Our executive coaching solutions provide coaching on a one-on-one basis, providing an invaluable source of support and development for all levels of an organisation: board members, senior managers, middle managers and those looking to develop their careers wherever they sit within their company. Our executive cadre of coaches are outstanding: they all have eclectic backgrounds and most importantly they all have multi-faceted lives with lots of real world experience. They look at situations from a business point of view, but equally, from a humanistic/holistic point of view.

(8)

Product and skills training is an essential part of increasing performance. But if you really want to transform your sales people into highly effective brand advocates, you need a holistic approach that augments their skills with visionary strategies, tight methodologies, compelling incentives and powerful support materials. GPSL’s Sales Solutions help you take advantage of every available strategy to fuel your competitiveness by providing end-to-end, custom services. With GPSL, your sales people will become powerful stewards of the branding messages you’ve invested in. They’ll use proven approaches for turning prospects into customers. And they’ll access innovative strategies to inspire loyalty and repeat business from your customers.

GPSL’s Custom Sales Solutions has helped reinforce the brand leadership and increased sales of some of the most successful sales organisations:

• Avon

• Barclays Bank

• General Motors

Sales Solutions

Management training provides a vital procedural discipline to improving business performance and thus adding to a business’s success. Not only is it a cost effective means of improving business performance it is known to improve motivation, focus, retention and more effective decision making to mention only a few benefits. At GPSL we are always moving with the times, continually updating to capture the latest developments and thought processes.

We can help your managers:

• The progression from being a “manager” into a “leader”

• Manage performance issues more effectively

• Motivate and build their teams - increase performance

• Continuing coaching and development of your staff

• Lead and implement the aggressive change agenda that your company is going through

• Effective planning of time and workloads

• Delegate work in an empowering way

• Improve communication and soft skills

• Conflict management

• Improve bottom line performance measures like sales, service and customer satisfaction

Management Development, Training and Consulting

• Cigna

• Microsoft Corporation

(9)

GPSL’s experience of developing and delivering customer experience interventions is second to none, customers have recognised that the buying experience no longer has to be dull, stressful and out of their control. Organisations have to ensure their customers are engaged, informed and feel in control. Buying habits and service levels have developed as the option pool widens with the enhancement of technology and choice.

GPSL supports its customers by raising the quality of the people, systems and processes that underpin delivering great customer experiences.

We always work with our customers to ensure that they understand what customers need versus what companies think customers want, we focus on the consequences of poor service and the merits of delivering excellent experiences. We look at how to discover what customers really expect and work with organisations to ensure they meet and exceed customers expectations through attitudes, knowledge and skills.

Customer Experience

With the challenges brought on by today’s everchanging financial landscape, it is more important than ever for those who are working in the banking and finance sector to keep up with the latest regulatory developments and to maintain a high level of technical skills.

GPSL’s specialised training for the Financial Services industry spans over 22 years of consultancy, design and delivery. Our courses are designed and delivered for finance professionals by finance specialists turned trainers who have also mastered the ability to deliver on highly complex subjects in a way that’s easy to follow and understand.

For those who find that their roles demand an ever increasing understanding of financial information, GPSL’s Financial Training interventions are designed to demystify financial jargons, conventions and concepts through highly engaging discussions using relevant case studies and exercises.

From technical skills to professional development our services are designed for investment banking, commercial banking, retail banking, insurance practitioners and for professionals who need to have a better understanding and knowledge of finance within their organisations.

(10)

We help our clients build and manage sustainable mentoring programmes. Our programmes are designed to meet the exacting criteria of the International Standards for Mentoring Programmes in Employment and reflect the most current research into mentoring fundamentals and good practice. Our research programmes are led by Prof David Clutterbuck, one of the world’s leading authorities on developmental mentoring. We draw upon the experience of associates in more than 20 countries.

Our applications of mentoring include programmes to support talent management, induction, diversity, indigenization, and leader development; as well as reverse mentoring (where the mentor is hierarchically more junior than the mentee). Our experience covers programmes with as few as 12 participants and as many as several thousand; single organisation and multiple organisation; single country to global; face to face mentoring to e-mentoring and mixed media mentoring. We can provide a complete turn-key solution to making mentoring deliver significant return on investment, or any combination of elements.

We help our clients build sustainable coaching capability and develop coaching cultures. Our continuous programme of research provides us with an evidence base for what genuinely works and what does not - and so we are able to help clients select appropriate mixes of coaching approaches for the specific variety of needs in that organisation.

Our key services in coaching include:

• Consultancy to develop a coaching culture

• Coach and coachee training from fundamentals (EMCC accredited) to post-graduate, in association with leading universities

• Top management briefings and personalised coaching skills development programme

• Coach assessment centres (to ensure that externally resourced executive coaches are competent)

• Coach development centres (aimed at helping internal coaches achieve the level of competence of the best externals)

• Team coaching

• Team coach training and accreditation

• Coach supervision - both one-to-one and group

• Measurement of coaching quality and coaching deliverables

• Train the trainer

• Executive coaching

• HR awareness and capability

• Coaching supervision training

Mentoring

Coaching

(11)

Sustainability/Non-Financial Assurance

Change is effective when strategy, culture and leadership are aligned. Change transformation needs clear governance and the right choice of approach. We believe that the solution for effective and sustainable change resides in the relationships and boundary connections between stakeholders.

Culture Change

Culture still eats strategy for breakfast. When organisations struggle to implement a strategy or transformation it is usually always down to culture.

Change Transformation

We help you re align the organisation in major transformations, and get energy moving when change gets stuck.

Merger Integration

We embed and integrate new acquisitions, work with human due diligence and address cultural alignment.

Change Capability

We raise the capacity, confidence and capability of change leaders throughout key functions of your business – especially in HR and OD.

Sustainability

Address unique challenges of engaging leadership and changing culture in moving towards a more sustainable business.

Change Management and Organisational Development

Do you understand and embrace the complex link between sustainable development and business growth?

We can help you build new capabilities into your company that will enable you to meet compliance requirements and develop services to promote better business outcomes: in cost, responsible performance and reputation.

Our solutions will reduce your competitive and regulatory risks by incorporating climate change and sustainability risk management into core business operations and decision making.

We are here to help you determine what you need to do to equip your business to thrive in the 21st century and a low carbon world.

Using our advisory services to apply an Evolutionary Sustainability model, we can help you and your business determine your current sustainable development profile; consider where you want to be, and in what timescales, and aid in deciding what you need to do to achieve sustainability objectives. We can deliver these advisory services in different delivery modes - Directive, Collaborative, Coaching and Training - developing bespoke materials and events to meet your needs.

(12)

‘Options’ is designed to provide practical and focused support during organisational change to you, the corporate client and its employees.

We know flexibility is key in supporting individuals and companies through organisational change and career development and transition.

We understand that some individuals will require more support than others, we offer a range of services to suit the different needs of individuals at different stages of their career lifecycle - from a completely tailored premium service for senior personnel to a remote online Career Transition Tool Kit. The online kit is a set of career management modules including: CV writing, job search strategy and successful interviewing.

Outplacement

As there is no single training delivery method capable of meeting every

requirement, GPSL develops, delivers and supports the following delivery media:

• Instructor led; facilitative; lecture; 121

• E-learning – including virtual universities, course development, content aggregation and hosting

• Distance learning

• Text-based

• Technology-based training (WBT/CBT/CAI)

• On-the-job training (OJT)

(13)

Accreditations

Recent Awards

2012 - Gold Best Learning Team; Gold Best Learning Measurement Approach; Gold Best Use of Mobile Learning; Two Silver Best Use of Video; Bronze Best Use of Performance Support

GP Strategies receives six prestigious “Excellence in Learning” awards from Brandon Hall

2012 - Bronze Excellence in Community Service

GP Strategies receives prestigious “Learning In Practice” award from Chief Learning Officer Magazine

2012 - Top 20 Learning Portal Company

GP Strategies named a “Top Learning Portal Company” by Training Industry, Inc. (third consecutive year)

2012 - Top 20 Content Development Companies

The Training Industry “Top 20” list recognises the leading training content development companies for their high-quality services and comprehensive capabilities

2012 - Top 20 Training Outsourcing Companies

The Training Industry “Top 20” list recognises the leading training outsourcing companies for their high-quality services and comprehensive capabilities

2012 - Top Sales Training Company

GP Strategies was named one of the 2012 “Top 20 Sales Training Companies” by Training Industry, Inc. for the fifth consecutive year

Customer First - Accredited February 2005, Re-Accredited July 2008 and July 2010

Scope: Employer Responsiveness, Customer Relationships, Market Awareness, People and Capabilities

Investors in People - Accredited 1999, Re-Accredited 2002, 2005, 2008 and 2011

Scope: Planning and Developing Strategies to Improve

Performance, Taking Action to Improve the Performance of the Organisation, Evaluate the Impact on the Performance of the Organisation

Adult Learning Inspectorate (Ofsted) - Grade 2 ‘Good’ Provider of Teaching and Learning. Accredited July 2006 Scope: Quality of Services, Outcomes and Training Delivery, Leadership and Management, Capacity to Improve and Self Regulate, Health and Safety, Equal Opportunities and Diversity

Matrix Quality Standard - Accredited August 2007

Scope: Information Advice and Guidance, Training Needs Analysis, Managing and Delivering Services

ISO 9001 - Accredited January 1995, Re-Accredited 1999, 2002, 2005, 2008 and 2011

Scope: International Standard Requirements for Quality Management of Services within an Organisation

ISO 14001 - Accredited March 2012

Scope: Internationally accepted standard that sets out how you can go about putting in place an effective Environmental Management System (EMS)

(14)

Service Catalogue. Start developing your future