Mobile & Bring Your Own Device (BYOD)

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Breakfast session:

Mobile & Bring Your

Own Device (BYOD)

April 2013

www.pwc.com

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PwC Technology

We are in a

mobile world

Slide 2 April 2013 Mobile & BYOD

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PwC Technology Today’s trends Digital commerce (business) IT outsourcing Slide 3 April 2013 Mobile & BYOD

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PwC Technology

Today’s users expectations

Work-life blur Digital generation

Tech

savvy

Multiple devices

More

mobile

Fast

paced

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Users want to have

more

mobility in their

professional life

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Big expectations

April 2013 Mobile & BYOD

Slide 6 In 2012, 75% of the

employees prefer to use a personal device for work.

Source: Mckinsey

70% of mobile

professionals will

conduct their work on personal smart devices by 2018.

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PwC Technology 1984

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Digital natives

Slide 8

• Digital natives are born after 1984

• They have always had computers in their lives

• They work differently

• They are 28 years old

• They are entering your company

• They are taking over your company

• They will bring a mindset change in the way the company works

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Digital natives …

Slide 9 But they are rare!

Offering a BYOD program can be a competitive advantage in terms of employee satisfaction and recruitment!

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Big expectations

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Can we avoid it?

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We have to

deal with it!

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As always:

challenges bring

new

opportunities!

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BYOD is not a bad thing

Slide 14

BYOD has a positive impact on

productivity,

flexibility, satisfaction and efficiency.

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Different users have different needs

Road

warriors

Internal functions Contractors

CXO

Production

Field

workers

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PwC Technology CXO

• Must always be connected. • Should have a

user-friendly device, without the need to read technical

manuals.

• Access all relevant data from any device, any

location and at any time.

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Field worker

Slide 17

• Must be able to consult the professional data in the

field.

• Should have easy access to technical and operational data.

• Must have high speed

connectivity in the field and offline access.

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Fixed desk worker

Slide 18

• No particular mobile needs. • Should have access to

specific data and/or systems.

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Consultant / contractor

Slide 19

• Guest access to the network needed.

• Should have access to data at hers/his company, but also some of your systems (within the scope of the assignment).

• Should only have access to the network if security is according to the company policy.

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It implies a new strategy

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BYOD comes

with challenges

and solutions

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Is my company ready for BYOD?

Slide 22

• Do we need it?

• Are my employees ready?

• What are their expectations?

• What are the possibilities to fulfil these expectations?

BYOD is a “hype”, but is useless if it does not fulfil the expectations of the employees.

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Is my company ready for BYOD?

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What to consider?

BYOD

Security

Privacy & legal

Tax

Insurance

HR

IT

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The security challenges

Challenges:

- Confidentiality of data - Malicious app(s)

- Lost / stolen device - Security measures on the device Key questions: - In which way is my data confidential? - What about availability? Documents: - Digital assets classification - Secure access architecture Slide 25 April 2013 Mobile & BYOD

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PwC Technology

The security challenges

Challenges:

- Confidentiality of data - Malicious app(s)

- Lost / stolen device - Security measures on

the device

Solutions:

- Implement a device management platform - Restricts apps and / or

OS

- Remote wipe and / or localisation

- Mobile policy

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PwC Technology

The privacy & legal challenges

Challenges: - Tracking of user’s location - Tracking of user’s activity - Data protection (professional and private) Key questions: - What to do if a device is lost / stolen?

- Can we track the employee usage? - Can we track the

employee location?

Document:

- BYOD policy

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PwC Technology

The privacy & legal challenges

Challenges: - Tracking of user’s location - Tracking of user’s activity - Data protection (professional and private) Solutions: - Establish an BYOD policy

- Use security controls that can isolate the professional space

from the private space - Use encryption tools

on mobile device

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The tax challenges

Challenges: - Benefit in kind - Allowance for professional use - Social assurance Key questions:

- Who will pay for the device?

- What are the impacts for the employee and the company? Documents: - Financial impact analysis Slide 29 April 2013 Mobile & BYOD

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The tax challenges

Challenges: - Benefit in kind - Allowance for professional use - Social assurance Solutions:

- Investigate the best financial model

- BYOD policy

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The insurance challenges

Challenges:

- When a device gets stolen or broken during professional activities.

- When a device gets broken because of

actions performed by a colleague.

Key questions:

- What insurances do we have, what do they

cover?

- Do they take into

account devices fully or partially owned by

employee?

- Who is liable if own device is hacked with client data?

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Challenges:

Documents:

- Insurance impact analysis

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Challenges:

Solutions:

- Make sure your

insurances cover these kind of circumstances.

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PwC Technology The HR challenges Challenges: - Is my organisation BYOD ready? - Do we have a BYOD culture?

- Are my processes and procedures BYOD

ready?

Key questions :

- What will be the rules? - Which employee will

be able to use their own devices? Documents: - Employee work analysis - Policies structure - Communication strategy Slide 34 April 2013 Mobile & BYOD

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PwC Technology The HR challenges Challenges: - Is my organisation BYOD ready? - Do we have a BYOD culture?

- Are my processes and procedures BYOD

ready?

Solutions:

- BYOD policies

- BYOD awareness and communication

- BYOD support

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PwC Technology The IT challenges Challenges: - Platform compatibility - Training of support team - Broken devices - Licensing

- Giving user support - Providing access to

data and solutions

Key questions:

- Which devices/OS/ Apps?

- To which resources my employee must have access?

- Virtualization vs. app development?

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- Giving user support - Providing access to

data and solutions

Documents:

- Hardware, software, and bandwidth

requirements

- IT support policy

- Software license terms and conditions

inventory

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- Giving user support

Solutions: - Implement a device management platform. - Restrict mobile OS and/or apps - Externalise support to specialists - Out-source device lifecycle management Slide 38 April 2013 Mobile & BYOD

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How can you

turn BYOD into a

success?

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BYOD is more than an IT problem

Slide 40 First, elaborate a

BYOD strategy

Including: • HR • Tax • Legal issues • Insurance

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Lessons learned

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Questions?

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Contacts

© 2013 PricewaterhouseCoopers. All rights reserved. “PricewaterhouseCoopers” refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity.

Steven Ackx PwC Director [email protected] +32 478 63 91 65 Nicolas Noël PwC Advisor [email protected] +32 2 710 41 81 Scan the QR to download the presentation