8x8 Virtual Office Mobile
User Guide for Android
2
Table of Contents
introduction . . . .3
Verify Your Android Version . . . . 4
Getting started . . . .5
Virtual Office Mobile Installation . . . . 6
Phone settings and App settings synchronized . . . .8
Wi-Fi Enabled Android Phone Settings . . . . 8
Wi-Fi Enable the Virtual Office Mobile App . . . .10
Bluetooth Headset Support . . . .11
3G/4G Network Enabled Android Phone Settings . . . .12
3G/4G Enable the Virtual Office Mobile App . . . .13
Using The Application . . . .14
Status Icons . . . .15
Make and Receive Calls . . . .16
Transfer Calls . . . .20
Checking Voicemail . . . .22
Call Logs . . . .23
Troubleshooting . . . .24
Wi-Fi Only Mode - Always get inbound calls . . . .24
Introduction
8x8 Virtual Office Mobile is an app for Android OS smartphones that allows 8x8 customers to connect to their Virtual Office phone service from any Wi-Fi zone or 3G/4G network .
Now, your 8x8 business phone extension can be truly mobile!
Once you’ve installed the app, you can log onto your 8x8 Virtual Office phone system from your Android smartphone and start making and receiving phone calls just as if you were using your office phone . Your Caller ID even displays your office phone number!
All your 8x8 low-cost calling rates apply so calling from your mobile device has never been cheaper . Avoid data roaming charges when outside the US by turning off data roaming and using Wi-Fi hotspots instead of your 3G/4G network; and since your calls are charged under your 8x8 calling plan, you won’t have international call roaming charges to deal with . Features
• Make and receive calls over Wi-Fi, or 3G/4G
• Multitasking support so you can receive calls anytime • Make 3-way calls
• Put callers on hold
• Access your extension’s voicemail box
• Call from your Android or company directory contacts lists
• Transfer calls to contacts in either your company directory or Android contact list • Bluetooth support
4
Verify Your Android Version
Virtual Office Mobile Android app only runs on Android version 2 .0 or higher .
Please verify that your Android phone has operating system version 2 .0 and higher . Locate the version number by clicking Settings from your Android home screen, then About phone, (you may also have to click on Software information ) Android operating system is listed under Android version or Firmware version depending upon the manufacturer . The left image shows Nexus S Operating System . The right image shows HTC Operating System . Note: Software number, Kernel version or Build number are not the OS version number .
Important VoIP over 3G/4G Notice
Some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their network, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP . Be sure to check the terms of your agreement with your cellular phone carrier . 8x8 will not be held liable for any charges, fees or liability imposed by your cellular/mobile carrier for use of 8x8 Virtual Office Mobile service .
Getting Started
Virtual Office Mobile allows you to connect with your 8x8 Virtual Office phone service from your Android phone . 8x8 Virtual Office Mobile is included with the following plans:
• Virtual Office Unlimited Extension • Virtual Office Metered Extension • Virtual Office Global Extension • Virtual Office Pro
• Virtual Office Pro Softphone Edition
Important: Virtual Office Mobile is not available with 8x8 Basic Plans or Shared-Line Extensions .
6
Virtual Office Mobile Installation
1 . Please go to the Android Play Store as shown below on the left . 2 . Click on Google Play Store then Apps .
3 . Search for 8x8 or Virtual Office . Click on 8x8 Virtual Office, then click the Install button .
5 . Login using the username and password from your Virtual Office account . If you do not know your username and password, please contact your phone system administrator or go to http://virtualoffice.8x8.com and use the Forgot Password tool . After login is successful, please check the settings of your Android application as described in the sections that follow . The application behavior can be tailored to your specific requirements .
6 . To close the application without logging out, click the Android Menu button and then press the Exit button . You are still logged in to your Virtual Office extension, however the application will not be able to recieve inbound calls . Opening the application does not require you to login . Opening the application will allow you to make and recieve calls again .
8
Phone Settings and App Settings Synchronized
For best results, please synchronize the data network access settings on your Android phone and the Virtual Office Mobile Android application . The application can send and receive calls over both Wi-Fi and 3G/4G networks . It will call via Wi-Fi first if both are available . You decide which data network is best for you: Wi-Fi only, cell phone only, or both networks .
Mobile App Behavior Android OS Settings Mobile App Settings
All calls ONLY use cell phone provider’s network
Only use cell phone provider’s data network
Only use cell phone provider’s data network All calls ONLY use Wi-Fi
network
Only use Wi-Fi network Only use Wi-Fi network Mobile application uses both
Wi-Fi or cell data network . App will first try to call over Wi-Fi and next call on cell phone network if Wi-Fi is not available
Use both Wi-Fi network and cell phone provider’s network
Use both Wi-Fi network and cell phone provider’s network
Wi-Fi Enabled Android Phone Settings
8x8 Virtual Office Mobile is a VoIP application that sends your phone calls over your data network . You can use Wi-Fi data networks or your wireless phone company data network plan . In this section, we show you how to set up Wi-Fi reception on your phone .
2 . Click on Wi-Fi Settings as shown on the left and enable Wi-Fi as shown on the right .
10
Wi-Fi Enable the Virtual Office Mobile App
In the last section you enabled your phone for Wi-Fi . The second step in this process is to enable Wi-Fi on the Virtual Office Mobile application .
1 . Click on the Virtual Office icon as shown on the left below . Click the Settings icon as shown on the right below .
Click on Network Options as shown below, and then enable Use Wi-Fi, Use 3G/4G or both options . With both Wi-Fi and 3G/4G enabled, the application will first use Wi-Fi and fall back to 3G/4G if Wi-Fi is not available .
2 . Hit the Android phone’s Back command to go back one screen . Now click on the Wireless option as shown on the left screen below . On the Wireless screen please enable Select Wi-Fi AP and Screen on as shown on the right . Screen on is very important to ensure good call quality over Wi-Fi . Optionally enable Control Wi-Fi Power to improve battery life .
Bluetooth Headset Support
Bluetooth headsets do work on Vitual Office Mobile Android . You must have Android operating system 2 .2 or higher to enable bluetooth to operate with Virtual Office Mobile . Enable app Bluetooth on the Wireless settings panel as shown below on the right .
12
3G/4G Network Enabled Android Phone Settings
In this section, we show you how to enable the 3G/4G data network for your Android phone . 1 . Go to your home screen and select Settings as shown on the left . Next select the
Wireless & networks button as shown on the right .
Scroll down and click on Mobile Networks . Now click on Data enabled to allow access to your cell phone provider’s data network .
3G/4G Enable the Virtual Office Mobile App
In this section you will enable 3G/4G network access for your Virtual Office Mobile application .
1 . Click on the Virtual Office icon as shown on the left below . Click the Settings icon as shown on the right side below .
14
Using The Application
Virtual Office Mobile supports Android phone multitasking and background operation
Status Icons
Please note several status icons located at the top of your Android phone:
1 . The orange handset icon indicates a Virtual Office Mobile application call is on hold 2 . The green dot icon shows that Virtual Office Mobile is logged in and connected to the 8x8
server . If the dot icon is orange, the app is trying to connect with Virtual Office Mobile . If there is no dot in the status bar you need to log in to the Virtual Office Mobile application . 3 . The 3G/4G icon indicates 3G/4G data network is enabled on the phone .
4 . The Wi-Fi icon indicates you are connected to a Wi-Fi network . 5 . The bar icon indicates the mobile network signal strength .
16
Make and Receive Calls
You can make calls via: 1 . Direct dial
2 . Android phone Contacts and Corporate Directory contacts 3 . Call Log list
Call Via Direct Dial
1 . On the application main menu, enter the phone number you wish to dial . In this example an 8x8 extension number is dialed .
Note: Virtual Office Mobile allows 8x8 extension to extension dialing from your Android phone .
Call Via Contacts
1 . Contacts are found under two icons in Virtual Office Mobile for Android: Contacts is your Android phone contact list and Directory contains your corporate directory .
2 . Select the desired phone number in Contacts or Directory
18
Call Via Call Log 1 . Press the Call Log icon
2 . Select the desired phone number or contact and the call will be placed immediately .
Place a call on hold
While on an active call, you can place the call on hold . The other party will listen to music while on hold .
To place a call on hold, simply press the Hold button on your active call screen . To resume the call, press the Retrieve button and you are reconnected with the other party .
Call Waiting and Conference
20
The two calls and your phone are now in a 3-way conference call . When you hang up the call, the other two parties will be disconnected at the same time . The other two parties cannot maintain the call after you have pressed the End Call button .
Transfer Calls
While on a call, you can transfer the call to a Virtual Office extension or an external telephone number .
1 . Press the Transfer button as shown in the upper left screen shot .
3 . Or you can dial directly and press the OK button, the transfer is made and you are disconnected from the call .
22
Checking Voicemail
You can listen to your Virtual Office extension voicemails with the click of a button . To view voicemail notifications and listen to voicemails
1 . Press and slide the notification screen open from the top of your Android screen . You can see how many new 8x8 Virtual Office voicemail messages are available .
3 . You will be asked for a password . Enter your voicemail password by pulling the Keypad up from the bottom of the screen and enter the password using the keypad as shown below, followed by the # key .
Call Logs
You can press the Call Log icon to see a record of your inbound and outbound calls . You can re-dial any number from your call log by pressing any number listed in the call log . Note: Call Log shows all calls from your phone, both from your Android phone account and
NASDAQ: EGHT www.8x8.com
© 2012. The 8x8, Inc. logo is a registered trademark of 8x8, Inc. 8x8, Inc. is a publicly traded company. PM378/311
The Champion For Business Communications Make sure to receive all inbound phone calls by un-checking the Wireless Control Wi-Fi Power setting as shown below . If you leave this power saver checked on, the Android phone may go to a sleep mode and loose the ability to recieve calls . In our experience, it is better to leave Control Wi-Fi Power unchecked .
Problems making calls?
If you can’t make calls, try closing the Virtual Office Mobile application, and start it again . Please contact support if these steps don’t resolve your issues, or if there are any questions about the application .
• Submit a case in your Self Service Portal at www .8x8 .com/login
• Chat from www .8x8 .com/support .aspx