ISL AlwaysOn 2.0 Manual

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Part I Introduction

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... 41 Welcome to ISL Alw aysOn 2.0 ... 42 How it w orks ... 53 Features ... 124 Reliability ... 135 Security ... 156 System Requirements

Part II Getting started

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... 161 How to use ISL Alw aysOn ... 162 Register ISL Online account ... 17ISL Online account registration ... 20Open inbox ... 21Finish registration ... 23Login to ISL Online account ... 263 Add a new computer ... 26Login ... 29Install ISL AlwaysOn ... 34Send Remote Computer Invite ... 354 Access a computer ... 37Login ... 40Connect ... 41Control ... 425 Features overview

Part III Manual

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3 Contents

ISL AlwaysOn 2.0 Manual

© 2014 Xlab d.o.o., Ljubljana ... 71Computer Status ... 75Access Password ... 81Remote Users ... 83Email Notifications ... 84Computer ... 86Desktop Sharing ... 87Computer Status ... 88Session ... 93Recording ... 97File Sharing ... 98Computer Status ... 99File Sharing ... 109Advanced ... 110Wake On LAN ... 116Sleep Mode ... 116Connection ... 117Filters ... 119History

Part IV Server licence

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... 1231 Quick setup ... 1242 Conference Prox y points of interest ... 1253 Add a new computer ... 1334 Access a computer ... 1355 Customization ... 135Command line arguments ... 1376 User management ... 138Grouping ... 1397 Pushing updates ... 1398 Integration ... 139XMLMSG ... 140Querying computer list ... 143Source code

Part V Frequently answered questions

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1 Introduction

Please continue to Welcome to ISL AlwaysOn 2.0 chapter.

1.1 Welcome to ISL AlwaysOn 2.0

ISL AlwaysOn is business software for fast and secure access to your PC over the Internet. ISL AlwaysOn automatically handles all special network configurations, therefore remote access can be easy even if both computers are behind a firewall and complex networks. Be more flexible and save time. You can work on your office PC or administer a remote server from home, while on vacation or anywhere else using either Windows or Apple MAC computers.

1.2 How it works

Enable Remote Access and Access Your Computer from Anywhere.

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Introduction

ISL AlwaysOn 2.0 Manual 5

To make your computer accessible over the Internet, you need to log into your ISL Online Account

Don't have an account yet? Sign up.

Once logged in, choose Remote Access from the product list and click on the "Add this Computer" button.

Download and install the remote access application on your computer and set a computer Access Password. Please note that this password is an important part of security.

After a quick remote access set-up, you can access your PC from anywhere. Log in to your ISL Online Account from any Windows,Mac, or Linux computer or from a mobile device like iPad. Once logged in, click on the 'Connect' button beside the computer you wish to access and enter your Access Password.

For more information on how to set this up please view the Add a new computer topic.

1.3 Features

Unattended Remote Access

Access a remote computer or remote server from anyw here in the w orld.

Remote Work

Use ISL AlwaysOn remote access and safely connect to your office PC from another Windows, Mac, Linux computer. You can access your Windows computer also from iPad or iPhone, and experience maximum flexibility of working remotely. View and control a desktop, toggle between multiple monitors, restart the computer or switch users, transfer and synchronise files and folders, print remote documents locally... Work on a remote computer as if you were sitting right there in front of it.

Remote File Access

Be carefree when you go to a business meeting or on holiday. Access remote files and applications by means of one click. Connect to your home computer or your office PC from any Internet-connected computer or mobile device in seconds.

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Administer Windows 7, Vista or older Microsoft OS computers and servers remotely from anywhere anytime without actually being there. After a quick remote access set-up, you can reach unattended computers and servers through always accessible Web-based access.

Easy Setup

Follow an automatic remote access set-up and have your remote PC accessible in minutes.

Quick Installation

Install and configure remote access to your computer or a server automatically without changing settings on your firewall. ISL AlwaysOn executable automatically launches, installs, and configures itself. No restart is required.

Firewall-Friendly

Worried to end up at a third party's firewalls or NAT proxies? No need. ISL AlwaysOn remote access connects through a firewall, both yours and you clients'. It does not require a special

configuration and it will pass even the tightest firewall without even blinking.

Web-Based Access

Access a remote PC or server via the Internet using any w eb brow ser.

No Installation

With ISL AlwaysOn, you can access any computer remotely over the Internet. No installation is required; just log in to your user account through any Web browser and click on 'Connect'.

Log in From Anywhere

Feel free to work on a remote PC from any Internet-connected computer (Windows, Mac, Linux) or an iOS mobile device (iPhone, iPad, iPod touch). Log in to your ISL Online user account and connect to one or more computers and servers with a previously setup remote access application.

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Introduction

iOS Mobile

You are on the road and need to access your office PC? Grab your iPhone, iPad, or iPod touch and connect to your remote computer in seconds. Use remote access no matter whether you are in a business meeting in a room next door or on an exotic holiday halfway around the world. Provide remote support and server administration from anywhere. Learn more about remote access from iPhone and iPad.

Remote Computer Management

Manage remote computers from one place

Name Tags

Give each remote computer a name tag for easier recognition. Keep them organised for a quicker search through your list of remote devices.

Remote Computer Sharing

Multiple operators of your help desk support centre can access unattended computers and servers and provide remote support. With ISL AlwaysOn remote access software, you can share remote computers among co-workers without any additional installation. Once the administrator of ISL Online account has set up remote access to a computer, he/she can pass the access rights to help desk operators in just a few clicks.

Online Status Display

See which computers are online and available for remote access.

Turbo Desktop Control

Access your PC and w ork remotely w ith virtually no delay. Also w hen view ing high definition content.

Full Remote Access

Access remote computers and control them using administrator rights. In this way, you can reboot a computer and reconnect into the same remote access session, switch between users, send Ctrl+Alt+Del, install software, or do whatever you would if sitting right there in front of it.

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Is the quality of viewing a remote desktop important for your remote access? If yes, then choose the best quality option. It delivers smooth high definition content sharing with almost no delay if the bandwidth on both sides is good enough.

High Speed Sharing

Default option. You will hardly notice you are working on a remote computer as there is practically no delay. The high speed option provides a remote desktop with 256 colours and is recommended for lower bandwidth connections.

Adjust Viewing Window

Zoom in or zoom out, get the exact size of your remote desktop or adjust it to fit into a viewing window.

Multi Monitor Navigation

Enjoy simple remote desktop control of multiple monitors.

Access Multiple Monitors

Access and control remote computers with one or multiple monitors. Toggle between different monitors or fit all monitors into one screen. ISL AlwaysOn’s default option shows all monitors on one screen side by side.

Choose One Monitor

Limit your remote view to one monitor. Although you can view multiple monitors of a remote computer, you might still want to work on one desktop alone. Please see our manual to learn how to limit a remote view to one monitor.

Administrator Rights

Access a remote computer w ith administrator rights

Reboot and Reconnect

Install software remotely, restart a PC and automatically

reconnect to the same remote access session. Do anything on a remote computer as if you were on your PC.

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Introduction

Send Ctrl+Alt+Del

Send Ctrl+Alt+Del to a remote desktop to perform administrative tasks, start a task manager, switch between users or log off, all without interrupting the session in progress.

Easy File Transfer and Sync

Quickly transfer files and folders betw een computers in both directions

SendTo

Use an integrated SendTo option in the Windows Explorer menu (available to Windows Vista and Windows 7 users). Right-click on the selected file or folder, open ‘Send to’, and choose ISL Light to send the documents to a remote computer.

File Manager

Manage a file transfer. Change the default destination folder, pause or resume a file transfer, or limit the file transfer's bandwidth usage.

Drag & Drop

To transfer files from a remote to a local computer, simply drag the files or folders on one computer and drop them into the ISL Light GUI. Or transfer documents in the other direction - from a local to a remote computer.

File Sync

If you often transfer files between your home and your work computer, you will appreciate the file synchronisation option.

Remote Printing

Access a remote computer and share a printer. Print a local document on a remote printer, or print remote computer's documents on your local printer.

Share Printer

The ISL Light Remote Printing feature allows you to share a printer with a remote user during remote computer access. It requires a simple, one-click-and-one-time installation of the ISL Remote Printer driver on the remote computer.

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Share a printer and provide a remote user with your local document’s hard copy without sending the file over. Or print a remote user’s document on your local printer. Just open a document and choose ISL Remote Printer in the Print menu to send it to the remote printer. Please read more at Remote Printing in the manual.

Session Recording

Record remote desktop sessions for later playback. Improve remote access management and security w ith the help of session recordings.

Record Remote Desktop Sessions

Have you granted remote access to your computer to others? For security reasons, you can capture everything or just selected parts of the remote access to your computer. You can record desktop sharing, video, audio and text chat, and then play back each recorded element in a separate window.

ISL Recording Player

A session recording is originally saved in a special highly compressed .isr format, which requires ISL Recording Player for playback. Please download ISL Recording Player for FREE and play back everything you have recorded - desktop sharing, text chat, video and audio communication, with a lot of playback options.

Automatic Session Recording

Automate session recording at the beginning of every remote access to your computer. To do that, just open ISL AlwaysOn on the remote computer, open the ‘Security’ tab and check ‘Enable session recording’ under Session Options.

Convert to .avi

Save session recordings, play them again and easily convert the highly compressed .isr format into .avi.

Remote system information

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Introduction

information of the remote computer easily. Get a snapshot of basic data followed by a complete list of the remote system information.

Remote System Information at Hand

Having in-depth software and hardware information always at hand is sometimes indispensable when working on a remote computer. Run the computer diagnostic tools, save the file with remote system information details and raise the efficiency of your remote access session. Have instant access to basic information about the System, CPU, Memory and Data Drives. List information of all on-going processes and applications on the remote system, view all the active hardware and software drivers and more.

Secure Remote Access

Have carefree access to a remote computer. ISL Alw aysOn guarantees maximum remote access security w ith top industry standards security technologies: AES 256 Bit SSL, Verisign certificate and a computer access passw ord.

AES 256-bit End-to-end Encryption

AES 256 Bit SSL (Secure Sockets Layer) tunnel is established between two connected computers during remote access. All the information exchanged between your and remote computer is encrypted end-to-end, meaning that nothing can decrypt the contents of the session transferred from one side to another.

VeriSign Certificate

ISL Online remote access application is digitally signed by means of a VeriSign Code Signing certificate.

Lock Feature

Lock your computer to block others from accessing it remotely. If you have permitted access to your computer to other people, use the temporary lock feature when leaving for your holidays.

Military Strength Encryption

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Computer Access Password

Installing ISL AlwaysOn on a computer does not yet enable remote access itself. Only after you have also set a locally stored computer access password, will the computer become available for remote access.

ISL Online Remote Access Security

Learn more about ISL Online’s remote access security by reading the Remote Desktop Security Statement.

1.4 Reliability

ISL AlwaysOn, as a part of ISL Online network, uses an architecture that is designed for maximum reliability, security and performance. With ISL AlwaysOn's screen-sharing technology and intuitive interface, accessing remote computers could not be easier - simply add computers to your list and then access any of them from anywhere on the internet.

Access any computer anywhere anytime

ISL AlwaysOn sessions are established through a global network of servers called ISL Online network. It assures 24/7 availability of the service with a strong and reliable desktop connection between any two points in the world. ISL Online network's architecture is fault tolerant, includes geographical load balancing mechanisms and distributed session roaming. Not only is the connection relayed through the server with the lowest traffic load, but also the geographically nearest server to both end points.

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Introduction

effortless level.

ISL Customer Care

The ISL Online Team is available to assist you with technical issues or other questions over the telephone, via e-mail and through our live chat (simply go to http://islonline.com/ and click the Chat Live button in the top-right corner of the page). You are welcome to contact us directly or your nearest Authorized Reseller.

1.5 Security

Introduction

Security should be a crucial part of a remote access product, no matter for what purposes you are using it; business or personal. ISL AlwaysOn uses maximum security.

ISL AlwaysOn is secured on multiple layers:

1. ISL AlwaysOn computer to ISL Online products user visibility. 2. ISL AlwaysOn computer access password.

3. ISL Light remote desktop session security. 4. MS Windows OS access security scheme.

Each ISL AlwaysOn connection from a computer to an ISL Conference Proxy server is encrypted with SSL. ISL AlwaysOn's activities can be monitored by tracking the history of accesses to a computer. This report shows which ISL Online users accessed the computer and when they accessed it.

A user can always lock access to his/her computer. When disabled, that computer becomes inaccessible until further action.

1st layer - ISL Alw aysOn computer to ISL Online products user visibility

To access a remote computer, you need to establish a link between your ISL Online account and a computer you want to add access to. Each user has its own digitally signed executable identifying his/her ISL Online user account. No other ISL Online user will be able to see or try to start a remote connection if the ISL AlwaysOn computer administrator has not installed a customized ISL AlwaysOn program.

The procedure of adding a new computer is described in the Add a new computer chapter.

2nd layer - ISL Alw aysOn computer access passw ord

Installing ISL AlwaysOn on a computer does not completely enable access to the computer. To enable access, a strong access password must be set first. This password is stored in the Local Machine registry as MD5 hash. The plain text password is not available anymore.

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Step ISL Online products user ISL AlwaysOn computer 1. send encrypt("connect")

2. <challenge> = generate challenge

send "encrypt(authentication_required({chmd5, <challenge>}))"

3. request input of password

make

chal-pass-md5=md5(challenge,md5(password))

send encrypt("authenticate({chmd5, <chal-pass-md5>})")

4. request = decrypt(received_data)

if request[key] = chmd5 then

load md5-password from registry into memory if request[1] = md5(challenge, md5-password) then

set authenticated user = true send encrypt("get_code") else

send encrypt("error authentication failed") end

else

send encrypt("error authentication not supported")

end 5. if received = get_code then

start ISL Light Desk, request code

send encrypt("code <ISL Light session code>") else

goes again to step 3. end

6. received = decrypt(recieved_data)

if received = "code <code>" then

start ISL Light Client with --connect <code> set authenticated user = false

end

7. ISL Light Desk is connected into session ISL Light Client is connected into session

3rd layer - ISL Light remote desktop session security

The remote desktop control session is enabled by ISL Light. ISL Light (version 3.1) enables to create an instant remote desktop control session, which is secured with SSL (a 1024-bit RSA key for the handshake and a 256-bit AES session key). Once a session is established, no one can see this session's encrypted data. And when an ISL Light session is ended you cannot connect to the same session again. For more information on ISL Light security, please refer to this link.

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Introduction

present, so when accessing the computer he/she needs to type in the Windows account password.

1.6 System Requirements

Operating Systems:

Microsoft Windows 7 (32-bit and 64-bit) Microsoft Windows Vista (32-bit and 64-bit) Microsoft Windows XP (32-bit and 64-bit) Microsoft Windows 2000

Microsoft Windows Server 2000 Microsoft Windows Server 2003 Microsoft Windows Server 2008

Apple MAC OS X Snow Leopard 10.6 or higher

Internet Connection:

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2 Getting started

Please continue to How to use ISL AlwaysOn chapter.

2.1 How to use ISL AlwaysOn

ISL AlwaysOn is a part of ISL Online family of products and there are two user models: a hosted service (1-year subscription or PayPerUse Coupon) and a stand-alone server application (Server License).

Using ISL AlwaysOn as a hosted service, a secure connection is established through the ISL Online network -ISL Online's massive network of servers worldwide.

Using ISL AlwaysOn as a server licence, a secure connection is established through your server (or a grid of your servers) running ISL Conference Proxy.

ISL AlwaysOn works on both Windows and Apple Mac platforms.

This chapter describes the basic setup procedure and main features of ISL AlwaysOn. You need to do the following:

1. Register an ISL Online account 2. Add a new computer

3. Access a computer

When you complete this basic procedure, please continue to the Features overview chapter to learn the ISL AlwaysOn usage basics.

Please continue to the first step: Register ISL Online account.

2.2 Register ISL Online account

This chapter describes the procedure for registering a new ISL Online account. It involves four steps: 1. ISL Online account registration

2. Open inbox 3. Finish registration

4. Login to ISL Online account

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Getting started

2.2.1

ISL Online account registration

If you already have an ISL Online account, please continue w ith the next step and use your existing ISL Online username and passw ord.

Before you start using ISL AlwaysOn Remote Assistance software, you will need to create your ISL Online account. You are welcome to register your ISL Online account now. To create an ISL Online account, you can also navigate to http://www.islonline.com, then click the Sign up link.

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Please be sure that the e-mail account is accessible as the ISL Online Customer care system will send important information to that address, including the confirmation link and account credentials. If needed, the selected e-mail address could later be changed.

Check "send plain text e-mail" option if your e-mail system has rigorous anti-spam program installed.

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Getting started

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Please continue to Open inbox chapter.

2.2.2

Open inbox

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Getting started

Sometimes some of the links in the e-mail get broken into multiple lines because of the e-mail system. In that case please compose the link back into a single line before putting it into your browser's address line.

Please continue to Finish registration chapter.

2.2.3

Finish registration

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All credentials have been sent to your e-mail address. Please open your mailbox and check for another e-mail from ISL Customer Care system with the subject ISL Online - Login Information. It should look like this:

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Getting started

When an account is registered for the first time, it is automatically activated with a 15-day fully functional no obligation trial mode, with two active connections. Please select the Activate key link if you have purchased an ISL Online service item and you wish to activate the activation key for this account.

Please continue to Login to ISL Online account chapter.

2.2.4

Login to ISL Online account

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Select Forgot your passw ord? option if you do not know your password. It will be sent to your e-mail address.

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Getting started

Using the My Account menu on the top menu bar, you can modify and configure your ISL Online Account: Products entry gives you access to any of the 4 products. Here you can start Remote Support, Remote Access, Live Chat, and Web Conference.

Hosted Service entry is used to create additional users and view reports for Hosted Service.

Server License entry is used for setting up your own ISL Conference Proxy for running on your company's server(s).

Activate Key entry is used for the activation of purchased keys (ISL Online items). Preferences entry is used to set up general preferences for your ISL Online Account.

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2.3 Add a new computer

This chapter describes the basic instructions on how to add a computer to your list of computers. It involves two steps:

1. Login

2. Install ISL AlwaysOn

Please continue to the first step: Login.

2.3.1

Login

Please follow these steps:

1. Please go to ISL Online home page.

2. Click on the Log In button top right side of the web page.

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Getting started

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Getting started

Please continue to the next step: Install ISL AlwaysOn.

2.3.2

Install ISL AlwaysOn

Important: In an environment where a Web Proxy is used, ISL Light and ISL AlwaysOn use Internet Explorer connection settings. Since ISL AlwaysOn as well as ISL Light with restart and resume enabled run under system account, they use Internet Explorer settings for the system account. It might happen that Internet Explorer settings have not been set for the system account. Please refer to the following topic in the ISL LIght manual: Checking system account connection settings

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1. Click the marked icon to download ISL AlwaysOn for this computer.

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Getting started

3. ISL AlwaysOn setup wizard will appear. Click Next (windows) Continue (MAC) and follow the wizard.

NOTE: Skip to Step 5 if ISL AlwaysOn is already installed on this computer.

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As an important part of security, you need to set a strong access password. You will need to provide the access password each time you try to access the remote computer. The access password can be changed in the Computer Access Configurations, but everybody having access to this computer has to be informed about the change. The password is stored locally in the computer registry.

5. Once you have typed in the password you will see this box.

Note: If you have already installed ISL AlwaysOn to the current PC and are just adding a new user to the current PC click on the Grant Access button.

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Getting started

c) Click "Login" to access your account.

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You have now successfully added a computer to your list. Please continue to the Access a computer chapter to learn how to access that computer from anywhere.

2.3.3

Send Remote Computer Invite

To connect to a remote computer you first need to send that computer an invitation code/link. Once the end user clicks the link, the installation will take place. Once setup the computer will be added to the ISL AlwaysOn computer list.

1. Click on the Add Remote Computer link as shown in the example below.

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Getting started

Note: You can also contact the person sat next to the computer and ask them to enter the 12 digit code manually.

To enter the code you need to ask the client to: a. Navigate to www.islonline.com

b. Click on Join Session located at the top of the website.

c: Enter 12 digit code (in the following format xxx-xxx-xxx-xxx) into the white box. d. Click Connect.

2.4 Access a computer

This chapter describes the basic instructions on how to access a computer from your list of computers. It involves three steps:

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3. Control

Please continue to the first step: Login.

Tip: If you access your computers on a regular basis and want to store a direct link on your desktop follow the quick guide below.

1. Login to the ISL Online website www.islonline.com

2. Click the Login Box top right corner of the web page.

3. Enter your Login details and click Log In.

4. Click on the Products Tab from the My Account menu bar.

5. Click Remote Access from the list of options.

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Getting started

7. Click Save link as... and locate your desktop from the Save As box that appears on screen.

8. Click Save and the link to this computer will appear on your desktop. All you need to do is load the file from the desktop and enter the unique password in the connection box that appears on screen. Once entered successfully you will have access to the computer.

2.4.1

Login

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2. Click on the Log In button top right side of the web page.

3. Enter your ISL Online username and password in the provided space.

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Getting started

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Please continue to the next step: Install ISL AlwaysOn.

2.4.2

Connect

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Getting started

3. When prompted, enter the remote computer's access password and click OK.

Please continue to the next step: Control.

2.4.3

Control

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Please continue to the Features overview chapter.

2.5 Features overview

ISL AlwaysOn in its current form is a kind of a wrapper around ISL Light - all the computers that you have added to your list have a service running that allows you to connect to those computers without someone manually entering a session code. When you are connected through ISL AlwaysOn, the situation is identical to the situation where you are connected directly using ISL Light, with the addition of automatically enabled administrative mode and restart and resume support.

Please refer to the ISL Light manual for more information on ISL Light, especially the following chapters: In session features

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Manual

3 Manual

This manual describes ISL AlwaysOn in detail. Everything within this chapter applies to both hosted service users and server licence users. When there is a difference for server licence users, a special note will be added and the user will be able to go to the appropriate server licence topic by clicking the link provided. Example:

Server licence users: The procedure for server licence differs from the procedure for hosted service users - please go to this topic for more information.

Please click here to go to the topic that describes usage and options of ISL AlwaysOn that are specific for server licence users.

This manual is divided into the following sections: How ISL AlwaysOn works

Add a new computer Access a computer ISL AlwaysOn GUI

ISL AlwaysOn executables and processes User Management

Customization Settings

3.1 How ISL AlwaysOn works

ISL AlwaysOn is a business software for fast and secure access to your PC over the Internet. ISL AlwaysOn automatically handles all special network configurations, therefore remote access can be easy even if both computers are behind a firewall and complex networks. Be more flexible and save time. You can work on your office PC or administer a remote server from home, while on vacation or anywhere else.

You have a list of your computers within your ISL Online products username with computer descriptions and their status. You can access any online computer from the list from anywhere in the world or add new computers. You assign an access password to each computer and you need to enter it for each access.

ISL AlwaysOn in its current form is a kind of a wrapper around ISL Light - all the computers that you have added to your list have a service running that allows you to connect to those computers without someone manually entering a session code. When you are connected through ISL AlwaysOn, the situation is identical to the situation where you are connected directly using ISL Light, with the addition of automatically enabled administrative mode and restart and resume support.

ISL Online offers two user models

ISL AlwaysOn is a part of ISL Online and there are two user models available.

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established through the ISL Grid - ISL Online's massive network of servers worldwide.

Server License allows you to set up your own ISL Conference Proxy server (or a grid of servers) and use it as a connecting point for ISL Online products instead of our ISL Grid. You should be familiar with network and server administration in order to install and configure it properly. If you wish to use the Server License, please visit our Knowledge Center to learn how to setup the ISL Online system in your company.

3.2 Ways to add a new computer

Important notice when cloning an installation: If you are using ISL AlwaysOn 1.2.2 or newer, please follow these instructions, otherwise follow the notice below this one.

ISL AlwaysOn can also be installed in environments where computers are installed as clones from one master image. First ISL AlwaysOn is installed (with predefined changes) onto the master computer, but final steps are then performed on cloned computers.

Before cloning the master image to target computers, the master machine must have ISL AlwaysOn already installed and please make sure that you have granted access to all the desired users (the users that you intend to allow access to cloned computers). Having done that, please follow these steps:

1. Stop ISL AlwaysOn service on the master machine (go to command prompt and execute net stop isl_always_on)

2. Close any ISL AlwaysOn computer configuration dialogs that might be running.

3. Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\ISL Online\ISL AlwaysOn 4. Delete the binary content key called uid

5. Create a new binary content key called _ghost_ with content 01

This concludes the preparation steps - you should now shut down the master computer and clone it. Please be extra careful not to boot the master computer after the last step or the cloning process will not work properly!

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Manual

This key represents a unique machine ID and does not get deleted when you uninstall ISL AlwaysOn! If it remains on the machine and gets cloned, then all machines will have this key with the same ID, effectively identifying themselves as the same computer.

To avoid this, please follow the correct procedure for situations where cloning is involved

1. Make sure that the key mentioned above is not present on the machine before cloning. If you have previously installed ISL AlwaysOn on that machine, it will be there, otherwise not.

2. Clone the computer to n computers.

3. Install ISL AlwaysOn manually on each of the n computers.

4. Each cloned computer will now have a unique machine ID for ISL AlwaysOn and you will see them all in your list of computers.

Important: In an environment where a Web Proxy is used, ISL Light and ISL AlwaysOn use Internet Explorer connection settings. Since ISL AlwaysOn as well as ISL Light with restart and resume enabled run under system account, they use Internet Explorer settings for the system account. It might happen that Internet Explorer settings have not been set for the system account. Please refer to the following topic in the ISL Light manual: Checking system account connection settings

Server license users: The procedure for server license differs from the procedure for hosted service users -please go to this topic for more information.

Apart from the procedure described in the Add a new computer topic (in the getting started section), there are also additional options when adding a new computer:

1. Please go to ISL Online home page.

2. Click on the Log In box to the top right of the web page.

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5. You can send these instructions via email by clicking the Send button - if you choose this option, please proceed to the next step (step 7). The procedure can also be performed manually - if you choose this option, please skip to step 9.

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Manual

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Manual

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10. A security warning will appear - the client should select Run.

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Manual

11. ISL AlwaysOn setup wizard will appear. The client should click Next and follow the wizard.

12. ISL AlwaysOn will now prompt for the password.

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13. The client should click OK to grant access.

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Manual

16. Login using your ISL Online product username and password assigned to you by your ISL Online account holder.

Process to add a new computer:

1. Click Add Remote Computer.

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Manual

How to access ISL Alw aysOn through the task bar

Another way of accessing ISL AlwaysOn is simply by doubleclicking the ISL AlwaysOn icon in the taskbar -this icon appears after the installation process for ISL AlwaysOn is complete:

You have now successfully added a computer to your list. Please continue to the Access a computer chapter to learn how to access that computer from anywhere.

3.3 Access a computer

Apart from the procedure described in the Access a computer topic (in the Getting started section), where you chose the Run option in step 5, you can also choose Save and save the executable for later use - e.g. place it on your desktop and rename it to a more friendly name, e.g. J o h n ' s h o me c o mp u t e r . e x e.

When you wish to access that remote computer, simply double-click the executable on your desktop, enter your ISL Online products username and password when prompted, then the computer access password and you will be connected - there is no need to visit ISL Online web pages each time.

It is possible to use command line arguments for ISL AlwaysOn Connect, allowing you to skip the password entry form. All the parameters are specified as "key=value". Available parameters:

Username (you can use it to provide your ISL Online username, e.g. \ \ my c o mp a n y \ u s e r 1) Passw ord (you can use it to provide your ISL Online password)

ComputerPassw ord (you can use it to provide the computer access password)

ComputerPassw ordMD5 (you can use it to provide the raw computer access password as written in the registry - check HKEY_ L OCAL _ MACHI NE\ SOFTWARE\ I SL On l i n e \ I SL Al wa y s On \ p a s s wo r d) StreamOptions (you can use it to enable the desired checkboxes [separate them with a semicolon] in the list, e.g. s ma l l _ f o o t ; l e a v e _ b a c k g r o u n d ;)

If you specify a username, password and a computer password (either in plaintext or as MD5), you will get a single-click solution that connects to a certain ISL AlwaysOn machine without having to enter any credentials or login to your ISL Online account beforehand.

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Example:

I SL Al wa y s On Co n e n c t . e x e " Us e r n a me =\ \ my c o mp a n y \ u s e r 1 " " Pa s s wo r d =u s e r p wd " " Co mp u t e r Pa s s wo r d =a c c e s s p wd "

3.4 ISL AlwaysOn GUI

ISL AlwaysOn GUI consists of two separate parts - the first part is the computer access configuration window that can be reached by double-clicking the ISL AlwaysOn icon in the taskbar - the icon appears after the installation of ISL AlwaysOn:

Login Box

When you load ISL AlwaysOn either by right clicking on the icon in the task bar, then clicking Open on the selection you will be shown the Login Box.

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For help at any time click on the (?) button. You will be directed to the relevant topic on our help center manuals.

Important: If you use only the global access password and change it, other users will obviously not be able to connect until you tell them the new global password. Consider using a password for each user or one-time global passwords to avoid such situations.

To view some more detailed information about the ISL AlwaysOn GUI click on the links below. My Computers

Overview Menu Tab

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In session features ISL Light GUI Desktop sharing

3.4.1

My Computers My Computers

Here you will see a list of all the computers that you have access to. It states the IP Address of the computer, the status whether it is online or offline, tags associated with the computer, and the action to connect to the computer if it is available and online. You can add a new remote computer by clicking on the Add Remote Computer button at the bottom of the My Computers window.

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1. If I search for PC in the search box then I will only see PC and WORKGROUP\ADAM-DESKTOP-PC in the list.

2. If I search for 90.212.135.17 (or the first few numbers) in the search box then I will only see WORKGROUP \ADAM-LAPTOP in the list.

For help at any time click on the (?) button. You will be taken to the relevant topic on our help center manuals.

3.4.2

Overview Overview

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The overview allows you to view the general details regarding this computers setup. You can logout by clicking on the blue Logout button at the top right.

For help at any time click on the (?) button. You will be taken to the relevant topic on our help center manuals.

Computer Status

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Remote Users

Here you will see a list of all the users who have access to the computer.

To add a new user to the list of shares click on the Add button. It will prompt you to first select the server (for hosted users: ISL Online Network), type in the new users granted access code, or username and password. Click Grant Access to confirm or Cancel to quit.

To view more help click on the (?) Button to the bottom left. You will be taken to the relevant topic on our help center manuals.

File Sharing

You can select which folders on the computer can be shared and access by the supporter.

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Access History

The access history is where you can search what connections have been made using your account, desktop connection start and end times, and other useful information.

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3.4.3

Menu Tab Menu Tab

At the top left of the control panel you will see a green ISL AlwaysOn clickable button. Once you click on it, it will bring up a sub menu where you can select Language, Settings, Help, About, Close

Language

There are many languages you can select in ISL AlwaysOn.

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Settings

This will bring up the ISL AlwaysOn settings.

Help

This will take you to the Online Help Manuals.

About

You would go here if you would like to check for latest updates and the current version number.

Close

Closes the ISL AlwaysOn window.

3.5 ISL AlwaysOn executables and processes

This topic describes executables and processes that are running/started on a computer that has ISL AlwaysOn installed as well as on computer that is trying to connect to it via ISL AlwaysOn Connect.

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I SL Al wa y s On . e x e (main process that serves ISL AlwaysOn functionality)

I SL Al wa y s On Mo n i t o r . e x e (proxy process is started in each windows session - this program starts ISL Light program in the appropriate session)

I SL Al wa y s On . e x e (tray process is started in each session - it shows ISL AlwaysOn status icon in system tray)

When a user connects, I SL Al wa y s On Mo n i t o r . e x e will start I SL L i g h t . e x e that will enable restart and resume:

I SL L i g h t . e x e (main ISL Light program showing GUI in serving remote desktop session)

I SL L i g h t Se r v i c e . e x e (watchdog service process - it ensures that ISLLight process is always running; proxy process that starts desktop streaming service under appropriate account)

I SL L i g h t Se r v i c e . e x e (desktop streaming service process)

i s l l i g h t . e x e (main ISL Light program showing GUI in serving remote desktop session that was restarted due to FUS, restart or logoff)

So on the computer there might be running many I SL Al wa y s On Mo n i t o r . e x e processes (one for each windows session) and there might be running many I SL Al wa y s On . e x e processes showing tray icon status (one for each windows session).

On client side (accessing remote desktop) there are only two processes:

I SL Al wa y s On Co n n e c t . e x e (process where you enter your ISL Online product password, computer access password and see the connection progress)

I SL L i g h t . e x e (main ISL Light program that is started by ISL AlwaysOn Connect)

3.6 User Management

User administration for hosted service users is available within your ISL Online account. Please login to your ISL Online account (refer to this topic for instructions) and go to Hosted service - users.

There are two modes of user administration available - simple administration (default) and advanced mode.

Simple administration is the default mode and it includes only one user - this user's username is the same as the ISL Online account e-mail address. The following options are available:

Change password (use it to change the user password - note that this password is independent from your ISL Online account password)

Forgot password (use it to resend the user's password to the user's e-mail address) Change contact (use it to change user's name and e-mail address)

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Change password (use it to change the user password - note that this password is independent from your ISL Online account password)

Forgot password (use it to resend the user's password to the user's e-mail address) Change contact (use it to change user's name and e-mail address)

Delete user (use it to delete a user)

Limitations (enable or disable a user, limit the number of concurrent sessions, enable or disable certain plugins)

Customizations (change customization settings for this user)

If you click on Preferences, you have the following options available: personal info (view your ISL Online account's contact information) change info (change your ISL Online account's contact information) change password (change your ISL Online account's password) change email (change your ISL Online account's e-mail address)

Please note: if the advanced mode is enabled, users must enter their ISL Online Domain in front of their username, with two leading backslashes. The separator between the ISL Online Domain and a username is a single backslash. Example: \ \ I SL On l i n e Do ma i n \ u s e r n a me.

Useful hint: It is possible to share a computer from one user's list with another user. Please check the following topic for instructions: Grouping

Warning: "Back to simple administration" option deletes your ISL Online Domain and all users within this domain!

3.6.1

Grouping

It is possible to share a computer from one user's list with one or more other users from the same domain. Please note that it is required to have a registered ISL Online domain within your ISL Online account. If you have not done it yet, please do so before following the procedure below. Check the user management topic for instructions.

With a registered ISL Online domain your ISL Online product username will look like this (replace my d o ma i n with your ISL Online domain and u s e r with the appropriate username):

\ \ my d o ma i n \ u s e r

If you have not done it yet, you should create at least one more user within your ISL Online account, e.g. u s e r 2.

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about the owner below the computer description), but available options next to that computer will only be Connect and History (instead of Connect, Edit, Delete, History), since that user is not the owner. When the user \ \ my d o ma i n \ u s e r 2 clicks History, he/she sees only his access history. When the user \ \ my d o ma i n \ u s e r (i.e. the main user) clicks History, he/she also sees only his access history. If you open ISL AlwaysOn GUI at the remote computer and click History, you can see a list of all accesses.

The main user (in this case \ \ my d o ma i n \ u s e r) can remove the sharing at any moment by clicking Edit next to that computer and removing the checkbox next to the appropriate user in the Share this computer w ith section.

3.7 Customization

The following ISL AlwaysOn customizations are available at the moment: change the icon for each computer in the list

change the description for each computer in the list command line arguments (e.g. implementing silent install)

Apart from these ISL AlwaysOn customizations, you can use customizations that are specific to ISL Light. Please refer to the following chapter in the ISL Light manual for more information: ISL Light customization Please note that certain options are already used or enabled due to the way ISL AlwaysOn works, e.g. desktop sharing is automatically started, control is automatically granted, administrative mode and restart and resume support activated etc.

3.7.1

Command line arguments

ISL AlwaysOn is controlled through command line parameters. When installing ISL AlwaysOn through product pages, the same parameters are used as a whole command line in the CGI parameter c md l i n e.

Important: These command line arguments are discarded when passed to push upgrade of ISL AlwaysOn from ISL Conference Proxy, so you cannot use them when doing a push upgrade. They are also not used when ISL AlwaysOn management dialog or setup is started from a non-admin or non-system account. In order to allow the ISL AlwaysOn management dialog (and use command line arguments) under system account please add the command line option i g n o r e _ s y s t e m_ a c c o u n t.

An example of a valid URL that has these command line parameters can be seen on the first ISL AlwaysOn product page (link dow nload) after the user has entered its username - it looks like this:

http://alwayson.islonline.net/start/ISLAlwaysOn&...&cmdline=grant+...&...

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[ / SI L ENT] [ g r a n t | g r a n t _ s i l e n t <g r a n t b l o b >] [ p a s s wo r d <d e f a u l t p a s s wo r d >] [ d e s c r i p t i o n <c o mp u t e r d e s c r i p t i o n >] [ p u s h _ u p g r a d e ( t r u e | f a l s e ) ] [ r e c o r d ] [ s h u t d o wn | s h u t d o wn _ s i l e n t ] [ g r a n t _ p a s s wo r d <c o n n e c t i o n _ p a s s wo r d >] - - o p t s " <c g i _ e n c o d e d _ o p t i o n s >" [ i g n o r e _ s y s t e m_ a c c o u n t ] [ s k i p _ c h e c k _ s t a r t ] [ r e c o r d ] [ g r a n t _ p a s s wo r d ] [ s h a r e | s h a r e _ s i l e n t ] [ s h u t d o wn | s h u t d o wn _ s i l e n t ]

Command line option / SI L ENT enables silent setup of ISL AlwaysOn computer. The setup will not be started when ISL AlwaysOn is already installed on computer.

Adding option p u s h _ u p g r a d e will enable or disable automatic software updates initiated from the ISL Conference Proxy server - this options is useful for corporate environments where administrator wants to update multiple computers at the same time.

Option p u s h _ u p g r a d e is available in ISL AlwaysOn version 1.2.2 or newer.

Option r e c o r d is used to set the session recordings folder. When an ISL Light session is started and session recording folder is set, the session will be recorded to the specified folder.

Option r e c o r d is available in ISL AlwaysOn version 1.2.2 or newer.

Link that is used by the default ISL AlwaysOn web page used command line option g r a n t that is followed by grant blob. If silent install is needed (no user confirmation), g r a n t _ s i l e n t can be used instead.

Option p a s s wo r d will set access password if the password hasn't already been set.

Command line option d e s c r i p t i o n is followed by the description text that will be shown in the ISL AlwaysOn page. Description text can also specify environment variables that are available to ISL AlwaysOn process and some additional variables:

d i s k i d (disk serial ID)

ma c (MAC addresses of network cards that are present on system delimited with '_'. Single MAC address has the following syntax x x : : x x : : . . ., where x x is a hexadecial number in lowercase)

n i f s (all (but localhost) IPs that are present on system, delimited with ',') c p u i d ... (processor cpuid - normally 0)

n a me (computer name as it would be seen in ISL AlwaysOn web page without "description" command line option)

Environment and additional variables must be prefixed with $ [ and must end with ]. An example of a valid description text:

" $ [ n a me ] - $ [ n i f s ] "

Option s h u t d o wn stops all ISL AlwaysOn services on local computer. If no user confirmation is needed, use s h u t d o wn _ s i l e n t.

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a u t o _ u p d a t e s =1 (this will enable automatic software updates initiated from the ISL Conference Proxy server)

c o n f _ p r o t e c t =1 (this will protect ISL AlwaysOn computer management dialog with the global password)

Option s k i p _ c h e c k _ s t a r t will always upgrade the ISL AlwaysOn program first and then perform actions that are specified with parameters.

These are general steps that need to be done: 1. Declare wanted command line arguments.

2. Login to ISL AlwaysOn product page and obtain common URL link for granting access.

3. Add/change URL encoded string of declared command line arguments from the first step (google for online urlencoding).

4. If needed, replace g r a n t with g r a n t _ s i l e n t.

An example of such procedure:

1. We want the following command line:

/ SI L ENT g r a n t _ s i l e n t p a s s wo r d " 5 g r 4 t x x " d e s c r i p t i o n " t e s t $ [ n a me ] -$ [ n i f s ] - -$ [ ma c ] "

2. After login, we have obtained:

https://alwayson.islonline.net/start/ISLAlwaysOn?cmdline=grant+%22.some.grant.blob.%22 3. We added the following URL encoded string to the c md l i n e CGI parameter:

%2 FSI L ENT+p a s s wo r d +%2 2 5 g r 4 t x x %2 2 +d e s c r i p t i o n +%2 2 t e s t +%2 4 %5 Bn a me %5 D+- +%2 4 % 5 Bn i f s %5 D+- +%2 4 %5 Bma c %5 D%2 2

4. We also changed g r a n t to g r a n t _ s i l e n t. 5. Final URL looks like this:

https://alwayson.islonline.net/start/ISLAlwaysOn?cmdline=grant_silent+%22.some.grant.blob.%22+% 2FSILENT+password+%225gr4txx%22+description+%22test+%24%5Bname%5D+-+%24%5Bnifs%5D+-+% 24%5Bmac%5D%22

3.8 Settings

The settings section will take a look at the ISL AlwaysOn v2.0 GUI and give an in depth guide, taking account of all features available in the program.

Here is a list of options you have access to in Settings:

Basic

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3.8.1

Basic

This chapter will explain in detail how to configure the basic settings.

To access the Basic area of ISL AlwaysOn settings, right mouse click on the ISL AlwaysOn Icon located in the system tray > Click Settings... > Enter Global Password (if set).

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Overview Security Granted Access Notifications Computer 3.8.1.1 Computer Status

The Computer Status notifies you of 3 important options.

Remote Access (Enabled/Disabled) Desktop Sharing (Enabled/Disabled) File Sharing (Enabled/Disabled)

You can change the options by clicking on the change button.

Examples:

1. Here is an example of what happens when a supporter tries to connect to a computer where the Computer is accessible option is set to NO.

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2. Here is an example of what happens when a supporter tries to connect to a computer where the Computer is accessible option is set to YES but Desktop connection is turned OFF.

Follow the same steps as in the previous example.

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When ISL AlwaysOn tries to connect to the computer, you will be given this message shown below.

3.8.1.2 Access Password

The Access Password option allows you to configure passwords so either the user or the administrator has access to the settings area.

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password you want to use for this computer then click OK to confirm.

If you wish for the user to have access to the settings area for only the one occasion where you for example might want them to access the settings are to make a change, you can enable a one-time password

Check the One time password checkbox. Click the Generate Passwords button.

Confirm by clicking the OK button (you will be offered a PDF file (pwd.pdf))

Select a location to save this file. (The file contains 50 generated one time passwords for this computer.)

When connecting to this computer, you can enter: 1. the global password.

2. The connection password (if set).

3. The required one time password (e.g. you will be prompted for the one time password number when the ISL AlwaysOn starts to connect to the remote computer).

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The purpose of the global password is to stop the users accessing the AlwaysOn settings for security reasons. The administrator is normally the only person who has access to this password so he can make changes to the connection. If you type in the incorrect global password, the password box disappears. To re enter the global password you need to right click on the ISL AlwaysOn icon in the system tray > Click Settings.

Example:

The computer security configuration is setup for one time password:

The administrator of the connection to this computer sets the security to use a one time password upon connection to the computer. In order for the supporter to connect they will need to enter the one time password.

Important: You can also access the AlwaysOn list of computer via our website.

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2. Login to your account using your ISL Online Username and Password.

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4. Click connect

5. ISL AlwaysOn Connect will now download in your default Internet Browser.

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7. In this example it is asking us to enter one time password number 11. Refer to the list of one time passwords and enter the correct code into the Password box as shown above.

8. Click "OK" and if it accepts the password your connection will be established.

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3.8.1.3 Remote Users

The Access Passw ord list shows important details on who has access to their computers using ISL AlwaysOn. There are two ways you can add new computers to the list. Either you can enter a valid ISL Online account username, or by typing in an invitation code and it will be added to the list.

Highlight over a user account from the list by using your mouse. You will see an icon appear to the right side of the box. Here you can access the Connection Settings.

Adding a new user to access your computer

There are two ways to add a new computer to the list either enter the invitation code and click on the + icon to the right side of the box, (click here for more information on how to get hold of the invitation code), or hover the mouse over "Enter user name or invitation code" and click on the + icon. It will bring up the Add Remote User box.

For help at any time click on the (?) button. You will be taken to the relevant topic on our help center manuals. Select the Server from the drop down list. For hosted service users select ISL Online Netw ork for Server License users select the name of your server. Now enter either your Granted Access code (refer to the email generated by the supporter) or enter your ISL Online product login user name and passw ord and click Grant Access.

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To enter the connection settings for this user, hover the mouse over the user name and click on the icon to the right side of the box, then click Change Connection Settings from the drop down list.

The connection settings area allows you to customize each user accounts security settings, Notifications, Desktop sharing properties, ability to start recordings, and use filters each explained below.

Access Passw ord

Global Passw ord: If this is selected then only the administrator who sets the global password will have access to this computer.

This connection passw ord: Allows you to set a password for this connection only.

One time passw ord: Allows you to generate a list of passwords for this computer that once used, become obsolete. Please see the Security topic for more information.

Notifications

Please see the Notifications topic for more information.

Desktop Sharing

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Important: Each user account is given its own password to access the ISL AlwaysOn settings for only their account. The administrator is the only person allowed to configure user accounts on the computer by using the Global Password.Im

3.8.1.4 Email Notifications

Here you will find a list of Email Notifications that can be enabled/disabled.

To receive email notifications enter email addresses into the Enter new email box. All the email addresses added will receive notifications with details on when sessions have either:

Successfully started. Ended.

Failed to start.

Had files successfully downloaded.

Example:

Notification sent to email after a session was started successfully.

1. Email address entered into Enter new email box. Checked tick boxes for Successful start of desktop sharing session, and File downloaded.

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3.8.1.5 Computer

Within the Settings menu you have some Computer options.

The list of options you have available to you are shown in the screenshot below.

Show tray notifications icon: Allows you to see the ISL AlwaysOn button in the taskbar notification area. Protect computer configuration w ith global passw ord: Allows you to protect the ISL AlwaysOn settings with a global password.

Enable automatic updates initiated from ISL Conference Proxy server: Allows you to receive updates automatically. You will notice a notification window appear.

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Right click on the icon to bring up a sub menu which allows you to open certain windows.

Open ISL Alw aysOn...: Allows you to open the ISL AlwaysOn login window. Settings...: Allows you to configure the ISL AlwaysOn user settings. About: Allows you to view the version of ISL AlwaysOn you are using. Exit: Closes the ISL AlwaysOn process from your computer.

Important: You can disable the ISL AlwaysOn notification icon by unticking Show tray notification icon.

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3.8.2

Desktop Sharing

This chapter will explain in detail the Desktop Sharing settings.

To access the Desktop Sharing area of ISL AlwaysOn settings, right mouse click on the ISL AlwaysOn Icon located in the system tray > Click Settings... > Enter Global Password (if set).

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Overview Session Recording

3.8.2.1 Computer Status

The desktop overview lets you select whether or not desktop sharing is switched on or off.

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You can change some options by clicking on the Change button. You can choose whether or not the computer is accessible, and desktop and file sharing are enabled.

3.8.2.2 Session

The desktop sharing options allow you to change a number of settings when running a session. The 4 options are shown below.

Show Notification of incoming connection: Allows client to see a countdown notification to when a connection is will be established. This can be customized to any time limit.

Allow local user to reject connection: This option is only available after the Show notification of incoming connection is ticked. This brings up a prompt box allowing the local user to reject the connection by the supporter.

Lock computer when session starts: This will stop the user from being able to control the desktop when a session is in progress.

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Examples:

1. Here is a demonstration of what you would expect to see when you check the box Show notification of incoming connection and set a Notification Timeout of 24 seconds.

a) Start ISL AlwaysOn connection with client

b) Type in the ISL AlwaysOn connection password for this computer

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d) Once countdown is complete the connection to the client is established

2. Here is a demonstration of what you would expect to see when you check the box Allow local user to reject connection.

b) Type in the ISL AlwaysOn connection password for this computer

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3. Here is a demonstration of what you would expect to see when you check the box Lock computer when session starts.

b) Type in the ISL AlwaysOn connection password

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d) Clients computer will be locked when session starts

4. Here is a demonstration of what you would expect to see when you check the box Enable black screen when session starts.

b) Type in the ISL AlwaysOn connection password

c) The connection will now be made to the clients computer

ISL AlwaysOn 2.0 Manual

Table of Contents

Part I Introduction

Part II Getting started

Part III Manual

Part IV Server licence

Part V Frequently answered questions

1

Introduction

1.1

Welcome to ISL AlwaysOn 2.0

1.2

How it works

1.3

Features

1.4

Reliability

Access any computer anywhere anytime

ISL Customer Care

1.5

Security

Introduction

ISL AlwaysOn is secured on multiple layers:

1.6

System Requirements

2

Getting started

2.1

How to use ISL AlwaysOn

2.2

Register ISL Online account

2.2.1

2.2.2

2.2.3

2.2.4

2.3

Add a new computer

2.3.1

2.3.2

2.3.3

2.4

Access a computer

2.4.1

2.4.2

2.4.3

2.5

Features overview

3

Manual

3.1

How ISL AlwaysOn works

ISL Online offers two user models

3.2

Ways to add a new computer

3.3

Access a computer

3.4

ISL AlwaysOn GUI

3.4.1

3.4.2

3.4.3

3.5

ISL AlwaysOn executables and processes

3.6

User Management

3.6.1

3.7

Customization

3.7.1

3.8

Settings

3.8.1

3.8.2