ACD Announcements:
Even with voicemail’s popularity callers still have the need to talk to a live agent. When agents are not available and callers have to be put on-hold, the XMU+ can be used to notify callers of a delay. It can play a variety of inter-esting ACD announcements until an agent is available to take their call. These messages may provide product information, promote services or educate callers about the company. Using the XMU+ for ACD announcements is a great way for companies to provide callers with a variety of messages without requiring a ded-icated port for each message. The XMU+ enables managers to easily and instantly change any announcement message so callers only receive the most up-to-date infor-mation. Messages can be scheduled to play on certain dates for holidays and events, or acti-vated during peak calling times to notify callers of delays.
The XMU+ can also be used to prompt callers to have information available before talking to a live agent (credit card numbers, account information, etc.) Using the XMU+ for ACD announcements helps prepare the caller, speeds up call processing and occupies the caller while they wait on-hold.
Solutions
For Any Industry
The XMU+ is Interalia’s next generation advanced announcement, call processing and music/messaging-on-hold system. It is a stand-alone unit that fills the void between simple passive announcers and expensive voicemail or IVR systems. The XMU+ is a cost effective solution with state-of-the-art design, and flexible configuration options. It is an ideal solution for any industry needing: auto attendant, ACD announcements, music/messaging-on-hold, interactive audiotex, call processing and basic IVR functionality. Our customers find that when they move applications to the XMU+ from more expensive IVR and voicemail systems, they save money while delivering the same function-ality.
Call Processing:
The XMU+ helps companies transfer calls when operators are not available. It front-ends main telephone lines prompting callers for the loca-tion they want to be directed to, then transferring those callers to the appropriate location. The XMU+ can direct callers to: ACD queues, IVR ports, departments, voicemail or informational messages. It is a great solution to reduce caller frustration, offload IVR or voicemail and process high volumes of calls.
Auto Attendant:
The XMU+ is an excellent solution for any business that can’t justify expensive call handling solutions or additional operators. It delivers efficient and affordable automat-ed attendant functionality to outside callers and internal staff. The XMU+ prompts callers for the extension they want, then quickly routes the call to that extension or to the requested audiotex information. If you need auto attendant functionality, the XMU+ is a great way to provide 24-hour access to extensions and information.
Over 75,000
installations in
53 countries
Music/Messaging-On-Hold:
The XMU+ can occupy callers while they wait on-hold by playing a variety of music and messages. When callers are enter-tained and informed while waiting on-hold, time goes by faster and they experience less frustration.
After-Hour Attendant:
When offices or stores close the XMU+ continues to answer calls and transfer callers to extensions, infor-mation, or even other offices in different parts of the world. This means callers can still speak to a representative even after the office has closed for the day.
Interactive Audiotex:
The XMU+ is a great solution for interactive audiotex applications because it can provide answers to frequently asked questions such as: store hours, locations, services and special promotions. Interactive audiotex has many benefits: callers receive the answers they need without waiting on-hold, calls are processed faster, and existing staff have more time to help customers that require personal assis-tance.
Information Lines:
The XMU+ is a great way to provide general infor-mation to the public or staff. Many companies use it to deliver: student information lines, 24-hour health information, concert and sporting event details, or human resource information. Any time of the day, callers are able to quickly get the information they need without waiting on-hold to talk to an agent.
Hotel Wake-Up:
The Interalia XMU+ easily interfaces with hotel tele-phone systems to play announcements for guest wake-up. Hotels can inform guests about dining room specials, tours, weather forecasts, and hotel facilities.
Weather and Emergency Broadcasts:
Government departments use Interalia products to broadcast weather conditions, road closures and emergency situations. Users may tune to a specific radio frequency, or call a phone number to listen to a pre-recorded message.
Disaster and Emergency Messages:
The XMU+ is a simple way to immediately commu-nicate emergency messages to callers. By flipping a switch, or remotely dialing into the XMU+ from a touch tone telephone, announcements can be easily switched to pre-recorded emergency messages. This allows callers to be quickly alerted of problems such as system failures or business changes.
A cost-effective,
announcement,
call processing
and MOH
Advanced Features
! One platform for call processing, audiotex, ACD announcements, and music/messaging-on-hold
! Day-of-week, or date-and-time activated announcements can be scheduled in advance
! Callers can rotate through a variety
of messages on a single announcement port
! Stores messages in .wav file format
! From 2 to 64 channels
! From 8 minutes to 6 hours of recording time
! Windows-based management software
! Internal modem
! TCP/IP network interface
! Make changes online or scheduled in advance
! Standard multi-site management tools
! Field upgradeable chassis, line cards, memory and power supply
! Disaster recovery override activates pre-programmed instructions or messages
! Interfaces to network redirect services For 27 years, Interalia has been providing quality
dig-ital announcement products to the world. Over 75,000 installations in 53 countries rely on our solutions everyday.
Interalia’s XMU+ is an excellent system for announce-ment, call processing and music/messaging-on-hold. It is compatible with all major telephone systems and very easy to install and operate. The XMU+ is a great plat-form for: auto attendant, ACD announcements, music/messaging-on-hold, interactive audiotex, call processing, basic IVR functionality and much more. To make the XMU+ even better we have enhanced it with numerous hardware and software changes including:
XMU+ Large Chassis
Announcement, Call Processing
and Music/Messaging-On-Hold System
XMU+ Small Chassis
The XMU+ is Interalia’s next
generation announcement,
call processing and
music/messaging-on-hold
system.
! FLASH memory (no batteries required for backup)
! Built-in modem and ethernet connection
! Improved microprocessor speed
! Capacity to handle larger program configurations
! Remote prompt support in multiple languages
! A hot swappable dual power supply option
! An easier to use GUI interface
! Administrative programming templates
Hybrid
Analog Line Card
The XMU+ enhanced hybrid analog line card is available in 2, 4, 6 or 8 lines. Each of the lines can be configured as a passive ACD announcement line, or an interactive line with a menu structure. The hybrid card is excellent for delivering ACD/UCD announcements, automated attendant, audiotex and automated information services in the same XMU+. If required, Interalia can also provide an 8 ohm pas-sive line card for PBX’s demanding low impedance.
Music/Messaging
On-Hold Line Card
The music/messaging-on-hold (MOH) card is an integrated solution that helps businesses capture the attention of on-hold callers by playing music, or blending promotional messages with recorded music. It is like a DJ for your PBX, enabling external music sources to be directly connected to an XMU+. Music or message files can be recorded directly into the XMU+, or .wav files can be remotely down-loaded.
Each MOH card can drive up to 4 MOH ports on a PBX, enabling music and/or messages to be cus-tomized to meet most requirements. Messages can be pre-scheduled to play on specific dates or at times to coincide with promotions or holidays.
! Multi-site management functionality to control music/message-on-hold productions from a single site
! Windows-based software tools for easy programming and backup
! Attach to an external music source, record directly into the XMU+, or download .wav files
! Supports .wav files for easy file downloading and backup
T1 and E1
Digital Line Cards
Interalia has two digital line cards that provide XMU+ users with a reliable and modular source of high quality call processing, auto attendant, audiotex and 1-800 ACD call routing. Both cards are great alter-natives to analog station ports for interactive menu applications because they require less space in the PBX and decrease call time. The 24 port T1 digital line card uses loop start and E&M signalling to sup-port line side T1 feature sets (PBX dependent). The 30 port E1 MELCAS digital line card uses Mercury Exchange Line Channel Associated Signaling.
Administration
Software
Each XMU+ utilizes Interalia’s PC windows-based administration software interface called XMUCOM. The software uses a simple “point and click” inter-face to help administrators directly manage on-site systems (via an RS-232 connection) or more than 1000 remote systems (via a modem or network TCP/IP connection). With the XMUCOM software administrators can easily download messages or configuration files to multiple XMU+ systems.
Remote
Administration
Remote administration is standard with all XMU+ systems, enabling administrators easy access to their systems in three ways:
! Directly via an RS-232 connection
! Using TCP/IP over a LAN/WAN
Administration Software:
• Windows 98, NT, ME, 2000 or XP
• Support for .wav files
• Remotely manage 1000 XMU+ units or more
• Download configurations via windows
MOH Line Card:
• 4 outputs
• Maximum 2 MOH cards using an 8 ohm interface
• Maximum 4 MOH cards using a 600 ohm interface
Hybrid Analog Line Card:
• 2, 4, 6 or 8 ports
• 2 to 64 ports on Large XMU+
• 2 to 8 ports on Small XMU+
• Connector: Female RJ21X
• Ring detection: loop or ground start
• E&M signaling
• Continuous play
• Output level: adjustable to a maximum -9 dBm
• Offhook impedance: 600 ohm nominal
T1 Digital Line Card:
• T1 (DS1) interface (24 ports per card)
• 2 cards (48 ports) maximum on Large XMU+
• 1 card (24 ports) maximum on Small XMU+
• Connector: RJ45
• “Hookflash” call transfer
• DTMF caller interaction
• Line side T1
• Line length: 0-1000 ft
• Impedance: 100 ohm balanced
E1 Digital Line Card:
• E1 (MELCAS) interface (30 ports per card)
• 2 cards (60 ports) maximum on Large XMU+
• 1 card (30 ports) maximum on Small XMU+
• Connector: RJ45 and dual P43/E1 (BT43) coaxial
• Line length: 0-1000 ft.
• “Hookflash” call transfer
• DTMF caller interaction
• Impedance: 120 or 75 ohm (strappable)
Large and Small Chassis:
Audio Inputs:
• Handset: 220 ohms
• Tape: 10K ohms (1/4"phone jack)
• Remote access jack (analog line 2500 set) Audio Storage:
• Voice encoding/decoding
• Pulse code modulation (PCM)
• Storage medium: SDRAM and FLASH
• Storage rate:
8 kHz x 8 bit bytes/sec (64K digital bandwidth)
• Frequency response: 200 Hz to 3.4 kHz
• From 8 minutes to 6 hours of recording time
Technical
Specifications
XMU+ Large Chassis Rear Panel
XMU+ Small Chassis Rear Panel Alarm Contacts: • 2 output contacts • 1 input contact Communications Ports: • 1 RS-232 port • 1 TCP/IP port • 1 Modem port Number of Ports:
• XMU+ large chassis:
2 to 64 analog ports, 24 or 48 T1 digital ports, 30 or 60 E1 digital ports
• XMU+ small chassis:
2 to 8 analog ports, 24 T1 digital ports, 30 E1 digital ports
Messages:
• 999 messages per partition
• Messages cannot exceed total recording time Power Supply: • 110/240 VAC, 1.0/0.5 A, 60/50 Hz, 120 W • -48 VDC, 2.5 A, 120 W Approvals: • FCC, CS-03, NRTL/C, CE Dimensions:
• Large: 7 in. (17.5 cm) Height x 17.5 in. (44 cm) Width x 12 in. (31 cm) Depth
• Small: 1.75 in. (4.38 cm) Height x 17.5 in. (44 cm) Width x 12 in. (31 cm) Depth
United States
10340 Viking Drive, Suite 135 Eden Prairie, Minnesota, U.S.A. 55344 Tel: +1 952 942 6088
Fax: +1 952 942 6172 [email protected] Canada/Latin America 4110 - 79th Street N.W.
Calgary, Alberta, Canada T3B 5C2 Tel: +1 403 288 2706
Fax: +1 403 288 5935 [email protected]
Europe/Middle East/Africa Endahna House, Bridge End Road Grantham, Lincolnshire, England NG31 7TS Tel: +44 (0) 1476 594207
Fax: +44 (0) 1476 594208 [email protected] Asia/Pacific
