Product Correction Notice (PCN) Issue Date: February 2, 2006 Archive Date: Not Applicable PCN Number: 1522F

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Product Correction Notice (PCN)

Issue Date: February 2, 2006 Archive Date: Not Applicable

PCN Number: 1522F

SECTION 1 - CUSTOMER NOTICE This PCN address issues

with the following products and systems:

Avaya Media Gateways with MM760 Media Modules installed.

Does this PCN apply to me? This PCN applies to configurations with Media Gateways running MM760 media modules.

What you should do when you receive this PCN:

You should upgrade all MM760 Media Module components with the specified firmware if appropriate.

Description of PCN: This notice specifies Media Module MM760 firmware and the associated readme file. The firmware file name is mm760v58.fdl.

What is the nature

of the PCN? Media Module firmware update.

This PCN addresses and resolves the following issues:

Firmware vintage 58 provides the following enhancements and fixes compared to firmware vintage 57. The firmware is backward compatible and works on all MM760s, but all features may not be supported depending on the release of Communication Manager that is running on the primary server. In other words, some features are release dependent.

T.38 fax operation has been improved and now works with Interstar’s XMedius T.38 Fax Server.

Fax-relay startup and compatibility with certain V.17 fax machines (14.4kbps) has been improved.

Previously, if a call was set up to a far-end IP address

immediately before that IP address timed out in the ARP (Address Resolution Protocol) Cache, there was a slight possibility of a delay of up to 7 seconds in establishing a talkpath between the two endpoints.

In addition, the readme file specifies the new features and fixes included with the firmware package. To obtain the readme file please refer to the Release notes and workarounds are located section of this PCN.

Level of Risk/Severity Class 1=High Class 2=Medium Class 3=Low

Class 2

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Is it required that this PCN

be applied to my system? The firmware specified in this correction notice is not required, but recommended.

The risk if this PCN is not installed:

It is possible that service disruptions could occur on the Media Gateway, as well as some features not working as expected.

Is this PCN for US customers, non-US customers, or both?

This applies to both US and non-US customers.

Does applying this PCN

disrupt my service? Yes. Firmware downloads cause the affected component (e.g., Media Modules) to be reset.

Installation of this PCN

is required by: Customer or Avaya Authorized Service Provider. Media Module firmware is customer installable and remotely installable.

Release notes and workarounds are located:

The readme files contain the specific enhancements and updates included in the Media Gateway and Media Module firmware packages and can be obtained by performing the following steps from a browser:

1. Go to http://support.avaya.com and click Downloads

2. Click on G250, G350, & G700 Media Gateway Firmware Downloads

3. Click on the appropriate readme files for the specific

components that are being updated. A list of the components can be found in the Required materials section of this PCN.

How to determine if your

product is affected: All MM760 Media Modules not already running firmware vintage 58 are affected.

To determine the Media Gateway and Media Module firmware vintages that are running on a Media Gateway, do one of the following:

Issue the command “show mg list_config” from the CLI of the MGP.

OR

Issue the command “list configuration media-gateway” from the SAT of the primary Media Server.

Required materials (If PCN can be customer installed):

The firmware update package mm760v58.fdl is required.

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Provisioning instructions (If PCN can be customer installed):

This PCN is being issued as a customer installable PCN. The Media Module firmware package can be obtained by performing the following steps from a browser:

1. Go to http://support.avaya.com and click Downloads 2. Click on G250, 350, & G700 Media Gateway Firmware

Downloads

3. Download the MM760 Firmware (Vintage 58) firmware package.

The MD5 Sum for mm760v58.fdl is dbb017a65963379173e7d960084e445b Finding the installation

instructions (If PCN can be customer installed):

This PCN is being issued as a customer installable PCN. The firmware installation instructions can be obtained by performing the following steps from a browser:

1. Go to http://support.avaya.com and click FIND

DOCUMENTATION and DOWNLOADS by PRODUCT NAME 2. Click on the appropriate Media Gateway product (i.e., G250

Media Gateway, G350 Media Gateway, or G700 Media Gateway)

3. Click on Installation, Migrations, Upgrades &

Configurations

4. Click on the appropriate installation and upgrades document

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SECTION 1A – PATCH INFORMATION

Note: Customers are required to backup their systems before applying the Service Pack.

How to verify the installation of the patch has been successful:

To verify the success of a firmware upgrade do one of the following:

Issue the command “show mg list_config” from the CLI of the MGP.

OR

Issue the command “list configuration media-gateway” from the SAT of the primary Media Server.

Verify the firmware vintages listed are those that were installed.

What you should do if the

patch installation fails? Escalate to Avaya Global Technical Services (800-242-2121).

How to remove the patch if malfunction of your system occurs:

Install the previous firmware if it is still available.

SECTION 1B – SECURITY INFORMATION Are there any

security risks involved? Not applicable.

Avaya Security

Vulnerability Classification: Not applicable.

Mitigation: Not applicable.

Coverage Entitlements: Avaya is issuing this PCN as remotely installable by the customer.

If the customer requests Avaya to install this PCN, it is considered a billable event as outlined in Section 4 (Software Updates and Product Correction Notices) of the Avaya Service Agreement Supplement (Full Maintenance Coverage). Please note that Avaya Services remote support is billable unless the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product Correction Support offer.

Additionally, Avaya on-site support is not included. If on-site support is requested, Avaya will bill the customer current Per Incident charges. Please note that Avaya Services on-site support is billable unless the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product Correction Support offer.

Customers under Avaya Warranty or Avaya Full Coverage Service Contract*

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Material No Charge Help-Line

Assistance Per the Terms of the Warranty or Full Coverage Service Contract Remote

Installation Current Per Incident Rates Apply On-site

Technician Labor

Current Per Incident Rates Apply

* Service contracts that include both labor and parts support – 24x7, 8x5.

Customers under Avaya Remote Only and Parts Plus Remote Service Contract

Material No Charge

Help-Line Assistance

Per the Terms of the Service Contract Remote

Per Incident Customer

(No Avaya Warranty or Avaya Service Contract)

Material No Charge

Help-Line

Assistance Current Per Incident Rates Apply Remote

Authorized BusinessPartner

Avaya authorized BusinessPartners are responsible for the implementation of this PCN on behalf of their customers.

Any support or work performed by Avaya may result in Per Incident charges.

Avaya Product Correction Notice Support Offer

The Avaya Product Correction Support Offer provides out-of- hours support for remote and on-site technician installable PCNs, and Avaya installation for all Avaya issued PCNs that are classified as “Customer-Installable”. Refer to the PCN Offer or contact your Avaya Account Representative for complete details.

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Avaya Contact List:

Avaya Contact Telephone Number

Global Technical Services (GTS) 800-242-2121 Remote Service Center – Hungary 361-345-4334

Caribbean and Latin America 786-331-0860

EMEA Services 31-70-414-8720

Asia/Pacific Regional Support Center 65-6872-8686

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