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Digital banking services, customer experience and financial performance in UK banks

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Figure

Figure 2.7: Technology Acceptance Model (Source: Davis, 1989; Davis et al., 1989)
Table 3.1: Theoretical Frameworks of Customer Experience and Financial Performance
Figure 3.1: Customer Experience Quality (Source:  Klaus & Maklan, 2013)
Figure 3.6: Services and Financial Performance Model (Source: Keisidou et al., 2013)
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