Likin'IT!.. Company Brochure
Table of ContentsLikin’
IT
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Likin’ Content
About Likin’
IT
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General company overview. 1
Likin’ Services
Overview of services offered. 2
Likin’ SLAs
Introduction to Likin’ITs SLA structure. 3
Likin’ Software
Software Support overview. 4
Likin’ Hardware
Hardware Support overview. 5
Likin’ Wires
Network Support overview. 6
Likin’ the W
orldW
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ebInternet Management overview. 6
Likin’ Service
Likin’ITs approach to service. 7
Likin’ Incentives
Likin’ITs chance to give a little something back. 8
Likin’
IT
SLA Matrix
Matrix outlining different levels of support offered. 9
Likin’ Prices
Likin’ITs general pricing structure. 10
Likin’ Solutions
Likin’IT!.. Company Brochure
Page 1 of 11Likin’
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About Likin’
IT
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Likin’IT is an IT support company setup with service in mind. After a number of years
working within the support industry, it had become apparent that a lot of service companies seem to forget about the one thing that is important to them.. Their customers.
In a bid to attempt to bridge the gap, and involve customers in the support of their IT
systems, Likin’IT was born.
People are often found to be pulling their hair out when things fail within their IT infrastructure. The last thing people want when things go wrong is to be answered by a robot or baffled with technical jargon. This by no means makes the customer happy or empowers the customer to be confident that a resolution is nearby.
At Likin’IT we pride ourselves on always talking in a language that you can understand. We
offer a personal approach to all manner of support and sales activities and are always open to any feedback or suggestions as to ways that our service can be improved or tailored to suit you.
At Likin’IT our goal is to offer you the presence of a continuous support person that you can
always reach, talk to and rely on to ensure that all issues are resolved as quickly as possible. All of this can be achieved at a fraction of the cost involved in employing an internal support engineer.
Likin’IT!.. Company Brochure
Page 2 of 11Likin’
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Likin’ Services
At Likin’IT we believe that flexibility is the key... Below is a broad overview of the most commonly used services. However, should you have a service request that is not listed, we will be more than happy to accommodate you.
Remote Software Support
A member of the Likin’IT support team can dial into virtually
anywhere in the world to resolve any support issues you may have. Please note that this service requires a stable internet connection.
Hardware Support Whether it is PC, Printer, Server or Network hardware that you are
experiencing problems with? Likin’IT has the knowledge and
experience to be able to assist.
SLA’s - If you are looking for an SLA to cover a particular part of your IT
Infrastructure or you wish to have it all managed externally,
Likin’IT can tailor a bespoke SLA to suit you.
Hardware/Software Supply & Installation
For any hardware or software requirements, Likin’IT can help.
Whether it’s simply advice on the best solution to suit your needs, or the full supply/installation of the correct solution, We are always happy to assist.
Internet/Domain Management
For all of your Internet/Domain management needs Likin’IT can
help. Likin’IT has built good relationships within the industry. It is
these relations that enable us to offer you the best advice and assistance whenever it is required.
BackUp Systems Is your sensitive data secure? Whether you feel that it is or isn’t,
Likin’IT can ensure that; your BackUps are taking place correctly,
the correct data is being backed up and more importantly that your data is both secure and recoverable.
Other Services Likin’IT are a flexible company with a fluid approach to new
technologies and venturing into the unknown. If there are any
services that you feel you may need (old or new), Likin’IT are
Likin’IT!.. Company Brochure
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Likin’ SLAs!..
Likin’IT understands that modern business is almost completely reliant on Technology.
As a result of this, the IT department of any modern business must provide an intelligent,
fast and simple to use business tool that is cost effective to your company. Likin’IT is here to
meet these demands for you.
We implement and adapt our resources to ensure that your business is using IT systems as effectively as possible. The dedicated helpdesk offers maximum IT support without the maximum cost that would usually follow.
In simple terms.. Likin’IT, if given the opportunity, will take over full control of your IT systems, therefore allowing you to take care of your business.
The most effective way that we can guarantee this is through a bespoke SLA (Service Level Agreement). The SLA is put together after assessing your site and sitting down with you to tailor an agreement that is suitable for all parties.
The SLA is our commitment to deliver products and services to an agreed level of consistently high quality. It gives you a clear and realistic framework of how these services will be provided. In many ways the SLA is our guarantee to you, that you do/will receive exactly what you pay for and more...
Likin’IT!.. Company Brochure
Page 4 of 11Likin’
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Likin’ Software!..
Software support is the foundation of any IT support package and the Likin’IT Service Level
Agreement is no different.
Any Business Information System that a company uses is wholly reliant on two critical factors; the software that runs it, and the people that run the software. To ensure maximum productivity and minimum downtime of these systems, it is vital that both the software and the people are supported to the highest standard available.
Likin’ITs Software Support Agreement will meet these standards for you. The dedicated
helpdesk is available to you as your first line of support via e-mail and telephone. Through remote access software we are able to ensure that your issues are dealt with as a matter of urgency and with the minimum of downtime possible.
All software issues or queries are logged with our service desk and given a priority key. This key makes up the framework of our response times as agreed within the SLA, giving both parties clear guidelines as to how the issue will be resolved and how long it will take.
Likin’IT pride ourselves on being forward thinking. Through constant problem solving,
monitoring of systems and analysis, we can identify any upcoming software solutions that may benefit your business, therefore increasing staff productivity.
For most businesses, whether large or small, Likin’ITs software support is a major step
towards maintaining a trouble free IT Infrastructure.
Likin’IT!.. Company Brochure
Page 5 of 11Likin’
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Likin’ Hardware!..
Likin’ITs attitude to business is built upon an evaluation of what every customer needs, and
finding the most effective way of filling those needs. We recognise that the IT Hardware used to run your business systems is just as important as the members of staff operating it. With this in mind we have strived to offer a cost effective yet mutually beneficial system for maintaining your hardware.
Over recent years the cost of IT hardware has started to depreciate at such a rapid rate from
new to failure. So much so, that we at Likin’IT believe that there is no need for any
company wishing to have hardware cover to pay a huge premium for the coverage of such failures. We offer a competitive fee per unit to offer our resources to resolve the problems as swiftly as possible and with minimum impact on your working day.
This fee covers the response of an engineer on site, and any time spent on site. The cost of any replacement hardware is the responsibility of the customer, but all time spent
diagnosing and repairing such issues are the responsibility of Likin’IT.
Likin’IT has relationships with many hardware suppliers. This enables us to source parts at
the drop of a hat, therefore ensuring the swift resolution of any hardware issues you may incur.
Likin’IT!.. Company Brochure
Page 6 of 11Likin’
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Likin’ Wires
Likin’IT believes that the backbone of your IT Infrastructure is the Network that it runs upon.
Whether you are running on Wireless, Fibre or Cat5e, if a part of your network goes down there is usually a knock on effect.
Likin’IT can install tools on your network that will monitor all network traffic flow and alert
us of any potential issues prior to them becoming critical. This enables us to be pre-emptive in managing your network and ensure that you experience minimum downtime in the event of a failure.
In the event of hardware (Switches/Routers/Hubs etc) failure on your network, Likin’IT can
guarantee an engineer on-site within a predefined timescale to resolve the issue. Should
the issue be down to faulty cabling, Likin’IT has a dedicated team of cabling specialists based
locally in Manchester that can attend site to replace any faulty structured cabling.
Likin’ the W
orldW
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ebMany years ago when the internet was generally used over a dial-up connection, people tended not to rely so heavily on the internet and the ability to research, transfer and manipulate data across the World Wide Web.
Since the creation of Broadband/ADSL (Fast internet connections) and the mass availability of Broadband around the world it has become a vital business tool that is relied upon very heavily. These days businesses tend to stop functioning when the internet goes down. All e-mail grinds to a halt, commonly used websites are unavailable and external users are unable to login to conduct their day to day business tasks. From experience, it is almost like the end of the world is nigh...
Likin’IT has relations with various ISPs (Internet Service Providers) and Domain Hosting
Companies throughout the UK. It is through these relationships that Likin’IT are able to
offer the best advice and solution that is suited to you.
These relationships ensure that we are able to manage your connections, so that in the event that anything should go wrong, you are back up and running as soon as is humanly possible.
Likin’IT!.. Company Brochure
Page 7 of 11Likin’
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Likin’ Service!..
Likin’IT operates in a field of business that can be faceless and somewhat lacking in
personality. One of our main aims is to address this and hopefully make others follow suit. We see professionalism and success as a product of strong relationships and strive to build as many as possible.
Likin’ITs service is where this is most prominent.
Over recent years it has become apparent that a number of businesses have the technology but don’t have the understanding of how to use it. In fact a vast majority of businesses own technology without even knowing that they do...
A Likin’IT consultant can fully ensure that you know exactly what tools you have available
and will happily work with you to ensure that you get the best out of such tools. As an example; All SBS Servers from 2003 include an intranet facility called Sharepoint (Companyweb). The majority of businesses currently owning this facility either do not use it or do not use it to its full capacity. Are you in the minority or majority?
Likin’IT will ensure that you have an engineer on site in a consultancy form to go through
any queries or issues you may have. Should you require an installation of any sort, the engineer can take care of all required aspects of this liaising closely with you to ensure that you get exactly what you want and how you want it.
Once all systems are go you may find that you need to train and develop your staff. Likin’IT
can provide this service either for teams or individuals to ensure that you get the maximum user potential from all that you have at your fingertips.
Likin’IT!.. Company Brochure
Page 8 of 11Likin’
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Likin’ Incentives!..
At Likin’IT we understand that a lot of companies are self sufficient and therefore can be
uncertain as to whether it is cost effective to have an IT support agreement in place.
By taking out an agreement with Likin’IT you are not only paying for an engineer to work
proactively to ensure that your systems run smoothly, but when they do run smoothly you are rewarded.
Likin’IT and your chosen delegate will meet at regular intervals during the course of the
agreement. Not only to form a good working relationship but to monitor workloads and provide feedback on trends or potential risks. If you go through a spell of not needing
Likin’IT due to things running smoothly in-house, then Likin’IT will reimburse you by
providing an engineer onsite free of charge to work in a consultancy function and go through any issues or queries you may have that are not support related.
Likin’IT!.. Company Brochure
Page 9 of 11Likin’
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Likin’
IT
SLA Matrix!..
The below table is a general guide as to what is covered under different sections of the SLA. The headers are defined as follows: -
Likin’ Software!.. –
Likin’ITs Remote Software Support Cover.Likin’ Hardware!.. –
Likin’ITs On-site Hardware Support Cover.Likin’IT All!.. –
Likin’ITs combination of all of the above.Likin’ Other Stuff!.. –
Likin’ITs other issues are either chargeable or done by prior agreement on a free of charge basis.Likin’
Software!..
Likin’
Hardware!..
Likin’IT All!..
Likin’ Other
Stuff!..
Windows Issues
MS Office Issues MS Outlook Issues Spyware/Virus Issues Software Licensing Issues Windows Server Issues MS Exchange Issues Internet/Network Issues* 3rd Party Software** Server Hardware Failure PC/Mac Hardware Failure UPS Failure UPS Battery replacement Switch/Router Failure
*Cabling is not supported. If failure occurs Likin’IT will be happy to manage having the issue
resolved via its team of cabling specialists.
**Likin’IT will only support 3rd party software if agreed at the time of the SLA setup or added
to the SLA at a later date.
**The above is simply a guide, Likin’ITs main business aim is to be flexible and
friendly in everything that we do**
Likin’IT!.. Company Brochure
Page 10 of 11Likin’
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Likin’ Prices!..
Ad-Hoc/Chargeable Engineering Time
On-site Engineer: - Non-Contract Contract
Hourly Rate £55 £40
1/2 Day £150 £125
Full Day £280 £250
Remote Engineer: -
All Remote Engineering work is to be quoted for on an individual case by case basis.
SLA Price Guide (Per Annum)
Remote Software Support (PC): - 1-10 PCs 11-20 PCs 21+ PCs
Windows PCs (Inc. Windows OS and MS Office) £90 £80 £Negotiable
Hardware Support (PC): - 1-10 PCs 11-20 PCs 21+ PCs
With Manufacturers Warranty £20 £15 £Negotiable
Without Manufacturers Warranty £40 £30 £Negotiable
Software Support (Server): -
Windows Server OS £400
Windows SBS OS (Inc. MS Exchange) £620
Microsoft Exchange £320
Terminal Server (Inc. OS) £620
SQL Server (Inc. OS) £620
BackUp Software Inc. with server OS
Anti-Virus Inc. with server OS
Hardware (Server/Network/BackUp): -
All Server/Network/BackUp Hardware is to be quoted for on an individual basis.
Internet Care: £120
Other Services
Remote BackUp: Starting from £65pmth for up to 35Gb of Data.
PC BackUp/Reload: £60
**All prices listed are as a guide only, Likin’IT will tailor each and every SLA quote to
suit your direct requirements**
Likin’IT!.. Company Brochure
Page 11 of 11Likin’
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Likin’ Solutions!..
Software Solutions
Whether you need assistance in getting the most out of currently owned
software or you need additional 3rd party solutions to help your business
work more effectively. Likin’IT can offer solutions to suit all of your
needs. Hardware
Solutions
Whether you are considering upgrading/replacing kit, or have a
requirement to get new kit to meet business demand. Likin’IT are always
happy to advise, recommend, supply and configure any aspects of hardware you may need.
Support Solutions
For any support requirements you may have, Likin’IT can tailor a solution
to suit you. Likin’ITs main objective as a business is to build and maintain
relationships with all of its customers by offering the best support and advice possible.
Remote Backup Whether you backup internally or not, Likin’IT have remote backup
solutions to suit you. Likin’IT can ensure that your sensitive data is not only backed up remotely, but is backed up across two remote data centres. Meaning, that in the event that something does go wrong your data is always in safe hands.
Internet Management
Likin’IT has good relations with many ISPs. It is through these
relationships that Likin’IT can advise on the best and most cost effective
internet solutions to suit your requirements. Domain
Hosting and Management
Likin’IT has a dedicated hosting team based in Manchester. This enables
the Likin’IT team to be able to manage and administer all domain
changes/requirements centrally from a single portal therefore eliminating any potential issues in the future.
Intranet/ Sharepoint
A large percentage of businesses currently have Intranet/Sharepoint
software installed but not configured. Likin’IT can offer a consultancy
service to ensure that you are getting the most from the tools you already have at your fingertips.
Database Setup Likin’IT can offer database utilities and tools to suit all situations. If you
need to organise your data in a more methodical manner, why not look at what a managed database can do for you.
Other Solutions Above is a broad spectrum of solutions that Likin’IT has to offer. As we
are a forward thinking company we are always happy to explore new
avenues. If you need a solution for any kind of problem then Likin’IT will
be able to advise on a solution to suit you.
