Smart Business Continuity Application

In the event of an internal or external SBD, if telephone service is available, our registered persons will take customer orders or instructions and contact our clearing firm on

In the event of an internal or external SBD, if telephone service is available, our registered persons will take customer orders or instructions and contact our clearing firm on

In the event of a long term SBD, FirstEnergy will order new cheques so that it can resume the ability to issue client cheques directly from its alternate business site.

In the event of an SBD, we will immediately identify what means will permit us to communicate with our clients, employees, critical business constituents, critical banks,

We  now  communicate  with  our  customers  using  telephone,  facsimile,  email,  U.S.  mail  and  in‐person  visits  at  our  firm  or  other  locations.    In 

Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with

external SBD, if telephone service is available, our registered persons will take customer orders or instructions and contact our clearing firm on their behalf, and if our Web access

During an SBD, either internal or external, the Firm will assess its ability to continue to execute customer orders and inform its customers about the status of