Citrix EasyCall Gateway Telephony System Integrator s Guide for Cisco Unified Communications Manager. Citrix EasyCall Gateway 1.2

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Citrix

®

_{EasyCall Gateway™ 1.2}

Citrix EasyCall Gateway

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the administration tool.

Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Citrix Systems, Inc.

Citrix, ICA (Independent Computing Architecture), MetaFrame, MetaFrame XP, NFuse, and Program Neighborhood are registered trademarks, and SpeedScreen and EasyCall are trademarks of Citrix Systems, Inc. in the United States and other countries.

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ONTENTS

Integration Overview

The EasyCall Gateway has been tested for interoperability with Cisco Unified Communications Manager, versions 4.1, 4.2, 5.1, and 6.0. It has also been tested for interoperability with Cisco Unified Communication Manger Express, versions 3.2 and 4.0.

To enable the EasyCall Gateway to work with those Cisco systems, you must configure a SIP trunk between the EasyCall Gateway and the Cisco system.

EasyCall Gateway integrated with Cisco Unified Communications Manager

The integration described in this guide can be done in tandem with EasyCall Gateway installation and configuration, which includes defining the properties of the telephony system trunk and defining any changes the EasyCall Gateway makes to telephone numbers before sending them to the telephony system for dialing. The EasyCall Gateway always listens on port 5060. By default, the EasyCall Gateway communicates with the SIP trunk over port 5060; that port is configurable. For information about EasyCall Gateway configuration, refer to the

EasyCall Gateway Administrator’s Guide.

Those responsible for configuring the telephone system must take the specific characteristics of a site into consideration to determine the settings that are appropriate for the site.

The following topics describe how to configure SIP trunks for the supported Cisco systems.

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“Integrating with Cisco Unified Communications Manager 5.1” on page 15 “Integrating with Cisco Unified Communications Manager 6.0” on page 19 “Integrating with Cisco Unified Communications Manager Express 3.2/4.0” on page 23

Call Detail Records

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Integrating with Cisco Unified

Communications Manager 4.1(3)

This chapter describes a sample configuration of Cisco Unified Communications Manager 4.1(3) for integration with the EasyCall Gateway through a SIP trunk. The examples show the Cisco Unified Communications Manager (previously referred to as CallManager) administration software screens.

The following topics describe the integration: “Configuring the SIP Trunk” on page 7 “Verifying the Integration” on page 10

Configuring the SIP Trunk

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Chapter 1 Integrating with Cisco Unified Communications Manager 4.1(3) 9

Trunk Configuration page (continued): version 4.1(3)

Note The PBX administrator must provide the following call routing information for Inbound Calls section of the SIP trunk configuration:

• Calling Search Space • AAR Calling Search Space

If either of these values is not required, select None.

Setting Description

Destination Address The IP address of the EasyCall Gateway.

Destination Port The port of the proxy server. Defaults to 5060 and should not be changed. Incoming Port The listening port of the Unified Communication Manager. Defaults to 5062. Outgoing Transport Type Must be UDP.

Preferred Originating Codec

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Verifying the Integration

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Integrating with Cisco Unified

Communications Manager 4.2(3)

This chapter describes a sample configuration of Cisco Unified Communications Manager 4.2(3) for integration with the EasyCall Gateway through a SIP trunk. The examples show the Cisco Unified Communications Manager (previously referred to as CallManager) administration software screens.

Configuring the SIP Trunk

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Chapter 2 Integrating with Cisco Unified Communications Manager 4.2(3) 13

Trunk Configuration page (continued): version 4.2(3)

Destination Address The IP address of the EasyCall Gateway.

Destination Port The port of the proxy server. Defaults to 5060 and should not be changed. Incoming Port The listening port of the Unified Communication Manager. Defaults to 5062. Outgoing Transport Type Must be UDP.

Preferred Originating Codec

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Verifying the Integration

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Integrating with Cisco Unified

Communications Manager 5.1

This chapter describes a sample configuration of Cisco Unified Communications Manager 5.1 for integration with the EasyCall Gateway through a SIP trunk. The examples show the Cisco Unified Communications Manager (previously referred to as CallManager) administration software screens.

Configuring the SIP Trunk

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Trunk Configuration page: version 5.1

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Chapter 3 Integrating with Cisco Unified Communications Manager 5.1 17

Trunk Configuration page (continued): version 5.1

Verifying the Integration

Install the EasyCall Agent on one or more user PCs and place different types of calls (domestic, international).

Destination Address The address of the proxy server for the outgoing calls. The address can be the IP, FQDN, or DNS server. This is not the EasyCall Gateway address.

Destination Port The port of the proxy server. Defaults to 5060 and should not be changed. Incoming Port The listening port of the Unified Communication Manager. Defaults to 5062. SIP Trunk Security

Profile

Must be Non Secure SIP Trunk Profile. Preferred Originating

Codec

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Integrating with Cisco Unified

Communications Manager 6.0

This chapter describes a sample configuration of Cisco Unified Communications Manager 6.0 for integration with the EasyCall Gateway through a SIP trunk. The examples show the Cisco Unified Communications Manager (previously referred to as CallManager) administration software screens.

Configuring the SIP Trunk

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Trunk Configuration page: version 6.0

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Chapter 4 Integrating with Cisco Unified Communications Manager 6.0 21

Trunk Configuration page (continued): version 6.0

Verifying the Integration

Install the EasyCall Agent on one or more user PCs and place different types of calls (domestic, international).

Destination Address The address of the proxy server for the outgoing calls. The address can be the IP, FQDN, or DNS server. This is not the EasyCall Gateway address.

Destination Port The port of the proxy server. Defaults to 5060 and should not be changed. Media Termination Point

Required

Note that this setting is no longer selected, as of Communication Manager 6.0. SIP Trunk Security

Profile

Must be Non Secure SIP Trunk Profile - UDP. Preferred Originating

Codec

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Integrating with Cisco Unified

Communications Manager

Express 3.2/4.0

This chapter describes a sample configuration of Cisco Unified Communications Manager Express 3.2 and 4.0 for integration with the EasyCall Gateway through a SIP trunk.

Configuring the SIP Trunk

To configure the Cisco Unified Communications Manager Express for integration with the EasyCall Gateway through a SIP trunk, perform the following processes: 1. Log into Cisco Unified Communications Manager Express command-line

utility.

2. Set the router to configuration mode with the following command:

ccme# config terminal

3. Configure the codecs with the following commands:

ccme(config)# voice class codec 1 ccme(config-class)# codec 1 g711ulaw ccme(config-class)# codec 2 g711alaw ccme(configu-class)# exit

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4. Configure the Voice Over IP service with the following commands:

ccme(config)# voice service voip

ccme(conf-voi-serv)# allow-connections sip to sip ccme(conf-voi-serv)# exit

ccme(config)# exit ccme#