Nurse Practitioners: Defining Our Role
in ACO’s and Other Quality-Based,
Cost-Effective Initiatives
Wendy L. Wright, MS, RN, APRN, FNP, FAANP, FAANAdult/Family Nurse Practitioner
Owner – Wright & Associates Family Healthcare @ Amherst, NH and @ Concord, NH
Owner – Partners in Healthcare Education, PLLC
Objectives
•
Upon completion of this session, the participant
will be able to:
–Discuss definition of ACO and other quality and cost based programs
–Identify implications of nurse practitioner exclusion from ACO’s
–Identify opportunities to work with payers to form/develop/alter ACOs and other models of care
Disclosures
•
Speaker Bureau: Novartis, GSK,
Sanofi-Pasteur, Merck, Takeda, Vivus
What Are ACO’s: According to CMS
•
“Accountable Care Organizations (ACOs) are
groups of doctors, hospitals, and other health
care providers, who come together voluntarily to
give coordinated high quality care to their
Medicare patients”
•
Goal: Coordinated care which provides timely
and appropriate care without duplication of
services
http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/ACO/index.html?redirect=/ACO accessed 08-01-2014
Background
•
Patient Protection & Affordable Care Act signed
March 30, 2010 (Affordable Care Act)
•
Section 3022 required Secretary to:
–Establish the Medicare Shared Savings Program
–Intended to encourage the development of ACO’s within Medicare
–Purpose of cost-savings and quality care delivery while avoiding duplication of services
http://www.aanp.org/images/documents/federal-legislation/Final%20RuleACO.pdf accessed 08-30-2014
Why Become Involved?
•
When an ACO provides high-quality care
and uses its healthcare dollars wisely, all
members of the ACO share in the savings
of the program
•
As such, many hospitals have begun to
form ACO’s together, even though they are
technically competing facilities
Medicare
•
Have a number of different ACOs
–
Medicare Shared Savings Programs
–
Advanced Payment ACO Model
–
Pioneer ACO model
33 Quality Metrics
http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/sharedsavingsprogram/ Downloads/ACO-Shared-Savings-Program-Quality-Measures.pdf accessed 08-01-2014
Where Medicare/CMS
Goes….
Many Organizations Have Formed ACOs
http://www.beckershospitalreview.com/hospital-physician-relationships/ 60-accountable-care-organizations-to-know.html accessed 08-30-2014
Issues Now At Hand
•
Sustainability: very expensive to form, organize
and run an ACO
•
Many organizations, who had originally
expressed desire and intent to form have begun
to back away
–? If ACO’s will begin to sunset….
Modify ACO
Language
Accountable Care Organizations
• Nurse practitioners are authorized to be ACO professionals
• Patients who are assigned to this program cannot be counted as beneficiaries if they choose a nurse practitioner for their primary care provider
• It prevents NP patients from being assigned to a Medicare ACO, and the gleaning of any subsequent benefits that result from such participation
• Statutory change to reinstate assignment of patients of all ACO professionals i.e. nurse practitioners by adding (h) (1)(B) to Section1899 (c)
•
NP Barriers
http://www.aanp.org/images/documents/federal-legislation/issuebriefs/ Issue%20Brief%20-%20Recognize%20NP%20Practices.pdf accessed 08-30-2014
Accountable Care Organizations
•
Language excludes independently-owned nurse
practitioner practices
–In NH, this affects approximately 50,000 covered lives
–Approximately 2500 – 4000 Medicare recipients
•
Effectively eliminates the group of providers who
are providing millions of patient visits for
Medicare recipients
•
Language should allow NP’s to form ACO without
collaborative or supervisory association with MD
This federal legislation excludes
all Nurse Practitioners in
independent practice!
American Association of Nurse
Practitioners
http://www.aanp.org/images/documents/federal-legislation/issuebriefs/ Issue%20Brief%20-%20Recognize%20NP%20Practices.pdf accessed 08-30-2014
What Have We Done in
New Hampshire?
Anthem Patient Shared Savings
• Patient Centered Primary Care Program started January 2013
• There are financial incentives within this program:
–1. There is a per member per month fee paid to office based on the collective severity of illness of patients
–2. There is an incentive based on shared savings of cost which is calculated at the end of each year. This incentive is calculated by those practitioners working in a combined risk pool. The larger the risk pool the lower the risk become when there is a catastrophic risk
Sean Lyon APRN
•
Needs to be given credit for the foresight…..
•
He was at the table/on panel
•
Asked for NP’s to be grouped together for
aggregate data collection
•
And….it began what will hopefully be some
amazing information about NP’s and our
participation in ACO’s
We Are Evaluated….
•
Based upon our own scores but also our
medical panel
•
Medical panel in 2013:
–50% NP patients
•
Medical panel in 2014:
January 2013
•
Prior to program, we received our score card
from Anthem
•
We used this scorecard to carefully dissect our
practice
•
Looked at what we were doing well and what we
needed to work on
•
This was the push we needed to ensure that we
were providing best care possible and meeting
reporting requirements
22
Here Is What I Sent to Our Staff
Similarities:A. Both offices STINK with pediatric preventive care. WE need to run:
• 1. 12 – 18 year olds and call them for PE’s.
• 2. 3-11 year olds and do the same B. Branded Medications
• Both offices are using more than standard of BRANDED nasal steroids and BRANDED SSRI’s – (this should not be needed as they are all generic); will encourage providers to consider generics
23
Here is What I Sent to Our Staff
C. Differences:Concord Weaknesses:
1a. Med adherence/statins/ACE 2a. Branded Stimulants
3a. Diabetic eye examinations 4a. SNRI – branded
5a. ER visits – 4 avoidable! Amherst Weaknesses:
1a. Med adherence: statin/ACE 2a. Branded sleep agents
We Used This As Our Starting Point!
•
Here is what we have done so far:
–Run reports of all children and looked at last well-visit
•Called in for well-child visits
–Created care planning initiative
–Partnered with Simmons Graduate Nurse Practitioner Students to look at our diabetes metrics
–Partnered with a Doctoral NP Student to work on medication adherence initiative
When We Started This….
•
We realized that the scorecard provided to us
from Anthem was wrong
–For instance, we were told that there were numerous children and adolescents who had not had WCC within previous year
–In fact, Anthem had paid us checks on the majority of these kids for WCC.
•We submitted days, children’s names and check numbers to Anthem who recognized a glitch
•Only pediatricians were being counted as being appropriate providers
We Are Doing This for
All Four Thousand
Care Planning
Pre-visit Preparation
•
Improving clinician visit and improving
patient outcomes
•
Our model of care:
–
Longer visits with comprehensive care
•What This Means: we attempt to address all preventive and acute needs at every visit, every time
Pre-visit Preparation
• Two days before visit: check out sheet is completed by staff member working with particular provider
–Focus is on HEDIS/Quality measurements
–Address: •Mammograms •Bone density •Colonoscopy •Immunizations •Diabetes measurements –A1C –Foot examination –Microalbumin –Eye examination
Check-out/Care Planning Sheet
Here is what has happened…
• Began implementing early 2013
–Billables have increased significantly
–More vaccines are being given
–More A1C, microalbumin testing is being done
–More preventive visits/procedures are being booked
• Mammograms/colonoscopies – procedures that were overdue are being booked
–Staff books these at check-out
–Serves two purposes:
•Gets accomplished
•Provides excellent malpractice defense
32
Here is what has happened…
•
Specifics:
–Amherst:
•Two of the past 5 months have been the highest billable months in the history of our practice
•No new staff has been added (providers) •Number of patient visits is NOT higher
•Means that more vaccines, A1C’s, microalbumins are being done
–Concord:
•Highest five months of billables in three year history of practice •Still with one provider
Ultimately, Most Important Goal…
•
Good patient care
•
Improved outcomes
•
Happy customers
34Simmons College
Partnership:
Graduate NP Program
Project…
•
Ran report of all individuals with Diabetes
enrolled as patients within both sites
•
Provided report to graduate NP students
•
Four graduate NP students and faculty
instructor came on site and reviewed each
patient individually for a number of quality
metrics
Project started June 1, 2013…
•
Diabetes Metrics
–
A1C < 7.0%
–
LDL < 100
–
Microalbumin within 1 year
–
Diabetic retinal examination with in 1 year
–
Foot examination within 1 year
–
Percent of individuals adherent with
medication > 80% of days
37
Results of Project: Completed August 2013
•
Diabetes Metrics
–
A1C < 7.0%:
83.95% (whose A1C should be <
7.0%)
–
LDL < 100:
62.34%
–
Microalbumin within 1 year:
80.72%
–
Diabetic retinal examination with in 1 year:
63.85%
–
Foot examination within 1 year:
73.49%
–
Percent of individuals adherent with
medication > 80%:
83.14%
38
What Do We Do From Here….
•
We have set reminders in individual charts of all at
risk individuals
–i.e patient overdue for eye examination
–i.e. patient overdue for microalbumin
•
We have sent messages to MA inbox to have MA
call patients to book eye examination for them
•
We have done NP education re: need to do foot
examination at every visit and annually
Here Is One Message…
•
MA sends patient message on patient portal
–MA: You are overdue for your eye examination, can I please schedule this for you?
–Patient: No, I am fine. Thank you
–My response to patient via portal: I am getting reminders from Anthem that you are overdue and we are all concerned about your eyes.
–Patient: Oh….I am sorry, I didn’t know they were bothering you. Sure, I am off on 9/12/2013…go ahead and book.
–WHATEVER IT TAKES……
Staff Education
•
We have realized as a result of this that:
–
Lab interface does not turn LDL/Lipid profile
red unless LDL > 130
–
Requires NP to look more closely at LDL
Comparison of Data: 2013 versus 2014
* Results are statistically significant
Year Mean A1C Level A1C Less Than or Equal to 7.0 A1C Within 1 Year LDL Less Than or Equal to 100 LDL Level Within 1 Year 2013 6.986 69.1% 96.6% 59.3% 92.8% 2014 6.803 73.1% 92.9% 79.7% 81.8%*
Year Urine Micro-Albumin Within 1 Year Dilated Eye Exam Within 1 Year Dilated Eye Exam Within 2 Years Diabetic Foot Exam Within 1 Year Compliance With Diabetes Medications 2013 80.7% 63.9% 72.3% 73.5% 87.1% 2014 73.7% 77.8%* 87.9%* 75.8% 92.3%
WAFHC vs. National Data
6.6 6.7 6.8 6.9 7 7.1 7.2 7.3
A1C Mean Value
National 2013 2014
WAFHC vs. National Data
0 20 40 60 80 100 120 A1C drawn <1 year Eye exam <1 year Foot exam <1 year National 2013 2014
Doctoral NP Project
Additional Initiatives….
•
Doctoral student:
–
Is looking at all women 40 years of age and
older for mammogram within past one year
–
If not present, message is sent to MA to call
patient to book
–
If patients states, it has been done ….we are
calling local facilities to obtain report
Additional Initiative…
•
Look at potential causes of poor medication
adherence
•
Develop brochure for our patients on
importance of medication adherence
•
Deliver lecture to staff/patients on medication
adherence and impact on health
•
Project is still being defined and will continue
over the next two years
Additional Initiatives at
WAFHC
When Booking an Appointment or
at Check-in
•
Have had urgent medical care since your
last visit?
–
Use this as an opportunity to obtain records
from ER/urgent
–
Can use transition into care (part of
meaningful use)
Prior to Clinician Visit
•
MA to obtain vitals, spirometry, ECG, A1C,
immunizations, microalbumin, lipid, INR prior
to clinician entering room
–Train MA’s to anticipate needs of clinician
–Care is coordinated and integrated
–Emphasis is on patient and prevention at every visit
–Allows patients to spend more face-face time with providers
Optimizing Clinician Visits
•
Take time at outset to build templates
–We have 1 clinician and 1 MA responsible for templates
–Schedule quarterly long staff meeting, MA and NP work on building and modifying templates to meet needs of providers
• Must put time in up-front to create useable templates
Optimizing Clinician Visits
•
Offer prescription refills during visits
•
Serves two purposes
–Attest to ERX requirements for CMS/medicare patients
–Cuts down on calls into office which increases staffing demands
•
Discuss medication adherence at these
visits
Utilize Reminders
•
Here are three examples of our reminder system
to enhance patient care and improve outcomes
Utilize Reminders
•
Diabetes: Recommended Hepatitis
Series for all individuals with diabetes <
60 years of age
Utilize Reminders
•
Hepatitis C screening
Amherst Office
Office vs. Panel
Anthem Paid Out…
•
3.6 million dollars in 2014 for this project
–NP practices earned:
•$125,000
•$80,000
•$50,000
Thank You!
I would be happy to entertain any
comments or questions you may have
Contact Information:
www.wrightfhc.com
www.4healtheducation.com