Specifically designed for clients of
Thank you for joining the Help assistance programme – specifically designed for
clients of Echelon Private Client Insurance.
For a nominal contribution each month, you and your family can be assured of a range of services to assist you in an emergency, whether on the road, at home or while pursuing an outdoor sports activity.
Echelon Help offers 2 options, with services accessed via 0860 200 002:
• Help Plus
• Help Core
Help Plus benefits include: Help Core benefits include:
• Help at Home • Help at Home
• Help on the Road • Help on the Road
• Trauma & Assault Support • Trauma & Assault Support
• Intelligent Panic • Intelligent Panic
• Emergency Medical Services
3
Help on the Road
You have access to the following services in the event of a roadside emergency (limited to R500 per incident): • Flat battery – jump start only (replacement of battery
for your own account)
• Flat tyre (help with change of tyre) • Keys locked in vehicle (unlocking only)
• Fuel assistance (limited to five litres per incident) • Minor roadside running repairs (electrical, coil,
immobilizer etc)
• Transmitting of urgent messages on your behalf. A tow-in service to the nearest approved dealership, repair centre or panelbeater is available in the event of:
• Mechanical and electrical breakdown – each covered up to R500
• Accident damage – cost covered to the nearest approved panelbeater up to a limit of R1 850.
For breakdowns more than 100km from home (on condition towing is arranged via the Help call centre):
• Overnight accommodation for you and 4 passengers – covered up to R500
Or
• 24-hour, Group B car rental – covered up to R500 (subject to availability and the driver being in possession of a valid credit card and driver’s license) • In the event of your vehicle being left behind for
repairs, we will pay up to R500 for either a 24-hour, Group B car rental (subject to availability and the driver being in possession of a valid credit card and driver’s license), or an airplane ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to your residence, we will supplement additional tow costs with the costs of car rental.
Help at Home
Emergency Services Notification
We will, at your request, relay notification of emergencies to the police, traffic authorities, fire brigade, ambulance, security or any other emergency service provider.
Please Note: A home emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to your property. An overall limit of R2 000 per annum per policy applies.
Please Note: An overall limit of R5 000 per policy per annum is applicable. This cover excludes all vehicles over 3 500kg. Regrettably
you will not be entitled to service if the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by you without prior authorisation, will not be reimbursed. This component of assistance is only available in South Africa, Lesotho and Swaziland.
Fixtures & Fittings
In the event of a home emergency as a result of breakage of fixtures and fittings, we will arrange for an appropriate repairer (electrician, plumber, locksmith, glazier etc) to attend to the problem at your residential address (call-out fee and one hour labour is covered, thereafter normal rates apply).
Trauma & Assault
Support
This is a 24-hour Emergency Assistance Helpline applicable to emergencies in South Africa which: • Arranges the nearest local emergency assistance
service as well as provides emergency transport to the nearest most appropriate medial facility to you.
• Offers referrals for psychiatric consultations. • Covers R5 000 per insured person with a
maximum of R10 000 per family per occurrence in respect of psychiatric consultations.
Intelligent Panic
Intelligent Panic is a breakthrough in mobile emergency assistance and as a panic service, incorporates a call centre linked to your cellphone panic facility on a 24/7 basis, using the latest location based services.
By holding a pre-selected number on your cellphone for 3 seconds, a panic message is sent to the
Intelligent Panic call centre. Once activated, a call centre operator calls back immediately and attends to your emergency.
After activation, when you send a panic message, a message will appear on your phone reading: “An alert will be sent to Intelligent Panic. An operator will contact you shortly”.
You will be introduced to Intelligent Panic by your broker or your Help service provider. To activate this service:
1. Save *120*880*725378# to a contact on your cellphone.
2. Allocate this contact to a speed dial number of your choice.
3. Thereafter, all you do is hold down that speed dial number for 3 seconds to access.
5
Medical (help plus only)
Emergency Medical Services
An appropriate response will be undertaken with a response vehicle dispatched immediately to the scene of a medical emergency, where appropriate life saving support will be provided, and where relevant, the patient will be stabilised before transfer to the closest appropriate medical facility.
Medical Transportation
In the event of a medical emergency, emergency medical transport to the nearest medical facility capable of providing adequate care, will be arranged. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, in-cluding but not limited to, airport availability, weather conditions and distance to be covered (as assessed by the doctor and support staff) will determine wheth-er transport will be provided by private medically equipped aircraft, helicopter, regular schedule flight, rail or road.
Medical Information Line
Medical personnel, including paramedics, nurses and doctors, are available 24 hours a day and provide general medical information. This is an information service, as a telephonic conversation does not permit an accurate diagnosis. In addition, inter-hospital transfer, medical repatriation, escorted return of minors and compassionate visits are included.
Please note: This cover is only valid within the borders of
This service is designed to encourage clients to drive responsibly, following a social event. Statistics show incidents as a result of drinking and driving account for a large percentage of accidents on our roads, especially at night.
Benefits are as follows:
• The service is available within a 50km radius of city centres in Johannesburg, Pretoria, Durban and Cape Town
• We will ensure that you and your vehicle arrive home safely. We will dispatch a vehicle with two drivers (where possible), and drive you home in your own vehicle.
• All drivers are in possession of a public driver’s permit, carry a cellphone and dress professionally.
• You are entitled to use this service 6 times per annum. Each incident is capped at R500. Any costs incurred over and above this, will be for your account.
Bookings can be arranged between the following hours:
Mondays to Thursdays 17:00 – 01:00
Fridays 15:00 – 03:00
Saturdays 16:00 – 02:00
Sundays 16:00 – midnight
HOME JAMES (help plus only)
7
Extended 4x4 Cover - outside South Africa
(contact no. int. +27 11 603 8089)
• Cover only applicable to clients subscribed to the Echelon Extended 4x4 benefit
• Arranges the nearest local emergency assistance service as well as provides emergency transport to the nearest, most appropriate medical facility
• Cover will only apply if Insured Persons are travelling across the borders of South Africa in the insured vehicle. • Maximum trip duration of 90 days.
• Insured Persons up to and including 69 years.
• Cover extends to a maximum of 5 people per vehicle (1 driver and up to a maximum of 4 passengers)
Tow-in
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:
• Mechanical & Electrical breakdown – all costs will be for client’s account
• Accident damage – all costs will be for client’s account
Hotel Accommodation
Where the breakdown has occurred outside of South Africa, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle at the members cost.
Insured Event Excess Sum
Insured
1.1 Emergency Medical Expenses R 500 R 1,000,000
1.2 Emergency Medical Repatriation Expenses R 0 Actual Expenses
1.3 Emergency Medical Evacuation R 0 Actual
Expenses 1.4 Supplementary Travel and/or Accommodation Expenses:
a. Accompanying Family Member R 0 R 40,000
b. Burial Expenses R 0 R 40,000
c. Return of Mortal Remains R 0 Actual
Expenses
d. Return of Children R 0 R 40,000
2 Personal Accident – Death & Permanent
Disability R 0 R 100,000
