Pathways to Digital Growth
Course Outlines
IT Service Management
This course will help individuals understand the disciplines and processes that help service management staff to deliver and support quality products and services to both internal and external customers. Individuals will gain knowledge of the most widely adopted approach for IT Service Management in the world, ITIL, a practical framework for identifying, planning, delivering and supporting IT services to busi-ness.
The topics covered include:-
Service Management as a practice
The Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Certification on completion:- ITIL® Foundation for Service Management Suitable for the following job roles:-
This course is suitable for all levels of IT professionals involved in the provision of IT services either internally or externally.
IT Project Management
Good project management helps to ensure that risks are identified and managed appropriately, and objectives and benefits are achieved within budget, within time and to the required quality. PRINCE2® is recognised as an international standard for process-based project management and is the standard method for project man-agement in the UK. It embodies many years of good practice in project manage-ment and provides a flexible and adaptable approach to suit all projects.
The topics covered include:
What is project management
The PRINCE2® principles and themes Starting Up a Project
Initiating a Project The Business Case
The project organisation Project Planning
Risks and Quality Controlling a Stage
Managing Product Delivery Change and Progress
Directing a Project Closing a Project
Certification on completion:- PRINCE2® Foundation Suitable for the following job roles:-
PRINCE2 is aimed at project managers and aspiring project managers. It is also rele-vant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Manag-ers (e.g. Product Delivery ManagManag-ers), Project Assurance (e.g. Business Change Ana-lysts), Project Support (e.g. Project and Programme Office personnel) and opera-tional line managers/staff.
As software systems become increasingly commonplace, so too do software fail-ures. Software failures can result in loss of money, time and business reputation. ISTQB is the de facto industry reference for the software testing profession, with high quality syllabi that are developed and reviewed by leading testing profession-als from academia and industry. Topics covered include:
Fundamentals of Testing - Testing terminology; General testing principles;
Why testing is necessary; Fundamental test process; The psychology of test-ing.
Testing Throughout the Lifecycle - Models for testing; Component, System
Integration and Acceptance testing; Maintenance testing; Non-functional system testing; Functional system testing.
Static Techniques - Reviews and the test process; Costs and benefits of
re-views; Types of review: Walkthrough, technical review, inspections, infor-mal review; Static analysis.
Test Design Techniques - Black and White box testing and techniques;
Ex-perience-based techniques; Choosing test techniques.
Test management - Organisation; Project test plan; Configuration
manage-ment; Test estimation; Monitoring and control; Tracking progress and de-viations from plan; Incident management; Risk and testing.
Test tools - Types of test tool; Requirements testing; Static analysis; Test
de-sign; Data preparation; Capture/replay; Test running; Test harnesses, driv-ers and simulators; Performance testing; Dynamic analysis; Debugging; Comparison; Test management; Coverage measurement.
Certification on completion:- ISTQB Foundation Certificate Suitable for the following job roles:-
This course is suitable for individuals who are Software developers, technical and user acceptance testers, test analysts, test engineers, test consultants, test manag-ers, project managmanag-ers, quality managers and potentially anyone with an interest in testing.
Oracle Java Programmer
Java is the foundation for virtually every type of networked application and is the global standard for developing and delivering mobile applications (Java is the pro-gramming language used to build applications in Android), games, web-based con-tent and enterprise software. This course covers core Application Programming in-terfaces used to design object-oriented applications with Java, as well as insight into Java applications such as those that manipulate files, directories and file sys-tems. Topics covered include:-
Java Class Design Advanced Class Design
Object-Oriented Design Principles Generics and Collections
String Processing
Exceptions and Assertions Java I/O Fundamentals Java File I/O (NIO.2)
Building Database Applications with JDBC Threads
Concurrency Localisation
Certification on completion:- Oracle Certified Professional, Java SE 7 Programmer
Suitable for the following job roles:-
This course is suitable for individuals who possess a strong foundation in the Java Programming language as well as proven skill in creating Java technology programs. Individuals also need a background in Object Orientated Design and a basic knowl-edge of Java syntax, including conditionals, loops, and object and class construction.
Agile Software Development
Scrum is an Agile framework for completing complex projects. Scrum originally was formalised for software development projects, but it works well for any complex, innovative scope of work. Certified ScrumMasters® help project teams properly use Scrum, increasing the likelihood of the project's overall success. CSMs understand Scrum values, practices, and applications and provide a level of knowledge and ex-pertise above and beyond that of typical project managers.
Topics covered include:-
· Agile Rationale and Benefits · Scrum Development Process · Planning
· Teams · Estimation
· Agile Engineering Techniques · Implementing Scrum and Agile
Certification on completion:- Scrum Alliance Certified ScrumMaster (CSM) Suitable for the following job roles:-
This course is suitable for individuals who are Project Leaders, Development Man-agers, Technical Leads, Developers, Testers, Designers and Product Managers.