Deaf and Hard of
Hearing directory
Services available to
Deaf and Hard of hearing people
living in Hertfordshire
HCS039
Issue 6 Apr 2013
Review date May 2014
Health and Community Services
www.hertsdirect.org/hcs
0300
123 4042
Sensory Services:
What is Sensory Services?Sensory Services is a county-wide resource, based in Health & Community Services, within Hertfordshire County Council, and provide services to all adults and children with sensory needs.
The team offers three key pathways:
• VI Services for people who are blind or partial sighted or a degree of sight loss. • Deaf/ HoH services for people who are deaf/ hard of hearing or have a degree of
hearing loss.
• Deafblind services for people who are Deafblind or have a degree of dual sensory loss. VI Services:
We have staff including Rehabilitation Workers and Community Care Officers, available to provide an assessment to people with a visual impairment including:
• Low vision & lighting assessment.
• Specialist care management assessment and review. • Rehabilitation and mobility training.
• Blind and partially sighted equipment. • Visual Impairment registration (CVI).
• VI Information pack of useful information and local services.
• Information, advice and access to a network of agencies providing support and services to blind and partially-sighted people.
Deaf/Hard of Hearing services:
We have staff including Social Workers & Community Care Officers, available to provide an assessment to deaf/ hard of hearing people including:
• Specialist assessment.
• Social Work/ Care management support and reviews. • Deaf/ HoH Equipments.
• Deaf/HoH Registration.
• Deaf/ HoH information directory (currently developed) of useful information and local services.
• I n f o r m a t i o n , a d v i c e a n d a c c e s s t o a n e t w o r k o f a g e n c i e s p r o v i d i n g s u p p o r t a n d s e r v i c e s t o d e a f / h a r d o f h e a r i n g p e o p l e . D e a f b l i n d s e r v i c e s :
We have staff including Deafblind Workers, available to provide an assessment to people who are Deafblind or have dual sensory loss including:
• Specialist care management assessment. • Deafblind rehabilitation and mobility training. • Deafblind Communicator guide/ intervenor. • Specialist equipment.
• Dual Sensory registration.
• Information pack of useful information and local services.
• Information, advice and access to a network of agencies providing support and services to people are deafblind or have dual sensory loss.
How to contact us:
Many of our services are available online at www.hertsdirect.org/sensory
To contact Hertfordshire County Council please email us on hertsdirect@hertfordshire.gov.uk or via the following contact numbers
Voice: 0300 123 4042 Minicom: 0300 123 4041
SMS text message: 07797 870591 Fax: 01438 737 402
Email: hertsdirect@hertfordshire.gov.uk
Our Customer Service Centre is open 8am to 8pm Monday to Friday and 9am to 4pm on Saturday. For further information or for a specific telephone number please visitwww.hertsdirect.org/contact
Services available to Deaf/Hard of
Hearing people living in Hertfordshire
Audiology in Hertfordshire:
Hemel Hempstead Hospital – Audiology Patient Advice and Liaison Services (PALS)
Department PALS office
Hemel Hempstead Hospital, Level 2, Watford General Hospital, Vicarage Road Verulam Wing Outpatient Department, Watford, Hertfordshire, WD18 0HB
Hillfield Road
Hemel Hempstead, HP2 4AD Office open: Monday to Friday 10am - 4pm Telephone/voice: 01727 897835
Voice: 01923 217198 Audiology clinic: Email: pals@whht.nhs.uk
Open from 8.30 am to 5.00 pm Monday to
Friday. You can talk to PALS which provides confidential Appointments usually start at 8.30 am. advice and support to patients, families and their
carers, and can provide information on the NHS All patients need to be registered with a and health related matters.
Hertfordshire GP.
Signing and translation services:
Hearing aid repair and maintenance clinic: The PALS department is able to organize
Wednesday 10am to 12noon interpreters and translation of script (e.g. medical records. general healthcare related information) upon request. For Interpreting and Translation enquiries, please contact PALS on 01923
217187. To arrange an interpreter, an Interpreter & Sign Language form should be filled out and sent to the PALS Office. Emergency interpreting will be organized through the PALS Office during working hours. This support is free to service users.
Hertford County Hospital – Audiology Department
Hertford County Hospital, North Road, Hertford, Hertfordshire, SG14 1LP
Telephone/Voice: 01707 365482
Hearing aid repair and maintenance clinic: Tuesday and Thursday 11am to 12 noon
Patient Advice and Liaison Services (PALS)
PALS staff will come to wards/clinics to talk to patients/relatives/carers regarding concerns that you may have.
Voice: 01707 224321
Email: pals.enh-tr@nhs.net
You can talk to PALS which provides confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.
Watford Hospital – Audiology
Department Watford General Hospital,
Level 2 Outpatient Department Vicarage Road, Hertfordshire, WD18 0HB
Telephone: 01923 217646 Audiology clinic:
Open from 8.30 am to 5.00 pm Monday to Friday.
Patient Advice and Liaison Services (PALS) PALS office
Watford General Hospital, Vicarage Road Watford, Hertfordshire, WD18 0HB Office open: Monday to Friday 10am - 4pm Voice: 01923 217198
Email: pals@whht.nhs.uk
St Albans City Hospital – Audiology Department
Gloucester Wing Outpatient Department Waverley Road, St Albans, AL3 5PN Telephone: 01727 897835
Audiology clinic:
Open from 8.30 am to 5.00 pm Monday to Friday.
Appointments usually start at 8.30 am. All patients need to be registered with a Hertfordshire GP.
Hearing aid repair and maintenance clinic: Tuesday and Thursday 11am to 12 noon
Patient Advice and Liaison Services (PALS) office
Watford General Hospital, Vicarage Road Watford, Hertfordshire, WD18 0HB Office open: Monday to Friday 10am - 4pm Voice: 01923 217198
Email: pals@whht.nhs.uk
You can talk to PALS which provides confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.
Lister Hospital – Audiology Department
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4AB Telephone: 01438 314333 Audiology clinic:
Outpatient appointments available at Outpatients Level 3.
Hearing aid repairs:
Walk in clinic, no appointment necessary. Friday mornings 9 am to12.30pm
Patient Advice and Liaison Services (PALS)
PALS staff will come to wards/clinics to talk to patients/relatives/carers regarding concerns that you may have.
Voice: 01707 224321Email: pals.enh-tr@nhs.net
You can talk to PALS which provides confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.
QEII Hospital – Audiology Department
Queen Elizabeth II Hospital, Howlands,
Welwyn Garden City, Hertfordshire, AL7 4HQ Telephone: 01707 328111
Audiology clinic:
Outpatient appointments available at Outpatients Clinic D.
Hearing aid repair and maintenance clinic: Walk in clinic, no appointment necessary. Friday mornings 9 am to12.30pm
Patient Advice and Liaison Services (PALS)
PALS staff will come to wards/clinics to talk to patients/relatives/carers regarding concerns that you may have.
Voice: 01707 224321
Email: pals.enh-tr@nhs.net
You can talk to PALS which provides confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.
You can talk to PALS which provides confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.
Signing and translation services:
The PALS department is able to organize
interpreters and translation of script (e.g. medical records. general healthcare related information) upon request. For Interpreting and Translation enquiries, please contact PALS on 01923
217187. To arrange an interpreter, an Interpreter & Sign Language form should be filled out and sent to the PALS Office. Emergency interpreting will be organized through the PALS Office during working hours. This support is free to service users.
Audiology outside Hertfordshire:
There are a number of hospitals that Hertfordshire residents may also attend for audiology that are outside of Hertfordshire.
Princess Alexandra Hospital
Hamstel Road, Harlow, Essex CM20 1QX Telephone: 01279 827126
Fax: 01279 827824
Location: Outpatients, Ground floor, St Margaret's Hospital
Opening Hours:
08:30 - 12:30 (Mon - Fri) 13:30 - 17:30 (Mon - Fri)
The Audiology service involves carrying out hearing assessments (direct GP and ENT referrals) of both adults and children/babies, the provision of digital hearing aids, support to hearing aid users (up/telephone follow-up appointments, repair clinics, hearing therapy) and Tinnitus Assessments and Support.
Hearing aid repairs by appointment only (all three sites). Please note that digital repairs can only be carried out at St. Margaret's Hospital and Herts & Essex Hospital sites. Batteries are available at the Princess Alexandra Hospital, St Margaret's and Herts and Essex sites in
addition to Rectory Lane Health Centre, Ongar War Memorial hospital and Waltham Abbey Clinic.
Patient Advice and Liaison Services (PALS)
The PALS service is available from Monday to Friday, 9am to 5pm.
You can contact the PALS team in the following ways:
Telephone: 01279 827211 Fax: 01279 827212
Email: pals@pah.nhs.uk
Location: PALS, Main reception of the hospital, Hamstel Road, Harlow, Essex, CM20 1QX Appointments usually start at 8.30 am.
All patients need to be registered with a Hertfordshire GP.
Please note that Watford General Hospital does not offer a full Audiology service every Friday.
Hearing aid repair and maintenance clinic: Tuesday 9:30am – 12.30pm and 1:30pm-3:30pm
Luton & Dunstable Hospital
Lewsey Road, Luton, LU4 0DZ
Regular diagnostic clinics are run alongside the daily ENT clinics. The Audiologists are also responsible for carrying out screening for hearing challenges in new born babies and paediatric patients. Their service also covers the supply, maintenance and replacement of hearing aids. Initial referrals for hearing aids are made either by ENT or, if the patient is over 55 years of age, directly by their GP.
Once a hearing aid has been supplied, a patient can then self-refer for ongoing testing and any required changes to hearing aids. Repairs
There is also a hearing aid repair service, which is open daily from 9am to 12 noon. Clinics and Contacts
Most Audiology clinics run from 9am to 12.30 and from 1.30 to 4.30pm.
For more details please telephone 01582 497154
Patient Advice and Liaison Services (PALS)
If you have any comments or concerns about your care please ask to speak to the person in charge of your care or the Patient Advice and Liaison Service (PALS) in the hospital on 01582 497 990. The PALS officers can provide on the spot advice and support to help you resolve your concerns.
The PALS desk is located in the main entrance of the hospital and is open between the hours of 09:00 and 18:00 Monday to Friday with a message service out of office hours.
Addenbrookes Hospital – Audiology clinic
Box 94, Cambridge University Hospitals NHS Foundation Trust, Hills Road, Cambridge, CB2 0QQ
Voice: 01223 217 797 Fax: 01223 586 912 Minicom: 01223 274 494
Audiology is concerned with the science of hearing and balance, particularly diagnostic testing and the rehabilitation of hearing-impaired individuals. The Audiology Department provides a comprehensive hearing and balance service including several specialist clinics, seeing patients through each stage of their treatment, providing the following services:
• Hearing aid service
• Private hearing aid service
• Severe /profound deafness
• Single sided deafness
• Paediatric audiology services
• Paediatric to adult transfer clinic
• Hearing therapy service
• Tinnitus and Hyperacusis service
• Vestibular services
Patient Advice and Liaison Services (PALS)
PALS office
Box 94, Cambridge University Hospitals NHS Foundation Trust, Hills Road, Cambridge, CB2 0QQ Office open: Monday to Friday 9am - 5pm and Saturday to Sunday 1pm – 4pm Voice: 01223 216 756
Email: pals@addenbrookes.nhs.uk
Fax: 01223 256 170
• You can talk to PALS which provides confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.
• Signing and translation services:
A full range of interpreting services (including British Sign Language) are available. They can be booked for patients when requested. Please let us know if you need an interpreter when making your appointment.
Hearing Aid Repairs.
Hearing aids are electronic devices, and although robust will break from time to time, also the tubing connecting the earmould to the hearing aid should be replaced at least every 6 months.
If the hearing aid needs repairing, you can attend one of the open access repair sessions at Addenbrooke's. This service operates on a ticketing system - you do not need to make an appointment, simply ask the receptionist for a repair number. Monday 09.30 – 12.00 Tuesday 14.00 – 17.00 Wednesday 09.00 – 12.00 Thursday 14.00 – 17.00 Friday 09.00 – 12.00
Chase Farm Hospital
Department of Audiology, The Ridgeway, Enfield, Middlesex EN2 8JL
Voice: 020 8375 1117 Fax: 020 8367 7328 Minicom: 01223 274 494
Email: enfieldandbarnethearingcare@nhs.net
The Audiology departments at Barnet Hospital and Chase Farm Hospital provide a full range of adult diagnostic and rehabilitative
audiological services. They also provide support at Cheshunt Community Hospital, Ware Road, St Michaels, North Middlesex and Potters Bar. They offer a range of adult
hearing services, which also incorporates Hearing Therapy, helpful equipment and balance rehabilitation.
They provide hearing assessments for people referred by their GP or ear, nose and throat (ENT) doctors. For those patients who choose to go ahead with a hearing aid, comprehensive hearing aid fittings are arranged with a range of modern digital hearing aids fitted to exacting standards.
Follow up appointments are offered and we have walk-in maintenance and repair clinics to provide ongoing care and support. The
Audiology department is open normal office hours 9am to 5pm for enquiries. Appointments outside of these times can also now been arranged.
New patients who would like to use the services at Barnet Hospital, Chase Farm Hospital,
Cheshunt Community Hospital or Ware Road, should arrange an appointment with their GP and request to be faxed through to 020 8367 7328. Existing patients who require a re-tube, attention to their mould/s or experience sudden hearing aid dysfunction can attend a walk in session. No appointment is required. Patients are seen on a first come, first served basis. Please note that there may be a wait if the clinic is busy.
Walk in repair clinics at Chase Farm Hospital: Monday 10.00 – 12.00
Tuesday 10.00 – 12.00 Wednesday 14.00 – 16.00 Thursday By appointment only Friday 10.00 – 12.00
Walk in repair clinics at Barnet Hospital: Monday By appointment only
Tuesday 10.00 – 12.00 Wednesday 10.00 – 12.00 Thursday 10.00 – 12.00 Friday By appointment only
Royal National Throat, Nose & Ear Hospital 330 Grays Inn Road, London,
WC1X 8DA Voice: 020 7915 1300
Enquiries: 020 7915 1692 / 020 3456 5392 The Royal National Throat, Nose and Ear Hospital is the UK’s largest ear, nose and throat hospital and Europe’s centre for audiological medicine and research.
Treatments range from minor procedures, such as putting in grommets, to major complex head and neck surgery. The outpatient department provides both routine and specialist clinics including some nurse-led clinics.
Replacement Batteries and Hearing Aid Repairs.
Hearing aid batteries typically last for between 7 and 14 days.
Batteries are available at reception desk of Watford General Hospital and St Albans City Hospital and also by post from the Audiology Department. Patients are welcome to drop in for battery collection, but please be advised to bring your brown book.
Hearing aids are electronic devices, and although robust will break from time to time, also the tubing connecting the earmould to the hearing aid should be replaced at least every 6 months. Maintenance includes battery provision, replacement tubing and minor rehabilitation advice. Patients should book directly to see audiologist if aid needs repair, fine tuning, replacement of faulty and lost aid. Replacement of a lost aid will incur a charge.
If you need any further information from your local audiology hospital listed above, please contact them directly for repair times.
Aftercare/support with hearing aid maintenance:
Hertfordshire Hearing Advisory ServiceThe Woodside Centre The Commons
Welwyn Garden City Hertfordshire
AL7 4SE
HHAS is an independent charity based in Welwyn Garden City. The charity offers support and advice to people across Hertfordshire affected by hearing loss, including those wearing an NHS hearing aid. The volunteers provide a basic hearing aid
maintenance service, including cleaning and re-tubing NHS hearing aids, and replacing batteries together with advice, information and practical support covering all aspects of hearing loss.
Telephone/voice: 01707 324 582 Textphone: 01707 375 486 Fax: 01707 390 644
Email: info@hhas.org.uk
BSL Interpreting Services.
THITA (The Hertfordshire Interpreters and Translators Association)
THITA provides interpreting and translation services to local health and social services, the police, county and magistrates courts,
voluntary organisations and the private sector. Also provide mutual support to organisations and individuals in the field of community and public service interpreting and translation.
The Hertfordshire Interpreters and Translators Association
Holywell Community Centre
Chaffinch Lane, Tolpits Lane, Watford, WD18 9QD
Telephone/Voice: 01923 216961
General enquiries: enquiries@thita.org.uk
Signs In Vision
Signs In Vision is an Independent Sign Language Interpreting Service set up to address the need of providing more Sign Language Interpreters ensuring that there is greater access for the Deaf Community and providing a fully operational Sign Language Interpreting Agency operating in
Hertfordshire and the surrounding counties. They are a professional and accredited agency using a range of qualified and
experienced interpreters as well as supervised trainee interpreters.
To book an interpreter, contact:
http://signsinvision.co.uk/siv/
The team will then process your request and endeavour to contact you within 2 working days to confirm your booking.
If you find yourself in a situation where you
unexpectedly need an interpreter you can contact via SMS on 07728 579696 24hrs a day and they will try do their best to try and provide an
interpreter as soon as possible.
Clarion
Clarion interpreters enable clear communication between The Old Dairy people who are deaf and hearing, and provide British Sign Brook Road Language/English, Sign Supported English, Deafblind, Royston Deaf Relay and Foreign Sign Language interpreters. Herts
SG8 7RG All of their BSL interpreters are registered with the NRCPD
(National Registers of Communication Professionals Tel. 01763 209 001 working with Deaf and Deafblind people) or SASLI Fax. 01763 209 014 (Scottish Association of Sign Language Interpreters). They SMS. 07713 082 716 are committed to working with Signature, ASLI and VLP
and all BSL/English interpreters have at least level 4 NVQ www.clarioncall.net
BSL or equivalent, and also have over 40 foreign sign language interpreters registered, including those who use American, French, Russian, Farsi, International, Australian and Irish sign language.
THITA provides these services via a www.thita.org.uk
comprehensive database using more than 160 interpreters and translators, covering more than 60 languages and dialects.
Deaf People with Mental Health Needs
Deaf and HoH Adult:
Hertfordshire Partnership Foundation Trust.
Hertfordshire Partnership Trust provides a range of services for older people with mental health needs across most of the county. Older people have similar mental health needs to adults of working age, although some illnesses are more prevalent within older people, such as dementia. Services are, therefore, provided in a different way to those of younger people in order to take account of additional needs brought about through ageing. The services provided by the Trust aim to:
Recognise the dignity of individual service users Respect the values and diversity of service users and carers and incorporate their views into planning and developing services
Provide consistently high quality and
comprehensive packages of care appropriate to individual needs
Make sure the best and most effective
treatments are widely and consistently available Are open to all and respond on the basis of need, not age.
Contact Us
Head Office: 99 Waverley Road, St Albans AL3 5TL
Enquiries voice: 01727 804700 Web: www.hertspartsft.nhs.uk/
National Deaf Services
South West London and St George's, Mental Health Services NHS Trust, Bluebell Ward, Bldg 9E, Springfield University Hospital, 61
Glenburnie Road, Tooting, London SW17 7DJ National Deaf Services provides a range of comprehensive mental health services for deaf adults, children and their families and are committed to:
o the employment of deaf staff participation and training,
o service user and carer involvement in all aspects of care,
o respect and promotion of deaf culture and language.
Adult Deaf Services covers London and the southern third of England.
Child Deaf and Family Service is national, covering the whole of the UK.
They offer a variety of treatment options and support each service user in making
Voice: 020 3513 4640 Mobile: 07789 501491(9am to 5pm) Minicom: 020 8675 2200 Fax: 020 3513 4643 Email: deafadultservices@swlstg-tr.nhs.uk Website: www.swlstg-tr.nhs.uk/nds/adult-deaf-services/
appropriate choices. The services offer deaf people assessment and management of psychiatric, behavioural, psychological, communication and social problems and the Adult Service has special expertise in learning disabilities and autism in addition to general mental health.
Services for Deaf Children
Deaf Children with mental health needs
Corner House Deaf Child and FamilyServices South West London and St. George’s
Mental Health NHS Trust High Trees
Springfield Hospital, Glenburnie Road Tooting. London SW17 7DJ Voice: 020 3513 6860 Fax: 020 3513 6992 Minicom: 020 3513 6909 Email: ndcamhs@swlstg-tr.nhs.uk Web: www.swlstg-tr.nhs.uk/nds/
Children’s Audiology Services
This is a consultant led service that offers screening, assessment, diagnosis and management of the needs of children and young people who have a hearing impairment aged 0 -16 yrs of age.
The service provides a complete range of paediatric hearing assessments and management in keeping with current professional practice by highly qualified paediatric trained staff. The Paediatric Audiologists have considerable training and experience assessing the hearing of children. They aim to accurately evaluate the hearing levels of the child across the speech spectrum. The degree, extent and nature of any hearing loss are confirmed as quickly as possible and estimation made of the impact these difficulties are likely to have on the child.
The Children’s Hearing services are a major referral centre for all children with different hearing requirements and provide services to identify impairment as early as possible, so that appropriate treatment and management is given without delay.
Watford District
Peace Children’s Centre, Peace Prospect, Watford, Hertfordshire, WD17 3EW
Telephone: 01923 470607
Opening times: Monday to Friday 8.30am – 4.30pm
St Albans District
Principal Health Centre, Civic Close, St Albans, Hertfordshire, AL1 3LA
Telephone: 01727 734015
Opening times: Monday to Friday 8.30am – 4.30pm
Stevenage District
Danestrete Health Centre, Southgate, Stevenage, Hertfordshire, SG1 1HB Telephone: 01438 781467
www.hertschs.nhs.uk/services/children/Childrens
Child and Adolescent Mental Health Service
(CAMHS).
www.hertspartsft.nhs.uk/our-It is comprised of professionals who provide
services/community-services/child-and-advice, assessment and treatment on emotional, adolesent-mental-health-services/ behavioural and / or mental health problems that
require specialist support. CAMHS work with children and young people from 0-18 years and their families across the county provided that they have a Hertfordshire GP. The types of problems seen by CAMHS can include depression, anxiety, aggression, phobias, obsessive compulsive disorder, eating disorders and schizophrenia. As well as working in health settings like child and family clinics, CAMHS staff are also located in a number of services across Hertfordshire, details of which can be found under Professional bodies involved in CAMHS
Many different types of professionals work within CAMHS across the county in order to be able to treat the needs of children and young people with a wide range of issues as effectively as possible. The types of staff include family therapists and psychologists.
Education for Deaf Children
Heathlands Primary SchoolHeathlands Drive, St Albans, Hertfordshire, AL3 5AY
A specialist SEN school offering nursery, primary and secondary provision for day and residential students. Voice/Minicom 01727 754060 Mobile/Text: 07722 832651 Email.: admin@heathlands.herts.sch.uk Web: www.heathlands.herts.sch.uk Knightsfield School
Knightsfield, Welwyn Garden City, Hertfordshire, AL8 7LW
A specialist regional resource for hearing impaired pupils. Voice/Mincom: 01707 376874 Fax: 01707 321738 Email.: admin@knightsfield.herts.sch.uk Web:www.knightsfield.herts.sch.uk Children’s Services
Hertfordshire County Council
County Hall, Pegs Lane, Hertford, Hertfordshire, SG13 8DQ
Lines are open Monday to Friday from 8am-8pm and Saturdays from 9am-4pm. Lines are closed on Sundays and Public Holidays.
If you are concerned about the welfare of a child outside of office hours please call 0300 123 4040.
Voice: 0300 123 4043
Email: hertsdirect@hertscc.gov.uk
Minicom: 0300 123 4041 SMS: 07797 870591
Phoenix Group for Deaf Children
Stevenage Voluntary Centre, Swingate, Stevenage, Herts, SG1 1RU
Meetings and workshops take place a various venues around Hertfordshire. Please contact or visit the website for further information.
The Phoenix Group supports hearing
impaired/deaf children, young people and their families, who run workshops and develop resources to promote independence and positive self esteem. In addition, they deliver intergenerational workshops and deaf
awareness courses for community organisations.
There is also a youth group for deaf and hearing impaired young people that meet on a fortnightly basis.
Workshops cater for deaf children and young people using different communication modes.
Contact Jane Shann Phone(s): 01438 722142
email: info@phoenixgroup.org.uk
or
Contact Ruth Mansi, Youth Participation Worker
email: youth@phoenixgroup.org.uk www.phoenixgroup.org.uk
Low Incidence Team SEND Email: sas.csf@hertscc.gov.uk
(formerly Specialist Advisory Service, dealing Voice/Minicom: 01707 320697
with Hearing Impairment and Deafblind Fax: 01707 339151
children)
The Woodside Centre, The Commons,
Welwyn Garden City, Hertfordshire, AL7 4EN The team is experienced in supporting children from pre-school age to post-16. As soon as the team becomes aware of a child who has been diagnosed with a hearing loss, they will contact the family to discuss what support may be available. They accept referrals from parents, schools and health professionals. The information asked for when a referral is made helps them to determine what support they may be able to provide.
For a pre-school child the support may take place in the home and/or in the pre-school setting. For a school age child support will be provided through their school.
Education for Deaf/HoH Adults:
City Lit for Deaf PeopleThe City Lit Centre for Deaf People
Keeley Street, Covent Garden, London WC2B 4BA Voice 020 7492 2725 Fax 020 7492 2745 M = 0207 492 2746/2747 TextVoice 020 7492 2746 cfdp@citylit.ac.uk www.citylit.ac.uk/cfdp Switchboard: 020 7492 2600 Enrolments: 020 7831 7831 Fax: 020 7492 2735 infoline@citylit.ac.uk
Programme Areas within the Centre:
Head of Faculty Service Marco Macchitella (Temporary Head of Faculty)
Emailm.macchitella@citylit.ac.uk
Communication and Training Programme Manager: Shirley Farthing.
Emails.farthing@citylit.ac.uk
D.D.S Deaf and Disabled Support Service Programme Manager: Ann Crocker Smith
Email dds@citylit.ac.uk Voice 020 7 492 2722 Fax 020 7 492 2745 – Minicom 0207 432 2745
Student Services Officer – Lucy Franklin Mobile: 07818 896 576 Fax 020 7 492 27
Emaill.franklin@citylit.ac.uk
Advice Times: Wednesday 14:00 – 15:00 if deaf people/ professional want to pop in for advice on
suitable courses that meets the deaf person’s needs.
Oaklands College Advice & guidance
Oaklands College is a large general further 01727 737080
education college in Hertfordshire and has 5 advice.centre@oaklands.ac.uk
campuses, 1 in Welwyn Garden City, 3 in St.
Albans, and a further training provision in Admissions Borehamwood. 01727 737373
You can study your A Levels, gain qualifications to admissions.query@oaklands.ac.uk
progress to Higher Education, or just to learn a
new skill or subject for your personal satisfaction. Switchboard They also run work-based learning programmes, 01727 737000 with close links to local employers, and offer
Apprenticeships and Entry to Employment. www.oaklands.ac.uk/
Oaklands have a teacher of the deaf and a small team of Communication Support Workers (CSWs) to provide support for deaf or hearing impaired learners and they can work with students in and out of class to support with:
• College interviews
• Use BSL / SSE support if needed
• Deaf awareness
• Note taking
• Extra support with course language etc.
• Exam arrangements
Please contact steve.nelson@oaklands.ac.uk
Work Solutions
Work Solutions offers help and support to people whose situation makes it difficult for them to get and keep a job. Work Solutions also help
employers to enhance their equal opportunities policies. Their aim is to help people obtain and keep a job by improving their confidence and self esteem and ensuring they meet employers' expectations.
For Broxbourne, East Herts, North Herts, Stevenage or Welwyn Hatfield, contact: SFAR206, Farnham House, Six Hills Way, Stevenage SG1 2FQ
email: worksolutionseast@hertscc.gov.uk Voice 01438 844911
Minicom 01438 844913 Fax 01438 844912
For Dacorum, Hertsmere, St Albans, Three Adeola Olofinusi
Disability Employment Advisor (DEA)
Government Buildings, 1 Waterhouse Street, Hemel Hempstead, Hertfordshire, HP1 1EU Jobcentre Plus also available at:
Borehamwood Hertford Letchworth St Albans Stevenage Jobcentre Plus: 0845 604 3719 Fax: 01442 426006 Voice: 01442 426000 www.jobcentreplus.gov.uk
Lipreading Class Borehamwood
This class for adults meets at the Allum Hall, Allum Lane, Borehamwood WD6 3PJ on Wednesdays from 10.00am to 12.00noon.
The aim is to help with communication both at home and at work. The theory of lipreading is taught, enabling students to understand one another more clearly. They are taught useful tactics for coping in difficult situations and given information on environmental aids for the hard of hearing.
Contact Janet Zysblat, Tutor
Phone(s): 020 8202 3204 or 020 8953 3415 email: janetzysblat@hotmail.com
www.lipreading.org.uk
Employment Services for Deaf Adults:
Lipreading Classes:
Lipreading Class Bishops Stortford and Hertford
Experienced and qualified tutor. New students always welcome. It's an informal and enjoyable session.
Class times and venues:
* Monday from 10.00am to 12noon at Charis Centre, Water Lane, Bishop's Stortford CM23 2JZ. * Mondays and Tuesdays from 2.00pm to 4.00pm at Hertford Baptist Church Centre, 15 Chamber Street, Hertford.
Contact Louise Reed Phone(s): 01920 821401
email: mrsbruin@hotmail.com
Deaf Alcoholics Anonymous
An Alcoholics Anonymous group with facilities for deaf and hard of hearing people will meet every Friday at 8pm at:
Friends Meeting House, 22 St Mary's Road
National Helpline: 0845 769 7555
For more information or general enquiries, contact:
Voice: 01904 644026 (Office hours only) or email: gso@alcoholics-anonymous.org.uk
Hertfordshire Drug and Alcohol Recovery Service
The new Hertfordshire Drug and Alcohol Recovery Service, which is being delivered by CRI, now has six of its nine planned hubs up and running.
Sites are open in Hemel Hempstead, Hertford, St Albans, Stevenage, Royston and Watford.
Three more hubs - in Hatfield,
Cheshunt/Waltham Cross and Borehamwood - will open shortly. Services available include:
• Open access advice, information and a full recovery assessment
• Harm minimisation advice and needle exchange
• Structured treatment interventions including groups and counselling
• Rapid access to a prescription and pathways into detox
• Support and advice for families and carers
• Recovery planning for all
• Access to specialist advice and interventions
There is a single point of contact number for all queries and referrals: 0800 652 3169
HertsHelp
HertsHelp is a network of community
organisations working together. They can help you find the practical support, guidance and information you need to get the most out of life. HertsHelp has one phone number and website address to help you find your way around the 100s of community groups in Herts who may be able to help. Herts Help may need to take your details and pass them on to someone else who can help, but will always ask for permission to do this.
HertsHelp, Hertlands House, Primett Road, Stevenage, Herts, SG1 3EE
Contact Monday-Friday 9am - 5pm and Thursday 5pm - 7pm
Voice: 0300 123 4044 (local rate)
email: info@hertshelp.net Minicom: 0300 456 2364 Skype: Hertshelp
SMS: Text hertshelp to 81025 Fax: 0300 456 2365
They are only able to help people with mental ill health, learning disabilities (including Aspergers), physical disabilities and sensory needs who meet Adult Care Services eligibility criteria.
Rivers or Watford, contact:
Apsley One, Brindley Way, Hemel Hempstead HP3 9BF email: worksolutionswest@hertscc.gov.uk Voice 01442 454464 Minicom 01442 454460 Fax 01442 454488
Community Services
Information, Advice and Advocacy in Hertfordshire
CAB (Citizen Advice Bureau)Citizens Advice Bureaux offer free,
confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors’
surgeries, courts and prisons.
The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and
confidential advice, and by influencing policymakers.
The advice can help people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone. Advice may be given face-to-face or by
phone. Most bureaux can arrange home visits and some also provide email advice. A
growing number are piloting the use of text, online chat and webcams.
An introduction to information on benefits, debt, education, employment and how a Citizens Advice Bureau can help you is available in British Sign Language (BSL) at:
http://www.adviceguide.org.uk/england/langu ages/bsl.htm
Broxbourne Borough Cheshunt
08444 111444
www.broxbournecab.org.uk
Dacorum Berkhamsted & Hemel Hempstead
0844 873 1303 (Advice Line)
www.dacorumcab.org.uk
Hertsmere Bushey & Potters Bar
08444 111 444
www.hertsmerecab.org.uk
North Herts Letchworth, Royston, Hitchin
0844 4111 444
www.northhertscab.org.uk
Stevenage
0844 4111 444
www.stevenagecab.org.uk
Three Rivers Abbots Langley, Oxhey & Rickmansworth
0844 4111 444
East Herts Citizen Advice Service
08448 489700
www.ehcas.org.uk
Welwyn Hatfield
0844 4111 444 (Old Town), Hemel Hempstead, Hertfordshire,
HP2 5HL or log on towww.alcoholics-anonymous.org.uk
Shelter Hertfordshire
Queensway House, Queensway, Hatfield, Hertfordshire, AL10 0LW
Specialist advice, information and assistance for anyone who is homeless, has a housing
problem or any housing related difficulty.
Outreach advice at Hertford, Letchworth, Hemel Hempstead and Broxbourne.
Housing Possession Court Duty Scheme offering advice and assistance at Watford, St Albans and Hertford County Courts on possession hearing days. Specialist advice on debt and welfare benefits.
Services available to anyone who is homeless, has a housing problem or housing related difficulty in Hertfordshire. Open Monday to Friday 9am-5pm.
Voice: 0344 515 1944 Fax: 01707 263255
Email: hertfordshire@shelter.org.uk
www.welwynhatfieldcab.org.uk
POhWER
Hertlands House, Primett Road, Stevenage, Hertfordshire, SG1 3EE
POhWER was set up by people with
disabilities or who had experienced exclusion to help people make their voices heard. Advocacy is about taking action to make sure people have the information they need to make the right choices for them, supporting people to say what they want, to secure their rights, take a full part in their communities and get the services and support they need.
Voice: 0300 456 2370 Minicom: 0300 456 2364 Fax: 0300 456 2365
pohwer@pohwer.net
Text the word “pohwer” to 81025 with your name and number.
www.pohwer.net
Hertfordshire Action on Disability
The Woodside Centre, The Commons, Welwyn Garden City, Herts, AL7 4DD HAD offer services that help Hertfordshire’s disabled and older people maintain their independence and keep on the move. They provide products (via online shop), equipment centre, 24-hr accessible transport, driving centre, counselling & therapies, and information and advice.
Voice: 01707 324581 (information and advice line) Fax. 01707 371297
www.hadnet.org.uk
Deaf Positives
Slough and District Deaf Centre, Windmill Road, Slough, Berkshire, SL1 3SU
Deaf Positives’ Advocates can support you in a variety of ways, such as supporting you to make informed choices in relation to your rights, understanding procedures or understanding information in official
documents. Deaf Positives’ Advocates can support you at meetings, tribunals or court hearings. Advocates do not decide what is best for you, they will give you the information to make an informed decision. By working with an Advocate, you can feel more confident about the life decisions you make. They can also provide you with an ‘Independent Mental Health Advocate’.
Deaf Positives also offer support and advice to Deaf people seeking employment, including writing letters and CVs, completing an application form, interview and presentation skills, Access to Work applications and advice regarding disability discrimination.
Voice: 01753 551462
Textphone: 01753 551462 SMS only: 07403 339450 Voice/SMS mobile: 07403432650
Emergency Interpreting/Advocacy Services are available on a 24/7 basis, SMS: 07403
432650/07403 339450
General Enquiries: admin@deafpositives.org
Interpreters and other services:
booking@deafpositives.org Further information and Advice:
info@deafpositives.org
POhWER services are independent, free and confidential.
RAD Deaf Law Centre
12 Devon Place Newport
South Wales NP20 4NN
Providing legal advice for the Deaf community ensuring Deaf people have information about their rights, provide general advice, make sure Deaf people can access legal advice by telling everyone about services and advising legal professionals about Deaf issues/
awareness, and give information to make legal services better for Deaf people.
Voice: 01633 215099 Fax: 01633 745454 SMS: 07749 965 725
Email: referrals@royaldeaf.org.uk
www.radlegalservices.org.uk
deafPlus (London & Eastern Regional office)
First Floor,
Trinity Centre, Key Close, Whitechapel, London E1 4HG
deafPLUS is a registered charity and company limited by guarantee working to encourage integration and equality between deaf and hearing people in all areas of life.
Voice: 020 7790 6147 Fax: 020 7790 9269 Minicom/ Text: 020 7790 5999
www.deafplus.org info@deafplus.org
Home Safety and Security
Police/Ambulance/ Fire Brigade EmergencyIf you need Police/ Ambulance/ Fire brigade, please call Text Direct (Typetalk Emergency Relay
Service) on:
Minicom/Text direct: 18000 Voice: 999
SMS: 07786 207 091 Non-Emergency Calls
You can phone 101 to make non-emergency calls or to report a crime that is not in progress to Hertfordshire Constabulary. Alternatively, you can call 01707 354000 for non-emergency calls. Hertfordshire Constabulary also operates a textphone system for use in case of an emergency or non-emergency.
The textphone telephone number is 01707 390990. The fax number is 01707 354409.
Please visit this link to the Hertfordshire Police Constabulary which will enable you to see what is going on in your wards and who your policing team are.
Hertfordshire Fire and Rescue Service
works in partnership with the County Council to identify deaf/ hard of hearing people in need of visual alerting smoke alarm.
Any deaf/hard of hearing residents in need of one, please make referral to Fire and Rescue for free home safety check, or contact
Sensory Services. Voice: 0300 123 4042 Fax: 01442 454828 Minicom: 0300 123 4041 Email: hertsdirect@hertscc.gov.uk Mobile SMS: 07797 870591 www.hertsdirect.org/services/commsafe/commprot ect/fire
Police Neighbourhood Watch (OWL) OWL
is an advanced solution for police, their partner agencies & communities to maximise the potential of Neighbourhood Watch,
School Watch, Business Watch and dozens of other schemes. OWL provides the latest messages and crime alerts along with management tools for starting and
maintaining watches. By registering, people can receive Neighbourhood Watch
messages via e mail which are relevant to the street/area/town as appropriate.
Voice: 101 as above to report non- emergency crimes.
www.owl.co.uk
Leisure/Social information for Deaf/HoH People
Hemel Morning Deaf Group
Betty Patterson House, Astley Road, Hemel Hempstead, HP1 1XA
(Entry - Can use trades button up to 12.20pm, after that must call number 31.)
The Group meets on Mondays from 11.15am-2.30pm (except Bank Holidays) and the aim of the group is to bring together deaf sign language users who may feel isolated during the day. They organise occasional outings. Costs: £1.00 (with cup of tea or coffee) per meeting. Bring your own lunch.
Contact:
Mrs Dorothy Lowe, Chair Person/Secretary
42 Maynard Road, Hemel Hempstead, Herts, HP2 4TR Phone(s): 01442 258640 (Telex) 18002 (Type Talk) Fax: 01442 398631 email: d.lowe3103@ntlworld.com Deafinitely Theatre
Deaf Theatre, providing workshops to deaf children/ young people and adults.
Deafinitely Theatre Beethoven Centre, Third Avenue, Queens Park London W10 4JL
To learn more, please contact:
Telephone (voice) 020 8968 1589 Paula Garfield, Artistic Director
paula@deafinitelytheatre.co.uk
Mark Sands, General Manager
mark@deafinitelytheatre.co.uk
Terese Weiss, Communications
Support terese@deafinitelytheatre.co.uk
Hertford Deaf Club
Sele School Youth Wing, Welwyn Road (Opposite The Golden Griffin Pub), Hertford, Hertfordshire. SG14 2DG
This is a social club for profoundly deaf people that meet once a month, on 4th Saturday each month - 5pm to 10pm, except August & December and organise social events e.g. Bingo, Quiz, Cheese & Wine, Whist, etc
Contact:
Voice: 01992 461300 Textphone: 01992 461300 Fax: 01992 302629
Jill Harris:harris.jiledd@tiscali.co.uk
Hertfordshire Local Meet Up Contact: Michelle Durant
The Barn Pub, St Albans email: michelle.durant@hotmail.co.uk
Meet every 2nd Friday.
Life After Deaf. LAD (Hemel Hempstead) Contact Rosemary, Members Secretary St Johns Church Hall, Station Road, Phone(s): 01923 240058
Boxmoor, Hemel Hempstead, Herts HP1 1JY. email: Harlech@Thecooper.net
or
Third Friday of the month (except August) Contact Bill Manning from 7.30pm to 9.30pm. Phone: 01442 834146 A social group for those who have become
hard of hearing or deafened in later life. The monthly meetings include talks, quizzes, games evenings and a variety of other activities. The hall has a T-loop system and an on-screen presentation (like TV subtitles) is also given. Signing is not carried out during the meetings.
Other events include day trips, annual barbeque and a Christmas dinner. The group is made up of a variety of
deafened people and their hearing partners and the age range is currently from 30 upwards and costs £6.00 per year
membership plus £2.00 a month entrance (includes snacks and drinks part of the way through the meeting).
Stevenage Deaf Club Contact Nigel Kerwin
Broadhall Community Centre, Shephall Green, E-mail: nigekerwin@msn.com
Shephall, Stevenage, Herts SG2 9XR. 1st Tuesday each month 7pm to 10pm
There are also a large number of deaf clubs and social groups that Hertfordshire residents may choose to access that are outside of Hertfordshire, such as Luton or those in London. This information is readily available online.
Westminster Diocese Deaf Service (Church Service. Watford)
Holyrood, Holyrood House, Exchange Road, Waftord WD18 0PJ.
Signed Masses take place throughout the year for all ages and for those who are Deaf, or hard of hearing and for anyone who wishes to attend. Please visit website for dates and times and for more information about other events and services.
Phone(s): 020 8202 3611 020 8732 8340 (Textphone) Fax: 020 8203 9745 email: shellroca@rcdow.org.uk www.rcdow.org.uk/deafservice
Watford Deaf Sports and Social Club
The Harebreaks Centre, The Harebreaks, North Watford, Herts, WD24 6NJ
Hearing students learning sign language meet on the 1st Wednesday of the month and are welcome other Wednesday evenings. Social held every Wednesday evening from 7.30pm-10.30pm. Includes bar, snooker, billiards, darts, table tennis and indoor games. Caters for all ages and welcomes hearing people with deaf connections.
There is also an Afternoon club on the first and third Tuesdays from 12.00noon to 4.00pm. Open some Saturdays for special events. Open once a month on Sundays from 4.00pm-9.00pm. Please contact club for opening times and programmes.
Cost - £1.50 for non member, £1 for member
Contact Ms H Rundell
Phone(s): 01923 235862 Harebreaks Centre (voice and Minicom)
07979 392296 (text only) Fax: 01923 235862
Watford Deaf Badminton
Watford Leisure Centre, Horseshoe Lane, Garston, Watford, WD25 7HH
Players of all skill levels welcome. 18+ only. Every Wednesday from 8pm to 10pm
For more information, please e-mail: hdbc2012@yahoo.co.uk
Leisure/Social Information: TV Resources for Deaf/HoH:
Subtitles:Most TV have teletext page 888 for subtitles but for Digital TV (Sky/Cable), select subtitle from the menu and it usually stays on unless you switch subtitle off from the menu.
Web:
Internet have useful information on Deaf services and Deaf news – check out DeafOk for news on www.deafok.com,
DeafUK- Events on www.upcoming.yahoo.com/group/2362/,
DeafUK-jobs onwww.alisonbryan.com/dukj/
National Deaf Organisations:
Deaf Cognition and Language Centre (DCAL) DCAL Centre, 49 Gordon Square,
London WC1H 0PD
Deafness Cognition and Language (DCAL) Research Centre is based at University College London and funded by the Economic and Social Research Council (ESRC). DCAL brings together leading Deaf and hearing researchers in the fields of sign linguistics, psychology, and neuroscience.
Voice: 020 7679 8679 Fax: 020 7679 8691 Minicom:020 7679 8693
E-mail: dcal@ucl.ac.uk
Deaf Parents Deaf Children
Deaf Parents Deaf Children (DPDC) is a group for deaf parents with deaf children from all over the UK. They aim to show a positive view of deafness, to show what deaf people can
Email hello@deafparentsdeafchildren.co.uk
Web: http://deafparentsdeafchildren.co.uk/
Brothers and Sisters Club London SMS: 07716319392
Largest Deaf Gay/Lesbian Club in Europe Email: dlwildgoose1@hotmail.com
406 Oxford St East, London Ontario, N5Y 3H4 Web: www.brothers-and-sisters-club.com
Deaf Camp UK
PO Box 2665, Purley, CR8 4WT
Deaf Camp UK is a multi-activity residential camping project for deaf children/young people. Some training opportunities for Deaf young people to become leaders on camps.
Fax 020 8668 1986
Email info@deafcamp.org.uk Web: www.deafcamp.org.uk/
Deaf Parenting UK
Enabling confident, empowering and supporting deaf parents.
Nicole Campbell
Deaf Parenting UK Coordinator
SMS: 07789 027186 Fax: 0871 2643323
Email: info@deafparent.org.uk
Web: www.deafparent.org.uk
British Deaf Association (BDA) 10th Floor, Coventry
Point Market Way Coventry, CV1 1EA Videophone IP: 84.12.97.143 Textphone: 02476 550393 Voice phone: 02476 550936 Fax: 02476 221541 Email: midlands@signcommunity.org.uk Web: www.bda.org.uk
British Deaf History Society Voice phone: 01925 632 463 11-13 Wilson Pattern Road Fax: 01606 593 142
Warrington, WA1 1PG Email: info.bdhs@btconnect.com Web: www.bdhs.org.uk
achieve and to give deaf parents an equal voice in what happens to their deaf children.
issues and support research into an eventual cure for hearing loss and tinnitus.
UCL Ear Institute and RNID Libraries
330-332 Gray's Inn Road, London, WC1X 8EE A collaborative venture between UCL, Action on Hearing Loss (RNID) and the NHS, the libraries are based at the Royal National Throat Nose & Ear Hospital (RNTNEH) and cover all aspects of hearing, speech and language, and specialises in literature on deafness - from academic journals, research reports and student textbooks to children's books and novels with deaf characters. Its collection of historical material has earned it a reputation as the archives of the deaf community. The
libraries are open to the public and provide reference and enquiry services to anybody conducting research connected with ENT medicine, hearing, or deafness.
Voice and text phone: 020 3456 5145 Fax: 020 3456 5143
E-mail: rnidlib@ucl.ac.uk
www.ucl.ac.uk/library/rnidlib.shtml Opening Hours (except Bank Holidays): Monday and Tuesday 9.00am-7.00pm Wednesday to Friday 9.00am-5.30pm
Abdul Kadir/ Nilma Faleen Asian Deaf Project Officer
DeafPlus (London & Eastern Regional office)
First Floor, Trinity Centre, Key Close, Whitechapel, London, E1 4HG
Ethnic Minority Service
DeafPlus (East Acton Centre) 2 Erconwald Street
East Acton, London W12 0BS
Voice/fax: 020 7790 6147 Minicom/ Text: 020 7790 5999
Email: london.asian.project@deafPLUS.org
Web: www.deafplus.org
Voice/Fax: 020 8749 4111 (advice & advocacy) Voice/Fax: 020 8743 3696 (Equipment)
Fax: 020 8749 4111 Minicom: 020 8743 1287 DEWA
Women Resource Centre, 33-41 Dallington Street, City of London, EC1V 0BB
Deaf Ethnic Women’s Association is a national organisation run and controlled by Deaf women from Ethnic minority groups. DEWA provides a range of support and empowers BME Deaf women to have choice and control, be active and be successful in all aspects of their lives without compromising their identity.
Fax: 0208 552 1397 SMS: 07582715246
Email: dewadeafethnicwomen@gmail.com
Deafblind UK
National Centre for Deafblindness
John and Lucille van Geest Place, Cygnet Road, Hampton, Peterborough, PE7 8FD The aim of DBUK is to enable deafblind people living with this unique disability to maintain their independence, quality of life, and reduce the isolation that Deafblindness creates.
Voice/Text: 01733 358100 Fax: 01733 358356
Email: info@deafblind.org.uk
Web: www.deafblind.org.uk
Deaf people with Learning Disability:
CHANGEUnit 11, Shine, Harehills Road, Leeds LS8 5HS CHANGE is a leading international human rights organisation led by Disabled People. We work for the human rights and inclusion of all people with learning disabilities.
Voice: 0113 243 0202 Fax: 0113 243 0220 Minicom: 0113 243 2225
Email: info@change-people.co.uk
Web: www.changepeople.co.uk
Sign Health
5 Baring Road
Beaconsfield, Bucks HP9 2NB
SignHealth works to improve healthcare and achieve equal access for deaf people, working with the deaf community, health services and other charities, with a vision to have a world where there are no barriers to good health and wellbeing for deaf people. SignHealth has been working for over 20 years to improve the health of deaf people - initially in mental health and now more generally.
Voice: 01494 687600 Minicom: 01494 687626 Fax: 01494 687622
Email: info@signhealth.org.uk
Web: www.signhealth.org.uk
The National Deaf Children’s Society (NDCS)
15 Dufferin Street, London, EC1Y 8UR The National Deaf Children's Society is a charity dedicated to creating a world without barriers for deaf children and young people.
Voice: 020 7490 8656 Minicom: 020 7490 8656 Fax: 020 7251 5020 Email: ndcs@ndcs.org.uk
Web: www.ndcs.org.uk
National Deafblind Organisations:
SENSESense's head office is based at:
101 Pentonville Road, London, N1 9LG Sense is a national charity that supports and campaigns for children and adults who are
Voice: 0845 127 0060 Minicom: 0845 127 0062 Fax: 0845 127 0061 E-mail: info@sense.org.uk
Web: www.sense.org.uk deafblind. Providing tailored support, advice
and information as well as specialist services to all deafblind people, their families, carers and the professionals who work with them. They also support people who have a single sensory impairment with additional needs.
Ethnic Minority Services include: Advice and advocacy
Culture-sensitive service taking into consideration issues relating to ethnicity, culture and religion
Personal development
Social network for Asian Deaf women every second Wednesday
Organisations providing Residential Care/Independent Living Skills:
For clients who are deaf or deaf/blind and over Voice: 01376-326652
50 years old: Care Manager: Sheila Garrett.
The Foley House Trust,
115 High Garrett, Braintree, Essex CM7 5NU.
Small home of 20 beds including 5 for "older" younger adults. Can specialise in training deaf/blind clients and for those clients needing training to go back into the community after living with parents etc. Rural setting, lots of contact with local deaf clubs etc. Staff are BSL-trained.
Sign Health Voice: 01494 687600
The National Society for Mental Health and Minicom: 01494 687626 Deafness, 5 Baring Road, Beaconsfield, Bucks Fax:01494 687622
HP9 2NB Email: info@reachingdeafminds.org.uk
Web:www.signhealth.org.uk
Five registered care homes in London, Manchester and Birmingham. These provide supported living in a BSL environment and are staffed 24hrs per day. Emergency/respite/permanent placement available.
RAD Deaf Ethnic Services
258 Green Lanes, St John's Centre, Manor House, London, N2 2HE
RAD recognises that the Deaf Ethnic
community experience many barriers in life and aim to provide support to promote
independence and achievement.
They also provide advocacy support services and organise various cultural events.
Voice: 0208 800 9682 Fax: 0208 809 5628 Textphone: 0208 809 5628 SMS: 07525 234 782 Email: bmeradvocacy@royaldeaf.org.uk Website: www.royaldeaf.org.uk
Radha Krishna Deaf Association
17 Atherton Place, Harrow, Middlesex HA2 6PQ
RKDA is an organisation focused on raising awareness of Krishna consciousness and encouraging deaf people to lead a spiritual life by being involved in festivals, events and workshops.
Email: radharose1082001@yahoo.co.uk
Contact via website:
www.rkdeaf.com/contactus.php Website:www.rkdeaf.com
Action on Hearing Loss Telephone/textphone: 01225 485761 19-23 Featherstone Street, London, EC1Y 8SL. Talk by text: 020 7296 8001 ext 2403
Email: referrals@hearingloss.org.uk
Action on Hearing Loss can provide many different housing solutions designed to suit your needs, from individual and shared houses to supported living and residential homes. The level and hours of support offered are based around need – whether that be a few hours support a week or continual care and support. They can also provide short and long-term nursing care for deaf and deafblind adults with complex needs who are sick, injured or infirm, helping with rehabilitation programmes and specialist convalescent care.
Counselling and support services:
Westminster Diocese Deaf Service You can also contact them on SMS 07940 Vaughan House 280404 / Voice 020 7798 9152.
46 Francis Street London SW1P 1QN
The Westminster Diocese Deaf Service offers a counselling services for Deaf, Hard of Hearing and Deafblind adults with emotional difficulties. All communication modes provided to suit your needs including BSL, SSE, visual frame signing, hands on signing and the Deafblind alphabet as well as having a mini loop system.
RNID's London outreach service
Church Manor Estate Office, London Outreach Services, Ashton House, Chryssell Road, London SW9 6NE
Telephone/textphone: 01225 485761 Talk by text: 020 7296 8001 ext 2403
Email: referrals@hearingloss.org.uk
RNID's London outreach service provides specialist support for deaf and deafblind people living in their own homes in the greater London area. The people they support may have learning
difficulties, physical disabilities or mental health problems.
They can offer varying levels of support, depending on the needs of each individual and staff encourage clients to explore new avenues such as college, work and social activities, and can provide some support to families.
Feedback/ Contact Details:
Hope you find the information useful.
If you have any comment/ feedback about the Information on Services in Hertfordshire Factsheet or wish to add/update the details of your organisation, please complete this form: Name:
Organisation:
Your comment/Feedback:
Please return the form to:
Sensory Services Team Manager Herts County Council
Apsley Campus (AP2002) Brindley Way
Hemel Hempstead Hertfordshire, HP3 9BF
Minicom: 01442 454830 SMS: 07769 935682 Fax: 01442 454828
